Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Galaxy Note7
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Convoy™ 3
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ 7
Verizon Jetpack® MiFi® 6620L
LG G4™
Apple® iPhone® 4s
Apple® iPad® 2
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
Samsung Galaxy J3 V
Samsung Galaxy Note® 3
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
LG Cosmos™ 3
Moto Z Force Droid Edition
Brigadier™ by Kyocera
Samsung 4G LTE Network Extender
Apple® iPhone® 7 Plus
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MINI by MOTOROLA
LG G Vista
HTC Desire® 526
LG V10™
LG G2
Pantech 4G LTE Global USB Modem UML290
LG G5
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
LG Extravert™ 2
DROID RAZR M by MOTOROLA
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal® 2 by LG
LG K8 V
DuraXV
Moto Z Droid Edition
Verizon 4G LTE USB Modem 551L
HTC One® (M8)
GizmoGadget™ by LG
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
LG G Pad 8.3 LTE
hum by Verizon
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon 4G LTE USB Modem UML295
Gear S2
Galaxy Note® Edge
DROID RAZR by MOTOROLA
Nexus 6
Samsung Convoy® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG K4™ LTE
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Verizon LTE Internet and Home Phone
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
BlackBerry® Bold™ 9930 smartphone
Nokia Lumia 928
Transpyre™ Prepaid
Verizon Wireless AirCard® 595
Verizon Ellipsis® 10
HTC Desire® 626
HTC Desire® 530
Moto X™ (2nd Gen.)
Samsung Brightside™
PRIV™ by Blackberry®
Samsung Intensity™ II
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Exalt™
Moto G™ by Motorola
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
iPad® Air 2
Moto X™ by Motorola
Gear S®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
HTC One®
LG Optimus Zone™ 2 Prepaid
HTC 10™
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
LG Revere®
Microsoft Surface 3
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX HD by MOTOROLA
DROID DNA by HTC
Nokia Lumia Icon
LG Cosmos™ 2
LG Octane™
Samsung Galaxy S® III mini
Samsung Intensity™ III
Samsung Convoy™
LG Revere® 2
Lancet™
DROID by MOTOROLA
HTC One® (M8) for Windows®
LG Exalt™II
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG Accolade™
Lancet™ for Android™
LG G Pad™ X8.3
Galaxy Tab E
Apple® iPad® Air™
Lucid™3 by LG
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
Samsung Galaxy Tab® 4 (10.1)
Ellipsis™ Jetpack® MHS815L
G Pad™ 10.1 LTE
LG enV®3
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Verizon Wireless USB760 Modem
Samsung Gusto®
DROID INCREDIBLE 2 by HTC
G Pad™ 7.0 LTE
HTC One® remix
Google Nexus 7
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
Enact™ by LG
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Apple® iPad® with Wi-Fi + 4G
LG Cosmos™
Samsung Haven™
LG VX8300
BlackBerry® Z30 smartphone
Ellipsis® Kids
Samsung Galaxy Tab®
BlackBerry® Bold 9650 smartphone
Pantech Breakout™
Hydro ELITE by KYOCERA
iPad® mini 4
LG Extravert™
Galaxy Nexus by Samsung
DROID X by MOTOROLA
Spectrum™ 2 by LG
Samsung Galaxy Stellar™
Motorola Barrage™
Samsung Illusion™
Motorola MOTO™ W755
HTC Desire® 612
Lucid™2 by LG
LG enV® TOUCH
Verizon Wireless AirCard® 595U USB Modem
Casio G'zOne Boulder®
LG enV®2
Verizon Converged VOIP Device
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
HTC One® max
Samsung Intensity™
LG Migosm
Lucid™ by LG
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
LG Vortex™
DROID 3 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Apple® iPad® with Retina display
ZenPad™ Z8
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Perception™
Samsung Alias™ 2
Samsung Fascinate™
Motorola XOOM™ 4G LTE
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
LG VX5500
Samsung Knack™
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
THUNDERBOLT™ by HTC
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Samsung Gear S2 classic
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Pearl™ Flip 8230 smartphone
LG Optimus Zone™
Nokia 2366i
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UM175 USB Modem
Pantech Marauder™
Samsung Galaxy Tab® S
LG VX5400
Casio G'zOne Brigade®
Intuition™ by LG
Samsung Galaxy Camera®
Samsung SCH-u340
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Moto X™ - Designed by You
Samsung Galaxy Legend™
Samsung Galaxy View
HTC Rhyme™
LG VX8360
DROID CHARGE by SAMSUNG
Samsung Galaxy Note® 10.1
HP Spectre x2
BlackBerry® Curve™ 9330 smartphone
Motorola W385
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Luge™ by Motorola Prepaid
Delphi Connect
Pantech Caper™ Prepaid
Sony Xperia® PLAY
Apple® iPad®
Verizon Wireless Escapade®
HTC Rezound™
Verizon Wireless UM150 USB Modem
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Samsung Alias™
Verizon Wireless G'zOne Type-S
Samsung SCH-u410
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless CDM8975
Samsung SCH-u430
Pantech Crux™
LG Chocolate® Touch
Verizon Wireless Coupe™
HTC Trophy™
Motorola XOOM™
LG VX5300
Spartan GoCam™
LG Dare™
Samsung Juke
Samsung Galaxy Tab® (7.7)
LG Chocolate®
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Voyager™
Spectrum™ by LG
LG Optimus Exceed™ Prepaid
LG VX8350
Revolution™ by LG
LG VX5200
Motorola Adventure™ V750
LG Ally™
LG Enlighten®
Sierra Wireless AirCard® 555D
LG enV®
Blackberry Classic Non-Camera
HP® Mini 1151NR Netbook
BlackBerry® Torch™ 9850 smartphone
Motorola V325
LG VX3300
Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
LG VX3200
Samsung Omnia® II
Samsung Rogue™
LG VX6100
Motorola MOTOKRZR K1m
Samsung SCH-a870
Motorola E815
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
Verizon Wireless PC5750 PC Card
Motorola W315
Pantech PN-215
LG Chocolate® 3
Samsung Continuum™
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a670
DROID XYBOARD 8.2 by MOTOROLA
Gateway® LT2016u Netbook
Motorola V60s
DROID ERIS by HTC
LG Clout™
Nokia 6205
Motorola RAZR V3m in Gray
LG VX4650
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a930
Motorola Rival™
Motorola MOTO™ Z6c World Edition
Casio EXILIM
DROID PRO by MOTOROLA
Samsung Trance™
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung Gleam®
LG VX8700
LG Versa™
Samsung Gem™
Motorola CITRUS™
Motorola Entice™
Verizon Wireless CDM8950
BlackBerry® 8830 World Edition smartphone
Nokia 6215i
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Sharp KIN™ TWO
LG Glance™
Motorola V325i
Samsung N150 Netbook
LG VX4500
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless PN-300
LG VX6000
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-a850
Nokia 7705 Twist™
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 10.1 by MOTOROLA
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung Zeal™
Nokia 2605 Mirage
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Nokia 6315i
Kyocera KPC650
Samsung SCH-u620
Nokia 7205 Intrigue™
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Verizon Wireless Salute™
LG Fathom®
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
LG VX8100
HP® Mini 311-1037NR Netbook
Verizon Wireless V620
Jest™
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Kyocera K323
Motorola T720
Motorola Krave™ ZN4
Pantech PN-820
Motorola Q™
Samsung Saga™
Samsung i600 Smartphone
HTC Apache XV6700
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Kyocera KX444
Kyocera KX1v
LG VENUS™
Motorola MOTORIZR Z6tv
Kyocera SE47
Motorola C343
Motorola V120e
LG V
Motorola MOTOSLVR L7C
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 210-1076NR Netbook
Motorola V325xi
Kyocera KX2
Motorola T300p
Motorola T730
Samsung SCH-a310
Samsung SCH-a530
Samsung Renown™
LG VX4700
HTC Touch Pro™
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Motorola C333
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Android™ Operating System (OS) FAQs

