Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Google Pixel
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Google Pixel XL
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
2018 Camry by Toyota
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Initial Activation and Setup - Moto X™
[Device-Specific Instructions]
Insert SIM Card - The new Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Can a Moto X ordered through the moto maker be used with my old phone number from sprint?
[Community]
Planning on ordering a Moto X 2nd gen from the Moto Maker in the next week or so. Will I be able to activate it to use my current phone number that is with sprint?
Can an unlocked Motorola Moto X Pure Edition be used with Verizon?
[Community]
Can an unlocked Motorola Moto X Pure Edition be used with Verizon?
Will my current device continue to work while I wait for the new one I purchased?
[Community]
My contract is expiring soon and i was planning on getting the next generation of moto x (rumors call it the x+1) i am just curious if i buy it on contract will my current phone not be able to recieve data, calls, or texts or will i activate the device when i recieve it. I spoke to motorola and they told...

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Pictures / Videos from Device - Moto X
[Device-Specific Instructions]
Move Music Files to Device - Moto X™
[Device-Specific Instructions]
Media Share - Android®
[Device-Specific Instructions]
Turn Android Beam™ On / Off - Moto X
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]
Move Pictures / Videos to Device - Moto X
[Device-Specific Instructions]
Move Music Files from Device - Moto X™
[Device-Specific Instructions]
Media Share - Moto X™
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
View Signal Strength - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Moto X by Motorola on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Moto X™
[Device-Specific Instructions]
Battery Overview - Moto X™
[Device-Specific Instructions]
View Battery Status - Moto X™
[Device-Specific Instructions]
Extend Battery Life - Moto X™
[Device-Specific Instructions]
View Battery Status - The new Moto X™
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Moto X™
[Device-Specific Instructions]
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Pairing with a Bluetooth Device
[Interactive Simulation]
Learn how to pair a Bluetooth device to your Moto X by Motorola .
Moto X™ by Motorola Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos to another Bluetooth device, like a tablet or printer, with your Moto X by Motorola.
Turn Bluetooth® On / Off - Moto X
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place an International Call
[Device-Specific Instructions]
Place a Conference Call - Moto X™
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - Moto X™
[Device-Specific Instructions]
Add a Speed Dial - Moto X™
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Airplane Mode - Moto X
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Redial - Moto X™
[Device-Specific Instructions]
Call a Number - Moto X
[Device-Specific Instructions]
DTMF - Moto X™
[Device-Specific Instructions]
Does the Moto X have video chat capability?
[Community]
JRN1 asked Verizon Wireless: Q: Does the Moto X have video chat capability? A: Yes, the Moto X has Face-to-Face video chat.
Is my device dialing people randomly?
[Community]
I have been contacted by four different people claiming that my phone had called them, but when I check my call log I don't see any outgoing calls listed to their numbers. And on top of that, all four people have 419-366 numbers, the same as mine. They aren't asking for anything, so if it's a scam it's...
Manage Interruptions - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Calling by Voice
[Interactive Simulation]
Discover how to place a call using your voice on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the sound your phone makes when receiving a call on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to place a call to a new number using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call from doing something else, like browsing the Internet, on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Moto X by Motorola to silent.
Moto X™ by Motorola Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for turning Airplane mode on and off for your Moto X by Motorola.
Moto X™ by Motorola Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Moto X by Motorola.
Restriction Settings - Moto X™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Move Pictures / Videos from Device - Moto X
[Device-Specific Instructions]
Share Video from Gallery - Moto X
[Device-Specific Instructions]
Google™ Photos
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]
View Pictures / Videos - Moto X
[Device-Specific Instructions]
Move Pictures / Videos to Device - Moto X
[Device-Specific Instructions]
Turn HDMI On / Off - Moto X
[Device-Specific Instructions]
Quick Capture - Moto X™
[Device-Specific Instructions]
View Media via External Display - Moto X
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I send images on my device via e-mail?
[Community]
I received two images by text message.  I can save them but can't find them in the gallery.  I don't see a way to email them and that's what I really want to do..  Please help.  Thanks
How do I transfer photos from Gmail to a Moto X?
[Community]
Can someone tell me how to move a photo from Gmail to my moto x 2nd gen gallery?
Media Share - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Learn how to access the camera from the lock screen on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video settings for easy sharing on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
A visual guide for capturing and viewing photos of the screen on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Changing the File Size of Pictures
[Interactive Simulation]
An interactive guide on how to change the file size of a picture on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos with other devices or on social networks using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing Videos
[Interactive Simulation]
A visual guide on how to share a video with other devices or on social networks using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Taking a Selfie
[Interactive Simulation]
A visual guide for taking a selfie on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide to turning the flash on and off for taking pictures with your Moto X by Motorola.
Moto X™ by Motorola Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video recording with your Moto X by Motorola.
Moto X™ by Motorola Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Moto X by Motorola.
Play / Copy Media (DLNA) - Android®
[Device-Specific Instructions]
Record and Share a Video - Moto X™
[Device-Specific Instructions]
Turn Share Media On / Off (DLNA) - Android®
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - Moto X™
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Tethered Modem Connection - Moto X™
[Device-Specific Instructions]
Turn HDMI On / Off - Moto X
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts from SIM Card - Moto X
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Export Contacts to SD Card - Moto X
[Device-Specific Instructions]
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Moto X™
[Device-Specific Instructions]
Caller ID Image - Moto X
[Device-Specific Instructions]
Link / Unlink Contacts - Moto X
[Device-Specific Instructions]
View Contact Sync Source - Moto X™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Contact Display Options - Moto X™
[Device-Specific Instructions]
Delete a Contact - Moto X
[Device-Specific Instructions]
Edit a Contact - Moto X
[Device-Specific Instructions]
Import Contacts from SD Card - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your Moto X by Motorola.
View Contact Sync Source - The new Moto X™
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - Moto X
[Device-Specific Instructions]
Turn Data On / Off - Moto X
[Device-Specific Instructions]
Data Roaming - Moto X™
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks

