Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis® Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad® mini
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Samsung 4G LTE Network Extender 2
Verizon Ellipsis® 10 HD
Verizon Converged VOIP Device
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
BlackBerry® Z10 Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Discover how to set up your BlackBerry ID to access all the special features on your BlackBerry Z10.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Media Share - BlackBerry® Z10
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
BlackBerry® Z10 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Z10 smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Z10
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Remove Battery - BlackBerry® Z10
[Device-Specific Instructions]
Battery Overview - BlackBerry® Z10
[Device-Specific Instructions]
Extend Battery Life - BlackBerry® Z10
[Device-Specific Instructions]
Insert Battery - BlackBerry® Z10
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
BlackBerry Z10- Bluetooth Car Kit
[PDF]
BlackBerry Z10 Bluetooth Car Kit Support for Verizon Wireless Subscribers.
BlackBerry® Z10 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your BlackBerry Z10 with your Bluetooth device.
BlackBerry® Z10 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to wirelessly send photos using Bluetooth with your BlackBerry Z10.
Turn Bluetooth® On / Off - BlackBerry® Z10
[Device-Specific Instructions]
Why Won't My Car Phone Pick Up When I Get A Call?
[Community]
I have a mercedes GLK 350.  When someone calls, my blackberry Z10 automatically answers the call. Anybody ever hear of this?  Anybody know any setting that may be messed up?? Thanx Bud

Calendar

Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Up a Meeting
[Interactive Simulation]
Learn how to set up a meeting with your voice on your BlackBerry Z10.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Call History - BlackBerry® Z10
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Delete Call History - BlackBerry® Z10
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Z10
[Device-Specific Instructions]
Speed Dial - BlackBerry® Z10
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z10
[Device-Specific Instructions]
Answer Options - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
Learn how to ignore a call and reply with a text message using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Z10 to place a call to a new number.
BlackBerry® Z10 Simulator: Returning to a Call
[Interactive Simulation]
Learn how return to a call on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Writing Call Notes
[Interactive Simulation]
Discover how to write call notes on your BlackBerry Z10.
Call a Number - BlackBerry® Z10
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Z10
[Device-Specific Instructions]
Redial - BlackBerry® Z10
[Device-Specific Instructions]
Smart Dialing - BlackBerry Z10
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Z10
[Device-Specific Instructions]
Why Won't My Car Phone Pick Up When I Get A Call?
[Community]
I have a mercedes GLK 350.  When someone calls, my blackberry Z10 automatically answers the call. Anybody ever hear of this?  Anybody know any setting that may be messed up?? Thanx Bud
Why is there a delay when answering calls?
[Community]
When answering a phone call on my Z10 (sliding bar to the left) there is about a 7 to 10 sec delay before I can hear anyone. In most cases they hang up during this delay. By Googling the problem, I can see that I am not alone. This has been going on for at least 6 months and I can find no resolution....

Camera, Photos & Videos

BlackBerry® Z10 Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
Learn how to adjust the video setting for sharing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Burst Mode
[Interactive Simulation]
Learn how use to Burst Mode with the camera on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing Camera Settings
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing Scene Modes
[Interactive Simulation]
Discover how to change the Scene Mode on your BlackBerry Z10
BlackBerry® Z10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing videos on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Time Travel Mode
[Interactive Simulation]
Learn how to use Time Travel Mode with the camera on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Turning the Flash On
[Interactive Simulation]
An interactive guide on how to turn the flash for the camera on using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Zooming in and out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your BlackBerry Z10.
Camera Settings Support
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Z10
[Device-Specific Instructions]
View Pictures / Videos - BlackBerry® Z10
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
Tethered Modem Connection - BlackBerry® Z10
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Adding and Deleting Contacts from Favorites
[Interactive Simulation]
A step-by-step guide for adding and deleting contacts from your favorites list on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to a contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group and add contacts to it on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share a contact's information using your BlackBerry Z10.
Caller ID Image - BlackBerry® Z10
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Z10
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Date and Time Settings - BlackBerry® Z10
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Create a New BlackBerry ID - BlackBerry Z10
[Device-Specific Instructions]
View MAC Address - BlackBerry® Z10
[Device-Specific Instructions]
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
View Phone Info - BlackBerry® Z10
[Device-Specific Instructions]
How do I retrieve my blackberry ID without having my old device?
[Community]
I am trying to locate my blackberry ID, I am unable to retrieve it from old device.I know the first part, it is everything after the @symbol, please help
View BlackBerry ID Username - BlackBerry Z10
[Device-Specific Instructions]
View Phone Number - BlackBerry® Z10
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - BlackBerry® Z10
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure Company Name ID
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Z10
[Device-Specific Instructions]
Display Settings - BlackBerry® Z10
[Device-Specific Instructions]
Touchscreen Settings - BlackBerry® Z10
[Device-Specific Instructions]
Call Timers - BlackBerry® Z10
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z10
[Device-Specific Instructions]
Answer Options - BlackBerry® Z10
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Accessing Settings
[Interactive Simulation]
Learn how to access the settings on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Minimizing Apps
[Interactive Simulation]
Discover how to minimize apps on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security to help keep others from accessing your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Z10 to silent.
BlackBerry® Z10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Z10 to airplane mode.
BlackBerry® Z10 Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
Learn how to use the keyboard on your BlackBerry Z10.
Mode Alerts - BlackBerry® Z10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Z10
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Including an Attachment
[Interactive Simulation]
Learn how to add an attachment to an email with your BlackBerry Z10.
BlackBerry® Z10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a business email account on your BlackBerry Z10 so you can keep up with work wherever you go.
BlackBerry® Z10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your BlackBerry Z10.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Delete Email Messages - BlackBerry® Z10
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal Email Account - BlackBerry® Z10
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - BlackBerry® Z10
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]
View Email Messages - BlackBerry® Z10
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

