Returning a device to Verizon Wireless isn't difficult, and only takes a few minutes. This page will take you through the steps needed, which are especially important for Apple® devices.
If you're returning an Apple device with iOS 7 or newer, you must turn off Find My iPhone prior to sending it back.
To turn off Find My iPhone:
- Tap Settings.
- Scroll up to iCloud.
- Tap iCloud.
- Scroll up to Find My iPhone.
- Tap Find My iPhone.
- Tap or slide the Find My iPhone switch to the Off position.
- Enter your Apple ID password in the pop-up window, and tap Turn Off.
You've successfully turned off Find My iPhone.
For instructions on turning off Find My iPhone without the device, please refer to Find My iPhone: Remove your device on Apple's website.
Before you return a device
The device must be in good working condition and must meet the following requirements or it could be rejected and returned to you. Each returned device must:
- Have a working battery*
- Be able to power on and off*
- Have an intact, functioning LCD screen and glass with no cracks or breaks
- Have intact charging ports and aux/headphone jacks (not broken or missing)
- Connecting ports must be free of visible corrosion and water damage
*Note: Does not apply to Certified Like New Replacement devices
Returning your old device
- Prepare your device to be returned:
- Turn your device off
- Make sure the battery is included*
- Remove and keep any accessories such as chargers, SIM and SD cards
*Note: If you're returning a device in order to receive a Certified Like New Replacement, and your original device has a removable battery, please keep it and do not send it back to Verizon. You'll need it for your replacement device.
- Use the return materials provided to package your device, including the pre-paid shipping label. Keep a record of your tracking number for your reference.
- Drop it off at your post office or hand it to your mail carrier.
Why was my device sent back?
If your device was sent back to you, it may have been for one of the following reasons:
- Find My iPhone not turned off
- Not in good working condition
- Received too late
- Incorrect device
Each returned device will come with an explanation why the device was returned.
Apple and iCloud are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.