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Moto X™ (2nd Gen.) - Support Overview

Find device-specific support and online tools for your Moto X (2nd Gen.).

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - The new Moto X™

Here's how to quickly set up your Moto X.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Pictures / Videos from Device - The new Moto X™

Here's how to transfer picture or video files from your The new Moto X to a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - The new Moto X™

Here's how to improve the battery life on the new Moto X.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - The new Moto X™

Here's how to save battery power on your new Moto X.

Soft Reset (Frozen / Unresponsive Screen) - The new Moto X™

Here's how to reset your Moto X if it's unresponsive, frozen or won't power on or off.

Soft Reset - The new Moto X™

Here's how to restart your new Moto X if it crashes and resets, freezes or runs slow.

Turn Automatic App Restore On / Off - The new Moto X™

Here's info on backing up and restoring app data on your Moto X.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

View Battery Info - The new Moto X™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your new Moto X.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - The new Moto X™

Here's how to send a contact on your new Moto X via Bluetooth.

Turn Bluetooth On / Off - The new Moto X

Here's how to turn Bluetooth for your Moto X on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - The new Moto X

Here's how to add or remove a speed dial number on your new Moto X.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Moto X™

Here's how to send unwanted calls directly to voicemail for your Moto X.

Call History - The new Moto X™

Here's how to view or clear the call history from your Moto X.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - The new Moto X™

Here's how to place a call from your Moto X.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - The new Moto X™

If you're calling into an automated system from your Moto X and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - The new Moto X™

Here's how to place a conference call from your new Moto X.

Redial - The new Moto X™

"Here's how to manually redial a number called from your new Moto X.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - The new Moto X™

To turn Verizon network services on/off or if they aren't functioning on your Moto X, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - The new Moto X™

Here's how to transfer picture or video files from your The new Moto X to a computer.

Record and Share a Video - The new Moto X™

Here's how to record and send a video using your New Moto X.

Share Picture from Gallery - The new Moto X™

Here's how to share a saved picture from your new Moto X.

Share Video from Gallery - The new Moto X™

Here's how to share a saved video from your new Moto X.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - The new Moto X™

Here's how to take and share a picture from your new Moto X.

View Pictures / Videos - The new Moto X™

Here's how to view pictures and/or videos on your Moto X.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - The new Moto X™

Here's how to add a contact to your new Moto X.

Block / Unblock Numbers - The new Moto X™

Here's how to send unwanted calls directly to voicemail for your new Moto X.

Caller ID Image - The new Moto X™

Here's how to set or change the image for a saved contact on your Moto X.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - The new Moto X™

Here's how to configure how your contacts display on your Moto X.

Create a New Google™ Account - The new Moto X™

Here's how to create a new Google (Gmail) account for your Moto X.

Delete a Contact - The new Moto X™

Here's how to remove a contact from your Moto X.

Edit a Contact - The new Moto X™

Here's how to edit a contact on your new Moto X.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - The new Moto X™

Here's how to link or unlink duplicate contacts in your Moto X.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - The new Moto X™

Here's how to turn data roaming for your The new Moto X on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Manage Data Usage - The new Moto X™

Here's how to change the data usage cycle and set data warnings and / or limits on your new Moto X.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - The new Moto X™

Here's how to turn mobile data for your Moto X on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - The new Moto X™

Here's how to view / restrict the amount of data an app on your Moto X uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - The new Moto X™

If your new Moto X shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - The new Moto X™

Here's how to view the device ID (IMEI) for your new Moto X.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - The new Moto X™

Here's how to view the Wi-Fi MAC address for your new Moto X.

View Software Version - The new Moto X™

Here's how to view the software version your Moto X is running.

Device Settings

Adjust Display / Brightness Settings - The new Moto X

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your new Moto X.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - The new Moto X™

Here's how to change notification sounds for incoming calls or messages on your Moto X.

Manage DTMF Tones - The new Moto X™

If you're calling into an automated system from your Moto X and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - The new Moto X™

If your Moto X isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Network Mode Settings - The new Moto X™

View this info on network mode settings if you're having issues with voice / data services on your The new Moto X.

Set Up Printing - The new Moto X™

Here's how to set up and add a printer to your new Moto X.

Tap & Pay - The new Moto X™

Here's how to use the 'Tap & pay' service with your Moto X.

