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Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Video:
What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your New Android Tablet
Learn how to activate and set up your Android tablet with Verizon Wireless.
Set Up Device - Samsung Galaxy View
Here's how to complete a quick setup of your Galaxy View tablet.
Getting to Know Your Samsung Galaxy View
Get to know your new Samsung Galaxy View with this quick reference guide.
Turn Off Android® Device Protection - Samsung Galaxy View
Here's how to turn off Android Device Protection for your Galaxy View tablet.
Turn On Android® Device Protection - Samsung Galaxy View
Here's how to turn Android Device Protection for your Samsung Galaxy View tablet on.
Transfer Contacts & Other Content Between Devices
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Download and Install Content Transfer App - Android® Smartphone
Here's how to download and install the Content Transfer app on an Android smartphone.
Remove Connected Device (E911) - My Verizon Website
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Samsung Galaxy View Simulator: Getting to Know Your Phone
An interactive map of the Home screen and buttons on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning the Phone On and Off
Learn how to power on and shut down your Samsung Galaxy View.
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Turn Battery Optimization On / Off - Android® 6.0 and higher (Samsung)
Battery optimization helps conserve battery power on your Samsung device and is turned on by default.
Video:
Samsung Galaxy View from Verizon Battery Tips and Tricks
(length: 1:38)
Save battery life by changing the settings on your Samsung Galaxy View from Verizon.
Length: 1:38
Samsung Galaxy View Simulator: Using Ultra Power Saving Mode
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy View.
Bluetooth FAQs
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Android®
Here's how to delete a Bluetooth connection from your Android device.
Samsung Galaxy View Simulator: Pairing with a Bluetooth® Device
See how to pair your Samsung Galaxy Viewwith your Bluetooth device.
Samsung Galaxy View Simulator: Sending Photos Using Bluetooth®
Find out how to wirelessly send photos using Bluetooth on your Samsung Galaxy View.
Video:
Setting Up Bluetooth on your Samsung Galaxy View from Verizon
(length: 1:08)
Learn how to pair your tablet to a Bluetooth device on your Samsung Galaxy View from Verizon.
Length: 1:08
Video:
Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Samsung Galaxy View Simulator: Accessing the Camera from the Lock Screen
See how to quickly access the Camera app on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Capturing and Viewing Screenshots
Learn how to take a picture of the screen and view it on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Changing the File Size of Pictures
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Recording a Video
Learn how to record a video using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sharing Photos
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Taking a Picture
Discover how to take a photo using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Taking a Picture While Recording a Video
Discover how to take a picture while recording a video on your Samsung Galsxy View.
Samsung Galaxy View Simulator: Taking a Selfie
An interactive guide on how to take a selfie with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning the Flash On and Off
A visual guide for how to take a picture with the flash on using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using Selective Focus
Learn how to use selective focus when taking photos on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Zooming In and Out
Learn how to zoom in and out when taking photos on your Samsung Galaxy View.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Samsung Galaxy View Simulator: Adding a Contact
Learn how to add a new contact to your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adding and Removing Contacts from Favorites
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Assigning a Picture to a Contact
Discover how to add a picture to a contact on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Assigning a Ringtone to a Contact
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy Viewwithout looking at it.
Samsung Galaxy View Simulator: Creating a Group and Adding Contacts to It
A visual guide for how to create a group of contacts on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sharing a Contact's Information
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy View.
View Contact Sync Source - Samsung Galaxy View
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Bonus Data FAQs
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
Here's how to turn automatic video play for Facebook on or off.
Manage Data Usage - Samsung Galaxy View
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn TalkBack On / Off - Android®
Here's how to turn on TalkBack settings for your Android device.
Samsung Galaxy View Simulator: Accessing Settings
Explore how to access settings on your Samsung Galaxy Viewto change alert sounds, turn off GPS and more.
Samsung Galaxy View Simulator: Adjusting the Screen Timeout
A visual guide for saving battery life on your Samsung Galaxy Viewby adjusting the screen timeout.
