Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
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Samsung Galaxy S7
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Apple® iPhone® 4s
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
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DROID MAXX 2
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Stylo™ 2 V
GizmoGadget™ by LG
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DROID MINI by MOTOROLA
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DuraForce PRO with Sapphire Shield
V20™
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DuraXV
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Verizon 4G LTE USB Modem 551L
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LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
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LG K4™ LTE
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Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
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Verizon Wireless AirCard® 595
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BlackBerry® Bold™ 9930 smartphone
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Galaxy Tab E
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Nexus 6
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DROID by MOTOROLA
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DROID DNA by HTC
G Pad™ 7.0 LTE
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Spectrum™ 2 by LG
LG VX8300
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iPad® mini 4
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Lucid™3 by LG
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Motorola MOTO™ W755
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Nokia 2366i
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DROID BIONIC by MOTOROLA
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Watch Urbane™ 2nd Edition LTE
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Apple® iPad® with Retina display
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LG Migosm
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HTC One® remix
Hydro ELITE by KYOCERA
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Nokia Lumia 2520
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LG VX5500
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BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
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Lucid™2 by LG
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THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
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Sony Xperia® Z2
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LG Extravert™
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HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
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BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
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LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
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Casio G'zOne Brigade®
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Jetpack® MiFi® 7730L
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DROID 2 by MOTOROLA
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Pantech Caper™ Prepaid
Delphi Connect
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LG VX8350
DROID 2 GLOBAL by MOTOROLA
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BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
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Revolution™ by LG
Motorola Adventure™ V750
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Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
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Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
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Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
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Verizon Wireless Adamant™
DROID ERIS by HTC
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Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
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LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Equipment Protection FAQs

We offer several insurance / equipment protection options, but many of the common questions about these services are the same. Below are answers to common questions on the following topics:

General Information
  1. What is Equipment Protection? Do you offer device insurance?

    Equipment protection provides replacement, repair and/or technical assistance services for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft or physical damage). It may also cover certain defects after the manufacturer's warranty expires.

    Additionally, you'll receive a replacement device as soon as the next day or have a cracked screen repaired locally by an Asurion Certified repair provider.

    We offer several types of equipment protection:

    View a comparison chart



  2. Who is eligible for equipment protection?

    To be eligible for any equipment protection program, you must enroll within 30 days of one of the following:

    • New account activation with new equipment/device
    • Upgrade with new equipment/device purchase

    Note: You can also enroll during any open enrollment period.

    You can check your eligibility in My Verizon. If any of the equipment protection options are listed under the Get Products tab, you're eligible to enroll.



  3. How much does equipment protection cost, and what's my deductible?

    To enroll in equipment protection, you'll pay a monthly fee:

    • Total Mobile Protection Multi-Device - $33/month (for up to 3 lines on your account)

    • Total Mobile Protection and other options - Varies by device and type of coverage you want

    Additionally, if you need to file a claim on a covered device, you'll also pay a deductible for lost, stolen and damaged claims. Costs vary by device and whether you choose to receive a replacement or have the device repaired locally at an Asurion Certified repair provider.

    You can find monthly pricing and deductibles for your specific device on Asurion's website.

     



  4. What is an open enrollment period?

    Typically, you must sign up for equipment protection within 30 days of purchasing your device. However, occasionally we offer open enrollment periods, when you can enroll your fully functioning Verizon device, if it's less than 2 years old.

    We are currently offering open enrollment until 4/9/17. Plus, if you enroll in Total Mobile Protection with Tech Coach before 3/10/17, you could receive a free mophie powerBOOST mini.

    Enroll online now.

    Certain restrictions apply. Offer available while supplies last.



  5. How do I know if I have insurance for my device?

    If you aren't sure if you're enrolled in an equipment protection program or which one you have:

    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab.
    3. Select the device that's having issues.

    You'll see one of the following protection options listed in your features if you have one:

    • Total Mobile Protection
    • Total Mobile Protection Multi-Device
    • Total Equipment Coverage
    • Wireless Phone Protection
    • Extended Warranty


  6. Where does the insurance / equipment protection charge appear on my bill?

    You'll see a charge for your equipment protection program listed under the Monthly Charges section of your bill. It will be labeled with the name of the program you're enrolled in (e.g., Total Mobile Protection).



