Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
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Apple® iPhone® 6s
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DROID MAXX by MOTOROLA
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Verizon Jetpack® MiFi® 6620L
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DROID MINI by MOTOROLA
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HTC One® (M8)
DROID RAZR M by MOTOROLA
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LG V10™
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Verizon 4G LTE Broadband Router with Voice
HTC One M9
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DuraXV
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Verizon 4G LTE USB Modem 551L
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LG K8 V
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Nokia Lumia 928
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Microsoft Lumia 735
Nexus 6
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hum by Verizon
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DROID 4 by MOTOROLA
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DROID X2 by MOTOROLA
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LG VX5500
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Windows Phone 8X by HTC
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LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
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LG VX8360
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DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
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THUNDERBOLT™ by HTC
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Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
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Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
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Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
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LG VX8350
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LG Voyager™
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Revolution™ by LG
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Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
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Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
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LG Chocolate® Touch
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Apple® iPad®
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LG VX5300
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Casio EXILIM
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Verizon Wireless CDM8975
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Sony Xperia® PLAY
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BlackBerry® Curve™ 9370 smartphone
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DROID ERIS by HTC
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Verizon Wireless PC5750 PC Card
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HP Spectre x2
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Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
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LG VX3200
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LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
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Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
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Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Troubleshooting FAQs

Device
  1. I got my device wet. What should I do?

    Unfortunately, devices damaged by liquid aren't covered by your manufacturer's warranty. For information on replacing a damaged device, visit:



  2. I hear static on my phone. What should I do?

    If you're hearing static:

    1. First check the battery life on your phone to see if it needs to be charged. There may be enough power to attempt a call, but not enough power to locate the signal.

    2. Next check your bars of signal strength. You could be in a poor reception area or have an interference such as weather conditions, building structures or other electronic devices.

    If you are consistently receiving static and unable to identify the problem, try our Troubleshooting Assistant.



  3. I'm hearing a fast busy signal when I make a call. What's happening?

    If you're getting a fast busy signal, there are several things that may be causing the problem.

    Try to power cycle your phone:

    1. Remove the battery while the phone is on, leaving it off for about three seconds.

    2. Put the battery back on.

    3. Turn the phone on.

    4. Attempt to make your call again.

    You may need to update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If neither of these steps resolves the issue, try our Troubleshooting Assistant.



  4. Why is my roaming indicator on when I'm not roaming?

    If you're not in a Verizon Wireless service area, or your signal is being picked up by another cell site, a roaming indicator may show on your device's display. If you know that you're in a Verizon Wireless service area, the next step is to ensure that your device is set to the correct System Select.

    To check your device's System Select:

    1. Go in to your device's settings and find the section where you can change the System Select.

    2. Scroll through and you will see System Select "A," "B," or "Home Only."

    3. Change this setting to ensure your device is set to System Select "B."

      Note: Selecting the "Home" or "Home Only" will disable your ability to roam and your device will only work in your local home area.

    If you still need assistance, try our Troubleshooting Assistant.



  5. Why won't my device turn on?

    In many cases, it's the result of the battery either not holding a charge, or the charger may not be connecting properly to the battery. Try charging your device.

    If it won't charge or turn on, try our Troubleshooting Assistant.



  6. Why does my device keep beeping?

    There are several reasons your device may be beeping:

    • Beeps often indicate that your battery is getting weak. Try charging the battery.

    • You may also have a text or voice mail message you haven't checked yet.

    • Check your device for service alerts. Several devices have alerts which will beep each minute you are on a call, or beep when you are in a roaming area. To check your alerts go to the sound settings of your device, and ensure service alerts are turned off.

    If this issue continues, try our Troubleshooting Assistant.



  7. Why does my device keep shutting off?

    When your device unexpectedly shuts off, it normally indicates that your battery isn't charged. Check the battery life on your device; if it's low, charge your device.

    If your battery isn't low, try our Troubleshooting Assistant.



  8. What does "No Service" mean when it appears on my device's screen?

    The NO SVC or NS (No Service) light will always appear on your display when you first turn on your device. It generally takes a few seconds for your device to recognize the available signal. If the NO SVC or NS light stays on continually when you are in one location, you may be in an area where it's difficult to pick up a signal (for example, a deep valley or the basement of a large building). You may also be in an area outside the Verizon Wireless network.

    If you're certain you are within a Verizon Wireless service area when you move outdoors and conditions for reception are good, try to power cycle your device:

    1. Remove the battery while the phone is on, leaving it off for about three seconds.

    2. Put the battery back on.

    3. Turn the device on.

    You may need to update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If neither of these steps resolves the issue, try our Troubleshooting Assistant.



