Sony Xperia® Z3v Support

Find device-specific support and online tools for your Sony Xperia Z3v.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Sony Xperia® Z3v

Here's how to quickly set up your Xperia Z3v.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Sony Xperia Z3v

Here's how to properly insert or remove a SIM card for your Xperia Z3v.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - Sony Xperia® Z3v

Here's how to transfer music files from your Xperia Z3v to a computer.

Move Music Files to Device - Sony Xperia® Z3v

Here's how to transfer music files from a computer to your Xperia Z3v.

Move Pictures / Videos from Device - Sony Xperia® Z3v

Here's how to transfer picture or video files from your Sony Xperia Z3v to a computer.

Move Pictures / Videos to Device - Sony Xperia® Z3v

Here's how to transfer picture or video files from a computer to your Xperia Z3v.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Data via Android Beam - Sony Xperia® Z3v

To wirelessly transfer data from your Xperia Z3V to another NFC-capable device, view this info.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Sony Xperia Z3v Simulator: Getting to know the back of your device

Discover more about the back of your Sony Xperia Z3v.

Sony Xperia Z3v Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Sony Xperia Z3v.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Sony Xperia® Z3v

Here's how to improve the battery life of your Xperia Z3v.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Soft Reset (Frozen / Unresponsive Screen) - Sony Xperia® Z3v

View this info if your Xperia Z3V is unresponsive, frozen or won't power on or off.

Soft Reset - Sony Xperia® Z3v

Here's how to restart your Xperia Z3v if it crashes and resets, freezes or runs slow.

View Battery Info - Sony Xperia® Z3v

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Xperia Z3v.

View Battery Status - Sony Xperia® Z3v

Here's how to view charging status, remaining battery and what uses the most battery on your Sony Xperia Z3v.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Sony Xperia® Z3v

Here's how to send a contact on your Xperia Z3v via Bluetooth.

Turn Bluetooth On / Off - Sony Xperia Z3v

Here's how to turn Bluetooth for your Xperia Z3v on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - Sony Xperia® Z3v

Here's how to add a speed dial to your Xperia Z3v.

Block / Unblock Numbers - Sony Xperia® Z3v

Here's how to send unwanted calls directly to voicemail for your Sony Xperia Z3v.

Call a Number - Sony Xperia® Z3v

Here's how to make a phone call on your Xperia Z3v.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Sony Xperia® Z3v

If you're calling into an automated system (e.g., Voicemail) from your Xperia Z3v and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Sony Xperia® Z3v

Here's how to place a conference call from your Xperia Z3v.

Redial - Sony Xperia® Z3v

Here's how to manually redial a number called from your Xperia Z3v.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Remove a Speed Dial - Sony Xperia® Z3v

Here's how to delete a speed dial from your Xperia Z3v.

Turn Video Call On / Off - HD Voice - Sony Xperia® Z3v

Here's how to turn video calling (HD voice) for your Xperia Z3v on or off.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Sony Xperia® Z3v

To view or clear the call history on your Xperia Z3V, check out this info.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Sony Xperia® Z3v

Here's how to transfer picture or video files from your Sony Xperia Z3v to a computer.

Move Pictures / Videos to Device - Sony Xperia® Z3v

Here's how to transfer picture or video files from a computer to your Xperia Z3v.

Record and Share a Video - Sony Xperia® Z3v

Here's how to record and send a video using your Xperia Z3v.

Share Picture from Gallery - Sony Xperia® Z3v

Here's how to share a saved picture from your Xperia Z3v.

Share Video from Gallery - Sony Xperia® Z3v

Here's how to share a saved video from your Xperia Z3v.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Sony Xperia® Z3v

Here's how to take and share a picture from your Xperia Z3v.

View Pictures / Videos - Sony Xperia® Z3v

Here's how to view pictures and/or videos on your Xperia Z3v.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Windows® Device Manager Conflicts - Sony Xperia® Z3v

If you can't transfer media between your Sony Xperia Z3V and PC, view this info.

Contacts

Add a Contact - Sony Xperia® Z3v

Here's how to add a contact to your Xperia Z3v.

