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Activate, Switch or Bring Your Own Device (BYOD) FAQ
Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.
Bring Your Own Device (BYOD) - Switch to Verizon
Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activate Your New or Certified Pre-owned Verizon Smartphone
Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.
Video:
How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
Video:
What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
Video:
How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air Activation (OTA)
Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.
Set up Verizon Prepaid Service - Android™
Here's how to activate prepaid service on an Android device.
View Verizon Wireless Coverage - International
Here's how to check for service availability around the world.
LG G5 - Activate / Set Up Device
Here's how to quickly set up your LG G5.
LG G5 - Adjust Account Sync Settings
If you're not receiving email and app notifications, view this info on sync settings on your LG G5.
Getting to Know Your LG G5
Get to know your new LG G5 with this quick reference guide.
LG G5 - Turn Android™ Device Protection On / Off
Here's how to turn Android Device Protection for your LG G5 on or off.
Validate Emergency Address (E911)
Here's info on validating your Emergency Address (E911).
LG G5 - Manage Alerts / Notifications
Here's how to change the notification sound for incoming calls and/or messages on your LG G5.
Content Transfer Center
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android™ Smartphone
Here's how to access the Content Transfer app on your Android smartphone.
Download and Install Content Transfer App - Android™ Smartphone
Here's how to download and install the Content Transfer app on an Android smartphone.
LG G5 - Move Music Files to Device
To transfer music files between your device and a computer, view this info.
LG G5 - Move Pictures / Videos from Device
To transfer picture or video files between your device and your computer, view this info.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
Here's how to export your contacts to a CSV file using Yahoo Mail.
LG G5 - Transfer Data via Android Beam
To wirelessly transfer data from your LG G5 to another NFC-capable device, view this info.
LG G5 - Move Music Files from Device
To transfer music files between your device and a computer, view this info.
Content Transfer App - Transfer Content - Android™ Smartphone
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices
Transfer Content - Apple® iPhone® to Android™
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content with LG Mobile Switch App
Here's how to transfer media, contacts, call logs, text messages, etc. via the LG Mobile Switch app.
Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)
Here's how to transfer content from your old device to your current Samsung phone.
My Verizon Website - Remove Connected Device (E911)
Here's how to remove a device from your Connected Devices list via the My Verizon website.
View Verizon Wireless Service Availability - Verizon Wireless Website
Here's how to determine if your location has Verizon Wireless service available.
LG G5 - View Signal Strength
Here's how to view signal strength on the LG G5.
Video:
Getting to Know Your LG G5
(length: 4:25)
Watch this video to learn how to navigate some of the features on your LG G5.
Length: 4:25
GizmoHub App - Android™ Smartphone - Change the Guardian Profile Mobile Number
Here's how to change your mobile number in the GizmoHub app on your Android.
LG G5™ Simulator: Getting to Know Your Phone
An interactive map of the Home screen and buttons on your LG G5.
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
LG G5 - Remove Battery
Read this info on how to remove the battery of your LG G5.
LG G5 - Extend Battery Life
Here's how to improve the battery life for your LG G5.
Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
Here's how to extend battery life and troubleshoot battery issues on your phone.
LG G5 - Power Saver Settings
Here's how to adjust the 'Battery saver' settings on your LG G5.
Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)
Battery optimization helps conserve battery power on your LG device and is turned on by default.
Power Cycle the Wireless Device
Here's how to power your device off then back on.
Video:
Battery Tips for Your LG G5
(length: 2:08)
Get the most out of your battery by learning power saving tips on your LG G5.
Length: 2:08
LG G5 - Turn Power Saver On / Off
Here's how to turn the 'Battery saver' feature for your LG G5 on or off.
LG G5 - View Battery Status
To see charging status, remaining battery life and which apps or processes use your battery, view this.
LG G5 - View Battery Info
Here's info on the battery specs (e.g., usage time, standby time, etc.) for your LG G5.
LG G5™ Simulator: Using Battery Saver Mode
Learn how to switch to Battery Saver mode to help lengthen the battery life of your LG G5.
Bluetooth FAQs
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Connect your Vehicle to Bluetooth®
To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.
Bluetooth® Help Guide
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Video:
Setting up Bluetooth on your LG G5
(length: 1:15)
Learn how to pair and connect to a Bluetooth device using your LG G5 from Verizon.
Length: 1:15
Create a Paired Connection - Windows®
Here's how to create a paired Bluetooth connection with a Windows computer.
