Select Your Device
DuraForce PRO with Sapphire Shield
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung 3G Network Extender
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
Apple® iPad® 2
Samsung Galaxy J3 V
Verizon Ellipsis® 8
Droid Turbo by Motorola
Apple® iPhone® 4s
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
LG G4™
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
GizmoGadget™ by LG
LG Cosmos™ 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
GizmoPal™
GizmoPal® 2 by LG
Samsung Galaxy S® III
Hum by Verizon
DROID MAXX 2
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Note® 3
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G Vista
Samsung 4G LTE Network Extender
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID RAZR M by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon LTE Internet and Home Phone
Samsung Galaxy Note7
Stylo™ 2 V
Brigadier™ by Kyocera
V20™
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
DuraXV
LG K8 V
LG Extravert™ 2
Samsung Convoy® 4
Samsung Convoy™ 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Moto G™ by Motorola
Microsoft Lumia 735
Verizon 4G LTE Broadband Router
HTC Desire® 530
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
HTC One® (M8)
Ellipsis™ Jetpack® MHS815L
DROID ULTRA by MOTOROLA
Moto Z Droid Edition
iPad® Pro
Verizon 4G LTE USB Modem 551L
Moto G Play
Samsung Brightside™
Gear S2
Samsung Gusto® 2
Samsung Galaxy Note® II
Samsung Convoy™ 2
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab E
LG Octane™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
HTC One M9
iPad® Air 2
Samsung Intensity™ II
Galaxy Note® Edge
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
DROID TURBO 2 - Designed by You
Galaxy Tab E (8.0)
Gear S®
DROID RAZR by MOTOROLA
Nokia Lumia 928
HTC Desire® 626
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
Verizon Wireless AirCard® 595
Moto X™ by Motorola
Apple® iPad® mini with Retina display
DROID by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Nokia Lumia 822
LG Optimus Zone™ 2 Prepaid
HTC 10™
Moto E™ Prepaid
LG Revere®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 2
LG Terra™
HTC One®
Samsung Galaxy Tab S2
Transpyre™ Prepaid
ZenPad™ Z10
Microsoft Surface 3
LG Accolade™
Kyocera DuraXV+
Samsung Convoy™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad Pro™ (9.7-inch)
LG Exalt™II
Samsung Intensity™ III
Ellipsis® Kids
LG Optimus Exceed™ 2
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad® Air™
ZenPad™ Z8
G Pad™ 10.1 LTE
Samsung Galaxy S® III mini
Pantech Breakout™
LG Revere® 2
Samsung Gusto®
LG enV®3
Blackberry Classic
Nokia Lumia Icon
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Samsung Galaxy Tab® (10.1)
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine®
Apple® iPad® mini
LG G Pad™ X8.3
Verizon Ellipsis™ 8 HD
G Pad™ 7.0 LTE
DROID DNA by HTC
Lancet™ for Android™
BlackBerry® Z10 smartphone
iPad® mini 4
Verizon Wireless USB760 Modem
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Lancet™
LG Vortex™
Samsung Haven™
Enact™ by LG
LG Cosmos™
LG VX8300
Samsung Galaxy S® 4 mini
DROID RAZR HD by MOTOROLA
Lucid™3 by LG
BlackBerry® Q10 smartphone
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
Samsung Galaxy Camera®
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Casio G'zOne Boulder®
LG enV®2
Watch Urbane™ 2nd Edition LTE
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Motorola XOOM™ 4G LTE
Pantech Hotshot™
DROID X by MOTOROLA
LG Dare™
LG enV® TOUCH
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
LG Extravert™
Apple® iPad® with Retina display
Lucid™2 by LG
Samsung Smooth™
DROID X2 by MOTOROLA
HTC One® max
BlackBerry® Z30 smartphone
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Intensity™
Spectrum™ 2 by LG
Galaxy Nexus by Samsung
BlackBerry® Bold 9650 smartphone
LG VX5500
Samsung Galaxy Tab® 4 (8.0)
HTC One® remix
Verizon GizmoTab™
Lucid™ by LG
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Alias™ 2
Samsung Knack™
LG Cosmos™ Touch
Pantech Perception™
LG Migosm
iPad® mini 3
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
BlackBerry® Tour™ 9630 smartphone
Samsung Galaxy Note® Pro
LG VX5400
Samsung Gear S2 classic
Samsung Illusion™
Pantech Jest™ 2
Nokia Lumia 2520
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung SCH-u340
Samsung Galaxy Tab® S
LG Optimus Zone™
HTC Desire® 612
Nokia 2366i
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Google Nexus 7
Samsung Galaxy™ Stratosphere™
Samsung ATIV SE™
THUNDERBOLT™ by HTC
HP Elite x2 1012
Casio G'zOne Rock™
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UM175 USB Modem
HTC Rhyme™
Motorola W385
Samsung Galaxy Legend™
DROID CHARGE by SAMSUNG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Intuition™ by LG
Sony Xperia® Z2
Pantech Marauder™
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy Tab® (7.7)
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Reality™
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless USB720 Modem
LG VX8360
Samsung ATIV Odyssey™
BlackBerry® Curve™ 8330 smartphone
Spartan GoCam™
Verizon Wireless G'zOne Type-S
