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Activate, Switch or Bring Your Own Device (BYOD) FAQ
Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Video:
What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your New Android Tablet
Learn how to activate and set up your Android tablet with Verizon Wireless.
Samsung Galaxy View - Set Up Device - Factory Reset Protection
Here's how to quickly set up your Galaxy View.
Samsung Galaxy View - Activate / Set Up Device
Here's how to complete a quick setup of your Galaxy View tablet.
Samsung Galaxy View - Adjust Account Sync Settings
If you're not receiving email and app notifications, view this info on sync settings.
Getting to Know Your Samsung Galaxy View
Get to know your new Samsung Galaxy View with this quick reference guide.
Samsung Galaxy View - Turn Android™ Device Protection On / Off
Here's how to turn Android Device Protection for your Galaxy View tablet on or off.
Top 10 Things to Do with Your New Tablet
Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.
Validate Emergency Address (E911)
Here's info on validating your Emergency Address (E911).
Content Transfer Center
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Video:
Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Download and Install Content Transfer App - Android™ Smartphone
Here's how to download and install the Content Transfer app on an Android smartphone.
Samsung Galaxy View - Move Files from Internal Storage to SD / Memory Card
Here's how to move files from internal storage on your Galaxy View tablet to an SD / memory card.
Samsung Galaxy View - Move Music Files from Device
To transfer music files between your device and a computer, view this info.
Samsung Galaxy View - Move Music Files to Device
To transfer music files between your device and a computer or SD card, view this info.
Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)
Here's how to transfer content from your old device to your current Samsung phone.
Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)
Here's how to transfer content from an iOS device to your current Samsung phone.
My Verizon Website - Remove Connected Device (E911)
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Samsung Galaxy View Simulator: Getting to Know Your Phone
An interactive map of the Home screen and buttons on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning the Phone On and Off
Learn how to power on and shut down your Samsung Galaxy View.
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)
Battery optimization helps conserve battery power on your Samsung device and is turned on by default.
Samsung Galaxy View - Extend Battery Life
Here's how to improve the battery life for your Galaxy View tablet.
Samsung Galaxy View Simulator: Using Ultra Power Saving Mode
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy View.
Samsung Galaxy View - View Battery Info
Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung Galaxy View.
Samsung Galaxy View - View Battery Status
To see charging status, remaining battery life and which apps or processes use your battery, view this.
Bluetooth FAQs
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Delete Paired Bluetooth® Connection - Android™
Here's how to delete a Bluetooth connection from your Android device.
Samsung Galaxy View - Bluetooth® Discovery Mode
To make your Galaxy View tablet visible to Bluetooth devices, view this info.
Samsung Galaxy View Simulator: Pairing with a Bluetooth® Device
See how to pair your Samsung Galaxy Viewwith your Bluetooth device.
Samsung Galaxy View Simulator: Sending Photos Using Bluetooth®
Find out how to wirelessly send photos using Bluetooth on your Samsung Galaxy View.
Samsung Galaxy View - Turn Bluetooth® On / Off
Here's how to turn Bluetooth for your Samsung Galaxy View on or off.
Video:
Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Samsung Galaxy View Simulator: Accessing the Camera from the Lock Screen
See how to quickly access the Camera app on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Capturing and Viewing Screenshots
Learn how to take a picture of the screen and view it on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Changing the File Size of Pictures
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Recording a Video
Learn how to record a video using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sharing Photos
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Taking a Picture
Discover how to take a photo using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Taking a Picture While Recording a Video
Discover how to take a picture while recording a video on your Samsung Galsxy View.
Samsung Galaxy View Simulator: Taking a Selfie
An interactive guide on how to take a selfie with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning the Flash On and Off
A visual guide for how to take a picture with the flash on using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using Selective Focus
Learn how to use selective focus when taking photos on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Zooming In and Out
Learn how to zoom in and out when taking photos on your Samsung Galaxy View.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Samsung Galaxy View - Add a Contact
Here's how to add a contact to your Galaxy View.
Samsung Galaxy View - Contact Display Options
Here's how to set up contact display options for your Samsung Galaxy View.
Samsung Galaxy View - Delete a Contact
Here's how to remove a contact from your Samsung Galaxy View.
Samsung Galaxy View - Link / Unlink Contacts
If you have duplicate or missing contacts or you'd like to link or unlink them, view this info.
Samsung Galaxy View - Send Contact via Bluetooth®
Here's how to send a contact on your Galaxy View via Bluetooth.
