Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activating Your Moto X by Motorola – Existing Customers
[How to Use Guide]
Activating and Setting Up Your Moto X – Existing Customers
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Initial Activation and Setup - Moto X™
[Device-Specific Instructions]
Activating Your Moto X by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your Moto X™ – New Customers
Insert the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Can a Moto X ordered through the moto maker be used with my old phone number from sprint?
[Community]
Planning on ordering a Moto X 2nd gen from the Moto Maker in the next week or so. Will I be able to activate it to use my current phone number that is with sprint?
Will my current device continue to work while I wait for the new one I purchased?
[Community]
My contract is expiring soon and i was planning on getting the next generation of moto x (rumors call it the x+1) i am just curious if i buy it on contract will my current phone not be able to recieve data, calls, or texts or will i activate the device when i recieve it. I spoke to motorola and they told...

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Pictures/Videos from Device - Moto X™
[Device-Specific Instructions]
Move Music Files to Device - Moto X™
[Device-Specific Instructions]
Media Share - Android™
[Device-Specific Instructions]
Move Pictures/Videos to Device - Moto X
[Device-Specific Instructions]
Android™ Beam On/Off - Moto X™
[Device-Specific Instructions]
USB Mass Storage - Moto X™
[Device-Specific Instructions]
Move Music Files from Device - Moto X™
[Device-Specific Instructions]
Media Share - Moto X™
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Moto X by Motorola on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Moto X™
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - Moto X™
[Device-Specific Instructions]
Battery Manager - Moto X™
[Device-Specific Instructions]
Extend Battery Life - Moto X™
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Moto X™
[Device-Specific Instructions]
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Bluetooth® On/Off - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Pairing with a Bluetooth Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Moto X by Motorola .
Moto X™ by Motorola Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Moto X by Motorola.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Place a Conference Call - Moto X™
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Add a Speed Dial - Moto X™
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Call History - Moto X™
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Airplane/Standalone Mode - Moto X™
[Device-Specific Instructions]
DTMF - Moto X™
[Device-Specific Instructions]
Dial a Number - Moto X™
[Device-Specific Instructions]
Manage Interruptions - Moto X™
[Device-Specific Instructions]
Redial - Moto X™
[Device-Specific Instructions]
Does the Moto X have video chat capability?
[Community]
JRN1 asked Verizon Wireless: Q: Does the Moto X have video chat capability? A: Yes, the Moto X has Face-to-Face video chat.
Is my device dialing people randomly?
[Community]
I have been contacted by four different people claiming that my phone had called them, but when I check my call log I don't see any outgoing calls listed to their numbers. And on top of that, all four people have 419-366 numbers, the same as mine. They aren't asking for anything, so if it's a scam it's...
Moto X™ by Motorola Simulator: Calling by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call from doing something else, like browsing the Internet, on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Moto X by Motorola to silent.
Moto X™ by Motorola Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Moto X by Motorola.
Moto X™ by Motorola Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Moto X by Motorola.
Restriction Settings - Moto X™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures/Videos from Device - Moto X™
[Device-Specific Instructions]
Move Pictures/Videos to Device - Moto X
[Device-Specific Instructions]
Share a Video from the Gallery - Moto X™
[Device-Specific Instructions]
Google Photos
[Device-Specific Instructions]
Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Quick Capture - Moto X™
[Device-Specific Instructions]
Record and Share a Video - Moto X™
[Device-Specific Instructions]
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I send images on my device via e-mail?
[Community]
I received two images by text message.  I can save them but can't find them in the gallery.  I don't see a way to email them and that's what I really want to do..  Please help.  Thanks
Media Share - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Learn how to access the camera from the lock screen on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Moto X by Motorola.
Moto X™ by Motorola Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Moto X by Motorola.
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]
View Pictures/Videos - Moto X™
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - Moto X™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
Tethered Modem Connection - Moto X™
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts from a SIM Card - Moto X™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Export Contacts to an SD Card - Moto X™
[Device-Specific Instructions]
Link/Unlink Contacts - Moto X™
[Device-Specific Instructions]
Add a Contact - Moto X™
[Device-Specific Instructions]
Caller-ID Image - Moto X™
[Device-Specific Instructions]
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Contact Display Options - Moto X™
[Device-Specific Instructions]
Delete a Contact - Moto X
[Device-Specific Instructions]
Edit a Contact - Moto X
[Device-Specific Instructions]
Import Contacts from an SD Card - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Moto X by Motorola.
View Contact Sync Source - Moto X™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
View Contact Sync Source - The new Moto X™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - Moto X™
[Device-Specific Instructions]
Optimize Data Usage - Moto X™
[Device-Specific Instructions]
Data Roaming - Moto X™
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks

