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Mobile Broadband FAQs
  1. What is Mobile Broadband?

    Mobile Broadband provides high-speed Internet access for your data-only devices through our network. You can use Mobile Broadband to access the Internet through a computer, laptop, tablet or any other compatible data-only device, including a:

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  2. What Mobile Broadband plans are available?

    There are 2 types of data-only plans available:

    • The MORE Everything Plan – This is a standard monthly plan that requires a contract and you select a set monthly data allowance which you're billed for at the end of your bill cycle. If you go over your data allowance, you’ll receive an additional 1 GB of data to use for a set fee. Your plan can include just your data-only device, or you can add up to 9 other devices to your plan and share the data across all of them.

    • Prepaid plans – These plans require no long-term contract, and you can select from daily, weekly and monthly data allowances, depending on the type of device you have. You add money to your prepaid account ahead of time, and based on your usage, the money is deducted from your account as needed. You can also purchase additional data allowances at any time if you find you need more.

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  3. Do I need to subscribe to an Internet service provider to use Mobile Broadband?

    No, Mobile Broadband provides complete Internet access. A separate Internet service provider account isn't necessary.

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  4. Is the Verizon Wireless Mobile Broadband network secure?

    The Verizon Wireless network incorporates secure storage, mutual authentication, 128-bit encryption and airlink ciphering to protect your data transmissions. We always recommend you use a VPN and firewall software to provide additional security for your information.

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  5. What Mobile Broadband devices are available?

    Mobile Broadband service is currently available with:

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  6. Can I use a Mobile Broadband device that I purchased from somewhere other than Verizon Wireless?

    Yes, you may use any Mobile Broadband device that has been certified by Verizon Wireless to be compatible with our network, including devices not purchased directly from Verizon Wireless.

    If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device: (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

    Activate Your Phone or Device

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  7. Does Mobile Broadband work with IP Sec and existing VPN solutions?

    Yes, your VPN product should treat the Mobile Broadband data network exactly as it treats the Internet; however, we recommend testing your specific VPN over the Mobile Broadband network before you deploy the service. Our national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over our Mobile Broadband network. Your Verizon Wireless Customer Service Representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.

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  8. Do I get an email account with Mobile Broadband service?

    No, we don’t currently provide email accounts. However, you can use the Mobile Broadband network and your Internet browser or Virtual Private Network (VPN) client to access your existing email accounts. With Mobile Broadband service, you can still send and receive email while away from your home or office.

    If you have a business account, check with your IT department regarding intranet access requirements.

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  9. How do I set up a new Mobile Broadband device on my computer?

    Our Mobile Broadband devices come with a software installation CD that will help you set up the necessary drivers and software on your computer. After installation, there will be a few automated steps to activate the device, and then you’ll be ready to start browsing.

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  10. I’m already a Verizon Wireless customer. Do I need a new mobile number for the Mobile Broadband data device, or can I use my existing phone number?

    You’ll need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and Device ID, just like a mobile phone.

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  11. An extender cable was included with my USB modem. What’s the purpose of it?

    The extender cable can be used to ensure that you’re receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.

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  1. How important is signal strength when using Mobile Broadband?

    The stronger the signal strength (found on the bottom-left corner of VZ Access Manager), the more likely it is you’ll receive the highest speeds available on our network. If you’re using Mobile Broadband inside a building, locating yourself close to a window or purchasing an extended antenna for select devices will provide the best speeds.

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  2. When I use a Verizon Jetpack or mobile hotspot, will the data used by the connected devices count toward the data allowance for the Verizon Jetpack or mobile hotspot?

    Yes, the data used by all the devices connected to your Verizon Jetpack or mobile hotspot will count toward the data allowance for the Jetpack or hotspot.

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  3. How can I check data usage for my Mobile Broadband device?

    You can check your unbilled monthly data use for your Mobile Broadband device through the following options:

    • My Verizon Mobile – Open the My Verizon Mobile app on your mobile device and your usage will be displayed on the main page.

    • Online – Go to the My Usage section of the My Verizon Overview page.

      Note: For business accounts, you can check usage in My Business Account or Verizon Enterprise Center.

    • In VZAccess® Manager – Click the Usage tab.

    • By phone - Call #DATA from your Verizon Wireless mobile phone and follow the prompts to hear your usage.

