Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple Watch® Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
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Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Galaxy J7 / J7 V
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Pixel™, Phone by Google
Samsung Galaxy Note® 4
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Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
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Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Motorola moto e4
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad mini™ with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
Apple® iPad Air® 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad Air®
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
Apple® iPad mini® 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad mini™
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
Apple® iPad mini™ 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
Verizon Wireless UM175 USB Modem
LG enV®2
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Using My Verizon to Activate a Phone or Bring your own device
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Can a Moto X ordered through the moto maker be used with my old phone number from sprint?
[Community]
Planning on ordering a Moto X 2nd gen from the Moto Maker in the next week or so. Will I be able to activate it to use my current phone number that is with sprint?
Can an unlocked Motorola Moto X Pure Edition be used with Verizon?
[Community]
Can an unlocked Motorola Moto X Pure Edition be used with Verizon?
Will my current device continue to work while I wait for the new one I purchased?
[Community]
My contract is expiring soon and i was planning on getting the next generation of moto x (rumors call it the x+1) i am just curious if i buy it on contract will my current phone not be able to recieve data, calls, or texts or will i activate the device when i recieve it. I spoke to motorola and they told...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.
Moto X™ (2nd Generation) Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power your Moto X (2nd Generation) on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - The new Moto X™
[Device-Specific Instructions]
Auto Restore - The new Moto X™
[Device-Specific Instructions]
Battery Overview - The new Moto X™
[Device-Specific Instructions]
Extend Battery Life - The new Moto X™
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Moto X™ (2nd Generation) Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Moto X (2nd Generation) with a Bluetooth device.
Moto X™ (2nd Generation) Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
A how-to guide for using Bluetooth to send photos to other deivces with your Moto X (2nd Generation).

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Auto Reject or Ignore Call - Moto X
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Speed Dial - The new Moto X™
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - The new Moto X™
[Device-Specific Instructions]
Airplane Mode - The new Moto X™
[Device-Specific Instructions]
Place a Conference Call - The new Moto X™
[Device-Specific Instructions]
Call History - The new Moto X™
[Device-Specific Instructions]
Call a Number - The new Moto X™
[Device-Specific Instructions]
DTMF - The new Moto X™
[Device-Specific Instructions]
Does the Moto X have video chat capability?
[Community]
JRN1 asked Verizon Wireless: Q: Does the Moto X have video chat capability? A: Yes, the Moto X has Face-to-Face video chat.
Is my device dialing people randomly?
[Community]
I have been contacted by four different people claiming that my phone had called them, but when I check my call log I don't see any outgoing calls listed to their numbers. And on top of that, all four people have 419-366 numbers, the same as mine. They aren't asking for anything, so if it's a scam it's...
Moto X (2nd Generation) Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Returning to a Call
[Interactive Simulation]
A visual guide return to a call from browsing the web or doing other things while on a call with your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Moto X (2nd Generation) to silent.
Moto X (2nd Generation) Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Moto X (2nd Generation) to Airplane mode.
Moto X (2nd Generation) Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your Moto X (2nd Generation).
Redial - The new Moto X™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
View Pictures / Videos - The new Moto X™
[Device-Specific Instructions]
Record and Share a Video - The new Moto X™
[Device-Specific Instructions]
Share Video from Gallery - The new Moto X™
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I send images on my device via e-mail?
[Community]
I received two images by text message.  I can save them but can't find them in the gallery.  I don't see a way to email them and that's what I really want to do..  Please help.  Thanks
How do I transfer photos from Gmail to a Moto X?
[Community]
Can someone tell me how to move a photo from Gmail to my moto x 2nd gen gallery?
Moto X™ (2nd Generation) Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide for adjusting the the video resolution for easy sharing using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a picture of your phone's screen and view it on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera for video recording with your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures in messages, through social networks and more using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A how-to guide for taking a picture while recording a video on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Moto
[Interactive Simulation]
An interactive guide to using Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for taking pictures using your Moto X (2nd Generation).
Take and Share a Picture - The new Moto X™
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - The new Moto X
[Device-Specific Instructions]
Caller ID Image - The new Moto X™
[Device-Specific Instructions]
Contact Display Options - The new Moto X™
[Device-Specific Instructions]
Delete a Contact - The new Moto X
[Device-Specific Instructions]
Edit a Contact - The new Moto X™
[Device-Specific Instructions]
Link / Unlink Contacts - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your Favorites list on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to create a group of contacts and add contacts to a group for easy messaging to all members at once on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your Moto X (2nd Generation).

