Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Initial Activation and Setup - LG G5™
[Device-Specific Instructions]
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Account Sync Settings - LG G5
[Device-Specific Instructions]
If you're not receiving email and app notifications, view this info on sync settings.
Turn On Android Device Protection - LG G5
[Device-Specific Instructions]
Getting to Know Your LG G5
[PDF]
Get to know your new LG G5 with this quick reference guide.
Turn Off Android Device Protection - LG G5
[Device-Specific Instructions]
To disable the screen lock setting on your DROID INCREDIBLE, check out this info.

Alerts & Reminders

Alerts - LG G5
[Device-Specific Instructions]
View this info to change the notification sound for incoming calls and/or messages.

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Music Files to Device - LG G5
[Device-Specific Instructions]
Move Pictures/Videos from Device - LG G5
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
Transfer Data via Android Beam™ - LG G5
[Device-Specific Instructions]
To wirelessly transfer data from your LG G5 to another NFC-capable device, view this info.
Move Pictures/Videos to Device - LG G5
[Device-Specific Instructions]
Move Music Files from Device - LG G5
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Signal Strength - LG G5™
[Device-Specific Instructions]
Getting to Know Your LG G5
[Video]
Watch this video to learn how to navigate some of the features on your LG G5.
Length: 4:25
LG G5™ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your LG G5.
LG G5™ Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your LG G5.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Remove the Battery - LG G5™
[Device-Specific Instructions]
Extend Battery Life - LG G5™
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - LG G5™
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power Saver Settings - LG G5™
[Device-Specific Instructions]
Battery Tips for Your LG G5
[Video]
Get the most out of your battery by learning power saving tips on your LG G5.
Length: 2:08
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Power Saver On/Off - LG G5™
[Device-Specific Instructions]
View Battery Status - LG G5
[Device-Specific Instructions]
Insert the Battery - LG G5™
[Device-Specific Instructions]
Battery Overview - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to help lengthen the battery life of your LG G5.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Setting up Bluetooth on your LG G5
[Video]
Learn how to pair and connect to a Bluetooth device using your LG G5 from Verizon.
Length: 1:15
Bluetooth® Discovery Mode - LG G5
[Device-Specific Instructions]
To make your LG G5 visible to Bluetooth devices, view this info.
Send Contact via Bluetooth® - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your LG G5 with your Bluetooth device.
Turn Bluetooth® On / Off - LG G5
[Device-Specific Instructions]

