Sony Xperia® Z2 Support

Find device-specific support and online tools for your Sony Xperia Z2.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Sony Xperia® Z2 Tablet

Here's how to quickly set up your Xperia Z2 tablet.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and much more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Insert / Remove SIM Card - Sony Xperia Z2 Tablet

Here's how to properly insert or remove a SIM card for your Xperia Z2 tablet.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Alerts & Reminders

Manage Alerts / Notifications - Sony Xperia® Z2 Tablet

Here's how to change notification sounds for incoming calls or messages on your Xperia Z2 tablet.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Sony Xperia® Z2

Here's how to move files from internal storage on your Xperia Z2 tablet to an SD / memory card.

Move Music Files from Device - Sony Xperia® Z2 Tablet

Here's how to transfer music files from your Xperia Z2 tablet to a computer.

Move Music Files to Device - Sony Xperia® Z2 Tablet

Here's how to transfer music files from a computer to your Xperia Z2 Tablet.

Move Pictures / Videos from Device - Sony Xperia® Z2 Tablet

Here's how to transfer picture or video files from your Xperia Z2 tablet to a computer.

Move Pictures / Videos to Device - Sony Xperia® Z2 Tablet

Here's how to transfer picture or video files from a computer to your Xperia® Z2 Tablet.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

View Signal Strength - Sony Xperia® Z2 Tablet

Here's how to view signal strength on the Xperia Z2 tablet.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Sony Xperia® Z2 Tablet

Here's how to improve the battery life for your Xperia Z2 Tablet.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Saver Settings - Sony Xperia® Z2 Tablet

Here's how to manage 'Battery / Power saver' settings on your Xperia Z2 Tablet to improve battery performance.

Soft Reset (Frozen / Unresponsive Screen) - Sony Xperia® Z2 Tablet

Here's how to reset your Xperia Z2 Tablet if it's unresponsive, frozen or won't power on or off.

Soft Reset - Sony Xperia® Z2 Tablet

Here's how to perform a soft reset on your Xperia Z2 Tablet if it crashes and resets, freezes or runs slow.

Turn Power Saver On / Off - Sony Xperia® Z2 Tablet

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Xperia Z2 tablet.

View Battery Info - Sony Xperia® Z2 Tablet

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Xperia Z2 Tablet.

View Battery Status - Sony Xperia® Z2 Tablet

Here's how to view charging status, remaining battery and what uses the most battery on your Sony Xperia Z2 Tablet.

Bluetooth

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Send Contact via Bluetooth® - Sony Xperia® Z2 Tablet

Here's how to send a contact on your Xperia Z2 Tablet via Bluetooth.

Turn Bluetooth On / Off - Sony Xperia Z2 Tablet

Here's how to turn Bluetooth for your Xperia Z2 Tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Pictures / Videos from Device - Sony Xperia® Z2 Tablet

Here's how to transfer picture or video files from your Xperia Z2 tablet to a computer.

Move Pictures / Videos to Device - Sony Xperia® Z2 Tablet

Here's how to transfer picture or video files from a computer to your Xperia® Z2 Tablet.

View Pictures / Videos - Sony Xperia® Z2 Tablet

Here's how to view pictures and/or videos on your Xperia Z2 tablet.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Tethered Modem Connection - Sony Xperia® Z2 Tablet

Here's how to use your Xperia Z2 Tablet as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Sony Xperia® Z2 Tablet

Here's how to facilitate a connection between your Xperia Z2 tablet and a computer with the Android SDK.

Windows® Device Manager Conflicts - Sony Xperia® Z2 Tablet

Here's how to resolve conflicts if your Xperia Z2 Tablet can't transfer media files to a computer.

Contacts

Add a Contact - Sony Xperia Z2® Tablet

Here's how to add a contact to your Xperia Z2 tablet.

Delete a Contact - Sony Xperia Z2® Tablet

Here's how to delete a contact from your Xperia Z2 Tablet.

Edit a Contact - Sony Xperia Z2® Tablet

Here's how to edit a contact on your Xperia Z2 Tablet.

Export Contacts to SD / Memory Card - Sony Xperia® Z2 Tablet

Here's how to export contacts to an SD / memory card in your Xperia Z2 tablet.

Import Contacts from SD / Memory Card - Sony Xperia® Z2 Tablet

Here's how to import contacts from an SD / memory card to your Xperia Z2 tablet.

Link / Unlink Contacts - Sony Xperia® Z2 Tablet

Here's how to link or unlink duplicate contacts in your Xperia Z2 tablet.

Send Contact via Bluetooth® - Sony Xperia® Z2 Tablet

Here's how to send a contact on your Xperia Z2 Tablet via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Sony Xperia® Z2 Tablet

Here's how to see where a phonebook contact on your Xperia Z2 was imported from.