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - The new Moto X™
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - The new Moto X™
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Turn Data On / Off - The new Moto X™
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - The new Moto X™
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Software Version - The new Moto X™
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View MAC Address - The new Moto X™
[Device-Specific Instructions]
View Phone Info - The new Moto X™
[Device-Specific Instructions]

Device Settings

Set Up Printing - The new Moto X™
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Tap & Pay - The new Moto X™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Brightness Settings - The new Moto X
[Device-Specific Instructions]
Network Mode Settings - The new Moto X™
[Device-Specific Instructions]
Airplane Mode - The new Moto X™
[Device-Specific Instructions]
Touch Screen Settings - The new Moto X™
[Device-Specific Instructions]
Adjust Font Settings - The new Moto X™
[Device-Specific Instructions]
Can you move apps to the SD card on the Moto X?
[Community]
dec12 asked Verizon Wireless: Q: Can you move apps to the SD card on the Moto X? A: The Moto X does not support expandable memory. You can use Verizon Cloud for most media to free up some of the 16GB onboard memory for apps.
DTMF - The new Moto X™
[Device-Specific Instructions]
How do I add my name back to the power on greeting?
[Community]
When I bought my  Motorola X and designed it through Motorola I went through everything they asked me. But when they asked me what greetings I wanted on my Motorola x I put my name on it.But all a sudden I got a software update for my cellphone and it wiped on my name on the greeting when I power...
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Is the Motorola Moto X unlocked?
[Community]
Is this an unlocked phone
Manage Interruptions - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Accessing Quick Settings
[Interactive Simulation]
Discover how to acess the Quick Settings on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Moto X (2nd Generation) by adjusting the screen timeout.
Moto X (2nd Generation) Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Moto X (2nd Generation).
Restriction Settings - The new Moto X™
[Device-Specific Instructions]
What is the best way to sync an Outlook calendar and contacts with a Moto X?
[Community]
I am willing to buy syncing software if it works.  From what I have seen it appears I need software that syncs to Google and then it will be on my phone.  Is this correct?  Or is there a better way?
Where are the volume controls on my Moto X?
[Community]
Since the upgrade,I cannot change from ringing outloud to vibrate.The top button only wants to act as a shutoff.
Why did my recovery boot up fail?
[Community]
My Moto X phone (X1060) stopped booting up last week. I've tried everything I can find and think of to get it to boot up or recover or factory reset, including:I fully discharged it then fully recharged it and still not able to boot up or recover or factory resetNormal power-up takes me to the point of...
Why do I sometimes hear static electricity from my device?
[Community]
Increasingly my phone is generating static when I touch it as well as generating static interference in the speaker. This is a Moto X 2014. I have the most recent OS installed. This doesn't happen all of the time, but often enough that it's very annoying and concerning.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Create a New Google™ Account - Moto X™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Account Sync Settings - The new Moto X™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a photo or document, to an email on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Moto X (2nd Generation) so you can keep up with work wherever you go.
Moto X (2nd Generation) Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Switching Between Email Accounts
[Interactive Simulation]
An interactive guide for accessing multiple email accounts on your Moto X (2nd Generation).
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - The new Moto X™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate and lock your device, view this info.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Add Home Screen Panels - The new Moto X™
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
View Signal Strength - The new Moto X™
[Device-Specific Instructions]
Touch Screen Settings - The new Moto X™
[Device-Specific Instructions]
Can I make screen less touch sensitive on my device?
[Community]
My Moto X screen is super responsive, sometimes too much so.  When I am swiping past an icon or a link, it sometimes selects the app even though I am just trying to get somewhere else.  How do I decrease the screen sensitivity so that it requires a more definitive touch to make a selection?...
How do I install widgets on my homescreen?
[Community]
I can't seem to install widgets on my homescreen, Moto XT 1096 (2nd gen). Long press on homescreen, tap widgets, but the downloaded widget has gone into Apps rather than Widgets so I can't get it to work as a widget. There is no Widget tab in the App tray as on my old droid. How to fix?
Moto X (2nd Generation) Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to add a folder for organizing apps on the Home screen of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen for quick access to them on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add and delete Home screens on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on a Home screen of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from a Home screen on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Moto X (2nd Generation).
View Home Screen Panels - The new Moto X
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot Settings - The new Moto X™
[Device-Specific Instructions]
Mobile Hotspot - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Moto X (2nd Generation).

