Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
LG VX5200
Motorola V325
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Galaxy J3 V (3rd Gen.)
Galaxy J7 V (2nd Gen.)
Samsung Galaxy J3 (3rd Gen.)
Motorola V325xi
Samsung Galaxy J7 (2nd Gen.)

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Account Sync Settings - moto z2 play
[Device-Specific Instructions]
Motorola moto z2 play User Guide (PDF)
[PDF]
This Motorola moto z2 play User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.
Set Up Device - moto z2 play
[Device-Specific Instructions]
Here's how to set up your moto z2 play after a factory data reset.
Turn Off Android™ Device Protection - moto z2 play
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your moto z2 play.
Turn On Android™ Device Protection - moto z2 play
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your moto z2 play.

Alerts & Reminders

Manage Alerts / Notifications - moto z2 play
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Music Files from Device - moto z2 play
[Device-Specific Instructions]
Move Music Files to Device - moto z2 play
[Device-Specific Instructions]
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Basics

Moto Z2 Play Simulator: Charging Your Phone
[Interactive Simulation]
Learn how to charge your Moto Z2 Play.
Moto Z2 Play Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Moto Z2 Play.
Moto Z2 Play Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
Discover more about the back of your Moto Z2 Play.
Moto Z2 Play Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Moto Z2 Play.

Battery & Power

Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - moto z2 play
[Device-Specific Instructions]
Extend Battery Life - moto z2 play
[Device-Specific Instructions]
Power Saver Settings - moto z2 play
[Device-Specific Instructions]
Turn Power Saver On / Off - moto z2 play
[Device-Specific Instructions]
View Battery Status - moto z2 play
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Moto Z2 Play with your Bluetooth device.
Send Contact via Bluetooth® - moto z2 play
[Device-Specific Instructions]
Turn Bluetooth® On / Off - moto z2 play
[Device-Specific Instructions]

Calling & Dialing

Activate Wi-Fi Calling - Motorola
[Device-Specific Instructions]
Add a Speed Dial - moto z2 play
[Device-Specific Instructions]
Auto Reject or Ignore Call - moto z2 play
[Device-Specific Instructions]
Call History - moto z2 play
[Device-Specific Instructions]
Call a Number - moto z2 play
[Device-Specific Instructions]
DTMF - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Moto Z2 Play.
Moto Z2 Play Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Moto Z2 Play to call a new number.
Moto Z2 Play Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to make a call in HD Voice on your Moto Z2 Play.
Moto Z2 Play Simulator: Calling with Video
[Interactive Simulation]
Learn how to make a video call on your Moto Z2 Play.
Moto Z2 Play Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Moto Z2 Play.
Moto Z2 Play Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z2 Play.
Moto Z2 Play Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Moto Z2 Play.
Moto Z2 Play Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Moto Z2 Play.
Moto Z2 Play Simulator: Turning HD Voice On and Off
[Interactive Simulation]
See how to turn on HD Voice on your Moto Z2 Play.
Moto Z2 Play Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Moto Z2 Play.
Moto Z2 Play Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Moto Z2 Play.
Place a Conference Call - moto z2 play
[Device-Specific Instructions]
Redial - moto z2 play
[Device-Specific Instructions]
Remove a Speed Dial - moto z2 play
[Device-Specific Instructions]
Restriction Settings - moto z2 play
[Device-Specific Instructions]

