Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Apple® iPhone® 7 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy Note5
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® SE
Apple® iPhone® 5c
Apple® iPhone® 5
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
Samsung Galaxy Tab S2
HTC One®
LG Cosmos™ 2
Nexus 6
Apple® iPad® Air™
Microsoft Surface 3
DROID RAZR by MOTOROLA
Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab®
Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
Samsung Knack™
Verizon Wireless AirCard® 595U USB Modem
Pantech Hotshot™
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
Verizon GizmoTab™
Dell™ Vostro™ V13 Laptop
Samsung Illusion™
Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
Delphi Connect
Samsung ATIV Odyssey™
Samsung Gem™
Samsung SCH-u410
Verizon Wireless Escapade®
Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
LG Chocolate®
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera KX1v
Sharp KIN™ TWO
Arlo Go
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Equipment Protection / Insurance FAQs

We offer several insurance / equipment protection options, but many of the common questions about these services are the same. Below are answers to common questions on the following topics:

General Information
  1. What is Equipment Protection? Do you offer device insurance?

    Equipment protection provides replacement, repair and/or technical assistance services for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

    Additionally, you'll receive a replacement device as soon as the next day or have a cracked screen repaired locally by an Asurion Certified repair provider*.

    We offer several types of equipment protection:

    View a comparison chart

    * Same-day screen repair available in select locations on select smartphones.



  2. Who is eligible for equipment protection?

    To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

    • New account activation with new equipment/device
    • Upgrade with new equipment/device purchase

    Note: You can also enroll during any open enrollment period.

    You can check your eligibility in My Verizon. If any of the equipment protection options are listed under the Get Products tab, you're eligible to enroll.



  3. How much does equipment protection cost, and what's my deductible?

    To enroll in equipment protection, you'll pay a monthly fee:

    • Total Mobile Protection Multi-Device - $33/month for 3 lines on your account. If you have more than 3 lines, you can add coverage for additional lines for $9/month per line.

    • Total Mobile Protection and other options - Varies by type of coverage you want

    Additionally, if you need to file a claim on a covered device, you'll also pay a deductible for lost, stolen and damaged claims*. Costs vary by device and whether you choose to receive a replacement or have the device's cracked screen repaired locally through an Asurion Certified repair provider.

    You can find monthly pricing and deductibles for your specific device on Asurion's website.

    *Florida customers are also subject to a deductible for post warranty defects claims.



  4. What is an open enrollment period?

    Typically, you must sign up for equipment protection within 30 days of purchasing your device. However, occasionally we offer open enrollment periods, when you can enroll your fully functioning Verizon device, if it's less than 2 years old.

    We aren't currently offering open enrollment.



  5. How do I know if I have insurance for my device?

    If you aren't sure if you're enrolled in an equipment protection program or which one you have:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab.
    3. Select a device if you have more than one on your account.

    You'll see one of the following protection options listed in your features if you have one:

    • Total Mobile Protection
    • Total Mobile Protection Multi-Device
    • Total Equipment Coverage
    • Wireless Phone Protection
    • Extended Warranty


  6. Where does the insurance / equipment protection charge appear on my bill?

    You'll see a charge for your equipment protection program listed under the Monthly Charges section of your bill. It will be labeled with the name of the program you're enrolled in (e.g., Total Mobile Protection).



  7. What type of device will I receive as a replacement?

    Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished equipment. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.

    Device with a manufacturer's defect - Your device will be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).



  8. How do I have my screen repaired?

    During the claims process, you'll be asked a series of questions to determine if your device is eligible for a cracked screen repair.

    Eligibility depends on the type of smartphone, extent of damage (screen only), and where you're located. Screen repairs will be completed by an Asurion Certified repair provider using original manufacturer parts as soon as the same day.



  9. Can I file a claim for a cracked screen on my device?

    Yes, a cracked screen is a type of damage, and it's covered under most equipment protection options (except Extended Warranty). For detailed instructions, refer to the Damaged Device section of our How to Replace a Lost, Stolen or Damaged Device page.

    Note: You may be able to have your cracked screen repaired by a local Asurion Certified Service Provider, rather than having your device replaced. If you're eligible, you'll be given the option during the process of filing your insurance claim. Repairing is less expensive and can be a faster option. It also eliminates the hassle of transferring all your content to a new device.



  10. What do I do if my mobile device is lost or stolen?

    Our How to Replace Your Device page has instructions for what to do if your phone is lost or stolen.



  11. Is there a way to find my phone?

    Refer to our How to Find Your Phone page for possible ways to locate your lost or stolen device.



  12. How do I replace my device if I'm not enrolled in any equipment protection program?

    If you're not enrolled in an equipment protection program, there still may be options for replacing your device. Refer to our How to Replace Your Device page for options based on the issue you're experiencing.



