Android™ Support

Explore more ways to enjoy your mobile life with Android operating system (OS). Each new Android OS version provides more useful features, options and ways to keep you connected and current. Android's smart, intuitive design and exclusive features have helped it become the world's most popular mobile platform.
Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® SE
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Verizon Jetpack® MiFi® 6620L
Google Pixel
Samsung 3G Network Extender
Samsung Galaxy J3 V
Apple® iPad® 2
Moto Z Force Droid Edition
LG G3
LG G4™
Verizon Ellipsis® 8
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Samsung Galaxy Note7
Apple® iPhone® 4
Samsung Gusto® 3
Samsung Galaxy J3 (2016)
LG Revere® 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Cosmos™ 3
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
HTC Desire® 526
LG G Vista
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Hum by Verizon
Casio G'zOne Commando®
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Verizon Wireless Home Phone
Verizon LTE Internet and Home Phone
GizmoGadget™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
V20™
LG G2
GizmoPal® 2 by LG
Samsung Convoy™ 3
DuraXV
GizmoPal™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
Samsung Convoy® 4
Microsoft Lumia 735
LG K8 V
Verizon Ellipsis® 10
Stylo™ 2 V
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem 551L
Moto Z Droid Edition
HTC One® (M8)
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Ravine® 2
Verizon 4G LTE Broadband Router
Moto G™ by Motorola
DROID ULTRA by MOTOROLA
LG K4™ LTE
PRIV™ by Blackberry®
Verizon 4G LTE USB Modem UML295
HTC Desire® 530
Nexus 6
HTC One M9
Samsung Galaxy Note® II
iPad® Pro
Samsung Convoy™ 2
Sony Xperia® Z3v
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
Gear S®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Samsung Gusto® 2
iPad® Air 2
HTC Desire® 626
Moto G Play
Moto X™ by Motorola
Nokia Lumia 822
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
LTE Internet (Installed)
Samsung Galaxy S® 4 mini
LG Exalt™
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® mini with Retina display
Microsoft Surface 3
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Gear S2
Moto E™ Prepaid
Samsung Intensity™ II
Samsung Galaxy Tab® 2 (7.0)
Verizon SureResponse®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One®
Galaxy Tab E
DROID by MOTOROLA
LG Terra™
Galaxy Tab E (8.0)
Kyocera DuraXV+
LG Revere®
LG Octane™
LG Optimus Exceed™ 2
HTC 10™
iPad Pro™ (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
Apple® iPad® Air™
Samsung Intensity™ III
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
Blackberry Classic
LG Exalt™II
Samsung Galaxy Tab S2
Samsung Galaxy S® III mini
DROID DNA by HTC
LG Revere® 2
DROID RAZR MAXX by MOTOROLA
Ellipsis® Kids
Verizon Wireless USB760 Modem
Nokia Lumia Icon
ZenPad™ Z8
LG Accolade™
Lancet™ for Android™
HTC One® (M8) for Windows®
LG enV®3
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Q10 smartphone
Apple® iPad® with Wi-Fi + 4G
LG G Pad™ X8.3
Enact™ by LG
ZenPad™ Z10
G Pad™ 10.1 LTE
DROID RAZR HD by MOTOROLA
Lancet™
Samsung Gusto®
Samsung Galaxy Tab®
DROID INCREDIBLE 2 by HTC
Pantech Breakout™
Lucid™3 by LG
Apple® iPad® mini
Dell™ Vostro™ V13 Laptop
LG 4G LTE USB Modem VL600
G Pad™ 7.0 LTE
Samsung Galaxy Tab® (10.1)
Casio G'zOne Ravine®
Hydro ELITE by KYOCERA
BlackBerry® Z10 smartphone
iPad® mini 4
Watch Urbane™ 2nd Edition LTE
Samsung Illusion™
DROID X by MOTOROLA
LG Vortex™
Motorola XOOM™ 4G LTE
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Haven™
BlackBerry® Z30 smartphone
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
LG Cosmos™
Casio G'zOne Boulder®
HTC One® remix
Motorola MOTO™ W755
Windows Phone 8X by HTC
Galaxy Nexus by Samsung
LG VX8300
DROID X2 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Galaxy™ Stratosphere™ II
Delphi Connect with 4G LTE Mobile Hotspot
Apple® iPad® with Retina display
LG enV®2
Motorola Barrage™
Verizon Wireless UMW190 Global USB Modem
Nokia 2366i
LG enV® TOUCH
LG VX5500
BlackBerry® Bold 9650 smartphone
LG Extravert™
Spectrum™ 2 by LG
HTC Desire® 612
DROID INCREDIBLE by HTC
Samsung Fascinate™
Lucid™2 by LG
Samsung Knack™
HTC One® max
DROID 3 by MOTOROLA
Samsung Galaxy Tab® S
LG Cosmos™ Touch
Samsung Alias™ 2
