Find My Mobile - Samsung

Note Notes:

  • The Find My Mobile service allows users to manage and control their missing device remotely using the Find My Mobile website.
  • Remote controls must be enabled to utilize the Find My Mobile service.
  • Location must be enabled for the device to be remotely located.
  • Network connection (Cellular and/or WiFi) is required to enable and disable Anti-Theft Protection on the device.

To register and activate the device for the Find My Mobile service (applies only to Samsung devices running Android 5.0 or less):

  1. Ensure you're signed in with your Samsung account.
    Note To add a Samsung account, navigate: Apps > Settings > (Accounts) Add Account > Samsung account then follow the prompts.
  2. From a Home screen, navigate: Apps Apps icon > Settings > Security.
  3. Tap Remote controls.
  4. Enter the Samsung account password then tap Confirm (located in the lower-right).
  5. From the Introduction to remote controls screen, tap OK (located at the bottom).
  6. Tap the Remote controls switch (located in the upper-right) to turn on.
  7. Tap Google location service to enable then tap Agree from the Location consent prompt.
    Note Enabled when a check mark is present.
  8. Tap the Back icon Back button icon (located in the lower-right).
  9. Tap Reactivation lock to enable or disable.
    Note Enabled when a check mark is present.
    Note Reactivation lock prevents the missing device from being reactivated.
    Note The reactivation lock must be turned off before a warranty return.
  10. From the Reactivation lock prompt, tap OK.
  11. Enter the Samsung account password then tap Confirm (located in the lower-right).
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