  13. Where can I find the Terms & Conditions for the equipment protection programs?

    You can view the Terms & Conditions for the various equipment protection programs through the following links:



  14. How do I cancel my device insurance or other equipment protection services?

    You can cancel your equipment protection service at any time online:

    Note: If you cancel your equipment protection, your current device won't be eligible again except possibly during future open enrollments.

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab at the top of the page.

    3. If you have multiple lines on your account, select the line with the insurance product you want to remove.

    4. Find the product you wish to remove, and click Remove from Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

      Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully canceled the equipment protection product.



Total Mobile Protection Multi-Device
  1. What is Total Mobile Protection Multi-Device?

    Total Mobile Protection Multi-Device is an equipment protection option for your entire account rather than an individual device. It gives you Total Mobile Protection (our most comprehensive coverage option) for 3 lines on your account, and you don't have to choose which lines right away. If you have more than 3 lines, you can add coverage for additional lines.

    If anything happens to one of your devices, you can file a claim for that line at that time. That line will be officially registered as one of your covered devices, but you still don't have to tell us which other lines on your account you want to register.

    You also get Tech Coach support for all devices on your account and nearly any device they connect to.



  2. What are the benefits of Total Mobile Protection Multi-Device instead of purchasing Total Mobile Protection for each individual line?

    Purchasing coverage for your entire account may be better than buying coverage for individual lines because:

    • You can file a claim for any line on your account. You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered in the program. But you'll still have 2 more slots available that you can use for any line on your account. If you fill all 3 registration slots, you can add coverage for your additional lines for just $9/month per line.

    • You get Tech Coach support for all devices on your account. If you sign up your device individually, you'll only have Tech Coach support for that device.

    • You have a pool of claims to use however you like. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device, you get a total of 9 claims* in 12 months that you can use for any of your registered lines. If you want to file 9 claims on the same line, you can.

    *3 more claims per enrollment, if you add coverage for additional lines.



  3. What types of accounts can sign up for Total Mobile Protection Multi-Device?

    Your account must have 3 - 10 lines to be able to sign up for Total Mobile Protection Multi-Device.

    You also must meet the other equipment protection eligibility requirements in order to enroll.



  4. How much does Total Mobile Protection Multi-Device cost?

    It costs $33/month, which lets you file claims on up to 3 lines on your account. If you have more than 3 lines, you can cover your additional lines for $9/month per line.



  5. If I have Total Mobile Protection, can I switch to Total Mobile Protection Multi-Device? And if I do switch, can I switch back to single-line protection any time?

    You must meet the equipment protection eligibility requirements in order to sign up for Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

    If you have Total Mobile Protection Multi-Device, you can cancel your full account coverage anytime. However, you'll only be able to sign up for Total Mobile Protection on individual lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the equipment protection eligibility requirements in order to sign up for individual coverage.

    Note: You can't have Total Mobile Protection Multi-Device and another type of equipment protection on your account at the same time.



  6. What does it mean to register one of my lines in Total Mobile Protection Multi-Device?

    If you file and complete a claim on a line, that line is officially registered in Total Mobile Protection Multi-Device, and it will take up one of your 3 available registration slots.

    You only have to register one line at a time. So after filing and completing your first claim, you'll still have 2 more registration slots available in case something happens to any of the other devices on your account.

    Once a line is registered, it will permanently take one of your 3 registration slots, until the line is no longer on your account.

    If you have more than 3 lines on your account, and would like to protect all of them, you can add coverage for additional registration slots.



  7. How many claims can I file with Total Mobile Protection Multi-Device?

    You can file up to 9 claims in a 12-month period, with the standard 3 registration slots that you get when you first sign up for Total Mobile Protection Multi-Device. If you purchase additional coverage, you get 3 additional claims for each slot you purchase.

    For example, if you have 5 registration slots for your account, you can have up to 15 claims fulfilled in a 12-month period.

    These claims are flexible and can be used on any registered line. If you want to use all your claims on a single line, you can.



  8. I have more than 3 lines on my account. If I fill all 3 registration slots for Total Mobile Protection Multi-Device, how can I get coverage for my other lines?

    When you first sign up for Total Mobile Protection Multi-Device, you have 3 registration slots that you can use for any of the lines on your account. If you fill all 3 slots, you can purchase additional coverage for $9/month per line, which can be used for any of the remaining unregistered lines on your account. For instance, purchasing an additional line of coverage can provide you a total of 4 registration slots, 3 that are filled and 1 that is open.

    Each time you fill the last slot on your account, you'll have 30 days to purchase additional coverage to cover your remaining devices. If you don't add the additional coverage within 30 days, the rest of the devices on your account won't be covered.

