Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Activation, Setup & User Guides

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Pictures / Videos to SD Card - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's how to transfer/move/upload picture or video files between your device and a memory card.
Transfer Contacts - Basic Phone to Basic Phone
[Device-Specific Instructions]
Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

Check Verizon Wireless Coverage - While In the US
[Device-Specific Instructions]
Coverage map may explain why you're having trouble with activation, data connection, email, text or calls.
Kyocera DuraXV Plus: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Kyocera DuraXV Plus.

Battery & Power

Master Reset - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Battery Overview - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's info on battery specs (e.g., talk time, standby time, etc.) and tips for extending battery life.
Remove Battery - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Insert Battery - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to add a free temporary block to stop unwanted calls and messages.
Place a Conference Call from Device
[Device-Specific Instructions]
Speed Dial - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Answer Options - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Call Waiting - Basic Phone
[Device-Specific Instructions]
Call a Number - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Call History - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
DTMF - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Kyocera DuraXV Plus: Making a Phone Call
[Interactive Simulation]
An interactive guide on how make phone calls using your Kyocera DuraXV Plus.
NAM Selection - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Redial - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Camera, Photos & Videos

Move Pictures / Videos to SD Card - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's how to transfer/move/upload picture or video files between your device and a memory card.
Kyocera DuraXV Plus: Changing the Picture Storage Location
[Interactive Simulation]
A visual guide for changing the picture storage location on your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Kyocera DuraXV Plus.

Computer/PC Connectivity

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Add a Contact - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Edit a Contact - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Kyocera DuraXV Plus: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Kyocera DuraXV Plus without looking at it.

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Banner Settings - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's how to adjust the banner settings on your DuraXV / DuraXV+.
Kyocera DuraXV Plus: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Kyocera DuraXV Plus to change alert sounds, turn off GPS and more.
Kyocera DuraXV Plus: Changing Notification Sounds
[Interactive Simulation]
Learn how to change notification sounds on your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Performing a Factory Reset
[Interactive Simulation]
Find out how to perform a factory reset your Kyocera DuraXV Plus.
System Select - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Home Screen

Kyocera DuraXV Plus: Restarting Your Phone
[Interactive Simulation]
An interactive guide on how to restart your Kyocera DuraXV Plus.

Internet & Web Browser

Web Browser - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Kyocera DuraXV Plus: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Kyocera DuraXV Plus, so it's easy to find later.
Kyocera DuraXV Plus: Clearing Browsing Data
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Kyocera DuraXV Plus.
Kyocera DuraXV Plus: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Kyocera DuraXV Plus.

Keyboard

ERI Alert - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Language

Kyocera DuraXV Plus Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Kyocera DuraXV Plus.

Lock, Unlock, Password & Security

Phone Lock - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Unlock Screen - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's how to unlock the screen on your DuraXV / DuraXV+.
Lock Code - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Kyocera DuraXV Plus: Activating Your Device
[Interactive Simulation]
A visual guide for activating your Kyocera DuraXV Plus.

Memory/Storage

Remove SD Card - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Insert SD Card - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Check Memory - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Format SD Card - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Navigating & Multitasking

Kyocera DuraXV Plus: Opening Apps
[Interactive Simulation]
See how to open apps on your Kyocera DuraXV Plus.

Operating System & Software

Software Update - Software Upgrade Assistant (Kyocera)
[Device-Specific Instructions]
Here's how to upgrade the software on your Kyocera device if software update failed.
Kyocera DuraXV / DuraXV+ Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Repair Assistant - Software Upgrade Assistant (Kyocera)
[Device-Specific Instructions]
Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

SIM Card

Unblock SIM PIN - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
If the SIM PIN for your DuraXV / DuraXV+ is blocked, here's how to unblock it.
View SIM Card Number - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Here's how to view the SIM card number on the Kyocera DuraXV.
Kyocera DuraXV Plus Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Kyocera DuraXV Plus to add memory for photos, videos, music, documents and more.

Sounds, Volume & Audio

Speakerphone - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Set Ringtones - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Alert Sounds - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]
Service Alerts - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Set Shortcut - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Wallpapers/Theme

Kyocera DuraXV Plus: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Kyocera DuraXV Plus.
Set Wallpaper - DuraXV / DuraXV+ by Kyocera
[Device-Specific Instructions]

Wi-Fi & Network

Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Still Have Questions?


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