Calendar

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place a Voice call - Wi-Fi Calling
[Device-Specific Instructions]
Enable/Disable Wi-Fi Calling - LG G5™
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Manage the Call Reject / Ignore List - LG G5
[Device-Specific Instructions]
To manage the blocked contact list on your LG G5, view this info.
Change Emergency Address - Wi-Fi Calling
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Place a Conference Call - LG G5™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Auto Reject or Ignore Call - LG G5
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add a Speed Dial - LG G5™
[Device-Specific Instructions]
Call History - LG G5
[Device-Specific Instructions]
To view or clear the call history on your LG G5, check out this info.
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Making Calls on Your LG G5
[Video]
Learn how to call and message using Bluetooth and contacts on your LG G5.
Length: 3:39
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Remove a Speed Dial - LG G5™
[Device-Specific Instructions]
DTMF - LG G5
[Device-Specific Instructions]
If you're calling into an automated system and your dialpad entries aren't recognized, view this info.
Dial a Number - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your LG G5.
LG G5™ Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your LG G5 to call a new number.
LG G5™ Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your LG G5.
LG G5™ Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your LG G5.
LG G5™ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG G5.
LG G5™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your LG G5.
LG G5™ Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your LG G5.
LG G5™ Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your LG G5.
LG G5™ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your LG G5.
Redial - LG G5™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures/Videos from Device - LG G5
[Device-Specific Instructions]
DLNA Settings - LG G5™
[Device-Specific Instructions]
View Media via External Display - LG G5
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Share Media On / Off (DLNA) - LG G5
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Enable/Disable HDMI - LG G5™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - LG G5™
[Device-Specific Instructions]
Share a Picture from the Gallery - LG G5™
[Device-Specific Instructions]
Move Pictures/Videos to Device - LG G5
[Device-Specific Instructions]
View Pictures/Videos - LG G5™
[Device-Specific Instructions]
Record and Share a Video - LG G5™
[Device-Specific Instructions]
Media Share - LG G5™
[Device-Specific Instructions]
Take and Share a Picture - LG G5™
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - LG G5
[Device-Specific Instructions]
LG G5™ Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your LG G5.
LG G5™ Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your LG G5.
LG G5™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your LG G5.
LG G5™ Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your LG G5.
LG G5™ Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your LG G5.
LG G5™ Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your LG G5.
LG G5™ Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your LG G5.
LG G5™ Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your LG G5.
LG G5™ Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your LG G5.
Share a Video from the Gallery - LG G5™
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - LG G5™
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Delete a Contact - LG G5™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Contact Display Options - LG G5™
[Device-Specific Instructions]
Edit a Contact - LG G5™
[Device-Specific Instructions]
Export Contacts to a SIM Card - LG G5™
[Device-Specific Instructions]
Import Contacts from a SD Card - LG G5™
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Export Contacts to a SD Card - LG G5™
[Device-Specific Instructions]
Link/Unlink Contacts - LG G5™
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Send Contact via Bluetooth® - LG G5™
[Device-Specific Instructions]
Add a Contact - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your LG G5.
LG G5™ Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your LG G5.
LG G5™ Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your LG G5.
LG G5™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your LG G5 without looking at it.
LG G5™ Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your LG G5.
LG G5™ Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your LG G5.
View Contact Sync Source - LG G5
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Turn Data On / Off - LG G5
[Device-Specific Instructions]
To turn the mobile data for your LG G5 on or off, follow these steps.
Optimize Data Usage - LG G5™
[Device-Specific Instructions]
Data Roaming - LG G5™
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]

Date & Time

Date and Time Settings - LG G5
[Device-Specific Instructions]
If your LG G5 shows the incorrect date and/or time, view this info to correct it.
Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN / IMEI / MEID) - LG G5
[Device-Specific Instructions]
View MAC Address - LG G5™
[Device-Specific Instructions]
View Phone Information - LG G5™
[Device-Specific Instructions]
View Phone Number - LG G5
[Device-Specific Instructions]

