Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Move to iOS App for Android™
[Device-Specific Instructions]
Can I bring my current TracFone number to my new iPhone?
[Community]
I am thinking about getting my first iPhone. I currently have a TracFone.Will I be able to transfer my TracFone number to a new iPhone 7?Is an online purchase a good way to go, or should I find a corporate store? Thanks for your reply.
Do I need to use the new SIM card to activate my device?
[Community]
I am upgrading my iPhone 5S to iPhone 7.  The new iPhone 7 came with a new SIM card, do I need to use the new SIM card or can I use the SIM card in my iPhone 5S?  If I need to use the new SIM card, why?
How do I activate my iPhone?
[Community]
How do I activate my new Iphone 7+
How do I set up my new iPhone 7?
[Community]
Just set up new iphone 7 -keep getting a screen pop up asking for an old apple id password. dont even remember this old apple id. How do I get rid of it??
Top 10 Things to Do with Your New iPhone 7 / iPhone 7 Plus
[General Information]
Learn how to get the most out of your new iPhone 7 / iPhone 7 Plus smartphone.
Will my apps be transfered from my iPhone 5 when I set up my new device?
[Community]
When I set up and activate my new iPhone 7, will my apps be transferred from my iPhone 5c, or will I have to re-install them individually?

Alerts & Reminders

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Display Icons - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 7.
Apple® iPhone® 7 Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 7.
Apple® iPhone® 7 Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 7.
Apple® iPhone® 7 Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 7.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery / Call Time / Data Usage - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
To see charging status, remaining battery life and which apps or processes use your battery, view this.
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Can I reset my battery usage?
[Community]
anyone know how if the battery usage can be reset?
What is the best way to keep my iPhone 7 battery charged?
[Community]
I just got my iPhone 7 Plus! I'm wondering how people charge their new iPhones? I was going to use it and let it drain then charge it. I only ask because I want the most out of my battery or do these not matter anymore? Thoughts?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 7 with your Bluetooth device.
How do I pair my iPhone 7 Bluetooth with BMW?
[Community]
I have been unable to pair my new iphone 7 plus to my 2011 BMW.  It paired with my other car so I know it's not the phone.  Anyone else with this problem?
Why can't I connect my Bluetooth to a car?
[Community]
Neither of our new I Phone 7's will connect to our 2011 Toyota Sienna as a portable player.  Both will connect as phones.  Nothing in my vehicle owners manual covers this.
Why won't my iPhone 7 allow connection to my Bluetooth in my Ford Edge vehicle?
[Community]
Why won't my iPhone 7 allow connection to my Bluetooth in my Ford Edge vehicle?  How do I connect my device?

Calendar

Reminders - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Auto Reject or Ignore Call - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
To manage calls from saved contacts going to voicemail, view this info.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voice Roaming - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call a Number - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 13 - Unauthorized ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 21 - Mismatched ESN
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Announcement 8 - All circuits are busy
[Device-Specific Instructions]
To turn Verizon network services on/off or if they aren't functioning, view this info.
Apple® iPhone® 7 Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 7 to make a call.
Does FaceTime use data?
[Community]
Does FaceTime use my data on iPhone 7, I've seen articles saying that Verizon doesn't charge for FaceTime so why is my data constantly being used? I'm at home using wifi while my fiancé is at work without wifi and all he does is FaceTime me and our data just keeps going down.
How do I dial an extension manually on my iPhone 7?
[Community]
How do you dial a extension manually when you make a phone call and are not of the extension until you hear a listing?
How do you switch calls on the iPhone 7?
[Community]
How do you switch calls on the iphone 7? Thanks
Why doesn't my iPhone work inside my home?
[Community]
I have a very peculiar situation. I am unable to use the telephone on my iPhone 7, which I have through my employer, in my home. I have to step outside to talk on the phone. M wife has an iPhone 6 which she can use in the house with no trouble at all. Very frustrating! Thanks,Gerry

Camera, Photos & Videos

Play a Video - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Unable to Sync with iTunes® - Photos
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 7.
Apple® iPhone® 7 Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 7.
Apple® iPhone® 7 Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 7.
Apple® iPhone® 7 Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 7.
Apple® iPhone® 7 Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 7 camera.
Apple® iPhone® 7 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 7.
Camera Settings Support
[Device-Specific Instructions]
Why can't I send pictures to non iPhone users?
[Community]
Just recently received iPhone 7plus. I text non iPhone users fine. I use wifi a lot but i have no problem sending pics through wifi to people who have iPhones but my non iPhone contacts i have problems sending pictures through wifi.  As soon as I turn on mobile data i receive the pics and send pics...

