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Pay Bill FAQs

There's lots of ways you can save time by paying your bill and managing your account in My Verizon.

General Information
  1. What is the Pay Bill option in My Verizon?

    The Pay Bill page in My Verizon lets you make a payment to your account using your computer. You can make a payment right from your home or office, rather than driving to a store or paying postage to mail your payment. It's convenient and there's no waiting for your payment to post.



  2. Do I have to sign up for online bill payment if I've already registered for My Verizon?

    No, once you're registered for My Verizon, you have complete access to view and pay your bill online. You'll just need to provide your payment information to complete an online payment.



  3. How do I pay my bill?

    There are a few ways to pay your bill:

    • Online in My Verizon:

      Note: You must be the Account Owner or Account Manager in My Verizon to view and pay your bill online. Access for Account Members is limited only to current usage details for their line of service only. Learn more about My Verizon account roles.
    1. Go to the Pay Bill page in My Verizon from your computer or mobile browser.
    2. Select a payment amount. If you choose Other Amount, enter how much you'll be paying.
    3. Select a payment method. To use a credit, debit, ATM or gift card, click More Payment Options. Enter the requested payment information.
    4. Click Continue.
    5. Review the payment information and Terms and Conditions.
    6. Click Send Payment.

      You've successfully paid your bill online.


  4. What forms of payment does Verizon Wireless accept?

    You can pay online on the Pay bill page in My Verizon by any of the following:

    • Check
    • ATM/debit or credit card
    • Verizon Wireless Gift Card

    Note: You can also pay cash in Verizon Wireless stores.



  5. Is there a charge for any payment method?

    We don't charge fees for using any payment methods we accept. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.



  6. Is there a charge for a returned check?

    Yes, there's a $25 non-sufficient funds fee for a returned check.



  7. What debit cards are accepted for payment?

    We accept any debit card that contains a Visa® or MasterCard® logo.



Online Payments
  1. What is a payment method in My Verizon?

    A payment method is stored payment information that has already been verified for a checking account or credit/debit card. Payment methods save time by letting you make a payment without having to enter your checking account or credit/debit card information each time.

    You can set up multiple payment methods and store them in your online account. Then you'll have options to choose from the next time you want to pay your bill.

    Note: For security purposes, any payment method stored in your account will be automatically removed if it's not used for a period of six months.



  2. How do I set up a new saved payment method in My Verizon or the My Verizon app?

    To set up a payment method:

    Online in My Verizon:

    1. Go to the Management Payment Methods page in My Verizon from your computer or mobile browser.
    2. To add a new checking account select + Add Account or to add a new credit/debit card select + Add Card.
    3. Enter the requested information.
    4. If you want to use Auto Pay with this new account, check the box next to "Yes, let's set up Auto Pay."
    5. Click Save Account.

      You've successfully set up a new payment method.

      Note: When you pay your bill online or with the My Verizon app using a new form of payment, you'll also be given the option to store that information as a payment method.

    The My Verizon App

    Set up a new payment method from your phone anytime. To learn how to set up a new payment account with the My Verizon app, refer to the My Verizon app FAQs. Download the My Verizon app from the Google Play Store and Apple App Store.



  3. How do I edit or change my saved payment method in My Verizon or the My Verizon app?

    If you get a new credit card number or need to make other modifications to an existing payment method, you can make these edits online:
    Online in My Verizon

    1. Go to the Manage Payment Methods page in My Verizon on your computer or mobile browser.
    2. Click or tap the payment method you'd like to change.
    3. Make your edits.

      Note: Some information may not be editable for security reasons. If you aren't able to make the necessary edits, you can set up a new payment method with the updated information and delete the old one.

    4. If you want to use the payment method you're entering for Auto Pay, check the box next to "Yes, let's set up Auto Pay."

    5. Click Update Account.

    You've successfully edited your online payment method.

    The My Verizon App

    Edit or change your saved payment method(s) from your phone anytime. To learn how to edit your saved payment(s) account with the My Verizon app, refer to the My Verizon app FAQs. Download the My Verizon app from the Google Play Store and Apple App Store.



  4. Will I need to make a request each month to pay my bill?

    This depends on the payment method you select:

    • One-time payment - If you make a one-time payment from the Pay Bill page, you'll need to submit a payment request on a monthly basis.

    • Auto Pay - If you set up Auto Pay, your checking account or credit card will be automatically debited or charged each month.


  5. Can I schedule a one-time payment in advance?

    Yes, you can schedule a one-time payment up to 14 days in advance when using a checking account.

    To schedule a one-time payment:

    1. Go to the Pay Bill page in My Verizon on your computer or mobile browser.
    2. Enter the amount you want to pay.
    3. In the Payment Method section, select the option to pay with a new or saved checking account.

