Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
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Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
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Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
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Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

View Bill / Online Statement FAQs

[FAQs]

General Information
  1. What is the View Bill or My Bill page in My Verizon?

    The My Bill page lets you view your bill online virtually anytime, anywhere, through your secure My Verizon account. This option has many benefits, including:

    • View your bill online days before your paper bill would arrive
    • Reduce paper clutter in your home
    • Switch easily between high-level summaries of your account and breakdowns of each line's usage
    • Access past bills right from the same page


    Watch our Understanding Your Online Bill video for more information.

    This online access is included with your wireless service for no additional charge. Learn more about My Verizon and how to register in our My Verizon FAQs.



  2. How can I view my bill?

    You can view your billing statement online using the My Bill page in My Verizon. There are several levels of billing and usage detail available online:

    • Bill Summary - A high-level look at the total charges for your account
    • Charges by Line - A summary of the charges for each individual line on your account
    • Calls, Messages & Data - The calling, messaging and data usage details for each line on your account
    • Shared Usage (only available for shared plans like The Verizon Plan) - A summary of only shared usage on your account


    You can also view up to 18 months of past bills from this page.

    Note: Only Account Owners or Account Managers can view billing information. Learn more about My Verizon account roles.

    If you haven't yet switched to paperless billing in My Verizon, you'll also receive a streamlined paper bill in the mail.

    Watch our Understanding Your Paper Bill video for more information on reading your paper bill.



  3. How soon will my bill be available in My Verizon?

    If you're an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you're a new customer, your billing information will be available in My Verizon at the end of your first bill cycle.

    Each month your bill will be available online, usually 5-7 days after your bill cycle ends. Go to the Email and Text Alert Preferences page in My Verizon to receive alerts when your bill is available.



  4. Will my online bill look different than my paper bill?

    Yes, your online bill includes more information than your paper bill. Online you'll be able to see:

    • A summary of the charges for your account
    • A summary of charges for each line
    • The calling, messaging and data usage details for each line


    Your paper bill will only include a summary of your charges. It won't include the usage details for each line on your account.



  5. Can I view my bill messages online?

    Yes, you can view bill messages and other important bill-related messages on the Need-to-Know Information page in My Verizon.



  6. Can I see the device name or the person's name associated with each mobile number on my bill?

    By default, each line will appear on your bill by mobile number, not by the name of the person using that line.

    However, you can create a custom name for each of your devices in My Verizon. These names will appear in My Verizon and on your bill, making it easier to manage your account and quickly identify each line. Learn more in our Name Your Device FAQs.



  7. Can I view past bills in My Verizon?

    Yes, you can view up to 18 months of bills online:

    1. Go to the My Bill page in My Verizon.
    2. Select the month you'd like to view from the dropdown at the top of the page.


    The bill for that month will display.

    Note: If you're a new customer, your first bill will be available at the end of your first bill cycle.

    If you need a copy of a bill that's older than 18 months, you can call Customer Service at (800) 922-0204 to order an archived bill.



  8. Now that I am viewing my bill online, can I stop getting a paper bill in the mail?

    Yes, to turn on paperless billing:

    1. Go to the Paperless Billing page in My Verizon on your computer or mobile browser.
    2. Select either:
      • Enroll in Paperless Billing with Auto Pay
      • Enroll in Paperless Billing
    3. Click Continue.

    You've successfully turned on paperless billing.



  9. Can I choose to receive a paper bill after going paperless?

    Yes, you can choose to receive a paper bill or go paperless. To manage your paperless bill settings, go to the Paperless Billing page in My Verizon.



  10. I have a business with multiple lines on one account. Can I view bills for all my lines through My Verizon?

    If you have 10 lines or less on a single account, you can view the monthly activity of each line in My Verizon using a single User ID and Password.

    However, if you have multiple lines on separate accounts, you'll need to sign in to each account separately to view the activity of your lines.



  11. How can I find out how many days are left in my bill cycle / usage cycle?

    Your bill cycle is also known as your usage cycle. The number of days left in your usage cycle is displayed in the My Plan section of the My Verizon home page. Right under the My Plan header, you'll see XX days left in your usage cycle.



