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Samsung Galaxy S® 6 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 6.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Samsung Gear VR - Initial Setup

For step-by-step setup instructions for your Samsung Gear VR, view this info.

Samsung Gear VR - Install Gear VR Software

When you connect the headset to your device, the Oculus software installs.

Samsung Gear VR - Install the Mobile Device

Follow these steps to attach your device to your Gear VR.

Samsung Gear VR - Loading New Apps

Here's how to load apps onto your Gear VR via the Store or the Oculus app.

Samsung Gear VR - Redeem Oculus Promos

If you are trying to redeem free promotional games or software from Oculus for your Gear VR, view this.

Samsung Gear VR - Remove the Mobile Device

Follow these steps to detach your device from the Samsung Gear VR.

Samsung Gear VR - Using the Charger

Here's some info on using the charger for your Gear VR.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy S® 6 / S® 6 edge - Activate / Set Up Device

Here's how to perform a quick setup for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Create a New Google™ Account

To create a new Google (Gmail) account for your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S 6 / S 6 edge on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy S® 6 / S® 6 edge - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy S 6 / S 6 edge.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Samsung Galaxy S® 6 / S® 6 edge - Move Pictures / Videos to Device

To transfer/move/upload picture or video files between your Samsung Galaxy S6 / S6 edge and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy S 6 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S 6.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S 6 Simulator: Using Ultra Power Saving Mode

Learn how to switch to Emergency mode to save your Samsung Galaxy S 6's battery life for the most important functions.

Samsung Galaxy S® 6 / S® 6 edge - Extend Battery Life

View these tips to improve the battery life of your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Power Saver Settings

Here's how to manage 'Power saving mode' settings on your Galaxy S 6 / S 6 edge to improve battery performance.

Samsung Galaxy S® 6 / S® 6 edge - Turn Power Saver On / Off

This info helps if you want to turn the Power Saver setting for your Samsung Galaxy S6 / S6 edge on/off.

Samsung Galaxy S® 6 / S® 6 edge - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy S 6 / S 6 edge.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Battery & Power Issues

Samsung Galaxy S® 6 / S® 6 edge - Extend Battery Life

View these tips to improve the battery life of your Samsung Galaxy S6 / S6 edge.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S 6 / S 6 edge - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S 6 / S 6 edge on or off and make it visible to other devices for pairing.

Samsung Galaxy S 6 Simulator: Pairing with a Bluetooth® Device

Find out how to pair your Samsung Galaxy S 6 with your Bluetooth device.

Samsung Galaxy S® 6 / S® 6 edge - Send Contact via Bluetooth®

To send/share a contact from your Samsung Galaxy S6 / S6 edge via Bluetooth, view this info.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S 6 / S 6 edge - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S 6 to call a new number.

Samsung Galaxy S 6 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Teaching Kids to Call 911

Find out how to teach kids to call 911 on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy S6.

Samsung Galaxy S® 6 / S® 6 edge - Call a Number

Here's how to place a call from your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S 6 / S 6 edge and your dialpad entries aren't recognized, view this.

Samsung Galaxy S® 6 / S® 6 edge - Place a Conference Call

This info helps if you want to place a conference call from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Redial

Here's how to manually redial a number called from your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View / Delete Call History

To view or clear the call history on your Galaxy S 6 / S 6 edge, check out this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android™ - Place a Voice Call

Here's how to place a Voice Call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android™ - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S 6 Simulator: Accessing the Camera from the Lock Screen

Discover how to take a picture using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Changing the File Size of Pictures and Videos

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Taking a Picture

Discover how to take a picture using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Taking a Picture While Recording a Video

See how to take a picture while recording a video on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S 6 / S 6 edge to a computer.

Samsung Galaxy S® 6 / S® 6 edge - Record and Share a Video

To record and share a video on your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Save Pictures from Browser

This helps if you want to save a website image on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Share Picture from Gallery

To share a picture that's saved in the Gallery of your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Share Video from Gallery

To share a video that's saved in the Gallery of your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Take and Share a Picture

To take and share a picture on your Samsung Galaxy S6 / S6 edge, view this info

Samsung Galaxy S® 6 / S® 6 edge - View Pictures / Videos

To view pictures/videos you've saved in the Gallery on your Samsung Galaxy S6 / S6 edge, see this info.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S® 6 / S® 6 edge - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S 6 / S 6 edge and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Samsung Galaxy S 6 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 6 without looking at it.

Samsung Galaxy S 6 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Add a Contact

Follow these steps to add a contact to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Contact Display Options

View this info to configure how the contacts on your Samsung Galaxy S6 / S6 edge are saved.

