Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® SE
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Verizon Jetpack® MiFi® 6620L
Google Pixel
Samsung 3G Network Extender
Samsung Galaxy J3 V
Apple® iPad® 2
Moto Z Force Droid Edition
LG G3
LG G4™
Verizon Ellipsis® 8
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Samsung Galaxy Note7
Apple® iPhone® 4
Samsung Gusto® 3
Samsung Galaxy J3 (2016)
LG Revere® 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Cosmos™ 3
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
HTC Desire® 526
LG G Vista
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Hum by Verizon
Casio G'zOne Commando®
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Verizon Wireless Home Phone
Verizon LTE Internet and Home Phone
GizmoGadget™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
V20™
LG G2
GizmoPal® 2 by LG
Samsung Convoy™ 3
DuraXV
GizmoPal™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
Samsung Convoy® 4
Microsoft Lumia 735
LG K8 V
Verizon Ellipsis® 10
Stylo™ 2 V
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem 551L
Moto Z Droid Edition
HTC One® (M8)
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Ravine® 2
Verizon 4G LTE Broadband Router
Moto G™ by Motorola
DROID ULTRA by MOTOROLA
LG K4™ LTE
PRIV™ by Blackberry®
Verizon 4G LTE USB Modem UML295
HTC Desire® 530
Nexus 6
HTC One M9
Samsung Galaxy Note® II
iPad® Pro
Samsung Convoy™ 2
Sony Xperia® Z3v
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
Gear S®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Samsung Gusto® 2
iPad® Air 2
HTC Desire® 626
Moto G Play
Moto X™ by Motorola
Nokia Lumia 822
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
LTE Internet (Installed)
Samsung Galaxy S® 4 mini
LG Exalt™
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® mini with Retina display
Microsoft Surface 3
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Gear S2
Moto E™ Prepaid
Samsung Intensity™ II
Samsung Galaxy Tab® 2 (7.0)
Verizon SureResponse®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One®
Galaxy Tab E
DROID by MOTOROLA
LG Terra™
Galaxy Tab E (8.0)
Kyocera DuraXV+
LG Revere®
LG Octane™
LG Optimus Exceed™ 2
HTC 10™
iPad Pro™ (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
Apple® iPad® Air™
Samsung Intensity™ III
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
Blackberry Classic
LG Exalt™II
Samsung Galaxy Tab S2
Samsung Galaxy S® III mini
DROID DNA by HTC
LG Revere® 2
DROID RAZR MAXX by MOTOROLA
Ellipsis® Kids
Verizon Wireless USB760 Modem
Nokia Lumia Icon
ZenPad™ Z8
LG Accolade™
Lancet™ for Android™
HTC One® (M8) for Windows®
LG enV®3
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Q10 smartphone
Apple® iPad® with Wi-Fi + 4G
LG G Pad™ X8.3
Enact™ by LG
ZenPad™ Z10
G Pad™ 10.1 LTE
DROID RAZR HD by MOTOROLA
Lancet™
Samsung Gusto®
Samsung Galaxy Tab®
DROID INCREDIBLE 2 by HTC
Pantech Breakout™
Lucid™3 by LG
Apple® iPad® mini
Dell™ Vostro™ V13 Laptop
LG 4G LTE USB Modem VL600
G Pad™ 7.0 LTE
Samsung Galaxy Tab® (10.1)
Casio G'zOne Ravine®
Hydro ELITE by KYOCERA
BlackBerry® Z10 smartphone
iPad® mini 4
Watch Urbane™ 2nd Edition LTE
Samsung Illusion™
DROID X by MOTOROLA
LG Vortex™
Motorola XOOM™ 4G LTE
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Haven™
BlackBerry® Z30 smartphone
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
LG Cosmos™
Casio G'zOne Boulder®
HTC One® remix
Motorola MOTO™ W755
Windows Phone 8X by HTC
Galaxy Nexus by Samsung
LG VX8300
DROID X2 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Galaxy™ Stratosphere™ II
Delphi Connect with 4G LTE Mobile Hotspot
Apple® iPad® with Retina display
LG enV®2
Motorola Barrage™
Verizon Wireless UMW190 Global USB Modem
Nokia 2366i
LG enV® TOUCH
LG VX5500
BlackBerry® Bold 9650 smartphone
LG Extravert™
Spectrum™ 2 by LG
HTC Desire® 612
DROID INCREDIBLE by HTC
Samsung Fascinate™
Lucid™2 by LG
Samsung Knack™
HTC One® max
DROID 3 by MOTOROLA
Samsung Galaxy Tab® S
LG Cosmos™ Touch
Samsung Alias™ 2
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
THUNDERBOLT™ by HTC
iPad® mini 3
LG Migosm
Pantech Hotshot™
