Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
KYOCERA Cadence LTE
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
LG G7 ThinQ™
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Nexus 6
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
LG Extravert™
Lexus Connected Car
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Lucid™3 by LG
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Lancet™
Motorola MOTO™ VU204
Samsung SCH-u410
Samsung Reality™
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Apple® iPad® with Retina display
LG Clout™
Luge™ by Motorola Prepaid
Samsung SCH-a630
Verizon Jetpack® MiFi® 8800L
Samsung Galaxy S10e
Verizon 5G Home Router 1B
Verizon 5G Home Router 1A
Yealink One Talk CP960 IP Conference Phone
Yealink One Talk VZP59 Executive Video Phone with Camera
moto z3
Motorola moto e5 go
Apple Watch Series 4
Motorola moto z4
Humx 4G LTE by Verizon
LG G8 ThinQ™
Verizon Smart Locator
Verizon 5G MiFi® M1000
Samsung Galaxy Book2
Google Pixel 3a XL
Google Pixel 3a
Samsung Galaxy S10 5G
Google Pixel 4
Samsung Galaxy A20
Samsung Galaxy Note10+
Samsung Galaxy A10e
Samsung Galaxy Note10
Samsung Galaxy Note10+ 5G
Galaxy J7 V 2nd Gen Prepaid
HP Envy X2
Alcatel Avalon™ V
Alcatel Avalon™
Google Pixel 4 XL
Nokia 2 V
Samsung 4G LTE Network Extender 2 for Enterprise
Samsung Chromebook Plus
tab 4 8 PLUS
Volkswagen Connected Car
Motorola moto g7 power
RED HYDROGEN ONE
Orbic® Journey™ V
Apple® iPad Air® (3rd Gen.)
Apple® iPad mini™ (7.9-inch)
Palm Phone
Sonim XP5s
Sonim XP8
Ford Connected Car
Nokia 3 V
Motorola moto e6
Samsung Galaxy Tab S5e
Google Pixel 3 XL
Google Pixel 3
GO FLIP™ V
LG V50 ThinQ™ 5G
Samsung Galaxy A50
Kazuna eTalk
Apple® iPad Pro® (11-inch)
Apple® iPad Pro® 12.9-inch (3rd Gen.)
Apple® iPhone® XS Max
Motorola moto e4 gold
Garmin vivoactive 3 Music
Palm
Yealink One TalkSM CP920 IP Conference Phone
Lincoln Connected Car
LG V40 ThinQ™
Samsung Galaxy Watch 42mm
Apple iPad (7th Generation) 10.2
Apple® iPhone® XS
Samsung Galaxy Tab S6
Samsung Galaxy Watch 46mm
KYOCERA DuraForce PRO 2
Verizon GizmoWatch™ Mickey Mouse 90th Anniversary Edition
LG Stylo™ 5
Verizon GizmoTablet™
Motorola RAZR V3m in Gray
Hum+ 4G LTE by Verizon
Apple® iPhone® XR
Orbic® Wonder
Samsung Galaxy Tab A (10.5)
GizmoWatch™
ZTE Blade™ Vantage 2 Prepaid
Apple® iPhone® 11
Apple Watch Series 5
Motorola moto 5G
Samsung Galaxy Note9
Samsung Galaxy S10
Samsung SmartThings Tracker
Yealink One Talk T41SW IP Desk Phone
Yealink One TalkSM T41S IP Desk Phone
Yealink One TalkSM T46SW IP Desk Phone Medium WiFi
Samsung Galaxy S10+
iPhone® 11 Pro Max
Yealink One TalkSM T46S IP Desk Phone
Apple® iPhone® 11 Pro
Yealink One TalkSM T42S IP Desk Phone

VZAccess® Manager Troubleshooting Guide

Select the operating system of your device below, and then follow the steps to troubleshoot VZAccess Manager:


Windows

  1. Make sure you're within a Verizon Wireless coverage area.
  2. Ensure your device is getting a strong signal.
  3. Run the activation wizard to update the Preferred Roaming List.
  4. Remove and reinsert card or USB modem.
  5. Delete and recreate the dial-up networking connections.
  6. Check for driver conflicts in device manager.
    For device specific instructions: Select your device and search for "resolving driver conflicts."
  7. Uninstall / reinstall VZAccess Manager.


Mac

  1. Make sure you're within a Verizon Wireless coverage area.
  2. Ensure your device is getting a strong signal.
  3. Run the activation wizard to update the Preferred Roaming List.
  4. Remove and reinsert card or USB modem.
  5. Delete and recreate the dial-up networking connections.
  6. Uninstall / reinstall VZAccess Manager.


Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Mac is a registered trademark of Apple, Inc.

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