Samsung Galaxy S® 6 / S® 6 edge - Delete a Contact

This info helps if you want to delete a saved contact from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Edit a Contact

This info helps if you want to edit a saved contact on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Send Contact via Bluetooth®

To send/share a contact from your Samsung Galaxy S6 / S6 edge via Bluetooth, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy S 6 / S 6 edge was imported from.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Samsung Galaxy S® 6 / S® 6 edge - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Data On / Off

To turn the Mobile Data setting on your Samsung Galaxy S6 / S6 edge on/off, see these steps.

Samsung Galaxy S® 6 / S® 6 edge - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S6 / S6 edge uses.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Set Date and Time

If your Galaxy S6 / S6 edge shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy S® 6 / S® 6 edge - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) on your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - View MAC Address

To view the MAC address for your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - View Phone Number

Here's how to view the phone number for your S 6 / S 6 edge.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S 6 / S 6 edge - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S 6 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy S 6 to change alert sounds, turn off GPS and more.

Samsung Galaxy S 6 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy S 6 by adjusting the screen timeout.

Samsung Galaxy S 6 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S 6 to Airplane mode.

Samsung Galaxy S® 6 / S® 6 edge - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy S 6 / S 6 edge if you're not receiving email and app notifications.

Samsung Galaxy S® 6 / S® 6 edge - Manage Do Not Disturb Settings

If your Galaxy S 6 / S 6 edge isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S® 6 / S® 6 edge - Reset All Settings

If your Samsung Galaxy S 6 / S 6 edge crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy S® 6 / S® 6 edge - Set Up Kids Mode

Here's info on restricting access to apps and stored media content for your Samsung Galaxy S6 / S6 edge using Kids Mode.

Samsung Galaxy S® 6 / S® 6 edge - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Turn Screen Rotation On / Off

If the display on your Galaxy S 6 / S 6 edge doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S 6 Simulator: Attaching a File to an Email

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Add a Personal Email Account

If you need help adding a personal (POP/IMAP) email account to your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Compose and Send Email Message

This info shows how to compose and send an email message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Delete Email Messages

This info helps if you want to delete an email message from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Delete Gmail™ Messages

This info shows how to delete a Gmail message from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your Galaxy S® 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Signature Settings

To enter or edit the personal email signature on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Gmail™ Notifications

This info helps if you want to configure the notification settings for the Gmail account on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your S 6 / S 6 edge often fixes email issues.

Samsung Galaxy S® 6 / S® 6 edge - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Galaxy S 6 / S 6 edge often fixes email issues.

Samsung Galaxy S® 6 / S® 6 edge - Remove a Personal Email Account

Removing then re-adding an email account on your Galaxy S 6 / S 6 edge often fixes email issues.

Samsung Galaxy S® 6 / S® 6 edge - Reply to a Gmail™ Message

This shows how to reply to a Gmail message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Reply to an Email Message

Follow these instructions to reply to an email message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View Email Messages

Here's how to view an email message on your Samsung Galaxy S6 / S6 edge

Samsung Galaxy S® 6 / S® 6 edge - View Gmail™ Account Address / Username

To view the Gmail account address or username associated with your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View Gmail™ Messages

Here's info on how to view a Gmail message on your Samsung Galaxy S6 / S6 edge.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Samsung Galaxy S® 6 / S® 6 edge - Turn GPS Location On / Off

To configure the GPS location settings on your Samsung Galaxy S6 / S6 edge, view this info.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S® 6 / S® 6 edge - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S 6 / S 6 edge.

Google Backup & restore

Samsung Galaxy S® 6 / S® 6 edge - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S 6 / S 6 edge.

Home Screen

Samsung Galaxy S 6 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 6 for quick access to them.

Samsung Galaxy S 6 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Samsung Galaxy S 6 to help organize your apps.

Samsung Galaxy S 6 Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Add Shortcuts to Home Screen

To add shortcuts to the Home screen of your Samsung Galaxy S6 / S6 edge, see these steps.

Samsung Galaxy S® 6 / S® 6 edge - Add Widgets to Home Screen

To add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy S6 / S6 edge, view this.

Samsung Galaxy S® 6 / S® 6 edge - Mode Change

Here's how to change the Home screen layout on your Galaxy S 6 / S 6 edge if it looks different.

Samsung Galaxy S® 6 / S® 6 edge - Remove Items from Home Screen

This info helps if you want to remove items from the Home screen on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S 6 / S 6 edge.

Hotspot

Samsung Galaxy S® 6 / S® 6 edge - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy S® 6 / S® 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S 6 / S 6 edge on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S 6 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S 6, so it's easy to find later.

Samsung Galaxy S 6 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Searching the Web Using Your Voice

See how to search the web using your voice with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Access Websites

Here's how to access websites on your Samsung Galaxy S 6 / S 6 edge using the Safari browser.

