Device Unlocking Policy

Postpay Device Unlocking Policy:

  • We do not lock most phones or tablets that are activated with our postpay service, either during or after the term of your service contract or Edge installment sales agreement.
  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our Global Ready 3G phones, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.”  If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
  • The SIM cards used in our 3G Global Ready phones are locked.  By the end of January, 2015, we will unlock those SIM cards at your request once you have fulfilled the term of your service contract or Edge installment sales agreement and your balance is current.


Prepaid Device Unlocking Policy:

  • We do not lock our Prepaid devices, other than our Phone-in-the-Box Prepaid phones, and the simple code to program such Prepaid devices for use with another carrier is either “000000” or “123456.”  If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
  • Our Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation.  After six months, the restriction to our Prepaid service is automatically removed.  After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone.  If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.


Unlocking policy for Deployed Military Personnel:

If you are a Verizon Wireless customer in good standing who is in the military and you are deployed, we will unlock your device, if necessary.

Postpay Devices

  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our Global Ready 3G phones, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.”  If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
  • The SIM cards used in our 3G Global Ready phones are locked.  We will unlock the SIM card for you if you provide us with information from your military/blanket orders.

Prepaid Devices

  • We do not lock our Prepaid devices, other than our Phone-in-the-Box Prepaid phones, and the simple code to program such Prepaid devices for use with another carrier is either “000000” or “123456.”  If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
  • Our Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation.  We will remove the restriction and unlock the device if you provide us with information from your military/blanket orders.


PLEASE NOTE:  Carriers typically use different frequencies and air interface technologies to provide wireless network access.  Accordingly, a device that works on one carrier’s network may not be technologically compatible with another carrier’s network.  “Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network, even if that network is technologically compatible.  In other words, “unlocking” a device will not necessarily make a device interoperable with other networks – a device designed for one network is not made technologically compatible with another network merely by “unlocking” it.  Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).