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Apple® iPhone® 7 Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 7 without looking at it.
Apple® iPhone® 7 Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 7.
How can I view my Recent Calls?
[Community]
how can I view my recent calls?

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
To view data usage and turn data on or off for individual apps, view this info.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
How does my device use data?
[Community]
How does my phone use data? How can I make sure to not go over my usage in the next 7 days?
Why Do I Have To Use Cellular Or WiFi To Message Others?
[Community]
Why all of a sudden do I have to turn on cellular or WiFi to get and send text messages ? I have not changed any settings. iPhone 7.
Why Is One Of My iPhones Using More Data Than The Rest?
[Community]
I have 3 I-phone 7's and one of the three's data consumption is extremely high even though all of the settings on all the phones are the same....what is going on?    Went into cellular and adjusted things but the one phone uses up data like crazy - the old phone for that number (iPhone...

Date & Time

Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Turn Do Not Disturb On / Off - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
If you're not receiving calls or alerts for your texts and email, view this info.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
If your device can't make or receive calls or use data services, view this info on Airplane Mode.
Apple® iPhone® 7 Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 7 to change alert sounds, turn off GPS and more.
Apple® iPhone® 7 Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 7.
Apple® iPhone® 7 Simulator: Adjusting Your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 7.
Apple® iPhone® 7 Simulator: Backing Up iPhone with iCloud®
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 7.
Apple® iPhone® 7 Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 7.
Apple® iPhone® 7 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 7's memory
Apple® iPhone® 7 Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 7.
Apple® iPhone® 7 Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 7.
Apple® iPhone® 7 Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 7 to Airplane Mode.
Can I add an additional phone number to my iPhone 7?
[Community]
Can I add an additioal phone number to my iPhone7?
How can I view my Recent Calls?
[Community]
how can I view my recent calls?
How do I get my device to start up?
[Community]
It's stuck on the apple screen then goes blank for after a few seconds.
How does my device use data?
[Community]
How does my phone use data? How can I make sure to not go over my usage in the next 7 days?
What Is The Difference Between The iPhone 7 Plus & iPhone 6 Plus?
[Community]
Is the extra cost of 7 plus worth it or should I get 6 s plus? Have been on droid since first smartphone about 7 years ago. Am ready for something different. Also hard to get used to it?
Why am I using so much data on my iPhone?
[Community]
Where on an Iphone can i go to see which apps are using the most data on my child's phone?  All i can see is social media on the usage page.  Thank you
Why can't I use internet and phone at same time?
[Community]
With the iPhone 6 I could use the internet and be on the phone at the same time but with the 7 now I can't - did so change ?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Fetch New Data - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 7.
Apple® iPhone® 7 Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 7.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Control Center - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Night Shift - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
3D Touch - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 7.
Apple® iPhone® 7 Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 7 to help organize your apps.
Apple® iPhone® 7 Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 7.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Will I be charged extra for using my device as a hotspot?
[Community]
Will I be charged for using my iPhone personal hotspot with the new unlimited data plan?

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 7, so it's easy to find later.
Apple® iPhone® 7 Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 7.
Web Browser - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 7 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 7.

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Follow these steps to unlock the screen on your iPhone SE.
Phone Lock - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Touch ID Setup - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6 to help protect your private information.
Apple® iPhone® 7 Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 7.
How do I access my device after being locked out?
[Community]
My iPhone 7 got disabled due to lockscreen.  I then forgot my apple id.  it is now disabled (phone} I have gone through the recovery process, It has now been 4 days??? Pease is there any other way to get back into my phone?  I just started a new job and I NEED my phone /
What can I do if I do not remember my passcode and I'm lock out of my iPhone 7?
[Community]
I can not remember my pass code and I'm locked out of my iphone 7. What can I do?