Resolving Car Kit mode
Here's what to do if your device is stuck in Car Kit mode.
LG G5 - Bluetooth® Discovery Mode
Here's how to make your LG G5 visible to Bluetooth devices.
Delete Paired Bluetooth® Connection - Android™
Here's how to delete a Bluetooth connection from your Android device.
LG G5 - Send Contact via Bluetooth®
Here's how to send a contact via Bluetooth using your LG G5.
LG G5 - Turn Bluetooth® On / Off
Here's how to turn Bluetooth for your LG G5 on or off.
LG G5™ Simulator: Pairing with a Bluetooth® Device
See how to pair your LG G5 with your Bluetooth device.
What is Wi-Fi Calling? - FAQs
Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Video:
Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Wi-Fi Calling - Android™ - Place a Voice Call
Here's how to place a Voice Call using Wi-Fi Calling on your Android smartphone.
LG G5 - Turn Wi-Fi Calling On / Off
When turned on, Wi-Fi Calling may improve indoor call quality for your LG G5.
Wi-Fi Calling - Android™ - Change Emergency Address
Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.
Wi-Fi Calling - Android™ - Turn Roaming On / Off
Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.
LG G5 - Place a Conference Call
Here's how to place a conference call when using your LG G5.
Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly
This may help if you're having trouble sending a picture/text message.
Add / Remove Spam Blocks - My Verizon Website
Here's how to block text messages originating from email addresses or domains via the My Verizon website.
LG G5 - Block / Unblock Numbers
Here's how to send unwanted calls directly to voicemail for your LG G5.
LG G5 - Add a Speed Dial
Here's how to add a speed dial number to your LG G5.
LG G5 - View / Delete Call History
To view or clear the call history on your LG G5, check out this info.
Wi-Fi Calling - Android™ - Determine Wi-Fi Call
Here's how to determine if your Android smartphone is connected to a Wi-Fi call.
Video:
Making Calls on Your LG G5
(length: 3:39)
Learn how to call and message using Bluetooth and contacts on your LG G5.
Length: 3:39
LG G5 - Remove a Speed Dial
Here's how to remove a speed dial entry on your LG G5.
LG G5 - Call a Number
Here's how to call a number using your LG G5.
Activate Wi-Fi Calling - LG
Here's how to activate the Wi-Fi Calling feature on your LG smartphone.
LG G5 - Redial
Here's how to redial a number when using your LG G5.
LG G5™ Simulator: Ignoring a Call and Replying with a Text
A visual guide for ignoring a call and sending a text message to the caller with your LG G5.
LG G5™ Simulator: Returning to a Call
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG G5.
LG G5™ Simulator: Switching Between Calls
Learn how to switch between two phone calls on your LG G5.
LG G5™ Simulator: Using Hands-Free Calling
Discover how to use your voice to place a call with your LG G5.
LG G5™ Simulator: Viewing a Missed Call and Adding It as a Contact
Discover how to view a missed call and add it as a new contact on your LG G5.
Move Pictures / Videos to Device - Android™ Smartphone
To transfer pictures and videos between from a computer / PC to an Android smartphone.
Ensure Picture / Video Message does not Exceed File Size Limit
If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.
LG G5 - Move Pictures / Videos from Device
To transfer picture or video files between your device and your computer, view this info.
Access Google™ Photos - Android™
Here's how to access your Google photos app on your device.
LG G5 - Share Picture from Gallery
Here's some info on how to share a picture from your Gallery on your LG G5.
LG G5 - View Pictures / Videos
Here's how to view pictures or videos on your LG G5.
LG G5 - Record and Share a Video
Here's how to record and share a video with your LG G5.
LG G5 - Take and Share a Picture
Here's how to take and share a picture using the LG G5.
LG G5 - Common Camera Settings
Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG G5.
LG G5 - Share Video from Gallery
Here's some info on how to share a video from the Gallery on your LG G5.
LG G5™ Simulator: Capturing and Viewing Screenshots
Learn how to take a picture of the screen and view it on your LG G5.
LG G5™ Simulator: Changing the File Size of Pictures and Videos
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your LG G5.
LG G5™ Simulator: Sharing Photos
A visual guide for sharing photos by email, social networks and more using your LG G5.
LG G5™ Simulator: Taking a Picture While Recording a Video
Discover how to take a picture while recording a video on your LG G5.
LG G5™ Simulator: Turning the Flash On and Off
A visual guide for how to take a picture with the flash on using your LG G5.
