Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Galaxy Note® 4
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Galaxy S® III
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Network Extender
Samsung Galaxy Note5
Ellipsis™ 8
Samsung Galaxy S® 6 edge
LG G4™
Jetpack® MiFi® 6620L
LG Cosmos™ 3
Samsung Galaxy S6 edge +
HTC One® (M8)
LG Revere® 3
Moto X™ by Motorola
LG G Pad 8.3 LTE
Brigadier™ by Kyocera
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
LG Extravert™ 2
Samsung Galaxy Note® II
Sony Xperia® Z3v
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Pantech 4G LTE Global USB Modem UML290
LG Optimus Exceed™ 2
Samsung Galaxy S® 4 mini
Ellipsis™ Jetpack® MHS800L
Samsung Gusto® 3
Moto G™ by Motorola
HTC One®
Casio G'zOne Commando®
Nokia Lumia 928
Verizon 4G LTE Broadband Router with Voice
Samsung Illusion™
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC Desire® 526
Samsung Brightside™
Casio G'zOne Ravine® 2
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
Galaxy Note® Edge
Samsung Convoy™ 2
Moto E™ Prepaid
Lucid™3 by LG
Samsung Galaxy S® III mini
Nexus 6
Nokia Lumia 822
Samsung Intensity® II
LTE Internet (Installed)
iPad® mini 4
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
HTC One M9
LG Exalt™
G Pad™ 10.1 LTE
Transpyre™ Prepaid
Samsung Intensity® III
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
G Pad™ 7.0 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
Microsoft Lumia 735
Enact™ by LG
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Octane™
Apple® iPad® Air™
Samsung Galaxy Tab® 4 (10.1)
Blackberry Classic
Samsung Convoy™
LG enV®3
Lucid™2 by LG
LG Terra™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One® remix
Lucid™ by LG
Gear S®
Verizon 4G LTE USB Modem 551L
BlackBerry® Z30 smartphone
Samsung Gusto®
LG G Pad™ X8.3
LG Revere® 2
LG Accolade™
Samsung Haven™
BlackBerry® Z10 smartphone
HTC Desire® 612
HTC One® (M8) for Windows®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (7.0)
Verizon Wireless AirCard® 595
LG Cosmos™
HTC One® max
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Moto X™ - Designed by You (2nd Generation)
Apple® iPad® with Wi-Fi + 4G
Galaxy Nexus by Samsung
Samsung Galaxy Note® Pro
BlackBerry® Q10 smartphone
LG Extravert™
Samsung Galaxy Tab® 2 (10.1)
HTC Desire® 626
Verizon SureResponse®
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Samsung Galaxy Tab® S
Google Nexus 7
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
BlackBerry® Bold 9650 smartphone
LG Exalt™II
Verizon 4G LTE Broadband Router
Spectrum™ 2 by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Tab®
Luge™ by Motorola Prepaid
Motorola Barrage™
Moto X™ - Designed by You
Pantech Perception™
Samsung Intensity®
Samsung Galaxy™ Stratosphere™
iPad® mini 3
LG VX8300
Apple® iPad® with Retina display
Samsung Knack™
Kyocera DuraXV Plus
Samsung Fascinate™
Pantech Hotshot™
Pantech Jest™ 2
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
LG Migosm
Motorola RAZR V3m
LG enV®2
Delphi Connect with 4G LTE Mobile Hotspot
LG Cosmos™ Touch
Sony Xperia® Z2
Samsung SCH-u340
Samsung ATIV SE™
Samsung Galaxy Legend™
Nokia 2366i
Intuition™ by LG
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
HTC Rezound™
Samsung Alias™ 2
LG VX5500
Pantech Breakout™
Samsung Galaxy Note® 10.1
Verizon Wireless USB760 Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Pantech Marauder™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Optimus Exceed™ Prepaid
Samsung ATIV Odyssey™
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
HTC Rhyme™
BlackBerry® Tour™ 9630 smartphone
LG VX5400
Samsung Alias™
Samsung Galaxy Tab® 4
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
LG Vortex™
Spectrum™ by LG
Casio G'zOne Brigade®
Nokia Lumia 2520
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Rock™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Revolution™ by LG