HTC Rhyme™
LG Optimus Zone™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Samsung Intensity™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless AirCard® 595U USB Modem
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Pantech Perception™
Samsung ATIV SE™
Verizon Converged VOIP Device
Pantech Marauder™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Spectre x2
Samsung ATIV Odyssey™
Casio G'zOne Rock™
Samsung Galaxy™ Stratosphere™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Motorola W385
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung Galaxy Camera®
LG VX5400
Intuition™ by LG
Casio G'zOne Brigade®
Verizon Wireless USB720 Modem
Samsung Galaxy Legend™
BlackBerry® Curve™ 8330 smartphone
Samsung Gear S2 classic
Moto X™ - Designed by You
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Curve™ 9330 smartphone
LG VX8350
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
Spartan GoCam™
HTC Rezound™
Samsung Juke
DROID 2 by MOTOROLA
Samsung Galaxy Note® 10.1
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy View
LG Ally™
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Samsung Alias™
Verizon Wireless USB727 Modem
Luge™ by Motorola Prepaid
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Pantech Crux™
Apple® iPad®
Pantech Caper™ Prepaid
Verizon Wireless PC5750 PC Card
Samsung SCH-u410
Verizon Wireless Coupe™
Motorola Adventure™ V750
Verizon Wireless Escapade®
LG Voyager™
Spectrum™ by LG
Revolution™ by LG
Motorola MOTO™ VU204
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
HTC Trophy™
Casio EXILIM
HP® Mini 1151NR Netbook
LG Optimus Exceed™
Sony Xperia® PLAY
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola MOTOKRZR K1m
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9370 smartphone
Sharp KIN™ ONE
Samsung SCH-a870
Verizon Wireless CDM8975
Samsung Omnia® II
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325
LG enV®
Samsung Gem™
Motorola MOTO™ Z6c World Edition
LG VX5200
LG Chocolate®
Motorola W315
LG VX3200
Sierra Wireless AirCard® 580
Samsung Zeal™
Motorola E815
LG VX3300
Verizon Wireless Salute™
Motorola Entice™
G'zOne Boulder™ Black and Silver
Motorola RAZR V3m in Gray
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Blackberry Classic Non-Camera
LG VX6100
LG VX4500
LG VX8700
Pantech PN-820
Motorola Rival™
LG VX5300
Pantech PN-210
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
LG Chocolate® 3
Motorola RAZR V3c
Motorola V325i
LG VX6000
Samsung FlipShot®
Samsung Continuum™
Samsung SCH-a850
Motorola MOTO Q™ 9c
HTC Merge®
Nokia 6015i Prepaid
LG VX4650
Motorola MOTO™ Z6cx World Edition without Camera
Sharp KIN™ TWO
LG Glance™
Nokia 2605 Mirage
DROID ERIS by HTC
LG V
Samsung Glyde™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
Motorola V710
Nokia 7705 Twist™
Samsung i700 Pocket PC
Motorola CITRUS™
Pantech PN-215
Samsung SCH-a310
Verizon Wireless Adamant™
LG Fathom®
Nokia 6205
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-3010nr Notebook
Samsung Gleam®
Samsung Omnia®
Samsung Sway™
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Samsung SCH-a950
LG Clout™
Motorola V60s
Samsung SCH-i760
Kyocera K323
Motorola Krave™ ZN4
Jest™
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Samsung Renown™
Kyocera KPC650
Motorola MOTO Q™ music 9m
HP® Mini 311-1037NR Netbook
HP® Mini 110-3098NR Netbook
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless PN-300
Gateway® LT2016u Netbook
LG VX9400
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
HTC Touch Pro™
Verizon Wireless CDM8950
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola V265
BlackBerry® 7250
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Verizon GizmoTab™
Nokia 7205 Intrigue™
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
Samsung SCH-a650
Kyocera SE47
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 2128i
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
HP Elite x2 1012
Samsung SCH-a530
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Motorola MOTOSLVR L7C
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Verizon Ellipsis™ 8 HD
Motorola V65p