Samsung Galaxy View Simulator: Adding a Contact
Learn how to add a new contact to your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adding and Removing Contacts from Favorites
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Assigning a Picture to a Contact
Discover how to add a picture to a contact on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Assigning a Ringtone to a Contact
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy Viewwithout looking at it.
Samsung Galaxy View Simulator: Creating a Group and Adding Contacts to It
A visual guide for how to create a group of contacts on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sharing a Contact's Information
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy View.
Samsung Galaxy View - View Contact Sync Source
Here's how to see where a phonebook contact on your Galaxy View was imported from.
Bonus Data FAQs
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Utilization FAQs
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Autoplay On / Off
Here's how to turn automatic video play for Facebook on or off.
Samsung Galaxy View - Manage Data Usage
Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy View.
Samsung Galaxy View - View / Restrict Data Usage by App
Here's how to view / restrict the amount of data an app on your Samsung Galaxy View uses.
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Website
Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
Check for Physical Damage
Here's how to help determine if your device has damage.
Samsung Galaxy View - View SIM Card Number
Here's how to view the SIM card number associated with your Galaxy View.
Samsung Galaxy View - View Phone Number
Here's how to view the phone number for your Galaxy View.
Samsung Galaxy View - View Device Screen on TV
Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy View tablet.
Turn TalkBack On / Off - Android™
Here's how to turn TalkBack for your Android device on or off.
Samsung Galaxy View - Turn Data On / Off
To turn the mobile data for your Galaxy View on or off, follow these steps.
Samsung Galaxy View - Adjust Display Settings
Here's how to adjust your display settings including screen timeout and daydream on your Galaxy View.
Samsung Galaxy View - Manage Do Not Disturb Settings
If you're not receiving calls or alerts for your texts and email, view this info.
Samsung Galaxy View - Set Date and Time
If your Galaxy View shows the incorrect date and/or time, view this info to correct it.
Samsung Galaxy View - Sign In / Out
Here's how to sign in/out of additional user accounts set up on your Galaxy View.
Samsung Galaxy View Simulator: Accessing Settings
Explore how to access settings on your Samsung Galaxy Viewto change alert sounds, turn off GPS and more.
Samsung Galaxy View Simulator: Adjusting the Screen Timeout
A visual guide for saving battery life on your Samsung Galaxy Viewby adjusting the screen timeout.
Samsung Galaxy View Simulator: Changing the Ringtone
Learn how to change the ringtone on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Configuring Location Settings
Learn how to manage location settings on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Managing Data Usage
Discover how to manage data usage on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Turning Airplane Mode On and Off
An interactive guide for setting your Samsung Galaxy Viewto Airplane mode.
Samsung Galaxy View - Turn Airplane Mode On / Off
To turn Verizon network services on/off or if they aren't functioning, view this info.
Samsung Galaxy View - Turn Screen Inversion On / Off 4G LTE
Here's how to reverse the color scheme on your Galaxy View.
Samsung Galaxy View - USB Debugging Mode
Here's how to facilitate a connection between your Galaxy View tablet and a computer with the Android SDK.
Samsung Galaxy View - Windows® Device Manager Conflicts
If you can't transfer media between your Galaxy View and PC, view this info.
Gmail™ for Android™ - Delete Messages
Here's how to delete Gmail messages from your Android smartphone / tablet.
Gmail™ for Android™ - View Messages
Here's how to view a Gmail message on your Android smartphone / tablet.
Gmail™ for Android™ - Manage Notifications
Here's how to manage your Gmail notification settings for your Android smartphone / tablet.
Gmail™ for Android™ - Compose and Send a Message
Here's how to compose and send a Gmail message from your Android device.
Gmail™ for Android™ - Reply to a Message
Here's how to reply to a Gmail message from your Android smartphone / tablet.
Samsung Galaxy View - Edit a User Account
Here's how to edit a full-access or restricted-access user account on your Galaxy View tablet.
Gmail™ for Android™ - Auto Signature
Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.
Gmail™ for Android™ - View Account Address / Username
Here's how to view your Gmail email address and username from your Android smartphone / tablet.
Samsung Galaxy View - Add a Personal Email Account
Here's how to add a personal email account to your Galaxy View tablet.
Samsung Galaxy View - Compose and Send Email Message
Here's how to create and send an email message from your Galaxy View tablet.
Samsung Galaxy View - Email Account Common Settings
Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy View.
Samsung Galaxy View - Email Account Data Usage Settings
To modify data usage options for the personal email account on your Galaxy View, view this info.
