Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Set Up Device - Lucid™3 by LG
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app to your Android Smartphone.
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Move Music Files to Device - Lucid™3 by LG
[Device-Specific Instructions]
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices
Transfer Data via Android Beam - Lucid™3 by LG
[Device-Specific Instructions]
To wirelessly transfer data from your Lucid 3 to another NFC-capable device, view this info.
Turn Android Beam On / Off - Lucid™3 by LG
[Device-Specific Instructions]

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Lucid™3 by LG: Finding More Help
[Interactive Simulation]
Learn how to find more help, like videos and tutorials, on your Lucid3 by LG.
View Signal Strength - Lucid™3 by LG
[Device-Specific Instructions]
Here's how to view signal strength on the Lucid 3 by LG.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Extend Battery Life - Lucid™3 by LG
[Device-Specific Instructions]
Remove Battery - Lucid™3 by LG
[Device-Specific Instructions]
Battery Overview - Lucid™3 by LG
[Device-Specific Instructions]
Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Lucid 3.
Insert Battery - Lucid™3 by LG
[Device-Specific Instructions]
Power Saver Settings - Lucid™3 by LG
[Device-Specific Instructions]
Soft Reset - Lucid™3 by LG
[Device-Specific Instructions]
Turn Power Saver On / Off - Lucid™3 by LG
[Device-Specific Instructions]
View Battery Status - Lucid™3 by LG
[Device-Specific Instructions]
To see charging status, remaining battery life and which apps or processes use your battery, view this.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Android®
[Device-Specific Instructions]
Here's how to delete a Bluetooth connection from your Android device.
Lucid™3 by LG: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Lucid3 by LG with your Bluetooth device.
Lucid™3 by LG: Sending Photos Using Bluetooth®
[Interactive Simulation]
Discover how to send photos to another phone, tablet or printer using Bluetooth on your Lucid3 by LG.
Turn Bluetooth™ On / Off - Lucid™3 by LG
[Device-Specific Instructions]

