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Prepaid Service FAQs
  1. What is Verizon Wireless prepaid service?

    Prepaid service is a wireless option that lets you pay in advance for monthly, per-minute or per-text usage on your mobile device. There's no credit check, deposit or long-term contract required like you’d have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can pay as you go and only pay for the minutes or texts you use, or you can choose from a monthly or daily plan that includes an allowance for a set price. As your balance gets low or your expiration date approaches, you can make a payment to your account to keep your service active.

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  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

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  3. What features are available with my prepaid service?

    Your prepaid service includes:


    Optional features** include:

    Visit the Media Store for more information.

    * Voice mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don’t apply to Voice Mail retrievals, and you’ll be charged to maintain your connection to Voice Mail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.

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  4. What phones can I use with Verizon Wireless prepaid service?

    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check the prepaid eligibility of a phone you already have online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. 
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

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  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?

    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. 
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn’t compatible with our network, you’ll need to purchase a new phone to activate prepaid service.

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  6. Can I bring iPhone to a prepaid plan?

    Yes, an active or inactive Verizon Wireless 3G iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it’s compatible with.

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  7. What prepaid plans are available?

    There are two general types of prepaid plans:

    • ALLSET™ PLANS – Monthly plans for smartphones and basic phones that include a flat monthly access fee and an allowance for minutes, text and data usage
    • Pay As You Go Plans – Daily or per-minute plans for basic phones that let you pay for only the minutes, text and data you use
    There are several pricing options available for each of these types of plans. Go to our Prepaid Shop page to view all the options and find the right plan that fits your needs.

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  8. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.

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  9. How do I activate my new Verizon Wireless prepaid phone?

    There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone - Follow the prompts to activate when you turn on the phone or call *22898

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  10. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times, and the pricing is subject to change without notice. Unlimited Night and/or Weekend Minutes don’t apply to international calls.

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  11. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.

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  12. Am I charged for retrieving my Voice Mail messages from my prepaid phone?

    Yes, you’ll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don’t apply to Voice Mail retrievals.

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  1. What are the ALLSET PLANS?

    The ALLSET PLANS are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With the ALLSET PLANS, you’ll pay a set monthly access fee in advance to use your phone. You’ll have an allowance of minutes, texts and data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date.  Monthly Plans renew on the same date every month, regardless of how many days there are in the month. 

    There are different pricing and allowance options to choose from, so you can find the right plan meet your needs.

    Learn more about:

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  2. What ALLSET PLAN options are available for prepaid smartphones?

    The $45 ALLSET PLAN is available for prepaid smartphones. You’ll pay a $45 monthly access fee upfront, which includes:

    • Unlimited Talk and Text
    • 500 MB of data
    Plus, you can purchase BRIDGE DATA during the month if you reach your limit and need more.

    For more details, go to our Prepaid Shop page and select Smartphones.

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  3. What ALLSET PLAN options are available for prepaid basic phones?

    There are two ALLSET PLAN pricing and allowance options available for prepaid basic phones:

    • $35 ALLSET PLAN – You’ll pay a $35 monthly access fee upfront, which includes:

          • 500 Anytime Minutes
          • Unlimited Text
          • 500 MB of data

    • $45 ALLSET PLAN – You’ll pay a $45 monthly access fee upfront, which includes:

          • Unlimited Talk and Text
          • 500 MB of data

    Plus, with both of these options, you can purchase BRIDGE DATA during the month if you reach your limit and need more.

    For more details, go to our Prepaid Shop page and select Basic Phones.

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  4. What is BRIDGE DATA?

    BRIDGE DATA is an additional data allowance that you can purchase for your prepaid ALLSET PLAN. If you’d like to add additional data to your plan or you reach your 500 MB data limit, BRIDGE DATA is available for purchase at any time during the month.

    Choose from a variety of BRIDGE DATA options:

    • 500 MB for $5 (30-day expiration)
    • 1 GB for $10 (90-day expiration)
    • 3 GB for $20 (90-day expiration)

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  5. How much data do I need with my prepaid plan?