Caller ID Image - Sony Xperia® Z3v

Here's how to set or change the image for a saved contact on your Xperia Z3v.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Sony Xperia® Z3v

Here's how to configure how your contacts display on your Xperia Z3v.

Delete a Contact - Sony Xperia® Z3v

Here's how to remove a contact from your Sony Xperia Z3v.

Edit a Contact - Sony Xperia® Z3v

Here's how to edit a contact on your Sony Xperia Z3v.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Sony Xperia® Z3v

Here's how to export contacts to an SD / memory card in your Xperia Z3v.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Sony Xperia® Z3v

Here's how to import contacts from an SD / memory card to your Xperia Z3v.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - Sony Xperia® Z3v

Here's how to link or unlink duplicate contacts in your Xperia Z3v.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Sony Xperia® Z3v

Here's how to view where a phonebook contact on your Xperia Z3v was imported from.

Data

Allow / Deny Data Roaming - Sony Xperia® Z3v

Here's how to turn data roaming for your Xperia Z3v on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Manage Data Usage - Sony Xperia® Z3v

Here's how to change the data usage cycle and set data warnings and / or limits on your Sony Xperia Z3v.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Sony Xperia® Z3v

To turn the mobile data for your Xperia Z3V on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Sony Xperia® Z3v

Here's how to view / restrict the amount of data an on your Xperia Z3v app uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Sony Xperia® Z3v

If your Xperia Z23V tablet shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Sony

Here's how to check for water damage on your Sony device.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - Sony Xperia® Z3v

Here's how to view the device ID (IMEI) for your Xperia Z3v.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Sony Xperia® Z3v

Here's how to view the Wi-Fi MAC address for your Xperia Z3v.

View Phone Number - Sony Xperia® Z3v

Here's how to view the phone number for your Sony Xperia Z3v.

View Signal Strength - Sony Xperia® Z3v

Here's how to view signal strength on your Xperia Z3v.

Device Settings

Adjust Display Settings Sony Xperia Z3v

Here's how to adjust display options including screen timeout, glove mode, smart backlight and daydream on your Xperia® Z3v.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Manage Alerts / Notifications - Sony Xperia® Z3v

Here's how to change notification sounds for incoming calls or messages on your Xperia Z3v.

Manage DTMF Tones - Sony Xperia® Z3v

If you're calling into an automated system (e.g., Voicemail) from your Xperia Z3v and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - Sony Xperia® Z3v

If your Xperia Z3v isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Network Mode Settings - Sony Xperia® Z3v

View this info on network mode settings if you're having issues with voice / data services on your Sony Xperia Z3v.

Reset All Settings - Sony Xperia® Z3v

If your Sony Xperia Z3V crashes, resets or runs slow, or apps freeze or reset the device, view this.

Set Up Printing - Sony Xperia® Z3v

Here's how to set up and add a printer to your Xperia Z3v.

Turn Airplane Mode On / Off - Sony Xperia® Z3v

To turn Verizon network services on/off or if they aren't functioning on your Xperia Z3v, view this info.

Turn Screen Rotation On / Off - Sony Xperia® Z3v

If the display on your Xperia Z3V doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

USB Debugging Mode - Sony Xperia® Z3v

Here's how to facilitate a connection between your Xperia Z3v and a computer with the Android SDK.

Vibrate Mode - Sony Xperia® Z3v

Here's how to turn vibrate mode for your Xperia Z3v on or off.

View Device Screen on TV - Sony Xperia® Z3v

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Xperia Z3v.

Email/Gmail

Add a Personal Email Account - Sony Xperia® Z3v

Here's how to add a personal email account to your Xperia Z3v.

Adjust Account Sync Settings - Sony Xperia® Z3v

Here's how to view sync settings on your Xperia Z3v if you're not receiving email and app notifications.

Compose and Send Email Message - Sony Xperia® Z3v

Here's how to create and send an email message from your Xperia Z3v.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Sony Xperia® Z3v

Here's how to delete email messages from your Xperia Z3v.