Date & Time

Date and Time Settings - Moto X™
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - Motorola
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN/IMEI/MEID) - Moto X™
[Device-Specific Instructions]
View MAC Address - Moto X™
[Device-Specific Instructions]
View Phone Information - Moto X™
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Touch Screen Settings - Moto X™
[Device-Specific Instructions]
Account Sync Settings - Moto X™
[Device-Specific Instructions]
Accelerometer Rotation - Moto X™
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
System Select - Android™
[Device-Specific Instructions]
USB Debugging Mode - The new Moto X
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Active Notifications - Moto X™
[Device-Specific Instructions]
Adjust Display Settings - The new Moto X
[Device-Specific Instructions]
Airplane/Standalone Mode - Moto X™
[Device-Specific Instructions]
Quick Settings - Moto X™
[Device-Specific Instructions]
Adjust Display Settings - Moto X™
[Device-Specific Instructions]
DTMF - Moto X™
[Device-Specific Instructions]
Adjust Brightness Settings - Moto X
[Device-Specific Instructions]
Adjust Font Settings - Moto X™
[Device-Specific Instructions]
Alerts - Moto X™
[Device-Specific Instructions]
Can you move apps to the SD card on the Moto X?
[Community]
dec12 asked Verizon Wireless: Q: Can you move apps to the SD card on the Moto X? A: The Moto X does not support expandable memory. You can use Verizon Cloud for most media to free up some of the 16GB onboard memory for apps.
How do I add my name back to the power on greeting?
[Community]
When I bought my  Motorola X and designed it through Motorola I went through everything they asked me. But when they asked me what greetings I wanted on my Motorola x I put my name on it.But all a sudden I got a software update for my cellphone and it wiped on my name on the greeting when I power...
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Moto X™ by Motorola Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Moto X by Motorola by adjusting the screen timeout.
Moto X™ by Motorola Simulator: Using the Battery Saver Mode
[Interactive Simulation]
A visual guide for saving energy on your Moto X by Motorola by adjusting the screen timeout.
Set Up Printing - Moto X
[Device-Specific Instructions]
System Select - Moto X™
[Device-Specific Instructions]
Touchless Control - Moto X™
[Device-Specific Instructions]
What is the best way to sync an Outlook calendar and contacts with a Moto X?
[Community]
I am willing to buy syncing software if it works.  From what I have seen it appears I need software that syncs to Google and then it will be on my phone.  Is this correct?  Or is there a better way?
Where are the volume controls on my Moto X?
[Community]
Since the upgrade,I cannot change from ringing outloud to vibrate.The top button only wants to act as a shutoff.
Why do I sometimes hear static electricity from my device?
[Community]
Increasingly my phone is generating static when I touch it as well as generating static interference in the speaker. This is a Moto X 2014. I have the most recent OS installed. This doesn't happen all of the time, but often enough that it's very annoying and concerning.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Moto X™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Moto X™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Moto X™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Moto X™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - Moto X™
[Device-Specific Instructions]
Email Account Common Settings - Moto X™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Email Account Signature Settings - Moto X™
[Device-Specific Instructions]
Gmail™ Sync - Moto X™
[Device-Specific Instructions]
Gmail™ Sync - The new Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Moto X by Motorola.
Moto X™ by Motorola Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Moto X by Motorola so you can keep up with work wherever you go.
Moto X™ by Motorola Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Moto X by Motorola.
Remove Corporate Email Account (Exchange ActiveSync) - The new Moto X
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail Account - The new Moto X
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Moto X™
[Device-Specific Instructions]
View Email Messages - Moto X™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location - Moto X™
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - Moto X™
[Device-Specific Instructions]

