My Verizon

Manage your account online with My Verizon. Check your usage, change or reset your Voice Mail password, purchase ringtones, manage Ringback Tones and much more.
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Pay Bill FAQs

[FAQs]

General Information
  1. What is the Pay Bill option in My Verizon?

    The Pay Bill page in My Verizon lets you make a payment to your account using your computer. You can make a payment right from your home or office, rather than driving to a store or paying postage to mail your payment. It's convenient and there's no waiting for your payment to post.



  2. Do I have to sign up for online bill payment if I've already registered for My Verizon?

    No, once you're registered for My Verizon, you have complete access to view and pay your bill online. You'll just need to provide your payment information to complete an online payment.



  3. How do I pay my bill?

    There are several ways you can pay your bill:

    1. Go to the Pay Bill page in My Verizon.
    2. Enter the amount you want to pay in the Payment Amount field.
    3. Select a payment method and enter any necessary payment information.
    4. Click Next.
    5. Enter any additional requested information, and if you agree, check the box indicating you agree with the Terms and Conditions.
    6. Click Submit.

      You've successfully paid your bill online.
       
    • By Phone: Call #PMT from your mobile phone or (800) 922-0204 from any other phone. Follow the prompts to make your payment.

    • By mail

    • At a Verizon Wireless store


  4. What forms of payment does Verizon Wireless accept?

    Payments can be made online by any of the following methods:

    • Check
    • ATM/debit/credit card
    • Verizon Wireless gift card


    Note: You can also pay cash in Verizon Wireless stores.



  5. Is there a charge for any payment method?

    We don't charge fees for using any payment methods we accept. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.



  6. Is there a charge for a returned check?

    Yes, there's a $25 non-sufficient funds fee for a returned check.



  7. What debit cards are accepted for payment?

    We accept any debit card that contains a Visa or MasterCard logo.



Online Payments
  1. What is a payment method in My Verizon?

    A payment method is stored payment information that has already been verified for a checking account or credit/debit card. Payment methods save time by letting you make a payment without having to enter your checking account or credit/debit card information each time.

    You can set up multiple payment methods and store them in your online account. Then you'll have options to choose from the next time you want to pay your bill.

    Note: For security purposes, any payment method stored in your account will be automatically removed if it's not used for a period of six months.



  2. How do I set up a new online payment method in My Verizon?

    To set up a payment method:

    1. Go to the Manage Payment Methods page in My Verizon.
    2. Select the type of payment method you'd like to set up.
    3. Enter the requested information.
    4. Click Save.


    You've successfully set up a new payment method.

    Note: When you pay your bill online with a new form of payment, you'll also be given the option to store that information as a payment method.



  3. How do I edit or change my online payment method in My Verizon?

    If you get a new credit card number or need to make other modifications to an existing payment method, you can make these edits online:

    1. Go to the Manage Payment Methods page in My Verizon.
    2. Click Edit next to the payment method you'd like to change.
    3. Make the necessary edits.

      Note: Some information may not be editable for security reasons. If you aren't able to make the necessary edits, you can set up a new payment method with the updated information and delete the old one.

    4. Click Save.


    You've successfully edited your online payment method.



  4. Will I need to make a request each month to pay my bill?

    This depends on the payment method you select:

    • One-time payment If you make a one-time payment from the Pay Bill page, you ll need to submit a payment request on a monthly basis.

    • Auto Pay If you set up Auto Pay, your checking account or credit card will be automatically debited or charged each month.


  5. Can I schedule a one-time payment in advance?

    Yes, you can schedule a one-time payment up to 14 days in advance when using a checking account.

    To schedule a one-time payment:

     

    1. Go to the Pay Bill page in My Verizon.
    2. Enter the amount you want to pay.
    3. In the Payment Method section, select the option to pay with a new or saved checking account.

      • If you're paying with a new checking account - Enter the requested information and click on the Payment Day to select the date to make the payment. Then click Next.

      • If you're paying with a saved checking account - Click Next. Then click on the Payment Day to select a date for the payment to be made.

    4. Follow the onscreen prompts to complete the transaction.

    You've successfully scheduled a one-time payment in advance.