Camera, Photos & Videos

Common Camera Settings - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Moto Z2 Play.
Moto Z2 Play Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Moto Z2 Play.
Moto Z2 Play Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
An interactive guide on how to change the size of your pictures or videos with your Moto Z2 Play.
Moto Z2 Play Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Moto Z2 Play.
Moto Z2 Play Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Moto Z2 Play.
Moto Z2 Play Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Moto Z2 Play.
Moto Z2 Play Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Moto Z2 Play.
Moto Z2 Play Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Moto Z2 Play.
Moto Z2 Play Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
A visual guide for transferring photos to the SD card on your Moto Z2 Play.
Moto Z2 Play Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Moto Z2 Play.
Moto Z2 Play Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Moto Z2 Play.
Record and Share a Video - moto z2 play
[Device-Specific Instructions]
Share Picture from Gallery - moto z2 play
[Device-Specific Instructions]
Here's how to send a picture from the photo gallery on your moto z2 play.
Share Video from Gallery - moto z2 play
[Device-Specific Instructions]
Share Video from Gallery - moto z2 play
[Device-Specific Instructions]
Take and Share a Picture - moto z2 play
[Device-Specific Instructions]
View Pictures / Videos - moto z2 play
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - moto z2 play
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Add a Contact - moto z2 play
[Device-Specific Instructions]
Contact Display Options - moto z2 play
[Device-Specific Instructions]
Delete a Contact - moto z2 play
[Device-Specific Instructions]
Edit a Contact - moto z2 play
[Device-Specific Instructions]
Export Contacts to SD Card - moto z2 play
[Device-Specific Instructions]
Export Contacts to SIM Card - moto z2 play
[Device-Specific Instructions]
Import Contacts from SD Card - moto z2 play
[Device-Specific Instructions]
Import Contacts from SIM Card - moto z2 play
[Device-Specific Instructions]
Link / Unlink Contacts - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Moto Z2 Play.
Moto Z2 Play Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Moto Z2 Play.
Moto Z2 Play Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Moto Z2 Play.
Moto Z2 Play Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Moto Z2 Play without looking at it.
Moto Z2 Play Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Moto Z2 Play.
Moto Z2 Play Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Moto Z2 Play.
Send Contact via Bluetooth® - moto z2 play
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Data Roaming - moto z2 play
[Device-Specific Instructions]
Manage Data Usage - moto z2 play
[Device-Specific Instructions]
Restrict Data Usage by App - moto z2 play
[Device-Specific Instructions]
Turn Data On / Off - moto z2 play
[Device-Specific Instructions]

Date & Time

Date and Time Settings - moto z2 play
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - moto z2 play
[Device-Specific Instructions]
View Phone Info - moto z2 play
[Device-Specific Instructions]
View Phone Number - moto z2 play
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Adjust Brightness Settings - moto z2 play
[Device-Specific Instructions]
Adjust Display Settings - moto z2 play
[Device-Specific Instructions]
Adjust Font Settings - moto z2 play
[Device-Specific Instructions]
Airplane Mode - moto z2 play
[Device-Specific Instructions]
Manage Interruptions - Moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Moto Z2 Play to change alert sounds, turn off GPS and more.
Moto Z2 Play Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Moto Z2 Play by adjusting the screen timeout.
Moto Z2 Play Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Moto Z2 Play.
Moto Z2 Play Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Moto Z2 Play.
Moto Z2 Play Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Moto Z2 Play.
Moto Z2 Play Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Moto Z2 Play.
Moto Z2 Play Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Moto Z2 Play.
Moto Z2 Play Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Moto Z2 Play to Airplane mode.
Moto Z2 Play Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Moto Z2 Play's battery life for the most important functions.
Reset All Settings - moto z2 play
[Device-Specific Instructions]
Touch Screen Settings - moto z2 play
[Device-Specific Instructions]
Turn Screen Rotation On / Off - moto z2 play
[Device-Specific Instructions]
View Contact Sync Source - moto z2 play
[Device-Specific Instructions]

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
Delete Email Messages - moto z2 play
[Device-Specific Instructions]
Email Account Common Settings - moto z2 play
[Device-Specific Instructions]
Gmail™ Sync - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Moto Z2 Play.
Moto Z2 Play Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Moto Z2 Play.
Moto Z2 Play Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Moto Z2 Play.
Moto Z2 Play Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Moto Z2 Play.
Moto Z2 Play Simulator: Sending an Email to a Group
[Interactive Simulation]
See how to send a group email on your Moto Z2 Play.
Moto Z2 Play Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Moto Z2 Play.
Moto Z2 Play Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Moto Z2 Play.
Moto Z2 Play Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Moto Z2 Play.
Remove Gmail™ Account - moto z2 play
[Device-Specific Instructions]
Reply to an Email Message - moto z2 play
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - moto z2 play
[Device-Specific Instructions]

Gestures & Motions

Moto Actions - Activation and Use
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - moto z2 play
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - moto z2 play
[Device-Specific Instructions]

