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Prepaid Mobile Broadband FAQs
  1. What is Prepaid Mobile Broadband?

    Prepaid Mobile Broadband allows you to purchase high-speed mobile broadband Internet service without signing up for a long term commitment. Pick a plan based on your broadband needs. If you reach your data allowance or expiration date you can purchase another session through VZAccess Manager.

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  2. How much does Prepaid Mobile Broadband cost?

    There are 3 pricing options:

    • 100 MBs for $15 – expires in 1 day
    • 300 MBs for $30 – expires in 1 week
    • 1 GB for $50 – expires in 1 month
    • 5 GB for $80 - expires in 1 month

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  3. Can I use a Prepaid Mobile Broadband session whenever I want?

    A session, whether 1 day, 1 week or 1 month, begins right after you pay for it. You can activate and start a session whenever you are ready to connect. Once a session begins, the clock starts immediately, and will expire in the allotted timeframe.

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  4. What happens when my Prepaid Mobile Broadband session ends?

    When your session expires, you will be disconnected from the network and you will be routed to the Verizon Wireless Mobile Broadband Self Activation online portal where you can sign-up for another Prepaid session or sign up for a monthly Mobile Broadband service plan.

    Note: Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end and any content that is being sent or received may be lost.

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  5. How can I pay for a Prepaid Mobile Broadband session?

    You may pay for each Prepaid session through VZAccess Manager with a credit card, Verizon Wireless Prepaid Refill card, Verizon Wireless gift card, or DayPass promotional card shipped with qualified equipment or with funds stored in your Prepaid Mobile Broadband Account. Payments can also be made at a Verizon Wireless Store, Bill Payment Kiosk or Prepaid Customer Service.

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  6. Where can I use Prepaid Mobile Broadband service?

    You can use Prepaid Mobile Broadband service while in the Broadband Services and National Enhanced Services Rate and Coverage Areas. You can self-activate a Prepaid session while in the Broadband Services Rate and Coverage Area. If in the National Enhanced Services Rate and Coverage Area or having trouble connecting, call (800) 786-8419.

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  7. What types of devices can I use with Prepaid Mobile Broadband?

    You may use any Verizon Wireless Mobile Broadband USB modem, ExpressCard®, or notebook with Mobile Broadband Built-In.

    Note: The Verizon Wireless UM150 USB modem does not support Prepaid Mobile Broadband at this time.

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  8. How do I activate a Prepaid Mobile Broadband session?

    Prepaid Mobile Broadband sessions can be activated through the Internet on the Verizon Wireless Mobile Broadband Self Activation online portal by using the connection manager that came with your Verizon Wireless Mobile Broadband certified device. If you do not have software, you can download the latest version of VZAccess Manager from the VZAccess Manager website.

    Note: If using VZAccess Manager, Verizon Wireless recommends updating your VZAccess Manager software to the newest version available to have the best user experience.

    Before accessing the Internet on your notebook, you must first activate your Prepaid Mobile Broadband session by following the setup instructions.

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  9. I do not have VZAccess Manager preloaded on my device. Where can I download the software?

    You can visit the VZAccess Manager website to find the latest versions of the software.

    Note: VZAccess Manager Consumer Release not available for Dell notebooks with Mobile Broadband Built-In.

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  10. Can I sign up for a monthly Mobile Broadband service plan if I have used Prepaid Mobile Broadband sessions in the past?

    Yes, you can convert your service plan to a monthly Verizon Wireless Mobile Broadband plan two ways:

    1. After you have completed your last Prepaid Mobile Broadband session, you have the option to activate your device on a monthly service plan through the Mobile Broadband Self Activation online portal.
    2. You may contact Verizon Wireless at (800) 786-8419 to speak to a representative.

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  11. Will I be able to keep the same mobile number when I convert from Prepaid Mobile Broadband service to a monthly Mobile Broadband service plan?

    No, you will be assigned a new mobile number when you convert your account to a monthly Mobile Broadband service plan.

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  1. Where is Mobile Broadband and NationalAccess available?

    Mobile Broadband is available in 258 major metropolitan areas covering over 260 million people, and is expanding coast to coast. Mobile Broadband is also available in 244 primary airports in the U.S.

    List of available locations.

    NationalAccess is available in thousands of cities and towns across the U.S. Outside the Verizon Wireless Mobile Broadband coverage area, Mobile Broadband users will still have access to their data with Verizon Wireless' NationalAccess service.

