How to Find Your Phone

There may be a recovery method available for your phone or tablet that lets you see it on a map, make it ring, lock it or erase it. Select your device's operating system to learn how to use these features:

Operating System

    Android®

    Android Device Manager from Google Support can help you locate lost Android devices. Select a topic below to see instructions on Google's website about how to set up and use Android Device Manager:

    Apple®

    The Find My iPhone® service can help locate lost Apple devices.

    Learn how to set up Find my iPhone from Apple's website so you can:

    • Locate your phone on a map

      Note: The current location of your device(s) displays if it has Location services turned on. If your device had Location services turned on recently but it’s not on at the time you map your device, the map will display its last known location.
    • Play a sound on your device
    • Use Lost Mode to lock and track your device
    • Erase your device
    • Use Activation Lock to make it more difficult for someone to use or sell your device
    Windows®

    Find My Phone can help you see your device on a map, make it ring, lock it or erase it. You can also adjust your device's settings so that its location saves every few hours. This can help you find your device if the battery is dead, it's offline or out of range.

    Learn how to do all this from the Windows Support website for:

    BlackBerry®

    BlackBerry Protect can help you:

    • View your phone on a map
    • Make it ring
    • Lock it and display a message on the screen
    • Erase information on it

    Learn how to set up and use BlackBerry Protect on BlackBerry's website, so you can use this feature if your phone is lost.

    Basic Phone

    If you have a basic phone, you can sign up for Family Locator and add it to your phone.

    However, if your basic phone is already lost, there isn't a way to track it. We recommend you suspend your service to prevent unauthorized use until you find the phone or activate a different one. You can also go to the My Usage page in My Verizon to see if the phone has been used since it was lost.

    Learn more from our Family Locator FAQs and Suspend Service FAQs.

If you're unable to find your phone using the instructions above, refer to our How to Replace Your Device page for next steps.

Android is a trademark of Google, Inc. Apple and iPhone are trademarks of Apple, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. © 2018 BlackBerry. All rights reserved. BlackBerry© and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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