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Widgets to Home Screen - Moto X™
[Device-Specific Instructions]
Add Folders to Home Screen - Moto X™
[Device-Specific Instructions]
Remove Items from Home Screen - Moto X™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - Moto X™
[Device-Specific Instructions]
Add Home Screen Panels - Moto X™
[Device-Specific Instructions]
Can I make screen less touch sensitive on my device?
[Community]
My Moto X screen is super responsive, sometimes too much so.  When I am swiping past an icon or a link, it sometimes selects the app even though I am just trying to get somewhere else.  How do I decrease the screen sensitivity so that it requires a more definitive touch to make a selection?...
How do I install widgets on my homescreen?
[Community]
I can't seem to install widgets on my homescreen, Moto XT 1096 (2nd gen). Long press on homescreen, tap widgets, but the downloaded widget has gone into Apps rather than Widgets so I can't get it to work as a widget. There is no Widget tab in the App tray as on my old droid. How to fix?
Moto X™ by Motorola Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add apps to folders on the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Moto X by Motorola.
Remove Home Screen Panels - Moto X™
[Device-Specific Instructions]
Rename Home Screen Folder - Moto X™
[Device-Specific Instructions]
Set a Default Home Screen Panel - Moto X™
[Device-Specific Instructions]
View Home Screen Panels - Moto X
[Device-Specific Instructions]
Window Shade - Moto X™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - Moto X™
[Device-Specific Instructions]
Mobile HotSpot On/Off - Moto X™
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot On/Off - The new Moto X
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Enable/Disable Data - Moto X™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Clear Temporary Internet Files - Moto X™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Moto X™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Moto X, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Save Pictures from the Browser - Moto X™
[Device-Specific Instructions]
Add a Browser Bookmark - Moto X™
[Device-Specific Instructions]
JavaScript Settings - Moto X™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Moto X, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Delete a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Edit a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Launch a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Moto X by Motorola so you can easily find it again.
Moto X™ by Motorola Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover How to Use your voice to search the web on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between web browser windows on your Moto X by Motorola.
Web Browser - Moto X™
[Device-Specific Instructions]
Websites - Moto X™
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - Moto X™
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Moto X™ by Motorola Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Moto X by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Moto X™
[Device-Specific Instructions]
Change the Device Password - Moto X™
[Device-Specific Instructions]
Set Up Screen Lock - Moto X™
[Device-Specific Instructions]
Turn Off Screen Lock - Moto X™
[Device-Specific Instructions]
Modify the SIM PIN - Moto X™
[Device-Specific Instructions]
Lock Screen Notifications - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Moto X by Motorola.
Password Options - Moto X™
[Device-Specific Instructions]
Smart Lock - Moto X™
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Export Contacts to an SD Card - Moto X™
[Device-Specific Instructions]
Check Memory - Moto X™
[Device-Specific Instructions]
Import Contacts from an SD Card - Moto X
[Device-Specific Instructions]
Remove the Memory Card - Android™
[Device-Specific Instructions]

Mobile Hotspot

Moto X™ by Motorola Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Moto X by Motorola to securely share your Internet connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - Moto X™
[Device-Specific Instructions]
Play Music Files - Moto X™
[Device-Specific Instructions]
Move Music Files from Device - Moto X™
[Device-Specific Instructions]
Add a Song to a Music Playlist - Moto X
[Device-Specific Instructions]
Create a Music Playlist - Moto X
[Device-Specific Instructions]
Delete a Music Playlist - Moto X
[Device-Specific Instructions]
Remove a Song from a Music Playlist - Moto X
[Device-Specific Instructions]
Rename a Music Playlist - Moto X™
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Moto X by Motorola.

Near Field Communication (NFC)

Android™ Beam On/Off - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Using Near Field Communication
[Interactive Simulation]
Learn How to Use NFC and Android Beam to share content wirelessly using your Moto X by Motorola.
Tap & Pay - Moto X™
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your Motorola device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Initial Setup - Software Upgrade Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Moto X by Motorola Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto X™ Software Update Benefits
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - Moto X™
[Device-Specific Instructions]
Install System Updates - Moto X™
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - The new Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered On) - The new Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
I keep getting a popup for "New version: 23.16.3.en.US." What is this?
[Community]
My Moto X 2nd Gen has a pop up asking me to install a system update "New version: 23.16.3.en.US" I cannot find any verification on the Verizon website that this comes from Verizon. Is this legit? My phone has never asked me to install a system update before this and I have had it for about a year.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - Moto X™
[Device-Specific Instructions]
Insert the SIM Card - Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Import Contacts from a SIM Card - Moto X™
[Device-Specific Instructions]
Insert the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Modify the SIM PIN - Moto X™
[Device-Specific Instructions]
Is the Moto X unlocked for international use?
[Community]
I'm studying in the UK this semester and I want to trade in my iPhone 4 (unlockable) for the Moto X. I would then call and have it unlocked, and then suspend my service and just put a SIM card in it (probably Tesco) when I get to the UK. I should be able to do this, right? I keep running into problems...
Moto X™ by Motorola Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Moto X by Motorola.
Moto X™ by Motorola Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Moto X by Motorola.
Unblock SIM PIN - Moto X™
[Device-Specific Instructions]

