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Roadside Assistance FAQs

[FAQs]

General Information
  1. What is Roadside Assistance?

    Roadside Assistance is a service offered by Verizon that provides everything from battery boosts to towing service. With Roadside Assistance you're covered anywhere in the US, Puerto Rico and Canada - whether you're in your own vehicle, a friend's vehicle or a rental. You can even lend your mobile device to a friend or family member, and they'll be covered, too. Your mobile device simply needs to be at the location where service is provided.

    For more information, visit www.verizonwireless.com/roadsideassistance.



  2. How much does Roadside Assistance cost?

    It costs $3/month for each enrolled line on your account.

    If you're not enrolled in the program, there is a charge of $89.95 for each time you use Verizon Roadside Assistance.



  3. What services are covered for free by Roadside Assistance?

    Services covered by Roadside Assistance at no charge for eligible vehicles include:

    • Towing up to 10 miles
    • Charging your car's battery
    • Delivering three gallons of gas or diesel fuel
    • Removing a flat tire and replacing it with your spare tire
    • Winching

    Note: The following vehicles aren't eligible for services:

    • RVs
    • Boats
    • Trailers
    • Vehicles with more than two axles
    • Vehicles with more than four wheels
    • Vehicles designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles)
    • Vehicles exceeding 10,000 lbs gross vehicle weight


  4. If I have more than one eligible device on my account, do I need to subscribe to Roadside Assistance for each one?

    Yes. The service follows the device, so you must have an enrolled device with you to receive Roadside Assistance.



  5. What if someone else is driving my car and needs Roadside Assistance?

    Another person can receive Roadside Assistance if:

    • The member name and mobile device number are confirmed
    • The enrolled device is present where assistance is needed

    The service follows the phone, not any one individual or vehicle.



  6. When I sign up for Roadside Assistance, how soon does it start?

    Your coverage becomes effective 48 hours after your enrollment in the program.

    If immediate service is needed within the first 48 hours, you'll be charged the Pay Per Use rate of $89.95.



  7. Is there a limit to how many times I can use Roadside Assistance at no charge?

    Yes, there is a limit of four service claims within one year. Service claims reset on your enrollment anniversary date.

    Commercial rates can be arranged for service after the limit has been reached or for services not covered.



  8. How many vehicles does Roadside Assistance cover?

    Roadside Assistance is specific to your mobile device number, so service will be provided for any eligible vehicle you're driving or riding in, as long as the enrolled mobile device is present when services are given.

    Note: Roadside Assistance doesn't cover:

    • RVs
    • Boats
    • Trailers
    • Vehicles with more than two axles
    • Vehicles with more than four wheels
    • Vehicles designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles)
    • Vehicles exceeding 10,000 lbs gross vehicle weight


  9. What do I need to have with me to use Roadside Assistance?

    You'll only need the mobile device enrolled in Roadside Assistance with you to receive service.



  10. What is the procedure to follow if I need Roadside Assistance?

    Call one of the following:

    • #ROAD (#7623) from your enrolled phone airtime free
    • 1-87-ROADSIDE from any phone

    Roadside Assistance will prepare a request for service dispatch. You'll need to provide the following information:

    • Vehicle type (i.e., make, model and color)
    • Your location: the nearest major street / crossroad, if known

    Note: If the cost of the service exceeds the amount covered by Roadside Assistance, you're responsible for any additional charges. Any additional cost is collected during the initial call to Verizon Roadside Customer Service (e.g., a tow claim that exceeds 10 miles will result in an additional fee to the customer).



  11. What is a Roadside Assistance text confirmation alert?

    This is an enhancement to our Roadside Assistance program that provides you with the option to receive a text message with pertinent information regarding your service dispatch. You can opt-in or out at anytime.* Text confirmation alerts are sent to your Verizon Wireless mobile device, unless you provide an alternate mobile number when you contact Roadside Assistance.

    Note: You will receive one text message per dispatch.

    *Message and data rates may apply.



  12. What information is included in the Roadside Assistance text message alert?

    A Roadside Assistance text message alert includes:

    • The name of the company providing service to you
    • The providing company's phone number
    • Estimated time of arrival

    Here's an example alert:

    Verizon Roadside Assistance
    ABC Towing
    555-555-5155
    5:30 PM
    1 msg/query. Reply HELP for help. STOP to cancel. Msg&Data Rates May Apply.



  13. Will I automatically receive a text message alert from Roadside Assistance when I call for roadside service?

    No. You'll need to verbally agree (opt-in) to receive a text message alert.



  14. How do I cancel Roadside Assistance text message alerts?

    If you no longer want to receive text message alerts, you can respond STOP to the original text message or contact Verizon Roadside Assistance Customer Service.



  15. Can I use Roadside Assistance on restricted roadways?

    Service may be limited by local traffic rules and regulations, such as restricted roadways and toll roads. Roadside Assistance from Verizon may not be available in all areas due to such regulations and rules.

