Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
Verizon 5G Home Router 1B
moto z3
Apple Watch Series 4
HP Envy X2
Ford Connected Car
Google Pixel 3 XL
Google Pixel 3
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Lincoln Connected Car
LG V40 ThinQ™
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Apple® iPhone® XR
Samsung Galaxy Tab A (10.5)
GizmoWatch™
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activate New Device - Existing Verizon Customer
[Device-Specific Instructions]
Here's how to activate your new device.
Set Up Device - Microsoft Lumia 735
[Device-Specific Instructions]
Set Up Cortana - Microsoft Lumia 735
[Device-Specific Instructions]
Initial Setup - Xbox - Microsoft Lumia 735
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Move Pictures / Videos to SD Card - Microsoft Lumia 735
[Device-Specific Instructions]
Here's how to transfer your media to your SD card on your Lumia 735.

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Capture a Screenshot - Microsoft Lumia 735
[Device-Specific Instructions]
Speakerphone - Microsoft Lumia 735
[Device-Specific Instructions]
View Signal Strength - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power up and shut down your Microsoft Lumia 735.
Redial - Microsoft Lumia 735
[Device-Specific Instructions]

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Remove Battery - Microsoft Lumia 735
[Device-Specific Instructions]
Here's how to remove the battery on the Lumia 735.
Soft Reset - Microsoft Lumia 735
[Device-Specific Instructions]
Battery Overview - Microsoft Lumia 735
[Device-Specific Instructions]
Battery Saver - Microsoft Lumia 735
[Device-Specific Instructions]
Insert Battery - Microsoft Lumia 735
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Windows® - Bluetooth® Discovery Mode
[Device-Specific Instructions]
Here's how make your Windows device visible to other Bluetooth devices.
Microsoft Lumia 735 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Microsoft Lumia 735 with your Bluetooth device.
Microsoft Lumia 735 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Microsoft Lumia 735.

Calling & Dialing

HD Voice for Windows FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to add a free temporary block to stop unwanted calls and messages.
Delete Call History - Microsoft Lumia 735
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
View Call History - Microsoft Lumia 735
[Device-Specific Instructions]
Call a Number - Microsoft Lumia 735
[Device-Specific Instructions]
DTMF - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Calling by Voice
[Interactive Simulation]
Discover How to Use your voice to place a call with your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtones and sounds for other alerts on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a number not saved in your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for muting your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Microsoft Lumia 735 to Airplane mode.
Microsoft Lumia 735 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a new contact on your Microsoft Lumia 735.
Redial - Microsoft Lumia 735
[Device-Specific Instructions]

Camera, Photos & Videos

Camera Settings Support
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide to set a picture as the Start screen background on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Turning On the Camera Flash
[Interactive Simulation]
Learn how to turn on the flash for the camera of your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Using Camera Lenses
[Interactive Simulation]
A visual guide for adding camera lenses to the camera on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking photos on your Microsoft Lumia 735.
Move Pictures / Videos to SD Card - Microsoft Lumia 735
[Device-Specific Instructions]
Here's how to transfer your media to your SD card on your Lumia 735.
View Pictures - Microsoft Lumia 735
[Device-Specific Instructions]
View Videos - Microsoft Lumia 735
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Add a Contact - Microsoft Lumia 735
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Edit a Contact - Microsoft Lumia 735
[Device-Specific Instructions]
Delete a Contact - Microsoft Lumia 735
[Device-Specific Instructions]
Link a Contact - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group of contacts on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Importing Contacts
[Interactive Simulation]
A visual guide on how to add contacts from an account to your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the Start screen on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Microsoft Lumia 735.
Unlink a Contact - Microsoft Lumia 735
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Data Roaming - Microsoft Lumia 735
[Device-Specific Instructions]
View Data Usage - Microsoft Lumia 735
[Device-Specific Instructions]
Data Sense is used to monitor and view data usage and set data limits, notifications and restrictions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Microsoft Lumia 735 Simulator: Pinning Data Sense to the Start Screen
[Interactive Simulation]
A visual guide for pinning Data Sense to the Start Screen for quick access to it and viewing data usage alerts on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Setting Data Limits
[Interactive Simulation]
Learn how to set data limits with Data Sense to keep you from going over your data usage allowance.
Turn Data On / Off - Microsoft Lumia 735
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View SIM Card Number - Microsoft Lumia 735
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Here's how to help determine if your device has damage.
View Software Version - Microsoft Lumia 735
[Device-Specific Instructions]
View MAC Address - Microsoft Lumia 735
[Device-Specific Instructions]
View Phone Info - Microsoft Lumia 735
[Device-Specific Instructions]
View Phone Number - Microsoft Lumia 735
[Device-Specific Instructions]

