Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
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Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note5
DROID TURBO 2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Apple® iPhone® 5
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
LG G4™
Samsung 3G Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® SE
Apple® iPhone® 4
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
LG G Vista
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
DROID RAZR M by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
HTC Desire® 526
DROID ULTRA by MOTOROLA
LG G5
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Optimus Zone™ 3 Prepaid
DuraXV
Casio G'zOne Commando® 4G LTE
Verizon 4G LTE Broadband Router with Voice
HTC One M9
Samsung 4G LTE Network Extender
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Samsung Galaxy J3 V
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
GizmoPal™
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Sony Xperia® Z3v
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
LG K8 V
DROID TURBO 2 - Designed by You
Moto X™ by Motorola
Microsoft Lumia 735
Moto E™ Prepaid
Nokia Lumia 928
Nexus 6
Samsung Convoy™ 2
Moto G™ by Motorola
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Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem UML295
LG Exalt™
Samsung Gusto® 2
hum by Verizon
Verizon Ellipsis® 10
GizmoPal® 2 by LG
GizmoGadget™ by LG
Samsung Convoy® 4
Nokia Lumia 822
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Nokia Lumia Icon
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
HTC One®
iPad® Pro
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Optimus Zone™ 2 Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
LG Cosmos™ 2
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Octane™
Verizon LTE Internet and Home Phone
Blackberry Classic
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
HTC One® (M8) for Windows®
DROID INCREDIBLE 4G LTE by HTC
Gear S®
iPad® Air 2
LG Revere® 2
LTE Internet (Installed)
Samsung Convoy™
Lancet™ for Android™
Verizon SureResponse®
HTC 10™
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Watch Urbane™ 2nd Edition LTE
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
LG enV®3
LG Exalt™II
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG G Pad™ X8.3
Apple® iPad® Air™
G Pad™ 10.1 LTE
HTC One® remix
Samsung Galaxy Tab S2
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Enact™ by LG
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
Galaxy Tab E (8.0)
Verizon Wireless USB760 Modem
Kyocera DuraXV+
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Z30 smartphone
Ellipsis® Kids
Apple® iPad® mini
Motorola RAZR V3m
LG VX8300
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
DROID by MOTOROLA
Microsoft Surface 3
DROID 3 by MOTOROLA
Galaxy Nexus by Samsung
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
DROID X by MOTOROLA
iPad Pro™ (9.7-inch)
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
LG Extravert™
Hydro ELITE by KYOCERA
DROID X2 by MOTOROLA
BlackBerry® Bold 9650 smartphone
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Samsung Galaxy Tab®
Google Nexus 7
Lucid™2 by LG
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HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG 4G LTE USB Modem VL600
Galaxy Tab E
Motorola MOTO™ W755
HTC Desire® 612
Samsung Alias™ 2
LG Optimus Zone™
Samsung Intensity™
LG enV®2
Pantech Hotshot™
iPad® mini 4
LG enV® TOUCH
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
Pantech Jest™ 2
Casio G'zOne Boulder®
Apple® iPad® with Retina display
Samsung Fascinate™
Pantech Breakout™
Moto X™ - Designed by You (2nd Generation)
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
Spectrum™ 2 by LG
DROID CHARGE by SAMSUNG
LG VX8360
Samsung Knack™
LG Migosm
Samsung Galaxy Tab® (10.1)
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZenPad™ Z8
Pantech Marauder™
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Tab® S
Verizon Converged VOIP Device
Intuition™ by LG
Samsung ATIV Odyssey™
Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
Motorola W385
iPad® mini 3
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Dell™ Vostro™ V13 Laptop
Samsung Gear S2 classic
Verizon Wireless UM175 USB Modem
HTC Rhyme™
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Luge™ by Motorola Prepaid
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
Samsung Galaxy View
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u410
Motorola MOTO™ VU204
LG Ally™
Verizon Wireless Escapade®
LG VX8350
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8530 smartphone
Blackberry Classic Non-Camera
Samsung Reality™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Delphi Connect
BlackBerry® Curve™ 8330 smartphone
Samsung Juke
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
Spectrum™ by LG
Apple® iPad®
Samsung Alias™
HTC Trophy™
Verizon Wireless Coupe™
LG VX5300
LG Dare™
Pantech Crux™
G'zOne Boulder™ Black and Silver
LG Chocolate® Touch
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
Casio G'zOne Ravine® 2 Non-Camera
HP Spectre x2
Sony Xperia® PLAY
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
Verizon Wireless CDM8975
Casio EXILIM
LG VX5200
LG Chocolate® 3
Samsung Gem™
Motorola Entice™
LG Chocolate®
Motorola W315
Motorola MOTOKRZR K1m
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Zeal™
Samsung Omnia® II
HP® Pavilion dm1-3010nr Notebook
LG Optimus Exceed™ Prepaid
Samsung SCH-a930
Samsung SCH-a650
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola E815
Samsung SCH-u540
Motorola MOTO™ Z6c World Edition
Motorola V325i
DROID ERIS by HTC
LG VX3300
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Clout™
LG VX3200
LG VX8100
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
Motorola RAZR V3c
Sharp KIN™ ONE
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX4650
Samsung Continuum™
LG enV®
LG Versa™
Samsung SCH-a870
Sierra Wireless AirCard® 580
Samsung Gleam®
Samsung Rogue™
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
LG VX4500
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
Motorola XOOM™
Verizon Wireless Razzle™
Verizon Wireless CDM8950
Gateway® LT2016u Netbook
Motorola Rival™
Samsung SCH-a670
Samsung N150 Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
Samsung Omnia®
Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Kyocera KX1v
Motorola V265
Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Troubleshooting FAQs