Calendar

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to add a free temporary block to stop unwanted calls and messages.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - Lucid™3 by LG
[Device-Specific Instructions]
Airplane Mode - Lucid™3 by LG
[Device-Specific Instructions]
Auto Reject or Ignore Call - Lucid™3 by LG
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Call History - Lucid™3 by LG
[Device-Specific Instructions]
Call a Number - Lucid™3 by LG
[Device-Specific Instructions]
DTMF - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with your Lucid3 by LG.
Lucid™3 by LG: Placing a Call to a Contact
[Interactive Simulation]
Learn how to place a call to a contact using your Lucid3 by LG.
Lucid™3 by LG: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Lucid3 by LG.
Lucid™3 by LG: Returning to a Call
[Interactive Simulation]
A visual guide for returning to the Call screen from doing something else on your phone, like using an app or browsing the Internet.
Lucid™3 by LG: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two active calls on your Lucid3 by LG.
Lucid™3 by LG: Teaching Kids How to Dial 911
[Interactive Simulation]
Teach your children how to call 911 on your Lucid3 by LG.
Lucid™3 by LG: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your Lucid3 by LG.
Place a Conference Call - Lucid™3 by LG
[Device-Specific Instructions]
Redial - Lucid™3 by LG
[Device-Specific Instructions]
Remove a Speed Dial - Lucid™3 by LG
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help.
Google™ Photos
[Device-Specific Instructions]
Record and Share a Video - Lucid™3 by LG
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Lucid™3 by LG: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Discover how to adjust the video setting for sharing on your Lucid3 by LG.
Lucid™3 by LG: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for recording video on your Lucid3 by LG.
Lucid™3 by LG: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for taking pictures with your Lucid3 by LG.
Lucid™3 by LG: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Lucid3 by LG.
Lucid™3 by LG: Sharing Photos
[Interactive Simulation]
Learn how to share photos by message or wirelessly with other devices using your Lucid3 by LG.
Lucid™3 by LG: Sharing Videos
[Interactive Simulation]
Learn how to share videos by message or wirelessly with other devices using your Lucid3 by LG.
Lucid™3 by LG: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Lucid3 by LG.
Lucid™3 by LG: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Lucid3 by LG.
Lucid™3 by LG: Turning the Flash On
[Interactive Simulation]
Learn how to use the flash with the camera on your Lucid3 by LG.
Lucid™3 by LG: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures with your Lucid3 by LG.
Lucid™3 by LG: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording on your Lucid3 by LG.
Play / Copy Media (DLNA) - Lucid™3 by LG
[Device-Specific Instructions]
Share Picture from Gallery - Lucid™3 by LG
[Device-Specific Instructions]
Share Video from Gallery - Lucid™3 by LG
[Device-Specific Instructions]
Take and Share a Picture - Lucid™3 by LG
[Device-Specific Instructions]
View Pictures / Videos - Lucid™3 by LG
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Tethered Modem Connection - Lucid™3 by LG
[Device-Specific Instructions]
USB Debugging Mode - Lucid™3 by LG
[Device-Specific Instructions]
If you need to facilitate a connection between your device and a computer with the Android® SDK (software development kit), view this info If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Back Up Contacts - Verizon Cloud - Android® Smartphone
[Device-Specific Instructions]
Here's how to back up your contacts with Verizon Cloud on your Android device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Lucid™3 by LG
[Device-Specific Instructions]
Caller ID Image - Lucid®3 by LG
[Device-Specific Instructions]
Contact Display Options - Lucid™3 by LG
[Device-Specific Instructions]
View this info to configure how you want your contacts to display on your device.
Delete a Contact - Lucid™3 by LG
[Device-Specific Instructions]
Edit a Contact - Lucid™3 by LG
[Device-Specific Instructions]
Export Contacts to SD Card - Lucid™3 by LG
[Device-Specific Instructions]
Link / Unlink Contacts - Lucid™3 by LG
[Device-Specific Instructions]
If you have duplicate or missing contacts or you'd like to link or unlink them, view this info.
Lucid™3 by LG: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Lucid3 by LG.
Lucid™3 by LG: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding a contact to a group on your Lucid3 by LG.
Lucid™3 by LG: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Lucid3 by LG.
Lucid™3 by LG: Adding a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a specific ringtone to a contact on your Lucid3 by LG.
Lucid™3 by LG: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your Favorites list on your Lucid3 by LG.
Lucid™3 by LG: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on your Lucid3 by LG.
View Contact Sync Source - Lucid™3 by LG
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Set up Verizon Prepaid Service - Android®
[Device-Specific Instructions]
Here's how to activate prepaid service on an Android device.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Manage Data Usage - Lucid™3 by LG
[Device-Specific Instructions]
Here's how to change the data usage cycle on your device, view data usage and set data warnings and limits.
Data Roaming - Lucid™3 by LG
[Device-Specific Instructions]
