Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Initial Setup - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
This shows how to install HTC Software Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]
Move Music Files from Device - HTC One M9
[Device-Specific Instructions]
Move Music Files to Device - HTC One M9
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - HTC One® (M9)
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
HTC One® M9 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your HTC One m9.
HTC One® M9 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your HTC One m9.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - HTC One® (M9)
[Device-Specific Instructions]
Extend Battery Life - HTC One® (M9)
[Device-Specific Instructions]
Battery Overview - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Using Extreme Power Saving Mode
[Interactive Simulation]
Learn how to switch to Extreme Power Saving mode to help lengthen the battery life of your HTC One m9.
View Battery Status - HTC One M9
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
Bluetooth® Discovery Mode - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your HTC One m9 with your Bluetooth device.
HTC One® M9 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to wirelessly send photos using Bluetooth on your HTC One m9.
Turn Bluetooth® On / Off - HTC One® M9
[Device-Specific Instructions]

Calendar

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Restriction Settings - HTC One® (M9)
[Device-Specific Instructions]
Auto Reject or Ignore Call - HTC One® M9
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Call History - HTC One® (M9)
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
DTMF - HTC One® (M9)
[Device-Specific Instructions]
How to Make Calls on Your HTC Smartphone
[Video]
See how to make calls on your HTC Smartphone from Verizon in this video.
Length: 1:37
Link / Unlink Contacts - HTC One® M9
[Device-Specific Instructions]
Place a Conference Call - HTC One® (M9)
[Device-Specific Instructions]
Add a Speed Dial - HTC One® (M9)
[Device-Specific Instructions]
Redial - HTC One® (M9)
[Device-Specific Instructions]
Airplane / Standalone Mode - HTC One® M9
[Device-Specific Instructions]
Dial a Number - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Activating Advanced Calling 1.0
[Interactive Simulation]
Learn how to activate Advanced Calling 1.0 with your HTC One m9 to place video and HD Voice calls.
HTC One® M9 Simulator: Calling by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your HTC One m9.
HTC One® M9 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your HTC One m9.
HTC One® M9 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your HTC One m9.
HTC One® M9 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your HTC One m9.
HTC One® M9 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Discover how to use your HTC One m9 to call a new number.
HTC One® M9 Simulator: Placing a Video Call
[Interactive Simulation]
An interactive guide on how to make a video call to a contact with Advanced Calling 1.0 using your HTC One m9.
HTC One® M9 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC One m9.
HTC One® M9 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your HTC One m9.
HTC One® M9 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your HTC One m9.
HTC One® M9 Simulator: Turning Advanced Calling On and Off
[Interactive Simulation]
Discover how to turn VoLTE Calling on and off for your HTC One m9.
HTC One® M9 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your HTC One m9.
How do I stop my device from making an announcement every time I make a call?
[Community]
I own a new HTC One M9 and get this message after every phone call:  "Mobile data is not available while you're on this call.  Apps like email, internet and social networking will work if you connect to Wi-Fi." How do I stop this message?
Remove a Speed Dial - HTC One® (M9)
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
How to User Photo Editor on Your HTC Smartphone
[Video]
Take your camera skills to the next level with Photo Editor on your HTC smartphone from Verizon.
Length: 1:51
HTC One® M9 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Learn how to quickly access the Camera app on your HTC One m9.
HTC One® M9 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your HTC One m9.
HTC One® M9 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your HTC One m9.
HTC One® M9 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your HTC One m9.
HTC One® M9 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC One m9.
HTC One® M9 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your HTC One m9.
HTC One® M9 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video with another person or device using your HTC One m9.
HTC One® M9 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your HTC One m9.
HTC One® M9 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your HTC One m9.
HTC One® M9 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your HTC One m9.
HTC One® M9 Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your HTC One m9.
HTC One® M9 Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your HTC One m9.
HTC One® M9 Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out while video recording on your HTC One m9.
Media Share - HTC One® M9
[Device-Specific Instructions]
Record and Share a Video - HTC One® (M9)
[Device-Specific Instructions]
Take and Share a Picture - HTC One® (M9)
[Device-Specific Instructions]
Turn HDMI On / Off - HTC One® M9
[Device-Specific Instructions]
View Pictures / Videos - HTC One® M9
[Device-Specific Instructions]