Turn Airplane Mode On / Off - The new Moto X™

To turn Verizon network services on/off or if they aren't functioning on your Moto X, view this info.

Turn Screen Rotation On / Off - The new Moto X™

Here's how to check settings if the display on your Moto X doesn't rotate or flip.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - The new Moto X™

Here's how to add a personal email account to your new Moto X.

Adjust Account Sync Settings - The new Moto X™

Here's how to view sync settings on your Moto X if you're not receiving email and app notifications.

Compose and Send Email Message - The new Moto X™

Here's how to create and send an email message from your Moto X.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Moto X™

Here's how to create a new Google account on your Moto X.

Delete Email Messages - The new Moto X™

Here's how to delete email messages from your new Moto X.

Email Account Common Settings - The new Moto X™

Here's info on common personal email settings (e.g., account name, etc.) for your Moto X.

Email Account Data Usage Settings - The new Moto X™

Here's how to modify data usage options for a personal email account on your Moto X.

Email Account Notification Settings - The new Moto X™

Here's how to manage notifications for a personal email account on your Moto X.

Email Account Password and Server Settings - The new Moto X™

Here's how to update personal email password and server settings for your your Moto X.

Email Account Signature Settings - The new Moto X™

To enter or edit the personal email signature on your new Moto X, view this info.

Email Account Sync Frequency Settings - The new Moto X™

Here's how to adjust the personal email sync frequency settings on your Moto X.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - The new Moto X™

Here's info on updating work email settings for your Moto X.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove a Personal Email Account - The new Moto X™

Here's how to delete a personal email account from your Moto X.

Reply to an Email Message - The new Moto X™

Here's how to reply to an email message from your Moto X.

Set Up Corporate Email (Exchange ActiveSync®) - The new Moto X™

Here's how to add a work email account to your Moto X.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - The new Moto X™

Here's how to view email messages on your new Moto X.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - The new Moto X™

Here's how to turn GPS location for your Moto X on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Add an Existing Google™ Account - The new Moto X™

Here's how to add an existing Google (Gmail) account to your Moto X.

Home Screen

Add Folders to Home Screen - The new Moto X™

Here's how to add folders to a Home screen on your Moto X.

Add Shortcuts to Home Screen - The new Moto X™

Here's how to add a shortcut to a Home screen on your new Moto X.

Add Widgets to Home Screen - The new Moto X™

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Moto X.

Capture a Screenshot - The new Moto X™

Here's how to capture a screenshot on your new Moto X.

Remove Items from Home Screen - The new Moto X™

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your new Moto X.

Rename Home Screen Folder - The new Moto X™

Here's how to rename a Home screen folder on your Moto X.

View / Manage Home Screen Panels - The new Moto X™

Here's how to view, add and remove Home screen panels on your Moto X.

View Signal Strength - The new Moto X™

Here's how to view signal strength on the new Moto X.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - The new Moto X™

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your The new Moto X.

Manage Mobile / Wi-Fi Hotspot Settings - The new Moto X™

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network SSID, etc.) on your new Moto X.

Mobile Hotspot - The new Moto X™

Here's how to turn Mobile Hotspot for your The new Moto X on or off.

Tethered Modem Connection - The new Moto X™

Here's how to use your Moto X as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - The new Moto X™

Here's how to turn Mobile Hotspot for your Moto X on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - The new Moto X™

Here's how to add a virtual private network (VPN) to your new Moto X

Capture a Screenshot - The new Moto X™

Here's how to capture a screenshot on your new Moto X.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Wi-Fi Connection - The new Moto X™

To remove a saved Wi-Fi network from your Moto X, view this info.

Turn Data On / Off - The new Moto X™

Here's how to turn mobile data for your Moto X on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - The new Moto X™

Here's how to change the language used on your new Moto X.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - The new Moto X™

Here's how to configure the screen lock settings for your Moto X.

Modify SIM PIN - The new Moto X™

Here's how to change the SIM card lock code on your Moto X.

Set Up Face Recognition - The new Moto X™

Here's how to set up facial recognition to unlock your new Moto X.

Set Up Screen Lock - The new Moto X™

Here's how to set up a screen lock (PIN, password, pattern, etc.) for your new Moto X.