LG G5 - USB Debugging Mode
Here's how to facilitate a connection between your LG G5 and a computer with the Android SDK.
LG G5 - Windows® Device Manager Conflicts
If you can't transfer media between your LG G5 and PC, view this info.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - Android™ Smartphone - Back Up Contacts
Here's how to back up your contacts with Verizon Cloud on your Android device.
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
LG G5 - Delete a Contact
Here's how to delete a contact from your LG G5.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
LG G5 - Contact Display Options
Here's how to configure how you want your contacts to display on your LG G5.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
Here's how to export contacts from your Gmail account to a CSV file.
LG G5 - Import Contacts from SD / Memory Card
Here's how to import contacts on your LG G5 from a SD / Memory Card.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
Here's how to import your contacts into Microsoft Outlook using a CSV file.
LG G5 - Link / Unlink Contacts
If you have duplicate or missing contacts or you'd like to link or unlink them, view this info.
Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook
Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.
LG G5 - Send Contact via Bluetooth®
Here's how to send a contact via Bluetooth using your LG G5.
LG G5 - View Contact Sync Source
Here's how to view where a contact on your LG G5 originated from.
LG G5™ Simulator: Adding and Deleting Contacts from Favorites
Discover how to add or delete contacts from your Favorites list on your LG G5.
LG G5™ Simulator: Assigning a Picture to a Contact
Discover how to add a picture to a contact on your LG G5.
LG G5™ Simulator: Assigning a Ringtone to a Contact
Learn how to assign a ringtone to a contact, so you know who's calling your LG G5 without looking at it.
LG G5™ Simulator: Creating a Group and Adding Contacts to It
A visual guide for how to create a group of contacts on your LG G5.
LG G5™ Simulator: Sharing a Contact's Information
Learn how to share the information for one of your contacts with someone else using your LG G5.
Bonus Data FAQs
Learn about the options to add bonus data to your devices on the new Verizon Plan.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Autoplay On / Off
Here's how to turn automatic video play for Facebook on or off.
LG G5 - Turn Data On / Off
Here's how to turn mobile data for your LG G5 on or off.
LG G5 - Manage Data Usage
Here's how to change the data usage cycle and set data warnings and / or limits on your LG G5.
LG G5 - Allow / Deny Data Roaming
Here's how to check settings if you can't connect to the internet or send / receive messages on your LG G5.
Conserve Data Usage - Google+
Here's how to save data on your Android smartphone / tablet via the Google+ app
LG G5 - View / Restrict Data Usage by App
Here's how to view / restrict the amount of data an app on your LG G5 uses.
LG G5 - Set Date and Time
If your LG G5 shows the incorrect date and/or time, here's how to correct it.
Auto Date and Time - Android™
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Website
Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
How to Identify Device Damage
Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Check for Water Damage - LG
Here's how to help determine if your LG device has liquid damage.
How to Locate ESN or MEID Serial Numbers on Phones
Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.
LG G5 - View MAC Address
Here's how to view MAC address on your LG G5.
LG G5 - View Phone Number
Here's how to view the phone number for your LG G5.
LG G5 - Mode Change
If your screen looks different, here's info on how to return it to its original setting.
LG G5 - View Device Screen on TV
Here's how to use screen mirroring on your LG G5.
LG G5 - Touch Screen Settings
Here's some info on the touch screen settings on your LG G5.
LG G5 - Turn Screen Rotation On / Off
Here's how to fix it the display on your LG G5 if it doesn't flip or rotate.
LG G5 - Adjust Font Settings
Here's how to adjust the font settings on your LG G5.
Turn TalkBack On / Off - Android™
Here's how to turn TalkBack for your Android device on or off.
LG G5 - Manage Do Not Disturb Settings
Here's how to manage 'Do not disturb' settings if you're not receiving calls or alerts for your texts and email.
LG G5 - Reset All Settings
If your LG G5 crashes, resets or runs slow, or apps freeze or reset the device, view this.
LG G5 - Adjust Brightness Settings
Here's how to adjust the brightness settings on your LG G5.
Restoring Default Settings - LG
Here's how to reset your phone to factory defaults on your LG 3G basic device.
LG G5 - Adjust Display Settings
Here's how to adjust the display settings including screen timeout and screen saver on your LG G5.
LG G5 - Turn Airplane Mode On / Off
To turn Verizon network services on/off or if they aren't functioning, view this info.