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
Remove Wi-Fi Connection - The new Moto X™
[Device-Specific Instructions]
Web Browser - The new Moto X
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website so you can easily find it again on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Moto X (2nd Generation).
Turn Data On / Off - The new Moto X™
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - The new Moto X™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Modify SIM PIN - The new Moto X™
[Device-Specific Instructions]
Turn Off Screen Lock - The new Moto X™
[Device-Specific Instructions]
Turn SIM PIN On / Off - Moto X
[Device-Specific Instructions]
Change Device Password - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your Moto X (2nd Generation).
Set Up Face Recognition - The new Moto X™
[Device-Specific Instructions]
Set Up Screen Lock - The new Moto X™
[Device-Specific Instructions]
Turn SIM PIN On / Off - The new Moto X™
[Device-Specific Instructions]
Unblock SIM PIN - The new Moto X™
[Device-Specific Instructions]
Unlock the Device - The new Moto X™
[Device-Specific Instructions]

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - Android®
[Device-Specific Instructions]
Check Memory - The new Moto X™
[Device-Specific Instructions]

Navigating & Multitasking

Add Home Screen Panels - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Accessing the Notification Panel
[Interactive Simulation]
Discover how to access the Notification Panel of your Moto X (2nd Generation).

Near Field Communication (NFC)

Tap & Pay - The new Moto X™
[Device-Specific Instructions]
Turn NFC On / Off - The new Moto X™
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
A how-to guide for using NFC and Android Beam to share content wirelessly with your Moto X (2nd Generation).

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Moto X by Motorola (2nd Gen.) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
View Software Version - The new Moto X™
[Device-Specific Instructions]
I keep getting a popup for "New version: 23.16.3.en.US." What is this?
[Community]
My Moto X 2nd Gen has a pop up asking me to install a system update "New version: 23.16.3.en.US" I cannot find any verification on the Verizon website that this comes from Verizon. Is this legit? My phone has never asked me to install a system update before this and I have had it for about a year.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify SIM PIN - The new Moto X™
[Device-Specific Instructions]
Turn SIM PIN On / Off - Moto X
[Device-Specific Instructions]
View SIM Card Number - The new Moto X™
[Device-Specific Instructions]
Can I use my Moto X in Europe?
[Community]
How can I use my Motox2 in Europe?
Is the Moto X unlocked for international use?
[Community]
I'm studying in the UK this semester and I want to trade in my iPhone 4 (unlockable) for the Moto X. I would then call and have it unlocked, and then suspend my service and just put a SIM card in it (probably Tesco) when I get to the UK. I should be able to do this, right? I keep running into problems...
Moto X™ (2nd Generation) Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to insert a nano SIM card into your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your Moto X (2nd Generation).
Turn SIM PIN On / Off - The new Moto X™
[Device-Specific Instructions]
Unblock SIM PIN - The new Moto X™
[Device-Specific Instructions]

Social Networking

Moto X™ (2nd Generation) Simulator: Adding a Facebook® Account
[Interactive Simulation]
An interactive guide to adding a Facebook account on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Adding a Twitter® Account
[Interactive Simulation]
An interactive guide for adding a Twitter account on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Logging Out of Facebook®
[Interactive Simulation]
An interactive guide for how to log out of Facebook on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
An interactive guide to posting a Facebook status using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet on Twitter® using your Moto X (2nd Generation).