Email Account Common Settings - Sony Xperia® Z3v

Here's info on common personal email settings (e.g., account name, etc.) for your Xperia Z3V.

Email Account Data Usage Settings - Sony Xperia® Z3v

To modify data usage options for the personal email account on your Xperia Z3V, view this info.

Email Account Notification Settings - Sony Xperia® Z3v

If you're not getting notifications for the personal email on your Sony Xperia Z3V, view this info.

Email Account Password and Server Settings - Sony Xperia® Z3v

To update the personal email password/server settings for your Xperia Z3V, view this info.

Email Account Signature Settings - Sony Xperia® Z3v

To enter or edit the personal email signature on your Xperia Z3V, view this info.

Email Account Sync Frequency Settings - Sony Xperia® Z3v

To adjust the personal email sync frequency settings on your Xperia Z3V, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Sony Xperia® Z3v

Here's how to update the work email settings for your Xperia Z3v.

Perform a Gmail™ Sync - Sony Xperia® Z3v

Here's how to sync Google email, contacts, calendar, etc. on your Xperia Z3v.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - Sony Xperia® Z3v

Removing then re-adding a work email account on your Xperia Z3V often fixes email issues.

Remove Gmail™ Account - Sony Xperia® Z3v

Removing then re-adding a Gmail account on your Xperia Z3V often fixes email issues.

Remove a Personal Email Account - Sony Xperia® Z3v

Removing then re-adding an email account on your Xperia Z3V often fixes email issues.

Reply to an Email Message - Sony Xperia® Z3v

Here's how to reply to an email message from your Xperia Z3v.

Set Up Corporate Email (Exchange ActiveSync®) - Sony Xperia® Z3v

Here's how to add a work email account on your Xperia Z3V.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Sony Xperia® Z3v

Here's how to view email messages on your Xperia.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Sony Xperia® Z3v

Here's how to turn GPS location for your Xperia Z3v on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Add an Existing Google™ Account - Sony Xperia® Z3v

Here's how to add an existing Google (Gmail) account to your Xperia Z3v.

Create a New Google™ Account - Sony Xperia® Z3v

Here's how to create a new Google (Gmail) account for your Xperia Z3v.

Google™ Backup and Restore - Sony Xperia® Z3v

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Xperia Z3v.

Home Screen

Access Notification Panel - Sony Xperia® Z3v

Here's how to access the notification panel on your Xperia Z3v.

Add Folders to Home Screen - Sony Xperia® Z3v

Here's how to add folders to a Home screen on your Xperia Z3v.

Add Shortcuts to Home Screen - Sony Xperia® Z3v

Here's how to add a shortcut to a Home screen on your Xperia Z3v.

Add Widgets to Home Screen - Sony Xperia® Z3v

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Xperia Z3v.

Capture a Screenshot - Sony Xperia® Z3v

Here's how to capture and view a screenshot on your Xperia Z3v.

Remove Items from Home Screen - Sony Xperia® Z3v

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Xperia Z3v.

Rename Home Screen Folder - Sony Xperia® Z3v

Here's how to rename the Home screen on your Xperia Z3v.

View / Manage Home Screen Panels - Sony Xperia® Z3v

Here's how to view / add / remove panels and set a default Home screen panel for your Xperia Z3v.

View Signal Strength - Sony Xperia® Z3v

Here's how to view signal strength on your Xperia Z3v.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - Sony Xperia® Z3v

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Xperia Z3v.

Tethered Modem Connection - Sony Xperia® Z3v

Here's how to use your Xperia Z3v as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - Sony Xperia® Z3v

Here's how to turn the Mobile Hotspot for your Sony Xperia Z3V on or off.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Sony Xperia® Z3v

Here's how to add a virtual private network (VPN) to your Xperia Z3v.

Capture a Screenshot - Sony Xperia® Z3v

Here's how to capture and view a screenshot on your Xperia Z3v.