    Note: You may cancel a scheduled payment up to the day before the payment date, but not on the scheduled payment date.



  6. When will my payment be debited from my checking account?

    For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.



  7. When will my payment be charged to my credit/debit card?

    For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.



Managing Payment Activity and Balance
  1. How do I view my payment history?

    You can view the payments you've made over the last 12 months from the Payment History page in My Verizon. Any failed payments over the past 12 months will also appear here, along with details about why the payment(s) failed.



  2. Can I get a receipt of my payment in My Verizon?

    Yes, you can print a receipt from the confirmation page that's shown after you complete an online payment.

    You can also view all the payments you've made during the last 12 months on the Payment History page in My Verizon. To access a printable version of this page, click View Printable Payment History Report and select your desired dates.



  3. Can I be notified when my payment is posted to my account?

    Yes, you can receive email notifications and/or text alerts to let you know when your bill is available, when your payment has been received and more.

    You can set up email or text alerts on the Email and Text Alerts Preferences page in My Verizon.

    Refer to our Alerts and Notifications FAQs for more information.



  4. How do I check my account balance?

    There are two ways to check your balance:

    • Online - Your balance is listed at the top of the My Verizon Overview page in the My Bill section.

      Note: You can also view your minute, text and data usage for the current bill cycle on this page. Scroll down to the My Usage section to see when your bill cycle ends and how much of your allowance has been used.

    • By phone - Call #BAL (airtime free) from your mobile phone


  5. There's a credit balance on my account. Can I have this credited back to my credit card?

    No, credit balances will be applied to your next month s balance.



Canceling a Payment
  1. Can I view and/or cancel a pending payment?

    Yes, to view and/or cancel a scheduled one-time payment:

    1. Go to the Pay Bill page in My Verizon.
    2. Click Scheduled Payment to view the pending payment on your account.
    3. If you'd like to cancel the payment, follow the onscreen prompts to cancel it.


    You've successfully canceled your payment.



  2. What if I need to stop a payment that has already been made?

    If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account can be stopped.

    Note: If you made an online payment through your checking account, you may be able to cancel that payment online from the Payment History page in My Verizon.

    • Click on the Cancel link next to the payment, if one is available, and follow the onscreen prompts to cancel the payment.

    • If the link isn't available, the payment isn't eligible to be canceled online.


    The option to cancel is typically only available until midnight on the same day the payment was made.



  3. After scheduling a payment I decided to make a manual payment. Will this cancel my scheduled payment?

    No, once you've scheduled a payment for a future date, it will be made unless you cancel it. You'll need to manually cancel the scheduled payment.

    Note: You can cancel a scheduled payment up to a day before the payment date, but not on the scheduled payment date.



Auto Pay
  1. What is Auto Pay?

    Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.



  2. What are the benefits of using Auto Pay?

    Because Auto Pay is set to make a payment each month, you won't ever have to worry about making a late payment. It also saves you time because you don't have to manually make a payment online or by mail each month.



  3. How do I set up Auto Pay?

    To set up Auto Pay:

    1. Go to the Get Started with Auto Pay page in My Verizon.
    2. Click Set Up Auto Pay.
    3. Select the payment method you wish to use for Auto Pay and enter your payment method information.
    4. Select the day of the month that you want Auto Pay to occur on from the dropdown.
    5. Click Next.
    6. Read the Terms & Conditions, and if you agree, click Submit.


    You've successfully set up Auto Pay.



  4. I've just enrolled in Auto Pay. When will my first automatic payment take effect?

    When you enroll in Auto Pay, you'll be told when the first automatic payment will post as part of the enrollment process.

    Typically, you'll need to manually pay your upcoming bill, and Auto Pay will start the following month.



  5. Can I make a one-time payment, even if I’m set up for Auto Pay?

    Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.



  6. If I'm set up for Auto Pay, how do I use a Verizon Wireless gift card to make a payment?

    You can make a one-time payment with your gift card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the gift card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Click Next.
    5. Follow the onscreen prompts to complete your payment.


    You've successfully made a one-time payment.



