Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Can a Moto X ordered through the moto maker be used with my old phone number from sprint?
[Community]
Planning on ordering a Moto X 2nd gen from the Moto Maker in the next week or so. Will I be able to activate it to use my current phone number that is with sprint?
Will my current device continue to work while I wait for the new one I purchased?
[Community]
My contract is expiring soon and i was planning on getting the next generation of moto x (rumors call it the x+1) i am just curious if i buy it on contract will my current phone not be able to recieve data, calls, or texts or will i activate the device when i recieve it. I spoke to motorola and they told...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Moto X™ (2nd Generation) Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power your Moto X (2nd Generation) on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - The new Moto X™
[Device-Specific Instructions]
Automatic Restore - The new Moto X™
[Device-Specific Instructions]
Battery Manager - The new Moto X™
[Device-Specific Instructions]
Battery Overview - The new Moto X™
[Device-Specific Instructions]
Extending Battery Life - The new Moto X™
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Moto X (2nd Generation) with a Bluetooth device.
Moto X™ (2nd Generation) Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
A how-to guide for using Bluetooth to send photos to other deivces with your Moto X (2nd Generation).

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Remove a Speed Dial - The new Moto X™
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - The new Moto X™
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place a Conference Call - The new Moto X™
[Device-Specific Instructions]
Call History - The new Moto X™
[Device-Specific Instructions]
DTMF - The new Moto X™
[Device-Specific Instructions]
Dial a Number - The new Moto X™
[Device-Specific Instructions]
Does the Moto X have video chat capability?
[Community]
JRN1 asked Verizon Wireless: Q: Does the Moto X have video chat capability? A: Yes, the Moto X has Face-to-Face video chat.
Is my device dialing people randomly?
[Community]
I have been contacted by four different people claiming that my phone had called them, but when I check my call log I don't see any outgoing calls listed to their numbers. And on top of that, all four people have 419-366 numbers, the same as mine. They aren't asking for anything, so if it's a scam it's...
Moto X (2nd Generation) Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Returning to a Call
[Interactive Simulation]
A visual guide return to a call from browsing the web or doing other things while on a call with your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Moto X (2nd Generation) to silent.
Moto X (2nd Generation) Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children how to call 911 on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Moto X (2nd Generation) to Airplane mode.
Moto X (2nd Generation) Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using your Moto X (2nd Generation).
Redial - The new Moto X™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
View Pictures / Videos - The new Moto X™
[Device-Specific Instructions]
Record and Share a Video - The new Moto X™
[Device-Specific Instructions]
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I send images on my device via e-mail?
[Community]
I received two images by text message.  I can save them but can't find them in the gallery.  I don't see a way to email them and that's what I really want to do..  Please help.  Thanks
How do I transfer photos from Gmail to a Moto X?
[Community]
Can someone tell me how to move a photo from Gmail to my moto x 2nd gen gallery?
Moto X™ (2nd Generation) Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
A how-to guide for adjusting the the video resolution for easy sharing using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a picture of your phone's screen and view it on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera while taking a picture with your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera for video recording with your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures in messages, through social networks and more using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A how-to guide for taking a picture while recording a video on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Moto
[Interactive Simulation]
An interactive guide to using Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for taking pictures using your Moto X (2nd Generation).
Take and Share a Picture - The new Moto X™
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - The new Moto X
[Device-Specific Instructions]
Caller-ID Image - The new Moto X™
[Device-Specific Instructions]
Contact Display Options - The new Moto X™
[Device-Specific Instructions]
Delete a Contact - The new Moto X
[Device-Specific Instructions]
Edit a Contact - The new Moto X™
[Device-Specific Instructions]
Link / Unlink Contacts - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting a contact from your Favorites list on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Discover how to create a group of contacts and add contacts to a group for easy messaging to all members at once on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on your Moto X (2nd Generation).