Turn Off Screen Lock - The new Moto X™

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Moto X.

Turn SIM PIN On / Off - Moto X™

Here's how to turn the SIM PIN on or off for your Moto X.

Turn SIM PIN On / Off - The new Moto X™

Here's how to turn the SIM PIN lock code for your new Moto X on or off.

Unlock Screen - The new Moto X™

Here's how to unlock the screen on the new Moto X.

Memory/Storage

Check Device Storage - The new Moto X™

Here's how to check available space if your Moto X runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Near Field Communication (NFC)

Tap & Pay - The new Moto X™

Here's how to use the 'Tap & pay' service with your Moto X.

Transfer Data via Android Beam - The new Moto X™

Here's how to wirelessly transfer data from your Moto X to another NFC-capable device.

Turn Android Beam On / Off - The new Moto X™

Here's how to enable Android Beam and transfer files from your Moto X to other NFC-capable devices.

Turn NFC On / Off - The new Moto X™

Here's how to turn NFC on or off so compatible apps can transfer files from your Moto X.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Install Device Software Update - The new Moto X™

Here's how to check for and install software updates on your Moto X.

Moto X by Motorola (2nd Gen.) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

View Software Version - The new Moto X™

Here's how to view the software version your Moto X is running.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Modify SIM PIN - The new Moto X™

Here's how to change the SIM card lock code on your Moto X.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Moto X™

Here's how to turn the SIM PIN on or off for your Moto X.

Turn SIM PIN On / Off - The new Moto X™

Here's how to turn the SIM PIN lock code for your new Moto X on or off.

View SIM Card Number - The new Moto X™

Here's how to view the SIM card number associated with your Moto X.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Alerts / Notifications - The new Moto X™

Here's how to change notification sounds for incoming calls or messages on your Moto X.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Use Speakerphone - The new Moto X™

Here's how to utilize the speakerphone functionality on your Moto X.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - The new Moto X™

Here's how to share your screen with another display (TV, game console, etc.) using your new Moto X.

Text & Multimedia Messaging

Auto Receive Messages - The new Moto X™

If your Moto X is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - The new Moto X™

Here's how to create and send a text message on your new Moto X.

Cut, Copy and Paste Text - The new Moto X™

Here's how to cut, copy and paste text on your Moto X.

Delete Messages - The new Moto X™

Here's how to delete text messages from your Moto X via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - The new Moto X™

Here's how to set the default messaging app on your Moto X.

Share Picture from Gallery - Moto X™

Here's how to share a saved picture from your Moto X.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - The new Moto X™

Here's how to receive delivery confirmation for messages sent from your Moto X via the Messaging app.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - The new Moto X™

Here's how to view text messages via the Messaging app on your new Moto X.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - The new Moto X™

Here's how to capture a screenshot on your new Moto X.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - The new Moto X™

To change the TTY settings on your new Moto X, check out this info.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Volume Issues

Vibrate Mode - The new Moto X™

Here's how to turn vibrate mode for your new Moto X on or off.

Wallpapers/Theme

Set Wallpaper - The new Moto X™

Here's how to set the Home screen image on your Moto X.

Wi-Fi & Network

Access Wi-Fi Direct - The new Moto X™

Here's how to use Wi-Fi Direct so you can easily connect your Moto X with other Wi-Fi capable devices.

Add a Virtual Private Network - The new Moto X™

Here's how to add a virtual private network (VPN) to your new Moto X

Add a Wi-Fi Network - The new Moto X™

Here's how to add an available Wi-Fi network to your Moto X.

Auto Switch Between Wi-Fi & Mobile Data Networks - The new Moto X™

Here's how to allow your Moto X to auto-switch between Wi-Fi and mobile data.

Manually Add a Wi-Fi Network - The new Moto X™

Here's how to add a Wi-Fi network if the one you want doesn't display on your Moto X.

Remove Wi-Fi Connection - The new Moto X™

To remove a saved Wi-Fi network from your Moto X, view this info.

Turn Wi-Fi On / Off - The new Moto X™

Here's how to turn Wi-Fi for your Moto X on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View MAC Address - The new Moto X™

Here's how to view the Wi-Fi MAC address for your new Moto X.

View Signal Strength - The new Moto X™

Here's how to view signal strength on the new Moto X.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.