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Motorola moto e4 - Support Overview

Find device-specific support and online tools for your Motorola moto e4 prepaid edition.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto e4 gold - User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto e4 - Activate / Set Up Device

Here's how to activate and set up your moto e4.

moto e4 - Add an Existing Google Account

Here's how to add an existing Google account to your moto e4.

moto e4 - Adjust Account Sync Settings

Here's how to view info on sync settings if you're moto e4 is not receiving notifications.

moto e4 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto e4 on or off.

moto e4 - Create a New Google Account

Here's how to create a new Google (Gmail) account for your moto e4.

Alerts & Reminders

moto e4 - Manage Alerts / Notifications

Here's how to change the notification sound for incoming calls and/or messages on your moto e4.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto e4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from internal storage on your moto e4 to a memory card.

moto e4 - Move Music Files from Device

Here's how to transfer music files from your moto e4 to a computer.

moto e4 - Move Music Files to Device

Here's how to transfer music files from a computer to your moto e4.

moto e4 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto e4 to a computer.

moto e4 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto e4.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Moto E™ 4 Simulator: Charging Your Phone

Learn how to charge your Moto E 4.

Moto E™ 4 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto E 4.

Moto E™ 4 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Moto E 4.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto e4 - Extend Battery Life

Here's how to improve the battery life for your moto e4.

moto e4 - Insert / Remove Battery

Here's how to insert / remove the battery for your moto e4.

moto e4 - Turn Power Saver On / Off

Here's how to extend battery life for your moto e4.

moto e4 - View Battery Info

Here's how to view battery specs (e.g., Usage Time, Standby Time, etc.) for your moto e4.

moto e4 - Power Saver Settings

Here's how to adjust power saver settings to maximize battery life for your moto e4.

moto e4 - View Battery Status

Here's how to see the battery life and which apps using the most battery on your moto e4.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Moto E™ 4 Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto E 4 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto e4 - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth using your moto e4.

moto e4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto e4 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Moto E™ 4 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto E 4.

Moto E™ 4 Simulator: Calling a New Number

Discover how to use your Moto E 4 to call a new number.

Moto E™ 4 Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Moto E 4.

Moto E™ 4 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto E 4.

Moto E™ 4 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto E 4.

Moto E™ 4 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto E 4.

Moto E™ 4 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto E 4.

Moto E™ 4 Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Moto E 4.

Moto E™ 4 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto E 4.

Moto E™ 4 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto E 4.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto e4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto e4.

moto e4 - Manage DTMF Tones

Here's how to update your moto e4 dialpad settings if entries are not recognized by automated systems.

moto e4 - View / Delete Call History

Here's how to view or clear the call history on your moto e4.

moto e4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto e4.

moto e4 - Call a Number

Here's how to complete a call from your moto e4.

moto e4 - Place a Conference Call

Here's how to place a conference call from your moto e4.

moto e4 - Redial

Here's how to redial a recently called number from your moto e4.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto E™ 4 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto E 4.

Moto E™ 4 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto E 4.

Moto E™ 4 Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Moto E 4.

Moto E™ 4 Simulator: Recording a Video

Learn how to record a video using your Moto E 4.

Moto E™ 4 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto E 4.

Moto E™ 4 Simulator: Taking a Picture

Discover how to take a photo using your Moto E 4.

Moto E™ 4 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto E 4.

Moto E™ 4 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto E 4.

Moto E™ 4 Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Moto E 4.

Moto E™ 4 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto E 4.

Moto E™ 4 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto E 4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto e4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto e4.

moto e4 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto e4 to a computer.

moto e4 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto e4.

moto e4 - View Pictures / Videos

Here's how to view saved pictures and videos on your moto e4.

moto e4 - Record and Share a Video

Here's how to record and share a video from your moto e4.

moto e4 - Share Picture from Gallery

Here's how to share a saved picture from the gallery of your moto e4.

moto e4 - Share Video from Gallery

Here's how to share a saved video from your moto e4.

moto e4 - Take and Share a Picture

Here's how to take and share a picture from your moto e4.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto e4 - USB Debugging Mode

Here's how to connect your moto e4 to a computer using the Android SDK (software development kit).

moto e4 - Windows Device Manager Conflicts

Here's how to manage conflicts when transferring media between your moto e4 and a PC.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Moto E™ 4 Simulator: Adding a Contact

Learn how to add a new contact to your Moto E 4.