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
THUNDERBOLT™ by HTC
iPad® mini 3
LG Migosm
Pantech Hotshot™
HTC Rhyme™
LG Optimus Zone™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Samsung Intensity™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless AirCard® 595U USB Modem
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Pantech Perception™
Samsung ATIV SE™
Verizon Converged VOIP Device
Pantech Marauder™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Spectre x2
Samsung ATIV Odyssey™
Casio G'zOne Rock™
Samsung Galaxy™ Stratosphere™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Motorola W385
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung Galaxy Camera®
LG VX5400
Intuition™ by LG
Casio G'zOne Brigade®
Verizon Wireless USB720 Modem
Samsung Galaxy Legend™
BlackBerry® Curve™ 8330 smartphone
Samsung Gear S2 classic
Moto X™ - Designed by You
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Curve™ 9330 smartphone
LG VX8350
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
Spartan GoCam™
HTC Rezound™
Samsung Juke
DROID 2 by MOTOROLA
Samsung Galaxy Note® 10.1
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy View
LG Ally™
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Samsung Alias™
Verizon Wireless USB727 Modem
Luge™ by Motorola Prepaid
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Pantech Crux™
Apple® iPad®
Pantech Caper™ Prepaid
Verizon Wireless PC5750 PC Card
Samsung SCH-u410
Verizon Wireless Coupe™
Motorola Adventure™ V750
Verizon Wireless Escapade®
LG Voyager™
Spectrum™ by LG
Revolution™ by LG
Motorola MOTO™ VU204
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
HTC Trophy™
Casio EXILIM
HP® Mini 1151NR Netbook
LG Optimus Exceed™
Sony Xperia® PLAY
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola MOTOKRZR K1m
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9370 smartphone
Sharp KIN™ ONE
Samsung SCH-a870
Verizon Wireless CDM8975
Samsung Omnia® II
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325
LG enV®
Samsung Gem™
Motorola MOTO™ Z6c World Edition
LG VX5200
LG Chocolate®
Motorola W315
LG VX3200
Sierra Wireless AirCard® 580
Samsung Zeal™
Motorola E815
LG VX3300
Verizon Wireless Salute™
Motorola Entice™
G'zOne Boulder™ Black and Silver
Motorola RAZR V3m in Gray
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Blackberry Classic Non-Camera
LG VX6100
LG VX4500
LG VX8700
Pantech PN-820
Motorola Rival™
LG VX5300
Pantech PN-210
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
LG Chocolate® 3
Motorola RAZR V3c
Motorola V325i
LG VX6000
Samsung FlipShot®
Samsung Continuum™
Samsung SCH-a850
Motorola MOTO Q™ 9c
HTC Merge®
Nokia 6015i Prepaid
LG VX4650
Motorola MOTO™ Z6cx World Edition without Camera
Sharp KIN™ TWO
LG Glance™
Nokia 2605 Mirage
DROID ERIS by HTC
LG V
Samsung Glyde™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
Motorola V710
Nokia 7705 Twist™
Samsung i700 Pocket PC
Motorola CITRUS™
Pantech PN-215
Samsung SCH-a310
Verizon Wireless Adamant™
LG Fathom®
Nokia 6205
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-3010nr Notebook
Samsung Gleam®
Samsung Omnia®
Samsung Sway™
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Samsung SCH-a950
LG Clout™
Motorola V60s
Samsung SCH-i760
Kyocera K323
Motorola Krave™ ZN4
Jest™
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Samsung Renown™
Kyocera KPC650
Motorola MOTO Q™ music 9m
HP® Mini 311-1037NR Netbook
HP® Mini 110-3098NR Netbook
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless PN-300
Gateway® LT2016u Netbook
LG VX9400
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
HTC Touch Pro™
Verizon Wireless CDM8950
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola V265
BlackBerry® 7250
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Verizon GizmoTab™
Nokia 7205 Intrigue™
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
Samsung SCH-a650
Kyocera SE47
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 2128i
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
HP Elite x2 1012
Samsung SCH-a530
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Motorola MOTOSLVR L7C
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Verizon Ellipsis™ 8 HD
Motorola V65p

About Android

Operating System (OS) FAQs
[FAQs]
Learn more about smartphone operating systems, including Android, iOS BlackBerry and Windows Phone.
