Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activating Your Nokia Lumia 822 – Existing Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 822
Activating Your Nokia Lumia 822 – New Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 822
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Music Files to Device - Nokia Lumia 822
[Device-Specific Instructions]
Transfer Data via Tap+Send - Nokia Lumia 822
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Lumia 822 Getting Started
[Video]
Watch this video to learn how to set up your Lumia 822.
Length: 3:08
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Nokia Lumia 822 Simulator: Adding Additional Accounts
[Interactive Simulation]
An interactive guide for setting up email and social networking accounts on your phone.
Nokia Lumia 822 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your phone.
Nokia Lumia 822 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power up and shut down your phone.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - Nokia Lumia 822
[Device-Specific Instructions]
Soft Reset - Nokia Lumia 822
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove the Battery - Nokia Lumia 822
[Device-Specific Instructions]
Insert the Battery - Nokia Lumia 822
[Device-Specific Instructions]
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Saver - Nokia Lumia 822
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Nokia Lumia 822
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 - Bluetooth Car Kit
[PDF]
Nokia Lumia 822 Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Nokia Lumia 822 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your phone with a Bluetooth device like a headset, printer or camera.
Nokia Lumia 822 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
A visual guide for sending photos using Bluetooth on your phone.

Calendar

Add a Calendar Event - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Learn how to add events to a calendar in a Room using your phone.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
View Call History - Nokia Lumia 822
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Delete Call History - Nokia Lumia 822
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia 822
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 822
[Device-Specific Instructions]
DTMF - Nokia Lumia 822
[Device-Specific Instructions]
Dial a Number - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Calling by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Nokia Lumia 822 to place a call to a new number.
Nokia Lumia 822 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Nokia Lumia 822 to silent.
Nokia Lumia 822 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia 822 to Airplane mode.
Nokia Lumia 822 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your Nokia Lumia 822 smartphone.
Place a Conference Call - Nokia Lumia 822
[Device-Specific Instructions]
Redial - Nokia Lumia 822
[Device-Specific Instructions]

Camera, Photos & Videos

Camera Settings - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Adding Camera Lenses
[Interactive Simulation]
A visual guide for adding camera lenses to the camera on your phone.
Nokia Lumia 822 Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
Learn how to add photos and videos to a Room using your phone.
Nokia Lumia 822 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing a picture of your phone's screen and viewing it.
Nokia Lumia 822 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your phone.
Nokia Lumia 822 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your phone.
Nokia Lumia 822 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your phone.
Nokia Lumia 822 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos with another person or device using your phone.
Nokia Lumia 822 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your phone.
Nokia Lumia 822 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your phone.
Nokia Lumia 822 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to turn on the flash for the camera of your phone.
Nokia Lumia 822 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos with your phone.
Nokia Lumia 822 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording on your phone.
Send Video to Online Album - Nokia Lumia 822
[Device-Specific Instructions]
View Pictures - Nokia Lumia 822
[Device-Specific Instructions]
View Videos - Nokia Lumia 822
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Delete a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Access Contacts - Nokia Lumia 822
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia 822
[Device-Specific Instructions]
Add a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia 822
[Device-Specific Instructions]
Link a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Assiging a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room as a private sharing space for select contacts using your phone.
Nokia Lumia 822 Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to import contacts to your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Inviting Contacts to a Room
[Interactive Simulation]
Learn how to invite contacts to a Room using your phone.
Nokia Lumia 822 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the Start screen for quick access to it on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing the information of one of your contacts with someone else using your Nokia Lumia 822 smartphone.
Unlink a Contact - Nokia Lumia 822
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia 822
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Data Roaming - Nokia Lumia 822
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device

Date & Time

Date and Time Settings - Nokia Lumia 822
[Device-Specific Instructions]
How do I get the time of day to display when I put my device down?
[Community]
How do I have the time of day displayed on my screen, after I put the phone down?