Computer/PC Connectivity

USB Debugging Mode - HTC One M9
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Tethered Modem Connection - HTC One® (M9)
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Delete a Contact - HTC One® (M9)
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Contact Display Options - HTC One® (M9)
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Add a Contact - HTC One® (M9)
[Device-Specific Instructions]
Caller-ID Image - HTC One® (M9)
[Device-Specific Instructions]
Edit a Contact - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your HTC One m9.
HTC One® M9 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your HTC One m9.
HTC One® M9 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your HTC One m9.
HTC One® M9 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your HTC One m9.
HTC One® M9 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your HTC One m9.
How do I get my contacts in the cloud to sync with my PC app?
[Community]
The contacts on my HTC One M9 are backed up to Verizon Cloud. I have installed the Message+ desktop PC app and can't figure out how to get the contacts from Verizon Cloud to sync with the app. Thanks for everyone's help in advance!
View Contact Sync Source - HTC One M9
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - HTC One® (M9)
[Device-Specific Instructions]
Optimize Data Usage - HTC One® (M9)
[Device-Specific Instructions]
Turn Data On / Off - HTC One® M9
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View MAC Address - HTC One® (M9)
[Device-Specific Instructions]
View Phone Information - HTC One® (M9)
[Device-Specific Instructions]

Device Settings

Set Up Printing - HTC One® (M9)
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
BoomSound Settings - HTC One® M9
[Device-Specific Instructions]
Touch Screen Settings - HTC One® (M9)
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Peel Smart Remote - HTC One® M9
[Device-Specific Instructions]
Adjust Font Settings - HTC One® (M9)
[Device-Specific Instructions]
Play / Copy Media (DLNA) - HTC One® M9
[Device-Specific Instructions]
Account Sync Settings - HTC One® (M9)
[Device-Specific Instructions]
Adjust Brightness Settings - HTC One® (M9)
[Device-Specific Instructions]
Adjust Display Settings - HTC One® (M9)
[Device-Specific Instructions]
Automatic Restore - HTC One® (M9)
[Device-Specific Instructions]
Date and Time Settings - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your HTC One m9 to change alert sounds, turn off GPS and more.
HTC One® M9 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your HTC One m9 by adjusting the screen timeout.
HTC One® M9 Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your HTC One m9.
HTC One® M9 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your HTC One m9 to Airplane mode.
System Select - HTC One® (M9)
[Device-Specific Instructions]
Turn Screen Rotation On / Off - HTC One® M9
[Device-Specific Instructions]
Why does my phone keep powering down after a full encryption?
[Community]
HTC One M9 keeps powering down after full encryption

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - HTC One® (M9)
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your HTC Smartphone
[Video]
This video shows how to set up email quickly on your HTC One® M9 from Verizon.
Length: 1:13
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Gmail™ Sync - HTC One M9
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Delete an Email Message - HTC One® (M9)
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Add an Existing Google Account - HTC One M9
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HTC One® M9 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your HTC One m9.
HTC One® M9 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your HTC One m9.
HTC One® M9 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your HTC One m9.
HTC One® M9 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your HTC One m9.
HTC One® M9 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your HTC One m9.
HTC One® M9 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your HTC One m9.
HTC One® M9 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your HTC One m9.
Reply to an Email Message - HTC One® (M9)
[Device-Specific Instructions]
View Email Messages - HTC One® (M9)
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - HTC One M9
[Device-Specific Instructions]

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Turn GPS Location On / Off - HTC One® M9
[Device-Specific Instructions]