Samsung Juke
Casio G'zOne Brigade®
Samsung Galaxy View
HP Spectre x2
Verizon Wireless AirCard® 595U USB Modem
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Alias™
Delphi Connect
LG Ally™
Apple® iPad®
LG Voyager™
Moto X™ - Designed by You
Verizon Wireless Escapade®
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u410
Luge™ by Motorola Prepaid
LG VX8350
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
Spectrum™ by LG
Pantech Caper™ Prepaid
Samsung Galaxy Note® 10.1
Samsung SCH-a870
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless USB727 Modem
Verizon Wireless Coupe™
Pantech Crux™
Samsung SCH-u430
Motorola Adventure™ V750
Verizon Wireless Salute™
Sierra Wireless AirCard® 555D
LG Chocolate®
LG VX5300
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Samsung SCH-a930
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
Motorola MOTO™ VU204
Casio EXILIM
Revolution™ by LG
Samsung Omnia® II
DROID XYBOARD 10.1 by MOTOROLA
Motorola XOOM™
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola V325
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™
Motorola MOTOKRZR K1m
HP® Mini 1151NR Netbook
LG enV®
Verizon Wireless CDM8975
Motorola E815
LG VX5200
LG VX3200
Samsung SCH-u540
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless Razzle™
Sharp KIN™ ONE
LG Enlighten®
Motorola Entice™
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
BlackBerry® Torch™ 9850 smartphone
Samsung N150 Netbook
LG VX8100
LG VX6100
Samsung Zeal™
Motorola W315
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC Trophy™
Samsung Trance™
Samsung Gem™
DROID ERIS by HTC
Pantech PN-210
Samsung SCH-a650
Blackberry Classic Non-Camera
Samsung Continuum™
Samsung SCH-a950
Samsung FlipShot®
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
LG Versa™
LG VX3300
Motorola CITRUS™
Nokia 6205
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Glyde™
Pantech PN-215
BlackBerry® Curve™ 8530 smartphone
Motorola V60s
Verizon Wireless CDM 7075
LG Clout™
Pantech PN-820
Nokia 7705 Twist™
BlackBerry® Curve™ 9310 smartphone
Motorola V325i
Sharp KIN™ TWO
LG VENUS™
Motorola MOTO Q™ 9c
LG VX6000
Samsung i700 Pocket PC
Samsung Rogue™
Samsung SCH-u550
Motorola Krave™ ZN4
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Classic Prepaid
LG VX8700
Nokia 7205 Intrigue™
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a310
DROID R2D2 by MOTOROLA
Verizon Wireless PN-300
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola RAZR V3m in Gray
Samsung SCH-a670
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung Sway™
Kyocera SE47
Nokia 3589i
Verizon Wireless Adamant™
Kyocera KX444
LG VX4650
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 2605 Mirage
Motorola Rival™
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
LG Fathom®
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
Nokia 6315i
Samsung SCH-u620
LG VX4500
Compaq® Mini CQ10-688nr Netbook
Sharp KIN™ ONEm
Nokia 6015i Prepaid
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Bold 9930 Prepaid Monthly
Kyocera KX2
Jest™
Nokia 2128i
HTC Merge®
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-i760
Samsung SCH-a630
Kyocera K323
Kyocera KPC650
LG Glance™
Motorola V265
Kyocera K404
Motorola V710
Samsung SCH-a795
Samsung SCH-a530
Nokia 2285
Nokia 6236i
Samsung Renown™
Samsung SCH-i830
Kyocera KX1v
Motorola T720
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Saga™
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Motorola C343
Samsung SCH-a990
Motorola T730
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your BlackBerry Z10 - Existing Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Z10 - Existing Verizon Wireless Customers
Activating Your BlackBerry Z10 - New Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Z10 - New Verizon Wireless Customers
BlackBerry® Z10 Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Discover how to set up your BlackBerry ID to access all the special features on your BlackBerry Z10.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
USB Mass Storage - BlackBerry® Z10
[Device-Specific Instructions]
Media Share - BlackBerry® Z10
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
Search BlackBerry® Knowledge Base
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Z10 smartphone on and off.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Z10
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove the Battery - BlackBerry® Z10
[Device-Specific Instructions]
Insert the Battery - BlackBerry® Z10
[Device-Specific Instructions]
Battery Overview - BlackBerry® Z10
[Device-Specific Instructions]
Extend Battery Life - BlackBerry® Z10
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
BlackBerry Z10- Bluetooth Car Kit
[PDF]
BlackBerry Z10 Bluetooth Car Kit Support for Verizon Wireless Subscribers.
BlackBerry® Z10 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your BlackBerry Z10 with your Bluetooth device.
BlackBerry® Z10 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to wirelessly send photos using Bluetooth with your BlackBerry Z10.
Bluetooth® On/Off - BlackBerry® Z10
[Device-Specific Instructions]