      • Pay with a saved account: Select the account you want to pay with and enter or choose a Payment Date. Click Continue.

      • Pay with a new account:

        Checking Account
        1. Enter the payment information and select a Payment Date.
        2. Click Continue.

        Credit/Debit Card
        1. Enter the card number and click Use this card.
        2. Enter the card details and click Continue.
        3. Review the payment details and click Send Payment.
    4. Follow the onscreen prompts to complete the transaction.

    You've successfully scheduled a one-time payment in advance.

    Note: You may cancel a scheduled payment up to the day before the payment date, but not on the scheduled payment date.



  6. When will my payment be debited from my checking account?

    For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.



  7. When will my payment be charged to my credit/debit card?

    For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.



Managing Payment Activity and Balance
  1. Can I get a receipt of my payment in My Verizon?

    Yes, you can print a receipt from the confirmation page that's shown after you complete an online payment.

    You can also view all the payments you've made during the last 18 months on the Payment History page in My Verizon. To access a printable version of this page, click Print Payment History.



  2. Can I be notified when my payment is posted to my account?

    Yes, you can receive email notifications and/or text alerts to let you know when your bill is available, when your payment has been received and more.

    You can set up email or text alerts on the Email and Text Alerts Preferences page in My Verizon.

    Refer to our Alerts and Notifications FAQs for more information.



  3. How do I check my account balance?

    There are a few ways to check your balance:

    • Online with My Verizon - Your balance is listed at the top of the My Verizon Home page in the My Bill section. You can sign in from your computer or mobile web browser.

      Note: On this page you can also view your minute, text and data usage for the current bill cycle. Scroll down to the My Plan section to see when your bill cycle ends and how much of your allowance has been used.

    • The My Verizon app: Open the app on your phone to view your account balance. The My Verizon app is available for download from Google Play and the Apple App Store.

    • By phone - Call #BAL (airtime free) from your mobile phone


  4. There's a credit balance on my account. Can I have this credited back to my credit card?

    No, credit balances will be applied to your next month's balance.



  5. How can I view my payment history?

    You can view your past 18 months of payment history from your computer, smartphone or tablet with My Verizon and the My Verizon app.

    • Online in My Verizon - Go to the Payment History page in My Verizon on your computer or mobile browser. You can view your payment history for the past 18 months. You can also run a payment history report to view your history for a specific date range.

    • The My Verizon app - View your payment history right from your phone or tablet anytime. The My Verizon app is available in the Google Play Store and Apple App Store.
      • Open the menu.
      • Tap Billing & Account.
      • Tap Payment History.

    Your payment history will display.



  6. How do I run a payment history report for a specific date range?

    You can run a payment history report in My Verizon from your computer, smartphone or tablet web browser.

    To run a payment history report:

    1. Go to the Payment History page in My Verizon on your computer or mobile browser.

    2. In the Payment History Report section select the start and end dates for the report.

    3. Select which file type you want for the report. By default it's set to run the report in the .PDF format. You can choose to run it in .CSV format or both formats.

    4. Click Generate Report.


  7. How do I print my payment history?

    You can print your payment history online in My Verizon from your computer.

    To print your payment history:

    1. Go to the Payment History page in My Verizon.

    2. Click Print Payment History.

    3. A printable version of your payment history will display.

    4. Depending on which browser you use the steps to print may differ. Right-click on the printable version of your payment history and select Print...

    5. Set your printing options and click Print.

    You've successfully printed your payment history.



Canceling a Payment
  1. Can I view and/or cancel a pending payment?

    Yes, to view and/or cancel a scheduled one-time payment:

    1. Go to the Pay Bill page in My Verizon.
    2. Click Scheduled Payment to view the pending payment on your account.
    3. If you'd like to cancel the payment, follow the onscreen prompts to cancel it.

    You've successfully canceled your payment.



  2. What if I need to stop a payment that has already been made?

    If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account can be stopped.

    Note: If you made an online payment through your checking account, you may be able to cancel that payment online from the Payment History page in My Verizon.

    • Click on the Cancel link next to the payment, if one is available, and follow the onscreen prompts to cancel the payment.

    • If the link isn't available, the payment isn't eligible to be canceled online.

    The option to cancel is typically only available until midnight on the same day the payment was made.



  3. After scheduling a payment I decided to make a manual payment. Will this cancel my scheduled payment?

    No, once you've scheduled a payment for a future date, it will be made unless you cancel it. You'll need to manually cancel the scheduled payment.

    Note: You can cancel a scheduled payment up to a day before the payment date, but not on the scheduled payment date.



