Remove SIM Card - BlackBerry® Q10

Instructions on inserting/removing your SIM can help with activation issues/errors, browser connection problems and a blank/frozen screen.

Caution Don't attempt to remove the SIM card with the battery still installed in the device. Doing so can harm the SIM card and/or the device.

  1. Ensure the device is powered off.
    Note To power off, press and hold the Power button until the 'Turning off in' screen counts down to 0 then release.
  2. Remove the battery cover.
    Note Carefully slide the cover down to detach.
    Remove battery cover
  3. Utilizing the notch, lift then remove the battery.
    Remove battery
  4. Remove the SIM card as shown.
    Note If applicable, refer to Insert the SIM Card.
    Remove SIM card