Change the Browser Start / Home Page - Sony Xperia® Z3v

Here's how to change the Home page in Chrome on your Xperia Z3v.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Sony Xperia® Z3v

Here's how to open the default web browser on your Sony Xperia Z3v.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Wi-Fi Connection - Sony Xperia® Z3v

To remove a saved Wi-Fi network from your Sony Xperia Z3V, view this info.

Turn Data On / Off - Sony Xperia® Z3v

To turn the mobile data for your Xperia Z3V on or off, follow these steps.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Sony Xperia® Z3v

Here's how to change the language used on your Xperia Z3v.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Manage Screen Lock Settings - Sony Xperia® Z3v

Here's how to configure the screen lock settings for your Xperia Z3v.

Modify SIM PIN - Sony Xperia® Z3v

Here's how to change the SIM card lock code on your Xperia Z3v.

Set Lock Screen Notifications - Sony Xperia® Z3v

Here's how to manage how notifications appear on your Xperia Z3v when the screen is locked.

Set Up Screen Lock - Sony Xperia® Z3v

Here's how to set up a screen lock option (password, pattern, etc.) for your Xperia Z3v.

Turn Off Screen Lock - Sony Xperia® Z3v

To disable the screen lock setting on your Xperia Z3V, check out this info.

Unblock SIM PIN - Sony Xperia® Z3v

Here's how to unblock the SIM PIN for your Xperia Z3v.

Unlock Screen - Sony Xperia® Z3v

To unlock the screen on your Sony Xperia Z3V, check out this info.

Memory/Storage

Check Device Storage - Sony Xperia® Z3v

Here's how to check available space if your Xperia Z3v runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Sony Xperia® Z3v

Here's how to export contacts to an SD / memory card in your Xperia Z3v.

Format SD / Memory Card - Sony Xperia® Z3v

Here's how to erase all data on the SD / memory card of your Xperia Z3v.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Sony Xperia® Z3v

Here's how to import contacts from an SD / memory card to your Xperia Z3v.

Insert SD / Memory Card - Sony Xperia Z3v

Here's how to insert or remove an SD / memory card for your Sony Xperia Z3v.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Move Files from Internal Storage to SD / Memory Card - Sony Xperia® Z3v

Here's how to transfer your media to your SD / Memory Card on your Xperia Z3v.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - Sony Xperia® Z3v

Here's how to transfer music files from your Xperia Z3v to a computer.

Move Music Files to Device - Sony Xperia® Z3v

Here's how to transfer music files from a computer to your Xperia Z3v.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

View / Manage Home Screen Panels - Sony Xperia® Z3v

Here's how to view / add / remove panels and set a default Home screen panel for your Xperia Z3v.

Near Field Communication (NFC)

Tap & Pay - Sony Xperia® Z3v

Here's how to use the 'Tap & pay' service with your Xperia Z3v.

Transfer Data via Android Beam - Sony Xperia® Z3v

To wirelessly transfer data from your Xperia Z3V to another NFC-capable device, view this info.

Turn Android Beam On / Off - Sony Xperia® Z3v

Here's how to enable Android Beam and transfer files from your Xperia Z3v to other NFC-capable devices.

Turn NFC On / Off - Sony Xperia® Z3v

Here's how to turn NFC on or off so compatible apps can transfer files from your Xperia Z3v.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Sony Xperia® Z3v

Here's how to factory / hard reset your Xperia Z3v if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Sony Xperia® Z3v

Here's how to factory / hard reset your Xperia Z3v if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Sony Xperia® Z3v

To check for or to install software updates on your Xperia Z3v, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Repair Assistant - Software Upgrade Assistant / Xperia Companion (Sony)

Here's how to repair software on your Sony device if the software update failed.

Software Upgrade Assistant (Sony) - Enable / Disable Auto Updates

Here's how to turn auto download for Sony Software Upgrade Assistant on or off.

Software Upgrade Assistant / Xperia Companion (Sony) - Initial Setup

This shows how to install the Sony Software Upgrade Assistant / Xperia Companion on your computer/PC.

Software Upgrade Assistant / Xperia Companion (Sony) - Software Update

If you need help/assistance upgrading the software on your Sony device or the software update failed, this info helps.

