Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Ellipsis™ 7
Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis® 8
Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
Samsung Galaxy Note® 3
Samsung 4G LTE Network Extender
Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
iPad® Pro
Samsung Galaxy Note® II
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
Sony Xperia® Z3v
iPad® Air 2
Verizon Wireless AirCard® 595
LTE Internet (Installed)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Nokia Lumia 928
LG Exalt™
Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
Nexus 6
BlackBerry® Bold™ 9930 smartphone
PRIV™ by Blackberry®
Gear S®
Moto X™ by Motorola
HTC Desire® 626
DROID RAZR by MOTOROLA
DROID by MOTOROLA
Samsung Galaxy Tab S2
Moto X™ (2nd Gen.)
Nokia Lumia 822
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® mini with Retina display
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC 10™
LG Revere®
LG Cosmos™ 2
LG Optimus Zone™ 2 Prepaid
Microsoft Surface 3
LG Terra™
Samsung Galaxy S® 4 mini
Moto E™ Prepaid
Kyocera DuraXV+
ZenPad™ Z10
LG Exalt™II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One®
Transpyre™ Prepaid
LG Accolade™
LG Optimus Exceed™ 2
iPad Pro™ (9.7-inch)
Samsung Convoy™
Samsung Intensity™ III
G Pad™ 10.1 LTE
Ellipsis® Kids
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
Pantech Breakout™
Samsung Galaxy S® III mini
LG enV®3
ZenPad™ Z8
Blackberry Classic
Samsung Gusto®
Apple® iPad® Air™
HTC One® (M8) for Windows®
Samsung Galaxy Tab®
Nokia Lumia Icon
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
Verizon Ellipsis™ 8 HD
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
LG G Pad™ X8.3
DROID DNA by HTC
Lancet™ for Android™
LG Vortex™
Enact™ by LG
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
G Pad™ 7.0 LTE
LG 4G LTE USB Modem VL600
Lancet™
Apple® iPad® with Wi-Fi + 4G
DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
Samsung Haven™
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Lucid™3 by LG
Samsung Galaxy Camera®
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
Motorola Barrage™
Spectrum™ 2 by LG
DROID BIONIC by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Dell™ Vostro™ V13 Laptop
DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
Pantech Hotshot™
Samsung Intensity™
DROID X by MOTOROLA
Samsung Galaxy Stellar™
BlackBerry® Bold 9650 smartphone
Lucid™ by LG
LG enV® TOUCH
LG Cosmos™ Touch
Delphi Connect with 4G LTE Mobile Hotspot
HTC One® max
LG VX5500
Apple® iPad® with Retina display
Hydro ELITE by KYOCERA
Samsung Galaxy™ Stratosphere™ II
Nokia 2366i
Samsung Alias™ 2
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
LG Extravert™
Lucid™2 by LG
Samsung Smooth™
Galaxy Nexus by Samsung
Samsung Knack™
HTC One® remix
Verizon Converged VOIP Device
Samsung Gear S2 classic
Samsung Fascinate™
Windows Phone 8X by HTC
LG Migosm
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Pantech Jest™ 2
Samsung Galaxy Tab® S
Samsung Galaxy Note® Pro
Pantech Perception™
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Illusion™
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
Samsung ATIV SE™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
HTC Desire® 612
HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Dare™
Samsung Galaxy Legend™
HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
BlackBerry® Bold™ 9930 smartphone without camera
HP Spectre x2
Samsung Galaxy View
Verizon Wireless G'zOne Type-S
Samsung Juke
Samsung Reality™
Casio G'zOne Brigade®
DROID 2 by MOTOROLA
LG Voyager™
Samsung Alias™
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
Verizon Wireless Escapade®
Moto X™ - Designed by You
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung SCH-u410
DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
Verizon Wireless UM150 USB Modem
HTC Rezound™
Verizon Wireless USB727 Modem
Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung SCH-a870
Pantech Crux™
LG Chocolate®
Verizon Wireless Coupe™
LG VX5300
Verizon Wireless Salute™
DROID PRO by MOTOROLA
Samsung SCH-a930
LG VX5200
Verizon Wireless PC5750 PC Card
Sierra Wireless AirCard® 555D
Casio EXILIM
LG Optimus Exceed™
Motorola MOTO™ VU204
Sony Xperia® PLAY
Samsung SCH-u430
DROID XYBOARD 10.1 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
Motorola E815
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 8530 smartphone
Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating and Setting Up Your BlackBerry Z30 smartphone - New Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Z30 smartphone - New Customers
Activating and Setting Up Your BlackBerry Z30 smartphone - Existing Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Z30 smartphone - Existing Customers
BlackBerry® Z30 Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Discover how to set up your BlackBerry ID so you can purchase BlackBerry products, services and apps from your BlackBerry Z30 smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
