Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
BlackBerry® Z30 Simulator: Setting Up Your BlackBerry ID
[Interactive Simulation]
Discover how to set up your BlackBerry ID so you can purchase BlackBerry products, services and apps from your BlackBerry Z30 smartphone.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Media Share - BlackBerry® Z30
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
View Signal Strength - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help, such as tutorials and videos, on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your BlackBerry Z30 smartphone on and off.
Search Blackberry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - BlackBerry® Z30
[Device-Specific Instructions]
Remove Battery - BlackBerry® Z30
[Device-Specific Instructions]
Extend Battery Life - BlackBerry® Z30
[Device-Specific Instructions]
Battery Overview - BlackBerry® Z30
[Device-Specific Instructions]
Insert Battery - BlackBerry® Z30
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your BlackBerry Z30 with your Bluetooth device.
BlackBerry® Z30 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off on your BlackBerry Z30.
Turn Bluetooth® On / Off - BlackBerry® Z30
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Place an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Speed Dial - BlackBerry® Z30
[Device-Specific Instructions]
Delete Call History - BlackBerry Z30
[Device-Specific Instructions]
Redial - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
View Call History - BlackBerry® Z30
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Z30 to call a new number.
BlackBerry® Z30 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach kids to dial 911 on your BlackBerry Z30 smartphone.
Call a Number - BlackBerry® Z30
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Z30
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Z30
[Device-Specific Instructions]
Smart Dialing - BlackBerry Z30
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Z30
[Device-Specific Instructions]

Camera, Photos & Videos

BlackBerry® Z30 Simulator: Adjusting the Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video size for easy sending in messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing Scene Modes
[Interactive Simulation]
A visual guide on how to change Scene modes, such as portrait or landscape, for the Camera on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing a video using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Turning the Flash On
[Interactive Simulation]
A visual guide on how to use the flash for taking pictures with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Burst Shot
[Interactive Simulation]
A visual guide for using Burst Shot to take several pictures consecutively with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Using Time Shift Mode
[Interactive Simulation]
An interactive guide on how to use Time Shift mode for taking extra pictures for you so you get the perfect photo with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Z30.
Camera Settings Support
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]
View Pictures / Videos - BlackBerry® Z30
[Device-Specific Instructions]

Computer/PC Connectivity

Connect Your Device Directly to the PC
[Device-Specific Instructions]
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
Change the Modem COM Port
[Device-Specific Instructions]
Tethered Modem Connection - BlackBerry® Z30
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Manage Contacts - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your BlackBerry Z30.
BlackBerry® Z30 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a BlackBerry MessengerTM contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adding and Deleting Contacts from Favourites
[Interactive Simulation]
Discover how to add and delete a contact from your Favourites on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to assign a picture to an existing contact on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Deleting a Contact
[Interactive Simulation]
Learn how to delete a contact on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information using your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your BlackBerry Z30 smartphone.
Caller ID Image - BlackBerry® Z30
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® Z30
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Z30
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Z30
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Z30
[Device-Specific Instructions]
View Phone Info - BlackBerry® Z30
[Device-Specific Instructions]
View MAC Address - BlackBerry® Z30
[Device-Specific Instructions]
View Phone Number - BlackBerry® Z30
[Device-Specific Instructions]

Device Settings

Turn Screen Rotation On / Off - BlackBerry® Z30
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure Company Name ID
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Z30
[Device-Specific Instructions]
Display Settings - BlackBerry® Z30
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Z30
[Device-Specific Instructions]
Answer Options - BlackBerry® Z30
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane Mode - BlackBerry® Z30
[Device-Specific Instructions]
Auto On / Off - Blackberry®
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your BlackBerry Z30 smartphone by adjusting the screen timeout.
BlackBerry® Z30 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Z30 to silent.
BlackBerry® Z30 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Z30 to Airplane mode.
Call Timers - BlackBerry® Z30
[Device-Specific Instructions]
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Delete Email Messages - BlackBerry® Z30
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z30
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Adding Accounts to Blackberry Hub
[Interactive Simulation]
Discover how to add accounts to BlackBerry Hub on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your BlackBerry Z30.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
Enterprise Activation - BlackBerry® Z30
[Device-Specific Instructions]
Reply to an Email Message - BlackBerry® Z30
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Attachments - BlackBerry®
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

BlackBerry® Z30 Simulator: Adding a Home Screen
[Interactive Simulation]
An interactive guide on how to add a Home screen to your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create an apps folder on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete an apps folder from the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Deleting a Home Screen
[Interactive Simulation]
An interactive guide to deleting a Home screen from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Searching from the Home Screen
[Interactive Simulation]
Discover how to search the Internet or your phone from the Home screen of your BlackBerry Z30 smartphone.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your BlackBerry Z30 smartphone so you can decide who can use your Internet connection.
BlackBerry® Z30 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot functionality on and off on your BlackBerry Z30 smartphone.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Web Browser - BlackBerry® Z30
[Device-Specific Instructions]
Access Websites - BlackBerry® Z30
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Allow / Block Browser Cookies - BlackBerry® Z30
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Z30, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Z30 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your BlackBerry Z30.
BlackBerry® Z30 Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later even without an Internet connection on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to use your voice to search the web on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting up Internet Tethering
[Interactive Simulation]
An interactive guide for setting up Internet tethering on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Z30.
Clear Temporary Internet Files - BlackBerry® Z30
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Z30
[Device-Specific Instructions]
Refreshing the Browser Session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]