Data

Allow / Deny Data Roaming - Sony Xperia® Z2 Tablet

Here's how to check settings if you can't connect to the internet or send / receive messages on your Xperia Z2.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Manage Data Usage - Sony Xperia® Z2 Tablet

Here's how to view / restrict the amount of data an app uses on your Sony Xperia Z2 Tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Data On / Off - Sony Xperia® Z2 Tablet

Here's how to turn mobile data for your Xperia Z2 tablet on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Sony Xperia® Z2 Tablet

Here's how to view / restrict the amount of data an app on your Xperia Z2 tablet uses.

Date & Time

Set Date and Time - Sony Xperia® Z2 Tablet

If your Xperia Z2 Tablet shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Water Damage - Sony

Here's how to check for water damage on your Sony device.

View Device ID (ESN / IMEI / MEID) - Sony Xperia® Z2 Tablet

Here's how to view the device ID (IMEI) for your Xperia Z2 tablet.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - Sony Xperia® Z2 Tablet

Here's how to view the Wi-Fi MAC address for your Xperia Z2 Tablet.

View Phone Number - Sony Xperia® Z2 Tablet

Here's how to view the phone number for your Xperia Z2 Tablet.

Device Settings

Add a User Account - Sony Xperia® Z2 Tablet

Here's how to add a user profile so multiple people can use your Xperia Z2 Tablet.

Adjust Account Sync Settings - Sony Xperia® Z2 Tablet

Here's how to view sync settings on your Xperia Z2 tablet if you're not receiving email and app notifications.

Adjust Display Settings - Sony Xperia Z2 Tablet

Here's how to adjust display options including screen timeout, daydream and smart backlight on your Xperia Z2 Tablet.

Edit a User Account - Sony Xperia® Z2 Tablet

Here's how to edit a user account on your Xperia Z2 tablet.

Manage Do Not Disturb Settings - Sony Xperia® Z2 Tablet

If your Xperia Z2 Tablet isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Remove a User Account - Sony Xperia® Z2 Tablet

Here's how to remove a user account (guest user profile) from your Xperia Z2 Tablet.

Set Up Printing - Sony Xperia® Z2 Tablet

Here's how to set up and add a printer to your Xperia Z2 Tablet.

Turn Airplane Mode On / Off - Sony Xperia® Z2 Tablet

To turn Verizon network services on/off or if they aren't functioning on your Xperia Z2 tablet, view this info.

Turn Screen Rotation On / Off - Sony Xperia® Z2 Tablet

If the display on your Xperia Z2 Tablet doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - Sony Xperia® Z2 Tablet

Here's how to add a personal email account to your Xperia Z2 Tablet.

Add an Existing Google™ Account - Sony Xperia® Z2 Tablet

Here's how to add your Google (Gmail) account on your Xperia Z2 tablet.

Adjust Account Sync Settings - Sony Xperia® Z2 Tablet

Here's how to view sync settings on your Xperia Z2 tablet if you're not receiving email and app notifications.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Sony Xperia® Z2 Tablet

Here's how to create and send an email message from your Xperia Z2 tablet.

Configure the Email Client to Leave Messages on Server after Retrieval

Here's how to leave a copy of message on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - Sony Xperia® Z2 Tablet

Here's how to delete email messages from your Xperia Z2 Tablet.

Email Account Common Settings - Sony Xperia® Z2 Tablet

Here's info on common personal email settings (e.g., account name, etc.) for your Xperia Z2 Tablet.

Email Account Data Usage Settings - Sony Xperia® Z2 Tablet

To modify data usage options for the personal email account on your Xperia Z2 Tablet, view this.

Email Account Notification Settings - Sony Xperia® Z2 Tablet

If you're not getting notifications for the personal email on your Xperia Z2 Tablet, view this info.

Email Account Password and Server Settings - Sony Xperia® Z2 Tablet

To update the personal email password/server settings for your Xperia Z2 Tablet, view this info.

Email Account Signature Settings - Sony Xperia® Z2 Tablet

To enter or edit the personal email signature on your Xperia Z2 Tablet, view this info.

Email Account Sync Frequency Settings - Sony Xperia® Z2 Tablet

To adjust the personal email sync frequency settings on your Xperia Z2 Tablet, view this info.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Sony Xperia® Z2 Tablet

Here's how to update the work email settings for your Xperia Z2 Tablet.

Perform a Gmail™ Sync - Sony Xperia® Z2 Tablet

Here's how to sync Google email, contacts, calendar, etc. on your Xperia Z2 Tablet.

Remove Corporate Email Account (Exchange ActiveSync®) - Sony Xperia® Z2 Tablet

Removing then re-adding a work email account on your Xperia Z2 Tablet often fixes email issues.

Remove Gmail™ Account - Sony Xperia® Z2 Tablet

Removing then re-adding a Gmail account on your Xperia Z2 Tablet often fixes email issues.