Samsung Reality™
Apple® iPad®
Delphi Connect
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Motorola W385
Verizon Converged VOIP Device
LG Dare™
Motorola Adventure™ V750
Samsung Galaxy Tab® (7.7)
Verizon Wireless Salute™
Verizon Wireless USB720 Modem
LG Ally™
LG VX8350
LG Chocolate® Touch
Pantech PN-215
Verizon Wireless UM175 USB Modem
LG Voyager™
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Sony Xperia® PLAY
Samsung SCH-u410
Motorola MOTO™ VU204
Pantech Crux™
Verizon Wireless Escapade®
Pantech Caper™ Prepaid
Pantech PN-210
HTC Trophy™
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 8530 smartphone
Samsung Juke
LG VX5200
G'zOne Boulder™ Black and Silver
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
LG enV®
LG Chocolate® 3
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Samsung Rogue™
LG Chocolate®
Motorola Entice™
BlackBerry® 8830 World Edition smartphone
HP® Mini 1151NR Netbook
Verizon Wireless AirCard® 595U USB Modem
Motorola RAZR V3m in Gray
Samsung Galaxy Camera®
LG Versa™
Verizon Wireless USB727 Modem
Motorola XOOM™
Samsung SCH-a930
Motorola E815
Samsung SCH-u540
Samsung Omnia® II
BlackBerry® Curve™ 9370 smartphone
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
Verizon Wireless UM150 USB Modem
Motorola Rival™
Motorola V325
LG VX8700
Verizon Wireless PC5750 PC Card
Verizon Wireless Razzle™
LG VX6100
Motorola W315
LG VX3200
Motorola RAZR V3c
Samsung Zeal™
LG VX8100
Samsung SCH-a870
Lumia 2520 Prepaid
Sierra Wireless AirCard® 555D
Verizon Wireless Coupe™
Verizon Wireless V740 ExpressCard
Motorola V325i
Samsung Continuum™
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6015i Prepaid
Motorola CITRUS™
Samsung SCH-a650
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
HP® Mini 311-1037NR Netbook
Samsung SCH-a670
LG VX4500
Nokia 7705 Twist™
Samsung Trance™
Samsung SCH-a950
Nokia 6205
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Samsung Gleam®
LG Glance™
Sharp KIN™ TWO
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
LG Fathom®
Samsung Sway™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-u550
LG VX4650
Motorola MOTO™ Z6c World Edition
HTC Merge®
Motorola V710
Sierra Wireless AirCard® 580
BlackBerry® 7250
HP® Mini 110-3098NR Netbook
Samsung FlipShot®
Nokia 6215i
LG Clout™
HP® Mini 210-1076NR Netbook
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
LG VX9400
Nokia 7205 Intrigue™
Verizon Wireless CDM8950
LG VX6000
Motorola V60s
Samsung Glyde™
HTC Apache XV6700
Pantech PN-820
Samsung i700 Pocket PC
Samsung SCH-i760
Motorola V276
Kyocera KX414
Nokia 2705 Shade™
Kyocera K323
Samsung SCH-a850
Samsung Omnia®
Samsung Gem™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Nokia 6315i
Motorola Q™
Nokia 2128i
Samsung Renown™
Samsung SCH-u620
Nokia 2605 Mirage
Kyocera KX2
Verizon KPC680 ExpressCard®
Motorola V265
Sharp KIN™ ONEm
Verizon Wireless PN-300
Motorola T730
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless CDM 7075
Kyocera KPC650
Motorola T720
Kyocera SE47
Kyocera KX444
Samsung SCH-i730
Motorola MOTORIZR Z6tv
Motorola V325xi
Nokia 3589i
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Verizon Wireless U630 PC Card
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera K404
Samsung SCH-a790
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Krave™ ZN4
HP® Mini 110-1046NR Netbook
Motorola C343
Samsung SCH-a990
Kyocera KX1v
SCH-u410 Prepaid
Verizon Wireless V620
Motorola V120e
Samsung SCH-a890
Samsung SCH-a970
Samsung SCH-i830
Samsung SCH-a630
Motorola V276 Prepaid
Samsung SCH-n330
Samsung SCH-a610
Motorola T300p
Nokia 6305i
Motorola V60p
Samsung SCH-a310
Samsung SCH-a530
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola C333
Verizon Wireless XV6600 without Camera
LG VX2000
Samsung i600 Smartphone
Verizon Wireless V640
Nokia 2285
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a795
Lancet™ for Android™
Galaxy Tab E