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  1. What Price Options do I have for Mobile Broadband and NationalAccess Service?

    Option 1: $59.99 monthly Mobile Broadband Service plan gets you 5 GB of Verizon Wireless Mobile Broadband and NationalAccess services. $0.25 per MB after allowance.

    Option 2: $39.99 monthly Mobile Broadband Service plan gets you 50 MB of Verizon Wireless Mobile Broadband and NationalAccess services. $0.25 per MB after allowance.

    Option 3: Prepaid Mobile Broadband

    • 100 MBs for $15 – expires in 1 day
    • 300 MBs for $30 – expires in 1 week
    • 1 GB for $50 – expires in 1 month
    • 5 GB for $80 - expires in 1 month

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  2. Where can I purchase Prepaid Mobile Broadband service?

    You can purchase Prepaid Mobile Broadband service online by using VZAccess Manager or by calling (800) 786-8419.

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  1. What is the difference between Verizon Wireless Mobile Broadband and NationalAccess?

    Together, Mobile Broadband and NationalAccess offer a national mobile wireless data solution, providing your employees the coverage and speed they need.

    Mobile Broadband is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This high-speed wireless service, available in various cities throughout the U.S. from Verizon Wireless, provides users with typical download speeds of 600 Kbps - 1.4 MBps and typical upload speeds of 500 - 800 Kbps*.

    NationalAccess is the name for Verizon Wireless' national wireless Internet service. This 3rd Generation data service, also referred to as 1XRTT or 1X, enables users to access the Internet, email and attachments, as well as business applications at speeds bursting up to 144 kbps. Users should expect average speeds of 60 to 80 kbps*.

    *Mobile Broadband speed claim based on network tests with 5MB FTP data files, without compression. Rev. A capable device required for these speeds. With a non-Rev. A-capable device, expect typical download speeds of 400 - 700 Kbps and typical upload speeds of 60 - 80 Kbps. NationalAccess speed claims based on network tests with 101 KB FTP data files. Actual speeds and coverage may vary.

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  2. How can Mobile Broadband and NationalAccess help my company and me?

    Mobile Broadband and NationalAccess can help your company gain a competitive edge by giving your mobile or remote workforce access to business-critical data and applications behind the corporate firewall. Mobile Broadband provides your employees with the speed and national wide area coverage needed to enhance productivity and responsiveness, enabling you to accelerate your business' growth. Verizon Wireless Mobile Broadband lets you wirelessly access the Internet, your corporate intranet and email on a laptop even when you are on the road, at customer locations, at the job site, in a taxi, on the train or anywhere within America's most reliable wireless broadband network. Verizon Wireless Mobile Broadband and NationalAccess can help you enhance productivity and save time by giving you the ability to submit sales orders, work orders or client information from the field, thereby reducing time-consuming paperwork. You will get the information you need so you can spend more time with customers and close sales.

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  3. If I am currently a Verizon Wireless customer, do I need a new mobile number or can I use my existing number for Mobile Broadband?

    If you have a Mobile Broadband EVDO-enabled PC Card, ExpressCard™, embedded module or USB modem, you will need to activate a new mobile number on that device for Mobile Broadband service. These devices have their own mobile number and ESN (Electronic Serial Number) just like a wireless phone.

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  4. Does Verizon Wireless provide email accounts for Mobile Broadband and NationalAccess subscribers?

    Verizon Wireless does not provide email accounts at this time. Customers can use the NationalAccess and Mobile Broadband service and their Internet browser or Virtual Private Network (VPN) client to access their existing email accounts to send and receive email while away from the office. Check with your IT department regarding intranet access requirements.

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  5. Is my company's proprietary data secure traveling over the Verizon Wireless EVDO and 1xRTT networks?

    Verizon Wireless Mobile Broadband and NationalAccess services use CDMA technology, which provides authentication and inherent data protection. Verizon Wireless always recommends you use VPN and firewall software to secure your information.

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  6. Do I need to subscribe to an Internet Service Provider in order to use NationalAccess or Mobile Broadband?

    No, Mobile Broadband and NationalAccess provide complete Internet access. A separate Internet service provider account is not necessary.

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  7. Will Mobile Broadband and NationalAccess work with IP Sec and existing VPN Solutions?

    Yes, your VPN product should treat the EVDO and 1xRTT data networks exactly as it treats the Internet. Verizon Wireless works with customers and VPN providers to enable secure, wireless access to their VPN.

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