Samsung Galaxy S® 6 / S® 6 edge - Soft Reset (Frozen / Unresponsive Screen)

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 12 seconds).
    Power and Volume down buttons
  2. From the Maintenance Boot Mode screen, select Power down.
    Note Utilize the volume buttons to cycle through the available options and the Home button (located below the display) to select.
    Maintenance Boot screen

Related Topic: Video icon Unfreeze Your Device