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 7 Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 7.
Apple® iPhone® 7 Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 7 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 7.

Operating System & Software

Install System Updates - iTunes®
[Device-Specific Instructions]
Software Update: Apple iPhone 7
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 7.
iOS Updates - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Restarting the Operating System - Macintosh
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 7.
Do I need a new SIM card if I upgrade from an iPhone 5?
[Community]
I am upgrading from an iPhone 5 to a 7. Do I need a new sim card or can I use the one that is in my 5? Also is the iPhone 7 that I get from Verizon unlocked?
Do I need to use the new SIM card to activate my device?
[Community]
I am upgrading my iPhone 5S to iPhone 7.  The new iPhone 7 came with a new SIM card, do I need to use the new SIM card or can I use the SIM card in my iPhone 5S?  If I need to use the new SIM card, why?
How Do I Transfer My Phone Number If I Have A Sprint Sim Card?
[Community]
how can i transfer my phone number from my iphone 4 to iphone 7 that has a sprint SIM card?
Will I have an issue using my sim card from iPhone 6 in my new iPhone 7?
[Community]
will i have an issue using my sim card from iPhone 6 in my new iPhone 7. I didn't realize my new phone came with one until after i set it up and not sure if i should start the whole process over from the beginning or if it wont matted much that i'm not using the sim that didn't come with the new phone...

Social Networking

Apple® iPhone® 7 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 7.
Apple® iPhone® 7 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 7 to help protect your account.
Apple® iPhone® 7 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 7.
Apple® iPhone® 7 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 7.

Sounds, Volume & Audio

Silent Mode - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Test the Microphone - Apple iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Why Is The Volume So Low On My iPhone 7?
[Community]
I just received my new iPhone 7 (previously had an iPhone 6) and the volume in the earpiece is way too quiet! I have the volume all the way up and it's still not loud enough. I started having the same problem with my old phone, but I thought it was just because it was old. I tried a friend's iPhone and...

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 7.
Apple® iPhone® 7 Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 7.
Apple® iPhone® 7 Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 7.
Apple® iPhone® 7 Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 7.
Apple® iPhone® 7 Simulator: Turning iMessage® On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 7.
Delete Message - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Delete Message - Apple iPhone 7 / 7 Plus
[Device-Specific Instructions]
How can I retrieve a deleted text from iPhone that won't turn on due to water damage?
[Community]
How can I retrieve a deleted text fro iPhone that won't turn on water damage?
Is it possible to transfer text history from an iphone 6 to a new iphone7?
[Community]
Is it possible to transfer text history from iphone 6 to new iphone7
Why Am I Still Getting Texts When My iPhone 7 Is On Airplane Mode?
[Community]
my phone is in airplane mode... I am on wifi and still receiving text messages. I do not want to incur any additional charges..
Why Do I Have To Use Cellular Or WiFi To Message Others?
[Community]
Why all of a sudden do I have to turn on cellular or WiFi to get and send text messages ? I have not changed any settings. iPhone 7.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 7 Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 7.
Apple® iPhone® 7 Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 7.
Apple® iPhone® 7 Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 7.
Apple® iPhone® 7 Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 7.
Apple® iPhone® 7 Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 7.
How do I get my device to start up?
[Community]
It's stuck on the apple screen then goes blank for after a few seconds.
Where will my iPhone 7 be delivered?
[Community]
WIll my iphone 7 be delivered to a verizon store or to my home?
Why Is The Volume So Low On My iPhone 7?
[Community]
I just received my new iPhone 7 (previously had an iPhone 6) and the volume in the earpiece is way too quiet! I have the volume all the way up and it's still not loud enough. I started having the same problem with my old phone, but I thought it was just because it was old. I tried a friend's iPhone and...

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 7.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 7 to connect to a Wi-Fi network, so you can access the internet without using data.
How do I get 4g or LTE advanced?
[Community]
I have  iphone7 but my service still says LTE. How to get LTE Advanced? I live in Raleigh-Durham NC
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Still Have Questions?


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