  12. Can I change my bill cycle end date through My Verizon?

    No, you can't change your bill cycle end date online. If you need to have your bill cycle end date changed, please contact Customer Service at (800) 922-0204.



  13. How do I pay my bill?

    Refer to our Pay Bill FAQs for information on how to pay your bill.



Usage Details
  1. Can I view usage details for every mobile number in my account online?

    If you're assigned the Account Owner or Account Manager role in My Verizon, you'll be able to see the usage details for every mobile number in your account. If you're an Account Member, you won't be able to see this information.

    Learn more about My Verizon account roles.



  2. Can I view my usage details for the current month online?

    Yes, you can view your minutes, text and data usage for the current usage cycle on the My Usage page in My Verizon.

    You can also find general information about your allowances and current usage in the My Plan section of the My Verizon home page.



  3. How soon will usage details for the current month appear in My Verizon?

    Usage details for the current month typically appear in My Verizon within hours of when they occurred. However, this timeframe may be delayed based on your location, your access to our network and other factors.



  4. Can I see incoming call phone numbers on my online bill?

    Yes, you can see phone numbers for incoming calls on the Calls, Messages and Data section of the My Bill page in My Verizon.

    If the caller's phone number isn't available, or the caller used Caller ID Block, then the word "Unavailable" will appear.



  5. Can I have the actual content of my text messages appear on my bill?

    No, this option isn't currently available.



Receiving Your First Bill for a New Line
  1. What should I expect on my first bill?

    When you activate a new line of service (on a new or existing account), your first bill for that line will be for a partial month or portion of the monthly access charge. This portion is calculated based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you're only paying for a partial month, you'll still be given the full minute, text and data monthly allowances of your plan, as an added benefit.

    Note: If you've signed up for a plan where you're billed in advance, you'll also be charged for the next full month.



  2. What are the partial charges on my bill?

    Monthly access charges are prorated according to the number of days your service is active on a plan during your monthly bill cycle.

    For example, if you changed plans during your bill cycle, your statement should contain:

    • A credit for the monthly access charges for the remainder of the month for your old plan (the number of days left in your cycle when you switched to the new plan)
    • Monthly access charges for your new plan for the remainder of the month (the number of days you were on the new plan)
    • Monthly access charges for your new plan for the next month


    For example, if you changed from a $35 monthly plan to a $40 monthly plan with 7 days left in your bill cycle, the Monthly Charges section of your bill will include the following credits and charges:

    • $35 per month / 7-day access refund for the old plan       -$8.75
    • $40 per month / 7-day access charge for the new plan     $10.00
    • $40 per month / 1 month access charge in advance          $40.00


    To view an example bill, refer to our Understanding Your Bill (PDF*).



  3. If I change my plan in the middle of a bill cycle, how are my minute, text and data allowances affected?

    If you changed plans during your bill cycle, your minute, text and data allowances will be prorated. After your plan change, all usage alerts are based on the new prorated allowance at the regular alert thresholds of 50% (optional), 75%, 90% and 100%.

    Example: You're on a plan with 4 GB of data, and you change to one with 6 GB of data with 10 days left in the bill cycle. Your data allowance for the remainder of the month after your plan change is 2 GB, and your usage alerts will be based on that allowance.

    Plan Plan Allowance Prorated Allowance Usage Alerts Based on Prorated Allowance

    Original Plan

    4 GB (4/1 - 4/19)
     

    4 GB 2.666 GB for 20 days
    N/A

    New Plan

    6 GB (4/20 - 4/30)

    6 GB 2 GB for 10 days
    50% alert sent at 1 GB
    75% alert sent at 1.5 GB
    90% alert sent at 1.8 GB
    100% alert sent at 2 GB


    To learn more about setting data alerts, visit our Tools for Monitoring Usage page.



  4. If I subscribe to wireless service in the middle of the month, do I still get all of the minutes and data in my plan's monthly allowance?

    If you're a new customer or adding a new line to an existing account, you'll receive your full monthly allowance of minutes, text and data, even though you'll only pay the access charges for a partial month on your new plan.

    Your plan is based on a 30-day bill cycle, and your prorated access charges are based on the number of days your service is active during your bill cycle.



Understanding Your Bill and Charges
  1. What is airtime?