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Nokia Lumia 822
[Device-Specific Instructions]
Check for Water Damage - Nokia
[Device-Specific Instructions]
View Phone Information - Nokia Lumia 822
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 822
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 822
[Device-Specific Instructions]
Touch Screen Settings - Nokia Lumia 822
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia 822
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia 822
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 822
[Device-Specific Instructions]
Alerts - Nokia Lumia 822
[Device-Specific Instructions]
DTMF - Nokia Lumia 822
[Device-Specific Instructions]
How do I factory reset my phone?
[Community]
How do i do a factory reset on my phone.
How do I get the time of day to display when I put my device down?
[Community]
How do I have the time of day displayed on my screen, after I put the phone down?
How do I turn off the Narrator option?
[Community]
Hello, I engaged the Narrator option on my Nokia Lumina 822, thinking it would help with my hands free device and now my phone is driving me crazy. I want to disengage it. How do I do that? Thank you
How do I turn on the speaker phone for the Lumia 822.?
[Community]
How do I turn on my speaker phone on my Lumia 822?
Nokia Lumia 822 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your phone for actions such as changing alert sounds or turning off GPS services.
Nokia Lumia 822 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your phone by adjusting the screen timeout.
Nokia Lumia 822 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your phone to help protect your private information.
Quiet Hours - Nokia Lumia 822
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Microsoft® Account - Nokia Lumia 822
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 822
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Nokia Lumia 822
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Deleting Emails
[Interactive Simulation]
Learn how to delete an email using your phone.
Nokia Lumia 822 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your phone.
Nokia Lumia 822 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your phone.
Nokia Lumia 822 Simulator: Linking Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your phone at once.
Nokia Lumia 822 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your phone.
Nokia Lumia 822 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your phone.
Nokia Lumia 822 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your phone.
Nokia Lumia 822 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account so you can access your work email on your phone.
Nokia Lumia 822 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account so you can use your existing email account on your phone.
Reply to an Email Message - Nokia Lumia 822
[Device-Specific Instructions]
View Email Messages - Nokia Lumia 822
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia 822
[Device-Specific Instructions]
GPS Location - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Sharing Your Location with a Room
[Interactive Simulation]
Learn how to share your location with a Room using your phone.

Home Screen

Manage Tiles - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing the Start Screen Color
[Interactive Simulation]
Learn how to customize the Start screen color scheme on your phone.
Nokia Lumia 822 Simulator: Creating a Folder
[Interactive Simulation]
Learn how to create a folder on the Start screen to organize apps on your phone.
Nokia Lumia 822 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to customize the Lock screen of your phone by adding apps to it.
Nokia Lumia 822 Simulator: Moving a Tile
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your phone.
Nokia Lumia 822 Simulator: Pinning a Tile
[Interactive Simulation]
Discover how to pin a tile to the Start screen on your phone for the quickest access to it.
Nokia Lumia 822 Simulator: Resizing a Tile
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your phone.
Nokia Lumia 822 Simulator: Unpinning a Tile
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your phone.
Signal Strength - Nokia Lumia 822
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - Nokia Lumia 822
[Device-Specific Instructions]
Mobile HotSpot On/Off - Nokia Lumia 822
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Nokia Lumia 822 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
An interactive guide for activating and deactivating Mobile Hotspot on your phone.

Internet & Web Browser

Browser Cookies On/Off - Nokia Lumia 822
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia 822, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia 822
[Device-Specific Instructions]
Clear Temporary Internet Files - Nokia Lumia 822
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your phone so it's easy to find later.
Nokia Lumia 822 Simulator: Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of closing windows in the web browser of your phone.
Nokia Lumia 822 Simulator: Opening a New Browser Window
[Interactive Simulation]
A visual walkthrough of opening new windows in the web browser of your phone.
Nokia Lumia 822 Simulator: Switching Between Browser Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your phone.
Web Browser - Nokia Lumia 822
[Device-Specific Instructions]
Websites - Nokia Lumia 822
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your phone.

Lock, Unlock, Password & Security

Unlock the Device - Nokia Lumia 822
[Device-Specific Instructions]
Change the Device Password - Nokia Lumia 822
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia Kids Corner
[Video]
This video shows how to set up Kid's Corner.
Length: 1:59
Create a Device Password - Nokia Lumia 822
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Learn how to use the screen lock on your phone.
Password Options - Nokia Lumia 822
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Nokia Lumia 822
[Device-Specific Instructions]
Insert the Memory Card - Nokia Lumia 822
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia 822
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - Nokia Lumia 822
[Device-Specific Instructions]
Play Music Files - Nokia Lumia 822
[Device-Specific Instructions]

Navigating & Multitasking

Getting to Know Your Nokia Lumia 822
[Video]
See how to adjust settings on your Nokia Lumia 822.
Length: 1:51
Nokia Lumia 822 Simulator: Navigating the Phone's Screens
[Interactive Simulation]
Learn how to navigate the screens on your phone.