Keyboard

BlackBerry® Z30 Simulator: Using the BlackBerry Keyboard
[Interactive Simulation]
An interactive guide for how to use the BlackBerry Keyboard on your BlackBerry Z30 smartphone.
Turn Voice Input On / Off - BlackBerry OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
BlackBerry® Z30 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your BlackBerry Z30 smartphone.
Language Selection - BlackBerry® Z30
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Z30
[Device-Specific Instructions]
Create a Device Password -BlackBerry® Z30
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting a Lock Screen Message
[Interactive Simulation]
An interactive guide on how to set up a Lock screen message on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your BlackBerry Z30 smartphone.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Remove SD Card - BlackBerry® Z30
[Device-Specific Instructions]
Format SD Card - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Inserting a microSD Card
[Interactive Simulation]
Learn how to insert a microSD card into your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your BlackBerry Z30 smartphone.
Check Memory - BlackBerry® Z30
[Device-Specific Instructions]
Insert SD Card - BlackBerry® Z30
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]
Play Music Files - BlackBerry® Z30
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Z30
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Z30 Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on accessing and closing open apps on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
An interactive guide on how to access and clear your notifications on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Accessing and Clearing Your Notifications
[Interactive Simulation]
Discover how to access and clear your notifications on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Minimizing Apps
[Interactive Simulation]
A visual guide for minimizing apps on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Navigating to BlackBerry Hub
[Interactive Simulation]
Discover how to navigate to BlackBerry Hub on your BlackBerry Z30.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC for quick and easy information sharing with your BlackBerry Z30.

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
BlackBerry Z30 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Wipe Handheld Option - BlackBerry® Z30
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
View Software Version - BlackBerry® Z30
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert SIM Card - BlackBerry® Z30
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View SIM Card Number - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: SIM and SD Cards
[Interactive Simulation]
Discover how to insert a micro SIM card into your BlackBerry Z30 smartphone.
Unblock SIM PIN - BlackBerry® Z30
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - BlackBerry® Z30
[Device-Specific Instructions]
Volume Controls - BlackBerry® Z30
[Device-Specific Instructions]
Speakerphone - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Setting Up a Meeting
[Interactive Simulation]
Learn how to set up a meeting using Voice Control on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use Voice Control for completing a variety of tasks on your BlackBerry Z30.
Mode Alerts - BlackBerry® Z30
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Z30
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Z30
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Z30
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Accessing Your Text Messages
[Interactive Simulation]
An interactive guide on how to access your text messages on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry MessengerTM chat on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Peeking at Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM using your BlackBerry Z30.
BlackBerry® Z30 Simulator: Pinging
[Interactive Simulation]
Discover how to ping a contact in BlackBerry MessengerTM with your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message
[Interactive Simulation]
An interactive guide for sending a text message with your BlackBerry Z30.
BlackBerry® Z30 Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your BlackBerry Z30.
BlackBerry® Z30 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry MessengerTM on your BlackBerry Z30 Smartphone
BlackBerry® Z30 Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your BlackBerry Z30.
Delete Messages - BlackBerry® Z30
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Z30
[Device-Specific Instructions]
Send Video Message - BlackBerry® Z30
[Device-Specific Instructions]
View Text Messages - BlackBerry® Z30
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Capturing and Viewing Screenshots.
[Interactive Simulation]
Discover how to capture a picture of your phone's screen and view it on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Writing Call Notes
[Interactive Simulation]
BlackBerry® Z30 Simulator: Writing Call Notes

TV

HDMI Format - BlackBerry® Z30
[Device-Specific Instructions]
DLNA Settings - BlackBerry® Z30
[Device-Specific Instructions]
Play / Copy Media (DLNA) - BlackBerry® Z30
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - BlackBerry® Z30
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your BlackBerry Z30.
BlackBerry® Z30 Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the background on the Home screen of your BlackBerry Z30.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Z30
[Device-Specific Instructions]
Access Wi-Fi Direct - BlackBerry® Z30
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Z30
[Device-Specific Instructions]
BlackBerry® Z30 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Z30 access the Internet by connecting to a Wi-Fi network.
BlackBerry® Z30 Simulator: Turning Off Wi-Fi Notification
[Interactive Simulation]
Learn how to turn off Wi-Fi notification so you no longer receive an alert when entering a Wi-Fi network on your BlackBerry Z30 smartphone.
BlackBerry® Z30 Simulator: Using Wi-Fi Direct™
[Interactive Simulation]
Learn how to use Wi-Fi Direct for sharing information without wires using your BlackBerry Z30.
Remove Wi-Fi Connection - BlackBerry® Z30
[Device-Specific Instructions]
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - BlackBerry® Z30
[Device-Specific Instructions]
Wireless Mode - BlackBerry® Z30
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.