      Note: You must have your Mobile Broadband device mobile number available to check usage.

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  4. What activities, apps and services are likely to lead to high data usage?

    Some of the apps or activities that may lead to high data usage are:

    • Streaming videos or music
    • Uploading and downloading photos or other large files
    • Apps that sync regularly or run in the background
    • Apps that require a continuous Internet connection
    • Online games

    For more information and to get a better estimate of how much data you might use, refer to our Data Calculator.

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  5. Will I get a message when my Mobile Broadband data usage approaches my limit?

    Yes, we send text messages to your Mobile Broadband device, which you can view by selecting the Text Messaging tab in VZAccess Manager. These messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance.

    However, until the beginning of your first full bill cycle for your Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it’s possible that you may exceed your usage allowance before receiving a text message.

    If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do this on the Usage Alerts page in My Verizon.

    Note: If you have a business account, you can manage your alerts in My Business Account or Verizon Enterprise Center.

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  6. Do operating system or software updates count towards my Mobile Broadband data allowance?

    Yes, downloads for OS updates, anti-virus and other software updates will count toward your data allowance. You may want to change your device settings so these updates won’t automatically download until you approve them.

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  1. What is 4G LTE?

    4G LTE is the fourth generation of wireless. 2G brought us digital voice and text messaging. 3G brought us smartphones, fast web browsing and apps. 4G LTE brought greater bandwidth and faster speeds, making it possible to have more complex apps.

    LTE (Long Term Evolution) is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE helps us to continue meeting increasing demand for a higher bandwidth.

    XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see if 4G LTE service is available in your area.

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  2. What is 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband is a type of high-speed Internet access that lets you use data-only devices on our 4G LTE network. XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see where 4G LTE service is available.

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  3. How can 4G LTE Mobile Broadband help me?

    4G LTE Mobile Broadband has many benefits.

    • Speeds up to 10 times faster than on our 3G network

          • Average download speeds of 5-12 Mbps
          • Average upload speeds of 2-5 Mbps

    • Widespread domestic and global roaming potential

          • More responsive Internet connections for multimedia-based apps, like online gaming, video conferencing and security camera monitoring
          • Access to a wider array of devices
          • Devices with backward compatibility with our 3G network, which ensures your connections are maintained even in non-4G LTE coverage locations

    • Access to critical information and apps at all times, in all places
    • Double the 4G LTE bandwidth in XLTE markets with XLTE compatible devices – Learn more about XLTE

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  4. Where is 4G LTE Mobile Broadband service available?

    4G LTE Mobile Broadband is available in cities and towns across the US. To see current availability in your area, check the coverage map.

    Additionally, our 4G LTE devices also provide connectivity to our existing 3G network, available in thousands of cities and towns across the US.

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  5. What computer operating systems are compatible with 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband service currently supports:

    • Windows®

          • 8.1
          • 8
          • 7
          • XP®
          • Vista®

    • Mac® OSX

          • 10.9
          • 10.8
          • 10.7
          • 10.6
          • 10.5
          • 10.4.7

    Plus, we’re continually working to add new operating systems that support Mobile Broadband. For the latest information, please visit our VZAccess Manager website.

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  6. Will my 4G LTE device work on the 3G network?

    Yes, our 4G LTE devices are compatible with our 3G network. So even if you travel to an area without 4G LTE coverage, you may still be able to access the Internet through our 3G network.

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  1. What is 3G?

    3G is the third generation of wireless technology that was introduced after analog and digital phones. It usually includes high-speed Internet access and greater calling capacity than before. With 3G, smartphones and tablets became more popular and easier to use with the Internet.

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  2. What is 3G Mobile Broadband?

    3G Mobile Broadband provides high-speed Internet access for compatible mobile devices. 3G Mobile Broadband offers the following typical speeds:

    • Downloads – 600 to 1.4 MBps
    • Uploads –500 to 800 Kbps*
    • When in Mobile Broadband markets that don’t yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60- to 80 Kbps.

    * These speeds require an EV-DO Rev. A-capable device. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you’re in a Rev. A coverage area.

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  3. Where is 3G Mobile Broadband service available?

    3G Mobile Broadband is available in thousands of cities and towns across the US. To see current availability in your area, check the coverage map.