Remove a Personal Email Account - Sony Xperia® Z2 Tablet

Removing then re-adding an email account on your Xperia Z2 Tablet often fixes email issues.

Reply to an Email Message - Sony Xperia® Z2 Tablet

Here's how to reply to an email message from your Xperia Z2 tablet.

Set Up Corporate Email (Exchange ActiveSync®) - Sony Xperia® Z2 Tablet

Here's how to add a work email account on your Xperia Z2 Tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Sony Xperia® Z2 Tablet

Here's how to view email messages on your Xperia Z2 Tablet.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Sony Xperia® Z2 Tablet

Here's how to turn GPS location for your Xperia Z2 tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Create a New Google™ Account - Sony Xperia® Z2 Tablet

Here's how to create a new Google account on your Sony Xperia® Z2 Tablet.

Google™ Backup and Restore - Sony Xperia® Z2 Tablet

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Xperia Z2 tablet.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Folders to Home Screen - Sony Xperia® Z2 Tablet

Here's how to add folders to a Home screen on your Xperia Z2 tablet.

Add Shortcuts to Home Screen - Sony Xperia® Z2 Tablet

Here's how to add a shortcut to a Home screen on your Xperia Z2 tablet.

Add Widgets to Home Screen - Sony Xperia® Z2 Tablet

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Xperia Z2 Tablet.

Remove Items from Home Screen - Sony Xperia® Z2 Tablet

Here's how to remove items such as shortcuts, widgets and folders from the Home screen of your Xperia Z2 Tablet.

Rename Home Screen Folder - Sony Xperia® Z2 Tablet

Here's how to rename a Home screen folder on your Xperia Z2 Tablet.

View / Manage Home Screen Panels - Sony Xperia® Z2 Tablet

Here's how to view / add / remove panels and set a default Home screen panel for your Xperia Z2 Tablet.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Sony Xperia® Z2 Tablet

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Sony Xperia Z2 Tablet.

Manage Mobile / Wi-Fi Hotspot Settings - Sony Xperia® Z2 Tablet

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Xperia Z2 Tablet.

Turn Mobile / Wi-Fi Hotspot On / Off - Sony Xperia® Z2 Tablet

Here's how to turn the Mobile Hotspot feature for your Xperia Z2 tablet on or off.

Internet & Web Browser

Change the Browser Start / Home Page - Sony Xperia® Z2 Tablet

Here's how to change the Home page in Chrome on your Xperia Z2 tablet.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Open Web Browser - Sony Xperia® Z2 Tablet

Here's how to open the default web browser on your Sony Xperia Z2 Tablet.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Sony Xperia® Z2 Tablet

Here's how to change the language used on your Xperia Z2 tablet.

Lock, Unlock, Password & Security

Manage Screen Lock Settings - Sony Xperia® Z2 Tablet

Here's how to configure the screen lock settings for your Xperia Z2 tablet.

Modify SIM PIN - Sony Xperia® Z2 Tablet

Here's how to change the SIM card lock code on your Xperia Z2 tablet.

Set Lock Screen Notifications - Sony Xperia® Z2 Tablet

Here's how to manage how notifications appear on your Xperia Z2 tablet when the screen is locked.

Set Up Face Recognition - Sony Xperia® Z2 Tablet

Here's how to set up facial recognition to unlock the screen on your Sony Xperia Z2.

Set Up Screen Lock - Sony Xperia® Z2 Tablet

Here's how to set up a screen lock option (password, pattern, etc.) for your Xperia Z2 Tablet.

Sign In / Out - Sony Xperia® Z2 Tablet

Here's how to sign in / out on your Xperia Z2 Tablet.

Smart Lock - Sony Xperia® Z2 Tablet

Here's how to turn on and customize the Smart Lock setting on your Xperia Z2 Tablet.

Turn Off Screen Lock - Sony Xperia® Z2 Tablet

To disable the screen lock setting on your Xperia Z2, check out this info.

Unlock Screen - Sony Xperia® Z2 Tablet

To unlock the screen on your Xperia Z2 Tablet, check out this info.

Memory/Storage

Check Device Storage - Sony Xperia® Z2 Tablet

Here's how to check available space if your Xperia Z2 tablet runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Sony Xperia® Z2 Tablet

Here's how to export contacts to an SD / memory card in your Xperia Z2 tablet.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Sony Xperia® Z2 Tablet

Here's how to import contacts from an SD / memory card to your Xperia Z2 tablet.

Insert or Remove SD / Memory Card - Sony Xperia Z2 Tablet

Here's how to insert or remove an SD / memory card for your Sony Xperia Z2 tablet.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - Sony Xperia® Z2 Tablet

Here's how to transfer music files from your Xperia Z2 tablet to a computer.

