Select Your Device
Apple® iPhone® X
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Apple® iPhone® 8
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Apple® iPhone® 5
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LG Revere® 3
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Droid Turbo by Motorola
DROID MAXX by MOTOROLA
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Verizon Wireless Home Phone
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Jetpack® MiFi® 7730L
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V20™
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Hum+ by Verizon
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Microsoft Lumia 735
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DuraXV
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Verizon 4G LTE USB Modem 551L
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Verizon Verizon SmartHub with Voice
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DROID MINI by MOTOROLA
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DROID 3 by MOTOROLA
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Kyocera DuraXV+
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Verizon Wireless Home Phone T2000
Microsoft Surface 3
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LG G2
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LG Extravert™ 2
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LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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Humx
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Apple® iPad® with Retina display
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ZTE Blade™ Vantage Prepaid
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Verizon Wireless UM175 USB Modem
LG enV®2
Windows Phone 8X by HTC
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Watch Urbane™ 2nd Edition LTE
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LG VX5500
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THUNDERBOLT™ by HTC
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Galaxy Nexus by Samsung
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LG Extravert™
Lucid™3 by LG
Lancet™
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LG Optimus Zone™
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Lucid™2 by LG
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Verizon Wireless PC5750 PC Card
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LG Dare™
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Pantech Caper™ Prepaid
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LG VX3200
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LG enV®
HP Spectre x2
Samsung SCH-u410
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Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
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LG VX8100
Sierra Wireless AirCard® 580
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DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
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Motorola V325
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LG VX3300
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LG VX6100
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LG VX4650
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LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
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Motorola E815
Motorola V710
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Motorola V325i
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Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
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Nokia 2705 Shade™
Nokia 6205
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Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
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HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Yealink One TalkSM IP DECT Phone Bundle
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Device Return Instructions

Returning a device to Verizon Wireless only takes a few minutes.

This page will take you through the steps needed, which are especially important for Apple® devices with iOS 7 or newer.

You must turn off Find My iPhone before sending it back. We'll show you how, even if you don't have the device anymore.

We'll show you how to erase your device too.

Click or tap on the sections below for complete instructions.

The device must be in good working condition and must meet the following requirements or it could be rejected and returned to you. Each returned device must:

  • Have a working battery*
  • Be able to power on and off*
  • Have an intact, functioning LCD screen and glass with no cracks or breaks
  • Have intact charging ports and aux/headphone jacks (not broken or missing)
  • Connecting ports must be free of visible corrosion and water damage

*Note: Does not apply to Certified Like New Replacement devices.

Next steps:

Apple devices: Turn off Find My iPhone
Android devices: Remove your Google account  



Turn off Find My iPhone:

Make sure your iPhone is connected to a cellular network or Wi-Fi.

  1. Tap Settings.
  2. Scroll up to iCloud.
  3. Tap iCloud.
  4. Scroll up to Find My iPhone.
  5. Tap Find My iPhone.
  6. Tap or slide the Find My iPhone switch to the Off position.
  7. Enter your Apple ID password in the pop-up window, and tap Turn Off.

You've successfully turned off Find My iPhone.

If you don't have your phone:

Apple's support website has instructions for turning off Find My iPhone without the device. Please refer to "Remove an iOS device or Mac on which you can’t turn off Find My iPhone".

Erasing content and settings on your iPhone:

  1. Tap Settings.
  2. Tap General.
  3. Scroll down and tap Reset.
  4. Tap Erase All Content and Settings.
  5. Enter passcode if required.
  6. Tap Erase iPhone (or iPad).

You've successfully erased your Apple device.

Next step: Returning your old device



You must remove your Google account before returning your device.

  1. Tap Settings.
  2. Tap Accounts.
  3. Tap Google.
  4. Tap the Menu icon in the upper right.
  5. Tap Remove account.

You've successfully removed your Google account.

 

It's also a good idea to do a Factory data reset on your device, it's just a few steps:

  1. Tap Settings.
  2. Tap Backup and reset.
  3. Tap Factory data reset.
  4. Enter your passcode if required.
  5. Tap RESET PHONE.

You've successfully reset your device.

Next step: Returning your old device



Returning your old device:

 

  1. Prepare your device to be returned:
    • Turn your device off
    • Make sure the battery is included*
    • Remove and keep any accessories such as chargers, SIM and SD cards

      *Note: If you're returning a device in order to receive a Certified Like New Replacement, and your original device has a removable battery, please keep it and do not send it back to Verizon. You'll need it for your replacement device.
  2. Use the return materials provided to package your device, including the pre-paid shipping label. You may receive your new device before the trade-in return packaging arrives. Keep a record of your tracking number for your reference.
  3. Drop it off at your post office or hand it to your mail carrier.


If your device was sent back to you, it may have been for one of the following reasons:

  • Find My iPhone not turned off
  • Not in good working condition
  • Received too late
  • Incorrect device

Each returned device will come with an explanation why the device was returned.



Apple and iCloud are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
Android is a trademark of Google, Inc.

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