Device Protection - Terms & Conditions

Important Things to Know about Device Protection:

Monthly charge:

  • Total Mobile Protection (TMP) is $15 for Smartphones (Tier 1) and Watches/$12 for Smartphones (Tier 2), Basic Phones and Tablets. TMP is a combination of products, each of which is available separately: Wireless Phone Protection (WPP) is $6.85/$3.10 depending on device; Verizon Wireless Extended Warranty (EW) is $5; and Verizon Tech Coach is $9. TMP Multi-Device (MD) is $45.00 for 3 lines and Additional Coverage (available with TMP MD only) for up to 7 additional lines (10 lines total per account) for $11.00/line. TMP MD for Business is $45 (3-10 lines) and $129 (11-24 lines).1 For New York customers only: TMP is $13 for Smartphones (Tier 1) and Watches/$10 for Smartphones (Tier 2), Basic Phones and Tablets. TMP is a combination of products, each of which is available separately: WPP is $6.75/$3 depending on device; EW is $3; and Verizon Tech Coach is $7. TMP MD and TMP MD for Business are each $39 for 3 lines and Additional Coverage (available with TMP MD only) for up to 7 additional lines (10 lines total per account) is available for $9/line. For Verizon Protect (not available in NY): $17 for Smartphones (Tier 1) and Watches/$14 for Smartphones (Tier 2), Basic Phones and Tablets. Verizon Protect is a combination of products, each of which is available separately: WPP $6.85/$3.10 depending on device; EW $5; Verizon Tech Coach $9; Digital Secure $5 and Call Filter Plus $2.99. Verizon Protect MD is $50 for 3 lines and Additional Coverage is available for up to 7 additional lines (10 lines total per account) for $11/line.

  • Covered devices: Your device and standard accessories2 (if included in the loss) are covered if lost, stolen or damaged3 and/or experiences a post-warranty defect.4 Your replacement could be new or refurbished. Same color and features are not guaranteed in your replacement device.

  • Claim Limit: For TMP, TEC (Total Equipment Coverage), WPP and Verizon Protect: 3 claims (excluding approved cracked screen repair claims5) allowed in any 12-month period, with a per claim max of $400 or $2,000, depending on device. For TMP MD, TMP MD for Business and Verizon Protect MD: 9 shared claims6 (excluding approved cracked screen repair claims5) in any 12-month period with a per claim max of $400 or $2,000 depending on device. Additional Coverage (for TMP MD or Verizon Protect MD only): three shared claims in any 12 months.

  • Deductibles: For device replacement, the deductible per claim will be $9/$99/$149/$199/$249 depending on device7. If your smartphone is eligible for cracked screen repair, the deductible is $29.

  • Cancellation Policy: Cancel anytime and receive a prorated refund of the unused premium.

  • Device Requirements (if applicable to my transaction):
    • Open Enrollment: I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), and free of defects.
    • Bring Your Own Device (BYOD): I agree that by continuing with this transaction, I am representing that my device is fully functioning, without damage (including cracked screen), free of defects and not lost or stolen.

1. For New York customers TMP MD for Business coverage for 11-24 lines is not currently available.
2. See terms and conditions below for a list of accessories covered.
3. With WPP or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD).
4. With EW or any of the bundle options (TMP/TMP MD, TMP/TMP MD for Business, TEC or Verizon Protect/Verizon Protect MD), except in Florida. In Florida, coverage for post-warranty defects is provided by Asurion's insurance program (device replacement deductible and claim limit apply).
5. For New York customers, cracked screen repair claims are currently subject to 3 in 12 mo claim limit.
6. New York customers enrolled in TMP MD for Business currently have six shared claims.
7. For New York customers, the device replacement deductible, per claim, is $19/$89/$149/$199, depending on device.


Consumer:

Verizon Protect Terms and Conditions for Consumer

Verizon Protect Brochure for Consumer

Device Protection Terms and Conditions for Consumer

Device Protection Brochure for Consumer

Device Protection Brochure with Terms and Conditions for Consumer – New York Customers


Business:

Device Protection Terms and Conditions for Business

Device Protection Brochure for Business

Device Protection Brochure with Terms and Conditions for Business – New York Customers

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