Select Your Device
Apple® iPhone® 6 Plus
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V20™
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Verizon 4G LTE USB Modem 551L
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DuraXV
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LG G2
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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DROID TURBO 2 - Designed by You
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Gear S®
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Verizon Wireless Home Phone T2000
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LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
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LG Optimus Zone™ 2 Prepaid
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Apple® iPad® with Wi-Fi + 4G
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Lancet™
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DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
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DROID INCREDIBLE 2 by HTC
LG VX8300
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Enact™ by LG
Pantech Hotshot™
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Nokia 2366i
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Delphi Connect with 4G LTE Mobile Hotspot
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DROID 4 by MOTOROLA
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Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
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Spectrum™ 2 by LG
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Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
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Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
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HTC One® remix
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THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
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LG VX8360
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Google Nexus 7
Lucid™2 by LG
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Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
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DROID 2 GLOBAL by MOTOROLA
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Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
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BlackBerry® Torch™ 9850 smartphone
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HP® Mini 1151NR Netbook
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BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
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Motorola RAZR V3m in Gray
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LG VX8100
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Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
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Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
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LG V
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Gateway® LT2016u Netbook
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Pantech PN-820
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Compaq® Mini CQ10-688nr Netbook
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G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
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Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
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LG VX6000
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Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
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Verizon XU870 Global ExpressCard®
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Kyocera KPC650
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LG Fathom®
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Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
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HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
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HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
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Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
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Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Equipment Protection / Insurance FAQs

We offer several insurance / equipment protection options, but many of the common questions about these services are the same. Below are answers to common questions on the following topics:

General Information
  1. What is Equipment Protection? Do you offer device insurance?

    Equipment protection provides replacement, repair and/or technical assistance services for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

    Additionally, you'll receive a replacement device as soon as the next day or have a cracked screen repaired locally by an Asurion Certified repair provider*.

    We offer several types of equipment protection:

    View a comparison chart

    *Same-day screen repair available in select locations on select smartphones.



  2. Who is eligible for equipment protection?

    To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

    • New account activation with new equipment/device
    • Upgrade with new equipment/device purchase

    Note: You can also enroll during any open enrollment period.

    You can check your eligibility in My Verizon. If any of the equipment protection options are listed under the Get Products tab, you're eligible to enroll.



  3. How much does equipment protection cost, and what's my deductible?

    To enroll in equipment protection, you'll pay a monthly fee:

    • Total Mobile Protection Multi-Device - $33/month for 3 lines on your account. If you have more than 3 lines, you can add coverage for additional lines for $9/month per line.

    • Total Mobile Protection and other options - Varies by type of coverage you want

    Additionally, if you need to file a claim on a covered device, you'll also pay a deductible for lost, stolen and damaged claims*. Costs vary by device and whether you choose to receive a replacement or have the device's cracked screen repaired locally through an Asurion Certified repair provider.

    You can find monthly pricing and deductibles for your specific device on Asurion's website.

    *Florida customers are also subject to a deductible for post warranty defects claims.



  4. What is an open enrollment period?

    Typically, you must sign up for equipment protection within 30 days of purchasing your device. However, occasionally we offer open enrollment periods, when you can enroll your fully functioning Verizon device, if it's less than 2 years old.

    We aren't currently offering open enrollment.



  5. How do I know if I have insurance for my device?

    If you aren't sure if you're enrolled in an equipment protection program or which one you have:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab.
    3. Select a device if you have more than one on your account.

    You'll see one of the following protection options listed in your features if you have one:

    • Total Mobile Protection
    • Total Mobile Protection Multi-Device
    • Total Equipment Coverage
    • Wireless Phone Protection
    • Extended Warranty


  6. Where does the insurance / equipment protection charge appear on my bill?

    You'll see a charge for your equipment protection program listed under the Monthly Charges section of your bill. It will be labeled with the name of the program you're enrolled in (e.g., Total Mobile Protection).



  7. What type of device will I receive as a replacement?

    Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished equipment. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.

    Device with a manufacturer's defect - Your device will be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).



  8. How do I have my screen repaired?

    During the claims process, you'll be asked a series of questions to determine if your device is eligible for a cracked screen repair.

    Eligibility depends on the type of smartphone, extent of damage (screen only), and where you're located. Screen repairs will be completed by an Asurion Certified repair provider using original manufacturer parts as soon as the same day.



  9. Can I file a claim for a cracked screen on my device?

    Yes, a cracked screen is a type of damage, and it's covered under most equipment protection options (except Extended Warranty). For detailed instructions, refer to the Damaged Device section of our How to Replace a Lost, Stolen or Damaged Device page.

    Note: You may be able to have your cracked screen repaired by a local Asurion Certified Service Provider, rather than having your device replaced. If you're eligible, you'll be given the option during the process of filing your insurance claim. Repairing is less expensive and can be a faster option. It also eliminates the hassle of transferring all your content to a new device.