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Optimize Data Usage - The new Moto X™
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - The new Moto X™
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Turn Data On / Off - The new Moto X™
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - The new Moto X™
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
View MAC Address - The new Moto X™
[Device-Specific Instructions]
View Phone Information - The new Moto X™
[Device-Specific Instructions]

Device Settings

Set Up Printing - The new Moto X™
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Tap & Pay - The new Moto X™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Adjust Brightness Settings - The new Moto X
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Network Mode Settings - The new Moto X™
[Device-Specific Instructions]
Touch Screen Settings - The new Moto X™
[Device-Specific Instructions]
Adjust Font Settings - The new Moto X™
[Device-Specific Instructions]
Alerts - The new Moto X™
[Device-Specific Instructions]
Can you move apps to the SD card on the Moto X?
[Community]
dec12 asked Verizon Wireless: Q: Can you move apps to the SD card on the Moto X? A: The Moto X does not support expandable memory. You can use Verizon Cloud for most media to free up some of the 16GB onboard memory for apps.
DTMF - The new Moto X™
[Device-Specific Instructions]
How do I add my name back to the power on greeting?
[Community]
When I bought my  Motorola X and designed it through Motorola I went through everything they asked me. But when they asked me what greetings I wanted on my Motorola x I put my name on it.But all a sudden I got a software update for my cellphone and it wiped on my name on the greeting when I power...
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Moto X (2nd Generation) Simulator: Accessing Quick Settings
[Interactive Simulation]
Discover how to acess the Quick Settings on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Moto X (2nd Generation) by adjusting the screen timeout.
Moto X (2nd Generation) Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Moto X (2nd Generation).
Restriction Settings - The new Moto X™
[Device-Specific Instructions]
What is the best way to sync an Outlook calendar and contacts with a Moto X?
[Community]
I am willing to buy syncing software if it works.  From what I have seen it appears I need software that syncs to Google and then it will be on my phone.  Is this correct?  Or is there a better way?
Where are the volume controls on my Moto X?
[Community]
Since the upgrade,I cannot change from ringing outloud to vibrate.The top button only wants to act as a shutoff.
Why do I sometimes hear static electricity from my device?
[Community]
Increasingly my phone is generating static when I touch it as well as generating static interference in the speaker. This is a Moto X 2014. I have the most recent OS installed. This doesn't happen all of the time, but often enough that it's very annoying and concerning.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Create a New Google™ Account - Moto X™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Account Sync Settings - The new Moto X™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a photo or document, to an email on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Moto X (2nd Generation) so you can keep up with work wherever you go.
Moto X (2nd Generation) Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Switching Between Email Accounts
[Interactive Simulation]
An interactive guide for accessing multiple email accounts on your Moto X (2nd Generation).
View Email Messages - The new Moto X™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Add Home Screen Panels - The new Moto X™
[Device-Specific Instructions]
Signal Strength - The new Moto X™
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
Touch Screen Settings - The new Moto X™
[Device-Specific Instructions]
Can I make screen less touch sensitive on my device?
[Community]
My Moto X screen is super responsive, sometimes too much so.  When I am swiping past an icon or a link, it sometimes selects the app even though I am just trying to get somewhere else.  How do I decrease the screen sensitivity so that it requires a more definitive touch to make a selection?...
How do I install widgets on my homescreen?
[Community]
I can't seem to install widgets on my homescreen, Moto XT 1096 (2nd gen). Long press on homescreen, tap widgets, but the downloaded widget has gone into Apps rather than Widgets so I can't get it to work as a widget. There is no Widget tab in the App tray as on my old droid. How to fix?
Moto X (2nd Generation) Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to add a folder for organizing apps on the Home screen of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen for quick access to them on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
Learn how to add and delete Home screens on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on a Home screen of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Removing Widgets and Apps from a Home Screen
[Interactive Simulation]
Learn how to remove widgets and apps from a Home screen on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Resizing Widgets
[Interactive Simulation]
A visual instruction guide for resizing widgets on your Moto X (2nd Generation).
View Home Screen Panels - The new Moto X
[Device-Specific Instructions]
Window Shade - The new Moto X
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - The new Moto X™
[Device-Specific Instructions]
Mobile HotSpot - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your Moto X (2nd Generation).