Date & Time

Date and Time Settings - Moto X™
[Device-Specific Instructions]
Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN / IMEI / MEID) - Moto X
[Device-Specific Instructions]
View MAC Address - Moto X™
[Device-Specific Instructions]
View Phone Info - Moto X
[Device-Specific Instructions]
View Phone Number - Moto X™
[Device-Specific Instructions]
View Phone Number - The new Moto X™
[Device-Specific Instructions]

Device Settings

Touch Screen Settings - Moto X™
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Account Sync Settings - Moto X™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Turn Screen Rotation On / Off - Moto X
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Debugging Mode - The new Moto X
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Active Notifications - Moto X™
[Device-Specific Instructions]
Airplane Mode - Moto X
[Device-Specific Instructions]
Adjust Display Settings - Moto X™
[Device-Specific Instructions]
Adjust Display Settings - The new Moto X
[Device-Specific Instructions]
Set Up Printing - Moto X
[Device-Specific Instructions]
System Select - Moto X
[Device-Specific Instructions]
Touchless Control - Moto X™
[Device-Specific Instructions]
Adjust Brightness Settings - Moto X
[Device-Specific Instructions]
Adjust Font Settings - Moto X™
[Device-Specific Instructions]
Can you move apps to the SD card on the Moto X?
[Community]
dec12 asked Verizon Wireless: Q: Can you move apps to the SD card on the Moto X? A: The Moto X does not support expandable memory. You can use Verizon Cloud for most media to free up some of the 16GB onboard memory for apps.
DTMF - Moto X™
[Device-Specific Instructions]
How do I add my name back to the power on greeting?
[Community]
When I bought my  Motorola X and designed it through Motorola I went through everything they asked me. But when they asked me what greetings I wanted on my Motorola x I put my name on it.But all a sudden I got a software update for my cellphone and it wiped on my name on the greeting when I power...
How do I restore the crop photo option?
[Community]
I mistakenly selected "only once" when cropping a photo.  Now that option is no longer available.  Can someone please tell me how to restore that on the Moto X 2nd Gen? - Thank you
How do I turn Off cellular data?
[Community]
Hello,On the Motorola Moto X (2nd Gen), is there a way to keep the phone from using cellular data or a way to get it to prompt you to ask to use cellular data if wifi is not available?  If no wifi is available, I would like to know if the phone is relying on cellular data alone.Thanks
Is the Motorola Moto X unlocked?
[Community]
Is this an unlocked phone
Manage Alerts / Notifications - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Moto X by Motorola by adjusting the screen timeout.
Moto X™ by Motorola Simulator: Using the Battery Saver Mode
[Interactive Simulation]
A visual guide for saving energy on your Moto X by Motorola by adjusting the screen timeout.
Quick Settings - Moto X™
[Device-Specific Instructions]
What is the best way to sync an Outlook calendar and contacts with a Moto X?
[Community]
I am willing to buy syncing software if it works.  From what I have seen it appears I need software that syncs to Google and then it will be on my phone.  Is this correct?  Or is there a better way?
Where are the volume controls on my Moto X?
[Community]
Since the upgrade,I cannot change from ringing outloud to vibrate.The top button only wants to act as a shutoff.
Why did my recovery boot up fail?
[Community]
My Moto X phone (X1060) stopped booting up last week. I've tried everything I can find and think of to get it to boot up or recover or factory reset, including:I fully discharged it then fully recharged it and still not able to boot up or recover or factory resetNormal power-up takes me to the point of...
Why do I sometimes hear static electricity from my device?
[Community]
Increasingly my phone is generating static when I touch it as well as generating static interference in the speaker. This is a Moto X 2014. I have the most recent OS installed. This doesn't happen all of the time, but often enough that it's very annoying and concerning.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - Moto X
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Moto X™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Account Sync Settings - Moto X™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Moto X
[Device-Specific Instructions]
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Remove a Personal Email Account - Moto X
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Create a New Google™ Account - Moto X™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
