Verizon Wireless is committed to providing drivers with information they can consider when deciding whether to use a wireless device while driving. Please remember that when you are behind the wheel, safe driving is your responsibility and should always be your first priority.
If you choose to use your wireless phone while driving, several jurisdictions have adopted "hands-free" and other restrictions on the use of wireless devices while driving. It is your responsibility to know and to comply with the law in your area.
Since 2000, Verizon Wireless has led the wireless sector in supporting laws to eliminate driver distractions. Verizon Wireless has not only supported state and federal legislation to ban hand-held texting and e-mailing while driving, but has been the only wireless service provider to support state-wide legislation requiring drivers to use hands-free devices while talking. We also participate in a number of awareness campaigns ithat educate the public about the risks of texting and driving.
According to the National Highway Traffic Safety Administration (NHTSA), current scientific research indicates that using a wireless phone while driving degrades a driver's performance, whether with a hands-free or hand-held wireless phone. NHTSA advises that the safest course of action is to refrain from using a wireless phone while driving.
Consider turning your phone off and allowing calls to go to voicemail while driving—for your safety and that of those around you.
Learn Which States Have Distracted Driving Laws >
Verizon Wireless encourages you to protect your mobile phones and offers simple steps to help you avoid device loss and keep user IDs and passwords safe, as well as information for reporting and replacing a lost or stolen device.
At Verizon Wireless, we make it a priority to keep communities connected and inform you of imminent threats to safety or missing persons alerts in your area . We do this by providing customers with Wireless Emergency Alerts (WEAs), free wireless notifications delivered to capable mobile devices as part of a new public safety system. There are three types of WEAs:
You may change settings within your device to opt out of Imminent Danger and Amber Alerts, but you may not opt out of Presidential Alerts.
At Verizon Wireless, public safety is a top priority. We assist public safety organizations in their efforts to get you the help you need in emergencies. We do this by providing enhanced location information to emergency call takers so they can more effectively route calls for emergency assistance.
The special Enhanced 911 service—also known as E911—that we provide to public safety answering points does two things. First, it automatically delivers the 911 caller’s telephone number to the call-taker. Second, it enables the call-taker to obtain information to determine the estimated location of the caller within certain geographic parameters and then to dispatch emergency responders who are within or close to those parameters.
E911 works for all GPS-capable phones, including all wireless phones sold by Verizon Wireless since December 31, 2003. Verizon Wireless' Enhanced 911 service works only where Public Safety Answering Points (PSAPs) have upgraded to Enhanced-911 capable equipment or systems. Because wireless phones can react to the environment—from weather conditions to surrounding terrain—the enhanced location information we provide to emergency call takers can’t guarantee a precise location. In some places, public safety call takers still rely only on the caller's descriptions to locate and dispatch help to people in emergency situations.
Be aware that some third party applications available via your smartphone, and devices other than wireless phones that you may use with our network (such as tablets and laptops), may enable you to use other companies’ applications and services to make voice calls. Verizon Wireless does not provide E911 for these calls and you should always read the terms and conditions of service for these products to learn whether you can reach 911 when using them.
Text to 911
Starting in 2012, Verizon Wireless has enabled texting plans to send “911” SMS messages in a few areas in the U.S. where PSAPs are capable of receiving them. Messages are limited to 160 characters. More PSAPs may allow this in the future, but f it may not yet be available in your area. You should only use this option when calling 911 is not an option. Always follow the instructions provided by your state or local government.
Below are recommendations concerning steps to avoid potential hearing loss that may result from the unsafe or inappropriate use of electronic devices.
Prolonged exposure to loud sounds is the most common cause of preventable hearing loss. Some scientific research suggests using portable audio devices, like portable music players and wireless phones, at high volume settings for long durations may lead to permanent hearing impairments. These impairments may include noise-induced hearing loss, tinnitus (a ringing in the ear), hypersensitivity to sound and distorted hearing. Individual susceptibility can happen regardless of headphone use.
We encourage you to follow these common-sense recommendations when using any portable audio device:
Both wireless communication devices and implantable medical devices have tremendous life-enhancing capabilities. However, using a wireless device in close proximity to an implantable medical device—like a pacemaker or an implantable cardioverter defibrillator—can potentially cause interference with the medical device.
If you have an implanted medical device, we recommend that you follow these guidelines when using wireless communications devices:
At Verizon Wireless, we pay close attention to issues related to radio frequency (RF) emissions and aim to keep our customers informed. As explained on our website and in the brochure provided with each new wireless phone, your wireless phone contains a radio transmitter and receiver, and emits RF energy during use. RF energy has been studied by scientists worldwide for many years, and research continues.
Wireless phones sold in the United States are subject to federal safety requirements and must be tested and certified for compliance with Federal Communications Commission (FCC) regulations. If you're concerned about the effects of RF emissions, the link below provides answers to commonly asked questions about the health effects of wireless phones, tips for reducing your RF exposure and research highlights from other informative resources.
Beginning in mid 2012, Verizon Wireless, together with major Internet Service Providers, home networking equipment manufacturers and web providers permanently enabled Internet Protocol version 6 (IPv6) for our products and services. IPv6, which is a version of the Internet Protocol that directs traffic around the Internet, was created primarily to solve the problem of the depleting supply of IP addresses on the Internet. We expect the transition to IPv6 to be seamless for our customers. Access to web pages using a mobile device will not be impacted.
At Verizon Wireless, we have a Device Unlocking Policy that covers postpay devices, prepaid devices and the policy for Deployed Military Personnel.