  9. Why can I make calls but not receive calls?

    If you're having problems receiving calls but you can make calls, there are four things to look for:

    1. Ensure your phone is turned on.

    2. Check that the NO SVC indicator is not on. If it's on, you're not getting a signal.

    3. Check your signal strength to determine if you are in a low signal area and receiving a signal.

    4. Check that your calls are not being forwarded to another number:
      • Call *920 to ensure No-Answer-Transfer Call Forwarding is off.
      • Call *720 to ensure Immediate Call Forwarding is off.

    If this issue continues, try our Troubleshooting Assistant.



  10. Why do I get a recorded message every time I make a call?

    If you're getting a recording every time you try to place a call, please make a note of exactly what the recording says, then try our Troubleshooting Assistant.



  11. Why can't I make or receive calls?

    There are four things you can do to try to solve the problem.

    1. Make sure you're receiving a good signal.

    2. Make sure the "No Service" indicator isn't displayed on your phone.

    3. If you're receiving a good signal and service, try to power cycle your phone by removing the battery while the phone is on, leaving it out for about three seconds. Put the battery back in, turn the phone on and attempt to make a call again.

    4. Update the software of your phone by calling *228. When prompted by the operator, select option 2 to update your PRL (Preferred Roaming List).

    If none of these steps resolves the issue, try our Troubleshooting Assistant.



  12. Why are my calls being dropped in the middle of a conversation?

    There are a several reasons that may cause you to experience dropped calls, such as:

    • Traveling in an area with poor reception
    • Receiving interference with building structures or other electronic devices
    • An issue with your phone

    If the dropped calls continue, try our Troubleshooting Assistant.



  13. Why can't I make a call when I'm inside a building?

    Typically when a mobile phone won't place a call while inside a home or building, it's because of the interference with our cellular towers. You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel or other materials. You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.

    To help identify what's causing this issue, try our Troubleshooting Assistant.



  14. Why is there no coverage in my home area?

    It's possible that you live in a low coverage area. You may view our Coverage Locator online to assist you with identifying where coverage is available.

    If you live in an area with coverage, try our Troubleshooting Assistant.



  15. Why do I hear feedback or an echo while on a call?

    If you're getting feedback (an echo or "squelch") whenever you talk on your phone, try turning down the volume. In some cases, your microphone can hear your earpiece (this is especially true for hands-free car kits). Adjusting your volume to a lower setting should help.



  16. Who do I contact if my device malfunctions while under warranty?

    If your device malfunctions after 14 days, but within the first year after purchase, please call us at (800) 922-0204 from a different phone. We'll diagnose the issue with you right over the phone. If we can't address the problem while you're on the line and the problem is caused by a manufacturing defect, we'll send you a refurbished replacement device (either a like unit or one of comparable quality).

    If your one-year warranty has expired, visit the Device Replacement Program information page for other replacement options.



  17. My device is broken and it is a long time before my upgrade eligibility date. What can I do?

    If your device is broken and you're not eligible for an upgrade, you can use our Certified Pre-Owned Replacement program. This program offers a replacement option if you're not enrolled in Total Equipment Coverage, Wireless Phone Protection and / or Extended Warranty.



  18. Why is my Ringback Tone not playing when someone calls my mobile phone?

    When your Ringback Tone isn't playing, it's generally because no song has been assigned as your default Ringback Tone after signing up for the service.

    To learn how to assign a Ringback Tone, refer to our Verizon Tones How to Use Guide.

    You can also assign Ringback Tones by day of week, time of day or for individual contacts. You can learn how to do all of this through the How to Use Guide.



  19. Why can't I send or receive a text, picture or video message?

    There are several reasons you may not be able to send a text, picture or video message.

    Try to power cycle your phone:

    1. Remove the battery while the phone is on.
    2. Leave the battery off for about three seconds.
    3. Put the battery back in and turn the phone on.
    4. Attempt to send your message again.

    If you're still having problems, try our Troubleshooting Assistant.

    For more FAQs regarding text messaging, go to our Text Messaging FAQs for help.



  20. Why can't I unlock my phone?

    The most common reason for being locked out is picking up someone else's phone. If you're sure you have the right phone, here are two other possible causes:

    • The incorrect unlock code was entered. Re-enter the unlock code.

    • The phone is frozen. Perform a soft reset by first pressing and holding the power button. If this does not work, try removing and re-inserting the battery (if your phone has a removable battery).

    If you're still unable to unlock your phone, try our Troubleshooting Assistant.



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