App Finder FAQs
[FAQs]
Learn about App Finder, a simple way to find cool apps for your Apple® or Android™ smartphone.
Google™ Dashboard
[Device-Specific Instructions]
Can I block an android phone from downloading apps?
[Community]
Can I block my daughter android phone from the internet totally so she can not download any messaging apps and just use the normal messaging.  She keeps downloading kick, etc...
Can I decrease the number of rings before calls go to voice mail?
[Community]
How can I get calls to voicemail after 5 seconds instead of 30?
Can I get rid of .txt files?
[Community]
I just noticed I have a large number of xxxx.txt files, where the x's are different number strings.  When I open them it appears they are some sort of code or download.  Can I get rid of these files?
Can I retrieve deleted contacts?
[Community]
Can I retrieve deleted accounts
Can I retrieve my voicemail from another phone?
[Community]
Can I retrieve my voicemail messages from a different phone. My cell phone does not seem to be working and I do have a voicemail I would like to hear.
Can I use my device to locate another device on my account?
[Community]
Can I locate a phone on my account with my other phone on the same account
Can I view web browser history for one of the devices on my account?
[Community]
Is there a way to get the history off one of my verizon android phones that is still active with serive? Including the history when I was in inconeito mode?
Can you turn volume on remotely?
[Community]
Lost phone somewhere in house
How can I find out what Android operating system my phone is using?
[Community]
How can I find out what Android operating system my phone is using?  Also - I want to use a free music player that allows me to set the order of the music being played
How can I save or download pictures that were sent via text messaging?
[Community]
How do I save or download pictures that were sent via text messaging?
How can I turn off voicemail?
[Community]
I want to shot off my voicemail so people can't leave me messages. How do I get this accomplished?
How do I Remove the Lock Screen?
[Community]
I can't remove lock screen, It says "Turned off by administrator, encryption policy or credential storage"
How do I access the internet on my device?
[Community]
I'm unable to access the internet from my Samsung Galaxy Stratosphere 2.  There was a Google update last week that may be the cause.  Is there any way to fix this?  Thanks! Kathy75
How do I change the automatic signature line for outgoing email?
[Community]
Skipper1958 asked Verizon Wireless: Q: How do I change the automatic signature line for outgoing email? A: Open up your email application and tap the menu key. Then select where you see your email address and look for the signature option.
How do I close out of multiple apps?
[Community]
How do I close out the app when I am finished? I have used up all my time on the net because the app did not close and I did not know it.
How do I delete all my emails at once?
[Community]
I have hundreds of emails I would like to delete in one fell swoop.
How do I delete apps I no longer use?
[Community]
I have all kinds of apps i no longer use, how do i delete?
How do I delete apps that came with my device?
[Community]
I really do not want the apps that came with the phone. They are constantly updating. They use up the Data time. google music is always running.I would like them removed from the phone. I tried using the delete and uninstall and it does not work.I have 250 mb of data and down to 45...I keep my phone off,...
How do I disable Google Hangouts?
[Community]
How do I get rid of Hangouts?
How do I find my lost android device?
[Community]
How can I find my lost android phone
How do I find the SIM card number in my HTC desire?
[Community]
Where is the sim card number on the htc Desire 526. Sim card was pre-installed and according to instructions the number was suppose to be printed on back of the card. Nothing is there. I need this number to replace a phone that was destroyed.@
How do I get deleted contacts back?
[Community]
My phone deleted the phone contact in my address bookNeed to know how to get them back
How do I get my contacts working again?
[Community]
Everything was fine. My phone worked well, and I had everything just 5he way I like it. Since 5he lollipop update I get the message that contacts has stopped so apparently I can't dial out. I have reset my phone, and I still get the message. I need a phone that can make phone calls. Please fix this asap....