Device
  1. I got my device wet. What should I do?

    Unfortunately, devices damaged by liquid aren't covered by your manufacturer's warranty. For information on replacing a damaged device, visit:



  2. I hear static on my phone. What should I do?

    If you're hearing static:

    1. First check the battery life on your phone to see if it needs to be charged. There may be enough power to attempt a call, but not enough power to locate the signal.

    2. Next check your bars of signal strength. You could be in a poor reception area or have an interference such as weather conditions, building structures or other electronic devices.

    If you are consistently receiving static and unable to identify the problem, try our Troubleshooting Assistant.



  3. I'm hearing a fast busy signal when I make a call. What's happening?

    If you're getting a fast busy signal, there are several things that may be causing the problem.

    Try to power cycle your phone:

    1. Remove the battery while the phone is on, leaving it off for about three seconds.

    2. Put the battery back on.

    3. Turn the phone on.

    4. Attempt to make your call again.

    You may need to update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If neither of these steps resolves the issue, try our Troubleshooting Assistant.



  4. Why is my roaming indicator on when I'm not roaming?

    If you're not in a Verizon Wireless service area, or your signal is being picked up by another cell site, a roaming indicator may show on your device's display. If you know that you're in a Verizon Wireless service area, the next step is to ensure that your device is set to the correct System Select.

    To check your device's System Select:

    1. Go in to your device's settings and find the section where you can change the System Select.

    2. Scroll through and you will see System Select "A," "B," or "Home Only."

    3. Change this setting to ensure your device is set to System Select "B."

      Note: Selecting the "Home" or "Home Only" will disable your ability to roam and your device will only work in your local home area.

    If you still need assistance, try our Troubleshooting Assistant.



  5. Why won't my device turn on?

    In many cases, it's the result of the battery either not holding a charge, or the charger may not be connecting properly to the battery. Try charging your device.

    If it won't charge or turn on, try our Troubleshooting Assistant.



  6. Why does my device keep beeping?

    There are several reasons your device may be beeping:

    • Beeps often indicate that your battery is getting weak. Try charging the battery.

    • You may also have a text or voice mail message you haven't checked yet.

    • Check your device for service alerts. Several devices have alerts which will beep each minute you are on a call, or beep when you are in a roaming area. To check your alerts go to the sound settings of your device, and ensure service alerts are turned off.

    If this issue continues, try our Troubleshooting Assistant.



  7. Why does my device keep shutting off?

    When your device unexpectedly shuts off, it normally indicates that your battery isn't charged. Check the battery life on your device; if it's low, charge your device.

    If your battery isn't low, try our Troubleshooting Assistant.



  8. What does "No Service" mean when it appears on my device's screen?

    The NO SVC or NS (No Service) light will always appear on your display when you first turn on your device. It generally takes a few seconds for your device to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it's difficult to pick up a signal (for example, a deep valley or the basement of a large building). You may also be in an area outside the Verizon Wireless network.