Moto E™ 4 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto E 4.

Moto E™ 4 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Moto E 4.

Moto E™ 4 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Moto E 4 without looking at it.

Moto E™ 4 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto E 4.

Moto E™ 4 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto E 4.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto e4 - Add a Contact

Here's how to add a contact to your moto e4.

moto e4 - Contact Display Options

Here's how to customize the way contacts are displayed in your moto e4.

moto e4 - Delete a Contact

Here's how to delete a saved contact from your moto e4.

moto e4 - Edit a Contact

Here's how to edit a contact on your moto e4.

moto e4 - Export Contacts to SD / Memory Card

Here's how to export contacts to a memory (SD) card from your moto e4.

moto e4 - Import Contacts from SD / Memory Card

Here's how to import a contact from a memory card to your moto e4.

moto e4 - Link / Unlink Contacts

Here's how to link / unlink contacts in your moto e4. This can help with duplicate or missing contacts.

moto e4 - Send Contact via Bluetooth

Here's how to send contact info via Bluetooth using your moto e4.

moto e4 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your moto e4.

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

moto e4 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto e4.

moto e4 - Turn Data On / Off

Here's how to turn mobile data for your moto e4 on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto e4 - Set Date and Time

Here's how to set the date and time on your moto e4.

Device ID & Info

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto e4 - View Phone Number

Here's how to view the phone number for your moto e4.

moto e4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your moto e4.

moto e4 - View MAC Address

Here's how to view the Wi-Fi address for your moto e4.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Moto E™ 4 Simulator: Accessing Settings

Explore how to access settings on your Moto E 4 to change alert sounds, turn off GPS and more.

Moto E™ 4 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Moto E 4 by adjusting the screen timeout.

Moto E™ 4 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Moto E 4.

Moto E™ 4 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto E 4.

Moto E™ 4 Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto E 4.

Moto E™ 4 Simulator: Managing Data Usage

Discover how to manage data usage on your Moto E 4.

Moto E™ 4 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto E 4 to Airplane mode.

Moto E™ 4 Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Moto E 4's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto e4 - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Screen saver, Font size, etc.) for your moto e4.

moto e4 - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on your moto e4 off using Airplane Mode.

moto e4 - Turn Screen Rotation On / Off

Here's how to flip or rotate the screen on your moto e4.

moto e4 - Manage Do Not Disturb Settings

Here's how to manage notification settings on your moto e4 if you're not receiving calls or messages.

moto e4 - Turn Screen Inversion On / Off

Here's how fix the color scheme on your moto e4 if it's reversed.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto E™ 4 Simulator: Forwarding an Email

Learn how to forward an email on your Moto E 4.

Moto E™ 4 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto E 4.

Moto E™ 4 Simulator: Replying to an Email

Discover how to reply to an email on your Moto E 4.

Moto E™ 4 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto E 4.

Moto E™ 4 Simulator: Sending an Email to a Group

See how to send a group email on your Moto E 4.

Moto E™ 4 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto E 4.

Moto E™ 4 Simulator: Setting Up Personal Email

See how to access your existing email account on your Moto E 4.