  10. What do I do if my mobile device is lost or stolen?

    Our How to Replace Your Device page has instructions for what to do if your phone is lost or stolen.



  11. Is there a way to find my phone?

    Refer to our How to Find Your Phone page for possible ways to locate your lost or stolen device.



  12. How do I replace my device if I'm not enrolled in any equipment protection program?

    If you're not enrolled in an equipment protection program, there still may be options for replacing your device. Refer to our How to Replace Your Device page for options based on the issue you're experiencing.



  13. Where can I find the Terms & Conditions for the equipment protection programs?

    You can view the Terms & Conditions for the various equipment protection programs through the following links:



  14. How do I cancel my device insurance or other equipment protection services?

    You can cancel your equipment protection service at any time online:

    Note: If you cancel your equipment protection, your current device won't be eligible again except possibly during future open enrollments.

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab at the top of the page.

    3. If you have multiple lines on your account, select the line with the insurance product you want to remove.

    4. Find the product you wish to remove, and click Remove from Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

      Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully canceled the equipment protection product.



Total Mobile Protection Multi-Device
  1. What is Total Mobile Protection Multi-Device?

    Total Mobile Protection Multi-Device is an equipment protection option for your entire account rather than an individual device. It gives you Total Mobile Protection (our most comprehensive coverage option) for 3 lines on your account, and you don't have to choose which lines right away. If you have more than 3 lines, you can add coverage for additional lines.

    If anything happens to one of your devices, you can file a claim for that line at that time. That line will be officially registered as one of your covered devices, but you still don't have to tell us which other lines on your account you want to register.

    You also get Tech Coach support for all devices on your account and nearly any device they connect to.



  2. What are the benefits of Total Mobile Protection Multi-Device instead of purchasing Total Mobile Protection for each individual line?

    Purchasing coverage for your entire account may be better than buying coverage for individual lines because:

    • You can file a claim for any line on your account. You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered in the program. But you'll still have 2 more slots available that you can use for any line on your account. If you fill all 3 registration slots, you can add coverage for your additional lines for just $9/month per line.

    • You get Tech Coach support for all devices on your account. If you sign up your device individually, you'll only have Tech Coach support for that device.

    • You have a pool of claims to use however you like. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device, you get a total of 9 claims* in 12 months that you can use for any of your registered lines. If you want to file 9 claims on the same line, you can.

    *3 more claims per enrollment, if you add coverage for additional lines.



  3. What types of accounts can sign up for Total Mobile Protection Multi-Device?

    Your account must have 3 - 10 lines to be able to sign up for Total Mobile Protection Multi-Device.

    You also must meet the other equipment protection eligibility requirements in order to enroll.



  4. How much does Total Mobile Protection Multi-Device cost?

    It costs $33/month, which lets you file claims on up to 3 lines on your account. If you have more than 3 lines, you can cover your additional lines for $9/month per line.



  5. If I have Total Mobile Protection, can I switch to Total Mobile Protection Multi-Device? And if I do switch, can I switch back to single-line protection any time?

    You must meet the equipment protection eligibility requirements in order to sign up for Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

    If you have Total Mobile Protection Multi-Device, you can cancel your full account coverage anytime. However, you'll only be able to sign up for Total Mobile Protection on individual lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the equipment protection eligibility requirements in order to sign up for individual coverage.

    Note: You can't have Total Mobile Protection Multi-Device and another type of equipment protection on your account at the same time.



  6. What does it mean to register one of my lines in Total Mobile Protection Multi-Device?

    If you file and complete a claim on a line, that line is officially registered in Total Mobile Protection Multi-Device, and it will take up one of your 3 available registration slots.

    You only have to register one line at a time. So after filing and completing your first claim, you'll still have 2 more registration slots available in case something happens to any of the other devices on your account.

    Once a line is registered, it will permanently take one of your 3 registration slots, until the line is no longer on your account.

    If you have more than 3 lines on your account, and would like to protect all of them, you can add coverage for additional registration slots.



  7. How many claims can I file with Total Mobile Protection Multi-Device?

    You can file up to 9 claims in a 12-month period, with the standard 3 registration slots that you get when you first sign up for Total Mobile Protection Multi-Device. If you purchase additional coverage, you get 3 additional claims for each slot you purchase.

    For example, if you have 5 registration slots for your account, you can have up to 15 claims fulfilled in a 12-month period.

    These claims are flexible and can be used on any registered line. If you want to use all your claims on a single line, you can.



  8. I have more than 3 lines on my account. If I fill all 3 registration slots for Total Mobile Protection Multi-Device, how can I get coverage for my other lines?

    When you first sign up for Total Mobile Protection Multi-Device, you have 3 registration slots that you can use for any of the lines on your account. If you fill all 3 slots, you can purchase additional coverage for $9/month per line, which can be used for any of the remaining unregistered lines on your account. For instance, purchasing an additional line of coverage can provide you a total of 4 registration slots, 3 that are filled and 1 that is open.

