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Motorola moto z2 play

Find device-specific support and online tools for your Motorola moto z2 play.

Filter all topics below.


Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto z2 play User Guide (PDF)

This Motorola moto z2 play User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto z2 play - Activate / Set Up Device

Here's how to set up your moto z2 play after a factory data reset.

moto z2 play - Add an Existing Google™ Account

Here's how to add an existing Gmail account to your moto z2 play.

moto z2 play - Adjust Account Sync Settings

Here's how to sync personal email if you're not receiving email and app notifications on your moto z2 play.

moto z2 play - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto z2 play on or off.

Alerts & Reminders

moto z2 play - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your moto z2 play.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto z2 play - Move Music Files from Device

Here's how to transfer music files from your moto z2 play to a computer.

moto z2 play - Move Music Files to Device

Here's how to transfer music files between your Moto Z2 PLAY and a computer.

moto z2 play - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto z2 play to a computer.

moto z2 play - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto x2 play.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Moto Z2 Play Simulator: Charging Your Phone

Learn how to charge your Moto Z2 Play.

Moto Z2 Play Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto Z2 Play.

Moto Z2 Play Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Moto Z2 Play.

Moto Z2 Play Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Moto Z2 Play.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

moto z2 play - Extend Battery Life

Here's how to improve the battery life for your moto z2 play.

moto z2 play - Power Saver Settings

Here's how to manage 'Battery / Power saver' settings on your moto z2 play to improve battery performance.

moto z2 play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your z2 Play.

moto z2 play - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your moto z2 play.

moto z2 play - Turn Power Saver On / Off

Here's how to turn battery saver on the moto z2 play on or off.

Bluetooth

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Moto Z2 Play Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto Z2 Play with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto z2 play - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth on your moto z2 play.

moto z2 play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto z2 play on or off and make it visible to other devices for pairing.

Calling & Dialing

Moto Z2 Play Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto Z2 Play.

Moto Z2 Play Simulator: Calling a New Number

Discover how to use your Moto Z2 Play to call a new number.

Moto Z2 Play Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Moto Z2 Play.

Moto Z2 Play Simulator: Calling with Video

Learn how to make a video call on your Moto Z2 Play.

Moto Z2 Play Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto Z2 Play.

Moto Z2 Play Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z2 Play.

Moto Z2 Play Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto Z2 Play.

Moto Z2 Play Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto Z2 Play.

Moto Z2 Play Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto Z2 Play.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

moto z2 play - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto z2 play.

moto z2 play - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto Z2 play.

moto z2 play - Call a Number

Here's how to call a number on your moto z2 play.

moto z2 play - Manage DTMF Tones

Here's how to correct your dialpad entries if they aren't being recognized when calling into an automated system.

moto z2 play - Place a Conference Call

Here's info on how to place a conference call on your moto z2 play.

moto z2 play - Redial

Here's how to redial the last called contact on your moto z2 play.

moto z2 play - View / Delete Call History

Here's how to view or clear the call history on your moto z2 play.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto Z2 Play Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto Z2 Play.

Moto Z2 Play Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Moto Z2 Play.

Moto Z2 Play Simulator: Recording a Video

Learn how to record a video using your Moto Z2 Play.

Moto Z2 Play Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Picture

Discover how to take a photo using your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto Z2 Play.

Moto Z2 Play Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto Z2 Play.

Moto Z2 Play Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto Z2 Play.

Moto Z2 Play Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto Z2 Play.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto z2 play - Common Camera Settings

Here's how to configure some common camera settings on your moto z2 play.

moto z2 play - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto z2 play to a computer.

moto z2 play - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your moto x2 play.

moto z2 play - Record and Share a Video

Here's how to record and share a video on your moto z2 play.

moto z2 play - Share Picture from Gallery

Here's how to send a picture from the photo gallery on your moto z2 play.

moto z2 play - Take and Share a Picture

Here's how to take and share a picture from your moto z2 play.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto z2 play - USB Debugging Mode

Here's how to facilitate a connection between your moto z2 play and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Moto Z2 Play Simulator: Adding a Contact

Learn how to add a new contact to your Moto Z2 Play.

Moto Z2 Play Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto Z2 Play.