  7. What type of device will I receive as a replacement?

    Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished equipment. In general, claims are fulfilled with the same make and model you claim. If this isn't possible, a like-kind make and model will be substituted. Color, feature and accessory compatibility are not guaranteed.

    Device with a manufacturer's defect - Your device will be replaced with a Certified Like-New Replacement (a like unit or one of comparable quality).



  8. How do I have my device repaired?

    During the claims process, you'll be asked a series of questions to determine if your device is eligible for repair. Eligibility depends on the device type, extent of damage, and where you're located. Repairs will be completed by an Asurion Certified repair provider using original manufacturer parts as soon as the same day.



  9. Can I file a claim for a cracked screen on my device?

    Yes, a cracked screen is a type of damage, and it's covered under most equipment protection options (except Extended Warranty). For detailed instructions, refer to the Damaged Device section of our How to Replace a Lost, Stolen or Damaged Device page.

    Note: You may be able to have your cracked screen repaired by a local Asurion Certified Service Provider, rather than having your device replaced. If you're eligible, you'll be given the option during the process of filing your insurance claim. Repairing is a less expensive and faster option, and it eliminates the hassle of transferring all your content to a new device.



  10. What do I do if my mobile device is lost or stolen?

    Our How to Replace Your Device page has instructions for what to do if your phone is lost or stolen.



  11. Is there a way to find my phone?

    Refer to our How to Find Your Phone page for possible ways to locate your lost or stolen device.



  12. How do I replace my device if I'm not enrolled in any equipment protection program?

    If you're not enrolled in an equipment protection program, there still may be options for replacing your device. Refer to our How to Replace Your Device page for options based on the issue you're experiencing.



  13. Where can I find the Terms & Conditions for the equipment protection programs?

    You can view the Terms & Conditions for the various equipment protection programs online.



  14. How do I cancel my device insurance or other equipment protection services?

    If you cancel any equipment protection services, your current device won't be eligible for these services in the future. You'll only be able to sign up for these services when purchasing a new, eligible device.

    You can cancel your equipment protection service at any time online:

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Manage Your Products tab at the top of the page.

    3. If you have multiple lines on your account, select the line with the insurance product you want to remove.

    4. Find the product you wish to remove, and click Remove from Account.

    5. Review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

      Note: You can only remove a product from one line at a time. To remove the same product from another line, select that line and repeat steps d and e.

    You've successfully canceled the equipment protection product.



Total Mobile Protection Multi-Device
  1. What is Total Mobile Protection Multi-Device?

    Total Mobile Protection Multi-Device is an equipment protection option for your entire account rather than an individual device. It gives you Total Mobile Protection (our most comprehensive coverage option) for up to 3 lines on your account, and you don't have to choose which lines right away.

    If anything happens to one of your devices, you can file a claim for that line at that time. That line will be officially registered as one of your covered devices, but you still don't have to tell us which other 2 lines on your account you want to register.

    You also get Tech Coach support for all devices on your account and nearly any device they connect to.



  2. What are the benefits of Total Mobile Protection Multi-Device instead of purchasing Total Mobile Protection for each individual line?

    Purchasing coverage for your entire account may be better than buying coverage for individual lines because:

    • You can file a claim for any line on your account (up to 3 lines). You don't need to select which line you want covered until something happens. Once you file a claim on a line, that line is registered in the program. But you'll still have 2 more slots available that you can use for any lines on your account.

    • You get Tech Coach support for all devices on your account. If you sign up your device individually, you'll only have Tech Coach support for that device.

    • You have a pool of claims to use however you like. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that phone. With Total Mobile Protection Multi-Device, you get a total of 9 claims in 12 months that you can use for any of your registered lines. If you want to file 9 claims for the same phone, you can.


  3. What types of accounts can sign up for Total Mobile Protection Multi-Device?

    Your account must have 3 - 10 lines to be able to sign up for Total Mobile Protection Multi-Device.

    You also must meet the other equipment protection eligibility requirements in order to enroll.



  4. If I have Total Mobile Protection, can I switch to Total Mobile Protection Multi-Device? And if I do switch, can I switch back to single-line protection any time?

    You must meet the equipment protection eligibility requirements in order to sign up for Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

    If you have Total Mobile Protection Multi-Device, you can cancel your full account coverage and sign up for Total Mobile Protection on your individual lines at any time.