Home Screen

Access Notification Panel - moto z2 play
[Device-Specific Instructions]
Add Folders to Home Screen - moto z2 play
[Device-Specific Instructions]
Add Home Screen Panels - moto z2 play
[Device-Specific Instructions]
Add Shortcuts to Home Screen - moto z2 play
[Device-Specific Instructions]
Add Widgets to Home Screen - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Moto Z2 Play for quick access to them.
Moto Z2 Play Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Moto Z2 Play to help organize your apps.
Moto Z2 Play Simulator: Adding and Deleting Home Screens
[Interactive Simulation]
See how to add and delete Home screens on your Moto Z2 Play.
Moto Z2 Play Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z2 Play.
Moto Z2 Play Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Moto Z2 Play.
Moto Z2 Play Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Moto Z2 Play.
Moto Z2 Play Simulator: Use Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Moto Z2 Play.
Remove Home Screen Panels - moto z2 play
[Device-Specific Instructions]
Remove Items from Home Screen - moto z2 play
[Device-Specific Instructions]
Rename Home Screen Folder - moto z2 play
[Device-Specific Instructions]
Set Default Home Screen Panel - moto z2 play
[Device-Specific Instructions]
View Home Screen Panels - moto z2 play
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Mobile Hotspot Settings - moto z2 play
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - moto z2 play
[Device-Specific Instructions]

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Moto Z2 Play Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Moto Z2 Play, so it's easy to find later.
Moto Z2 Play Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Moto Z2 Play.
Moto Z2 Play Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Moto Z2 Play.
Moto Z2 Play Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z2 Play.
Web Browser - moto z2 play
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Moto Z2 Play.

Lock, Unlock, Password & Security

Add Additional Fingerprints - moto z2 play
[Device-Specific Instructions]
Change Device Password - moto z2 play
[Device-Specific Instructions]
Lock Screen Notifications - moto z2 play
[Device-Specific Instructions]
Manage Screen Lock Settings - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Moto Z2 Play to help protect your private information.
Moto Z2 Play Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Moto Z2 Play.
Remove Saved Fingerprints - moto z2 play
[Device-Specific Instructions]
Set Up Face Recognition - moto z2 play
[Device-Specific Instructions]
Set Up Screen Lock - moto z2 play
[Device-Specific Instructions]
Smart Lock - moto z2 play
[Device-Specific Instructions]
Turn Off Screen Lock - moto z2 play
[Device-Specific Instructions]
Unlock Screen - moto z2 play
[Device-Specific Instructions]
Here's how to unlock the screen on your Moto Z2 PLAY.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Check Memory - moto z2 play
[Device-Specific Instructions]
Export Contacts to SD Card - moto z2 play
[Device-Specific Instructions]
Format SD Card - moto z2 play
[Device-Specific Instructions]
Import Contacts from SD Card - moto z2 play
[Device-Specific Instructions]
Insert SD Card - moto z2 play
[Device-Specific Instructions]
Remove SD Card - moto z2 play
[Device-Specific Instructions]

Mobile Hotspot

Moto Z2 Play Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Moto Z2 Play as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Move Music Files from Device - moto z2 play
[Device-Specific Instructions]
Move Music Files to Device - moto z2 play
[Device-Specific Instructions]

Navigating & Multitasking

Moto Z2 Play Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Moto Z2 Play.
Moto Z2 Play Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Moto Z2 Play.
Moto Z2 Play Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Moto Z2 Play.

Near Field Communication (NFC)

Tap & Pay - moto z2 play
[Device-Specific Instructions]
Transfer Data via Android Beam - moto z2 play
[Device-Specific Instructions]
Here's how to transfer data with Android Bean from your Moto Z2 PLAY to another NFC-capable device.
Turn Android Beam On / Off - moto z2 play
[Device-Specific Instructions]
Here's how to turn Android Beam on or off for your Moto Z2 PLAY.
Turn NFC On / Off - moto z2 play
[Device-Specific Instructions]
Here's how to turn NFC on or off on the z2 play.