Samsung Galaxy View - Email Account Notification Settings
If you're not getting notifications for the personal email on your Galaxy View, view this info.
Samsung Galaxy View - Email Account Password and Server Settings
To update the personal email password/server settings for your Galaxy View, view this info.
Samsung Galaxy View - Email Account Signature Settings
To enter or edit the personal email signature on your Galaxy View, view this info.
Samsung Galaxy View - Email Account Sync Frequency Settings
To adjust the personal email sync frequency settings on your Galaxy View, view this info.
Samsung Galaxy View - Manage Corporate Email Settings
Here's info on updating work email settings for your Galaxy View.
Samsung Galaxy View - Perform a Gmail™ Sync
If your Google email, contacts, calendar, etc. aren't syncing, view this info.
Samsung Galaxy View - Remove Corporate Email Account (Exchange ActiveSync®)
Removing then re-adding a work email account on your Galaxy View often fixes email issues.
Samsung Galaxy View - Remove Gmail™ Account
Removing then re-adding a Gmail account on your Galaxy View often fixes email issues.
Samsung Galaxy View - Remove a Personal Email Account
Removing then re-adding an email account on your Galaxy View often fixes email issues.
Samsung Galaxy View - Reply to an Email Message
Here's how to reply to an email message from your Galaxy View tablet.
Samsung Galaxy View - Set Up Corporate Email (Exchange ActiveSync®)
Here's how to add a work email account to your Galaxy View tablet.
Samsung Galaxy View Simulator: Forwarding an Email
Learn how to forward an email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Including an Email Attachment
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Replying to an Email
Discover how to reply to an email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Sending an Email
A step-by-step visual guide for sending an email from your Samsung Galaxy View.
Samsung Galaxy View Simulator: Setting Up Corporate Email
Learn how to access your work email on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Setting Up Personal Email
Discover how to access your existing email account on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Switching Between Email Accounts
Discover how to access different email accounts on your Samsung Galaxy View.
Samsung Galaxy View - View Email Messages
Here's how to view email messages on your Galaxy View.
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Find My Device - Android™ - Remotely Locate Device
Here's how to use Find My Device to remotely locate your Android device.
Restore Contacts from Google™ Backups
Here's how to restore contacts from recent Google backups you've done.
Samsung Galaxy View - Google™ Backup and Restore
To ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up, view this.
Google Maps™ - Download an Offline Map
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
GPS Location Settings - Android™
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Samsung Galaxy View - Add Widgets to Home Screen
Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy View.
Samsung Galaxy View Simulator: Adding Apps and Widgets to the Home Screen
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy Viewfor quick access to them.
Samsung Galaxy View Simulator: Adding Folders to the Home Screen
Learn how to add folders to the Home screen on your Samsung Galaxy Viewto help organize your apps.
Samsung Galaxy View Simulator: Adding and Changing a Lock Screen Shortcut
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adding and Deleting a Home Screen
A visual guide for adding and deleting Home screens on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Adjusting Apps and Widgets on the Home Screen
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Changing the Default Home Screen
Learn how to change the default Home screen of your Samsung Galaxy View.
Samsung Galaxy View Simulator: Removing Widgets and Apps from the Home Screen
See how to remove widgets and apps from the Home screen of your Samsung Galaxy View.
Verizon Mobile Hotspot FAQs - Wi-Fi internet
Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.
Samsung Galaxy View Simulator: Setting Up Mobile Hotspot
An interactive guide for setting up your Samsung Galaxy Viewas a Mobile Hotspot, so you can share your data connection with other devices.
Chrome™ Browser - Android™ - Add a Browser Bookmark
Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Allow / Block Browser Cookies
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Chrome™ Browser - Android™ - Save Pictures from Browser
Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.
Disable Work Offline - Internet Browser
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Chrome™ Browser - Android™ - Turn JavaScript On / Off
Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.
Determining Internet Connection Speeds
If your connection speeds are slower than expected here's info on how you can test them.
Chrome™ Browser - Android™ - Clear Temporary Internet Files
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Chrome™ Browser - Android™ - Open a Browser Bookmark
Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Access Websites
Here's how to access the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Edit a Browser Bookmark
Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.
Chrome™ Browser - Android™ - Delete a Browser Bookmark
Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.
Samsung Galaxy View - Open Web Browser
Here's how to open the default web browser on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Bookmarking a Website
Learn how to bookmark a website on your Samsung Galaxy View, so it's easy to find later.
Samsung Galaxy View Simulator: Navigating to a Website
Discover how to find a website using your Samsung Galaxy View.