How do I get my information back that was deleted from my SD card?
[Community]
Since making the latest update, my SD card shows as blank. All of my pictures, etc. are gone. It also doesn't recognize the SD card, and won't let me save anything to it. The SD card worked perfectly before the update. How do I get my information back??
How do I get rid of the NFL app?
[Community]
How to get rid of this app
How do I get rid of the repeat notifications tone?
[Community]
Does anyone has this problem? only way to tone it off is to stop all notifications on my Google account and phone settings
How do I locate my lost phone?
[Community]
Is there a way to locate a lost phone?
How do I remove 'Asked to download android' popup when connecting to internet?
[Community]
If I click on my internet app or go to a link, a pop-up appears asking to download for android.  It is a black screen and picture of the android icon in green with a status bar moving back and forth.  I cannot access anything via the internet because of this.  I cannot hit the "back" button...
How do I remove all information from my SIM card?
[Community]
Hi. I just got a new phone (Galaxy S5), and so I tried to remove information from my old phone, the Stratosphere 2, and I almost did. But, whenever I boot up the phone it still shows my number on the old phone and wants to activate the phone for that number. For example, when I use the web browser...
How do I remove visual voicemail from my droid phone?
[Community]
I do not with to sign up for visual voice mail, but I haven't been able to remove it from my phone.  It is annoying because everytime I get a voicemail it tries to get me to sign up for the visual voice mail service.Thanks in advance!
How do I restore the Google Playstore?
[Community]
I accidentally uninstalled google playstore on my phone and now I can't figure out how to reinstall it.
How do I restrict a device from being able to purchase games?
[Community]
How do I shut off buying for games
How do I set up my verizon email?
[Community]
How do I set up my verizon email on my Android?
How do I set up voice mail on an Android device?
[Community]
I changed from an iPhone to a droid and I don't know how to set up my voicemail.  I've tried to *86 but it asks me for my mailbox number.  I have tried the phone number, my password, and nothing.  Helpvoi
How do I skip through the prompt when calling my voicemail?
[Community]
How do I skip through the prompt when calling my voicemail? I want to go straight to my message not hear the  date, number adn duration.
How do I track a lost android device?
[Community]
My son lost his phone.... I know there's a way to find lost I phones, is there anything similar for android?
How do I transfer content from an Apple device to Android?
[Community]
I haven't had Android since the Droid X days, how much of a hassle is it to convert from iPhone to Android? Music, Pictures, etc?Suggestions?Thank you
How do I transfer photos on phone to SD card?
[Community]
How do I transfer photos on my phone to SD card in the phone?
How do I transfer pics and messages to a new device?
[Community]
How do I transfer pics and text messages from one Android to a new Android. Cloud only backing up my contacts.
How do I turn command center back on?
[Community]
Turned of my command center. Anyone know how to get it back?
How do I turn data off?
[Community]
How do I turn data off on my sons phone when it reaches the limit?
How do I turn off read report for messaging?
[Community]
How do i turn off read report for message ....in group texts some of the people I send messages to have to confirm they received my texts...its annoying to say the lease... It doesn't always show up on others phones only 1 person really, and it doesnt always show up on there phone....
How do I use music files as ringtones?
[Community]
Ring tones in my music, How do I get them to my ring tones?
How do i change the number of rings until voice mail picks up?
[Community]
Just need to know how to change the number of rings until voice mail answers, didnt seem to have the option.
How do i set up my email without a PORT number?
[Community]
im trying to set up my email - POP3 as instructed from my laptop; then went thru all the steps on phone..Selected Outlook, put in p/w and other info- however, I tried the PORT they had, it came back couldn't connect...I searched and searched my laptop - came up with 2 numbers; but, tried them and still...
How do you delete your history on Google Chrome?
[Community]
How do you delete your history off the chrome?
How many messages can I store with basic Visual Voice Mail?
[Community]
I have been a Verizon customer for a few years, and recently switched to an Android phone (was using an iPhone).  I understand that the free basic Visual Voicemail provided by Verizon gives me 20 messages.  Do I have to manually delete them to stay under that number or will Verizon automatically...
How much data would I use listening to Amazon Music for an hour?
[Community]
nd want to listen to music from an on-line source like Amazon Music how much data will I use in an hour
Is Google Play an important service on my device?