Social Networking

Moto X™ by Motorola Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Logging Out of Facebook
[Interactive Simulation]
Learn how to log out of Facebook on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Moto X by Motorola.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Moto X™
[Device-Specific Instructions]
Volume Controls - Moto X™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - Moto X™
[Device-Specific Instructions]
Alerts - Moto X™
[Device-Specific Instructions]
How do I turn off all sound?
[Community]
Two items I had on my Droid Boinic that I can't find on my Moto X.  The first is the ability to turn all sound on or off with a slide switch.  How do I turn off all sound with my Moto X?  The second is the ability to select all the items in my email trash folder and delete them without...
Vibrate Mode - Moto X™
[Device-Specific Instructions]
Volume Controls - The new Moto X
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

TV

Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
HDMI Format - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
How do I connect my Moto X to my TV?
[Community]
I believe I have established a connection between my Moto X 2nd gen and my Wifi Direct capable TV.  How do I begin to send the information on my Moto X display to the TV? - Thank you
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Wireless Display - Moto X™
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Set Default SMS App - Moto X™
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Create and Send a Text Message - Moto X™
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
View Text Messages - Moto X™
[Device-Specific Instructions]
Delete Messages - Moto X™
[Device-Specific Instructions]
Auto Receive Messages - Moto X™
[Device-Specific Instructions]
Auto Signature - Android™
[Device-Specific Instructions]
Auto Signature - Moto X™
[Device-Specific Instructions]
Cut, Copy and Paste Text - Moto X™
[Device-Specific Instructions]
How do I reply to sender in a group message?
[Community]
Does anyone know how to make it so you reply to sender only in a group text?
Moto X™ by Motorola Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending a Text Message to Multiple Contacts
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Moto X by Motorola.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Discover how to set a calendar alarm in Moto on your Moto X.
Moto X™ by Motorola Simulator: Using Moto
[Interactive Simulation]
Discover how to use Moto on your Moto X.
Moto X™ by Motorola Simulator: Using Moto Display
[Interactive Simulation]
Discover how to use Moto Display on your Moto X.
Why does my Moto X get so hot?
[Community]
I'll try this again. My moto x heats up if I charge it and listen to the TuneIn app. Also if I play games for about 10 minutes. I've disabled hangouts, turn off wifi and bluetooth when not needed. Still this thing heats up big time. I've asked this quesiton yesterday and got emails saying I have replies....

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Moto X™
[Device-Specific Instructions]
How do I get driving mode to work?
[Community]
I have unable to make driving mode work.  The icon shows that my Moto X recognizes that I am in driving mode, but it will not speak the name of a caller or read a text aloud like it says it will when I am driving.  I have the "Talk to me" box checked in the Assist app.  Any suggestions...
Is the voice command feature on the Moto X always on? Is there any way to disable it?
[Community]
Joeschmoe123454321 asked Verizon Wireless: Q: Is the voice command feature on the Moto X always on? Is there any way to disable it? A: The microphone will only activate the voice command feature when speaking a certain phrase or manually enabling the option. Also, the voice command feature can...

Wallpapers/Theme

Wallpaper - Picture - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Moto X by Motorola.

Wi-Fi & Network

Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - Moto X™
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Moto X™
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Wi-Fi Direct On/Off - Moto X™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Moto X™
[Device-Specific Instructions]
Add a Wi-Fi Network - Moto X™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Moto X™
[Device-Specific Instructions]
Wi-Fi On/Off - Moto X™
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Moto X by Motorola to a Wi-Fi network so you can access the Internet without using data.
Why doesn't my Moto X connect to wi-fi?
[Community]
My motox use to connect automatically to my home wifi - now it does not and when I try to connect it tells me there is a connection failureDid troubleshooting but nothing worksany suggestions?@
Why won't the Email client on my Moto X send mail while connected to WiFi?
[Community]
My daughter has a VZW Moto X which which we are quite happy. One strange problem:  While connected to her home wifi, the email client will not send messages.  The messages collect in Outbox and never get moved to Sent. When this happens:  - wifi connectivity is fine because she...
  • Get the new
    Moto Z Play Droid

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store