View Bill / Online Statement FAQs


General Information
  1. What is the View Bill or My Bill page in My Verizon?

    The My Bill page lets you view your bill online virtually anytime, anywhere, through your secure My Verizon account. This option has many benefits, including:

    • View your bill online days before your paper bill would arrive
    • Reduce paper clutter in your home
    • Switch easily between high-level summaries of your account and breakdowns of each line's usage
    • Access past bills right from the same page

    Watch our Understanding Your Online Bill video for more information.

    This online access is included with your wireless service for no additional charge. Learn more about My Verizon and how to register in our My Verizon FAQs.


  2. How can I view my bill?

    You can view your billing statement online using the My Bill page in My Verizon. There are several levels of billing and usage detail available online:

    • Bill Summary - A high-level look at the total charges for your account
    • Charges by Line - A summary of the charges for each individual line on your account
    • Calls, Messages & Data - The calling, messaging and data usage details for each line on your account
    • Shared Usage (only available for shared plans like The Verizon Plan) - A summary of only shared usage on your account

    You can also view up to 18 months of past bills from this page.

    Note: Only Account Owners or Account Managers can view billing information. Learn more about My Verizon account roles.

    If you haven't yet switched to paperless billing in My Verizon, you'll also receive a streamlined paper bill in the mail.

    Watch our Understanding Your Paper Bill video for more information on reading your paper bill.

  3. How soon will my bill be available in My Verizon?

    If you're an existing Verizon Wireless customer, you can view your bill immediately through My Verizon. If you're a new customer, your billing information will be available in My Verizon at the end of your first bill cycle.

    Each month your bill will be available online, usually 5 - 7 days after your bill cycle ends. Go to the Email and Text Alert Preferences page in My Verizon to receive alerts when your bill is available.

  4. Will my online bill look different than my paper bill?

    Yes, your online bill includes more information than your paper bill. Online you'll be able to see:

    • A summary of the charges for your account
    • A summary of charges for each line
    • The calling, messaging and data usage details for each line

    Your paper bill will only include a summary of your charges. It won't include the usage details for each line on your account.

  5. Can I view my bill messages online?

    Yes, you can view bill messages and other important bill-related messages on the Need-to-Know Information page in My Verizon.

  6. Can I see the device name or the person's name associated with each mobile number on my bill?

    By default, each line will appear on your bill by mobile number, not by the name of the person using that line.

    However, you can create a custom name for each of your devices in My Verizon. These names will appear in My Verizon and on your bill, making it easier to manage your account and quickly identify each line. Learn more in our Name Your Device FAQs.

  7. Can I view past bills in My Verizon?

    Yes, to view up to 18 months of bills online:

    1. Go to the My Bill page in My Verizon.
    2. Select the month you'd like to view from the dropdown at the top of the page.

    The bill for that month will display.

    Note: If you're a new customer, your first bill will be available at the end of your first bill cycle.

    If you need a copy of a bill that's older than 18 months, you can call Customer Service at (800) 922-0204 to order an archived bill.

  8. Now that I am viewing my bill online, can I stop getting a paper bill in the mail?

    Yes, to turn on paperless billing:

    1. Go to the Paperless Billing page in My Verizon.
    2. Click Continue.

    You've successfully turned on paperless billing.

  9. Can I choose to receive a paper bill after going paperless?

    Yes, you can choose to receive a paper bill or go paperless. To manage your paperless bill settings, go to the Paperless Billing page in My Verizon.

  10. I have a business with multiple lines on one account. Can I view bills for all my lines through My Verizon?

    If you have 10 lines or less on a single account, you can view the monthly activity of each line in My Verizon using a single User ID and Password.

    However, if you have multiple lines on separate accounts, you'll need to sign in to each account separately to view the activity of your lines.

  11. How can I find out how many days are left in my bill cycle / usage cycle?

    Your bill cycle is also known as your usage cycle. The number of days left in your usage cycle is displayed in the My Plan section of the My Verizon Home page. Right under the My Plan header, you'll see XX days left in your usage cycle.