[Community]
Is Google play important service to my phone?
Is VZ Navigator a free service?
[Community]
Does my plan include Vz navigator?
Is it possible to retract a sent text message?
[Community]
Is there any way to retract or delete a text message sent from (Verizon Messaging) the intended receivers inbox/text messaging if the message was not opened?
What is 'Cast Screen' for?
[Community]
I have cast screen on my phone. What is it for?
What is a "Mobile Hotspot?"
[Community]
WHat is a Mobil hot spot
Where can I find my contacts that disappeared?
[Community]
My contact information  has vanished. Is there any wsy to retrieve it?
Where do I find the security key for my mobile hotspot?
[Community]
Where do you find the security hey for your mobile hot spot
Why are my text messages still going to my old device?
[Community]
Some calls and text messages are still going to my old gophone. Verizon says this is not possible, but it is happening. I called Verizon and I was told to power down the old phone for 24 hours and see if that works. It did not. I removed the sim from the old phone, messages are still not going to the...
Why can't I group text with iPhone users?
[Community]
I can not group text with my friends who have I Phones. I have installed 5 various texting apps to no avail.
Why can't I receive messages from iPhones?
[Community]
Just switched from an iPhone, now I can't get messages from people with iPhones, keeps wanting to send iMessages.  How do we change it?
Why can't I recieve messages from iPhone users after switching?
[Community]
I just had to buy a new phone because my iphone wouldn't charge anymore. I got a LG Transpyre and just after I activated it, I got a message saying that I need to change my message settings on my iphone so that imessages will now come through as a regular text message. However, my iphone died and it won't...
Why didn't my phone change for daylight savings time?
[Community]
Why did the time not change on my 2 android phones, and the iPhone did change times.
Why does my LG G Pad 8.3 keep dropping wi-fi?
[Community]
Before i behind...I'm new to posting in forums:Just want to see if anyone has had problems with wifi connectivity dropping for the LG G Pad 8.3 LTE.  My tablet had been working fine but in the last week or so wifi would randomly drop.  Now it doesn't connect at all...searches for networks, saves,...
Why don't I get voice mail notifications after the upgrade?
[Community]
recently upgraded my software to version 6.0.1 only to find out I don't receive notifications when I have a voicemail anymore (little cassette).  I have tried playing with multiple settings but to no avail.  Does anyone know how to fix?
Will I be charged for roaming in an airport?
[Community]
Am I charged for my phone roaming in an airport?
Will my android device automatically connect to wi-fi?
[Community]
If i have wireless internet at home will my phone automatically use the wireless instead of data or do i have to turn data off? i am currently using the lg v10 if that makes a difference.
Will the QuadRooter Vulnerability be Patched?
[Community]
CheckPoint Recently released an update to the ZoneAlarm Mobile Security scanner, and a scan of my long-time trusty phone with the new update, reveals, that it's supposedly vulnerable to a newly announced OS Vulnerability called "QuadRooter" (CVE-2016-2503, CVE-2016-2059, and CVE-2016-5340). SAupposedly,...

How to Update

Samsung Galaxy S7 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy S7 edge Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy Core Prime Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto Z Droid Edition and Moto Z Force Droid Edition Software Update
[Updates]
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Samsung Galaxy S 5 Software Update
[Updates]
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Advanced Devices - Software Updates
[Updates]
Find out if there is a software update available for your device.
DROID TURBO 2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
DROID MAXX 2 by Motorola Software Update
[Updates]
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Samsung Galaxy Note5 Software Update
[Updates]
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Samsung Galaxy J3 (2016) Software Update
[Updates]
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LG G5 Software Update
[Updates]
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HTC Desire 526 Software Update
[Updates]
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Samsung Galaxy S 6 Software Update
[Updates]
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Samsung Galaxy Note 4 Software Update
[Updates]
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HTC Desire 626 Software Update
[Updates]
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Samsung Galaxy S6 edge + Software Update
[Updates]
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LG K4 Software Update
[Updates]
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LG V20 Software Update
[Updates]
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Droid Turbo Software Update
[Updates]
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LG K8 V Software Update
[Updates]
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Samsung Galaxy Note Edge Software Update
[Updates]
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LG G3 Software Update
[Updates]
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Samsung Galaxy S 6 edge Software Update
[Updates]
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Samsung Galaxy Note7 Software Update
[Updates]
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LG G Pad 8.3 LTE Software Update
[Updates]
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HTC One M9 Software Update
[Updates]
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HTC 10 Software Update
[Updates]
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DROID ULTRA by MOTOROLA and DROID MAXX by MOTOROLA Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Samsung Galaxy J1 Software Update
[Updates]
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LG G4 Software Update
[Updates]
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Google Nexus 6 Software Update
[Updates]
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LG Stylo 2 V Software Update
[Updates]
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Samsung Galaxy S III Software Update
[Updates]
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LG V10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto X by Motorola (2nd Gen.) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto G Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
HTC One (M8) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Pixel, Phone by Google Software Update
[Updates]
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Pixel XL, Phone by Google Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
DROID MINI by MOTOROLA Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Samsung Galaxy Note 3
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note 3.