Home Screen

Add Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC One® (M9)
[Device-Specific Instructions]
Add Folders to Home Screen - HTC One M9
[Device-Specific Instructions]
HTC One® M9 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your HTC One m9 to help organize your apps.
HTC One® M9 Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your HTC One m9 for quick access to them.
HTC One® M9 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcutto the Lock screen of your HTC One M9.
HTC One® M9 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your HTC One M9.
HTC One® M9 Simulator: Adjusting Widgets and Apps on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your HTC One m9.
HTC One® M9 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your HTC One m9.
Remove Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Rename Home Screen Folder - HTC One® (M9)
[Device-Specific Instructions]
View Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Window Shade - HTC One® (M9)
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - HTC One® (M9)
[Device-Specific Instructions]
Turn Mobile Hotspot On / Off - HTC One® M9
[Device-Specific Instructions]
HTC One® M9 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your HTC One m9 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
HTC One® M9 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your HTC One m9, so it's easy to find later.
HTC One® M9 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your HTC One m9.
HTC One® M9 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web using your voice with your HTC One m9.
HTC One® M9 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC One m9.
Web Browser - HTC One® (M9)
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
HTC One® M9 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your HTC One m9.
Language Selection - HTC One® (M9)
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Unlock the Device - HTC One® (M9)
[Device-Specific Instructions]
Password Options - HTC One® (M9)
[Device-Specific Instructions]
Change the Device Password - HTC One® (M9)
[Device-Specific Instructions]
Lock Screen Notifications - HTC One® (M9)
[Device-Specific Instructions]
Smart Lock - HTC One® M9
[Device-Specific Instructions]
Turn Off Screen Lock - HTC One® (M9)
[Device-Specific Instructions]
Can I Unlock My HTC M9 If I Forgot My Code?
[Community]
I forgot my htc swap code for my htc m9 phone. How can I unlock my phone?
HTC One® M9 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your HTC One m9 to help protect your private information.
HTC One® M9 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your HTC One m9.
Set Up Screen Lock - HTC One® (M9)
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - HTC One® (M9)
[Device-Specific Instructions]
Memory Card Formatting - HTC One® (M9)
[Device-Specific Instructions]
Check Memory - HTC One M9
[Device-Specific Instructions]
Insert the Memory Card - HTC One® (M9)
[Device-Specific Instructions]

Music

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files from Device - HTC One M9
[Device-Specific Instructions]
Move Music Files to Device - HTC One M9
[Device-Specific Instructions]

Navigating & Multitasking

How to Navigate Your HTC Smartphone
[Video]
Explore how to customize and navigate your your HTC smartphone in this video.
Length: 3:31
Add Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Add Widgets to Home Screen - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your HTC One m9.
HTC One® M9 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your HTC One m9.
HTC One® M9 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your HTC One m9.
Remove Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Rename Home Screen Folder - HTC One® (M9)
[Device-Specific Instructions]
View Home Screen Panels - HTC One® (M9)
[Device-Specific Instructions]
Window Shade - HTC One® (M9)
[Device-Specific Instructions]

Near Field Communication (NFC)

Tap & Pay - HTC One® (M9)
[Device-Specific Instructions]
Turn NFC On / Off - HTC One® M9
[Device-Specific Instructions]
HTC One® M9 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your HTC One m9 to wirelessly transmit information to other compatible devices.
Turn Android Beam™ On / Off - HTC One® M9
[Device-Specific Instructions]

Operating System & Software

HTC One M9 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (HTC)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your HTC device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Software Version - HTC One® (M9)
[Device-Specific Instructions]
Install System Updates - HTC One M9
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - HTC One M9
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - HTC One M9
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
HTC Sense Input Settings
[Device-Specific Instructions]
Check for Updates - HTC Sense Input
[Device-Specific Instructions]
Reset All Settings - HTC One M9
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - HTC One® (M9)
[Device-Specific Instructions]
View the SIM Card Number - HTC One® (M9)
[Device-Specific Instructions]
Remove the SIM Card - HTC One® (M9)
[Device-Specific Instructions]
Unblock SIM PIN - HTC One® (M9)
[Device-Specific Instructions]
Turn SIM PIN On / Off - HTC One® M9
[Device-Specific Instructions]
Modify the SIM PIN - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to put a nano SIM card into your HTC One m9.
HTC One® M9 Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to take a nano SIM card out of your HTC One m9.
Why is my sim card suddenly not recognized?
[Community]
ive had the HTC One for over a year and suddenly Im getting the icon showing an X on the sim card.  Why and how do 8I fix this?