If you can't connect to the internet or send or receive email, text, pics or videos, view this info.
Manage Data Usage - Lucid™3 by LG
[Device-Specific Instructions]
Restrict Data Usage by App - Lucid™3 by LG
[Device-Specific Instructions]
Turn Data On / Off - Lucid™3 by LG
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - Lucid™3 by LG
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Check for Water Damage - LG
[Device-Specific Instructions]
Here's how to help determine if your LG device has liquid damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Phone Info - Lucid™3 by LG
[Device-Specific Instructions]
View MAC Address - Lucid™3 by LG
[Device-Specific Instructions]
View Phone Number - Lucid™3 by LG
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Configure Company Name ID
[Device-Specific Instructions]
Adjust Display Settings - Lucid™3 by LG
[Device-Specific Instructions]
Account Sync Settings - Lucid™3 by LG
[Device-Specific Instructions]
If you're not receiving email and app notifications, view this info on sync settings.
Adjust Brightness Settings - Lucid™3 by LG
[Device-Specific Instructions]
Adjust Font Settings - Lucid™3 by LG
[Device-Specific Instructions]
Airplane Mode - Lucid™3 by LG
[Device-Specific Instructions]
DTMF - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Accessing Settings
[Interactive Simulation]
Discover how to access Settings on your Lucid3 by LG for modifying things like sounds, alerts, GPS and more.
Lucid™3 by LG: Changing the Ringtone
[Interactive Simulation]
Discover how to change the sound your phone makes when receiving a call on your Lucid3 by LG.
Lucid™3 by LG: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your Lucid3 by LG.
Lucid™3 by LG: Setting to Silent
[Interactive Simulation]
A visual guide for turning off the ringer on your Lucid3 by LG.
Lucid™3 by LG: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Lucid3 by LG to Airplane mode.
Touch Screen Settings - Lucid™3 by LG
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Lucid™3 by LG
[Device-Specific Instructions]
If the display on your Lucid 3 doesn't rotate, this shows how to fix it.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
Here's how to delete Gmail messages from your Android smartphone / tablet.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to compose and send a Gmail message.
Reply to a Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to reply to a Gmail message.
Add an Existing Google™ Account - Lucid™3 by LG
[Device-Specific Instructions]
To add an existing Google account to your device, view this info.
Corporate Email (Exchange ActiveSync®) Server Settings - Lucid™3 by LG
[Device-Specific Instructions]
If you need to update the work email password/server settings for your Lucid 3, view this info.
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Here's how to add, edit or remove a signature for your Gmail messages.
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Account Sync Settings - Lucid™3 by LG
[Device-Specific Instructions]
If you're not receiving email and app notifications, view this info on sync settings.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - Lucid™3 by LG
[Device-Specific Instructions]
Here's how to create a new Google account on your Lucid 3 by LG.
Delete Email Messages - Lucid™3 by LG
[Device-Specific Instructions]
Email Account Password and Server Settings - Lucid™3 by LG
[Device-Specific Instructions]
To update the personal email password/server settings for your Lucid 3, view this info.
Lucid™3 by LG: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Lucid3 by LG.
Lucid™3 by LG: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a picture or file, to an email on your Lucid3 by LG.
Lucid™3 by LG: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Lucid3 by LG.
Lucid™3 by LG: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Lucid3 by LG.
Lucid™3 by LG: Sending an Email to a Group
[Interactive Simulation]
Learn how to send email to a group using your Lucid3 by LG.
Lucid™3 by LG: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account so you can keep up with your work wherever you go with your Lucid3 by LG.
Lucid™3 by LG: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Lucid3 by LG.
Lucid™3 by LG: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts using your Lucid3 by LG.
Perform a Gmail™ Sync - Lucid™3 by LG
[Device-Specific Instructions]
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Remove Corporate Email Account (Exchange ActiveSync®) - Lucid™3 by LG
[Device-Specific Instructions]
Removing then re-adding a work email account on your Lucid 3 often fixes email issues.
Remove Gmail™ Account - Lucid™3 by LG
[Device-Specific Instructions]
Removing then re-adding a Gmail account on your Lucid 3 often fixes email issues.
Remove a Personal Email Account - Lucid™3 by LG
[Device-Specific Instructions]
Removing then re-adding an email account on your Lucid3 often fixes email issues.
Reply to an Email Message - Lucid™3 by LG
[Device-Specific Instructions]
Set Up Corporate Email (Exchange ActiveSync®) - Lucid™3 by LG
[Device-Specific Instructions]
To add a work email account on your Lucid 3, view this info.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Lucid™3 by LG
[Device-Specific Instructions]
Here's how to view email messages on your Lucid 3.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to locate your Android device remotely.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Add Layers - Google Maps™
[Device-Specific Instructions]
Turn GPS Location On / Off - Lucid™3 by LG
[Device-Specific Instructions]

