VZAccess® Manager Troubleshooting Guide

Select the operating system of your device below, and then follow the steps to troubleshoot VZAccess Manager:


Windows

  1. Make sure you're within a Verizon Wireless coverage area.
  2. Ensure your device is getting a strong signal.
  3. Run the activation wizard to update the Preferred Roaming List.
  4. Remove and reinsert card or USB modem.
  5. Delete and recreate the dial-up networking connections.
  6. Check for driver conflicts in device manager.
    For device specific instructions: Select your device and search for "resolving driver conflicts."
  7. Uninstall / reinstall VZAccess Manager.


Mac

  1. Make sure you're within a Verizon Wireless coverage area.
  2. Ensure your device is getting a strong signal.
  3. Run the activation wizard to update the Preferred Roaming List.
  4. Remove and reinsert card or USB modem.
  5. Delete and recreate the dial-up networking connections.
  6. Uninstall / reinstall VZAccess Manager.


Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Mac is a registered trademark of Apple, Inc.

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