Select Your Device
Samsung Galaxy Note9
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Bring Your Own Device to Your Account
[General Information]
Learn how to use My Verizon to bring your own device (BYOD) to a new or existing line on your account.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Swap Phone Numbers between Devices on Your Account
[General Information]
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Set Up Device - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Discover how to set up your BlackBerry ID so you can purchase BlackBerry products, services and apps from your BlackBerry Z30 smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Switch Devices (Blackberry® to Blackberry®) - Blackberry® Desktop Manager (Windows®)
[Device-Specific Instructions]
Here's how to move content from one BlackBerry device to another via BlackBerry Desktop Manager.
Media Share - BlackBerry® Z30
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing or receiving calls.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
View Signal Strength - BlackBerry® Z30
[Device-Specific Instructions]
Here's how to view signal strength on the BlackBerry Z30.
BlackBerry® Z30 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, such as tutorials and videos, on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Z30 smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Z30
[Device-Specific Instructions]
Remove Battery - BlackBerry® Z30
[Device-Specific Instructions]
Extend Battery Life - BlackBerry® Z30
[Device-Specific Instructions]
Battery Overview - BlackBerry® Z30
[Device-Specific Instructions]
Insert Battery - BlackBerry® Z30
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
BlackBerry® Z30 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your BlackBerry Z30 with your Bluetooth device.
BlackBerry® Z30 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your BlackBerry Z30.
Turn Bluetooth® On / Off - BlackBerry® Z30
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To remove a temporary call or message block via the My Verizon website, check out this info.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Place an International Call
[Device-Specific Instructions]
Here's info on rates and dialing instructions for international calling from inside or outside the US.
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info.
Call Waiting - Smartphone
[Device-Specific Instructions]
Speed Dial - BlackBerry® Z30
[Device-Specific Instructions]
Delete Call History - BlackBerry Z30
[Device-Specific Instructions]
Redial - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
View Call History - BlackBerry® Z30
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Z30 to call a new number.
BlackBerry® Z30 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Z30 smartphone.
Call a Number - BlackBerry® Z30
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Z30
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Z30
[Device-Specific Instructions]
Smart Dialing - BlackBerry Z30
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Z30
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Z30 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide on how to change Scene modes, such as portrait or landscape, for the Camera on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide on how to use the flash for taking pictures with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Burst Shot
[Interactive Simulation]
A visual guide for using Burst Shot to take several pictures consecutively with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Time Shift Mode
[Interactive Simulation]
An interactive guide on how to use Time Shift mode for taking extra pictures for you so you get the perfect photo with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Z30.
Camera Settings Support
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]
View Pictures / Videos - BlackBerry® Z30
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
Tethered Modem Connection - BlackBerry® Z30
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Manage Contacts - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Z30.
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a BlackBerry MessengerTM contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adding and Deleting Contacts from Favourites
[Interactive Simulation]
Discover how to add and delete a contact from your Favourites on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Deleting a Contact
[Interactive Simulation]
Learn how to delete a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Z30 smartphone.
Caller ID Image - BlackBerry® Z30
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Determining Data Usage - VZAccess® Manager (Windows®)
[Device-Specific Instructions]
Here's how to check data usage using VZAccess Manager on Windows.
Data Roaming - BlackBerry® Z30
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Z30
[Device-Specific Instructions]

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Z30
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Z30
[Device-Specific Instructions]
View Phone Info - BlackBerry® Z30
[Device-Specific Instructions]
View MAC Address - BlackBerry® Z30
[Device-Specific Instructions]
View Phone Number - BlackBerry® Z30
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - BlackBerry® Z30
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure Company Name ID
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Z30
[Device-Specific Instructions]
Display Settings - BlackBerry® Z30
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z30
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your BlackBerry Z30 smartphone by adjusting the screen timeout.
BlackBerry® Z30 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Z30 to silent.
BlackBerry® Z30 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Z30 to Airplane mode.
Call Timers - BlackBerry® Z30
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Delete Email Messages - BlackBerry® Z30
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z30
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding Accounts to Blackberry Hub
[Interactive Simulation]
Discover how to add accounts to BlackBerry Hub on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your BlackBerry Z30.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Enterprise Activation - BlackBerry® Z30
[Device-Specific Instructions]
Reply to an Email Message - BlackBerry® Z30
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