Samsung Galaxy View Simulator: Searching the Web Using Your Voice
Explore how to search the web using your voice with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using Web Browser Windows
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy View.
Turn Voice Input On / Off - Android™
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.
Samsung Galaxy View Simulator: Changing the Language
Discover how to change the language settings on your Samsung Galaxy View.
Samsung Galaxy View - Set Up Screen Lock
Here's how to set up a screen lock option (password, pattern, etc.) for your Galaxy View.
Samsung Galaxy View - Turn Off Screen Lock
To disable the screen lock setting on your Galaxy View, check out this info.
Samsung Galaxy View - Unlock Screen
To unlock the screen on your Samsung Galaxy View, check out this info.
Device Locking FAQs
To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.
Samsung Galaxy View - Manage Screen Lock Settings
Here's how to configure the screen lock settings for your device.
Samsung Galaxy View - Set Lock Screen Notifications
Here's how to manage how notifications appear on your Galaxy View when the screen is locked.
Samsung Galaxy View Simulator: Setting Screen Security
A visual guide for setting screen security on your Samsung Galaxy Viewto help protect your private information.
Samsung Galaxy View Simulator: Unlocking the Screen
Learn how to unlock the screen on your Samsung Galaxy View.
Samsung Galaxy View - Smart Lock
Here's how to turn on and customize the Smart Lock setting on your Galaxy View.
Format SD / Memory Card via PC
Here's how to format or erase your SD / memory card using a computer.
Samsung Galaxy View - Insert SD / Memory Card
Here's how to insert an SD / memory card into your Galaxy View tablet.
Samsung Galaxy View - Check Device Storage
Here's how to free up space if your device runs slow or crashes/resets.
Samsung Galaxy View - Format SD / Memory Card
Here's how to erase all data on the SD / memory card in your Galaxy View.
Google Play™ Music - Android™ - Rename a Music Playlist
Here's how to rename a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Create Music Playlist
Here's how to create a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Play Music Files
Here's how to play music files via the Google Play Music app.
Google Play™ Music - Android™ - Add a Song to a Music Playlist
Here's how to add a song to a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Delete a Music Playlist
Here's how to delete a music playlist via the Google Play Music app.
Google Play™ Music - Android™ - Remove a Song from a Music Playlist
Here's how to remove a song from a music playlist via the Google Play Music app.
Samsung Galaxy View - Move Music Files from Device
To transfer music files between your device and a computer, view this info.
Samsung Galaxy View - Move Music Files to Device
To transfer music files between your device and a computer or SD card, view this info.
Samsung Galaxy View Simulator: Creating a Station
Learn how to create a station on Milk Music with your Samsung Galaxy View.
Samsung Galaxy View Simulator: Listening to Music
Explore how to listen to music using Milk Music on your Samsung Galaxy View.
Samsung Galaxy Viewedge Simulator: Using Samsung Milk Music™ Dial
See how to use the Milk Music dial on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Multitasking Between Apps
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Navigating Multiple Home Screens
A visual guide for swiping between multiple Home screens on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Using the Notification Panel
Discover how to access and clear the Notification Panel on your Samsung Galaxy View.
Software Upgrade Assistant (Samsung) - Software Update
Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).
Android Operating System (OS) FAQs
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Software Upgrade Assistant (Samsung) - Repair Assistant
Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.
Software Upgrade Assistant (Samsung) - Initial Setup
Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.
Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates
Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.
Samsung Galaxy View Software Update
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy View - Soft Reset (Frozen / Unresponsive Screen)
View this info if your Galaxy View is unresponsive, frozen or won't power on or off.
Samsung Galaxy View - Factory Data Reset (Powered Off)
If your Galaxy View has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Samsung Galaxy View - View Software Version
To view the software version your Samsung Galaxy View is running, check out this info.
Samsung Galaxy View - Soft Reset
Here's how to perform a soft reset on your Galaxy View tablet if it crashes and resets, freezes or runs slow.
Samsung Galaxy View - Factory Data Reset (Powered On)
If your Galaxy View has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Samsung Galaxy View - Install Device Software Update
To check for or to install software updates on your Galaxy View, view this info.
SIM Card Tips and Tricks
Here are common tips and tricks for handling a SIM card.
Video:
How to Insert a SIM Card
(length: 1:22)
This video shows how to remove a micro SIM card from the card holder, and insert it into the Samsung Galaxy Tab™ 10.1.
Length: 1:22
Find your 4G SIM PIN / PUK - Unlock SIM
Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.
