Total Mobile Protection

Total Mobile Protection is our most comprehensive coverage for your device.

With Total Mobile Protection, you get:

  • Coverage for loss, theft and damage (including water damage)
  • Coverage for post-warranty defects*
  • Expanded cracked- screen repair options** for select smartphones and subject to parts availability
  • Next-day delivery (in most cases) and 24/7 claims service, so you won't be without a device for long
  • When traveling internationally in many destinations, quick reimbursement for cracked-screen repair for eligible smartphones or expedited fulfillment for device replacements†
  • Tech Coach which provides answers to your toughest questions about your device and virtually everything it connects to

You can get Total Mobile Protection for a single line or for your entire account. For information about covering your entire account, go to our Total Mobile Protection Multi-Device page.

*Verizon Wireless Extended Warranty (EW) program is not available in Florida; in Florida, coverage for post-warranty defects is provided by Asurion's insurance program (deductible and claim limits apply).
**Check eligibility and repair options available in your area.
†Fulfillment options vary based upon location and availability.

Eligibility

To be eligible for Total Mobile Protection, you must enroll within 30 days of one of the following:

  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line (not an existing line)

You can also enroll during an open enrollment period.

You can check your eligibility in My Verizon. If Equipment Protection is listed under the Get Products tab, and you can select Total Mobile Protection from the dropdown, you're eligible to enroll.

Note: If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

Pricing

Total Mobile Protection for a single line costs:

  • $13/month for each smartphone or watch you want covered
  • $10/month for each basic phone or tablet you want covered

Also if you file a claim for a lost, stolen or damaged device, there's a $19 - $199 deductible due, depending on the device.

Find the pricing and deductible for your specific device on Asurion's website:

File or Check on a Claim

If your device is lost, stolen or damaged, you can file or check on a claim on Asurion's website or call (888) 881-2622.

If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154.

Note: Florida residents should call (888) 881-2622 for manufacturer's defects (deductible and claim limits apply).

Additional Program Details

You can have up to 3 replacements or repairs in a 12-month period with a device replacement maximum of $400 or $2,000 per claim, depending on device type.

Asurion may fulfill claims with new or refurbished devices. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility aren't guaranteed.

Devices with manufacturer's defects will be replaced with a new or Certified Like-New Replacement of the same or comparable model. (Not applicable in Florida.)

You can cancel your coverage at any time and receive a pro-rated refund of your monthly fee.

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