    Airtime is the time you spend actually connected to the Verizon Wireless network. It's calculated based on the time that passes between the moment you initiate a call on your mobile phone and when you end that call. Whenever you place calls on your mobile phone or retrieve Voice Mail messages, you're using airtime.



  2. Am I charged airtime when I check my Voice Mail messages from my mobile phone?

    Yes, if you check your messages from your mobile phone, normal airtime charges are incurred.



  3. Where are my Allowance minutes shown on my bill?

    You can view your Allowance minutes online from the Charges By Line tab of the My Bill page in My Verizon.



  4. How much will I be charged if I go over my monthly allowance of minutes, text or data?

    Your per-minute charges vary depending on your plan. Some plans offer flat rates, while others vary based on the time of day and the day of the week.

    You can find the overage details for your specific plan on the My Plan page in My Verizon. Your per-minute rate will be listed in the Voice section.



  5. How are per-minute charges calculated?

    Your per-minute charges vary by plan. Some plans offer flat rates, others vary by time-of-day.

    To see what your per-minute rate is, go to the My Plan page in My Verizon. Your per-minute rate will be listed in the Voice section.



  6. What is the difference between Peak and Off-Peak airtime?

    Peak hours are generally associated with the portion of the business day when call volume is highest.

    Off-Peak hours are generally associated with evening hours and weekends. Actual Off-Peak hours vary from city to city.

    Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off-Peak vary by the service area and plan selected.

    You can view your Peak and Off-Peak hours on the My Plan page in My Verizon. Scroll down to the My Voice Plan section, and hover your mouse over the blue question mark icon next to Peak and Off-Peak.



  7. What is unbilled usage and why is it on my bill?

    Unbilled usage happens when you use minutes, texts or data in an extended network or when your device is roaming, and that usage isn't sent to Verizon in time to be on your current bill.

    You'll see that usage on your next bill as Unbilled usage, depending on the text, talk and data limits of the plan you had on your previous bill.



  8. What are Verizon Wireless' Surcharges?

    Our Surcharges include:

    • A Regulatory Charge - Helps defray various government charges we pay including government number administration and license fees.

    • A Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) - Helps recover charges imposed on us by the government to support universal service.

    • An Administrative Charge - Helps defray certain expenses we incur, including: charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations.


    Note: These are our charges, not taxes. These charges, and what's included, are subject to change from time to time.



  9. What are taxes, governmental surcharges and fees?

    Taxes, governmental surcharges and fees include sales, excise and other taxes and governmental surcharges and fees that we are required by law to bill to customers. These taxes, surcharges and fees may change from time to time without notice.

    Visit our Tax and Surcharge Estimator to view an estimate of the taxes and surcharges you'll be assessed, depending on the type of device you'll be using and your Service Address, which is your primary place of residence. This estimate may differ from what appears on your bill because some taxes and surcharges apply to only a portion of your monthly charges, depending on your plan, features and device. Unless you tell us otherwise, we'll use your billing address as the Service Address for all of your lines of services. If that's not correct (for example, one of your lines of service is used by a child who's away at college), you can correct the Service Address for any of your lines from the Change Billing Address page within My Verizon.



  10. Why am I being charged taxes?

    We're required by law to charge you certain taxes, surcharges and assessments. These could include mandates from the FCC, Federal, state or local authorities.



  11. I made a change to my account. Why haven't I seen it on my bill?

    If your request was processed after the end of the last bill cycle, your next bill may not reflect the change. Wait another month to ensure that your request was properly processed.



  12. What are the long distance charges on my bill?

    You may have been roaming at the time you placed the call, so long distance charges would apply.



  13. There's a charge for a feature or service on my bill that I don't recognize. What should I do?

    If you don't recognize a feature or service charge on your bill, go to the My Plan page in My Verizon. In the Products & Apps section, you can see the features and services currently on each line of your account, along with their associated costs. You can also click on the name of each feature or service to view a brief description of it.

    If you'd like to make changes to any of the features or services on your account, go to the Products & Apps page in My Verizon.



  14. Who is charged when a mobile phone calls another mobile phone?

    Both phones will be charged for the call, in accordance with their wireless plan.



  15. Will I incur long distance charges if I receive a call while roaming?

    Yes, you'll be charged long distance charges on incoming calls and outgoing calls while roaming.