Samsung Galaxy View - Insert SIM Card
Here's how to properly insert a SIM card into your Galaxy View tablet to avoid potential service issues.
Samsung Galaxy View - Modify SIM PIN
Here's how to change your SIM card lock code.
Samsung Galaxy View - Remove SIM Card
Here's how to remove the SIM card from your Galaxy View tablet.
Samsung Galaxy View Simulator: Inserting and Removing a Nano SIM Card
Find out how to insert and remove a nano SIM card from your Samsung Galaxy View.
Samsung Galaxy View Simulator: Inserting and Removing a microSD Card
Discover how to put and remove a microSD card into your Samsung Galaxy Viewto add memory for photos, videos, music, documents and more.
Samsung Galaxy View - Unblock SIM PIN
If your SIM PIN is blocked, here's info on how to unblock it.
Manage Facebook® Privacy
If you want to change your Facebook privacy or security, here's how to access those options.
Samsung Galaxy View Simulator: Adding a Facebook® Account
Discover how to access your Facebook account on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Logging Out of Facebook®
Learn how to log out of Facebook on your Samsung Galaxy Viewto help protect your account.
Samsung Galaxy View Simulator: Posting Facebook® Status Updates
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy View.
Samsung Galaxy View - Manage Alerts / Notifications
View this info to change the notification sound for incoming calls and/or messages.
Samsung Galaxy View - Turn Off All Sounds
Here's how to turn off / silence all sounds on your Galaxy View tablet.
Samsung Galaxy View - Volume Controls
Here's how to adjust volume if your Galaxy View tablet doesn't vibrate or play sounds when receiving email / messages.
Samsung Galaxy View Simulator: Adding and Removing Apps from Favorites
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy View.
Samsung Galaxy View Simulator: Switching Back to Standard Mode
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy View.
My Verizon Website - Create and Send a Text Message
Here's how to send a text message from your computer via the My Verizon website.
Video:
Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Video:
Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Video:
Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.
Verizon Messages - Android™ Tablet - Text Message Signature
Here's how to set up an auto signature on your Aroid tablet.
Samsung Galaxy View Simulator: Finding More Help
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy View.
Top 10 Things to Do with Your New Tablet
Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.
Turn TalkBack On / Off - Android™
Here's how to turn TalkBack for your Android device on or off.
Accessibility Settings - Android™
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android™
Here's how to configure your magnification gestures on your Android smartphone or tablet.
Samsung Galaxy View Simulator: Changing the Wallpaper
Learn how to change the background of the Home screen on your Samsung Galaxy View.
Wi-Fi FAQs
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Samsung Galaxy View - Turn Mobile / Wi-Fi Hotspot On / Off
Here's how to turn the Mobile Hotspot for your Galaxy View on or off.
Samsung Galaxy View - Manage Mobile / Wi-Fi Hotspot Settings
Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., network name, password, etc.) on your Galaxy View.
Samsung Galaxy View - Tethered Modem Connection
Here's how to use your Galaxy View as a modem to connect to the internet via USB or Bluetooth.
Samsung Galaxy View - Access Wi-Fi Direct
Here's how to use Wi-Fi Direct so you can easily connect your Galaxy View with other Wi-Fi capable devices.
Samsung Galaxy View - Add a Virtual Private Network
Here's how to add a virtual private network (VPN) to your Galaxy View.
Samsung Galaxy View - Add a Wi-Fi Network
Here's how to add an available Wi-Fi network to your Galaxy View.
Samsung Galaxy View - Auto Switch Between Wi-Fi & Mobile Data Networks
To allow your Samsung Galaxy View to auto switch between Wi-Fi and mobile data, view this.
Samsung Galaxy View - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy View.
Samsung Galaxy View - Manually Add a Wi-Fi Network
View this info if the Wi-Fi network you want to add to your Galaxy View doesn't display.
Samsung Galaxy View - Remove Wi-Fi Connection
To remove a saved Wi-Fi network from your Galaxy View, view this info.
Samsung Galaxy View Simulator: Connecting to a Wi-Fi Network
Learn how to use your Samsung Galaxy Viewto connect to a Wi-Fi network, so you can access the Internet without using data.
Samsung Galaxy View - Turn Wi-Fi On / Off
Here's how to turn Wi-Fi for your Galaxy View on or off.
Samsung Galaxy View - View Signal Strength
Here's how to view signal strength on the Galaxy View tablet.
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
24/7 automated phone system: call *611 from your mobile
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