  12. Can I change my bill cycle end date through My Verizon?

    No, you can't change your bill cycle end date online. If you need to have your bill cycle end date changed, please contact Customer Service at (800) 922-0204.

  13. How do I pay my bill?

    Refer to our Pay Bill FAQs for information on how to pay your bill.

Usage Details
  1. Can I view usage details for every mobile number in my account online?

    If you're assigned the Account Owner or Account Manager role in My Verizon, you'll be able to see the usage details for every mobile number in your account. If you're an Account Member, you won't be able to see this information.

    Learn more about My Verizon account roles.

  2. Can I view my usage details for the current month online?

    Yes, you can view your minutes, text and data usage for the current usage cycle on the My Usage page in My Verizon.

    You can also find general information about your allowances and current usage in the My Plan section of the My Verizon Home page.

  3. How soon will usage details for the current month appear in My Verizon?

    Usage details for the current month typically appear in My Verizon within hours of when they occurred. However, this timeframe may be delayed based on your location, your access to our network and other factors.

  4. Can I see incoming call phone numbers on my online bill?

    Yes, you can see phone numbers for incoming calls on the Calls, Messages and Data section of the My Bill page in My Verizon.

    If the caller's phone number isn't available, or the caller used Caller ID Block, then the word "Unavailable" will appear.

  5. Can I have the actual content of my text messages appear on my bill?

    No, this option isn't currently available.

Receiving Your First Bill for a New Line
  1. What should I expect on my first bill?

    When you activate a new line of service (on a new or existing account), your first bill for that line will be for a partial month or portion of the monthly access charge. This portion is calculated based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you're only paying for a partial month, you'll still be given the full minute, text and data monthly allowances of your plan, as an added benefit.

    Note: If you've signed up for a plan where you're billed in advance, you'll also be charged for the next full month.

  2. What are the partial charges on my bill?

    Monthly access charges are prorated according to the number of days your service is active on a plan during your monthly bill cycle.

    For example, if you changed plans during your bill cycle, your statement should contain:

    • A credit for the monthly access charges for the remainder of the month for your old plan (the number of days left in your cycle when you switched to the new plan)
    • Monthly access charges for your new plan for the remainder of the month (the number of days you were on the new plan)
    • Monthly access charges for your new plan for the next month

    For example, if you changed from a $35 monthly plan to a $40 monthly plan with 7 days left in your bill cycle, the Monthly Charges section of your bill will include the following credits and charges:

    • $35 per month / 7-day access refund for the old plan       -$8.75
    • $40 per month / 7-day access charge for the new plan     $10.00
    • $40 per month / 1 month access charge in advance          $40.00

    To view an example bill, refer to our Understanding Your Bill (PDF*).

  3. If I change my plan in the middle of a bill cycle, how are my minute, text and data allowances affected?

    If you changed plans during your bill cycle, your minute, text and data allowances will be prorated. After your plan change, all usage alerts are based on the new prorated allowance at the regular alert thresholds of 50% (optional), 75%, 90% and 100%.

    Example: You're on a plan with 4 GB of data, and you change to one with 6 GB of data with 10 days left in the bill cycle. Your data allowance for the remainder of the month after your plan change is 2 GB, and your usage alerts will be based on that allowance.

    Plan Plan Allowance Prorated Allowance Usage Alerts Based on Prorated Allowance

    Original Plan

    4 GB (4/1 - 4/19)

    4 GB 2.666 GB for 20 days

    New Plan

    6 GB (4/20 - 4/30)

    6 GB 2 GB for 10 days
    50% alert sent at 1 GB
    75% alert sent at 1.5 GB
    90% alert sent at 1.8 GB
    100% alert sent at 2 GB

    To learn more about setting data alerts, visit our Tools for Monitoring Usage page.

  4. If I subscribe to wireless service in the middle of the month, do I still get all of the minutes and data in my plan's monthly allowance?

    If you're a new customer or adding a new line to an existing account, you'll receive your full monthly allowance of minutes, text and data, even though you'll only pay the access charges for a partial month on your new plan.

    Your plan is based on a 30-day bill cycle, and your prorated access charges are based on the number of days your service is active during your bill cycle.

Understanding Your Bill and Charges
  1. What is airtime?

