Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Moto G Play
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
Yealink One TalkSM IP DECT Phone Bundle
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
Nokia Lumia 2520
LG VX5500
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
Samsung Gear S2 classic
Motorola W385
Samsung Galaxy Tab® S
Enact™ by LG
Lancet™
DROID RAZR MAXX by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
HTC One® remix
Galaxy Nexus by Samsung
HTC Desire® 612
LG ZONE® 4
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Lexus Connected Car
Watch Urbane™ 2nd Edition LTE
LG VX8350
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
Motorola MOTO™ VU204
LG VX3300
Motorola V325i
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Motorola V325
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Luge™ by Motorola Prepaid
Motorola W315
Samsung SCH-u540
Samsung SCH-a630
Samsung SCH-a650
Apple® iPad® (6th Generation) 9.7-inch
Motorola moto e5 play
moto g6 play
moto g6
G7 ThinQ
Samsung Galaxy Tab® 4
Motorola V325xi

How to Configure Routers for Network Extender

If you have a 4G LTE Network Extender:

Please refer to this guide if after more than an hour after installation, the LED light on your Network Extender is blinking blue and the device's display has not progressed further than step 8 of the startup process. Additional router configuration may be needed due to firewall settings or other custom settings. These specific ports and IP Addresses must be unblocked on your router's firewall or settings for the Network Extender to work properly.

If you have a 3G Network Extender:

This guide may help if the System LED on your Network Extender continuously alternates from solid red to quickly flashing red. Additional router configuration may be necessary due to restrictive firewall settings or other custom settings. These specific ports and IP Addresses must be unblocked on your router's firewall or settings for the Network Extender to work properly.

Instructions

Select the type of router you have and follow the instructions to configure it:

Note: Before following the instructions below, please note that Verizon does not own or support third party routers. These instructions are provided as guidance on how to use them with the Verizon Wireless Network Extender. We are not responsible for the effects of any configuration settings.

Comcast Cable Routers

See the instructions below for how to configure your Comcast Cable Router to work with your Network Extender:

  1. Access the admin portal of the router with a device connected to your router, open an internet browser and enter: http://10.0.0.1

  2. Enter username and password. For username type "admin" and for password type "password". If you need additional assistance, visit Find and Change Your Wireless Gateway Network Name (SSID) and Password (Network Key) page.

  3. Next, access the following menus:

    1. Gateway
    2. Connection
    3. Local IP Configuration
    4. In the setting for IPv4 change the Gateway Address from 10.0.0.1 to 192.168.0.1
  4. Go to Connected Devices and select Computers

    1. Wait for the Network Extender to show in the menu as Connected via Ethernet, which will show both IP and MAC addresses. When the device name appears, record the IP address for the next step. For 4G Network Extender, the IP Address can also be found by pressing the display button until it is displayed on the screen.

      Note: If the IP Address does not appear within 30 minutes, reboot the Network Extender.

      If the Network Extender does not show in the next 30 minutes, then call Comcast for Technical Support (800) 934-6489.

  5. Navigate to Advanced, then DMZ menu to enable the DMZ for the Network Extender.

    1. Select Enable DMZ
    2. Enter the Network Extender's IP address from Step 4 above and select Save.
  6. For a 3G Network Extender: Wait at least 10 minutes after making the updates to verify that the SYS light on your Network Extender is no longer fast blinking red.

    The SYS light should go to slow blinking red, then the GPS LED will turn blue and finally the SYS will be blue as well.

    Your 3G Network Extender is fully operational when all 4 LEDs are blue.


  7. For a 4G Network Extender: Wait at least 10 minutes after making updates to verify that the LED light is solid blue. Your Network Extender is fully operational when the LED light is solid blue and it displays "In Service" or "Verizon 4G LTE."

Time Warner Cable Technicolor Router

How to configure your Time Warner Cable Technicolor Router to work with your Network Extender:

  1. To access the admin portal of the router, open up an internet browser with a device connected to your router and enter: http://192.168.1.1. or http://192.168.0.1. Either will work.

  2. Enter your username and password. For username enter "admin" and for password enter "password".
    1. If this username and password combination doesn't work, please inspect the stickers on the back or bottom of the router (that may show under "Network Key") or contact Time Warner Cable customer service at (800) 892-4357.

  3. Select Firewall on the left menu under Gateway

  4. Change security level to "Minimum Security (Low)"

  5. Select Save Settings

    For a 3G Network Extender: Wait at least 10 minutes after making the updates to verify that the SYS light on your Network Extender is no longer fast blinking red.

    The SYS light should go to slow blinking red, then the GPS LED will turn blue and finally the SYS will be blue as well.

    Your 3G Network Extender is fully operational when all 4 LEDs are blue.

    For a 4G Network Extender: Wait at least 10 minutes after making updates to verify that the LED light is solid blue. Your 4G Network Extender is fully operational when the LED light is solid blue and it displays says "In Service" or "Verizon 4G LTE."

Time Warner Cable Arris Router

How to configure your Time Warner Cable Arris Router to work with the Network Extender:

  1. To access the admin portal of the router, open up an internet browser with a device connected to your router and enter: http://192.168.1.1. or http://192.168.0.1. Either will work.