LG G5 - Turn Screen Inversion On / Off
Here's how to change the color scheme on your LG G5 if it's reversed.
LG G5™ Simulator: Accessing Settings
Explore how to access settings on your LG G5 to change alert sounds, turn off GPS and more.
LG G5™ Simulator: Adjusting the Screen Timeout
A visual guide for saving battery life on your LG G5 by adjusting the screen timeout.
LG G5™ Simulator: Turning Airplane Mode On and Off
An interactive guide for setting your LG G5 to Airplane mode.
Unlock a Gmail™ Account
Here's how to unlock your Gmail Account if you don't know your username or password.
Recover Gmail™ Sign-in Information
Here's how to reset your Google/GMail account if you are having problems.
Video:
Email Set Up on Your LG G5
(length: 2:49)
Learn how to set up email quickly and efficiently on your LG G5.
Length: 2:49
LG G5 - Email Account Notification Settings
If you're not getting notifications for the personal email on your LG G5, view this info.
LG G5 - Email Account Sync Frequency Settings
Here's how to adjust the personal email sync frequency settings on your LG G5.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
LG G5 - Remove Gmail™ Account
Here's how to remove a Gmail account from your LG G5.
LG G5 - Email Account Signature Settings
Here's how to enter or edit the personal email signature on your LG G5.
LG G5 - Perform a Gmail™ Sync
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Configure the Email Client to Leave Messages on Server after Retrieval
Here's how to leave a copy of message on the server after you retrieve them.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
Here's how to export contacts from your Gmail account to a CSV file.
LG G5 - Set Up Corporate Email (Exchange ActiveSync®)
Here's how to add a work email account on your LG G5.
Gmail™ for Android™ - Delete Messages
Here's how to delete Gmail messages from your Android smartphone / tablet.
LG G5 - Delete Email Messages
Here's how to delete email messages from your LG G5.
LG G5 - Email Account Password and Server Settings
To update the personal email password/server settings for your LG G5, view this info.
Gmail™ for Android™ - View Messages
Here's how to view a Gmail message on your Android smartphone / tablet.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ for Android™ - Manage Notifications
Here's how to manage your Gmail notification settings for your Android smartphone / tablet.
Gmail™ for Android™ - Compose and Send a Message
Here's how to compose and send a Gmail message from your Android device.
Gmail™ for Android™ - Reply to a Message
Here's how to reply to a Gmail message from your Android smartphone / tablet.
LG G5 - Add a Personal Email Account
Here's how to add a personal email account to your LG G5.
LG G5 - Email Account Common Settings
Here's info on common personal email settings (e.g., account name, etc.) for your LG G5.
LG G5 - Reply to an Email Message
Here's how to reply to an email message from your LG G5.
Gmail™ for Android™ - Auto Signature
Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.
Gmail™ for Android™ - View Account Address / Username
Here's how to view your Gmail email address and username from your Android smartphone / tablet.
LG G5 - Compose and Send Email Message
Here's how to compose and send an email message using your LG G5.
LG G5 - Remove Corporate Email Account (Exchange ActiveSync®)
Here's how to remove a work email account from your LG G5.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
Here's how to leave a copy of messages on the server after you retrieve them.
LG G5 - Create a New Google™ Account
Here's how to create a new Google (Gmail) account using your LG G5.
LG G5 - Email Account Data Usage Settings
To modify data usage options for the personal email account on your LG G5, view this info.
LG G5 - Manage Corporate Email Settings
Here's how to update the work email settings for your LG G5.
LG G5 - Remove a Personal Email Account
Here's how to remove a personal email account from your LG G5.
LG G5™ Simulator: Attaching a File to an Email
Learn how to attach a file, like a document or photo, to an email with your LG G5.
LG G5™ Simulator: Sending an Email
A step-by-step visual guide for sending an email from your LG G5.
LG G5™ Simulator: Setting Up Personal Email
Discover how to access your existing email account on your LG G5.
LG G5™ Simulator: Switching Between Email Accounts
Discover how to access different email accounts on your LG G5.
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
How to Find Your Lost or Stolen Phone or Tablet
Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.
Turn Find My Device On / Off - Android™
Here's info on how to remotely locate, lock, ring or erase your Android device.
Find My Device - Android™ - Remotely Lock Device
Here's how to use Find My Device to remotely locate and lock your device.
Find My Device - Android™ - Remotely Erase Device
Here's info on how to remotely locate and erase your Android device.