Device Settings

Mode Change - LG G5
[Device-Specific Instructions]
If your screen looks different, here's info on how to return it to its original setting.
Screen Mirroring - LG G5™
[Device-Specific Instructions]
Touch Screen Settings - LG G5™
[Device-Specific Instructions]
Turn Screen Rotation On / Off - LG G5
[Device-Specific Instructions]
Adjust Font Settings - LG G5™
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Manage Interruptions - LG G5
[Device-Specific Instructions]
If you're not receiving calls or alerts for your texts and email, view this info.
Configure Company Name ID
[Device-Specific Instructions]
Reset All Settings - LG G5
[Device-Specific Instructions]
If your LG G5 crashes, resets or runs slow, or apps freeze or reset the device, view this.
Adjust Brightness Settings - LG G5™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Adjust Display Settings - LG G5™
[Device-Specific Instructions]
Airplane / Standalone Mode - LG G5
[Device-Specific Instructions]
LG G5™ Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your LG G5 to change alert sounds, turn off GPS and more.
LG G5™ Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your LG G5 by adjusting the screen timeout.
LG G5™ Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your LG G5.
LG G5™ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your LG G5 to Airplane mode.
Turn Screen Inversion On / Off - LG G5
[Device-Specific Instructions]
If the color scheme on your LG G5 is reversed, view this.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Set Up on Your LG G5
[Video]
Learn how to set up email quickly and efficiently on your LG G5.
Length: 2:49
Email Account Notification Settings - LG G5
[Device-Specific Instructions]
If you're not getting notifications for the personal email on your LG G5, view this info.
Email Account Sync Frequency Settings - LG G5
[Device-Specific Instructions]
To adjust the personal email sync frequency settings on your LG G5, view this info.
Manually Set Up Corporate Email (Exchange ActiveSync®) - LG G5
[Device-Specific Instructions]
To complete a manual (advanced) corporate email setup for your LG G5, view this info.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - LG G5
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your G5 often fixes email issues.
Email Account Signature Settings - LG G5
[Device-Specific Instructions]
To enter or edit the personal email signature on your LG G5, view this info.
Gmail™ Sync - LG G5
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Set Up Corporate Email (Exchange ActiveSync®) - LG G5
[Device-Specific Instructions]
To add a work email account on your G5, view this info.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Delete an Email Message - LG G5™
[Device-Specific Instructions]
Email Account Password and Server Settings - LG G5
[Device-Specific Instructions]
To update the personal email password/server settings for your LG G5, view this info.
Add an Existing Google™ Account - LG G5™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Add a Personal (POP / IMAP) Account - LG G5
[Device-Specific Instructions]
Email Account Common Settings - LG G5
[Device-Specific Instructions]
Here's info on common personal email settings (e.g., account name, etc.) for your LG G5.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Reply to an Email Message - LG G5™
[Device-Specific Instructions]
Compose and Send an Email Message - LG G5™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - LG G5
[Device-Specific Instructions]
Removing then re-adding a work email account on your G5 often fixes login / not receiving email issues.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Corporate Email (Exchange ActiveSync®) Data Usage Settings - LG G5
[Device-Specific Instructions]
To modify data usage options for the work email account on your LG G5, view this info.
Corporate Email (Exchange ActiveSync®) Notification Settings - LG G5
[Device-Specific Instructions]
If you're not getting notifications for the work email on your LG G5, view this info.
Corporate Email (Exchange ActiveSync®) Server Settings - LG G5
[Device-Specific Instructions]
If you need to update the work email password/server settings for your LG G5, view this info.
Corporate Email (Exchange ActiveSync®) Sync Settings - LG G5
[Device-Specific Instructions]
To adjust the work email sync frequency settings on your LG G5, view this info.
Create a New Google™ Account - LG G5™
[Device-Specific Instructions]
Email Account Data Usage Settings - LG G5
[Device-Specific Instructions]
To modify data usage options for the personal email account on your LG G5, view this info.
LG G5™ Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your LG G5.
LG G5™ Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your LG G5.
LG G5™ Simulator: Replying to an Email
[Interactive Simulation]
Learn how to forward an email on your LG G5.
LG G5™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your LG G5.
LG G5™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your LG G5.
LG G5™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your LG G5.
LG G5™ Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your LG G5.
Remove a Personal (POP / IMAP) Account - LG G5
[Device-Specific Instructions]
Removing then re-adding an email account on your LG G5 often fixes email issues.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Using Gestures on Your LG G5
[Video]
Silence incoming calls, snooze an alarm or pause a video with gestures on your LG G5. This video shows how to select motion gestures that simplify your experience.
Length: 1:45
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - LG G5
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location - LG G5™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Add Widgets to Home Screen - LG G5™
[Device-Specific Instructions]
Add Home Screen Panels - LG G5™
[Device-Specific Instructions]
Set a Default Home Screen Panel - LG G5™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - LG G5™
[Device-Specific Instructions]
Access Notification Panel - LG G5™
[Device-Specific Instructions]
Remove Items from Home Screen - LG G5™
[Device-Specific Instructions]
Remove Home Screen Panels - LG G5™
[Device-Specific Instructions]
Rename Home Screen Folder - LG G5™
[Device-Specific Instructions]
View Home Screen Panels - LG G5™
[Device-Specific Instructions]
Add Folders to Home Screen - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
See how to place widgets and apps on the Home screen of your LG G5 for quick access to them.
LG G5™ Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your LG G5 to help organize your apps.
LG G5™ Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your LG G5.
LG G5™ Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your LG G5.
LG G5™ Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your LG G5.
LG G5™ Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your LG G5.
LG G5™ Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your LG G5.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
How to Use Mobile Hotspot on your LG G5
[Video]
Learn how to use Mobile Hotspot on your LG G5 to share your mobile connection with others.
Length: 1:00
Turn Mobile Hotspot On / Off - LG G5
[Device-Specific Instructions]
Mobile Hotspot Settings - LG G5
[Device-Specific Instructions]
To configure Mobile Hotspot settings (e.g., password, allowed devices, etc.), view this info.
Change Mobile Hotspot Password - LG G5
[Device-Specific Instructions]
LG G5™ Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your LG G5 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - LG G5™
[Device-Specific Instructions]
Browsing the Web on Your LG G5
[Video]
Watch this video to learn how to browse the web on your LG G5 from Verizon.
Length: 1:59
LG G5™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your LG G5, so it's easy to find later.
LG G5™ Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your LG G5.
LG G5™ Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Find out how to search the web using your voice with your LG G5.
LG G5™ Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG G5.