Sony Xperia Z3v Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

View Software Version - Sony Xperia® Z3v

To view the software version your Xperia Z3V is running, check out this info.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert / Remove SIM Card - Sony Xperia Z3v

Here's how to properly insert or remove a SIM card for your Xperia Z3v.

Modify SIM PIN - Sony Xperia® Z3v

Here's how to change the SIM card lock code on your Xperia Z3v.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Sony Xperia Z3v Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Sony Xperia Z3v.

Sony Xperia Z3v Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Sony Xperia Z3v.

Turn SIM PIN On / Off - Sony Xperia® Z3v

Here's how to turn the SIM PIN lock code for your Xperia Z3v on or off.

Unblock SIM PIN - Sony Xperia® Z3v

Here's how to unblock the SIM PIN for your Xperia Z3v.

View SIM Card Number - Sony Xperia® Z3v

Here's how to view the SIM card number associated with your Xperia Z3v.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Alerts / Notifications - Sony Xperia® Z3v

Here's how to change notification sounds for incoming calls or messages on your Xperia Z3v.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Use Speakerphone - Sony Xperia® Z3v

To utilize the speakerphone functionality on your Xperia Z3V, view this info.

Vibrate Mode - Sony Xperia® Z3v

Here's how to turn vibrate mode for your Xperia Z3v on or off.

Volume Controls - Sony Xperia® Z3v

Here's how to adjust the volume if your Xperia Z3v doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - Sony Xperia® Z3v

If your Xperia Z3v is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Sony Xperia® Z3v

Here's how to create and send a text message via the Messaging app on your Xperia Z3v.

Cut, Copy and Paste Text - Sony Xperia® Z3v

Here's how to cut, copy and paste text on your Xperia Z3v.

Delete Messages - Sony Xperia® Z3v

Here's how to delete text messages from your Xperia Z3v via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Sony Xperia® Z3v

Here's how to set the default messaging app on your Xperia Z3v.

Text Message Signature - Sony Xperia® Z3v

To add, remove or edit the text message signature on your Xperia Z3V, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Sony Xperia® Z3v

To receive delivery confirmation for messages sent from your Xperia Z3V, view this.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Sony Xperia® Z3v

Here's how to view text messages via the Messaging app on your Xperia Z3v.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Sony Xperia® Z3v

Here's how to capture and view a screenshot on your Xperia Z3v.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Sony Xperia® Z3v

To change the TTY settings on your Sony Xperia Z3V, check out this info.

Turn Assisted Dialing On / Off - Sony Smartphones

Here's how to turn assisted dialing on/off on your Sony device.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Set Wallpaper - Sony Xperia® Z3V

Here's how to set the Home screen image on your Xperia Z3V.

Wi-Fi & Network

Access Wi-Fi Direct - Sony Xperia® Z3V

Here's how to use Wi-Fi Direct so you can easily connect your Xperia Z3V with other Wi-Fi capable devices.

Add a Virtual Private Network - Sony Xperia® Z3v

Here's how to add a virtual private network (VPN) to your Xperia Z3v.

Add a Wi-Fi Network - Sony Xperia® Z3v

Here's how to add an available Wi-Fi network to your Xperia Z3v.

Auto Switch Between Wi-Fi & Mobile Data Networks - Sony Xperia® Z3v

To allow your Sony Xperia Z3V to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Sony Xperia® Z3v

View this info if the Wi-Fi network you want to add to your Xperia Z3V doesn't display.

Network Mode Settings - Sony Xperia® Z3v

View this info on network mode settings if you're having issues with voice / data services on your Sony Xperia Z3v.

Remove Wi-Fi Connection - Sony Xperia® Z3v

To remove a saved Wi-Fi network from your Sony Xperia Z3V, view this info.

Turn Wi-Fi On / Off - Sony Xperia® Z3v

Here's how to turn Wi-Fi for your Xperia Z3v on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View MAC Address - Sony Xperia® Z3v

Here's how to view the Wi-Fi MAC address for your Xperia Z3v.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.