Find My Device - Android™ - Remotely Ring Device
Here's how to make your Android device remotely ring so you can locate it.
Find My Device - Android™ - Remotely Locate Device
Here's how to use Find My Device to remotely locate your Android device.
Video:
Using Gestures on Your LG G5
(length: 1:45)
Silence incoming calls, snooze an alarm or pause a video with gestures on your LG G5. This video shows how to select motion gestures that simplify your experience.
Length: 1:45
Google Maps™ - Gestures
Here's how to use gestures with Google Maps on your device.
LG G5 - Google™ Backup and Restore
Here's how to ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up.
E911 Compliance FAQs
Review information about calling 911 from your mobile phone.
Google Maps™ - Download an Offline Map
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
LG G5 - Turn GPS Location On / Off
Here's how to turn the GPS location for your LG G5 on or off.
GPS Location Settings - Android™
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
LG G5 - Add Widgets to Home Screen
Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your LG G5.
LG G5 - Add Home Screen Panels
Here's how to add a Home screen panel to your LG G5.
LG G5 - Set Default Home Screen Panel
Here's how to set the default Home Screen panel on your LG G5.
LG G5 - Add Shortcuts to Home Screen
Here's how to add a shortcut to the Home screen on your LG G5.
LG G5 - Remove Items from Home Screen
Here's how to remove items from a Home screen on your LG G5.
LG G5 - Remove Home Screen Panels
Here's how to remove a Home screen panel on your LG G5.
LG G5 - View Home Screen Panels
Here's how to view Home screen panels on your LG G5.
LG G5 - Add Folders to Home Screen
Here's how to add a folder to the Home screen of your LG G5.
LG G5™ Simulator: Adding Apps and Widgets to the Home Screen
See how to place widgets and apps on the Home screen of your LG G5 for quick access to them.
LG G5™ Simulator: Adding Folders to the Home Screen
Learn how to add folders to the Home screen on your LG G5 to help organize your apps.
LG G5™ Simulator: Adding and Changing a Lock Screen Shortcut
An interactive guide on how to access your favorite apps right from the Lock screen on your LG G5.
LG G5™ Simulator: Adding and Deleting a Home Screen
A visual guide for adding and deleting Home screens on your LG G5.
LG G5™ Simulator: Adjusting Apps and Widgets on the Home Screen
Learn how to rearrange and resize widgets and apps on the Home screen of your LG G5.
LG G5™ Simulator: Removing Widgets and Apps from the Home Screen
Discover how to remove widgets and apps from the Home screen of your LG G5.
LG G5™ Simulator: Using Shortcuts to Unlock the Screen
Find out how to use shortcuts to unlock the screen of your LG G5.
Verizon Mobile Hotspot FAQs - Wi-Fi internet
Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.
Video:
How to Use Mobile Hotspot on your LG G5
(length: 1:00)
Learn how to use Mobile Hotspot on your LG G5 to share your mobile connection with others.
Length: 1:00
LG G5 - Turn Mobile / Wi-Fi Hotspot On / Off
Here's how to turn Mobile Hotspot for your LG G5 on or off.
LG G5 - Manage Mobile / Wi-Fi Hotspot Settings
Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your G5.
LG G5 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG G5.
LG G5 - Change Mobile / Wi-Fi Hotspot Password
To change the Mobile Hotspot password on your LG G5, view this info.
LG G5™ Simulator: Setting Up Mobile Hotspot
An interactive guide for setting up your LG G5 as a Mobile Hotspot, so you can share your data connection with other devices.
Chrome™ Browser - Android™ - Add a Browser Bookmark
Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Allow / Block Browser Cookies
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Chrome™ Browser - Android™ - Save Pictures from Browser
Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.
Disable Work Offline - Internet Browser
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Chrome™ Browser - Android™ - Turn JavaScript On / Off
Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.
Determining Internet Connection Speeds
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Chrome™ Browser - Android™ - Clear Temporary Internet Files
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Chrome™ Browser - Android™ - Open a Browser Bookmark
Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.
LG G5 - Open Web Browser
Here's how to access the web using the Chrome browser on your LG G5.
Chrome™ Browser - Android™ - Access Websites
Here's how to access the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Edit a Browser Bookmark
Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Delete a Browser Bookmark
Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.
Video:
Browsing the Web on Your LG G5
(length: 1:59)
Watch this video to learn how to browse the web on your LG G5 from Verizon.
Length: 1:59
LG G5 - Change the Browser Start / Home Page
Here's how to change the Chrome browser Home page on your LG G5.