Keyboard

Turn Voice Input On / Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
LG G5™ Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your LG G5.
Language Selection - LG G5™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Off Screen Lock - LG G5
[Device-Specific Instructions]
To disable the screen lock setting on your LG G5, check out this info.
Lock Screen Notifications - LG G5™
[Device-Specific Instructions]
Change Device Password - LG G5
[Device-Specific Instructions]
To change the method used to lock or unlock your LG G5, view this info.
Smart Lock - LG G5™
[Device-Specific Instructions]
Set Up Screen Lock - LG G5™
[Device-Specific Instructions]
Unlock the Device - LG G5
[Device-Specific Instructions]
To unlock the screen on your LG G5, check out this info.
Add Additional Fingerprints - LG G5
[Device-Specific Instructions]
Remove Saved Fingerprints - LG G5
[Device-Specific Instructions]
Restriction Settings - LG G5™
[Device-Specific Instructions]
Set Up Fingerprint Recognition - LG G5
[Device-Specific Instructions]
Unblock SIM PIN - LG G5
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.
LG G5™ Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your LG G5 to help protect your private information.
LG G5™ Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your LG G5.
Password Options - LG G5™
[Device-Specific Instructions]

Memory/Storage

Insert the Memory Card - LG G5™
[Device-Specific Instructions]
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the Memory Card - LG G5™
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - LG G5™
[Device-Specific Instructions]
Format SD Card - LG G5
[Device-Specific Instructions]
View this info on memory card formatting options for your LG G5.
LG G5™ Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
See how to put in and take out a microSD card from your LG G5 to add memory for photos, videos, music, documents and more.

Music

Move Music Files to Device - LG G5
[Device-Specific Instructions]
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create a Music Playlist - LG G5™
[Device-Specific Instructions]
Add a Song to a Music Playlist - LG G5™
[Device-Specific Instructions]
Move Music Files from Device - LG G5
[Device-Specific Instructions]
Play Music Files - LG G5™
[Device-Specific Instructions]
Rename a Music Playlist - LG G5™
[Device-Specific Instructions]
Delete a Music Playlist - LG G5™
[Device-Specific Instructions]
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]

Navigating & Multitasking

LG G5™ Simulator: Configuring Location Settings
[Interactive Simulation]
Find out how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Managing Data Usage
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your LG G5.
LG G5™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your LG G5.
LG G5™ Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your LG G5.

Near Field Communication (NFC)

How to Use NFC (Near Field Communication) on Your LG G5
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your LG G5.
Length: 1:33
Turn Near Field Communication (NFC) On/Off - LG G5
[Device-Specific Instructions]
Near Field Communication (NFC) allows the transfer of data between devices that are a few centimeters apart, typically back-to-back. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Turn Android Beam™ On / Off - LG G5
[Device-Specific Instructions]
Tap & Pay - LG G5™
[Device-Specific Instructions]
Transfer Data via S Beam - LG G5™
[Device-Specific Instructions]