USB Mass Storage - BlackBerry® Z30
[Device-Specific Instructions]
Media Share - BlackBerry® Z30
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
Search BlackBerry® Knowledge Base
[Device-Specific Instructions]
Signal Strength - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, such as tutorials and videos, on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Z30 smartphone on and off.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Z30
[Device-Specific Instructions]
Extend Battery Life - BlackBerry® Z30
[Device-Specific Instructions]
Battery Overview - BlackBerry® Z30
[Device-Specific Instructions]
Insert Battery - BlackBerry® Z30
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your BlackBerry Z30 with your Bluetooth device.
BlackBerry® Z30 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your BlackBerry Z30.
Bluetooth® On/Off - BlackBerry® Z30
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Delete Call History - BlackBerry Z30
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
View Call History - BlackBerry® Z30
[Device-Specific Instructions]
Speed Dial - BlackBerry® Z30
[Device-Specific Instructions]
Redial - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Z30 to call a new number.
BlackBerry® Z30 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Z30 smartphone.
Dial a Number - BlackBerry® Z30
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Z30
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Z30
[Device-Specific Instructions]
Smart Dialing - BlackBerry Z30
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Z30
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Z30 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide on how to change Scene modes, such as portrait or landscape, for the Camera on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide on how to use the flash for taking pictures with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Burst Shot
[Interactive Simulation]
A visual guide for using Burst Shot to take several pictures consecutively with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Time Shift Mode
[Interactive Simulation]
An interactive guide on how to use Time Shift mode for taking extra pictures for you so you get the perfect photo with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Z30.
Play/Copy Media (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]
Share Media On/Off (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]
View Pictures/Videos - BlackBerry® Z30
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a BlackBerry MessengerTM contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Z30.
BlackBerry® Z30 Simulator: Adding and Deleting Contacts from Favourites
[Interactive Simulation]
Discover how to add and delete a contact from your Favourites on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Deleting a Contact
[Interactive Simulation]
Learn how to delete a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Z30 smartphone.
Caller-ID Image - BlackBerry® Z30
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Z30
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Services - BlackBerry® Z30
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Z30
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Z30
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Z30
[Device-Specific Instructions]
View Phone Information - BlackBerry® Z30
[Device-Specific Instructions]
View MAC Address - BlackBerry® Z30
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Accelerometer Rotation - BlackBerry® Z30
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure Company Name ID
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Z30
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
Display Settings - BlackBerry® Z30
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Z30
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your BlackBerry Z30 smartphone by adjusting the screen timeout.
BlackBerry® Z30 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Z30 to silent.
BlackBerry® Z30 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Z30 to Airplane mode.
Call Timers - BlackBerry® Z30
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]
System Select - BlackBerry® Z30
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - BlackBerry® Z30
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z30
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding Accounts to Blackberry Hub
[Interactive Simulation]
Discover how to add accounts to BlackBerry Hub on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your BlackBerry Z30.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Enterprise Activation - BlackBerry® Z30
[Device-Specific Instructions]
Reply to an Email Message - BlackBerry® Z30
[Device-Specific Instructions]
View Email Attachments - BlackBerry®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - BlackBerry® Z30
[Device-Specific Instructions]

