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Bill to Account FAQs
  1. What is the bill to account option?

    Bill to account is a payment option that bills your order to your account instead of using another method of payment, such as a debit/credit card or gift card. View eligible transactions.

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  2. If I’m a new customer, can I bill equipment to my account?

    You need to have had a standard monthly account* with us for at least six months in order to bill equipment to your account. It doesn’t matter how long you have been registered for My Verizon.

    *Bill to account is not available for prepaid accounts.

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  3. Can anyone registered for My Verizon chose the bill to account option when making a purchase?

    In order to bill equipment to your account, you must meet the following criteria:

    • Have had a standard monthly account* for at least six months
    • Be registered for My Verizon
    • Be assigned the Account Owner role within My Verizon

    Learn more about My Verizon account roles.

    *Bill to account is not available for prepaid accounts.

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  4. Which transactions can I bill to my account?

    You can bill equipment to your account when you complete any of the following transactions:

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  5. How much can I bill to my account?

    You can bill up to $400 per bill cycle, if you meet all eligibility requirements. This includes items you may have billed to your account through some other source (over the phone with Customer Service, in a store, etc.).

    Note: Pending or recent transactions factor into the $400 bill cycle limit.

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  6. Where does the bill to account option appear in My Verizon?

    The bill to account option is a checkbox on the payment options screen that you see when you’re checking out. Also, on that same page, you’ll see the options to pay by debit/credit card or gift card.

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  7. Why is the bill to account option not appearing for me?

    The bill to account option appears only if you’re eligible. View eligibility requirements.

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  8. What determines if I’m eligible for the bill to account option?

    The following requirements are used to determine bill to account eligibility:

    • You must have a standard monthly account* for at least six months.

    • The maximum amount that can be billed to an account per bill cycle is $400, and the transaction can’t exceed this limit for your current bill cycle.

      Note: The limit includes pending and recent transactions billed to your account by phone, online or in-store during your current bill cycle, For example, if you purchased a $100 item in-store and billed it to your account earlier in your bill cycle, your online bill to account transaction can’t exceed $300.

    • Your account must maintain a good payment history.

      • The account can’t have been interrupted for non-payment within the last six months.
      • The account can’t be more than $24.99 past due.
      • The account must be permitted to make payments online.

    • Your account can’t currently have a security deposit.

    • The phones on your account can’t be interrupted for suspected fraudulent activity.

    • You must be the Account Owner or an Account Manager in My Verizon and process your transaction from the Upgrade Device page.

    *Bill to account is not available for prepaid accounts.

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  9. How do bill to account transactions appear on my bill?

    Bill to account transactions will appear as "Equipment Charges" on your bill.

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