My Verizon Support
Add a New Device & New Line of Service Using My Verizon

Ready to purchase a new device and create a new line of service for it? It's easy and convenient to add a line anytime in My Verizon or with the My Verizon app.

Sign in to My Verizon to add a new device to your account. You can choose from the newest devices and accessories available and:

It's that simple to buy a new phone and add a new line of service for it. We've got all the answers for you below, beginning with a how-to video followed by step-by-step instructions to buy a new device and add a line of service for it.

And don't forget to add accessories while you're ordering, like a protective case or extra charger.

How to Buy a New Device and Add a New Line of Service

(Video Length - 3:42)

Are you ready to add a new line of service to your existing Verizon Wireless account? Watch this video to see the steps.

To follow along with the video, open the Devices page, where you'll start by seeing the top phones, tablets and devices to choose from.

After you've made your device selection, if you're not already signed into My Verizon, you'll be asked to do that before continuing. Pause the video when needed to continue with the steps in My Verizon. Or, print the video transcript for more guidance.

If you still have questions that need answering, check out our FAQ page.

    Frequently Asked Questions

  1. Who can add a new phone and line of service to my account?

    If you're the Account Manager or Account Owner, you can complete this action online in My Verizon. Learn more about account access roles.

  2. How do I add a new device and keep my current plan?

    You can add a new device online and keep your plan the same in My Verizon or using the My Verizon app. For instructions on how to add a new device using the My Verizon app, visit the My Verizon app FAQs.

    1. Go to the Devices shopping page from your smartphone, tablet or computer.

    2. Select the device you'd like to purchase.

    3. Choose a color, storage capacity (if applicable) and a payment option (monthly payments or retail price), and tap Add to Cart.

    4. Tap Add a new line.

    5. Review the previously selected color, storage capacity and payment option and tap Continue.

    6. Select a device protection option, an accessory bundle (not required) you'd like to purchase for your new device and tap Continue.

    7. Tap Keep Your Plan, if applicable.

    8. Follow the prompts to trade in your old device, if applicable.

    9. Review your order and tap Check out.

    10. Verify your shipping address and select a shipping option or in-store pick up.

    11. Review payment and device information, Terms & Conditions, then tap Place Your Order.

  3. How do I add a new device and change my data allowance or plan?

    You can add a new device and change your plan online in My Verizon or using the My Verizon app. For instructions on how to add a new device using the My Verizon app, visit the My Verizon app FAQs.

    1. Go to the Devices shopping page from your smartphone, tablet or computer.

    2. Select the device you'd like to purchase.

    3. Choose a color, storage capacity (if applicable) and a payment option (monthly payments or retail price), and tap Add to Cart.

    4. Tap Add a new line.

    5. Review the previously selected color, storage capacity and payment option and tap Continue.

    6. Select a device protection option, an accessory bundle (not required) you'd like to purchase for your new device and tap Continue.

    7. Tap Explore the new plan.

    8. Choose a new plan, then tap Add plan and go to cart.

    9. Follow the prompts to trade in your old device, if applicable.

    10. Review your order and tap Check out.

    11. Verify your shipping address and select a shipping option or in-store pick up.

    12. Review payment and device information, and Terms & Conditions, then tap Place Your Order.

  4. Can I add a device I already own to my account?

    Yes. You can add a device you already own on the Bring Your Own Device page in My Verizon.

    For step-by-step instructions, see our Bring Your Own Device FAQs.

  5. Can I add a new device to my account using an existing line, rather than creating a new line of service for it?

    Yes. That's what we refer to as an upgrade. You can upgrade to a new device and use it on an existing line on your account on the Upgrade Devices page in My Verizon.

    For step-by-step instructions, see our Upgrade Device FAQs.

  6. Can I port my phone number from my previous carrier to a new Verizon device?

    It depends on the device. To find out if your device is eligible, check out our Switch to Verizon Wireless and Keep Your Number page.

    For more information about porting your number, visit our Local Number Portability FAQs.

  7. I was unable to add a new device because of a pending order on my account. Can I remove the pending order?

    You can remove a pending order from your account on the My Orders page in My Verizon.

    Note: Only an Account Owner or Account Manager can request that a pending order be removed.

    Once the pending order has been removed, you can add a line by clicking the My Verizon tab and tapping Get a new device.

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