View Email Messages - Moto X
[Device-Specific Instructions]
Add a Personal Email Account - Moto X
[Device-Specific Instructions]
Compose and Send Email Message - Moto X
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Account Common Settings - Moto X™
[Device-Specific Instructions]
Email Account Signature Settings - Moto X™
[Device-Specific Instructions]
Gmail™ Sync - Moto X™
[Device-Specific Instructions]
Gmail™ Sync - The new Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Moto X by Motorola.
Moto X™ by Motorola Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your Moto X by Motorola so you can keep up with work wherever you go.
Moto X™ by Motorola Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access and use multiple email accounts on your Moto X by Motorola.
Remove Corporate Email Account (Exchange ActiveSync) - The new Moto X
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Gmail™ Account - The new Moto X™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Moto X™
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - Moto X™
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Turn GPS Location On / Off - Moto X
[Device-Specific Instructions]
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Add Widgets to Home Screen - Moto X™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - Moto X™
[Device-Specific Instructions]
Add Folders to Home Screen - Moto X™
[Device-Specific Instructions]
Set Default Home Screen Panel - Moto X
[Device-Specific Instructions]
Remove Items from Home Screen - Moto X™
[Device-Specific Instructions]
Rename Home Screen Folder - Moto X™
[Device-Specific Instructions]
View Home Screen Panels - Moto X
[Device-Specific Instructions]
Access Notification Panel - Moto X
[Device-Specific Instructions]
Add Home Screen Panels - Moto X™
[Device-Specific Instructions]
Can I make screen less touch sensitive on my device?
[Community]
My Moto X screen is super responsive, sometimes too much so.  When I am swiping past an icon or a link, it sometimes selects the app even though I am just trying to get somewhere else.  How do I decrease the screen sensitivity so that it requires a more definitive touch to make a selection?...
How do I install widgets on my homescreen?
[Community]
I can't seem to install widgets on my homescreen, Moto XT 1096 (2nd gen). Long press on homescreen, tap widgets, but the downloaded widget has gone into Apps rather than Widgets so I can't get it to work as a widget. There is no Widget tab in the App tray as on my old droid. How to fix?
Moto X™ by Motorola Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add apps to folders on the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to add widgets to the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
An interactive guide on how to move widgets and apps on the Home screen of your Moto X by Motorola.
Moto X™ by Motorola Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from the Home screen of your Moto X by Motorola.
Remove Home Screen Panels - Moto X™
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot Settings - Moto X
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - Moto X
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Turn Data On / Off - Moto X
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Moto X by Motorola so you can easily find it again.
Moto X™ by Motorola Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to go to a website on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover How to Use your voice to search the web on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between web browser windows on your Moto X by Motorola.
Web Browser - Moto X™
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - Moto X™
[Device-Specific Instructions]
Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Moto X™ by Motorola Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Moto X by Motorola.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - Moto X™
[Device-Specific Instructions]
Change Device Password - Moto X
[Device-Specific Instructions]
Lock Screen Notifications - Moto X™
[Device-Specific Instructions]
Modify SIM PIN - Moto X
[Device-Specific Instructions]
Manage Screen Lock Settings - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Moto X by Motorola.
Set Up Screen Lock - Moto X™
[Device-Specific Instructions]
Smart Lock - Moto X™
[Device-Specific Instructions]
Turn Off Screen Lock - Moto X™
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Export Contacts to SD Card - Moto X
[Device-Specific Instructions]
Remove SD Card - Android®
[Device-Specific Instructions]
Check Memory - Moto X™
[Device-Specific Instructions]
Import Contacts from SD Card - Moto X
[Device-Specific Instructions]