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
How do I turn off all sound?
[Community]
Two items I had on my Droid Boinic that I can't find on my Moto X.  The first is the ability to turn all sound on or off with a slide switch.  How do I turn off all sound with my Moto X?  The second is the ability to select all the items in my email trash folder and delete them without...
Speakerphone - The new Moto X™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Share Picture from Gallery - Moto X
[Device-Specific Instructions]
Cut, Copy and Paste Text - The new Moto X™
[Device-Specific Instructions]
Auto Receive Messages - The new Moto X™
[Device-Specific Instructions]
Delete Messages - The new Moto X
[Device-Specific Instructions]
How do I install Verizon Messages on my Moto X?
[Community]
I have iPhone 6 as my Verizon phone. I installed the Message+ app on it and also on iPad Air2 and I can read text messages on both. However, when I installed android app on Moto X Pure the subscribe screen for linking to primary number does not come up at installation. I go back to settings menu and try...
How do I reply to sender in a group message?
[Community]
Does anyone know how to make it so you reply to sender only in a group text?
Moto X™ (2nd Generation) Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your Moto X (2nd Generation).
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - The new Moto X™
[Device-Specific Instructions]
View Text Messages - The new Moto X™
[Device-Specific Instructions]
Why don't I receive texts when I am in Europe?
[Community]
I get text msgs from regular contacts but I never received "verification" texts from either Hangouts or Microsoft when they required codes.  My phone is a VZ Moto X Pure and I also have Msg+ installed on it and my Nexus7 tablet. I use Msg+ exclusively in the US and don't remember having this issue,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Changing Moto Settings
[Interactive Simulation]
A step-by-step guide to change Moto Settings in Moto on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help, like videos and tutorials, on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting Up Moto Actions
[Interactive Simulation]
Discover how to set up Moto Actions in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting Up Moto Assist
[Interactive Simulation]
Discover how to set up Moto Assist in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting a Calendar Alarm Using Moto
[Interactive Simulation]
A step-by-step guide to setting a calendar alarm in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Moto Display
[Interactive Simulation]
An interactive guide to using Moto Display on your Moto X (2nd Generation).
Why does my Moto X get so hot?
[Community]
I'll try this again. My moto x heats up if I charge it and listen to the TuneIn app. Also if I play games for about 10 minutes. I've disabled hangouts, turn off wifi and bluetooth when not needed. Still this thing heats up big time. I've asked this quesiton yesterday and got emails saying I have replies....

TV

DLNA Settings - The new Moto X™
[Device-Specific Instructions]
Wireless Display - The new Moto X
[Device-Specific Instructions]
How do I connect my Moto X to my TV?
[Community]
I believe I have established a connection between my Moto X 2nd gen and my Wifi Direct capable TV.  How do I begin to send the information on my Moto X display to the TV? - Thank you

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - The new Moto X™
[Device-Specific Instructions]
Common Accessibility Settings - Android®
[Device-Specific Instructions]
How do I get driving mode to work?
[Community]
I have unable to make driving mode work.  The icon shows that my Moto X recognizes that I am in driving mode, but it will not speak the name of a caller or read a text aloud like it says it will when I am driving.  I have the "Talk to me" box checked in the Assist app.  Any suggestions...
Is the voice command feature on the Moto X always on? Is there any way to disable it?
[Community]
Joeschmoe123454321 asked Verizon Wireless: Q: Is the voice command feature on the Moto X always on? Is there any way to disable it? A: The microphone will only activate the voice command feature when speaking a certain phrase or manually enabling the option. Also, the voice command feature can...

Volume Issues

Vibrate Mode - The new Moto X™
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - The new Moto X™
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Add a Wi-Fi Network - The new Moto X™
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - The new Moto X™
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant
Remove Wi-Fi Connection - The new Moto X™
[Device-Specific Instructions]
View Signal Strength - The new Moto X™
[Device-Specific Instructions]
Access Wi-Fi Direct - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Moto X (2nd Generation) to connect to the Internet using a Wi-Fi network.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - The new Moto X™
[Device-Specific Instructions]
View MAC Address - The new Moto X™
[Device-Specific Instructions]
Why doesn't my Moto X connect to wi-fi?
[Community]
My motox use to connect automatically to my home wifi - now it does not and when I try to connect it tells me there is a connection failureDid troubleshooting but nothing worksany suggestions?@
Why won't the Email client on my Moto X send mail while connected to WiFi?
[Community]
My daughter has a VZW Moto X which which we are quite happy. One strange problem:  While connected to her home wifi, the email client will not send messages.  The messages collect in Outbox and never get moved to Sent. When this happens:  - wifi connectivity is fine because she...

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