Social Networking

HTC One® M9 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your HTC One m9.
HTC One® M9 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your HTC One m9 to help protect your account.
HTC One® M9 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your HTC One m9.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
BoomSound Settings - HTC One® M9
[Device-Specific Instructions]
Vibrate Mode - HTC One® (M9)
[Device-Specific Instructions]
Volume Controls - HTC One M9
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Alerts - HTC One M9
[Device-Specific Instructions]
Save a Ringtone - HTC One® (M9)
[Device-Specific Instructions]
Set Ringtones - HTC One® (M9)
[Device-Specific Instructions]
Speakerphone - HTC One® (M9)
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Set Default SMS App - HTC One® (M9)
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Auto Receive Messages - HTC One® (M9)
[Device-Specific Instructions]
Delete Messages - HTC One® (M9)
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
Text Message Signature - HTC One M9
[Device-Specific Instructions]
View Text Messages - HTC One® (M9)
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Cut, Copy and Paste Text - HTC One® (M9)
[Device-Specific Instructions]
Capture a Screenshot - HTC One® (M9)
[Device-Specific Instructions]
HTC One® M9 Simulator: Adding Graphics to a Scribble
[Interactive Simulation]
Learn how to add graphics to a Scribble note on your HTC One m9.
HTC One® M9 Simulator: Adding Text to a Scribble
[Interactive Simulation]
Learn how to add a text box to a Scribble on your HTC One m9.
HTC One® M9 Simulator: Adding a Photo to a Scribble
[Interactive Simulation]
Discover how to add a photo to a Scribble note on your HTC One m9.
HTC One® M9 Simulator: Choosing a Pen Style
[Interactive Simulation]
Discover how to choose a pen style, like a large or fine tip, in Scribble on your HTC One m9.
HTC One® M9 Simulator: Converting Handwriting to Text
[Interactive Simulation]
A visual guide for how to convert handwriting to text on your HTC One m9.
HTC One® M9 Simulator: Creating Custom Blinkfeed Topics
[Interactive Simulation]
Discover how to create custom BlinkFeed topics on your HTC One m9.
HTC One® M9 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your HTC One m9.
HTC One® M9 Simulator: Opening Scribble
[Interactive Simulation]
Learn how to open Scribble on your HTC One m9.
HTC One® M9 Simulator: Reading Blinkfeed Later
[Interactive Simulation]
An interactive guide for how to save BlinkFeed content to reading later on your HTC One m9.
HTC One® M9 Simulator: Removing Blinkfeed from the Home Screen
[Interactive Simulation]
Learn how to remove BlinkFeed from the Home screen on your HTC One m9.
HTC One® M9 Simulator: Searching for Blinkfeed Content
[Interactive Simulation]
Discover how to search HTC BlinkFeed for content that can be added to the BlinkFeed stream on your HTC One m9.
HTC One® M9 Simulator: Using the Smart Launcher
[Interactive Simulation]
Discover how to customize your home screen based on your location with your HTC One m9.

TV

How to Use HTC Connect on Your HTC Smartphone
[Video]
With HTC Connect, easily stream movies and music to your home entertainment system from your HTC smartphone from Verizon.
Length: 1:18
Play / Copy Media (DLNA) - HTC One® M9
[Device-Specific Instructions]
HDMI Format - HTC One® (M9)
[Device-Specific Instructions]
View Pictures / Videos - HTC One® M9
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - HTC One® (M9)
[Device-Specific Instructions]

Wallpapers/Theme

HTC One® M9 Simulator: Changing the Theme
[Interactive Simulation]
Discover how to change the device theme on your HTC One m9.
HTC One® M9 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your HTC One m9.
Wallpaper - Picture - HTC One® (M9)
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - HTC One® (M9)
[Device-Specific Instructions]
Turn Wi-Fi Direct On / Off - HTC One® M9
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - HTC One M9
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Bluetooth® and Wi-Fi Setup on Your HTC Smartphone
[Video]
Learn how to pair your HTC smartphone from Verizon with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:00
Reset Network Settings - HTC One® M9
[Device-Specific Instructions]
Add a Wi-Fi Network - HTC One® (M9)
[Device-Specific Instructions]
Turn Wi-Fi On / Off - HTC One® M9
[Device-Specific Instructions]
HTC One® M9 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your HTC One m9 to connect to a Wi-Fi network, so you can access the Internet without using data.
Remove Wi-Fi Connection - HTC One® (M9)
[Device-Specific Instructions]

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