    In such areas, only certain service vehicles that have been designated by local authorities are authorized to perform service. If you happen to require service in one of these areas, the Verizon Roadside Assistance Customer Service Representative will assist you with your options.

    The Roadside Assistance program can’t ensure safety. If there are safety concerns, you should call 911 first.



  16. Can I get roadside services on my own if I have Roadside Assistance?

    Yes, prior to securing your own roadside services, contact Verizon Roadside Assistance for pre-approval. You may be reimbursed up to $80.



  17. How do I get reimbursed for roadside services if I have Roadside Assistance?

    To receive reimbursement, simply submit the original receipt from the service provider, along with your name, address, authorization number and mobile number to the address below. Claims must be postmarked within 60 days of the date of service.

    Verizon Roadside Assistance Program
    P.O. Box 5039
    Carol Stream, IL 60197-5039



Verizon Roadside Assistance Application
  1. What is the Verizon Roadside Assistance app?

    The Verizon Roadside Assistance app is an interactive service that offers self-assisted dispatch for emergency roadside services using your Android smartphone or iPhone through the Verizon Roadside Assistance program. You can use the app to request immediate assistance, register your car(s) or, for Android users, sign up to become a Verizon Roadside Assistance member*.

    *Sign up option from the app is only available on Android smartphones

    Some of the benefits of Verizon Roadside Assistance:

    • 24/7 Emergency roadside service
    • Four service claims per year (resets on enrollment anniversary)
    • Tow - up to 10 miles
    • Fuel - up to three gallons
    • Battery Jump
    • Lock-Out service
    • Flat tire change
    • Winching

    For more information about Verizon Roadside Assistance program, visit www.verizonwireless.com/roadsideassistance.



  2. Is the Verizon Roadside Assistance app available on all devices?

    The app is available to download on iPhone and Android smartphones only.



  3. How can I get the Verizon Roadside Assistance app?

    You can download the Verizon Roadside Assistance app from the Products & Apps page in My Verizon. The app is also available for Android smartphones in the Google Play Store or for iPhone in the App Store.

    Note: Data charges may apply when downloading the Verizon Roadside Assistance app. We recommend connecting to a Wi-Fi network while downloading apps.



  4. Can I sign up for Verizon Roadside Assistance straight from the app?

    You can sign up for Verizon Roadside Assistance from the Android app. Sign-up is not currently available from the iPhone app.



  5. I have an iPhone. Can I sign up for Verizon Roadside Assistance?

    Yes, you can sign up for the Verizon Roadside Assistance program one of three ways:

    • From your iPhone, through My Verizon Mobile
    • From your computer, through the Products & Apps page in My Verizon
    • On your phone, by calling *611 to speak with a customer service specialist


  6. Can a link to download Verizon Roadside Assistance app be sent to me?

    Yes. Call **ROAD from your iPhone or Android smartphone and a link to download the app will be sent to your device. This link will take you to the appropriate location to install the app, depending on your phone.

    Airtime, message and data rates may apply for app download/use.



  7. How much does the Verizon Roadside Assistance app cost?

    The app is free; however, data charges apply when using the app. Roadside Assistance services are covered by your Verizon Roadside Assistance membership.



  8. How much does Verizon Roadside Assistance cost?

    Verizon Roadside Assistance costs $3/month for each enrolled line on your account.

    If you're not enrolled in the program, there is a charge of $89.95 for each time you use Verizon Roadside Assistance.



  9. I'm not enrolled in the Verizon Roadside Assistance program. Can I still use the Verizon Roadside Assistance app?

    Yes, but you'll need to speak to a Verizon Roadside Assistance specialist to pay for any service. If you're not enrolled in the program, there is an $89.95 charge each time you use Verizon Roadside Assistance.



  10. Why should I register my vehicles in the Verizon Roadside Assistance app?

    While you don't have to pre-register your vehicles to use the app, we encourage you to add your vehicle's details prior to use to improve the app experience when requesting emergency roadside services.

    You can register up to 10 vehicles.



  11. How can I find out how many roadside assistance claims I have available?

    From the Verizon Roadside Assistance app Home screen menu, select More to view available claims.



  12. I don't have an Android smartphone or iPhone. Can I still get emergency roadside assistance?

    Yes, Verizon Roadside Assistance is available without an Android smartphone or iPhone. You can call #ROAD or 1-87-ROADSIDE (877-623-7433) to be assisted by a Verizon Roadside Assistance Customer Service Representative.

    Note: You must subscribe to Verizon Roadside Assistance to have access to this service. You can sign up online by:

    • Going to the Products & Apps page in My Verizon
    • The My Verizon Mobile app from your mobile device

    Airtime, message and data rates may apply for app download/use.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple, App Store and iTunes are registered trademarks of Apple Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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