Home Screen

BlackBerry® Z30 Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add a Home screen to your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create an apps folder on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete an apps folder from the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide to deleting a Home screen from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Searching from the Home Screen
[Interactive Simulation]
Discover how to search the Internet or your phone from the Home screen of your BlackBerry Z30 smartphone.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - BlackBerry® Z30
[Device-Specific Instructions]
Mobile HotSpot Settings - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your BlackBerry Z30 smartphone so you can decide who can use your Internet connection.
BlackBerry® Z30 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off on your BlackBerry Z30 smartphone.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Web Browser - BlackBerry® Z30
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your BlackBerry Z30.
BlackBerry® Z30 Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later even without an Internet connection on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting up Internet Tethering
[Interactive Simulation]
An interactive guide for setting up Internet tethering on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Z30.
Browser Cookies On/Off - BlackBerry® Z30
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Z30, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - BlackBerry® Z30
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Services - BlackBerry® Z30
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Refreshing the browser session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Websites - BlackBerry® Z30
[Device-Specific Instructions]

Keyboard

BlackBerry® Z30 Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
An interactive guide for how to use the BlackBerry Keyboard on your BlackBerry Z30 smartphone.
Turn Voice Input On/Off - BlackBerry® OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Z30 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Z30 smartphone.
Language Selection - BlackBerry® Z30
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change the Device Password - BlackBerry Z30
[Device-Specific Instructions]
Create a Device Password -BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting a Lock Screen Message
[Interactive Simulation]
An interactive guide on how to set up a Lock screen message on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Z30 smartphone.
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]
Password Options - BlackBerry® Z30
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Z30
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove the Memory Card - BlackBerry® Z30
[Device-Specific Instructions]
Memory Card Formatting - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Z30 smartphone.
Check Memory - BlackBerry® Z30
[Device-Specific Instructions]
Insert the Memory Card - BlackBerry® Z30
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Play Music Files - BlackBerry® Z30
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Z30 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on accessing and closing open apps on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
An interactive guide on how to access and clear your notifications on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
Discover how to access and clear your notifications on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Minimizing Apps
[Interactive Simulation]
A visual guide for minimizing apps on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Z30.

Near Field Communication (NFC)

BlackBerry® Z30 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC for quick and easy information sharing with your BlackBerry Z30.

Operating System & Software

Software Update: BlackBerry Z30 smartphone
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your BlackBerry Z30 smartphone.
BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Wipe Handheld Option - BlackBerry® Z30
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
Install System Updates - BlackBerry® Z30
[Device-Specific Instructions]
View Software Version - BlackBerry® Z30
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: SIM and SD Cards
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Z30 smartphone.
Unblock SIM PIN - BlackBerry® Z30
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Z30
[Device-Specific Instructions]
Set Ringtones - BlackBerry® Z30
[Device-Specific Instructions]
Speakerphone - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Up a Meeting
[Interactive Simulation]
Learn how to set up a meeting using Voice Control on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use Voice Control for completing a variety of tasks on your BlackBerry Z30.
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Z30
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Z30
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Z30
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive guide on how to access your text messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry MessengerTM chat on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Peeking at Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Pinging
[Interactive Simulation]
Discover how to ping a contact in BlackBerry MessengerTM with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive guide for sending a text message with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry MessengerTM on your BlackBerry Z30 Smartphone
BlackBerry® Z30 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your BlackBerry Z30.
Delete Messages - BlackBerry® Z30
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Z30
[Device-Specific Instructions]
Send Video Message - BlackBerry® Z30
[Device-Specific Instructions]
View Text Messages - BlackBerry® Z30
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Capturing and Viewing Screenshots.
[Interactive Simulation]
Discover how to capture a picture of your phone's screen and view it on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Writing Call Notes
[Interactive Simulation]
BlackBerry® Z30 Simulator: Writing Call Notes

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - BlackBerry® Z30
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the background on the Home screen of your BlackBerry Z30.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Z30
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Z30
[Device-Specific Instructions]
Wi-Fi Direct On/Off - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Z30 access the Internet by connecting to a Wi-Fi network.
BlackBerry® Z30 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use Wi-Fi Direct for sharing information without wires using your BlackBerry Z30.
Remove Wi-Fi Connection - BlackBerry® Z30
[Device-Specific Instructions]
Wi-Fi On/Off - BlackBerry® Z30
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Z30
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store