    Note: You can't have Total Mobile Protection Multi-Device and another type of equipment protection on your account at the same time.



  5. What does it mean to register one of my lines in Total Mobile Protection Multi-Device?

    If you file a claim on a line, that line is officially registered in Total Mobile Protection Multi-Device, and it will take up one of your 3 available registration slots.

    You only have to register one line at a time. So if you file a claim on one line, you'll still have 2 more registration slots available in case something happens to any of the other devices on your account.

    Once a line is registered, it will permanently take one of your 3 registration slots, until the line is no longer on your account.



  6. How many claims can I file with Total Mobile Protection Multi-Device?

    You can file up to 9 claims in a 12-month period. These claims are flexible and can be used on any registered line. If you want to use all 9 claims on a single line, you can.



  7. How do I remove a device from Total Mobile Protection Multi-Device?

    Once you file a claim on a line, that line will permanently be registered in Total Mobile Protection Multi-Device and will take up one of your registration slots. It will only be removed from the program if you deactivate the line on your account.

    However, if you activate a line that had been previously registered in Total Mobile Protection Multi-Device on your account, it will automatically be registered again and take up one of your registration slots.



Filing and Tracking a Claim
  1. How do I file a claim?

    If your device is lost, stolen or damaged, you can file a claim on Asurion's website.

    If your device has a manufacturer's defect, call Verizon Wireless at (866) 406-5154.

    For more information, refer to our How to Replace Your Device page.



  2. How do I know if my device is damaged or if it's experiencing a manufacturer's defect?

    A manufacturer's defect is something that's wrong with the device itself (e.g., internal, electrical or functional problems). It wasn't caused by outside forces that physically damaged the device, like dropping it or getting it wet.

    Your device is considered damaged if it's broken because of something that was done to it. This includes water damage, cracked screen, etc.



  3. How do I find my Device ID and the make and model of my device?

    You may be asked to provide information about your device when filing a claim. You can find your Device ID, make and model on the My Devices page in My Verizon.

    Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device.



  4. How quickly will I receive my replacement device after filing a claim?

    For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date your insurance claim is approved:

    • Claims approved Mon - Thu by midnight ET / CT: Asurion will ship your device for next business day delivery (e.g., a claim submitted on Wed prior to the deadline will be shipped for Thu delivery).

    • Claims approved Fri by midnight ET / CT: Asurion will ship your device for Mon delivery. Sat delivery may be available upon request.

    • Claims approved anytime Sat - Sun 11 AM ET: Asurion will ship your device for Mon delivery. After 11 AM ET on Sun, your device will ship for Tue delivery.

      Note: Next day / Sat delivery may not be available in some locations.

    For defective device claims, replacement devices can be obtained by visiting a Verizon Wireless store or by calling (866) 406-5154.



  5. How do I check the status of an insurance claim?

    You can check the status of your claim on Asurion's website.



Unauthorized Charges
  1. What if my bill shows unauthorized charges due to a lost or stolen device?

    If your bill shows charges to your device after the loss but before you reported it, and you want a credit for those charges, contact us and we'll investigate your account activity.

    You don't have to pay the charges in question while they're being investigated. Also, we'll give you a courtesy suspension of recurring monthly fees for up to 30 days, if you haven’t received one within the prior year.

    Further information regarding the theft or loss may be required.



  2. If my phone is missing for several days before I notice it's missing, how will I be able to show that the person using it wasn't authorized to do so?

    We'll take all facts and circumstances into consideration. In addition, we'll review your account, and compare the usage during the time that the phone was missing to the time when the phone was in your possession. If the phone was used to contact entirely different phone numbers, this may indicate to us that the phone was being used by someone not authorized to do so.

    We'll consider all relevant information in making our decision, including any documentation you can provide that shows the phone wasn't in your possession at the time of the calls.



  3. I reported unauthorized charges made on my account. How long will it take for you to complete your investigation and resolve the issue?

    We'll try to resolve any dispute regarding unauthorized charges within 30 days. You're not required to pay the disputed amount while our investigation is pending.



AppleCare
  1. I have AppleCare or AppleCare+ for my Apple® device. Where can I find information about my coverage?

    Go to Apple's Support website for information about AppleCare and AppleCare+.



  2. Apple is a registered trademark of Apple Inc.

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