Samsung Galaxy S® 6 / S® 6 edge - Add a Browser Bookmark

Here's how to add a browser bookmark on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Allow / Block Browser Cookies

If you can't browse the Internet or view website images on your Samsung Galaxy S6 / S6 edge, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Samsung Galaxy S® 6 / S® 6 edge - Change the Browser Start / Home Page

To change the browser Home page on your Samsung Galaxy S6 / S6 edge, see these steps.

Samsung Galaxy S® 6 / S® 6 edge - Clear Temporary Internet Files

This can help if you're unable to browse the Internet or a web page won't display on your Samsung Galaxy S6 / S6 edge. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Samsung Galaxy S® 6 / S® 6 edge - Delete a Browser Bookmark

Here's how to remove a browser bookmark from your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Edit a Browser Bookmark

Here's how to edit a browser bookmark on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Launch a Browser Bookmark

Here's how to open a saved browser bookmark on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn JavaScript On / Off

If you can't view websites or pages won't load on your Samsung Galaxy S6/S6 edge, view this info on JavaScript settings. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S 6 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Language Selection

To change the language on your Samsung Galaxy S6 / S6 edge (English to Spanish, Spanish to English), view this info.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S 6 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S 6 to help protect your private information.

Samsung Galaxy S 6 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S 6 / Galaxy S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S6 / S6 edge when the screen is locked.

Samsung Galaxy S® 6 / S® 6 edge - Set Up Fingerprint Recognition

This info helps if you want to add/remove a fingerprint scan as a lock option for your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Set Up Screen Lock

View this info for options to lock your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Off Screen Lock

To disable the screen lock setting on your Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy S 6 / S 6 edge.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S 6 Simulator: Inserting and Removing a microSD Card

See how to put in and take out a microSD card from your Samsung Galaxy S 6 to add memory for photos, videos, music, documents and more.

Samsung Galaxy S® 6 / S® 6 edge - Check Device Storage

To free up space if your Samsung Galaxy S6 / S6 edge runs slow or crashes/resets, apps freeze when running them, or you can't save media, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Samsung Galaxy S 6 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S 6 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S 6 Simulator: Creating a Station

Learn how to create a station on Milk Music™ with your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Listening to Music

Explore how to listen to music using Milk Music on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Samsung Milk Music™ Dial

See how to use the Milk Music dial on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Move Music Files from Device

Here's how to transfer music files from your Galaxy S 6 / S 6 edge to a computer.

Samsung Galaxy S® 6 / S® 6 edge - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Play Music Files

To play Music files on your Samsung Galaxy S6 / S6 edge, see these steps.

Navigating & Multitasking

Samsung Galaxy S 6 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Multi Window™

Learn how to use Multi Window on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using Picture-in-Picture Video

Discover how to use picture-in-picture video on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy S 6.

Near Field Communication (NFC)

Samsung Galaxy S 6 Simulator: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your Samsung Galaxy S 6 to wirelessly transmit information to other compatible devices.

Samsung Galaxy S® 6 / S® 6 edge - Tap & Pay

To set up your Galaxy S6/S6 edge to pay for items by touching your phone to a reader at a checkout register, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Turn Android Beam On / Off

To turn Android Beam on your Samsung Galaxy S6 / S6 edge on/off, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Turn NFC On / Off

This info helps if you want to turn the Near Field Communication (NFC) setting on your Samsung Galaxy S6 / S6 edge on/off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Transfer Data via Android Beam - Samsung Galaxy S® 6 / S® 6 edge

To wirelessly transfer data from your Galaxy S6 / S6 edge to another NFC-capable device, view this.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset (Powered Off)

If your Galaxy S 6 / S 6 edge has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S 6 / S 6 edge if it has a blank or frozen screen or calling and app issues.

Samsung Galaxy S® 6 / S® 6 edge - Factory Data Reset - Need to Know

Before performing a factory data (hard) reset on your Samsung Galaxy S6 / S6 edge, view this info on backing up contacts, media, apps, etc.

Samsung Galaxy S® 6 / S® 6 edge - Install Device Software Update

To check for or to install software updates on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - View Software Version

To view the software version your Galaxy S 6 / S 6 edge is running, check out this info.

Samsung Galaxy S6 - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S 6 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S 6.

Samsung Galaxy S 6 Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a Nano SIM card from your Samsung Galaxy S 6.

Samsung Galaxy S 6 edge - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Samsung Galaxy S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Samsung Galaxy S 6 / S 6 edge on or off.

Samsung Galaxy S® 6 / S® 6 edge - View SIM Card Number

To view the view the 20-digit SIM card number for your Samsung Galaxy S6 / S6 edge, follow these steps.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S 6 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S 6 to help protect your account.