Moto E™ 4 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Moto E 4.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto e4 - Add a Personal Email Account

Here's how to add a personal email account to your moto e4.

moto e4 - Compose and Send Email Message

Here's how to compose and send email messages from your moto e4.

moto e4 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto e4.

moto e4 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto e4.

moto e4 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto e4.

moto e4 - Manage Corporate Email Settings

Here's how to update the work email settings for your moto e4.

moto e4 - Perform a Gmail Sync

Here's how to sync your Google account (email, contacts, calendar, etc.) on your moto e4.

moto e4 - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove then re-add a work email account on your moto e4 to fix email issues.

moto e4 - Remove Gmail Account

Here's how to remove then re-add a Gmail account on your moto e4 to fix email issues.

moto e4 - Remove a Personal Email Account

Here's how to remove then re-add an email account on your moto e4 to fix email issues.

moto e4 - Reply to an Email Message

Here's how to reply to an email from your moto e4.

moto e4 - Set Up Corporate Email (Exchange ActiveSync)

Here's how to add a work email account to your moto e4.

moto e4 - View Email Messages

Here's how to view email messages on your moto e4.

moto e4 - Delete Email Messages

Here's how to delete email messages from your moto e4.

moto e4 - Email Account Common Settings

Here's how to manage personal email settings (account name, etc.) for your moto e4.

moto e4 - Email Account Notification Settings

Here's how to update your moto e4 settings if you're not getting personal email notifications.

moto e4 - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your moto e4.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

moto e4 - Turn GPS Location On / Off

Here's how to turn location (GPS) services for your moto e4 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

moto e4 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto e4.

Home Screen

Moto E™ 4 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto E 4 for quick access to them.

Moto E™ 4 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Moto E 4 to help organize your apps.

Moto E™ 4 Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Moto E 4.

Moto E™ 4 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto E 4.

Moto E™ 4 Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Moto E 4.

Moto E™ 4 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto E 4.

Moto E™ 4 Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Moto E 4.

moto e4 - Remove Items from Home Screen

Here's how to remove items from the Home screen of your moto e4.

moto e4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto e4.

moto e4 - Add Folders to Home Screen

Here's how to add folders to your moto e4 Home screen.

moto e4 - Add Shortcuts to Home Screen

Here's how to add shortcuts to your favorite apps onto your moto e4 Home screen.

moto e4 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your moto e4.

moto e4 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your moto e4.

Hotspot

moto e4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your moto e4.

moto e4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto e4.

moto e4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto e4 on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Moto E™ 4 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto E 4, so it's easy to find later.

Moto E™ 4 Simulator: Navigating to a Website

Discover how to find a website using your Moto E 4.

Moto E™ 4 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto E 4.

Moto E™ 4 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto E 4.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto e4 - Change the Browser Start / Home Page

Here's how to change the search engine preferences on your moto e4.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Moto E™ 4 Simulator: Changing the Language

Discover how to change the language settings on your Moto E 4.

moto e4 - Language Selection

Here's how to change the language settings for your moto e4.

Lock, Unlock, Password & Security

Moto E™ 4 Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto E 4 to help protect your private information.

Moto E™ 4 Simulator: Unlocking the Screen

See how to unlock the screen on your Moto E 4.

moto e4 - Remove Saved Fingerprints

Here's how to remove saved fingerprints from your moto e4.

moto e4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto e4 when the screen is locked.

moto e4 - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto e4.

moto e4 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition to unlock your moto e4.

moto e4 - Set Up Screen Lock

Here's how to add a screen lock (e.g. password, PIN) to your moto e4.

moto e4 - Turn Off Screen Lock

Here's how to disable the screen lock setting for your moto e4.

moto e4 - Unlock Screen

Here's how to unlock the screen on your moto e4.

moto e4 - Add Additional Fingerprints

Here's how to give additional fingerprints access to unlock your moto e4.

moto e4 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your moto e4.

moto e4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto e4.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto e4 - Check Device Storage

Here's how to free up space if your moto e4 memory is full or apps run slow, crash or reset.

moto e4 - Export Contacts to SD / Memory Card

Here's how to export contacts to a memory (SD) card from your moto e4.

moto e4 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto e4.

moto e4 - Import Contacts from SD / Memory Card

Here's how to import a contact from a memory card to your moto e4.

moto e4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto e4.

moto e4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from internal storage on your moto e4 to a memory card.

moto e4 - Remove SD / Memory Card

Here's how to remove the memory (SD) card from your moto e4.