    Each time you fill the last slot on your account, you'll have 30 days to purchase additional coverage to cover your remaining devices. If you don't add the additional coverage within 30 days, the rest of the devices on your account won't be covered.

    Each additional coverage you add to your account also gives you 3 additional claims that you can use for any registered line on your account. So if you have 4 registration slots, you have a total of 12 claims that you can use in a 12-month period



  9. Is there a maximum number of registration slots I can purchase for Total Mobile Protection Multi-Device?

    You can have as many registration slots as lines on your account, up to a total of 10 registered lines. If you have 10 lines on your account, you can have up to 10 registration slots and a maximum of 30 claims in a 12-month period.



  10. I filled up all of my registration slots for Total Mobile Protection Multi-Device, and I didn't purchase additional coverage within 30 days. How can I protect the rest of the devices on my account?

    If you didn't purchase additional coverage within 30 days, you must meet the equipment protection eligibility requirements in order to cover the other devices on your account.



  11. How do I remove one of my lines from Total Mobile Protection Multi-Device?

    Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device and will take up one of your registration slots. It will only be removed from the program if you deactivate the line on your account.



  12. What if I cancel my additional coverage for one of the lines on my account?

    If you have an open registration slot on your account, the open slot will be canceled.

    If all your registration slots are filled, the last slot you filled will be canceled, and the line that filled that slot will no longer be covered.

    You'll also lose 3 claims per canceled line from your pool of shared claims (e.g., if you have 10 unused claims and cancel coverage for 2 additional lines, you'll have 4 shared claims left to use on any of the remaining covered lines).

    Note: If you add additional coverage again at any time, any line(s) previously covered will automatically be registered and fill the new slot(s).



Filing and Tracking a Claim
  1. How do I file a claim?

    If your device is lost, stolen or damaged, you can file a claim on Asurion's website.

    If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154*.

    For more information, refer to our How to Replace Your Device page.

    *Florida customers: Please file a claim online for a manufacturer's defect.



  2. How do I know if my device is damaged or if it's experiencing a manufacturer's defect?

    A manufacturer's defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It wasn't caused by outside forces that physically damaged the device, like dropping it or getting it wet.

    Your device is considered damaged if it's broken because of something that was done to it. This includes water damage, cracked screen, etc.



  3. How do I find my Device ID and the make and model of my device?

    You may be asked to provide information about your device when filing a claim. You can find your Device ID, make and model on the My Devices page in My Verizon.

    Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device.



  4. How quickly will I receive my replacement device after filing a claim?

    For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date your insurance claim is approved:

    • Claims approved Mon - Thu by midnight ET / CT: Asurion will ship your device for next business day delivery (e.g., a claim submitted on Wed prior to the deadline will be shipped for Thu delivery).

    • Claims approved Fri by midnight ET / CT: Asurion will ship your device for Sat or Mon delivery, based on your location.

    • Claims approved anytime Sat - Sun 11 AM ET: Asurion will ship your device for Mon delivery. After 11 AM ET on Sun, your device will ship for Tue delivery.

      Note: Next day / Sat delivery may not be available in some locations.

    For defective device claims, replacement devices can be obtained by visiting a Verizon Wireless store or by calling (866) 406-5154*.

    *Florida customers: Please file a claim online for a manufacturer's defect.



  5. How do I check the status of an insurance claim?

    You can check the status of your claim on Asurion's website.



Unauthorized Charges
  1. What if my bill shows unauthorized charges due to a lost or stolen device?

    If your bill shows charges to your device after the loss but before you reported it, and you want a credit for those charges, contact us and we'll investigate your account activity.

    You don't have to pay the charges in question while they're being investigated. Also, we'll give you a courtesy suspension of recurring monthly fees for up to 30 days, if you haven't received one within the prior year.

    Further information regarding the theft or loss may be required.



  2. If my phone is missing for several days before I notice it's missing, how will I be able to show that the person using it wasn't authorized to do so?

    We'll take all facts and circumstances into consideration. In addition, we'll review your account, and compare the usage during the time that the phone was missing to the time when the phone was in your possession. If the phone was used to contact entirely different phone numbers, this may indicate to us that the phone was being used by someone not authorized to do so.

    We'll consider all relevant information in making our decision, including any documentation you can provide that shows the phone wasn't in your possession at the time of the calls.



  3. I reported unauthorized charges made on my account. How long will it take for you to complete your investigation and resolve the issue?

    We'll try to resolve any dispute regarding unauthorized charges within 30 days. You're not required to pay the disputed amount while our investigation is pending.



AppleCare
  1. I have AppleCare or AppleCare+ for my Apple® device. Where can I find information about my coverage?

    Go to Apple's Support website for information about AppleCare and AppleCare+.



  2. Apple is a registered trademark of Apple Inc.

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