Operating System & Software

LG G5 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - LG G5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (crashing, freezing, running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
View Software Version - LG G5
[Device-Specific Instructions]
To view the software version your LG G5 is running, check out this info.
Factory Data Reset (Powered On) - LG G5
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - LG G5
[Device-Specific Instructions]
To check for or to install software updates on your LG G5, view this info.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - LG G5™
[Device-Specific Instructions]
Remove the SIM Card - LG G5™
[Device-Specific Instructions]
View the SIM Card Number - LG G5™
[Device-Specific Instructions]
Switching your LG G5 to Global Mode
[Video]
Prepare to travel abroad by switching your LG G5 to global mode. Watch this video to learn how.
Length: 1:31
Import Contacts from a SIM Card - LG G5™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - LG G5™
[Device-Specific Instructions]
Modify the SIM PIN - LG G5™
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG G5™
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG G5
[Device-Specific Instructions]
LG G5™ Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your LG G5.

Social Networking

LG G5™ Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your LG G5.
LG G5™ Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your LG G5 to help protect your account.
LG G5™ Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your LG G5.

Sounds, Volume & Audio

Volume Controls - LG G5™
[Device-Specific Instructions]
Record and Play File - Voice Recorder - LG G5
[Device-Specific Instructions]
To record and play a sound file on your LG G5, check out this info.
Resolve Volume Issues
[Device-Specific Instructions]
Turn Off All Sounds - LG G5™
[Device-Specific Instructions]
Vibrate Mode - LG G5™
[Device-Specific Instructions]
Speakerphone - LG G5
[Device-Specific Instructions]
To utilize the speakerphone functionality on your LG G5, view this info.
Set Ringtones - LG G5™
[Device-Specific Instructions]
Call Sound Settings - LG G5
[Device-Specific Instructions]
Save a Ringtone - LG G5™
[Device-Specific Instructions]

Starter Mode

LG G5™ Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your LG G5.
LG G5™ Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your LG G5.
LG G5™ Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your LG G5.
LG G5™ Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your LG G5.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Set Default SMS App - LG G5™
[Device-Specific Instructions]
Text Message Signature - LG G5
[Device-Specific Instructions]
Cut, Copy and Paste Text - LG G5™
[Device-Specific Instructions]
View Text Messages - LG G5™
[Device-Specific Instructions]
Delete Messages - LG G5™
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Create and Send a Text Message - LG G5™
[Device-Specific Instructions]
Auto Receive Messages - LG G5
[Device-Specific Instructions]
If you're not receiving your multimedia (picture / video) messages, view this info.
Text Message Signature - Android™
[Device-Specific Instructions]
View Email Messages - LG G5™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - LG G5™
[Device-Specific Instructions]
Set Up Printing - LG G5™
[Device-Specific Instructions]
Access Menus with Long Press - Android®
[Device-Specific Instructions]
LG G5™ Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your LG G5.

TV

Wireless Display - LG G5™
[Device-Specific Instructions]
HDMI Format - LG G5™
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - LG G5
[Device-Specific Instructions]
To change the TTY settings on your LG G5, check out this info.

Wallpapers/Theme

Wallpaper - Picture - LG G5™
[Device-Specific Instructions]
LG G5™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Find out how to change the background of the Home screen on your LG G5.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - LG G5
[Device-Specific Instructions]
View this info on Network Mode Settings if you're having issues with calls, messages or data services.
How to Use Wi-Fi Direct on Your LG G5
[Video]
Use Wi-Fi Direct to easily connect via Wi-Fi to other devices on your LG G5.
Length: 1:13
Turn Wi-Fi Direct On / Off - LG G5
[Device-Specific Instructions]
Tethered Modem Connection - LG G5™
[Device-Specific Instructions]
How to Set Up Wi-Fi on Your LG G5
[Video]
Learn to set up Wi-Fi on your LG G5 in this video.
Length: 1:14
Add a Virtual Private Network - LG G5™
[Device-Specific Instructions]
Add a Wi-Fi Network - LG G5™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - LG G5
[Device-Specific Instructions]
View this info if the Wi-Fi network you want to add to your G5 doesn't display.
LG G5™ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your LG G5 to connect to a Wi-Fi network, so you can access the Internet without using data.
Remove Wi-Fi Connection - LG G5
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your LG G5, view this info.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - LG G5
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Contact us on Facebook Messenger

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store