Device Settings

Windows® 10 - Turn Screen Rotation On / Off
[Device-Specific Instructions]
If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.
Configure Company Name ID
[Device-Specific Instructions]
Adjust Screen Time Out - Microsoft Lumia 735
[Device-Specific Instructions]
Quiet Hours - Microsoft® Lumia 735
[Device-Specific Instructions]
Set Limits and Restrictions - Data Sense - Microsoft Lumia 735
[Device-Specific Instructions]
Data Sense is used to monitor data usage and set data limits, notifications and restrictions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Vibrate Mode - Microsoft Lumia 735
[Device-Specific Instructions]
Adjust Brightness - Microsoft Lumia 735
[Device-Specific Instructions]
Airplane Mode - Microsoft Lumia 735
[Device-Specific Instructions]
DTMF - Microsoft Lumia 735
[Device-Specific Instructions]
Date and Time Settings - Microsoft Lumia 735
[Device-Specific Instructions]
Display Theme Settings - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access settings on your Microsoft Lumia 735 for actions such as changing alert sounds or turning off GPS services.
Microsoft Lumia 735 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Microsoft Lumia 735 by adjusting the screen timeout.
Turn Data On / Off - Microsoft Lumia 735
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Linking Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Microsoft Lumia 735 at once.
Microsoft Lumia 735 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account so you can access your work email on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover How to Use your existing email by setting up a personal email account on your Microsoft Lumia 735.
Remove Corporate Email Account (Exchange ActiveSync) - Microsoft Lumia 735
[Device-Specific Instructions]
Removing then re-adding a work email account on your Lumia 735 often fixes email issues.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Microsoft Lumia 735
[Device-Specific Instructions]

Factory Reset Protection

Reset Protection - Check Status - Website
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Find My Phone Settings - Windows® Phone
[Device-Specific Instructions]
Locate My Device - Find My Phone - Website - Windows® Phone
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Erase Device - Find My Phone Website - Windows® Phone
[Device-Specific Instructions]
Here's how to remotely erase your Windows phone via the Find My Phone website.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (HERE Maps) - Microsoft Lumia 735
[Device-Specific Instructions]

Home Screen

Touch Screen Settings - Microsoft Lumia 735
[Device-Specific Instructions]
Manage Tiles - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Creating a Folder on the Start Screen
[Interactive Simulation]
An interactive guide on how to help organize your apps by adding a folder to the Start screen of your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help with using your Microsoft Lumia 735 through videos and tutorials.
Microsoft Lumia 735 Simulator: Moving a Tile on the Start Screen
[Interactive Simulation]
An interactive guide on how to move a tile on the Start screen of your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Pinning a Tile to the Start Screen
[Interactive Simulation]
Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Resizing a Tile on the Start Screen
[Interactive Simulation]
Learn how to resize a tile on the Start screen of your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Unpinning a Tile from the Start Screen
[Interactive Simulation]
Learn how to unpin a tile from the Start screen of your Microsoft Lumia 735.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Microsoft Lumia 735 Simulator: Setting Up Internet Sharing
[Interactive Simulation]
An interactive guide for sharing your data connection with other devices by setting up your Microsoft Lumia 735 as a Mobile Hotspot.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Access Websites - Microsoft Lumia 735
[Device-Specific Instructions]
Add a Browser Bookmark - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Adding a Website to Favorites
[Interactive Simulation]
Learn how to add a website to favorites on your Microsoft Lumia 735 so it's easy to find later.
Microsoft Lumia 735 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Using Web Browser Windows
[Interactive Simulation]
Learn how to bookmark a website on your Microsoft Lumia 735 so it's easy to find later.
Web Browser - Microsoft Lumia 735
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Microsoft Lumia 735.