Mobile Hotspot

Moto X™ by Motorola Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to set up mobile hotspot on your Moto X by Motorola to securely share your Internet connection with other devices.

Navigating & Multitasking

Moto X™ by Motorola Simulator: Multitasking Between Apps
[Interactive Simulation]
A visual guide for accessing and closing open apps on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Using the Notification Panel
[Interactive Simulation]
A visual guide for using the Notification Panel on your Moto X by Motorola.

Near Field Communication (NFC)

Turn NFC On / Off - Moto X
[Device-Specific Instructions]
Turn Android Beam™ On / Off - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Using Near Field Communication
[Interactive Simulation]
Learn How to Use NFC and Android Beam to share content wirelessly using your Moto X by Motorola.
Tap & Pay - Moto X™
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Moto X by Motorola Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Motorola device or the software update failed, this info helps.
Factory Data Reset (Powered Off) - Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
View Software Version - Moto X™
[Device-Specific Instructions]
Install System Updates - Moto X™
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered On) - The new Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Factory Data Reset (Powered Off) - The new Moto X™
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
I keep getting a popup for "New version: 23.16.3.en.US." What is this?
[Community]
My Moto X 2nd Gen has a pop up asking me to install a system update "New version: 23.16.3.en.US" I cannot find any verification on the Verizon website that this comes from Verizon. Is this legit? My phone has never asked me to install a system update before this and I have had it for about a year.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - Moto X
[Device-Specific Instructions]
Import Contacts from SIM Card - Moto X
[Device-Specific Instructions]
Insert SIM Card - Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Moto X™
[Device-Specific Instructions]
Insert SIM Card - The new Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Remove SIM Card - The new Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Modify SIM PIN - Moto X
[Device-Specific Instructions]
Can I use my Moto X in Europe?
[Community]
How can I use my Motox2 in Europe?
Is the Moto X unlocked for international use?
[Community]
I'm studying in the UK this semester and I want to trade in my iPhone 4 (unlockable) for the Moto X. I would then call and have it unlocked, and then suspend my service and just put a SIM card in it (probably Tesco) when I get to the UK. I should be able to do this, right? I keep running into problems...
Moto X™ by Motorola Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Moto X by Motorola.
Moto X™ by Motorola Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Moto X by Motorola.

Social Networking

Moto X™ by Motorola Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Logging Out of Facebook
[Interactive Simulation]
Learn how to log out of Facebook on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status on your Moto X by Motorola.