Samsung Galaxy View Simulator: Changing the Ringtone
Learn how to change the ringtone on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Configuring Location Settings
Learn how to manage location settings on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Managing Data Usage
Discover how to manage data usage on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning Airplane Mode On and Off
An interactive guide for setting your Samsung Galaxy Viewto Airplane mode.
Delete Gmail™ Messages - Android®
Here's how to delete Gmail messages from your Android smartphone / tablet.
View Gmail™ Messages - Android®
Here's how to view a Gmail message on your device.
Gmail™ Notifications - Android®
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
Here's how to compose and send a Gmail message.
Reply to a Gmail™ Message - Android®
Here's how to reply to a Gmail message.
Gmail™ Auto Signature - Android®
Here's how to add, edit or remove a signature for your Gmail messages.
View Gmail™ Account Address / Username - Android®
Here's how to view your Gmail email address and username.
Perform a Gmail™ Sync - Samsung Galaxy View
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Samsung Galaxy View Simulator: Forwarding an Email
Learn how to forward an email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Including an Email Attachment
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Replying to an Email
Discover how to reply to an email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sending an Email
A step-by-step visual guide for sending an email from your Samsung Galaxy View.
Samsung Galaxy View Simulator: Setting Up Corporate Email
Learn how to access your work email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Setting Up Personal Email
Discover how to access your existing email account on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Switching Between Email Accounts
Discover how to access different email accounts on your Samsung Galaxy View.
Video:
Setting Up Personal and Work Email on Your Samsung Galaxy View from Verizon
(length: 1:46)
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy View from Verizon.
Length: 1:46
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Remotely Locate Device - Find My Device - Android®
Here's info on how to locate your Android device remotely.
Wireless Location Based Services FAQs
Learn about location based services.
Download an Offline Map (Google Maps™)
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
GPS Location Settings - Android®
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Video:
How to Customize Your Samsung Galaxy View from Verizon
(length: 2:39)
Personalize the Home screen on your Samsung Galaxy View from Verizon.
Length: 2:39
Samsung Galaxy View Simulator: Adding Apps and Widgets to the Home Screen
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Viewfor quick access to them.
Samsung Galaxy View Simulator: Adding Folders to the Home Screen
Learn how to add folders to the Home screen on your Samsung Galaxy Viewto help organize your apps.
Samsung Galaxy View Simulator: Adding and Changing a Lock Screen Shortcut
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adding and Deleting a Home Screen
A visual guide for adding and deleting Home screens on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adjusting Apps and Widgets on the Home Screen
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Changing the Default Home Screen
Learn how to change the default Home screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Removing Widgets and Apps from the Home Screen
See how to remove widgets and apps from the Home screen of your Samsung Galaxy View.
Mobile Hotspot FAQs
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Samsung Galaxy View Simulator: Setting Up Mobile Hotspot
An interactive guide for setting up your Samsung Galaxy Viewas a Mobile Hotspot, so you can share your data connection with other devices.
Allow / Block Browser Cookies - Chrome™ Browser - Android®
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Turn JavaScript On / Off - Chrome™ Browser - Android®
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
If your connection speeds are slower than expected here's info on how you can test them.
Clear Temporary Internet Files - Chrome™ Browser - Android®
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
Here's how to access the Chrome browser on your Android smartphone / tablet.
Samsung Galaxy View Simulator: Bookmarking a Website
Learn how to bookmark a website on your Samsung Galaxy View, so it's easy to find later.
Samsung Galaxy View Simulator: Navigating to a Website
Discover how to find a website using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Searching the Web Using Your Voice
Explore how to search the web using your voice with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using Web Browser Windows
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy View.
Turn Voice Input On / Off - Android®
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.
Asian Language FAQs
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy View Simulator: Changing the Language
Discover how to change the language settings on your Samsung Galaxy View.
Change Device Password - Samsung Galaxy View
To change the method used to lock or unlock your Galaxy View, view this info.
Unlock Screen - Samsung Galaxy View
To unlock the screen on your Samsung Galaxy View, check out this info.
Video:
Managing the Lock Screen on Your Samsung Galaxy View from Verizon
(length: 1:51)
Add security and customize the lock screen on your Samsung Galaxy View from Verizon.