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Android Tablet
[How to Use Guide]
Learn how to activate your 4G LTE Android tablet with Verizon Wireless.
Turn On Android™ Device Protection
[Device-Specific Instructions]
Mobile Broadband Self Activation - 4G LTE
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: Android™ Tablet
[How to Use Guide]
Instructions on activating a replacement Android™ Tablet and shipping your defective device back to us.
Verizon Ellipsis 8 HD Tech Coach Video
[Video]
The Verizon Ellipsis 8 HD includes 24 months of unlimited Tech Coach support at no additional cost. See how Tech Coach can help you with virtually any question.
Length: 1:00
Account Sync Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Edit a User Account - Ellipsis® 8 HD
[Device-Specific Instructions]
Getting to Know Your Verizon Ellipsis™ 8 HD
[PDF]
Get to know your new Verizon Ellipsis 8 HD with this quick reference guide.

Alerts & Reminders

Alerts - Ellipsis® 8 HD
[Device-Specific Instructions]

Back Up & Transfer Content

How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
Move Music Files to Device - Ellipsis® 8 HD
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Sign In / Out - Ellipsis® 8 HD
[Device-Specific Instructions]
Signal Strength - Ellipsis® 8 HD
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Ellipsis® 8 HD
[Device-Specific Instructions]
Battery Overview - Ellipsis® 8 HD
[Device-Specific Instructions]
View Battery Status - Ellipsis® 8 HD
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Discovery Mode - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]

Calendar

Calling & Dialing

Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call Waiting - Smartphone
[Device-Specific Instructions]
Airplane / Standalone Mode - Ellipsis® 8 HD
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Ellipsis® 8 HD
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Delete a Contact - Ellipsis® 8 HD
[Device-Specific Instructions]
Export Contacts to SD Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Add a Contact - Ellipsis® 8 HD
[Device-Specific Instructions]
Edit a Contact - Ellipsis® 8 HD
[Device-Specific Instructions]
Link / Unlink Contacts - Ellipsis® 8 HD
[Device-Specific Instructions]
View Contact Sync Source - Ellipsis® 8 HD
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Ellipsis® 8 HD
[Device-Specific Instructions]
Manage Data Usage - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn Data On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Ellipsis® 8 HD
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Info - Ellipsis® 8 HD
[Device-Specific Instructions]
View MAC Address - Ellipsis® 8 HD
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Reset Network Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Manage Interruptions - Ellipsis® 8 HD
[Device-Specific Instructions]
Restriction Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Adjust Brightness Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Adjust Display Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Adjust Font Settings - Ellipsis® 8 HD
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Add a User Account - Ellipsis® 8 HD
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Ellipsis® 8 HD
[Device-Specific Instructions]
Gmail™ Sync - Ellipsis® 8 HD
[Device-Specific Instructions]
Remove Gmail™ Account - Ellipsis® 8 HD
[Device-Specific Instructions]
Remove a User Account - Ellipsis® 8 HD
[Device-Specific Instructions]
Reply to an Email Message - Ellipsis® 8 HD
[Device-Specific Instructions]
View Email Messages - Ellipsis® 8 HD
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Turn GPS Location On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Folders to Home Screen - Ellipsis® 8 HD
[Device-Specific Instructions]
Access Notification Panel - Ellipsis® 8 HD
[Device-Specific Instructions]
Add Widgets to Home Screen - Ellipsis® 8 HD
[Device-Specific Instructions]
Rename Home Screen Folder - Ellipsis® 8 HD
[Device-Specific Instructions]
Touch Screen Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
View Home Screen Panels - Ellipsis® 8 HD
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot Settings - Ellipsis® 8 HD
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Ellipsis® 8 HD
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Change Device Password - Ellipsis® 8 HD
[Device-Specific Instructions]
Lock Screen Notifications - Ellipsis® 8 HD
[Device-Specific Instructions]
Password Options - Ellipsis® 8 HD
[Device-Specific Instructions]
Set Up Screen Lock - Ellipsis® 8 HD
[Device-Specific Instructions]
Smart Lock - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn Off Screen Lock - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn SIM PIN On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]
Unlock the Device - Ellipsis® 8 HD
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Memory Card Formatting
[Device-Specific Instructions]
Insert SD Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Format SD Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Remove SD Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Check Memory - Ellipsis® 8 HD
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Install System Updates - Ellipsis® 8 HD
[Device-Specific Instructions]
View Software Version - Ellipsis® 8 HD
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Modify SIM PIN - Ellipsis® 8 HD
[Device-Specific Instructions]
Remove SIM Card - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn SIM PIN On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]
Unblock SIM PIN - Ellipsis® 8 HD
[Device-Specific Instructions]
View SIM Card Number - Ellipsis® 8 HD
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Ellipsis® 8 HD
[Device-Specific Instructions]
Vibrate Mode - Ellipsis® 8 HD
[Device-Specific Instructions]
Volume Controls - Ellipsis® 8 HD
[Device-Specific Instructions]

TV

Play / Copy Media (DLNA) - Ellipsis® 8 HD
[Device-Specific Instructions]
Wireless Display - Ellipsis® 8 HD
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cut, Copy and Paste Text - Ellipsis® 8 HD
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Capture a Screenshot - Ellipsis® 8 HD
[Device-Specific Instructions]
Set Up Printing - Ellipsis® 8 HD
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Ellipsis® 8 HD
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Network Mode Settings - Ellipsis® 8 HD
[Device-Specific Instructions]
Tethered Modem Connection - Ellipsis® 8 HD
[Device-Specific Instructions]
Add a Wi-Fi Network - Ellipsis® 8 HD
[Device-Specific Instructions]
Remove Wi-Fi Connection - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn Wi-Fi Direct On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Ellipsis® 8 HD
[Device-Specific Instructions]

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