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Accessibility FAQs

General Information
  1. Refer to our Wireless Accessibility Products & Services Overview page for more information.



  2. Yes, the Verizon Wireless National Accessibility Customer Service is a dedicated team with trained staff to support our customers who may need additional assistance due to a physical or cognitive impairment. They can be reached at (888) 262-1999, Mon - Fri, 8:30 AM - 5:30 PM ET.



  3. Yes. To assist Verizon customers with visual impairments, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:

    • Braille
    • Large print format
    • Audio CD
    • CD-Rom

    If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service at (888) 262-1999, Mon - Fri, 8:00 AM - 9:00 PM ET.



  4. Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment.

    When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting.

    Also, you can use RTT right on your compatible smartphone, without any additional devices.

    For more information, refer to our RTT resource page.



  5. Real-time text (RTT) is currently available on the following Verizon phones:

    Note: This list will continue to grow as more compatible phones are released.

    Steps for using RTT vary by device. Select a phone from the list above to see device-specific instructions on how to use RTT.

    Android is a trademark of Google, Inc. G6 is a trademark of LG Electronics, Inc. LG, LG Life's Good, and the LG logo are registered trademarks of LG Corp. Apple and iPhone are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. © 2018 Samsung Electronics America, Inc. Samsung and Galaxy Note are trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Appearance of device may vary. MOTOROLA, Stylized M Logo, MOTO and the MOTO family of marks are trademarks of Motorola Trademark Holdings, LLC. © 2018 Motorola Mobility LLC.



  6. Your mobile phone must be TTY-compatible to use it on our network with a TTY machine. To find out if a phone is TTY-compatible:

    1. Go to our Shop Phones and Devices page.
    2. Select a phone you're interested in.
    3. Click the SPECS tab.
    4. Scroll down to view the features to see if it's TTY compatible.


  7. Yes, we offer several hearing-aid-compatible devices. Learn more about compatible phones, new technologies and HAC ratings by visiting the Hearing Aid Compatibility page.



  8. Yes, Verizon Wireless does offer Free 411 to customers who qualify for the service. To learn more, please visit our Free 411 resource page.

    For additional information, call:

    Verizon Wireless National Accessibility
    Customer Service Center
    8 AM to 9 PM ET, Mon - Fri
    (888) 262-1999 or *611 from your wireless phone



  9. Yes. There are a variety of existing features found on phones today that may assist the customer with his or her communications. To find a list of the types of features to look for on the phones, please go to the Accessibility device features and apps page and select the information that applies to you.



  10. Yes. To assist Verizon customers with visual impairments, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:

    • Braille
    • Large print format
    • Audio CD
    • CD-Rom

    If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service at (888) 262-1999, Mon - Fri, 8:00 AM - 9:00 PM ET.



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