Length: 1:51
Samsung Galaxy View Simulator: Setting Screen Security
A visual guide for setting screen security on your Samsung Galaxy Viewto help protect your private information.
Samsung Galaxy View Simulator: Unlocking the Screen
Learn how to unlock the screen on your Samsung Galaxy View.
Format SD Card via PC
Here's how to format or erase your memory card using a computer.
Check Memory - Samsung Galaxy View
Here's how to free up space if your device runs slow or crashes/resets.
Format SD Card - Samsung Galaxy View
View this info on memory card formatting options for your Galaxy View.
Rename a Music Playlist - Google Play™ Music - Android®
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
Here's how to remove a song from a music playlist via the Google Play Music app.
Samsung Galaxy View Simulator: Creating a Station
Learn how to create a station on Milk Music with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Listening to Music
Explore how to listen to music using Milk Music on your Samsung Galaxy View.
Samsung Galaxy Viewedge Simulator: Using Samsung Milk Music™ Dial
See how to use the Milk Music dial on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Multitasking Between Apps
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Navigating Multiple Home Screens
A visual guide for swiping between multiple Home screens on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using the Notification Panel
Discover how to access and clear the Notification Panel on your Samsung Galaxy View.
Software Update - Software Upgrade Assistant (Samsung)
Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.
Android Operating System (OS) FAQs
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.
Initial Setup - Software Upgrade Assistant (Samsung)
Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.
Enable / Disable Auto Updates - Software Upgrade Assistant (Samsung)
Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.
Samsung Galaxy View Software Update
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Factory Data Reset (Powered Off) - Samsung Galaxy View
If your Galaxy View has a blank or frozen screen or calling, app, audio and syncing issues, view this.
View Software Version - Samsung Galaxy View
To view the software version your Samsung Galaxy View is running, check out this info.
Factory Data Reset (Powered On) - Samsung Galaxy View
If your Galaxy View has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Video:
How to Insert a SIM Card
(length: 1:22)
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Find your 4G SIM PIN / PUK
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Samsung Galaxy View Simulator: Inserting and Removing a Nano SIM Card
Find out how to insert and remove a nano SIM card from your Samsung Galaxy View.
Samsung Galaxy View Simulator: Inserting and Removing a microSD Card
Discover how to put and remove a microSD card into your Samsung Galaxy Viewto add memory for photos, videos, music, documents and more.
Samsung Galaxy View Simulator: Adding a Facebook® Account
Discover how to access your Facebook account on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Logging Out of Facebook®
Learn how to log out of Facebook on your Samsung Galaxy Viewto help protect your account.
Samsung Galaxy View Simulator: Posting Facebook® Status Updates
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adding and Removing Apps from Favorites
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Switching Back to Standard Mode
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy View.
Create and Send a Text Message - My Verizon Website
Here's how to send a text message from your computer via the My Verizon website
Video:
Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Video:
Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Video:
Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Text Message Signature - Verizon Messages - Android® Tablets
Here's how to set up an auto signature on your Aroid tablet.
Video:
How to Customize Your Samsung Galaxy View from Verizon
(length: 2:39)
Personalize the Home screen on your Samsung Galaxy View from Verizon.
Length: 2:39
Samsung Galaxy View Simulator: Finding More Help
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy View.
Video:
Using the Split Screen Feature on Your Samsung Galaxy View from Verizon
(length: 1:02)
See how to use two apps at the same time with Split Screen on your Samsung Galaxy View from Verizon.
Length: 1:02
Turn TalkBack On / Off - Android®
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
Here's how to configure your magnification gestures on your Android smartphone or tablet.
Samsung Galaxy View Simulator: Changing the Wallpaper
Learn how to change the background of the Home screen on your Samsung Galaxy View.
Wi-Fi FAQs
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Samsung Galaxy View Simulator: Connecting to a Wi-Fi Network
Learn how to use your Samsung Galaxy Viewto connect to a Wi-Fi network, so you can access the Internet without using data.
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Samsung Galaxy View
To turn Wi-Fi on/off view this. If you're having trouble connecting to Mobile Hotspot, make sure Wi-Fi is off.
View Signal Strength - Samsung Galaxy View
Here's how to view signal strength on the Galaxy View.
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