Calendar

Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Up a Meeting
[Interactive Simulation]
Learn how to set up a meeting with your voice on your BlackBerry Z10.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Call History - BlackBerry® Z10
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Answer Options - BlackBerry® Z10
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Z10
[Device-Specific Instructions]
Speed Dial - BlackBerry® Z10
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
Learn how to ignore a call and reply with a text message using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Z10 to place a call to a new number.
BlackBerry® Z10 Simulator: Returning to a Call
[Interactive Simulation]
Learn how return to a call on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Writing Call Notes
[Interactive Simulation]
Discover how to write call notes on your BlackBerry Z10.
Delete Call History - BlackBerry® Z10
[Device-Specific Instructions]
Dial a Number - BlackBerry® Z10
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Z10
[Device-Specific Instructions]
Redial - BlackBerry® Z10
[Device-Specific Instructions]
Smart Dialing - BlackBerry Z10
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Z10
[Device-Specific Instructions]

Camera, Photos & Videos

Share Media On/Off (DLNA) - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for sharing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Burst Mode
[Interactive Simulation]
Learn how use to Burst Mode with the camera on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing Camera Settings
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing Scene Modes
[Interactive Simulation]
Discover how to change the Scene Mode on your BlackBerry Z10
BlackBerry® Z10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing videos on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Time Travel Mode
[Interactive Simulation]
Learn how to use Time Travel Mode with the camera on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Turning the Flash On
[Interactive Simulation]
An interactive guide on how to turn the flash for the camera on using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Zooming in and out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your BlackBerry Z10.
Play/Copy Media (DLNA) - BlackBerry® Z10
[Device-Specific Instructions]
View Pictures/Videos - BlackBerry® Z10
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting contacts from your favorites list on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group and add contacts to it on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share a contact's information using your BlackBerry Z10.
Caller-ID Image - BlackBerry® Z10
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Services - BlackBerry® Z10
[Device-Specific Instructions]
Data Roaming - BlackBerry® Z10
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Z10
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Create a New BlackBerry ID - BlackBerry Z10
[Device-Specific Instructions]
View MAC Address - BlackBerry® Z10
[Device-Specific Instructions]
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View Phone Information - BlackBerry® Z10
[Device-Specific Instructions]
How do I retrieve my blackberry ID without having my old device?
[Community]
I am trying to locate my blackberry ID, I am unable to retrieve it from old device.I know the first part, it is everything after the @symbol, please help
View BlackBerry ID Username - BlackBerry Z10
[Device-Specific Instructions]

Device Settings

Accelerometer Rotation - BlackBerry® Z10
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Z10
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Display Settings - BlackBerry® Z10
[Device-Specific Instructions]
Touchscreen Settings - BlackBerry® Z10
[Device-Specific Instructions]
Call Timers - BlackBerry® Z10
[Device-Specific Instructions]
Answer Options - BlackBerry® Z10
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Z10
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access the settings on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Minimizing Apps
[Interactive Simulation]
Discover how to minimize apps on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security to help keep others from accessing your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Z10 to silent.
BlackBerry® Z10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Z10 to airplane mode.
BlackBerry® Z10 Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
Learn how to use the keyboard on your BlackBerry Z10.
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Z10
[Device-Specific Instructions]
System Select - BlackBerry® Z10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Z10
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - BlackBerry® Z10
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Z10 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your BlackBerry Z10.
BlackBerry® Z10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your BlackBerry Z10 so you can keep up with work wherever you go.
BlackBerry® Z10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your BlackBerry Z10.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - BlackBerry® Z10
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - BlackBerry® Z10
[Device-Specific Instructions]
View Email Attachments - BlackBerry®
[Device-Specific Instructions]
View Email Messages - BlackBerry® Z10
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - BlackBerry® Z10
[Device-Specific Instructions]