Lock, Unlock, Password & Security

Unlock Screen - Microsoft Lumia 735
[Device-Specific Instructions]
To unlock the screen on your Microsoft Lumia 735, check out this info.
Change Device Password - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Microsoft Lumia 735 to help protect your private information.
Microsoft Lumia 735 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn How to Use the screen lock on your Microsoft Lumia 735.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Remove SD Card - Microsoft Lumia 735
[Device-Specific Instructions]
Format SD Card - Microsoft Lumia 735
[Device-Specific Instructions]
Check Memory - Microsoft Lumia 735
[Device-Specific Instructions]
Insert SD Card - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card into your Microsoft Lumia 735 to add more memory for things like photos, videos, music and documents.
Microsoft Lumia 735 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Microsoft Lumia 735 to easily transfer content saved on your microSD card to another device.

Music

Play Music Files - Microsoft Lumia 735
[Device-Specific Instructions]
Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.

Navigating & Multitasking

Microsoft Lumia 735 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
Learn how to swipe between the screens on your Microsoft Lumia 735.

Near Field Communication (NFC)

Turn NFC On / Off - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to activate and deactivate the Internet sharing feature of your Microsoft Lumia 735.

Operating System & Software

Windows 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Factory Data Reset (Powered Off) - Microsoft Lumia 735
[Device-Specific Instructions]
If your Lumia 735 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Microsoft Lumia 735 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered On) - Microsoft Lumia 735
[Device-Specific Instructions]
If your Lumia 735 has a blank or frozen screen or calling, app, audio and syncing issues, view this.
View Software Version - Microsoft Lumia 735
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Microsoft Lumia 735
[Device-Specific Instructions]
Insert SIM Card - Microsoft Lumia 735
[Device-Specific Instructions]
View SIM Card Number - Microsoft Lumia 735
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Microsoft Lumia 735 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Microsoft Lumia 735.
Modify SIM PIN - Microsoft Lumia 735
[Device-Specific Instructions]
Turn SIM PIN On / Off - Microsoft Lumia 735
[Device-Specific Instructions]
Unblock SIM PIN - Microsoft Lumia 735
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Microsoft Lumia 735 to help protect your account.
Microsoft Lumia 735 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Lumia 735.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set a Ringtone - Microsoft Lumia 735
[Device-Specific Instructions]
Assign a Ringtone - Microsoft Lumia 735
[Device-Specific Instructions]
Save a Ringtone - Microsoft Lumia 735
[Device-Specific Instructions]
Volume Controls - Microsoft Lumia 735
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon Website
[Device-Specific Instructions]
Here's how to send a text message from your computer via the My Verizon website
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
View Text Messages - Microsoft Lumia 735
[Device-Specific Instructions]
Delete Messages - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sending a Text Message
[Interactive Simulation]
Discover how to send a text message using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sending a Text Message by Voice
[Interactive Simulation]
An interactive how-to guide for sending a message by voice using your Microsoft Lumia 735.
Microsoft Lumia 735 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Microsoft Lumia 735.
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Send Video Message - Microsoft Lumia 735
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

TTY Settings - Microsoft Lumia 735
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Windows® Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.
Turn Narrator On / Off - Windows® Phone
[Device-Specific Instructions]

Wallpapers/Theme

Microsoft Lumia 735 Simulator: Customizing the Lock Screen
[Interactive Simulation]
An interactive guide on how to customize the Lock screen of your Microsoft Lumia 735 by adding apps to it.
Microsoft Lumia 735 Simulator: Customizing the Start Screen Theme
[Interactive Simulation]
Learn how to customize the Start screen theme on your Microsoft Lumia 735.
Set Wallpaper - Microsoft Lumia 735
[Device-Specific Instructions]

Wi-Fi & Network

HD Voice for Windows FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Network Mode Settings - Microsoft Lumia 735
[Device-Specific Instructions]
Add a Wi-Fi Network - Microsoft Lumia 735
[Device-Specific Instructions]
Microsoft Lumia 735 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect to a Wi-Fi network so you can access the Internet without using data on your Microsoft Lumia 735.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Microsoft Lumia 735
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true