    Most smartphones on our network average between 1 and 2 GBs of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone45 MB/hr
    Audio Track Download (3.5 min at 192 kbps)7 MB
    3G Video Streaming
    250 MB/hr
    3G Verizon Video & NFL Mobile Streaming125 MB/hr
    3G Video Calling
    120 MB/hr
    Digital Photo Download/Upload (Hi-Res)3 MB
    Navigation Turn-by-Turn Directions5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB

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  6. How can I monitor my data usage on my prepaid account?

    There are two ways you can monitor your data usage:


    Note: You can also get your account balance and plan expiration date using this # feature.

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  7. Can I bring my own phone to an ALLSET PLAN?

    Yes, you can bring any active or inactive Verizon Wireless 3G device* or basic phone to an ALLSET PLAN.

    Activate Your Prepaid Phone Online

    *Excludes Windows Mobile, 4G-enabled smartphones, and push-to-talk devices (excluding BlackBerry push-to-talk, which can be activated).

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  8. Can I purchase “pay as you go data” if I don’t pay the full monthly access fee of my ALLSET PLAN?

    No, only active and funded ALLSET PLANS can use data. You’ll need to pay your full monthly access fee to use data on your device. There’s no “pay as you go” data rate.

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  1. What are Pay As You Go prepaid plans?

    Pay As You Go plans are prepaid plans for basic phones that let you pay for only the minutes, texts and data you use. Rather than purchasing a set monthly allowance, you pay individually for each minute you’re on a call and each text message you send or receive. Data usage on Pay As You Go plans is charged per day instead of per GB or MB.

    If you don’t use your mobile phone a lot or you like to have an extra phone on hand in case of emergencies, Pay As You Go plans are a great option to consider.

    There are two general types of Pay As You Go plans:

    • Per Minute Plan - Pay for each minute of voice usage and each text message sent or received, with no daily access fee
    • Per Day Plan - Pay a daily access fee for each day you use your phone and get lower or unlimited per-minute and per-text rates

    All Pay As You Go plans charge for data usage on a per-day basis.

    View available Pay As You Go plans

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  2. What is the daily access fee for prepaid plans, and how is it applied?

    The daily access fee is what you’re charged daily to use your prepaid phone, if you have certain Pay As You Go or other daily prepaid plans. The daily fee on these plans is charged and deducted from your account only on days you use your phone, and it’s valid until 11:59 PM.

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  3. What are the rates for Pay As You Go prepaid plans?

    The rates vary based on which prepaid plan you have. You can find rates for available plans on the Prepaid Plans page.

    You can also see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.

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  4. Do I receive unlimited Night Minutes with prepaid service?

    It depends on your plan. Night Minutes are from 9:01 PM - 5:59 AM every day of the week.

    Unlimited Night Minutes are included with the following plans:

    • Original Prepaid Plan
    • $1.99 Prepaid Daily Plan
    • $1.99 Prepaid Unlimited Talk Daily Plan
    • $2.99 Prepaid Daily Plan
    • $3.99 Prepaid Daily Plan

    Night minutes are $0.10/minute on the $0.99 Prepaid Daily Plan.

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  5. Do I receive unlimited Weekend Minutes with prepaid service?

    It depends on which plan you have. Weekend Minutes are Saturday and Sunday from 12:00 AM – 11:59 PM.
    Unlimited Weekend Minutes are included with the following prepaid plans:

    • $1.99 Daily Prepaid Plan
    • $1.99 Prepaid Unlimited Talk Daily Plan 
    • $2.99 Prepaid Daily Plan
    • $3.99 Prepaid Daily Plans

    Weekend minutes are $0.10/minute on the $0.99 Daily Prepaid Plan.

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  6. Can I add a data package to my Pay As You Go prepaid plan?

    You can use data with all Pay As You Go plans. It’s charged on a per-day basis, rather than per GB or MB. There aren’t currently any other data options available for Pay As You Go plans.

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  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

    • Online through My Verizon
    • My Verizon Mobile: Access My Verizon Mobile on your smartphone or basic phone*
    • Auto Pay: Set up Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches specific amount
    • From your phone: Call *611 from your mobile phone with any major credit or debit card (Visa®, Discover®, American Express® or MasterCard®) to refill instantly
    • Verizon Wireless store or authorized retailer: Visit a store to purchase a Refill Card or PIN

    *Requires a phone that’s compatible with Mobile Web.

