Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 8
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Moto Z Play Droid Edition
Samsung Galaxy S® 6
Verizon Wear24™
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® SE
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note8
DROID TURBO 2
Galaxy J7 / J7 V
Apple Watch® Series 3
Samsung Galaxy S® 4
Google Pixel 2
Samsung Galaxy S8+
Samsung Galaxy J3 Eclipse
Moto Z Force Droid Edition
Pixel™, Phone by Google
LG K20™ V
Apple® iPad® 2
Samsung Galaxy Note5
Verizon Wireless Home Phone
Verizon Ellipsis® 8
Samsung Galaxy Note® 4
Verizon Jetpack® MiFi® 6620L
Google Pixel 2 XL
Samsung Galaxy J3 (2016)
Apple® iPhone® 5c
LG Revere® 3
Verizon Ellipsis® 7
Samsung 3G Network Extender
DROID MAXX by MOTOROLA
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
V20™
Motorola moto z2 play
Apple® iPhone® 5
LG G6™
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Gusto® 3
LG G5
Samsung Galaxy J1™ Prepaid
Droid Turbo in Ballistic Nylon
Verizon 4G LTE Broadband Router
Motorola moto z2 force edition
LG G4™
Pixel™ XL, Phone by Google
Samsung Galaxy J3 V
Samsung Galaxy Core Prime™
GizmoGadget™ by LG
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G3
Cadence by Kyocera
Apple® iPhone® 4s
Apple® iPhone® 4
Moto Z Droid Edition
LG Exalt® LTE
Hum+ by Verizon
Pantech 4G LTE Global USB Modem UML290
LG K8 V
Verizon LTE Internet and Home Phone
Verizon Ellipsis® Jetpack® MHS900L
Motorola moto e4
DROID MAXX 2
LG V10™
Stylo™ 2 V
Samsung Galaxy Note® 3
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Optimus Zone™ 3 Prepaid
Samsung 4G LTE Network Extender
Samsung Galaxy S6 edge +
Microsoft Lumia 735
DuraForce PRO with Sapphire Shield
Ellipsis® Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Cosmos™ 3
Samsung Galaxy S® 6 edge
Galaxy J3 Mission Prepaid
PRIV™ by BlackBerry®
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® III
Samsung Convoy® 4
DuraXV
Microsoft Surface 3
GizmoPal® 2 by LG
Apple® iPad® (9.7-inch)
Verizon Ellipsis® 10
Motorola moto e4 plus™
Verizon 4G LTE USB Modem 551L
Samsung Convoy™ 3
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
Verizon Verizon SmartHub with Voice
GizmoPal™
DROID RAZR M by MOTOROLA
Galaxy Tab E
Verizon Global USB Modem USB730L
ZenPad™ Z10
Samsung Gear S3 frontier
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Ellipsis™ Jetpack® MHS815L
LG V30®
Moto G Play
Casio G'zOne Commando®
Apple® iPad mini™ with Retina display
KYOCERA DuraXVLTE
Kyocera DuraXV+
Verizon 4G LTE USB Modem UML295
BlackBerry Classic
LTE Internet (Installed)
Samsung Convoy™ 2
LG K4™ LTE
Casio G'zOne Ravine® 2
ASUS ZenPad™ Z8s
HTC 10™
LG Exalt™
Apple® iPad Air® 2
LG G Vista
ZenFone™ V Live
Samsung Gusto® 2
Verizon Ellipsis® 8 HD
HTC One® (M8)
ZTE Cymbal® LTE
Moto G™ by Motorola
LG Extravert™ 2
Apple® iPad mini™
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Casio G'zOne Commando® 4G LTE
LG G2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ASUS ZenFone™ V
Samsung Brightside™
ZTE Blade™ Vantage Prepaid
Samsung Intensity™ II
Apple® iPad Pro®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Apple® iPad Pro® (10.5-inch)
HTC Desire® 530
Apple® iPad®
Samsung Zeal™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Gear S2
HTC One M9
BlackBerry® Q10 smartphone
Moto X™ by Motorola
ZenPad™ Z8
Samsung Galaxy S® 4 mini
DROID ULTRA by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
BlackBerry® Z10 smartphone
HTC Desire® 526
Samsung Galaxy Note® II
Verizon Wireless AirCard® 595
Apple® iPad Pro® (12.9-inch)
DROID INCREDIBLE 4G LTE by HTC
Galaxy Note® Edge
G Pad™ 7.0 LTE
Apple® iPad mini® 4
Apple® iPad Pro® (9.7-inch)
Samsung Galaxy Tab®
Motorola RAZR V3m
Toyota Connected Car
Samsung Galaxy Tab® 2 (7.0)
HTC Desire® 626
Verizon Wireless USB760 Modem
Sonim XP5
Apple® iPad Air®
Verizon GizmoTab™
LG Revere® 2
Samsung Convoy™
DROID RAZR by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Moto X™ (2nd Gen.)
LG G Pad™ X8.3
Moto E™ Prepaid
Samsung Galaxy Tab S2
LG enV®3
LG Octane™
Samsung Galaxy Tab S3
Nokia Lumia 928
Gear S®
Samsung Intensity™ III
BlackBerry® Z30 smartphone
Humx
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Book