Home Screen

Access Notification Panel - Lucid™3 by LG
[Device-Specific Instructions]
Add Folders to Home Screen - Lucid™3 by LG
[Device-Specific Instructions]
Add Widgets to Home Screen - Lucid™3 by LG
[Device-Specific Instructions]
To add a widget (e.g., weather, clock, calendar, etc.) to a Home screen on your device, check out this info.
Lucid™3 by LG: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to organize apps into a folder on a Home screen of your Lucid3 by LG.
Lucid™3 by LG: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on your Lucid3 by LG.
Lucid™3 by LG: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual guide to moving widgets and apps on a Home screen of your Lucid3 by LG.
Lucid™3 by LG: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from a Home screen on your Lucid3 by LG.
Lucid™3 by LG: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Lucid3 by LG.
Mode Change - Lucid™3 by LG
[Device-Specific Instructions]
If your screen looks different, here's info on how to return it to its original setting.
Rename Home Screen Folder - Lucid™3 by LG
[Device-Specific Instructions]
View Home Screen Panels - Lucid™3 by LG
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Turn Mobile Hotspot On / Off - Lucid™3 by LG
[Device-Specific Instructions]
To turn Mobile Hotspot on/off on your LG Lucid 3 or if you can't connect to Wi-Fi, see this.
Mobile Hotspot Settings - Lucid™3 by LG
[Device-Specific Instructions]
To configure Mobile Hotspot settings (e.g., password, allowed devices, etc.), view this info.
Lucid™3 by LG: Setting Up Mobile Hotspot
[Interactive Simulation]
Discover how to activate the mobile hotspot feature of your Lucid3 by LG.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Allow / Block Browser Cookies - Chrome™ Browser - Android® 
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Turn JavaScript On / Off - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
Lucid™3 by LG: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Lucid3 by LG.
Lucid™3 by LG: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your Lucid3 by LG.
Lucid™3 by LG: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of your Lucid3 by LG.
Lucid™3 by LG: Searching by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Lucid3 by LG.
Lucid™3 by LG: Switching Between Web Browser Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Lucid3 by LG.
Turn Data On / Off - Lucid™3 by LG
[Device-Specific Instructions]
Web Browser - Lucid™3 by LG
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Lucid3 by LG.

Lock, Unlock, Password & Security

Manage Screen Lock Settings - Lucid™3 by LG
[Device-Specific Instructions]
Here's how to adjust the screen lock settings for your device.
Unlock Screen - Lucid™3 by LG
[Device-Specific Instructions]
To unlock the screen on your Lucid 3, check out this info.
Change Device Password - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Setting Up Lock Screen Widgets
[Interactive Simulation]
Learn how to set up widgets on the Lock screen for quick access to them on your Lucid3 by LG.
Lucid™3 by LG: Unlocking the Screen
[Interactive Simulation]
An interactive guide for unlocking the screen, which helps keep you from using your Lucid3 by LG while in your pocket or purse.
Set Up Face Recognition - Lucid™3 by LG
[Device-Specific Instructions]
Set Up Screen Lock - Lucid™3 by LG
[Device-Specific Instructions]
Turn Off Screen Lock - Lucid™3 by LG
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Remove SD Card - Lucid™3 by LG
[Device-Specific Instructions]
Insert SD Card - Lucid™3 by LG
[Device-Specific Instructions]
Check Memory - Lucid™3 by LG
[Device-Specific Instructions]
Export Contacts to SD Card - Lucid™3 by LG
[Device-Specific Instructions]
Format SD Card - Lucid™3 by LG
[Device-Specific Instructions]
View this info on memory card formatting options for your Lucid 3.
Lucid™3 by LG: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your Lucid3 by LG.
Lucid™3 by LG: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Lucid3 by LG.

Music

Rename a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
[Device-Specific Instructions]
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to remove a song from a music playlist via the Google Play Music app.
Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Move Music Files to Device - Lucid™3 by LG
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.

Navigating & Multitasking

Lucid™3 by LG: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Learn how to view and clear the Notification Panel of missed calls, new messages and app updates on your Lucid3 by LG.
Lucid™3 by LG: Accessing and Closing Open Apps
[Interactive Simulation]
Learn how to access and close open apps on your Lucid3 by LG.
Lucid™3 by LG: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Lucid3 by LG.
Lucid™3 by LG: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between Home screens on your Lucid3 by LG.
View, Open or Close Recently Used Apps - Lucid™3 by LG
[Device-Specific Instructions]
To view or close recently used apps on your Lucid 3, view this info.