  16. Why does the airtime on my bill not match the airtime from my phone's timer?

    The call timer included in your mobile phone begins timing calls from the moment you press the Call button until the call is ended. These timers keep track of all calls, including misdials, *611 and 911 calls. We don't charge you for calls made to *611, 911 or Anytime Minutes included in your Calling Plan.

    The call timer in your mobile phone calculates every minute of every call you make. We round up to the nearest minute while the timer in your phone may calculate your minutes without rounding up.



  17. Why does my bill show two calls starting at the same time?

    Airtime is billed in one-minute increments. If you place a brief call, hang up and place a second call before that minute expires, this would result in two calls having the same start time in your Call Detail.

    Also, our cell sites aren't synchronized, so if calls are carried by different cell sites the timer discrepancies might account for what looks like two calls at the same time.



  18. If my call is dropped or disconnected, how am I charged?

    Airtime charges automatically stop as soon as a call is dropped or disconnected. Calls can drop for a wide variety of reasons. One of the following may be the cause:

    • You're in a geographical area the signal can't reach (e.g., forest, building, tunnel, mountain)
    • You might have just left a service area, or you might be traveling along its fringe
    • You may have faulty equipment, such as an uncharged battery


  19. Am I charged minute usages when calling a toll-free number?

    Yes, when calling a toll-free number, you still use airtime minutes. However, you'll only be charged if you go over your monthly usage allowance.



  20. I left my phone on. Will I be charged?

    If your phone is turned on, even if you aren't actively using it, you may still incur data charges. Some apps continue to send and receive data even while your phone is idle (e.g., syncing, backing up content, etc.).

    You can monitor the usage of all lines on your account from the My Usage page in My Verizon. You can also limit or prevent data usage on your device by subscribing to Verizon FamilyBase™ for a low monthly fee. Refer to our Verizon FamilyBase FAQs for more information.



  21. Am I able to place or receive collect calls on my mobile phone?

    No, collect calls can't be made from or received on mobile phones.



  22. I have a question about a specific charge on my bill. What should I do?

    If you see a charge that's uncharacteristic of your typical usage, please contact Customer Service at (800) 922-0204 for assistance.



  23. I was told I'd receive a credit. When will the credit appear on my account?

    Credits are generally applied immediately when speaking to a Verizon Wireless representative.

    However, this may be delayed based on the type and the amount of the credit. In the case of a pending credit, please allow 24-48 hours for a resolution.



  24. Where will credits appear on my bill?

    Credits to your account will appear in the following places on your bill:

    • All credits will be listed under the Payments and Adjustments section of the bill, including:

      • The date the credit was applied
      • The MDN (if applicable)
      • The amount

    • Any applicable credits to taxes will be shown as separate adjustments and included in your Total Adjustments

      Note: Your bill is available online approximately 5 - 7 days after your bill cycle ends. You can go to the My Bill page in My Verizon to view it. If you haven't enrolled in paperless billing, you'll also receive a printed bill in the mail.


  25. If I have a credit applied to my account, can I view it online?

    Yes, your balance will be updated to reflect any credits applied. Please allow 24-48 hours for the credit to appear on your account.



Downloading and Printing Statements
  1. Can I download or print a copy of my bill to my computer?

    Yes, you can view, save and print your monthly bills in PDF* form through My Verizon. Up to 18 months of past bills are available online.

    To download a printable copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billing statement you want to view from the dropdown.
    3. Click View and Save Printable Bill.
    4. A PDF* version of the bill will open, and you can save the file to your computer or print it.


    You've successfully downloaded a copy of your bill.



  2. Can I download my billing data to my computer?

    Yes, you can download billing data in spreadsheet form.

    To download a spreadsheet* of your bill data:

    1. Go to the My Bill page in My Verizon.
    2. Click the Data tab.
    3. Select the line you want to download billing data for, then click Data Usage.
    4. Click Download to SpreadSheet.


    The details will open up in a spreadsheet, and you can save it to your computer.

    *In order to view the spreadsheet, you'll need to have a program on your computer that can read an XLS file (e.g., Microsoft® Excel®).



Troubleshooting
  1. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you're having difficulty accessing your bill, and it's at least 7 days after your bill cycle has ended, please contact us.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



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