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  4. What are the sizes of files I can send or receive with 3G Mobile Broadband data service?

    Although individual file sizes and user experiences will vary in size, the chart below shows estimated file sizes of common file types.

    Estimated Size of Common File Types*

    Application Approximate Size
    E-mail (1 page without attachments) 

    3 KB

    Word Document (5 text pages) 

    70 KB

    Typical Web Page Lookup1 

    300 KB

    Low Resolution Digital Photo 

    500 KB

    PowerPoint® Presentation
    (20 pages text and light graphics)
     

    3 MB 

    *The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

    1Graphically intense pages or pages with video can exceed 3MB.

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  5. Can I use my current 3G device on the 4G LTE Mobile Broadband network?

    No, 3G devices don’t have the required technology to connect to the 4G LTE network.

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  1. I’m having trouble connecting to the network with my netbook. Do I have to turn anything else on when using the Mobile Broadband service?

    With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the “on” position, and also launch VZAccess Manager.

    If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.

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  2. Why can't I send email through my existing ISP mail account while using Mobile Broadband?

    Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as our network. Please contact your email service provider for assistance in configuring your mail client.

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  3. The computer doesn't detect my Mobile Broadband device. What should I do?

    There are several possible resolutions.

    Issue Resolution
    Physical Connectivity 
    • For PC Cards, make sure the card is fully inserted into the PC Card slot. Remove and reinsert if necessary. Try another PC Card slot on the computer (if available).
    • For USB Modems, make sure the modem is fully inserted into the USB port. Try another USB port on the computer (if available).
    • On laptops with embedded Mobile Broadband device, there may be a physical on/off switch. In addition to this physical switch, your laptop may come with software to turn on/off the Mobile Broadband device. Please refer to your laptop's manual for the location of the physical switch and/or software used to control the embedded Mobile Broadband device.
    Drivers may not be installed or were installed incorrectly The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.
    • If the PC Card or USB Modem was inserted before driver and software installation, unplug it, then remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to re-inserting the PC Card or USB Modem.
    • On laptops with an embedded Mobile Broadband device, turn off the device. Remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to turning on the device.
    Note: Your device drivers and connection software may be found on VZAccess
    Manager's website
    . Software may also be found on the CD included with your device.
    Another program or device may be using the port 
    • Verify that there are no programs running that use the same COM port resources as the modem.
    • If so, exit/close the program and retry. Example programs: HotSync, ActiveSync®, FoneSync, Fax Controller, etc.
    Windows Update or Service Pack issues 
    • The computer should have the latest service pack and/or updates from Microsoft Windows Update.
    • Visit Windows website to determine if your system requires updating.

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  4. My Mobile Broadband connection seems very slow. How can I improve it?

    There are several possible resolutions.

    Issue Resolution
    You may be in an area that only has 3G coverage If your device has 4G LTE Mobile Broadband capabilities (EVDO) you will achieve Mobile Broadband speeds within the 4G LTE Mobile Broadband coverage area. When you’re in an area that doesn’t offer 4G LTE Mobile Broadband services, your device will seamlessly connect to the 3G network (if available). When connected to our 3G network your connection won’t be the same speed and throughput as 4G LTE.
    Signal Strength 
    • A poor signal on your device will contribute to slowing down your connection speed.
    • If you are experiencing poor signal strength, try moving to a different location.
    • Check to make sure your antenna is fully extended (if applicable).
    • Also refer to our coverage map to determine the level of coverage in your current location.

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  5. I was able to connect my Mobile Broadband device, but I’m getting the error message "Page cannot be displayed." What should I do?

    There are several possible resolutions.

    Issue Resolution
    A firewall or Internet security may be interfering 
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security program isn’t properly configured and changes must be made to the program to allow the mobile network connection.
    2. If disabling the firewall or security program allows you to browse web pages, then contact the maker of the program for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through the Control Panel > Windows Firewall.
    Your Web Browser may not be configured properly 
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings under Control Panel > Internet Settings. Contact Technical Support at (800) 922-0204 for further help on this portion of your Internet browser settings.

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  6. Why am I getting these errors regarding my Mobile Broadband device: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?

    These errors are usually caused by a data provisioning issue. Contact Technical Support at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.

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Last Modified: September 3, 2014