Moto Z2 Play Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Moto Z2 Play.

Moto Z2 Play Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Moto Z2 Play without looking at it.

Moto Z2 Play Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto Z2 Play.

Moto Z2 Play Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto Z2 Play.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto z2 play - Add a Contact

Here's how to add a contact on your moto z2 play.

moto z2 play - Contact Display Options

Here's how to configure how your contacts display on your moto z2 play.

moto z2 play - Delete a Contact

Here's how to delete a saved contact from your moto z2 play.

moto z2 play - Edit a Contact

Here's how to edit saved contacts on your moto z2 play.

moto z2 play - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your Moto Z2 PLAY to an SD / Memory Card.

moto z2 play - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your moto z2 play.

moto z2 play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto z2 play.

moto z2 play - Send Contact via Bluetooth®

Here's how to share a contact via Bluetooth on your moto z2 play.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto z2 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 play.

moto z2 play - Turn Data On / Off

Here's how to turn on mobile data on your moto z2 play on or off.

moto z2 play - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto z2 play.

Date & Time

moto z2 play - Set Date and Time

Here's how to correct the date and/or time on your moto z2 play.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

moto z2 play - View Device ID (ESN / IMEI / MEID)

Here's how to view the Device ID on your moto z2 play.

moto z2 play - View MAC Address

Here's how to view the MAC ID on your moto z2 play.

moto z2 play - View Phone Number

Here's how to view the number on your moto z2 play.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Moto Z2 Play Simulator: Accessing Settings

Explore how to access settings on your Moto Z2 Play to change alert sounds, turn off GPS and more.

Moto Z2 Play Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Moto Z2 Play by adjusting the screen timeout.

Moto Z2 Play Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto Z2 Play.

Moto Z2 Play Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto Z2 Play.

Moto Z2 Play Simulator: Managing Data Usage

Discover how to manage data usage on your Moto Z2 Play.

Moto Z2 Play Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto Z2 Play to Airplane mode.

Moto Z2 Play Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Moto Z2 Play's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto z2 play - Adjust Display Settings

Here's how to adjust display settings including sleep (screen timeout) settings and screen rotation on your moto z2 play.

moto z2 play - Reset All Settings

Here's how to reset your phone if your Moto Z2 PLAY crashes, resets or runs slow, or apps freeze or reset the device.

moto z2 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto z2 play, view this info.

moto z2 play - Turn Screen Inversion On / Off

Here's how to fix your moto z2 play if the color scheme is reversed.

moto z2 play - Turn Screen Rotation On / Off

Here's how to fix if the display on your moto z2 play doesn't rotate.

moto z2 play - View Contact Sync Source

Here's how to view where a phonebook contact on your moto z2 play was imported from.

moto z2 play - Manage Do Not Disturb Settings

Here's how to manage interruptions, which helps if you're not receiving calls or alerts for your messages.

Email/Gmail

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto Z2 Play Simulator: Forwarding an Email

Learn how to forward an email on your Moto Z2 Play.

Moto Z2 Play Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto Z2 Play.

Moto Z2 Play Simulator: Replying to an Email

Discover how to reply to an email on your Moto Z2 Play.

Moto Z2 Play Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto Z2 Play.

Moto Z2 Play Simulator: Sending an Email to a Group

See how to send a group email on your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Personal Email

See how to access your existing email account on your Moto Z2 Play.

Moto Z2 Play Simulator: Switching Between Email Accounts

See how to access different email accounts on your Moto Z2 Play.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto z2 play - Add a Personal Email Account

Here's how to add a personal email on your moto z2 play.

moto z2 play - Compose and Send Email Message

Here's how to create and send an email message from your moto z2 play.

moto z2 play - Create a New Google™ Account

Here's how to create a new Google account on your moto z2 play.

moto z2 play - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto z2 play.

moto z2 play - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto z2 play.

moto z2 play - Manage Corporate Email Settings

Here's info on how to update the work email settings for your moto z2 play.

moto z2 play - Perform a Gmail™ Sync

Here's how to sync your Gmail, contacts, calendar, etc on your moto z2 play.

moto z2 play - Remove Gmail™ Account

Here's how to remove then re-add a Gmail account on your moto z2 play to often fix email issues.