  2. Enter your username and password. For ARRIS models that start with TG or DG for username enter "admin" and for password type "password".

    1. If this username/password combination doesn't work, please check the stickers on the back or bottom of the router or contact your Internet Service Provider.

  3. Access the Firewall menu

  4. Make sure the following boxes have a check mark:

    • Enable Firewall
    • Enable IPSec Pass Through
    • Enable PPTP Pass Through
    • Enable L2TP Pass Through

  5. For a 3G Network Extender: Wait at least 10 minutes after making the updates to verify that the SYS light on your Network Extender is no longer fast blinking red.

    The SYS light should go to slow blinking red, then the GPS LED will turn blue and finally the SYS will be blue as well.

    Your 3G Network Extender is fully operational when all 4 LEDs are blue.

    For a 4G Network Extender: Wait at least 10 minutes after making updates to verify that the LED light is solid blue. Your 4G Network Extender is fully operational when the LED light is solid blue and it displays says "In Service" or "Verizon 4G LTE."

D-Link Routers

Here's how to configure your router:

We recommend that you have the latest router firmware or software before starting the configuration process. Visit D-Link’s website for instructions on how to update your firmware.

  1. Make sure your IPSec (VPN) passthrough is enabled and supported. Please see the Specifications tab on D-Link's router product page for more information.

  2. Make sure the following ports are enabled:
    • 123 UDP
    • 4500 UDP
    • 500 UDP
    • 53 TCP / UDP
    • 52428 TCP / UDP

Older model routers might require port forwarding. Visit D-Link’s FAQ page to learn how to create a port forward rule.

Note: You may need to know the IP Address assigned to Network Extender by your router in order to forward ports. This can be found by going into your router's DHCP settings and finding the IP Address that is assigned to the Network Extender's MAC ID# / Address. The Network Extender's MAC ID is found on a sticker under the unit. For a 4G Network Extender, the IP Address can also be found by pressing the display button until it is displayed on the screen.

Please refer to your router's User Guide, or contact your router manufacturer to assist with configuring the above settings. Additionally, you may be able to find information by searching D-Link's Support website for instructions on topics such as port forwarding or setting up QoS.

Linksys / Cisco Routers

We recommend that you have the latest router firmware or software before starting the configuration process. Visit Cisco's Knowledge Base page on firmware updates to learn how to download the latest drivers for your router.

Here's how to configure your router:

  1. Make sure your IPSec (VPN) passthrough is enabled and supported. Visit Cisco's Knowledge Base page on VPN to learn how to set up a VPN passthrough.

  2. Verify your Quality of Service (QoS) is enabled and supported. Visit Cisco's Knowledge Base page on QoS to learn how to implement a QoS.

  3. Make sure the following ports are enabled:
    • 123 UDP
    • 4500 UDP
    • 500 UDP
    • 53 TCP / UDP
    • 52428 TCP / UDP

Visit Cisco's Knowledge Base site to learn how to set up single port forwarding and how to check the devices connected to your router.

Note: You may need to know the IP Address assigned to the Network Extender by your router in order to forward ports. This can be found by going into your router's DHCP settings and finding the IP Address that is assigned to the Network Extender's MAC ID# / Address. The Network Extender's MAC ID is found on a sticker under the unit. For a 4G Network Extender, the IP Address can also be found by pressing the display button until it is displayed on the screen.

Please refer to your router's User Guide, or contact your router manufacturer to assist with configuring the above settings. Additionally, you may be able to find information by searching Cisco's website for instructions on topics such as port forwarding or setting up QoS.

Netgear Routers

We recommend that you have the latest router firmware or software before starting the configuration process. Visit Netgear's FAQ page to learn how to update your firmware.

Here's how to configure your router:

  1. Make sure your IPSec (VPN) passthrough is enabled or supported. Visit Netgear's Knowledge Base page on VPN documentation to learn more.

  2. Verify your Quality of Service (QoS) is enabled or supported. Visit Netgear's Knowledge Base page on QoS to learn how to enable it.

  3. Make sure the following ports are enabled:
    • 123 UDP
    • 4500 UDP
    • 500 UDP
    • 53 TCP / UDP
    • 52428 TCP / UDP

Visit Netgear's Knowledge Base page on port forwarding to learn more.

Note: You may need to know the IP Address assigned to the Network Extender by your router in order to forward ports. This can be found by going into your router's DHCP settings and finding the IP Address that is assigned to the Network Extender's MAC ID# / Address. The Network Extender's MAC ID is found on a sticker under the unit. For a 4G Network Extender, the IP Address can also be found by pressing the display button until it is displayed on the screen.

Please refer to your router's User Guide, or contact your router manufacturer to assist with configuration settings. You can also find information by searching Netgear's Support page for instructions on topics such as port forwarding or setting up QoS.

We don't provide support for third party routers. These instructions are for informational purposes only and serve as an example of the types of steps you may need to follow from your router's user manual or by contacting your router manufacturer.

Was this helpful?    
  • Don't let poor signal strength slow you down. 
    Improve your Internet signal with a Network Extender and stay connected. 

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true