Sounds, Volume & Audio

Volume Controls - Moto X™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Moto X™
[Device-Specific Instructions]
Set Ringtones - Moto X™
[Device-Specific Instructions]
How do I turn off all sound?
[Community]
Two items I had on my Droid Boinic that I can't find on my Moto X.  The first is the ability to turn all sound on or off with a slide switch.  How do I turn off all sound with my Moto X?  The second is the ability to select all the items in my email trash folder and delete them without...
Manage Alerts / Notifications - Moto X
[Device-Specific Instructions]
Vibrate Mode - Moto X™
[Device-Specific Instructions]
Volume Controls - The new Moto X
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Motorola Connect - Android
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Set Default Messaging App - Moto X
[Device-Specific Instructions]
Create and Send a Text Message - Moto X™
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Auto Receive Messages - Moto X™
[Device-Specific Instructions]
Cut, Copy and Paste Text - Moto X™
[Device-Specific Instructions]
Delete Messages - Moto X™
[Device-Specific Instructions]
How do I install Verizon Messages on my Moto X?
[Community]
I have iPhone 6 as my Verizon phone. I installed the Message+ app on it and also on iPad Air2 and I can read text messages on both. However, when I installed android app on Moto X Pure the subscribe screen for linking to primary number does not come up at installation. I go back to settings menu and try...
How do I reply to sender in a group message?
[Community]
Does anyone know how to make it so you reply to sender only in a group text?
Moto X™ by Motorola Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Recording a Message
[Interactive Simulation]
Learn how to record a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Moto X by Motorola.
Moto X™ by Motorola Simulator: Sending a Text Message to Multiple Contacts
[Interactive Simulation]
Discover how to send a text message to a group of your contacts from your Moto X by Motorola.
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - Moto X™
[Device-Specific Instructions]
View Text Messages - Moto X™
[Device-Specific Instructions]
Why don't I receive texts when I am in Europe?
[Community]
I get text msgs from regular contacts but I never received "verification" texts from either Hangouts or Microsoft when they required codes.  My phone is a VZ Moto X Pure and I also have Msg+ installed on it and my Nexus7 tablet. I use Msg+ exclusively in the US and don't remember having this issue,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Capture a Screenshot - Moto X™
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, like tutorials and tips, for using your Moto X by Motorola.
Moto X™ by Motorola Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Discover how to set a calendar alarm in Moto on your Moto X.
Moto X™ by Motorola Simulator: Using Moto
[Interactive Simulation]
Discover how to use Moto on your Moto X.
Moto X™ by Motorola Simulator: Using Moto Display
[Interactive Simulation]
Discover how to use Moto Display on your Moto X.
Why does my Moto X get so hot?
[Community]
I'll try this again. My moto x heats up if I charge it and listen to the TuneIn app. Also if I play games for about 10 minutes. I've disabled hangouts, turn off wifi and bluetooth when not needed. Still this thing heats up big time. I've asked this quesiton yesterday and got emails saying I have replies....

TV

HDMI Format - Android™
[Device-Specific Instructions]
Turn HDMI On / Off - Moto X
[Device-Specific Instructions]
Wireless Display - Moto X™
[Device-Specific Instructions]
View Media via External Display - Moto X
[Device-Specific Instructions]
How do I connect my Moto X to my TV?
[Community]
I believe I have established a connection between my Moto X 2nd gen and my Wifi Direct capable TV.  How do I begin to send the information on my Moto X display to the TV? - Thank you
Play / Copy Media (DLNA) - Android®
[Device-Specific Instructions]
Turn Share Media On / Off (DLNA) - Android®
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Moto X™
[Device-Specific Instructions]
How do I get driving mode to work?
[Community]
I have unable to make driving mode work.  The icon shows that my Moto X recognizes that I am in driving mode, but it will not speak the name of a caller or read a text aloud like it says it will when I am driving.  I have the "Talk to me" box checked in the Assist app.  Any suggestions...
Is the voice command feature on the Moto X always on? Is there any way to disable it?
[Community]
Joeschmoe123454321 asked Verizon Wireless: Q: Is the voice command feature on the Moto X always on? Is there any way to disable it? A: The microphone will only activate the voice command feature when speaking a certain phrase or manually enabling the option. Also, the voice command feature can...

Wallpapers/Theme

Set Wallpaper - Moto X
[Device-Specific Instructions]
Moto X™ by Motorola Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your Moto X by Motorola.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Network Mode Settings - Moto X™
[Device-Specific Instructions]
Turn Wi-Fi Direct On / Off - Moto X
[Device-Specific Instructions]
Add a Wi-Fi Network - Moto X
[Device-Specific Instructions]
Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Remove Wi-Fi Connection - Moto X™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Moto X™
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Moto X
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Moto X™ by Motorola Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to connect your Moto X by Motorola to a Wi-Fi network so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why doesn't my Moto X connect to wi-fi?
[Community]
My motox use to connect automatically to my home wifi - now it does not and when I try to connect it tells me there is a connection failureDid troubleshooting but nothing worksany suggestions?@
Why won't the Email client on my Moto X send mail while connected to WiFi?
[Community]
My daughter has a VZW Moto X which which we are quite happy. One strange problem:  While connected to her home wifi, the email client will not send messages.  The messages collect in Outbox and never get moved to Sent. When this happens:  - wifi connectivity is fine because she...
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