General Information
  1. What is the Android operating system (OS)?

    Android is an OS created by Google™ for use on mobile devices, such as smartphones and tablets. It's an OS that's available on devices made by a variety of manufacturers, giving you more choices of device style and pricing. Also, with the Android OS, you can customize your device in many ways.

    You can learn more on the Android OS Support page.



  2. How can I find out which Android OS version is on my device?

    The steps to find the current OS version vary by device. Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.

    To find out which Android OS is on your device:

    1. Open your device's Settings.
    2. Tap About Phone or About Device.
    3. Tap Android Version to display your version information.


  3. How do I update my device to the latest version of the Android OS?

    Device models receive software updates at different times. Typically, you'll receive a notification on your device, letting you know there's an update available.

    You can also check the Advanced Devices - Software Updates page regularly to see if your device can be updated. Instructions for completing an OS update are available on that page as well.



  4. Is there a cost to update my Android OS?

    No, updating your Android OS is free. You won't be charged for the update or for the data usage to receive the update.



  5. Where can I learn more about OS updates?
  6. Do I need a Gmail™ account to use an Android device?

    No, you don't. However, it's highly recommended because many of the services require you to sign in with a Gmail account to use them. For example, you won't be able to access Google Play™ to download apps.

    You can set up a free Gmail account online or from your device.



