Device Protection - Terms & Conditions

Important things to know about device protection

  • Monthly charge: Total Mobile Protection (TMP) and TMP for Business are each $15 for Smartphones (Tier 1) and Watches / $12 for Smartphones (Tier 2), Basic Phones and Tablets. TMP and TMP for Business are each a combination of products, each of which is available separately: Wireless Phone Protection (WPP) is $6.85/$3.10 depending on device; Verizon Wireless Extended Warranty (EW) is $5; and Verizon Tech Coach is $9. For New York customers only, products are available separately as follows: WPP is $6.85/$3.10 depending on device; EW is $4.15/$3.90 depending on device; and Verizon Tech Coach is $4/$5 depending on device. TMP Multi-Device (MD) is $45 for 3 lines and Additional Coverage (available with TMP MD only) for up to 7 additional lines (10 lines total per account) for $11/line. TMP MD for Business is $45 (3-10 lines) and $129 (11-24 lines). For Verizon Protect (not available in NY): $17 for Smartphones (Tier 1) and Watches / $14 for Smartphones (Tier 2), Basic Phones and Tablets. Verizon Protect is a combination of products, each of which is available separately: WPP $6.85/$3.10 depending on device; EW $5; Verizon Tech Coach $9; Digital Secure $5 and Call Filter Plus $2.99. Verizon Protect MD is $50 for 3 lines and Additional Coverage is available for up to 7 additional lines (10 lines total per account) for $11/line.

  • Covered devices: Your device and standard accessories1 (if included in the loss) are covered if lost, stolen or damaged2 and/or experiences a post-warranty defect.3 Your replacement could be new or refurbished. Same color and features are not guaranteed in your replacement device.

  • Claim Limit: For TMP, TEC (Total Equipment Coverage), WPP and Verizon Protect: 3 claims (excluding approved cracked screen repair claims) allowed in any 12-month period, with a per claim max of $400 or $2,000, depending on device. For TMP MD and Verizon Protect MD: 9 shared claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $2,000 depending on device. Additional Coverage (for TMP MD or Verizon Protect MD only): 3 shared claims in any 12 months. TMP MD for Business: 3-10 lines have 9 shared claims and 11-24 lines have 33 shared claims (excluding approved cracked screen repair claims) in any 12-month period with a per claim max of $400 or $2,000 depending on device.

  • Deductibles: For device replacement, the deductible per claim will be $9/$99/$149/$199/$249 depending on device. If your smartphone is eligible for cracked screen repair, the deductible is $29.

  • Cancellation Policy: Cancel anytime and receive a prorated refund of the unused premium.

  • Device Requirements (if applicable to my transaction):
    • Open Enrollment: I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), and free of defects.
    • Bring Your Own Device (BYOD): I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), free of defects and not lost or stolen.

1. See terms and conditions below for a list of accessories covered.
2. With WPP or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD).
3. With EW or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD), except in Florida. In Florida, coverage for post-warranty defects is provided by Asurion's insurance program (device replacement deductible and claim limit apply).


Terms and Conditions:

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