Samsung Galaxy S 6 Simulator: Posting Status Updates and Photos to Facebook®

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 6.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Samsung Galaxy S® 6 / S® 6 edge - Record and Play File - Voice Recorder

To record and play a sound file using the Voice recorder on your Samsung Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Save a Ringtone

If you received a sound file on your Samsung Galaxy S6 / S6 edge via a multimedia message, here's how to save it as a ringtone.

Samsung Galaxy S® 6 / S® 6 edge - Set Ringtones

Follow these steps to choose/change a ringtone for your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Vibrate Mode

To place your Samsung Galaxy S6 / S6 edge in Vibrate Mode, see these steps.

Samsung Galaxy S® 6 / S® 6 edge - Volume Controls

Here's how to adjust the volume if your Galaxy S 6 / S 6 edge doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites in Easy Mode

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode

Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Making a Phone Call in Easy Mode

Discover how to make a phone call in Easy mode on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens in Easy Mode

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Switching Back to Standard Mode

Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 6.

Samsung Galaxy S 6 Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 6.

Status Indicators/Lights

Samsung Galaxy S® 6 / S® 6 edge - View Signal Strength

Here's how to view signal strength on the Samsung Galaxy S 6 / S 6 edge.

TV

Samsung Galaxy S® 6 / S® 6 edge - View Device Screen on TV

Here's how to view the screen of your S6 / S6 edge on your TV or another media device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy S® 6 / S® 6 edge - Auto Receive Messages

If your Galaxy S6 / S6 edge is not receiving multimedia (picture / video) messages, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Create and Send a Text Message

Follow these steps to create and send a text message on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Cut, Copy and Paste Text

Follow these steps on your Samsung Galaxy S® 6 / S® 6 edge to cut, copy and paste text.

Samsung Galaxy S® 6 / S® 6 edge - Delete Messages

This info helps if you want to delete text messages from your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Set Default Messaging App

To change the default text messaging (SMS) app on your Samsung Galaxy S6 / S6 edge, follow these steps.

Samsung Galaxy S® 6 / S® 6 edge - Text Message Notification Settings

This helps if you want to configure notifications for text messages on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Text Message Signature

To add, remove or edit the text message signature on your Galaxy S6 / S6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your Galaxy S6 / S6 edge, view this.

Samsung Galaxy S® 6 / S® 6 edge - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - View Text Messages

If you need to know how to view text messages on your Samsung Galaxy S6 / S6 edge, view this info.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S 6 Simulator: Finding Additional Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Capture a Screenshot

View this info to take a picture of the screen on your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Set Up Printing

To set up your Samsung Galaxy S6 / S6 edge for printing, view this info.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S® 6 / S® 6 edge - Manage TTY Settings

To change the TTY settings on your Galaxy S 6 / S 6 edge, check out this info.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn Screen Inversion On / Off -Samsung Galaxy S® 6 / S® 6 edge

If the color scheme on your Galaxy S 6 / S 6 edge is reversed, view this.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S 6 Simulator: Changing the Wallpaper

Find out how to change the background of the Home screen on your Samsung Galaxy S 6.

Samsung Galaxy S® 6 / S® 6 edge - Set Wallpaper

This info helps if you want to save a picture as wallpaper on your Samsung Galaxy S6 / S6 edge.

Wi-Fi & Network

Samsung Galaxy S 6 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S 6 to connect to a Wi-Fi network, so you can access the Internet without using data.

Samsung Galaxy S® 6 / S® 6 edge - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S6 / S6 edge with other Wi-Fi capable devices.

Samsung Galaxy S® 6 / S® 6 edge - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Samsung Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Samsung Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Galaxy S 6 / S 6 edge to auto switch between Wi-Fi and mobile data, view this.

Samsung Galaxy S® 6 / S® 6 edge - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your Galaxy S6 / S6 edge doesn't display.

Samsung Galaxy S® 6 / S® 6 edge - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S 6 / S 6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Galaxy S 6 / S 6 edge, view this info.

Samsung Galaxy S® 6 / S® 6 edge - Tethered Modem Connection

Follow these steps to use your Samsung Galaxy S6 / S6 edge as a tethered connection via a USB or Bluetooth.

Samsung Galaxy S® 6 / S® 6 edge - Turn Download Booster On / Off

For faster downloads on your Samsung Galaxy S6 / S6 edge, view this info on simultaneous use of Wi-Fi and LTE networks.

Samsung Galaxy S® 6 / S® 6 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S6 / S6 edge.

Samsung Galaxy S® 6 / S® 6 edge - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your S 6 / S 6 edge on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.