Mobile Hotspot

Moto E™ 4 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto E 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

moto e4 - Move Music Files from Device

Here's how to transfer music files from your moto e4 to a computer.

moto e4 - Move Music Files to Device

Here's how to transfer music files from a computer to your moto e4.

Navigating & Multitasking

Moto E™ 4 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Moto E 4.

Moto E™ 4 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto E 4.

Moto E™ 4 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Moto E 4.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Motorola moto e4 - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Motorola moto e4 gold - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including tha latest security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

moto e4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto e4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto e4 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto e4 if the screen freezes or call, app, audio or sync issues occur.

moto e4 - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e4.

moto e4 - View Software Version

Here's how to view the software version your moto e4 is running.

moto e4 Prepaid Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Moto E™ 4 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto E 4 to add memory for photos, videos, music, documents and more.

Moto E™ 4 Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto E 4.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto e4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto e4.

moto e4 - Modify SIM PIN

Here's how to change your SIM card lock code for your moto e4.

moto e4 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN for your moto e4 on or off.

moto e4 - View SIM Card Number

Here's how to view the SIM card number for your moto e4.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto E™ 4 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto E 4.

Moto E™ 4 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto E 4 to help protect your account.

Moto E™ 4 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto E 4.

Sounds, Volume & Audio

moto e4 - Save a Ringtone

Here's how to save a ringtone to your moto e4.

moto e4 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto e4.

moto e4 - Volume Controls

Here's how to adjust volume controls on your moto e4 for media and incoming calls / messages.

moto e4 - Set Ringtones

Here's how to select a ringtone for your moto e4.

moto e4 - Vibrate Mode

Here's how to set the ringtone for your moto e4 to vibrate.

Status Indicators/Lights

moto e4 - View Signal Strength

Here's how to view the current signal strength for your moto e4.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

moto e4 - View Device Screen on TV

Here's how to display your moto e4 screen on a compatible external device (e.g. TV).

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto e4 - Set Default Messaging App

Here's how to set the default messaging app for your moto e4.

moto e4 - Text Message Notification Settings

Here's how to set text message notifications for your moto e4.

moto e4 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto e4.

moto e4 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto e4.

moto e4 - View Text Messages

Here's how to view text messages on your moto e4.

moto e4 - Auto Receive Messages

Here's how to automatically receive multimedia (picture / video) messages on your moto e4.

moto e4 - Create and Send a Text Message

Here's how to create and send a text message from your moto e4.

moto e4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto e4.

moto e4 - Delete Messages

Here's how to delete text messages from your moto e4.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Moto E™ 4 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto E 4.

moto e4 - Capture a Screenshot

Here's how to take a screenshot on your moto e4.

moto e4 - Set Up Printing

Here's how to add a printer to your moto e4.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto e4 - Manage TTY Settings

Here's how to change the TTY settings on your moto e4.

Wallpapers/Theme

Moto E™ 4 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto E 4.

moto e4 - Set Wallpaper

Here's how to select a wallpaper for your moto e4.

Wi-Fi & Network

Moto E™ 4 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto E 4 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto e4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto e4 with other Wi-Fi capable devices.

moto e4 - Add a Wi-Fi Network

Here's how to connect your moto e4 to a Wi-Fi network.

moto e4 - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi network to your moto e4.

moto e4 - Reset Network Settings

Here's how to reset network settings if your moto e4 can't connect to the internet or send messages.

moto e4 - Tethered Modem Connection

Here's how to create a USB or Bluetooth tethered modem connection via your moto e4.

moto e4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto e4 on or off.

moto e4 - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your moto e4.

moto e4 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto e4 to automatically switch between Wi-Fi and mobile data.

moto e4 - Network Mode Settings

Here's how to adjust Network Mode Settings if you're having issues with calls, texts or data services.