Near Field Communication (NFC)

Lucid™3 by LG: Using Near Field Communication (NFC)
[Interactive Simulation]
A step-by-step guide for using Near Field Communication to wirelessly share content on your Lucid3 by LG.
Tap & Pay - Lucid™3 by LG
[Device-Specific Instructions]
Transfer Data via Android Beam - Lucid™3 by LG
[Device-Specific Instructions]
To wirelessly transfer data from your Lucid 3 to another NFC-capable device, view this info.
Turn Android Beam On / Off - Lucid™3 by LG
[Device-Specific Instructions]
Turn NFC On / Off - Lucid™3 by LG
[Device-Specific Instructions]
Near Field Communication (NFC) allows the transfer of data between devices that are a few centimeters apart, typically back-to-back. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Software Update - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
Here's how to update LG device software using a computer if an Over-the-Air update fails.
Repair Assistant - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
Here's how to repair LG device software using a computer if an Over-the-Air update fails.
Initial Setup - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
Here's how to install the LG Software Upgrade Assistant on your PC or Mac.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
LG Lucid 3 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - Lucid™3 by LG
[Device-Specific Instructions]
If your Lucid 3 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
View Software Version - Lucid™3 by LG
[Device-Specific Instructions]
To view the software version your Lucid 3 by LG is running, check out this info.
Factory Data Reset (Powered On) - Lucid™3 by LG
[Device-Specific Instructions]
If your LG Lucid 3 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Reset All Settings - Lucid™3 by LG
[Device-Specific Instructions]
If your Lucid 3 crashes, resets or runs slow, or apps freeze or reset the device, view this.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Lucid™3 by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - Lucid™3 by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - Lucid™3 by LG
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Lucid™3 by LG: Inserting a Micro SIM Card
[Interactive Simulation]
Learn how to insert a micro SIM card into your Lucid3 by LG.
Lucid™3 by LG: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Lucid3 by LG.
Unblock SIM PIN - Lucid™3 by LG
[Device-Specific Instructions]
If your SIM PIN is blocked, here's info on how to unblock it.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Lucid™3 by LG
[Device-Specific Instructions]
Speakerphone - Lucid™3 by LG
[Device-Specific Instructions]
To utilize the speakerphone functionality on your Lucid 3, view this info.
Vibrate Mode - Lucid™3 by LG
[Device-Specific Instructions]
Volume Controls - Lucid™3 by LG
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Lucid™3 by LG
[Device-Specific Instructions]
Delete Messages - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to send a video with a text message on your Lucid3 by LG.
Lucid™3 by LG: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message using your Lucid3 by LG.
Lucid™3 by LG: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on your Lucid3 by LG.
Lucid™3 by LG: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Lucid3 by LG.
Lucid™3 by LG: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message with your Lucid3 by LG.
Lucid™3 by LG: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group using your Lucid3 by LG.
Lucid™3 by LG: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your Lucid3 by LG.
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Set Default Messaging App - Lucid™3 by LG
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - Lucid™3 by LG
[Device-Specific Instructions]
View Text Messages - Lucid™3 by LG
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Cut, Copy and Paste Text - Lucid™3 by LG
[Device-Specific Instructions]
Capture a Screenshot - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to capture and view a picture of the screen on your Lucid3 by LG.

TV

Wireless Display - Lucid™3 by LG
[Device-Specific Instructions]
DLNA Settings - Lucid™3 by LG
[Device-Specific Instructions]
HDMI Format - Lucid™3 by LG
[Device-Specific Instructions]
Play / Copy Media (DLNA) - Lucid™3 by LG
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - Lucid™3 by LG
[Device-Specific Instructions]
To change the TTY settings on your Lucid 3, check out this info.
Turn Assisted Dialing On / Off - LG Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.

Wallpapers/Theme

Set Wallpaper - Lucid™3 by LG
[Device-Specific Instructions]
Lucid™3 by LG: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the Home screen background on your Lucid3 by LG.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Access Wi-Fi Direct - Lucid™3 by LG
[Device-Specific Instructions]
Add a Wi-Fi Network - Lucid™3 by LG
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Lucid™3 by LG
[Device-Specific Instructions]
To allow your LG Lucid 3 to auto switch between Wi-Fi and mobile data, view this.
Lucid™3 by LG: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Lucid3 by LG to connect to the Internet using a Wi-Fi network.
Network Mode Setting - Lucid™3 by LG
[Device-Specific Instructions]
Remove Wi-Fi Connection - Lucid™3 by LG
[Device-Specific Instructions]
To remove a saved Wi-Fi network from your Lucid 3, view this info.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Lucid™3 by LG
[Device-Specific Instructions]
To turn Wi-Fi on/off view this. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.

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