BlackBerry® Z30 Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add a Home screen to your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create an apps folder on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete an apps folder from the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide to deleting a Home screen from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Searching from the Home Screen
[Interactive Simulation]
Discover how to search the Internet or your phone from the Home screen of your BlackBerry Z30 smartphone.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Mobile HotSpot Settings - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your BlackBerry Z30 smartphone so you can decide who can use your Internet connection.
BlackBerry® Z30 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off on your BlackBerry Z30 smartphone.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Web Browser - BlackBerry® Z30
[Device-Specific Instructions]
Access Websites - BlackBerry® Z30
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Allow / Block Browser Cookies - BlackBerry® Z30
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Z30, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Z30 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your BlackBerry Z30.
BlackBerry® Z30 Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later even without an Internet connection on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting up Internet Tethering
[Interactive Simulation]
An interactive guide for setting up Internet tethering on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Z30.
Clear Temporary Internet Files - BlackBerry® Z30
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]

Keyboard

BlackBerry® Z30 Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
An interactive guide for how to use the BlackBerry Keyboard on your BlackBerry Z30 smartphone.
Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Z30 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Z30 smartphone.
Language Selection - BlackBerry® Z30
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Z30
[Device-Specific Instructions]
Create a Device Password -BlackBerry® Z30
[Device-Specific Instructions]
Unlock Screen - BlackBerry® Z30
[Device-Specific Instructions]
To unlock the screen on your BlackBerry Z30, check out this info.
BlackBerry® Z30 Simulator: Setting a Lock Screen Message
[Interactive Simulation]
An interactive guide on how to set up a Lock screen message on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Z30 smartphone.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Remove SD Card - BlackBerry® Z30
[Device-Specific Instructions]
Format SD Card - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Z30 smartphone.
Check Memory - BlackBerry® Z30
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Z30
[Device-Specific Instructions]

Music

Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Create Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Play Music Files - BlackBerry® Z30
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Z30 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on accessing and closing open apps on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
An interactive guide on how to access and clear your notifications on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
Discover how to access and clear your notifications on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Minimizing Apps
[Interactive Simulation]
A visual guide for minimizing apps on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Z30.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC for quick and easy information sharing with your BlackBerry Z30.

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
BlackBerry Z30 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Wipe Handheld Option - BlackBerry® Z30
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Z30
[Device-Specific Instructions]
Here's how to view the software version your BlackBerry Z30 is running.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: SIM and SD Cards
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Z30 smartphone.
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Unblock SIM PIN - BlackBerry® Z30
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - BlackBerry® Z30
[Device-Specific Instructions]
Volume Controls - BlackBerry® Z30
[Device-Specific Instructions]
Speakerphone - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Up a Meeting
[Interactive Simulation]
Learn how to set up a meeting using Voice Control on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use Voice Control for completing a variety of tasks on your BlackBerry Z30.
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Z30
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Z30
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry®
[Device-Specific Instructions]
Here's what the signal indicator means on your 3G BlackBerry.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Z30
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive guide on how to access your text messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry MessengerTM chat on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Peeking at Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Pinging
[Interactive Simulation]
Discover how to ping a contact in BlackBerry MessengerTM with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive guide for sending a text message with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry MessengerTM on your BlackBerry Z30 Smartphone
BlackBerry® Z30 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your BlackBerry Z30.
Delete Messages - BlackBerry® Z30
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Z30
[Device-Specific Instructions]
Send Video Message - BlackBerry® Z30
[Device-Specific Instructions]
View Text Messages - BlackBerry® Z30
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Cut, Copy and Paste Text - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Capturing and Viewing Screenshots.
[Interactive Simulation]
Discover how to capture a picture of your phone's screen and view it on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Writing Call Notes
[Interactive Simulation]
BlackBerry® Z30 Simulator: Writing Call Notes

TV

HDMI Format - BlackBerry® Z30
[Device-Specific Instructions]
DLNA Settings - BlackBerry® Z30
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Z30
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the background on the Home screen of your BlackBerry Z30.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Network Mode Settings - BlackBerry® Z30
[Device-Specific Instructions]
Access Wi-Fi Direct - BlackBerry® Z30
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Z30 access the Internet by connecting to a Wi-Fi network.
BlackBerry® Z30 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use Wi-Fi Direct for sharing information without wires using your BlackBerry Z30.
Remove Wi-Fi Connection - BlackBerry® Z30
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - BlackBerry® Z30
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Z30
[Device-Specific Instructions]

Still Have Questions?


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