Remove Ransomware From the Device - Android

Note Need to know info:

  • Ransomware is a type of malware software designed to extort money from someone by locking up their device and personal data files.
  • The device owner is then required to pay a 'ransom' to possibly get the device unlocked and restore access to the personal data files.

 

Choose the appropriate scenario.

 

Ransomware Detected by Verizon Support & Protection

If prompted, select Delete/Uninstall then tap OK.
Note Selected when a green circle is present.
Threat File Found Threat App Found

 

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Ransomware can't be Removed by Verizon Support & Protection

  1. From the Home screen, navigate: Apps > Settings.
  2. Tap Security / Security & Screen Lock.
  3. Tap Device Administrator.
  4. Tap the App to be removed.
    Note App is active when a check mark is present.
  5. Tap Deactivate.
  6. If prompted, tap OK.
  7. Use device specific instructions to remove the app from the device or from the messaging app.

 

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Device is Locked by Ransomware

  1. Use device specific instructions to place the device in Safe Mode.
  2. From the Home screen, navigate: Apps > Settings.
  3. Tap Apps / App Manager / Manage Apps.
  4. Tap the app to be removed.
  5. Tap Uninstall.
  6. Tap OK.
  7. Press the Power button to restart the device.

 

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Related Topic: Protect Against Downloading Ransomware Malware

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