  7. What is Google Play?

    Google Play is the Android storefront where you can shop for apps, games, music, videos and books for your Android device. It offers both free and paid apps. Any items you download from Google Play will also be available on other compatible Android devices you've connected to your Google account.



  8. Are Android devices capable of receiving future OTA (Over the Air) software updates?

    Yes, you can receive OTA software updates on Android devices.



  9. Can I transfer content, like contacts, pictures and video, from one Android device to another?

    Yes, using your Google account, you can sync and transfer contacts across multiple Android devices. You just need to sign in to each device using your same Google username and password.

    You can also sync media (e.g., pictures, videos, etc.) through Google+ or Verizon Cloud.



  10. Do Android devices dedicate a certain amount of memory to apps, widgets, etc?

    No, there's not dedicated memory on the device for apps, widgets, etc.



  11. How many Android apps can I have open at one time?

    The number of simultaneous apps open will vary by device because the Android OS will stop some idle apps from running. Additionally, it's recommended that you close apps you're not using to conserve your device's energy and help it run at its optimal speed.



  12. Can I sync my Android device with my corporate email and calendars?

    Yes, you can sync your Android device with your corporate email, contacts and calendar through Exchange. You can even view your work and personal email accounts in a single, unified inbox.

    For device-specific instructions on how to sync your email, go to our Interactive Simulators page. Select your device from from the list and select the Email section.



  13. Can I purchase an Android device online?

    Yes, you can purchase Android devices online on our Android smartphones page.



  14. If Google crashes, will there be issues with the Android apps?

    No, Google is a collection of services that run independently from Google Play apps. Individual Google services, such as Gmail or Google Calendar, might not receive updates, or you may not be able to access a certain function if a specific service stops working. For example, if Google Play is impacted, you may not be able to access the Google Play Store on your device.



Marshmallow
  1. What is Marshmallow?

    Marshmallow is version 6.0 of the Android operating system (OS).



  2. Is Marshmallow available for my Android device?

    Marshmallow is only available on select Android devices. Some newly released Android devices will ship with Marshmallow preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Marshmallow update is available for your device.



  3. Where can I learn more about Marshmallow?

    You can find general information about Marshmallow and learn about the key features on our Support website.



Lollipop 5.0
  1. What is Lollipop?

    Lollipop is version 5.0 of the Android operating system (OS).



  2. Is Lollipop available for my Android device?

    Lollipop is only available on select Android devices. Some newly released Android devices will ship with Lollipop preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the Lollipop update is available for your device.



  3. How do I access Quick Settings in Lollipop?

    Quick Settings allows you to access frequently used settings including connectivity settings, flashlight and screen rotation. To access Quick Settings, swipe down twice from the top of the screen.



KitKat
  1. What is KitKat?

    KitKat is version 4.4 of the Android operating system (OS).



  2. What are the features of KitKat?

    For more information about the features available with KitKat, refer to our Android OS Support page.



  3. Is KitKat available for my Android device?

    KitKat is only available on select Android devices. Some newly released Android devices will ship with KitKat preloaded. If your device is running an older Android version, you can regularly check the Advanced Devices - Software Updates page to see if the KitKat update is available for your device.



  4. What is Immersive mode in KitKat?

    Immersive mode is a full-screen feature in KitKat. It uses your entire screen while reading books, watching movies, playing games and listening to music to maximize the available viewing area. The notification bar, navigation buttons and battery icon are hidden from view while you're in this mode.



  5. How do I exit Immersive mode in KitKat?

    Immersive mode hides the notification bar, navigation buttons and battery icon from view. To restore these items and exit Immersive mode, swipe your finger along the edge of the top or bottom of the screen.



Jelly Bean
  1. What is Jelly Bean?

    Jelly Bean is version 4.3, 4.2 and 4.1 of the Android operating system (OS).



  2. What are the features of Jelly Bean?

    For more information about the features available with Jelly Bean, refer to our Android OS Support page.



  3. Is Jelly Bean available for all Android devices?

    No, Jelly Bean is only available for certain Android devices. You can regularly check the Advanced Devices - Software Updates page to see if Jelly Bean is available for your device or if it's coming soon.



  4. Will I still be able to use my apps if I upgrade to Jelly Bean from a previous OS version?

    Yes, however you may need to reinstall* certain apps. For more information about a specific app, go to Google Play.

    *Data usage may apply.



  5. When can I update my device to Jelly Bean?

    This depends on which device you have. Check the Advanced Devices - Software Updates page regularly to see if your device can be updated to Jelly Bean.



Troubleshooting
  1. Where can I get help troubleshooting an issue with my Android device?

    If you're having an issue with your Android device, our online Troubleshooting Assistant may be able to help. Select your device name from the list to view the troubleshooting topics available.

    Android is a trademark of Google, Inc.



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