LG Optimus Zone 3 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
HTC Desire 530 Software Update
[Updates]
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LG G Vista Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
LG G Pad X8.3 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Sony Xperia Z3v Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto X by Motorola Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
LG Transpyre Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
LG G2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: DROID RAZR M by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your DROID RAZR M by MOTOROLA.
PRIV by BlackBerry Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Verizon Ellipsis 10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Samsung Gear S2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy Note 10.1 2014 Edition Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
HTC One Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Moto Z Play Droid Edition Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy Tab S2 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Asus ZenPad Z10 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Samsung Galaxy Note II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note II.
LG G Pad 7.0 LTE Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy Tab S Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Samsung Galaxy Tab E (8.0) Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy Tab E Software Update
[Updates]
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Software Update: Samsung Galaxy Tab 2 (10.1)
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab 2 (10.1).
Software Update: DROID RAZR HD by MOTOROLA and DROID RAZR MAXX HD by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR HD or DROID RAZR MAXX HD.
Software Update: Motorola XOOM
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Motorola XOOM.
Software Update: Samsung Galaxy Tab 10.1
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab 10.1.
Software Update: Samsung Galaxy Note Pro
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note Pro.
Software Update: DROID INCREDIBLE 4G LTE by HTC
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID INCREDIBLE 4G LTE by HTC.
Software Update: Casio G'zOne Commando
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Casio G'zOne Commando.
Software Update: DROID DNA by HTC
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID DNA by HTC.
Sony Xperia Z2 Tablet Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
LG G Pad 10.1 LTE Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: DROID RAZR by MOTOROLA and DROID RAZR MAXX by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID RAZR and RAZR MAXX by MOTOROLA.
Samsung Gear S Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Samsung Galaxy S 4 mini
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy S 4 mini.
Software Update: Samsung Galaxy Tab 2 (7.0)
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab 2 (7.0).
Asus ZenPad Z8 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy View Software Update
[Updates]
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LG Optimus Exceed 2 Software Update
[Updates]
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Moto G Play Software Update
[Updates]
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Moto E Software Update
[Updates]
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Verizon Jetpack MiFi 6620L Software Update
[Updates]
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Software Update: DROID X by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID X by MOTOROLA.
Software Update: DROID 2 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID 2 by MOTOROLA.
Software Update: DROID X2 by MOTOROLA
[Updates]
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Software Update: DROID INCREDIBLE 2 by HTC
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your DROID INCREDIBLE 2 by HTC.
Software Update: Samsung Galaxy Camera
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Camera.
Software Update: Samsung Galaxy Tab 4 (10.1)
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab 4 (10.1).
Software Update: Pantech Breakout
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Pantech Breakout.
Google Nexus 7 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Samsung Galaxy Tab
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab.
Software Update: DROID CHARGE by SAMSUNG
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID CHARGE by SAMSUNG.
Software Update: Samsung Galaxy Tab 7.7
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Tab 7.7.
Software Update: HTC One max
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC One max.
Software Update: Galaxy Nexus by Samsung
[Updates]
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LG Lucid 3 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Casio G'zOne Commando 4G LTE
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Casio G'zOne Commando 4G LTE.
Software Update: Hydro ELITE by KYOCERA
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Hydro ELITE by KYOCERA.
Software Update: DROID 4 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID 4 by MOTOROLA.
Software Update: Samsung Galaxy Note 10.1
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Note 10.1.
Software Update: GizmoPal by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your GizmoPal by LG.