Operating System & Software

Software Update - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
Here's how to install the Verizon Upgrade Assistant for Motorola devices made after 8/20/2013 and prepaid devices.
Initial Setup - Software Upgrade / Repair Assistant (Motorola)
[Device-Specific Instructions]
This shows how to install the Verizon Upgrade Assistant on your PC or Mac.
Factory Data Reset (Powered Off) - moto z2 play
[Device-Specific Instructions]
Here is how to fix your Moto Z2 PLAY if it has a blank or frozen screen or calling, app, audio and syncing issues.
Factory Data Reset (Powered On) - moto z2 play
[Device-Specific Instructions]
Here's how to reset your Moto Z2 PLAY if it has a blank or frozen screen or calling, app or audio issues.
View Software Version - moto z2 play
[Device-Specific Instructions]
moto z2 play Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Delete a SIM Phone Book Entry - moto z2 play
[Device-Specific Instructions]
Export Contacts to SIM Card - moto z2 play
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Import Contacts from SIM Card - moto z2 play
[Device-Specific Instructions]
Insert SIM Card - moto z2 play
[Device-Specific Instructions]
Modify SIM PIN - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Moto Z2 Play to add memory for photos, videos, music, documents and more.
Moto Z2 Play Simulator: Inserting and Removing a the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Moto Z2 Play.
Remove SIM Card - moto z2 play
[Device-Specific Instructions]
Turn SIM PIN On / Off - moto z2 play
[Device-Specific Instructions]
Unblock SIM PIN - moto z2 play
[Device-Specific Instructions]
View SIM Card Number - moto z2 play
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Moto Z2 Play Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Moto Z2 Play.
Moto Z2 Play Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Moto Z2 Play to help protect your account.
Moto Z2 Play Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Moto Z2 Play.

Sounds, Volume & Audio

Save a Ringtone - moto z2 play
[Device-Specific Instructions]
Set Ringtones - moto z2 play
[Device-Specific Instructions]
Speakerphone - moto z2 play
[Device-Specific Instructions]
Vibrate Mode - moto z2 play
[Device-Specific Instructions]
Volume Controls - moto z2 play
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - moto z2 play
[Device-Specific Instructions]
Here's how to view signal strength on the moto z2 play.

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Auto Receive Messages - moto z2 play
[Device-Specific Instructions]
Cut, Copy and Paste Text - moto z2 play
[Device-Specific Instructions]
Delete Messages - moto z2 play
[Device-Specific Instructions]
Set Default Messaging App - moto z2 play
[Device-Specific Instructions]
Text Message Signature - moto z2 play
[Device-Specific Instructions]
View Text Messages - moto z2 play
[Device-Specific Instructions]
Here's how to view text messages on your moto z2 play via the Messages app.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Moto Z2 Play.
Moto Z2 Play Simulator: Setting Up Moto Actions
[Interactive Simulation]
Discover how to set up Moto Actions on your Moto Z2 Play.
Moto Z2 Play Simulator: Using Moto Display
[Interactive Simulation]
Learn how to use Moto Display on your Moto Z2 Play.
Set Up Printing - moto z2 play
[Device-Specific Instructions]

TV

Wireless Display - moto z2 play
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - moto z2 play
[Device-Specific Instructions]

Wallpapers/Theme

Moto Z2 Play Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Moto Z2 Play.
Set Wallpaper - moto z2 play
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Access Wi-Fi Direct - moto z2 play
[Device-Specific Instructions]
Activate Wi-Fi Calling - Motorola
[Device-Specific Instructions]
Add a Virtual Private Network - moto z2 play
[Device-Specific Instructions]
Add a Wi-Fi Network - moto z2 play
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - moto z2 play
[Device-Specific Instructions]
Moto Z2 Play Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Moto Z2 Play to connect to a Wi-Fi network, so you can access the internet without using data.
Moto Z2 Play Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC on your Moto Z2 Play
Network Mode Settings - moto z2 play
[Device-Specific Instructions]
Remove Wi-Fi Connection - moto z2 play
[Device-Specific Instructions]
Reset Network Settings - moto z2 play
[Device-Specific Instructions]
Tethered Modem Connection - moto z2 play
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi Calling On / Off - moto z2 play
[Device-Specific Instructions]
Turn Wi-Fi On / Off - moto z2 play
[Device-Specific Instructions]

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