Turn Voice & Video On / Off - HD Voice - Samsung Galaxy S®6 / S 6 edge

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.

  1. Ensure HD Voice is activated.
  2. From a Home screen, navigate: Apps Apps icon > Settings > Advanced Calling (Wireless & networks section).
    Note These instructions apply to Standard mode only.
  3. Tap Advanced Calling.
  4. Tap the Advanced Calling switch (located in the upper-right) to turn on Switch on or off Switch off.
  5. If presented with a confirmation screen, tap OK.
    Note Review the disclaimer regarding billing and data usage.
  6. When turned on, select either of the following to enable or disable:
    Note Enabled when a blue dot is present.
    • HD Voice and Video Calling
      Note When video calling is turned on, others can see that the phone has video calling.
    • HD Voice only

Note For additional info, see these HD Voice FAQs.

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