Software Update: THUNDERBOLT by HTC
[Updates]
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Software Update: LG Ally
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your LG Ally.
Software Update: Samsung Galaxy S 3 mini
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy S 3 mini.
Software Update: Sony Ericsson Xperia PLAY
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Sony Ericsson Xperia PLAY.
Software Update: Spectrum 2 by LG
[Updates]
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LG Watch Urbane 2nd Edition Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: DROID BIONIC by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID BIONIC by MOTOROLA.
Software Update: DROID INCREDIBLE by HTC
[Updates]
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Software Update: Samsung Galaxy Tab 4 (8.0)
[Updates]
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Software Update: DROID XYBOARD 10.1 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID XYBOARD 10.1 by MOTOROLA.
Software Update: HTC Rezound
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC Rezound.
Software Update: Samsung Galaxy Stellar
[Updates]
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Software Update: DROID 2 GLOBAL by MOTOROLA
[Updates]
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Software Update: HTC Rhyme
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC Rhyme.
Software Update: LG Optimus Zone 2
[Updates]
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Software Update: Pantech Perception
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Pantech Perception.
Software Update: Samsung Fascinate
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Fascinate.
Software Update: Samsung Galaxy Stratosphere
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Stratosphere.
Software Update: Samsung Galaxy Gear
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Gear.
LG Lancet Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: Samsung Illusion
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Illusion.
Samsung Gear S2 classic Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update: HTC Desire 612
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC Desire 612.
Software Update: Intuition by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Intuition by LG.
Software Update: LG Vortex
[Updates]
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Software Update: Revolution by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Revolution by LG.
Software Update: DROID PRO by Motorola
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID PRO by Motorola.
Software Update: DROID 3 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID 3 by MOTOROLA.
Software Update: HTC One remix
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC One remix.
Software Update: Lucid2 by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Lucid2 by LG.
Software Update: Motorola CITRUS
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Motorola CITRUS.
Software Update: DROID R2D2 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID R2D2 by MOTOROLA.
Software Update: LG Enlighten
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your LG Enlighten.
Software Update: Palm Pixi Plus
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Palm Pixi Plus.
Software Update: Pantech Marauder
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Pantech Marauder.
Software Update: Samsung Galaxy Stratosphere II
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Stratosphere II.
Software Update: DROID XYBOARD 8.2 by MOTOROLA
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your DROID XYBOARD 8.2 by MOTOROLA.
Software Update: Enact by LG
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Enact by LG.
Software Update: Samsung Galaxy Legend™
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Galaxy Legend.
Software Update: Spectrum by LG
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Spectrum by LG.
Software Update: Samsung Continuum
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Samsung Continuum.
Software Update: Motorola DEVOUR
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your Motorola DEVOUR.
Software Update: Palm Pre Plus
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Palm Pre Plus.
How do I re-start a software update?
[Community]
My kyocera brigadier tried to update today but i immediately received a phone call and the update canceled at 3% on the download. Now it says my phone is up to date with 4.4.2 instead of 5.1.1. Anyone know any way to reactivate the update to 5.1.1?
I am having trouble making calls. How do I fix this?
[Community]
I have not been able to use my phone for calls since I did the update. It shut down on me several times and it has to be restarted several times before I can make a call. I am so through with this phone and these issues.
Why did my phone need to be updated?
[Community]
Why was my android just updated ?
Why does my connection fail while trying to download the latest software update?
[Community]
I have an LG V10 and cannot receive the OTA upgrade to VS99011B. When I check for updates on the phone I get a message that the connection has been interrupted, check back when I'm on the LTE network. This happens when I am on the LTE network and have wifi on. If I use the software updater tool on my...
Why has my battery been draining so fast since I updated?
[Community]
Just recieved new software update and battery life is only 5 hrs. Before update battery lasted about 30 hrs. What s the deal
Why is my device stuck on the Verizon splash screen?
[Community]
htc one m8 is stuck on verizon splash screen after 4.17.605.9 update.  this has happened to 2 consecutive refurbished phones.  I've done factory resets and data wipe resets with no luck.
Why should I do a software update?
[Community]
Why should someone do the System Update? or Software Update?  on their phone?What all does doing that do?Does it put newer or more features on the phone as they come available?
X
  • Ends soon.
    Galaxy S7 edge
    for only $15/mo.
    After bill credit.

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