Home Screen

BlackBerry® Z10 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to organize apps into a folder on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Z10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - BlackBerry® Z10
[Device-Specific Instructions]
Mobile Hotspot On/Off - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Discover how to set up mobile hotspot security on your BlackBerry Z10.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Data Services - BlackBerry® Z10
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Browser Cookies On/Off - BlackBerry® Z10
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Z10, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Clear Temporary Internet Files - BlackBerry® Z10
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website to easily find it again later on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your BlackBerry Z10.
BlackBerry® Z10 Simulator: Reading Websites Later
[Interactive Simulation]
Learn how to read websites later on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Z10.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Refreshing the browser session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Web Browser - BlackBerry® Z10
[Device-Specific Instructions]
Websites - BlackBerry® Z10
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - BlackBerry® OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - BlackBerry® Z10
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change the Device Password - BlackBerry Z10
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Z10
[Device-Specific Instructions]
Create a Device Password - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Z10.
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]
Password Options - BlackBerry® Z10
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Memory Card Formatting - BlackBerry® Z10
[Device-Specific Instructions]
Remove the Memory Card - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Inserting a microSD Card
[Interactive Simulation]
A visual walkthrough on how to insert a microSD card on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Removing a microSD Card
[Interactive Simulation]
An interactive walkthrough on how to remove a microSD card from your BlackBerry Z10.
Check Memory - BlackBerry® Z10
[Device-Specific Instructions]
Insert the Memory Card - BlackBerry® Z10
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create a Music Playlist - BlackBerry Z10
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Z10
[Device-Specific Instructions]
Play Music Files - BlackBerry® Z10
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Z10
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Z10 Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add a Home Screen on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help like tutorials and videos for your BlackBerry Z10.
BlackBerry® Z10 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your BlackBerry Z10.
BlackBerry® Z10 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between Home Screens on your BlackBerry Z10.

Near Field Communication (NFC)

BlackBerry® Z10 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC on your BlackBerry Z10 to wirelessly share content.

Operating System & Software

Software Update: BlackBerry Z10 smartphone
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your BlackBerry Z10 smartphone.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option - BlackBerry® Z10
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Z10
[Device-Specific Instructions]
Install System Updates - BlackBerry® Z10
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - BlackBerry® Z10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - BlackBerry® Z10
[Device-Specific Instructions]
Insert the SIM Card - BlackBerry® Z10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card on your BlackBerry Z10.
Can I switch to a different device without adding years to my contract?
[Community]
There is a crack on my screen and now the touch screen doesn't work. Can I purchase a different phone, not necessarily through Verizon and just switch them out without adding years to my contract?
Can the z10 be used internationally?
[Community]
I'm vacationing in Europe and would like to purchase a prepaid data sim card?
How do I lock my SIM card?
[Community]
How do I get a sim card pin to lock my sim card from unauthorized us?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Z10
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Set Ringtones - BlackBerry® Z10
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use voice control on your BlackBerry Z10.
Mode Alerts - BlackBerry® Z10
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Z10
[Device-Specific Instructions]
Speakerphone - BlackBerry® Z10
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Z10
[Device-Specific Instructions]
Delete Messages - BlackBerry® Z10
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Z10
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a BlackBerry Messenger™ contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Z10.
BlackBerry® Z10 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry Messenger™ chat on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Joining a Group
[Interactive Simulation]
Discover how to join a BlackBerry Messengertrade; group on your BlackBerry Z 10.
BlackBerry® Z10 Simulator: Peeking at Your Chats
[Interactive Simulation]
Learn how to peek at chats in BlackBerry Messenger&trade on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Pinging
[Interactive Simulation]
Discover how to ping a contact in BlackBerry Messenger™ on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry Messenger&trade using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Using Voice to Text
[Interactive Simulation]
Discover how to send a text message using your voice on your BlackBerry Z10.
Send Video Message - BlackBerry® Z10
[Device-Specific Instructions]
View Text Messages - BlackBerry® Z10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Z10
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - BlackBerry® Z10
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to use pictures as the wallpaper on your BlackBerry Z10.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Z10
[Device-Specific Instructions]
Remove Wi-Fi Connection - BlackBerry® Z10
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Z10 to connect to a Wi-Fi network.
Signal Strength - BlackBerry® Z10
[Device-Specific Instructions]
Wi-Fi On/Off - BlackBerry® Z10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wireless Mode - BlackBerry® Z10
[Device-Specific Instructions]

Still Have Questions?


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Visit the Community

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Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store