LG Accolade™
Samsung Gusto®
LG Cosmos™ 2
G Pad™ 10.1 LTE
Casio G'zOne Ravine®
Nokia Lumia 822
HTC One®
LG Terra™
LG 4G LTE USB Modem VL600
Arlo Go
DROID X by MOTOROLA
LG Exalt™II
Samsung Haven™
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Tab® 4 (10.1)
Samsung 4G LTE Network Extender 2
ASUS ZenFone™ AR
BlackBerry® Bold 9650 smartphone
Verizon Wireless AirCard® 595U USB Modem
Ellipsis® Kids
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Ellipsis® 10 HD
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Nexus 6
LG VX8300
Motorola XOOM™ 4G LTE
Yealink One TalkSM IP DECT Phone Bundle
Nokia Lumia Icon
Samsung Galaxy Camera®
LG enV®2
Samsung Alias™ 2
Lancet™ for Android™
HTC One® (M8) for Windows®
Samsung Gear S3 classic
Apple® iPad mini™ 3
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
LG Cosmos™
LG Optimus Zone™ 2 Prepaid
DROID X2 by MOTOROLA
Apple® iPad® with Retina display
Samsung Smooth™
Samsung Illusion™
Motorola MOTO™ W755
Samsung Intensity™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Spartan GoCam™
Samsung Knack™
DROID BIONIC by MOTOROLA
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
DROID RAZR HD by MOTOROLA
Motorola Barrage™
Pantech Breakout™
Lancet™
LG enV® TOUCH
Samsung SCH-u340
Samsung Galaxy Note® 10.1
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Boulder®
Lucid™3 by LG
DROID INCREDIBLE 2 by HTC
Pantech Hotshot™
Samsung Galaxy Note® Pro
Sony Xperia® Z2
Nokia Lumia 2520
DROID DNA by HTC
Hydro ELITE by KYOCERA
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
Samsung Galaxy Stellar™
Transpyre™ Prepaid
LG Extravert™
Enact™ by LG
LG VX8360
LG VX5400
Verizon Wireless UM175 USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy™ Stratosphere™ II
Watch Urbane™ 2nd Edition LTE
LG Optimus Zone™
Pantech Perception™
Pantech Jest™ 2
Samsung Fascinate™
LG Optimus Exceed™ 2
HTC One® remix
Spectrum™ 2 by LG
Samsung Galaxy Note® 10.1 2014 Edition
Motorola W385
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC One® max
DROID INCREDIBLE by HTC
LG Cosmos™ Touch
Samsung Gear S2 classic
Galaxy Nexus by Samsung
Lucid™ by LG
Samsung Galaxy View
Verizon Wireless PC5750 PC Card
LG VX8350
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Casio G'zOne Rock™
Lucid™2 by LG
Lexus Connected Car
Samsung SCH-u410
Delphi Connect
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
Verizon Wireless Escapade®
HTC Desire® 612
Samsung SCH-u430
Motorola Adventure™ V750
Motorola RAZR V3m in Gray
LG VX5300
Google Nexus 7
BlackBerry Classic Non-Camera
LG Chocolate® Touch
LG Voyager™
LG VX5200
Luge™ by Motorola Prepaid
Pantech Caper™ Prepaid
HP Spectre x2
Verizon Wireless Coupe™
DROID XYBOARD 10.1 by MOTOROLA
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Legend™
Motorola RAZR V3c
Samsung SCH-a650
Samsung Reality™
Samsung SCH-a870
Motorola W315
Motorola MOTO™ VU204
Casio G'zOne Ravine® 2 Non-Camera
Moto X™ - Designed by You
LG VX3200
Gateway® LT2016u Netbook
Verizon Wireless CDM8975
LG VX3300
LG VX6100
Motorola V325
Samsung SCH-u540
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola Entice™
G'zOne Boulder™ Black and Silver
LG VX4650
LG Clout™
Motorola V325i
Verizon Wireless U630 PC Card
Verizon Wireless PN-300
Samsung SCH-a630
Motorola V325xi
Verizon XU870 Global ExpressCard®
Verizon Converged VOIP Device
BlackBerry® Curve™ 9310 smartphone
Samsung ATIV SE™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung Omnia® II
Verizon Wireless Salute™
Pantech Marauder™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Nokia 6215i
Casio G'zOne Brigade®
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
LG Ally™
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Apple Watch Series 3 Support Overview
[General Information]
Support page for the Apple Watch Series 3.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Smartphone - How to Use Guide
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Move to iOS App for Android™
[Device-Specific Instructions]
Top 10 Things to Do with Your New iPhone 7 / iPhone 7 Plus
[General Information]
Learn how to get the most out of your new iPhone 7 / iPhone 7 Plus smartphone.