LG G5™ Simulator: Bookmarking a Website
Learn how to bookmark a website on your LG G5, so it's easy to find later.
LG G5™ Simulator: Searching the Web Using Your Voice
Find out how to search the web using your voice with your LG G5.
LG G5™ Simulator: Using Web Browser Windows
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG G5.
Turn Voice Input On / Off - Android™
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.
LG G5 - Language Selection
Here's how to select a language to display on the LG G5.
LG G5 - Turn Off Screen Lock
Here's how to disable the screen lock setting on your LG G5.
LG G5 - Set Lock Screen Notifications
Here's how to manage how notifications appear on your LG G5 when the screen is locked.
LG G5 - Smart Lock
Here's how to turn on and customize the Smart Lock setting on your LG G5.
LG G5 - Set Up Screen Lock
Here's how to set up a screen lock on your LG G5.
LG G5 - Unlock Screen
Here's how to unlock the screen on your LG G5.
LG G5 - Add Additional Fingerprints
Here's how to add an additional fingerprint on your LG G5.
LG G5 - Remove Saved Fingerprints
Here's how to remove a saved fingerprint from your LG G5.
LG G5 - Set Up Fingerprint Recognition
Here's how to set up fingerprint recognition to unlock your LG G5.
LG G5 - Unblock SIM PIN
If your SIM PIN is blocked, here's info on how to unblock it.
Device Locking FAQs
To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.
LG G5 - Manage Screen Lock Settings
Here's how to adjust the screen lock settings for your device.
LG G5 - Set Up Face Recognition
Here's how to set up your facial recognition to unlock the screen on your LG G5.
LG G5™ Simulator: Setting Screen Security
A visual guide for setting screen security on your LG G5 to help protect your private information.
LG G5 - Move Files from Internal Storage to SD / Memory Card
Here's how to move files from internal device storage to SD / Memory Card storage on your LG G5.
LG G5 - Insert SD / Memory Card
Here's how to insert an SD (Memory) Card into your LG G5.
Verizon Cloud - Website - View Storage Meter / Upgrade Memory
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
LG G5 - Remove SD / Memory Card
Here's info on how to Remove the SD / Memory Card from your LG G5.
Format SD / Memory Card via PC
Here's how to format or erase your SD / memory card using a computer.
LG G5 - Check Device Storage
Here's how to free up space if your LG G5 runs slow or crashes.
LG G5 - Format SD / Memory Card
Here's how to erase all data on the SD / memory card of your LG G5.
LG G5™ Simulator: Inserting and Removing a microSD Card
See how to put in and take out a microSD card from your LG G5 to add memory for photos, videos, music, documents and more.
LG G5 - Move Music Files to Device
To transfer music files between your device and a computer, view this info.
Google Play™ Music - Android™ - Rename a Music Playlist
Here's how to rename a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Create Music Playlist
Here's how to create a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Play Music Files
Here's how to play music files via the Google Play Music app.
Google Play™ Music - Android™ - Add a Song to a Music Playlist
Here's how to add a song to a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Delete a Music Playlist
Here's how to delete a music playlist via the Google Play Music app.
LG G5 - Move Music Files from Device
To transfer music files between your device and a computer, view this info.
Google Play™ Music - Android™ - Remove a Song from a Music Playlist
Here's how to remove a song from a music playlist via the Google Play Music app.
LG G5 - Play Music Files
Here's how to play music on your LG G5.
Apple® Music - My Verizon Website - Opt In
Here's how to add Apple Music from the My Verizon website.
Apple® Music - My Verizon app - Opt In
Here's how to add Apple Music from your My Verizon app.
How to Use Apple Music - FAQs
Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.
Move Music to Device - Android™ Smartphone
To transfer music files from a computer to an Android smartphone.
LG G5™ Simulator: Configuring Location Settings
Find out how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Managing Data Usage
An interactive guide on how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Multitasking Between Apps
An interactive guide on how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Navigating Multiple Home Screens
A visual guide for swiping between multiple Home screens on your LG G5.
LG G5™ Simulator: Using the Notification Panel
Discover how to access and clear the Notification Panel on your LG G5.
Video:
How to Use NFC (Near Field Communication) on Your LG G5
(length: 1:33)
Share pictures and more with the tap of your phone. This video shows how to use NFC on your LG G5.
Length: 1:33
LG G5 - Turn NFC On / Off
Here's how to turn the NFC feature for your LG G5 on or off.