Move Music Files to Device - Sony Xperia® Z2 Tablet

Here's how to transfer music files from a computer to your Xperia Z2 Tablet.

Near Field Communication (NFC)

Tap & Pay - Sony Xperia® Z2 Tablet

Here's how to use the 'Tap & pay' service with your Xperia Z2 tablet.

Turn NFC On / Off - Sony Xperia® Z2 Tablet

Here's how to turn NFC on or off so compatible apps can transfer files from your Xperia Z2 tablet.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Sony Xperia® Z2 Tablet

Here's how to factory / hard reset your Sony Xperia Z2 Tablet if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Sony Xperia® Z2 Tablet

To check for or to install software updates on your Xperia Z2 Tablet, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Repair Assistant - Software Upgrade Assistant / Xperia Companion (Sony)

Here's how to repair software on your Sony device if the software update failed.

Reset All Settings - Sony Xperia® Z2 Tablet

If your Sony Xperia Z2 Tablet crashes, resets or runs slow, or apps freeze or reset the device, view this.

Software Upgrade Assistant (Sony) - Enable / Disable Auto Updates

Here's how to turn auto download for Sony Software Upgrade Assistant on or off.

Software Upgrade Assistant / Xperia Companion (Sony) - Initial Setup

This shows how to install the Sony Software Upgrade Assistant / Xperia Companion on your computer/PC.

Software Upgrade Assistant / Xperia Companion (Sony) - Software Update

If you need help/assistance upgrading the software on your Sony device or the software update failed, this info helps.

Sony Xperia Z2 Tablet Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

View Software Version - Sony Xperia® Z2 Tablet

To view the software version your Xperia Z2 Tablet is running, check out this info.

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

Insert / Remove SIM Card - Sony Xperia Z2 Tablet

Here's how to properly insert or remove a SIM card for your Xperia Z2 tablet.

Modify SIM PIN - Sony Xperia® Z2 Tablet

Here's how to change the SIM card lock code on your Xperia Z2 tablet.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Sony Xperia® Z2 Tablet

Here's how to turn the SIM PIN lock code for your Xperia Z2 Tablet on or off.

Unblock SIM PIN - Sony Xperia® Z2 Tablet

Here's how to unblock the SIM PIN for your Xperia Z2 Tablet.

View SIM Card Number - Sony Xperia® Z2 Tablet

Here's how to view the SIM card number associated with your Xperia Z2 Tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones - Sony Xperia® Z2 Tablet

Here's how to select or change ringtones or notification tones and restrictions on your Xperia Z2 Tablet.

Vibrate Mode - Sony Xperia® Z2 Tablet

Here's how to turn vibrate mode for your Xperia Z2 tablet on or off.

Volume Controls - Sony Xperia® Z2 Tablet

Here's how to adjust volume if your Xperia Z2 Tablet doesn't vibrate or play sounds when receiving email / messages / alerts.

TV

View Device Screen on TV - Sony Xperia® Z2 Tablet

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Xperia Z2 Tablet.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Verizon Messages - Android™ Tablet - Text Message Signature

Here's how to set up an auto signature on your Aroid tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Sony Xperia® Z2 Tablet

Here's how to capture a screenshot from your Xperia Z2 Tablet.

Cut, Copy and Paste Text - Sony Xperia® Z2 Tablet

Here's how to cut, copy and paste text on your Xperia Z2 Tablet.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Set Wallpaper - Sony Xperia® Z2 Tablet

Here's how to set the Home screen image on your Xperia Z2 Tablet.

Wi-Fi & Network

Access Wi-Fi Direct - Sony Xperia® Z2 Tablet

Here's how to use Wi-Fi Direct so you can easily connect your Xperia Z2 with other Wi-Fi capable devices.

Add a Virtual Private Network - Sony Xperia® Z2 Tablet

Here's how to add a virtual private network (VPN) to your Xperia® Z2 Tablet.

Add a Wi-Fi Network - Sony Xperia® Z2 Tablet

Here's how to add an available Wi-Fi network to your Xperia Z2 tablet.

Auto Switch Between Wi-Fi & Mobile Data Networks - Sony Xperia® Z2 Tablet

To allow your Xperia Z2 Tablet to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Sony Xperia® Z2 Tablet

View this info if the Wi-Fi network you want to add to your Xperia Z2 Tablet doesn't display.

Network Mode Settings - Sony Xperia® Z2 Tablet

View this info on network mode settings if you're having issues with voice / data services on your Xperia Z2 tablet.

Remove Wi-Fi Connection - Sony Xperia® Z2 Tablet

To remove a saved Wi-Fi network from your Sony Xperia Z2 Tablet, view this info.

Turn Wi-Fi On / Off - Sony Xperia® Z2 Tablet

Here's how to turn Wi-Fi for your Xperia Z2 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55