BlackBerry® Z10 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to organize apps into a folder on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Z10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot Settings - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Discover how to set up mobile hotspot security on your BlackBerry Z10.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Clear Temporary Internet Files - BlackBerry® Z10
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Access Websites - BlackBerry® Z10
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Allow / Block Browser Cookies - BlackBerry® Z10
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Z10, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Z10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website to easily find it again later on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your BlackBerry Z10.
BlackBerry® Z10 Simulator: Reading Websites Later
[Interactive Simulation]
Learn how to read websites later on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Z10.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Z10
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Web Browser - BlackBerry® Z10
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - BlackBerry® Z10
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Z10
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Z10
[Device-Specific Instructions]
Create a Device Password - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Z10.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Z10
[Device-Specific Instructions]
Format SD Card - BlackBerry® Z10
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Inserting a microSD Card
[Interactive Simulation]
A visual walkthrough on how to insert a microSD card on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Removing a microSD Card
[Interactive Simulation]
An interactive walkthrough on how to remove a microSD card from your BlackBerry Z10.
Check Memory - BlackBerry® Z10
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create Music Playlist - BlackBerry® Z10
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Z10
[Device-Specific Instructions]
Play Music Files - BlackBerry® Z10
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Z10
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Z10 Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add a Home Screen on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help like tutorials and videos for your BlackBerry Z10.
BlackBerry® Z10 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the buttons and Home screen of your BlackBerry Z10.
BlackBerry® Z10 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between Home Screens on your BlackBerry Z10.

Near Field Communication (NFC)

BlackBerry® Z10 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC on your BlackBerry Z10 to wirelessly share content.
Turn NFC On / Off - BlackBerry® Z10
[Device-Specific Instructions]

Operating System & Software

BlackBerry Z10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option - BlackBerry® Z10
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Z10
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - BlackBerry® Z10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - BlackBerry® Z10
[Device-Specific Instructions]
Insert SIM Card - BlackBerry® Z10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card on your BlackBerry Z10.
Can I switch to a different device without adding years to my contract?
[Community]
There is a crack on my screen and now the touch screen doesn't work. Can I purchase a different phone, not necessarily through Verizon and just switch them out without adding years to my contract?
Can the z10 be used internationally?
[Community]
I'm vacationing in Europe and would like to purchase a prepaid data sim card?
How do I lock my SIM card?
[Community]
How do I get a sim card pin to lock my sim card from unauthorized us?

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - BlackBerry® Z10
[Device-Specific Instructions]
Volume Controls - BlackBerry® Z10
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
BlackBerry® Z10 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use voice control on your BlackBerry Z10.
Mode Alerts - BlackBerry® Z10
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Z10
[Device-Specific Instructions]
Speakerphone - BlackBerry® Z10
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Z10
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Z10
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Z10
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a BlackBerry Messenger™ contact on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Z10.
BlackBerry® Z10 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry Messenger™ chat on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Joining a Group
[Interactive Simulation]
Discover how to join a BlackBerry Messengertrade; group on your BlackBerry Z 10.
BlackBerry® Z10 Simulator: Peeking at Your Chats
[Interactive Simulation]
Learn how to peek at chats in BlackBerry Messenger&trade on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Pinging
[Interactive Simulation]
Discover how to ping a contact in BlackBerry Messenger™ on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry Messenger&trade using your BlackBerry Z10.
BlackBerry® Z10 Simulator: Using Voice to Text
[Interactive Simulation]
Discover how to send a text message using your voice on your BlackBerry Z10.
Delete Messages - BlackBerry® Z10
[Device-Specific Instructions]
Send Video Message - BlackBerry® Z10
[Device-Specific Instructions]
View Text Messages - BlackBerry® Z10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Z10
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Z10
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the wallpaper on your BlackBerry Z10.
BlackBerry® Z10 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to use pictures as the wallpaper on your BlackBerry Z10.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Z10
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Z10
[Device-Specific Instructions]
Remove Wi-Fi Connection - BlackBerry® Z10
[Device-Specific Instructions]
BlackBerry® Z10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Z10 to connect to a Wi-Fi network.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - BlackBerry® Z10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
View Signal Strength - BlackBerry® Z10
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Z10
[Device-Specific Instructions]

Still Have Questions?


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