    If you're certain you are within a Verizon Wireless service area when you move outdoors and conditions for reception are good, try to power cycle your device:

    1. Remove the battery while the phone is on, leaving it off for about three seconds.

    2. Put the battery back on.

    3. Turn the device on.

    You may need to update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If neither of these steps resolves the issue, try our Troubleshooting Assistant.



  9. Why can I make calls but not receive calls?

    If you're having problems receiving calls but you can make calls, there are four things to look for:

    1. Ensure your phone is turned on.

    2. Check that the NO SVC indicator is not on. If it's on, you're not getting a signal.

    3. Check your signal strength to determine if you are in a low signal area and receiving a signal.

    4. Check that your calls are not being forwarded to another number:
      • Call *920 to ensure No-Answer-Transfer Call Forwarding is off.
      • Call *720 to ensure Immediate Call Forwarding is off.

    If this issue continues, try our Troubleshooting Assistant.



  10. Why do I get a recorded message every time I make a call?

    If you're getting a recording every time you try to place a call, please make a note of exactly what the recording says, then try our Troubleshooting Assistant.



  11. Why can't I make or receive calls?

    There are four things you can do to try to solve the problem.

    1. Make sure you're receiving a good signal.

    2. Make sure the "No Service" indicator isn't displayed on your phone.

    3. If you're receiving a good signal and service, try to power cycle your phone by removing the battery while the phone is on, leaving it out for about three seconds. Put the battery back in, turn the phone on and attempt to make a call again.

    4. Update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If none of these steps resolves the issue, try our Troubleshooting Assistant.



  12. Why are my calls being dropped in the middle of a conversation?

    There are a several reasons that may cause you to experience dropped calls, such as:

    • Traveling in an area with poor reception
    • Receiving interference with building structures or other electronic devices
    • An issue with your phone

    If the dropped calls continue, try our Troubleshooting Assistant.



  13. Why can't I make a call when I'm inside a building?

    Typically when a mobile phone won't place a call while inside a home or building, it's because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel or other materials. You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.

    To help identify what's causing this issue, try our Troubleshooting Assistant.



  14. Why is there no coverage in my home area?

    It's possible that you live in a low coverage area. You may view our Coverage Locator online to assist you with identifying where coverage is available.

    If you live in an area with coverage, try our Troubleshooting Assistant.



  15. Why do I hear feedback or an echo while on a call?

    If you're getting feedback (an echo or "squelch") whenever you talk on your phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.



  16. Who do I contact if my device malfunctions while under warranty?

    If your device malfunctions after 14 days, but within the first year after purchase, please call us at (800) 922-0204 from a different phone. We'll diagnose the issue with you right over the phone. If we can't address the problem while you're on the line and the problem is caused by a manufacturing defect, we'll send you a refurbished replacement device (either a like unit or one of comparable quality).

    If your one-year warranty has expired, visit the Device Replacement Program information page for other replacement options.



  17. My device is broken and it is a long time before my upgrade eligibility date. What can I do?

    If your device is broken and you're not eligible for an upgrade, you can use our Certified Pre-Owned Replacement program. This program offers a replacement option if you're not enrolled in Total Equipment Coverage, Wireless Phone Protection and / or Extended Warranty.



  18. Why is my Ringback Tone not playing when someone calls my mobile phone?

    When your Ringback Tone isn't playing, it's generally because no song has been assigned as your default Ringback Tone after signing up for the service.

    To learn how to assign a Ringback Tone, refer to our Verizon Tones How to Use Guide.

    You can also assign Ringback Tones by day of week, time of day or for individual contacts. You can learn how to do all of this through the How to Use Guide.



  19. Why can't I send or receive a text, picture or video message?

    There are several reasons you may not be able to send a text, picture or video message.

    Try to power cycle your phone:

    1. Remove the battery while the phone is on.
    2. Leave the battery off for about three seconds.
    3. Put the battery back in and turn the phone on.
    4. Attempt to send your message again.

    If you're still having problems, try our Troubleshooting Assistant.

    For more FAQs regarding text messaging, go to our Text Messaging FAQs for help.



  20. Why can't I unlock my phone?

    The most common reason for being locked out is picking up someone else's phone. If you're sure you have the right phone, here are two other possible causes:

    • The incorrect unlock code was entered. Re-enter the unlock code.

    • The phone is frozen. Perform a soft reset by first pressing and holding the power button. If this does not work, try removing and re-inserting the battery (if your phone has a removable battery).

    If you're still unable to unlock your phone, try our Troubleshooting Assistant.



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