LG G5 - Tap & Pay
Here's info on how to turn on 'Tap & pay' on your LG G5.
LG G5 - Transfer Data via SmartShare Beam™
Here's how to transfer data via SmartShare Beam when using your LG G5.
LG G5 - Software Update
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Software Upgrade Assistant (LG) - Software Update
Here's how to update LG device software using a computer if an Over-the-Air update fails.
Software Upgrade Assistant (LG) - Repair Assistant
Here's how to repair LG device software using a computer if an Over-the-Air update fails.
Software Upgrade Assistant (LG) - Initial Setup
Here's how to install the LG Software Upgrade Assistant on your PC or Mac.
LG G5 - Factory Data Reset (Powered Off)
If your LG G5 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
LG G5 - View Software Version
Here's how to view the software version your LG G5 is running.
Protect Against Downloading Ransomware Malware - Android™
Here's info to help protect your device against ransomware.
LG G5 - Factory Data Reset (Powered On)
If your LG G5 has a blank / frozen screen, calling, app, audio or syncing issues, here's how to reset it.
LG G5 - Install Device Software Update
To check for or to install software updates on your LG G5, view this info.
4G LTE SIM Card FAQs - Replace & activate a new card
Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.
My Verizon Website - Locate the 4G SIM PIN / PUK
If you're unable to make or receive calls or connect to the internet, this could help.
SIM Card Tips and Tricks
Here are common tips and tricks for handling a SIM card.
LG G5 - Insert SIM Card
Here's how to properly insert a SIM card into your LG G5 to avoid potential service issues.
LG G5 - Remove SIM Card
Here's how to remove a SIM card from your LG G5.
LG G5 - View SIM Card Number
Here's how to view SIM card number for your LG G5.
Video:
Switching your LG G5 to Global Mode
(length: 1:31)
Prepare to travel abroad by switching your LG G5 to global mode. Watch this video to learn how.
Length: 1:31
LG G5 - Turn SIM PIN On / Off
Here's how to turn the SIM PIN for your LG G5 on or off.
LG G5 - Modify SIM PIN
Here's how to change your SIM card lock code.
Find your 4G SIM PIN / PUK - Unlock SIM
Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.
LG G5™ Simulator: Inserting and Removing the Nano SIM Card
Discover how to put in and take out a Nano SIM card from your LG G5.
LG G5™ Simulator: Adding a Facebook® Account
Discover how to access your Facebook account on your LG G5.
LG G5™ Simulator: Logging Out of Facebook®
Learn how to log out of Facebook on your LG G5 to help protect your account.
LG G5™ Simulator: Posting Facebook® Status Updates
A visual walkthrough on how to update your Facebook status and post photos using your LG G5.
Manage Facebook® Privacy
If you want to change your Facebook privacy or security, here's how to access those options.
LG G5 - Volume Controls
If your device doesn't vibrate or make sounds when receiving texts, emails or alerts, view this info.
LG G5 - Record and Play File - Voice Recorder
To record and play a sound file on your LG G5, check out this info.
LG G5 - Turn Off All Sounds
Here's how to silence or turn off all sounds on your LG G5.
LG G5 - Vibrate Mode
Here's how to change the vibrate mode on your LG G5.
LG G5 - Use Speakerphone
To utilize the speakerphone functionality on your LG G5, view this info.
LG G5 - Set Ringtones
Here's how to set the ringtone on your LG G5.
LG G5 - Call Sound Settings
Here's how to adjust the call sound settings on your LG G5.
LG G5 - Save a Ringtone
Here's how to save a ringtone from a message using your LG G5.
LG G5™ Simulator: Adding and Removing Contacts from Favorites
Learn how to set up the Favorite Contacts screen in Easy mode on your LG G5.
LG G5™ Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
Discover how to set up the Favorite Apps screen while in Easy mode on your LG G5.
LG G5™ Simulator: Switching to Easy Mode
Learn how to switch to Easy mode for simplified Home screens on your LG G5.
My Verizon Website - Create and Send a Text Message
Here's how to send a text message from your computer via the My Verizon website.
Texting FAQs - International messaging & email to text
Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.
Video:
Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Video:
Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Video:
Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
Here's how to troubleshoot sending an international text message.
LG G5 - Set Default Messaging App
Here's how to set the default messaging app on your LG G5.
LG G5 - Turn Message Delivery Confirmation Setting On / Off
To receive delivery confirmation for messages sent from your LG G5, view this.