    Airtime is the time you spend actually connected to the Verizon Wireless network. It's calculated based on the time that passes between the moment you initiate a call on your mobile phone and when you end that call. Whenever you place calls on your mobile phone or retrieve Voice Mail messages, you're using airtime.

  2. Am I charged airtime when I check my Voice Mail messages from my mobile phone?

    Yes, if you check your messages from your mobile phone, normal airtime charges are incurred.

  3. Where are my Allowance minutes shown on my bill?

    You can view your Allowance minutes online from the Charges By Line tab of the My Bill page in My Verizon.

  4. How much will I be charged if I go over my monthly allowance of minutes, text or data?

    Your per-minute charges vary depending on your plan. Some plans offer flat rates, while others vary based on the time of day and the day of the week.

    You can find the overage details for your specific plan on the My Plan page in My Verizon. Your per-minute rate will be listed in the Voice section.

  5. How are per-minute charges calculated?

    Your per-minute charges vary by plan. Some plans offer flat rates, others vary by time-of-day.

    To see what your per-minute rate is, go to the My Plan page in My Verizon. Your per-minute rate will be listed in the Voice section.

  6. What is the difference between Peak and Off-Peak airtime?

    Peak hours are generally associated with the portion of the business day when call volume is highest.

    Off-Peak hours are generally associated with evening hours and weekends. Actual Off-Peak hours vary from city to city.

    Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak and Off-Peak vary by the service area and plan selected.

    You can view your Peak and Off-Peak hours on the My Plan page in My Verizon. Scroll down to the My Voice Plan section, and hover your mouse over the blue question mark icon next to Peak and Off-Peak.

  7. What are Verizon Wireless' Surcharges?

    Our Surcharges include:

    • A Regulatory Charge - Helps defray various government charges we pay including government number administration and license fees.

    • A Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) - Helps recover charges imposed on us by the government to support universal service.

    • An Administrative Charge - Helps defray certain expenses we incur, including: charges we, or our agents, pay local telephone companies for delivering calls from our customers to their customers; fees and assessments on our network facilities and services; property taxes; and the costs we incur responding to regulatory obligations.

    Note: These are our charges, not taxes. These charges, and what's included, are subject to change from time to time.

  8. What are taxes, governmental surcharges and fees?

    Taxes, governmental surcharges and fees include sales, excise and other taxes and governmental surcharges and fees that we are required by law to bill to customers. These taxes, surcharges and fees may change from time to time without notice.

    Visit our Tax and Surcharge Estimator to view an estimate of the taxes and surcharges you'll be assessed, depending on the type of device you'll be using and your Service Address, which is your primary place of residence. This estimate may differ from what appears on your bill because some taxes and surcharges apply to only a portion of your monthly charges, depending on your plan, features and device. Unless you tell us otherwise, we'll use your billing address as the Service Address for all of your lines of services. If that's not correct (for example, one of your lines of service is used by a child who's away at college), you can correct the Service Address for any of your lines from the Change Billing Address page within My Verizon.

  9. Why am I being charged taxes?

    We're required by law to charge you certain taxes, surcharges and assessments. These could include mandates from the FCC, Federal, state or local authorities.

  10. I made a change to my account. Why haven't I seen it on my bill?

    If your request was processed after the end of the last bill cycle, your next bill may not reflect the change. Wait another month to ensure that your request was properly processed.

    If you feel your current statement should reflect the change, contact us at *611 (a free call from your mobile phone) or call (800) 922-0204, so we can verify the changes to your account.

  11. What are the long distance charges on my bill?

    You may have been roaming at the time you placed the call, so long distance charges would apply.

  12. There's a charge for a feature or service on my bill that I don't recognize. What should I do?

    If you don't recognize a feature or service charge on your bill, go to the My Plan page in My Verizon. In the Products & Apps section, you can see the features and services currently on each line of your account, along with their associated costs. You can also click on the name of each feature or service to view a brief description of it.

    If you'd like to make changes to any of the features or services on your account, go to the Products & Apps page in My Verizon.

  13. Who is charged when a mobile phone calls another mobile phone?

    Both phones will be charged for the call, in accordance with their wireless plan.

  14. Will I incur long distance charges if I receive a call while roaming?

    Yes, you'll be charged long distance charges on incoming calls and outgoing calls while roaming.