Auto Pay
  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.



  2. What are the benefits of using Auto Pay?

    Because Auto Pay is set to make a payment each month, you won't ever have to worry about making a late payment. It also saves you time because you don't have to manually make a payment online or by mail each month.



  3. How do I set up Auto Pay?

    You can set up Auto Pay online in My Verizon or with the My Verizon app.

    Online in My Verizon

    1. Go to the Set up auto pay page in My Verizon on your computer or mobile browser.
    2. Click Set Up Auto Pay.
    3. Select the payment method you wish to use for Auto Pay and enter your payment method information.
    4. Select the day of the month that you want Auto Pay to occur on from the dropdown.
    5. Click Continue.
    6. Click Confirm auto pay to accept the terms and conditions and complete setup.

    You've successfully set up Auto Pay.

    The My Verizon app

    Open the My Verizon app and tap Set Up & Manage Auto Pay on the Home screen.

    You can also watch our How to Set Up Auto Pay video for instructions.



  4. I've just enrolled in Auto Pay. When will my first automatic payment take effect?

    When you enroll in Auto Pay, you'll be told when the first automatic payment will post as part of the enrollment process.

    Typically, you'll need to manually pay your upcoming bill, and Auto Pay will start the following month.



  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.



  6. If I'm set up for Auto Pay, how do I use a Verizon Wireless gift card to make a payment?

    You can make a one-time payment with your gift card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the gift card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Click Continue.
    5. Follow the onscreen prompts to complete your payment.

    You've successfully made a one-time payment.



  7. How do I change my Auto Pay payment date?

    To update your Auto Pay date:

    1. Go to the Modify Auto Pay Account page.
    2. Click or tap Edit auto pay.
    3. In the Edit Payment Schedule section, select the new date you want.
    4. Click Update Auto Pay.
    5. Review the details and click or tap Confirm Auto Pay.

    You've successfully updated your Auto Pay date. You'll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.



  8. Can I pause an Auto Pay payment before my checking account or credit card is charged?

    You can pause an automatic payment in My Verizon up to the day before it's set to post. However, you won't be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, click Pause.

      Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.

    3. Click Confirm.

    You've successfully paused your upcoming automatic payment. Auto Pay won't make a payment until your payment date for the next month.



  9. How do I cancel Auto Pay?

    To cancel Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
    2. Click Disable.
    3. Choose whether or not you want to save the payment method you used for Auto Pay.
    4. Click Confirm.

    You've successfully canceled Auto Pay.



Suspended/Canceled Service
  1. Are payment arrangements available if I'm unable to submit my payment by the due date?

    A future-dated payment can be set for a past due payment to secure service within the next 14 days.

    Additional payment arrangements may be available. Call #PMT from your mobile phone or (866) 266-1445 from another phone to speak to a Customer Financial Services Representative.



  2. My service is currently suspended, but I just scheduled a future payment. Will I have to wait for the payment to post for my service to be reconnected?

    Yes, your payment must post before your service will be reconnected.

    If you voluntarily suspended your service, please refer to our Reconnect Service FAQs for more information on reconnecting your service.



  3. How much do I need to pay to have my services reconnected?

    If your service was suspended due to lack of payment, the full past due balance must be paid and post to the account to reconnect services. Also, a $20/line reconnection fee will be billed to your next bill cycle.

    If you suspended your service voluntarily (e.g., due to extended vacation, military deployment, etc.), there's no fee to reconnect your service. Please refer to our Reconnect Service FAQs for more information.



  4. I've canceled my service and need to make a final payment, but I don't receive a paper bill. How do I do this?

    If you're the Account Owner and you've set up a User ID other than your mobile number, you'll still be able to sign in to My Verizon to make a payment after your service is canceled.

    You can also use our Pay My Bill page to make your final payment. Please be ready to provide the following information:

    • Your Verizon Wireless account number
    • The last 4 digits of the Account Owner's Social Security Number (SSN) or the Federal Tax ID# associated with the account
    • Your billing address ZIP code

    If you're still having trouble making your final payment, please call Customer Service at (800) 922-0204.



Payment Not Showing on Account
  1. Why is the payment I made not showing on my account?

    If you've made a payment that hasn't posted to your account, we'll be happy to research the issue for you.