Verizon Messages - Android™ Smartphone - Auto Receive Messages
If you're not receiving your picture / video messages via Verizon Messages (Message+), view this info.
LG G5 - Text Message Signature
To add, remove or edit the text message signature on your LG G5, view this info.
LG G5 - Cut, Copy and Paste Text
Here's how to cut, copy and paste text on your LG G5.
LG G5 - Delete Messages
Here's how to delete text messages from your LG G5.
LG G5 - Create and Send a Text Message
Here's how to create and send a text message via the Messaging app on your LG G5.
Verizon Messages - Android™ Smartphone - Create and Send a Text Message
To send a text message via Verizon Messages (Message+) from your Android smartphone, view this.
LG G5 - Auto Receive Messages
If your LG G5 is not receiving multimedia (picture / video) messages, view this info.
LG G5 - Turn Premium SMS Permissions On / Off
Here's how to change permissions to allow or block sending premium texts from your LG G5.
LG G5 - View Email Messages
Here's how to view email messages on your LG G5.
My Verizon Website - Print Text Messages
Here's how to print text messages from your computer via your My Verizon account.
Verizon Messages - Android™ Smartphone - Text Message Notification Settings
Here's how to configure your Verizon Messages (Message+) notifications while using your Android smartphone.
Top 10 Things to Do with Your New Smartphone
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
LG G5 - Capture a Screenshot
Here's how to capture a screenshot using your LG G5.
LG G5 - Set Up Printing
Here's how to set up a printing service on your LG G5.
Android™ - Access Menus with Long Press
Here's how to view menu options for apps on the Home screen of your Android device.
LG G5™ Simulator: Finding Additional Help
Discover how to find videos and tutorials to learn more about using your LG G5.
Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV
Here's how to view your Verizon Cloud pictures, videos or music on a TV.
Turn TalkBack On / Off - Android™
Here's how to turn TalkBack for your Android device on or off.
LG G5 - Manage TTY Settings
To change the TTY settings on your LG G5, check out this info.
Accessibility Settings - Android™
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Configure TalkBack Settings - Android™
Here's how to configure TalkBack settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android™
Here's how to configure your magnification gestures on your Android smartphone or tablet.
Turn Assisted Dialing On / Off - LG Smartphones
Here's how to change call settings if you're getting an error message when making calls.
LG G5 - Set Wallpaper
Here's how to set the wallpaper on your LG G5.
LG G5™ Simulator: Changing the Wallpaper
Find out how to change the background of the Home screen on your LG G5.
Wi-Fi FAQs
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
LG G5 - Network Mode Settings
View this info on Network Mode Settings if you're having issues with calls, messages or data services.
Video:
How to Use Wi-Fi Direct on Your LG G5
(length: 1:13)
Use Wi-Fi Direct to easily connect via Wi-Fi to other devices on your LG G5.
Length: 1:13
LG G5 - Auto Switch Between Wi-Fi & Mobile Data Networks
To allow your LG G5 to auto switch between Wi-Fi and mobile data, view this.
LG G5 - Access Wi-Fi Direct
Here's how to use Wi-Fi Direct so you can easily connect your LG G5 with other Wi-Fi capable devices.
Wi-Fi Calling - Android™ - Determine Wi-Fi Call
Here's how to determine if your Android smartphone is connected to a Wi-Fi call.
LG G5 - Tethered Modem Connection
Here's info on how to use a tethered modem connection on your LG G5.
Video:
How to Set Up Wi-Fi on Your LG G5
(length: 1:14)
Learn to set up Wi-Fi on your LG G5 in this video.
Length: 1:14
LG G5 - Add a Virtual Private Network
Here's how to add a virtual private network (VPN) to your LG G5.
LG G5 - Manually Add a Wi-Fi Network
View this info if the Wi-Fi network you want to add to your G5 doesn't display.
Activate Wi-Fi Calling - LG
Here's how to activate the Wi-Fi Calling feature on your LG smartphone.
LG G5 - Remove Wi-Fi Connection
Here's how to remove a saved Wi-Fi network from your LG G5.
LG G5 - Turn Wi-Fi On / Off
Here's how to turn Wi-Fi for your LG G5 on or off.
LG G5™ Simulator: Connecting to a Wi-Fi Network
Learn how to use your LG G5 to connect to a Wi-Fi network, so you can access the Internet without using data.
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
24/7 automated phone system: call *611 from your mobile
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