Samsung Smooth™ - Support Overview

Find device-specific support and online tools for your Samsung Smooth .

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Samsung Smooth™

Here's how to take picture with your Smooth and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert Battery - Samsung Smooth™

Here's how to insert the battery into your Samsung Smooth.

Remove Battery - Samsung Smooth™

Here's how to remove the battery from your Samsung Smooth.

View Battery Info - Samsung Smooth™

Here's info on the battery specs (e.g., Tal Time, Stand by Time, etc.) for your Smooth.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Samsung Smooth™

To make your Smooth visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Send Contact via Bluetooth® - Samsung Smooth™

Here's how to send a contact on your Samsung Smooth via Bluetooth.

Turn Bluetooth® On / Off - Samsung Smooth™

Here's how to turn Bluetooth for your Smooth on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - Samsung Smooth™

Here's how to adjust alert sounds on your Smooth.

Call History - Samsung Smooth™

To view or clear the call history on your Smooth, check out this info.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - Samsung Smooth™

Here's how to clear the call history from your Smooth.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Smooth™

If you're calling into an automated system (e.g., Voicemail) from your Smooth and your dialpad entries aren't recognized, view this info.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Restriction Settings - Samsung Smooth™

To allow or restrict access to services on your Samsung Smooth, view this info.

Speed Dial - Samsung Smooth™ (SCH-u350)

Here's how to set a speed dial on your Samsung u340 Smooth.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - Samsung Smooth™

To turn Verizon network services on/off or if they aren't functioning on your Smooth, view this info.

View Call History - Samsung Smooth™

Here's how to view the call history of your Smooth.

Camera, Photos & Videos

Common Camera Settings - Samsung Smooth™

Here's info on common camera settings (e.g., flash, timer, etc.) for your Samsung Smooth.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Samsung Smooth™

Here's how to take picture with your Smooth and send it to online storage.

Take and Send a Picture via Messaging - Samsung Smooth™

Here's how to take and send a picture with your Smooth.

Contacts

Add a Contact - Samsung Smooth™

Here's how to add a contact to your Samsung Smooth.

Delete a Contact - Samsung Smooth™

Here's how to remove a contact from your Samsung Smooth.

Edit a Contact - Samsung Smooth™

Here's how to edit a contact on your Samsung Smooth.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Send Contact via Bluetooth® - Samsung Smooth™

Here's how to send a contact on your Samsung Smooth via Bluetooth.

Device ID & Info

View Device ID (ESN / MEID) - Samsung Smooth™

Here's how to view the device ID (ESN / MEID) for your Smooth.

View Phone Number - Samsung Smooth™

Here's how to view phone info for your Smooth.

Device Settings

Adjust Display Settings - Samsung Smooth™

Here's how to adjust the display settings (e.g., Contrast, Display Themes, Clock Format, etc.) for your Smooth.

Adjust Font Settings - Samsung Smooth™

Here's how to adjust how text appears on your Samsung Smooth.

Answer Options - Samsung Smooth™

Here's how to adjust alert sounds on your Smooth.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Manage DTMF Tones - Samsung Smooth™

If you're calling into an automated system (e.g., Voicemail) from your Smooth and your dialpad entries aren't recognized, view this info.

NAM Selection - Samsung Smooth™

Here's how to switch your Smooth between two different phone numbers that are programmed into it.

System Select - Samsung Smooth™

Here's how to change the network mode selection setting on your Smooth.

Turn Airplane Mode On / Off - Samsung Smooth™

To turn Verizon network services on/off or if they aren't functioning on your Smooth, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

My Verizon Website - Internet Spam Blocking

Here's how to permanently block text message spam sent from email addresses, domains or text nicknames.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Samsung Smooth™

Here's how to turn GPS location for your Smooth on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - Samsung Smooth™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Smooth, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - Samsung Smooth™

Here's how to open the default web browser on your Samsung Smooth.

Reset Mobile Web Programing - Samsung Smooth™ Prepaid

Here's how to reset Mobile Web programing for your Smooth Prepaid.

Split MDN / MIN cannot access Mobile Web - Samsung Smooth™ Prepaid

Here's what to do if you can't access Mobile Web on your Smooth prepaid device.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Language

Language Selection - Samsung Smooth™

Here's how to change the language used on your Smooth.

Lock, Unlock, Password & Security

Lock Code - Samsung Smooth™

Here's how to enter or change a lock code on your Smooth.

Set Up Phone Lock - Samsung Smooth™

Here's how to set up screen lock options on your Samsung Smooth.

Unlock Screen - Samsung Smooth™

To unlock the screen on your Samsung Smooth, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung Smooth™

Here's how to free up space if your Smooth runs slow / crashes, apps freeze or you can't save media.

Music

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Master Reset - Samsung Smooth™

Here's how to restore your Samsung Smooth to factory default settings.

View Software Version - Samsung Smooth™

To view the software version your Samsung Smooth is running, check out this info.

Sounds, Volume & Audio

Adjusting the Ringer Volume - Samsung Smooth (SCH-u350)

Here's how to adjust the volume if your Samsung Smooth (SCH-u350) doesn't vibrate or play sounds when receiving calls / messages.

Alert Sounds - Samsung Smooth™

Here's how to adjust alert sounds (e.g., minute beep, call connect, etc.) on your Smooth.

Muting / Unmuting the Phone Microphone - Samsung Smooth™

Here's how mute / unmute the phone microphone on your Smooth.

Service Alerts - Samsung Smooth™

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Smooth.

Set Ringtones - Samsung Smooth™

Here's how to select or change ringtones on your Smooth.

Use Speakerphone - Samsung Smooth™

To utilize the speakerphone functionality on your Smooth view this info.

Volume Controls - Samsung Smooth™

Here's how to adjust volume if your Smooth doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Smooth™

If your Smooth is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Smooth™

Here's how to create and send a text message on your Smooth.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Existing Picture via Messaging - Samsung Smooth™

Here's how to send a saved picture from your Samsung Smooth to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Signature - Samsung Smooth™

To add, remove or edit the text message signature on your Samsung Smooth, view this info.

Visual & Hearing Accessibility

Manage TTY Settings - Samsung Smooth™

To change the TTY settings on your Samsung Smooth, check out this info.

Wallpapers/Theme

Set Wallpaper - Samsung Smooth™

Here's how to set the Home screen image on your Smooth.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55