    We'll need the following information to properly research and resolve the issue:

    • The wireless account number that the payment was supposed to be applied to
    • A brief description of the issue
    • Your name
    • Your contact information (a phone number, email, etc. where you can be reached)
    • Documentation of your payment based on how you paid:
      • Paid in a Verizon Wireless Store: Copy of store receipt
      • Mailed Payment: Copy of front and back of cashed check or money order
      • Check by Phone: Copy of bank statement showing the debit from Verizon Wireless
      • Credit or Debit Card: Copy of credit card statement or credit card number
      • Gift Card: Gift card number or copy of store receipt where gift card was purchased

    Please fax or email all of the information listed above to:

    We'll contact you with any questions or a resolution, using the contact information you provide us.



  2. How long will it take to find and apply my missing payment?

    The request can take up to 5 business days from the date of the request to research.



  3. How can I check the status of my missing payment request?

    You can receive notifications on the status of your research investigation.

    When you email or fax us the documentation regarding your payment issue, please include your preferred method of contact. We'll provide updates on the status of your investigation.

    You can also contact Customer Financial Services at (866) 266-1445 if you have any questions.



Prepaid Plans
  1. I have a prepaid account. Where can I find information on making a payment?

    Refer to the Making Payments section of our Prepaid Service FAQs for information on prepaid payments.



Payment Arrangements
  1. What is a future dated check?

    A one-time payment that you make with a checking account and schedule for a future date. You can schedule a check payment up to 14 days in advance in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser.



  2. What is a promise to pay?

    A promise to pay is a commitment to pay a certain amount by a specific date to prevent collections activity. You can set up a promise to pay arrangement in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser.



  3. When can I set up a promise to pay or a future dated check payment arrangement?

    You can set up a payment arrangement any time a balance exists on your account. This can be before or after the account has fallen past due.



  4. Are payment arrangements available if I am unable to submit my bill payment by the date it's due?

    If you're unable to pay your bill on time, you may be able to set up a payment arrangement to avoid collections activity. Set up a payment arrangement in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser.

    If you don't have a My Verizon account you can set up a payment arrangement at /paymybill.



  5. How do I set up a promise to pay or a future dated check payment arrangement?

    You can set up a promise to pay payment arrangement in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser. If you don't have a My Verizon account you can set up a payment arrangement at /paymybill.

    Smartphone, tablet or computer browser

    1. Go to the Make a Payment Arrangement page in My Verizon.
    2. Select Schedule a Promise to Pay and tap or click Continue.
    3. Enter the amount you are promising to pay.
    4. Enter the day you promise to pay it.
    5. Tap or click Continue.
    6. Review your payment arrangement and click Schedule Payment.

    You have successfully scheduled a Promise to Pay arrangement.

    VerizonWireless.com

    1. Go to the /paymybill page on your smartphone or computer browser.
    2. From the Account Summary page, tap or click Schedule a Promise to Pay.
    3. Tap or click Continue.
    4. Enter the amount you are promising to pay.
    5. Enter the day you promise to pay it.
    6. Tap or click Continue.
    7. Review your payment arrangement and click Promise to Pay.

    You have successfully scheduled a Promise to Pay arrangement.

    Note: Eligibility requirements are in place that may make promise to pay options unavailable. Details will display for options that are not available.



  6. How do I set up a future dated check payment arrangement?

    You can set up a future dated check payment arrangement in My Verizon on the Make a Payment Arrangement page with your smartphone, tablet or computer browser. If you don't have a My Verizon account you can set up a payment arrangement at www.verizonwireless.com/paymybill.

    Smartphone or computer Browser

    1. Go to the Make a Payment Arrangement page in My Verizon.
    2. Select Schedule a payment by check and tap or click Continue.
    3. Enter the amount you are going to pay.
    4. Enter the day you will pay it.
    5. Tap or click Continue.
    6. Review your payment arrangement and click Schedule Payment.

    You have successfully scheduled a future dated check payment arrangement.

    VerizonWireless.com

    1. Go to the www.verizonwireless.com/paymybill page on your smartphone or computer browser.
    2. From the Account Summary page, tap or click Schedule a payment by check.
    3. Tap or click Continue.
    4. Enter the amount you are going to pay.
    5. Select the date you will pay it.
    6. Tap or click Continue.
    7. Review your payment arrangement and click Promise to Pay.

    You have successfully scheduled a future dated check payment arrangement.



  7. Will a late fee still be assessed if a payment arrangement has been scheduled?

    A late fee will be applied if payment is received after the due date. A promise to pay will not prevent late fee assessment.



  8. Will a payment arrangement reconnect my service if it has been interrupted for non-payment?

    If your payment arrangement was made by a future dated check and the amount committed will clear the past due balance yes, eligible accounts will be restored.

    If your payment arrangement was made by a 'Promise to Pay' only, your service will not be automatically restored until the payment amount committed posts to your account and is enough to clear the past due balance.

    A $20 per line reconnection fee will be billed to your next bill cycle.



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