Accessibility FAQs

General Information

  1. Where can I learn more about Verizon Wireless products and services for people with disabilities?

    Refer to our Wireless Accessibility Products & Services Overview page for more information.

  2. Is there a specific Customer Service number for people with disabilities?

    Yes, the Verizon Wireless National Accessibility Customer Service is a dedicated team with trained staff to support our customers who may need additional assistance due to a physical or cognitive impairment. They can be reached at (888) 262-1999, Mon - Fri, 8:30 AM - 5:30 PM ET.

  3. Does Verizon offer their bills and/or brochures in a different format?

    Yes. To assist Verizon customers with visual impairments, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:

    • Braille
    • Large print format
    • Audio CD
    • CD-Rom

    If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service at (888) 262-1999, Mon - Fri, 8:30 AM - 5:30 PM ET.

  4. What is real-time text (RTT)?

    Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment.

    When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting.

    Also, you can use RTT right on your compatible smartphone, without any additional devices.

    For more information, refer to our RTT resource page.

  5. Is my Verizon phone compatible with real-time text (RTT), and how do I use RTT?

    Real-time text (RTT) is currently available on the following Verizon phones:

    Note: This list will continue to grow as more compatible phones are released.

    Steps for using RTT vary by device. Select a phone from the list above to see device-specific instructions on how to use RTT.

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  6. Can I use my mobile phone with a TTY machine?

    Your mobile phone must be TTY-compatible to use it on our network with a TTY machine. To find out if a phone is TTY-compatible:

    1. Go to our Shop Phones and Devices page.
    2. Select a phone you're interested in.
    3. Click the SPECS tab.
    4. Scroll down to view the features to see if it's TTY compatible.
  7. Do you have mobile phones that are compatible with a hearing aid?

    Yes, we offer several hearing-aid-compatible devices. Learn more about compatible phones, new technologies and HAC ratings by visiting the Hearing Aid Compatibility page.

  8. Does Verizon Wireless offer Free 411 for people with disabilities?

    Yes, Verizon Wireless does offer Free 411 to customers who qualify for the service. To learn more, please visit our Free 411 resource page.

    For additional information, call:

    Verizon Wireless National Accessibility
    Customer Service Center
    8:30 AM to 5:30 PM ET, Mon - Fri
    (888) 262-1999 or *611 from your mobile phone

  9. Does Verizon Wireless have devices with specific features for various disabilities?

    Yes. There are a variety of existing features found on phones today that may assist the customer with his or her communications. To find a list of the types of features to look for on the phones, please go to the Accessibility device features and apps page and select the information that applies to you.