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Remove Wi-Fi Connection - The new Moto X™
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
Web Browser - The new Moto X
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website so you can easily find it again on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of your Moto X (2nd Generation).
Turn Data On / Off - The new Moto X™
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - The new Moto X™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Modify the SIM PIN - The new Moto X™
[Device-Specific Instructions]
Turn Off Screen Lock - The new Moto X™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Moto X
[Device-Specific Instructions]
Password Options - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
Discover how to use the security features to lock and unlock your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using your Moto X (2nd Generation).
Set Up Screen Lock - The new Moto X™
[Device-Specific Instructions]
Turn SIM PIN On / Off - The new Moto X™
[Device-Specific Instructions]
Unblock SIM PIN - The new Moto X™
[Device-Specific Instructions]
Unlock the Device - The new Moto X™
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]
Check Memory - The new Moto X™
[Device-Specific Instructions]

Navigating & Multitasking

Add Home Screen Panels - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Accessing the Notification Panel
[Interactive Simulation]
Discover how to access the Notification Panel of your Moto X (2nd Generation).

Near Field Communication (NFC)

Tap & Pay - The new Moto X™
[Device-Specific Instructions]
Turn NFC On / Off - The new Moto X™
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
A how-to guide for using NFC and Android Beam to share content wirelessly with your Moto X (2nd Generation).

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Moto X by Motorola (2nd Gen.) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
Install System Updates - The new Moto X™
[Device-Specific Instructions]
I keep getting a popup for "New version: 23.16.3.en.US." What is this?
[Community]
My Moto X 2nd Gen has a pop up asking me to install a system update "New version: 23.16.3.en.US" I cannot find any verification on the Verizon website that this comes from Verizon. Is this legit? My phone has never asked me to install a system update before this and I have had it for about a year.

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify the SIM PIN - The new Moto X™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Moto X
[Device-Specific Instructions]
View the SIM Card Number - The new Moto X
[Device-Specific Instructions]
Is the Moto X unlocked for international use?
[Community]
I'm studying in the UK this semester and I want to trade in my iPhone 4 (unlockable) for the Moto X. I would then call and have it unlocked, and then suspend my service and just put a SIM card in it (probably Tesco) when I get to the UK. I should be able to do this, right? I keep running into problems...
Moto X™ (2nd Generation) Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to insert a nano SIM card into your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from your Moto X (2nd Generation).
Turn SIM PIN On / Off - The new Moto X™
[Device-Specific Instructions]
Unblock SIM PIN - The new Moto X™
[Device-Specific Instructions]

Social Networking

Moto X™ (2nd Generation) Simulator: Adding a Facebook® Account
[Interactive Simulation]
An interactive guide to adding a Facebook account on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Adding a Twitter® Account
[Interactive Simulation]
An interactive guide for adding a Twitter account on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Logging Out of Facebook®
[Interactive Simulation]
An interactive guide for how to log out of Facebook on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
An interactive guide to posting a Facebook status using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet on Twitter® using your Moto X (2nd Generation).

