International Services (from outside the US) - Terms & Conditions

Wireless Service While Traveling Outside the United States:

Before you travel, we recommend using our Trip Planner on vzw.com/intltrvl ("plan a trip") to see what services are available and the rates and coverage available based on your device. We recommend you visit this site before each trip as the coverage areas and rates are subject to change without notice. When you connect to a foreign carrier's network, we may send you text messages or otherwise communicate with you to explain how to dial for the country you're in; the rates you will pay to use services there and, if applicable, how you can request a new or modified international travel plan. When traveling some services, such as domestic data applications, voicemail or call waiting, may not be available or work as expected. Please be sure to turn data off in your settings menu if you do not plan to use data while traveling internationally. CDMA-only devices will not work outside the U.S., Puerto Rico or the U.S. Virgin Islands.

If you are on the Verizon Unlimited Plan, Go Unlimited, Beyond Unlimited or Above Unlimited, you can use your talk, text and data allowances in Mexico and Canada without a daily fee. A 4G World device is required. International data will be reduced to 2G speeds after 0.5 GB/day. You may receive compressed versions of files – including video files – you stream or download, which will help reduce the amount of data you use. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

Travel Pass: A 4G World capable device is required. TravelPass® is not available on all plans. Calls to International numbers, other than the country traveling in, will be charged standard international long distance rates. International data will be reduced to 2G speeds after 0.5 GB/day. You may receive compressed versions of files – including video files – you stream or download, which will help reduce the amount of data you use. TravelPass service may be removed, or data speeds may be slowed, if international Talk, Text, or Data usage exceeds 50% of total Talk, Text or Data usage over any 60 day period.

Setting up Your Account for International Travel: To use International Services while traveling outside of the U.S., your account needs to be set up with an international travel plan. With a 4G World capable device you can make calls within the country you are in or back to the US without an international travel plan and you will be charged on a per minute basis. We recommend that you add an international travel plan through "Manage International Services" in My Verizon or contact a Verizon Wireless representative by calling (800) 922-0204 to ensure your device is ready for international travel.

You can automatically add TravelPass to your account. Without the International Services Enabled feature you to make calls within the country you are in and back to the U.S. Other international travel plans require International Services Enabled and this can be added to your account if your account has been active for 34 days and is in good standing. International Services Enabled can be added via self-serve tools. If you have been a customer for less than 90 days, we will need to perform a manual credit review before you can use these services. If your account situation changes, we may remove these services from your account without notice.

SIM Cards: You are responsible for any use of your SIM Card and must safeguard the security codes associated with it. Upon termination of your Verizon Wireless service, please destroy your SIM Card.

Charges When You Are Traveling: Information about how we charge for each of our international services is listed below. If you don't have a plan or package that includes an allowance for usage outside the U.S., your usage will be charged per minute, text and megabyte. We may send you text alerts when your international travel usage reaches certain dollar or usage thresholds and we may limit your service if your charges become excessive. These are courtesy alerts and we can't guarantee you will receive them or that we will limit what you are billed. If you are traveling near a country border, you may connect to a cell site located in a neighboring country and be billed at that country's rates.

Voice Calls: We offer voice service in more than 200 countries. If you do not subscribe to a plan or feature that provides otherwise, when you make calls while traveling outside the United States, you will be charged on a per minute basis and we encourage you to visit vzw.com/tripplanner before you travel to learn the rates in the countries you'll be visiting.

Data Usage: If you are planning to use data services while traveling outside the United States, we strongly recommend that you add TravelPass or an International Travel Plan to your account to avoid Pay as you Go charges. If you are not planning to use data services while you are traveling, you may want to turn them off before you travel outside the United States as many devices and applications transmit and receive data without user intervention and can generate unexpected charges. On most devices you will still be able to make or receive calls, or send or receive messages, even with the data services turned off. You may also avoid data charges by using Wi-Fi service, where available, while you are traveling internationally.

International Messaging (while outside the U.S.): Before you travel, we encourage you to visit vzw.com/tripplanner for current messaging rates in the destinations you'll be traveling to. When you send or receive video and picture messages, you will also be charged for the international travel data usage associated with sending or receiving the message. This usage will be charged at the applicable International Travel Pay As You Go rate unless you subscribe to TravelPass or an International Travel Plan.

Cruise Ship Roaming: If you are taking a trip on a Cruise Ship, you may be able to make and receive calls on select cruise lines. Cellular data service is not available on cruise ships while at sea. See Cruise Ship Coverage for more information about the rates for these services and which Cruise Ship lines participate. These rates apply only in international waters on the cruise ship. When you are in port or in an area served by a foreign wireless carrier, you will be billed at the applicable rates for that country.

Updated 8/23/17

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