  15. Why does the airtime on my bill not match the airtime from my phone's timer?

    The call timer included in your mobile phone begins timing calls from the moment you press the Call button until the call is ended. These timers keep track of all calls, including misdials, *611 and 911 calls. We don't charge you for calls made to *611, 911 or Anytime Minutes included in your Calling Plan.

    The call timer in your mobile phone calculates every minute of every call you make. We round up to the nearest minute while the timer in your phone may calculate your minutes without rounding up.

  16. Why does my bill show two calls starting at the same time?

    Airtime is billed in one-minute increments. If you place a brief call, hang up and place a second call before that minute expires, this would result in two calls having the same start time in your Call Detail.

    Also, our cell sites aren't synchronized, so if calls are carried by different cell sites the timer discrepancies might account for what looks like two calls at the same time.

  17. If my call is dropped or disconnected, how am I charged?

    Airtime charges automatically stop as soon as a call is dropped or disconnected. Calls can drop for a wide variety of reasons. One of the following may be the cause:

    • You're in a geographical area the signal can't reach (e.g., forest, building, tunnel, mountain)
    • You might have just left a service area, or you might be traveling along its fringe
    • You may have faulty equipment, such as an uncharged battery

  18. Am I charged minute usages when calling a toll-free number?

    Yes, when calling a toll-free number, you still use airtime minutes. However, you'll only be charged if you go over your monthly usage allowance.

  19. I left my phone on. Will I be charged?

    If your phone is turned on, even if you aren't actively using it, you may still incur data charges. Some apps continue to send and receive data even while your phone is idle (e.g., syncing, backing up content, etc.).

    You can monitor the usage of all lines on your account from the My Usage page in My Verizon. You can also limit or prevent data usage on your device by subscribing to Verizon FamilyBase™ for a low monthly fee. Refer to our Verizon FamilyBase FAQs for more information.

  20. Am I able to place or receive collect calls on my mobile phone?

    No, collect calls can't be made from or received on mobile phones.

  21. I have a question about a specific charge on my bill. What should I do?

    If you see a charge that's uncharacteristic of your typical usage, please contact Customer Service at (800) 922-0204 for assistance.

  22. I was told I'd receive a credit. When will the credit appear on my account?

    Credits are generally applied immediately when speaking to a Verizon Wireless representative.

    However, this may be delayed based on the type and the amount of the credit. In the case of a pending credit, please allow 24 - 48 hours for a resolution.

  23. Where will credits appear on my bill?

    Credits to your account will appear in the following places on your bill:

    • All credits will be listed under the Payments and Adjustments section of the bill, including:

      • The date the credit was applied
      • The MDN (if applicable)
      • The amount

    • Any applicable credits to taxes will be shown as separate adjustments and included in your Total Adjustments

      Note: Your bill is available online approximately 5 - 7 days after your bill cycle ends. You can go to the My Bill page in My Verizon to view it. If you haven't enrolled in paperless billing, you'll also receive a printed bill in the mail.

  24. If I have a credit applied to my account, can I view it online?

    Yes, your balance will be updated to reflect any credits applied. Please allow 24 - 48 hours for the credit to appear on your account.

Downloading and Printing Statements
  1. Can I download or print a copy of my bill to my computer?

    Yes, you can view, save and print your monthly bills in PDF* form through My Verizon. Up to 18 months of past bills are available online.

    To download a printable copy of your bill:

    1. Go to the My Bill page in My Verizon.
    2. Select the month for the billing statement you want to view from the dropdown.
    3. Click View and Save Printable Bill.
    4. A PDF* version of the bill will open, and you can save the file to your computer or print it.

    You've successfully downloaded a copy of your bill.

  2. Can I download my billing data to my computer?

    Yes, you can download billing data in spreadsheet form.

    To download a spreadsheet* of your bill data:

    1. Go to the My Bill page in My Verizon.
    2. Click the Calls, Messages & Data tab. 
    3. Click Download to SpreadSheet.

    The details will open up in a spreadsheet, and you can save it to your computer.

    *In order to view the spreadsheet, you'll need to have a program on your computer that can read an XLS file (e.g., Microsoft® Excel®).

  1. Who do I contact if I'm having trouble accessing my bill in My Verizon?

    If you're having difficulty accessing your bill, and it's at least 7 days after your bill cycle has ended, please contact us.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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