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - The new Moto X™
[Device-Specific Instructions]
How do I turn off all sound?
[Community]
Two items I had on my Droid Boinic that I can't find on my Moto X.  The first is the ability to turn all sound on or off with a slide switch.  How do I turn off all sound with my Moto X?  The second is the ability to select all the items in my email trash folder and delete them without...
Speakerphone - The new Moto X™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Restore Messages - Message+ - Android
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Cut, Copy and Paste Text - The new Moto X™
[Device-Specific Instructions]
Share a Picture from the Gallery - Moto X
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Set Default SMS App - The new Moto X™
[Device-Specific Instructions]
Auto Receive Messages - The new Moto X™
[Device-Specific Instructions]
Auto Signature - The new Moto X™
[Device-Specific Instructions]
Delete Messages - The new Moto X
[Device-Specific Instructions]
How do I reply to sender in a group message?
[Community]
Does anyone know how to make it so you reply to sender only in a group text?
Moto X™ (2nd Generation) Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Forwarding a Message
[Interactive Simulation]
Learn how to forward a text message from your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group using your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with your Moto X (2nd Generation).
View Text Messages - The new Moto X™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - The new Moto X™
[Device-Specific Instructions]
Moto X™ (2nd Generation) Simulator: Changing Moto Settings
[Interactive Simulation]
A step-by-step guide to change Moto Settings in Moto on your Moto X (2nd Generation).
Moto X (2nd Generation) Simulator: Finding More Help
[Interactive Simulation]
Learn how to find more help, like videos and tutorials, on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting Up Moto Actions
[Interactive Simulation]
Discover how to set up Moto Actions in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting Up Moto Assist
[Interactive Simulation]
Discover how to set up Moto Assist in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Setting a Calendar Alarm Using Moto
[Interactive Simulation]
A step-by-step guide to setting a calendar alarm in Moto on your Moto X (2nd Generation).
Moto X™ (2nd Generation) Simulator: Using Moto Display
[Interactive Simulation]
An interactive guide to using Moto Display on your Moto X (2nd Generation).
Why does my Moto X get so hot?
[Community]
I'll try this again. My moto x heats up if I charge it and listen to the TuneIn app. Also if I play games for about 10 minutes. I've disabled hangouts, turn off wifi and bluetooth when not needed. Still this thing heats up big time. I've asked this quesiton yesterday and got emails saying I have replies....

TV

DLNA Settings - The new Moto X™
[Device-Specific Instructions]
Wireless Display - The new Moto X
[Device-Specific Instructions]
How do I connect my Moto X to my TV?
[Community]
I believe I have established a connection between my Moto X 2nd gen and my Wifi Direct capable TV.  How do I begin to send the information on my Moto X display to the TV? - Thank you

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - The new Moto X™
[Device-Specific Instructions]
How do I get driving mode to work?
[Community]
I have unable to make driving mode work.  The icon shows that my Moto X recognizes that I am in driving mode, but it will not speak the name of a caller or read a text aloud like it says it will when I am driving.  I have the "Talk to me" box checked in the Assist app.  Any suggestions...
Is the voice command feature on the Moto X always on? Is there any way to disable it?
[Community]
Joeschmoe123454321 asked Verizon Wireless: Q: Is the voice command feature on the Moto X always on? Is there any way to disable it? A: The microphone will only activate the voice command feature when speaking a certain phrase or manually enabling the option. Also, the voice command feature can...

Volume Issues

Vibrate Mode - The new Moto X™
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - The new Moto X
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - The new Moto X™
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - The new Moto X™
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant
Remove Wi-Fi Connection - The new Moto X™
[Device-Specific Instructions]
Signal Strength - The new Moto X™
[Device-Specific Instructions]
Moto X (2nd Generation) Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Moto X (2nd Generation) to connect to the Internet using a Wi-Fi network.
Turn Wi-Fi On / Off - The new Moto X™
[Device-Specific Instructions]
View MAC Address - The new Moto X™
[Device-Specific Instructions]
Why doesn't my Moto X connect to wi-fi?
[Community]
My motox use to connect automatically to my home wifi - now it does not and when I try to connect it tells me there is a connection failureDid troubleshooting but nothing worksany suggestions?@
Why won't the Email client on my Moto X send mail while connected to WiFi?
[Community]
My daughter has a VZW Moto X which which we are quite happy. One strange problem:  While connected to her home wifi, the email client will not send messages.  The messages collect in Outbox and never get moved to Sent. When this happens:  - wifi connectivity is fine because she...

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store