    Each additional coverage you add to your account also gives you 3 additional claims that you can use for any registered line on your account. So if you have 4 registration slots, you have a total of 12 claims that you can use in a 12-month period



  9. Is there a maximum number of registration slots I can purchase for Total Mobile Protection Multi-Device?

    You can have as many registration slots as lines on your account, up to a total of 10 registered lines. If you have 10 lines on your account, you can have up to 10 registration slots and a maximum of 30 claims in a 12-month period.



  10. I filled up all of my registration slots for Total Mobile Protection Multi-Device, and I didn't purchase additional coverage within 30 days. How can I protect the rest of the devices on my account?

    If you didn't purchase additional coverage within 30 days, you must meet the equipment protection eligibility requirements in order to cover the other devices on your account.



  11. How do I remove one of my lines from Total Mobile Protection Multi-Device?

    Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device and will take up one of your registration slots. It will only be removed from the program if you deactivate the line on your account.



  12. What if I cancel my additional coverage for one of the lines on my account?

    If you have an open registration slot on your account, the open slot will be canceled.

    If all your registration slots are filled, the last slot you filled will be canceled, and the line that filled that slot will no longer be covered.

    You'll also lose 3 claims per canceled line from your pool of shared claims (e.g., if you have 10 unused claims and cancel coverage for 2 additional lines, you'll have 4 shared claims left to use on any of the remaining covered lines).

    Note: If you add additional coverage again at any time, any line(s) previously covered will automatically be registered and fill the new slot(s).



Filing and Tracking a Claim
  1. How do I file a claim?

    If your device is lost, stolen or damaged, you can file a claim on Asurion's website.

    If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154*.

    For more information, refer to our How to Replace Your Device page.

    *Florida customers: Please file a claim online for a manufacturer's defect.



  2. How do I know if my device is damaged or if it's experiencing a manufacturer's defect?

    A manufacturer's defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It wasn't caused by outside forces that physically damaged the device, like dropping it or getting it wet.

    Your device is considered damaged if it's broken because of something that was done to it. This includes water damage, cracked screen, etc.



  3. How do I find my Device ID and the make and model of my device?

    You may be asked to provide information about your device when filing a claim. You can find your Device ID, make and model on the My Devices page in My Verizon.

    Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device.



  4. How quickly will I receive my replacement device after filing a claim?

    For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date your insurance claim is approved:

    • Claims approved Mon - Thu by midnight ET / CT: Asurion will ship your device for next business day delivery (e.g., a claim submitted on Wed prior to the deadline will be shipped for Thu delivery).

    • Claims approved Fri by midnight ET / CT: Asurion will ship your device for Sat or Mon delivery, based on your location.

    • Claims approved anytime Sat - Sun 11 AM ET: Asurion will ship your device for Mon delivery. After 11 AM ET on Sun, your device will ship for Tue delivery.

      Note: Next day / Sat delivery may not be available in some locations.

    For defective device claims, replacement devices can be obtained by visiting a Verizon Wireless store or by calling (866) 406-5154*.

    *Florida customers: Please file a claim online for a manufacturer's defect.



  5. How do I check the status of an insurance claim?

    You can check the status of your claim on Asurion's website.



Unauthorized Charges
  1. What if my bill shows unauthorized charges due to a lost or stolen device?

    If your bill shows charges to your device after the loss but before you reported it, and you want a credit for those charges, contact us and we'll investigate your account activity.

    You don't have to pay the charges in question while they're being investigated. Also, we'll give you a courtesy suspension of recurring monthly fees for up to 30 days, if you haven't received one within the prior year.

    Further information regarding the theft or loss may be required.



  2. If my phone is missing for several days before I notice it's missing, how will I be able to show that the person using it wasn't authorized to do so?

    We'll take all facts and circumstances into consideration. In addition, we'll review your account, and compare the usage during the time that the phone was missing to the time when the phone was in your possession. If the phone was used to contact entirely different phone numbers, this may indicate to us that the phone was being used by someone not authorized to do so.

    We'll consider all relevant information in making our decision, including any documentation you can provide that shows the phone wasn't in your possession at the time of the calls.



  3. I reported unauthorized charges made on my account. How long will it take for you to complete your investigation and resolve the issue?

    We'll try to resolve any dispute regarding unauthorized charges within 30 days. You're not required to pay the disputed amount while our investigation is pending.



AppleCare
  1. I have AppleCare or AppleCare+ for my Apple® device. Where can I find information about my coverage?

    Go to Apple's Support website for information about AppleCare and AppleCare+.



  2. Apple is a registered trademark of Apple Inc.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store