Check for Water Damage - Apple

Use the provided info below to help determine if your device has water damage.

Caution:

  • Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee.

 

Note If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

Apple uses a white field to indicate a device has had no liquid contact. When the indicator comes in contact with liquid, the white field turns red.
Generic Liquid Contact Indicator

 

iPhone 4 & 4S (located in the charging port):
iPhone 4S Liquid Contact Indicator

 

iPhone 5, 5C, 5S, & SE (located in the SIM tray slot):
Liquid Contact Indicator

 

iPhone 6, 6 Plus, 6s, 6s Plus, and iPads (located in the SIM tray slot):
Liquid Contact Indicator

 

iPhone 7 & 7 Plus (located in the SIM tray slot):
Liquid Contact Indicator

 

iPhone 8 & 8 Plus (located in the SIM tray slot):
Liquid Contact Indicator

iPhone X (located in the SIM tray slot):
Liquid Contact Indicator

Follow below instructions to remove the SIM tray for the appropriate device:
Note Depending on the model, additional indicators may be located in the headphone jack and charging ports.

isTealiumFlag=true