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  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.

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  3. When do payments I've made to my prepaid account expire?

    Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 – $29.99
    30 days
    $30 – $74.99
    90 days
    $75 – $99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

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  4. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:

    • Pay by Day of the Month

          • Select which day(s) of the month to automatically make payments to your account
          • You can set up to 5 days each calendar month to have a payment automatically applied
          • The minimum payment that can be made is $15 
          • The maximum payment is $250

    • Pay by Low Balance

          • Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date
          • Only available for payments made with a major credit card (debit and co-branded cards aren’t eligible for Auto Pay by Low Balance at this time)
          • If you’re signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account

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  5. How do I set up Auto Pay for my prepaid account?

    You can set up Auto Pay in either of the following ways:

    • Online: Go to the Auto Pay Options page in My Verizon to set up and manage Auto Pay
    • From your mobile phone

          1. Call *611.
          2. Select Automatic Payment Options.
          3. Follow the prompts to set up Auto Pay.

    You’ve successfully set up Auto Pay.

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  6. Where can I purchase a Refill Card for my prepaid account?

    You can purchase Refill Cards online or from a Verizon Wireless store.

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  7. How do I add a Refill Card or PIN to my prepaid account?

    You can add a Refill Card or PIN to your account in either of the following ways:

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  8. What should I do if I can't use the Refill Card or PIN to add money to my prepaid account?

    If you’re unable to use a Refill Card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.

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  9. My prepaid plan has a monthly access fee. What if I can’t pay the full amount on my due date?

    If you’re on a monthly prepaid plan (e.g., an ALLSET PLAN) and you don’t have enough funds in your account to cover the full monthly access fee, don’t worry. As long as you have some money in your account, you can still talk and text at the after-allowance rates associated with your plan. You can find these rates on the My Plan page in My Verizon.

    However, you may not be able to use data if your monthly access fee hasn’t been paid in full. Currently, there’s no “pay as you go” data rates for many monthly plans, including ALLSET PLANS.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don’t make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

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  10. What happens if I don’t make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account, and it’s based on the amount you pay. View payment expiration chart

    If you don’t make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

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  1. How can I view detailed account information for my prepaid account?

    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Overview page.

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  2. What are the rates and other plan details for my prepaid plan?

    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.

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  3. How can I get my account balance and expiration date for my prepaid plan?

    You can get your account balance and expiration date through any of the following methods:

    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Overview page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:

          • #BAL (#225) – Account balance 
          • #PMT (#768) – Payment information

    • Call (888) 294-6804 from any phone and follow the prompts

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  4. Can I change my current prepaid plan to a new prepaid plan?

    If you have an eligible device, you can change your current plan to a new available prepaid plan through one of the following options:


    If you don’t have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.

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  5. What happens when I change my monthly prepaid plan?

    If you are currently enrolled in a monthly prepaid plan (e.g., ALLSET PLAN) and would like to change to a different monthly plan, we suggest you make the change close to your renewal date. You won’t be able to carry over minutes or data allowances.

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  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in:

    • Puerto Rico
    • Canada
    • Mexico
    • US Virgin Islands
    • Bermuda

    For service availability and rate information, visit the Prepaid International page.

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  2. What are the rates for calls and text messages while traveling internationally?

    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.

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  3. How do I make a call or send a text message when traveling internationally?

    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you’re traveling to.

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  4. Is there anything I need to do before I can use my prepaid phone on an international trip?

    If you’re going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.

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  5. How do I access Voice Mail from my prepaid phone while traveling internationally?

    To check your Voice Mail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key. 
    3. Follow the prompts.

    You’ve successfully accessed your Voice Mail.

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  6. Will all of my prepaid features be available while traveling internationally?

    Certain features are subject to local capabilities and may not be available while roaming internationally.

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  7. How do I contact Prepaid Customer Service while traveling internationally?

    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.

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Last Modified: February 28, 2014