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
To update the e911 address on your device that's used by emergency personnel, view this info.
Apple® iPhone® 7 Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 7.
Apple® iPhone® 7 Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 7.
Apple® iPhone® 7 Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 7.
Apple® iPhone® 7 Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 7.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Here's some info on how to resolve if you iPhone or iPad won't power on or has battery issues.
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 7 with your Bluetooth device.

Calling & Dialing

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 7 to make a call.

Camera, Photos & Videos

Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 7 camera.
Apple® iPhone® 7 Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 7.
Apple® iPhone® 7 Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 7.
Apple® iPhone® 7 Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 7.
Apple® iPhone® 7 Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 7.
Apple® iPhone® 7 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 7.
Camera Settings Support
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info.
Apple® iPhone® 7 Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 7.
Apple® iPhone® 7 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 7 without looking at it.
Apple® iPhone® 7 Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 7.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 7 to change alert sounds, turn off GPS and more.
Apple® iPhone® 7 Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 7.
Apple® iPhone® 7 Simulator: Adjusting Your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 7.
Apple® iPhone® 7 Simulator: Backing Up iPhone with iCloud®
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 7.
Apple® iPhone® 7 Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 7.
Apple® iPhone® 7 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 7.
Apple® iPhone® 7 Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 7's memory
Apple® iPhone® 7 Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 7.
Apple® iPhone® 7 Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 7.
Apple® iPhone® 7 Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 7 to Airplane Mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 7.
Apple® iPhone® 7 Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 7.
Apple® iPhone® 7 Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 7.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Apple® iPhone® 7 Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 7.
Apple® iPhone® 7 Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 7 to help organize your apps.
Apple® iPhone® 7 Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 7.
Apple® iPhone® 7 Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 7.
Apple® iPhone® 7 Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 7.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check to see if you are offline when unable to connect to the Internet on your computer/PC with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 7, so it's easy to find later.
Apple® iPhone® 7 Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 7.
Apple® iPhone® 7 Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 7.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 7 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 7.

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Follow these steps to unlock the screen on your iPhone SE.
Phone Lock - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 7 to help protect your private information.
Apple® iPhone® 7 Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 7.

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 7 Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 7.
Apple® iPhone® 7 Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 7 as a Mobile Hotspot, so you can share your data connection with other devices.

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® Article - iOS: Switch Control helps you navigate your iOS device
[Device-Specific Instructions]
To learn how to control your iOS device using a single switch or multiple switches view this info on Switch Control.
Apple® iPhone® 7 Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 7.

Operating System & Software

Install Device Software Update - iTunes
[Device-Specific Instructions]
Software Update: Apple iPhone 7
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
iOS Updates - Apple® iPhone® 7 / 7 Plus
[Device-Specific Instructions]
Apple iOS 11 FAQs
[FAQs]
Essential iOS 11 info-which devices can get it, how to update, and key features like Maps lane guidance, Siri language translations and one-handed typing help

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 7.

Social Networking

Apple® iPhone® 7 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 7.
Apple® iPhone® 7 Simulator: Adding a Twitter® Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 7.
Apple® iPhone® 7 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 7 to help protect your account.
Apple® iPhone® 7 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 7.
Apple® iPhone® 7 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 7.

Sounds, Volume & Audio

Test the Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, view this.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Apple® iPhone® 7 Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 7.
Apple® iPhone® 7 Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 7.
Apple® iPhone® 7 Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 7.
Apple® iPhone® 7 Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 7.
Apple® iPhone® 7 Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 7.
Apple® iPhone® 7 Simulator: Turning iMessage® On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 7.

Tips, Tricks & Shortcuts

Apple® iPhone® 7 Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 7.
Apple® iPhone® 7 Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 7.
Apple® iPhone® 7 Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 7.
Apple® iPhone® 7 Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 7.
Apple® iPhone® 7 Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 7.
Apple® iPhone® 7 Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 7.

Visual & Hearing Accessibility

Common Accessibility Settings - Apple® iOS
[Device-Specific Instructions]
Configure VoiceOver Settings - Apple® iOS
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]
Zoom & Magnifier - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 7 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 7.

Wi-Fi & Network

HD Voice for iOS FAQs
[FAQs]
Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face and simultaneous calling and data use, all on Verizon’s 4G LTE network
Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Here's how to determine if an active phone call is being transmitted using Wi-Fi Calling.
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 7 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 7 to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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