Near Field Communication (NFC)

Transfer Data via Tap+Send - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Using Near Field Communication
[Interactive Simulation]
A visual guide for using near field communication on your phone.

Operating System & Software

Factory Data Reset (Powered Off) - Nokia Lumia 822
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Nokia Lumia 822
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: Nokia Lumia 822 with Windows Phone
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Nokia Lumia 822 with Windows Phone.
Install System Updates - Nokia Lumia 822
[Device-Specific Instructions]
Check for System Updates - Nokia Lumia 822
[Device-Specific Instructions]
View Software Version - Nokia Lumia 822
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Insert the SIM Card - Nokia Lumia 822
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - Nokia Lumia 822
[Device-Specific Instructions]
Remove the SIM Card - Nokia Lumia 822
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Can I activate a Lumia 822 with a SIM card from a Galaxy S4?
[Community]
My current phone is a galaxy S4, it has a broken LCD and I cannot afford to go without a phone. I plan on buying a refurbished nokia lumia 822 windows phone and using it until my next upgrade, is it possible for me to just switch the SIM card from my broken phone to the nokia lumia and how would I go...
Modify the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your phone.
Nokia Lumia 822 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your phone to add more memory for things like photos, videos, music and documents.
Nokia Lumia 822 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your phone.
Nokia Lumia 822 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your phone to easily transfer content saved on your microSD card to another device.
Why do we keep dropping calls?
[Community]
My mother's cell keeps dropping calls. I have followed all the troubleshooting steps on Verizon website, but nothing helps. I know it's not the area, because my phone never drops calls.

Social Networking

Nokia Lumia 822 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to add your Facebook account on your phone.
Nokia Lumia 822 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Discover how to access your Twitter account on your phone.
Nokia Lumia 822 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your phone.
Nokia Lumia 822 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status using your phone.
Nokia Lumia 822 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet on your phone.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set a Ringtone - Nokia Lumia 822
[Device-Specific Instructions]
Volume Controls - Nokia Lumia 822
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Speakerphone - Nokia Lumia 822
[Device-Specific Instructions]
Sound Enhancer - Nokia Lumia 822
[Device-Specific Instructions]
Alerts - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing Ringtones and Sounds
[Interactive Simulation]
Discover how to change the ringtones and sounds for other alerts on your phone.
Vibrate Mode - Nokia Lumia 822
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Nokia Lumia 822
[Device-Specific Instructions]
View Text Messages - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Learn how to include a video with a text message on your phone.
Nokia Lumia 822 Simulator: Forwarding a Text Message
[Interactive Simulation]
Discover how to forward a text message on your phone.
Nokia Lumia 822 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text on your phone.
Nokia Lumia 822 Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message on your phone.
Nokia Lumia 822 Simulator: Sending a Text Message by Voice
[Interactive Simulation]
Learn how to send a text message using your voice with your phone.
Nokia Lumia 822 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text to a group on your phone.
Send Video Message - Nokia Lumia 822
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Finding More Help
[Interactive Simulation]
An interactive guide for finding more help on your phone.
Nokia Lumia 822 Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make a list for a Room using your phone, like a grocery or party planning list.
Why won't my Nokia Lumia 822 boot up?
[Community]
My mom had ordered a replacement phone because hers had been dropped at a gas station and somehow got ran over. Surprisingly, there was minor scratches to the back, no water damage, but the screen was crushed into many pieces. After filing a claim, we received the replacement phone only 2-3 days later....

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Nokia Lumia 822
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - Nokia Lumia 822
[Device-Specific Instructions]
Wallpaper - Picture - Nokia Lumia 822
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Network Mode Settings - Nokia Lumia 822
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Nokia Lumia 822
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your phone to connect to a Wi-Fi network so you can access the Internet without using data.
Remove Wi-Fi Connection - Nokia Lumia 822
[Device-Specific Instructions]
Wi-Fi On/Off - Nokia Lumia 822
[Device-Specific Instructions]

Still Have Questions?


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