moto z2 play - Remove a Personal Email Account

Here's how to remove then re-add an email account on your moto z2 play to fix email issues.

moto z2 play - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email on your moto z2 play.

moto z2 play - View Email Messages

Here's how to view an email message on your moto z2 play.

moto z2 play - Email Account Common Settings

Here's how to update common personal email settings for your moto z2 play.

moto z2 play - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto z2 play.

moto z2 play - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto z2 play.

moto z2 play - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove then re-add a work email account on your moto z2 play, which often fixes email issues.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

moto z2 play - Turn GPS Location On / Off

Here's how to turn GPS Location on your moto z2 play on or off.

Gestures & Motions

Moto Actions - Activation and Use

Here's how to use Moto Actions features to easily navigate through your Motorola smartphone's screens while the navigation buttons are turned off.

Google Backup & restore

moto z2 play - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your z2 play.

Home Screen

Moto Z2 Play Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto Z2 Play for quick access to them.

Moto Z2 Play Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Moto Z2 Play to help organize your apps.

Moto Z2 Play Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Moto Z2 Play.

Moto Z2 Play Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z2 Play.

Moto Z2 Play Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Moto Z2 Play.

Moto Z2 Play Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto Z2 Play.

Moto Z2 Play Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Moto Z2 Play.

moto z2 play - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your moto z2 play.

moto z2 play - Rename Home Screen Folder

Here's how to change the name of a Home screen folder on your moto z2 play.

moto z2 play - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto z2 play

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

moto z2 play - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto z2 play.

moto z2 play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto z2 play.

moto z2 play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings for your moto z2 play.

moto z2 play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto z2 play on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Moto Z2 Play Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto Z2 Play, so it's easy to find later.

Moto Z2 Play Simulator: Navigating to a Website

Discover how to find a website using your Moto Z2 Play.

Moto Z2 Play Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto Z2 Play.

Moto Z2 Play Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z2 Play.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Moto Z2 Play Simulator: Changing the Language

Discover how to change the language settings on your Moto Z2 Play.

moto z2 play - Language Selection

Here's how to change the language on your moto z2 play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Moto Z2 Play Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto Z2 Play to help protect your private information.

Moto Z2 Play Simulator: Unlocking the Screen

See how to unlock the screen on your Moto Z2 Play.

moto z2 play - Add Additional Fingerprints

Here's how to add a fingerprint to unlock your moto z2 play.

moto z2 play - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto z2 play.

moto z2 play - Remove Saved Fingerprints

Here's how to remove saved fingerprints off your moto z2 play.

moto z2 play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto z2 play when the screen is locked.

moto z2 play - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto z2 play.

moto z2 play - Set Up Fingerprint Recognition

Here's how to set up Fingerprint recognition on your moto z2 play.

moto z2 play - Set Up Screen Lock

Here's how to set up the screen lock on your moto z2 play.

moto z2 play - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto z2 play.

moto z2 play - Turn Off Screen Lock

Here's how to disable the screen lock setting on your moto z2 play.

moto z2 play - Unlock Screen

Here's how to unlock the screen on your Moto Z2 PLAY.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto z2 play - Check Device Storage

Here's how to free up space if your device runs slow or crashes, apps freeze or you can't save media.

moto z2 play - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your Moto Z2 PLAY to an SD / Memory Card.

moto z2 play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto z2 play.

moto z2 play - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your moto z2 play.

moto z2 play - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto z2 play.

moto z2 play - Remove SD Card

Here's how to remove the SD (memory card) on the moto z2 play.

moto z2 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your moto z2 play.

Mobile Hotspot

Moto Z2 Play Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto Z2 Play as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

moto z2 play - Move Music Files from Device

Here's how to transfer music files from your moto z2 play to a computer.

moto z2 play - Move Music Files to Device

Here's how to transfer music files between your Moto Z2 PLAY and a computer.

Navigating & Multitasking

Moto Z2 Play Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Moto Z2 Play.

Moto Z2 Play Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto Z2 Play.

Moto Z2 Play Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Moto Z2 Play.