  7. How do I change my Auto Pay payment date?

    To update your Auto Pay date:

    1. Go to the Modify Auto Pay Account page.
    2. Fill out and/or edit any required information.
    3. In the Auto Pay Settings section, select the payment day you'd prefer from the dropdown.
    4. Click Next.
    5. Read the Terms & Conditions, and if you agree, check the box indicating that you accept them.
    6. Click Submit.


    You've successfully updated your Auto Pay date. You'll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.



  8. Can I stop an Auto Pay payment before my checking account or credit card is charged?

    You can cancel an automatic payment in My Verizon up to the day before it's set to post. However, you won t be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, click Suspend.

      Note: Only your upcoming payment will be skipped, and Auto Pay will resume as usual on your payment date the following month.

    3. Click Suspend again.


    You've successfully stopped your upcoming automatic payment. Auto Pay won t make a payment until your payment date for the next month.



  9. How do I cancel Auto Pay?

    To cancel Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, click Disable Auto Pay.
    3. Follow the onscreen prompts to disable Auto Pay.


    You've successfully canceled Auto Pay.



Suspended/Canceled Service
  1. Are payment arrangements available if I am unable to submit my payment by the due date?

    A future-dated payment can be set for a past due payment to secure service within the next 14 days.

    Additional payment arrangement functionality may be available. Call #PMT from your mobile phone or (800) 866-1445 from another phone to speak to a Customer Financial Services Service Representative.



  2. My service is currently suspended, but I just scheduled a future payment. Will I have to wait for the payment to post for my service to be reconnected?

    Yes, your payment must post before your service will be reconnected.

    If you voluntarily suspended your service, please refer to our Reconnect Service FAQs  for more information on reconnecting your service.



  3. How much do I need to pay to have my services reconnected?

    If your service was suspended due to lack of payment, the full past due balance must be paid and post to the account to reconnect services. Also, a $20/line reconnection fee will be billed to your next bill cycle.

    If you suspended your service voluntarily (e.g., due to extended vacation, military deployment, etc.), there's no fee to reconnect your service. Please refer to our Reconnect Service FAQs for more information.



  4. I've canceled my service and need to make a final payment, but I don't receive a paper bill. How do I do this?

    If you're the Account Owner and you've set up a User ID other than your mobile number, you'll still be able to sign in to My Verizon to make a payment, even after your service is canceled.

    You can also use our Pay My Bill page to make your final payment. Please be ready to provide the following information:

    • Your Verizon Wireless account number
    • The last 4 digits of the Account Owner's Social Security Number (SSN) or the Federal Tax ID# associated with the account
    • Your billing address ZIP code


    If you're still having trouble making your final payment, please call Customer Service at (800) 922-0204.



Payment Not Showing on Account
  1. Why is the payment I made not showing on my account?

    If you've made a payment that hasn't posted to your account, we'll be happy to research the issue for you.

    We'll need the following information to properly research and resolve the issue:

    • The wireless account number that the payment was supposed to be applied to
    • A brief description of the issue
    • Your name
    • Your contact information (a phone number, email, etc. where you can be reached)
    • Documentation of your payment based on how you paid:
      • Paid in a Verizon Wireless Store: Copy of store receipt
      • Mailed Payment: Copy of front and back of cashed check or money order
      • Check by Phone: Copy of bank statement showing the debit from Verizon Wireless
      • Credit or Debit Card: Copy of credit card statement or credit card number
      • Gift Card: Gift card number or copy of store receipt where gift card was purchased


    Please fax or email all of the information listed above to:


    We'll contact you with any questions or a resolution, using the contact information you provide us.



  2. How long will it take to find and apply my missing payment?

    The request can take up to 5 business days from the date of the request to research.



  3. How can I check the status of my missing payment request?

    You can elect to receive notifications on the status of your research investigation.

    When you email or fax us the documentation regarding your payment issue, include your preferred method of contact. We'll provide updates on the status of your investigation.

    You can also contact Customer Financial Services at (866) 266-1445 if you have any questions.



Prepaid Plans
  1. I have a prepaid account. Where can I find information on making a payment?

    Refer to the Making Payments section of our Prepaid Service FAQs for information on prepaid payments.



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