Near Field Communication (NFC)

moto z2 play - Transfer Data via Android Beam

Here's how to transfer data with Android Bean from your Moto Z2 PLAY to another NFC-capable device.

moto z2 play - Turn Android Beam On / Off

Here's how to turn Android Beam on or off for your Moto Z2 PLAY.

moto z2 play - Turn NFC On / Off

Here's how to turn NFC on or off on the moto z2 play.

Operating System & Software

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto z2 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.

moto z2 play - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.

moto z2 play - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

moto z2 play - Install Device Software Update

Here's how to check for or to install software updates on your moto z2 play.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Moto Z2 Play Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto Z2 Play to add memory for photos, videos, music, documents and more.

Moto Z2 Play Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto Z2 Play.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

moto z2 play - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto z2 play.

moto z2 play - Modify SIM PIN

Here's how to change the SIM card lock code on your Moto z2 play.

moto z2 play - View SIM Card Number

Here's how to view the SIM card number associated with your moto z2 play.

moto z2 play - Turn SIM PIN On / Off

Here's hw to turn SIM PIN for your moto z2 play on or off.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto Z2 Play Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z2 Play.

Moto Z2 Play Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z2 Play to help protect your account.

Moto Z2 Play Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z2 Play.

Sounds, Volume & Audio

moto z2 play - Save a Ringtone

Here's how to save a music file as a ringtone on your moto z2 play.

moto z2 play - Set Ringtones

Here's how to set a ringtone on your moto z2 play.

moto z2 play - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Moto Z2 PLAY.

moto z2 play - Vibrate Mode

Here's how to set vibrate on your moto z2 play.

moto z2 play - Volume Controls

Here's how to adjust the volume if your moto z2 play doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto z2 play - View Signal Strength

Here's how to view signal strength on the moto z2 play.

TV

moto z2 play - View Device Screen on TV

Here's how to view the screen of your moto z2 play on your TV or another media device.

Text & Multimedia Messaging

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto z2 play - Auto Receive Messages

If your moto z2 play is not receiving multimedia (picture / video) messages, view this info.

moto z2 play - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto z2 play.

moto z2 play - Delete Messages

Here's how to delete text messages from your Moto Z2 PLAY.

moto z2 play - Set Default Messaging App

Here's how to change the default app you use for text messages on your moto z2 play.

moto z2 play - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto z2 play.

moto z2 play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto z2 play.

moto z2 play - View Text Messages

Here's how to view text messages on your moto z2 play via the Messages app.

moto z2 play - Create and Send a Text Message

Here's how to create a text message and add an attachment on your moto z2 play.

Tips, Tricks & Shortcuts

Moto Z2 Play Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto Z2 Play.

Moto Z2 Play Simulator: Setting Up Moto Actions

Discover how to set up Moto Actions on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Moto Display

Learn how to use Moto Display on your Moto Z2 Play.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto z2 play - Capture a Screenshot

Here's how to capture a screenshot on your Moto Z2 PLAY.

moto z2 play - Set Up Printing

Here's info on how to set up and add a printer to your moto z2 play.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

moto z2 play - Manage TTY Settings

Here's how to change your TTY settings on your Moto Z2 PLAY.

Wallpapers/Theme

Moto Z2 Play Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto Z2 Play.

moto z2 play - Set Wallpaper

Here's how to set the Home screen image on your moto z2 play.

Wi-Fi & Network

Moto Z2 Play Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto Z2 Play to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto z2 play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto z2 play with other Wi-Fi capable devices.

moto z2 play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto z2 play.

moto z2 play - Add a Wi-Fi Network

Here's how to add a Wi-Fi connect on to your moto z2 play.

moto z2 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto z2 play to auto switch between Wi-Fi and mobile data.

moto z2 play - Manually Add a Wi-Fi Network

Here's how manually add a Wi-Fi network to your moto z2 play if the one you want to add to doesn't display.

moto z2 play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto z2 play.

moto z2 play - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto z2 play.

moto z2 play - Reset Network Settings

Here's how to reset settings if your moto z2 play can't connect to data or send / receive messages.

moto z2 play - Tethered Modem Connection

Here's how to share your moto z2 play internet connection.

moto z2 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto z2 play.

moto z2 play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on your moto z2 play on or off.