Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps - Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy S 6 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S 6.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power Saving Mode on Your Samsung Galaxy S® 6
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy S® 6.
Length: 1:32
Battery Tips for Your Samsung Galaxy S® 6
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S® 6.
Length: 2:11
Can I use a wireless charger with a device that has water damage?
[Community]
galaxy s6 - fell in toilet, put in rice, was working, and now it wont charge with any charger.  It did say can charge wireless.  Any suggestions, should i spend money on wireless charger.
Can I use my Galaxy S4 charger on my new Galaxy S6?
[Community]
I recently got anS6 Galaxy phone. I'd like to use my charger that I used on my Galaxy S4 instead of the one that came with it. Any problem here?
Can I use the fingerprint unlock in ultra power save mode?
[Community]
When using ultra power saving mode is it possible to enable fingerprint rather than just password to unlock your screen
How do I replace the battery on my Galaxy S6?
[Community]
So the issue im concerned about is getting the battery replaced in the S6 seeing as how it has a non removable battery. Like every battery in every phone/car/toy, they have a life expediency, and will eventually at some point down the road after numerous recharges, the battery will  no longer hold...
Samsung Galaxy S 6 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Samsung Galaxy S 6's battery life for the most important functions.
What will it cost to replace the battery?
[Community]
How much does Verizon charge to replace battery in a Samsung Galaxy S6?
Why Is My Samsung Galaxy s6 Battery Dying Fast?
[Community]
After an upgrade on my Samsung Galaxy s6 last week my batterydoesn't stay charged. Just 4,-6 hours standby on a full charge. It's never been like this. Any ideas if what I can do?

Battery & Power Issues

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6
[Video]
Learn how to pair your Samsung Galaxy S® 6 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:10
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Can I sync my Bluetooth S6 edge with Ford SYNC?
[Community]
I travel quite frequently and I have had no problems pairing Bluetooth with Chevrolet rental vehicles. But I cannot pair with my 2014 Ford F150 SYNC.I have paired and unpaired 6 times with different PIN numbers, have done a factory rest, have turned off SMART LOCK, have cleared data and cache in Bluetooth...
How do I take a private call while in my car?
[Community]
How do I take a private call while in my car?
Samsung Galaxy S 6 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Samsung Galaxy S 6 with your Bluetooth device.
Why Does Bluetooth Automatically Answer Calls When Driving?
[Community]
When I'm driving and a call comes in through the bluetooth, the phone automatically answers without accepting.  It displays Accept or Ignore on the vehicle screen but automatically accepts the call.  In other words, you cannot reject the call.
Why Won't My Device Pair With my Car?
[Community]
I have a galaxy-s6-sm-g920v. What is going on? 2013 toyota tundra with NAV system.  Will not pair with audio, phone only.  Deleted the previous list of phones and reentered.  Provided passcode to phone... same deal.  Any Ideas
Will the S6 or S6 edge work with my Chevy Mylink?
[Community]
I want to upgrade my S5 for the S6 but nothing online says it will work with my truck.  The phone may be too new

Calendar

Can you transfer calendar entries to a new device?
[Community]
can you transfer calendar entries to a new device?

Calling & Dialing

Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android® 
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S® 6
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy S® 6.
Length: 1:10
Can the Galaxy S6 make video calls to other smartphones?
[Community]
Can you make a video phone call from the galaxy s 6 to any other smartphone? Or only other galaxy phones?
DTMF - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
How Do I Disable The Call Waiting Notification?
[Community]
I've noticed it was asked almost a year ago but there is no answer. I don't want to disable call waiting I simply want to disable the annoying beep that happens when I'm on a call. It's intrusive and you miss parts of conversations. Is there a way to shut the beep off?
How do I call while traveling in Canada?
[Community]
I am traveling to Canada soon and have added Travel Pass to my plan for my Galaxy S6. First, while I am in Canada, will people in the U.S. (family, friends, etc.) be able to call or text me as usual or will my number be treated as though they are making an international call? Second, I am a bit confused...
How do I change the ringtone for outgoing calls?
[Community]
For some reason I once again have the default classical music ringtone for a contact since I upgraded to a Galaxy S6. I can't find how to change it to a different ringtone that I have. Can anyone help?
How do I hide my phone number when I make an outgoing call?
[Community]
How do I hide my phone number when I make an outgoing call on my Samsung Galaxy 6S?
How do I make a Mexico to Mexico call?
[Community]
Hos do I dial from Mexico to Mexico's phones using my Samsung S6?
How do I make a video call on the Samsung Galaxy S6 Edge?
[Community]
I have a new Samsung Galaxy S6 Edge and have been unable to make a video call.  The settings are set to allow it but I am missing something.  Any help would be greatly appreciated.
Redial - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S 6 to call a new number.
Samsung Galaxy S 6 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Teaching Kids to Call 911
[Interactive Simulation]
Find out how to teach kids to call 911 on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 6.
Why Is My Phone Missing Calls?
[Community]
I'm not really sure how many missed calls I get. But I do know I miss about 75% of my calls from my wife. And she misses about 75% of mine. Really don't know about other calls she is who I call the most. Texting both ways is fine. Just missed calls. Does anybody else have this problem and how do you fix...
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Why don't I receive missed call notifications?
[Community]
My S6 doesn't show missed calls that occurred when my phone was turned off.  I believe that I used to get those notifications with earlier Samsung phones. Is there something wrong with my phone or is this feature not available on the S6?
Will my Verizon Samsung Galaxy S6 work in Alaska?
[Community]
I will be traveling to Anchorige, Seward and Moose Pass Alaska in May.  What kind of phone reception should I expect on my Galaxy S6 and my daughters iPhone 6?

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Advanced Camera Features on Your Samsung Galaxy S® 6
[Video]
Explore fun camera settings on your Samsung Galaxy S® 6.
Length: 1:33
Camera Settings Support
[Device-Specific Instructions]
Camera/Camcorder Overview for Your Samsung Galaxy S® 6
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy S® 6.
Length: 1:37
Can I recover deleted photos?
[Community]
I deleted some photos that didn't upload to the cloud and was hoping someone could help me recover them
Can the S6 do slow motion videos?
[Community]
Clark59 asked Verizon Wireless: Q: Can the S6 do slow motion videos? A: Slow motion videos are definitely fun to watch! I want to confirm that the S6 Edge does have the ability to record slow motion videos.- Yosef
How Do I Transfer Pictures From My Samsung Galaxy 6 To My PC?
[Community]
how transfer pictures from Samsung galaxy 6 to PC?
How do I download videos to my pc?
[Community]
How do I download videos and pictures onto a PC?
How do I get my camera to start working again?
[Community]
I just got the Galaxy S6 edge today and after i charge it up and everything to find out the camera wont work. It goes black then warning camera failed. going here to see if I can get help before returning to the store.
How do I transfer pictures to my computer from a Samsung Galaxy S6?
[Community]
how do i transfer pictures on my galaxy S6 to computer?
How do I transfer pictures to my computer?
[Community]
cant transfer pictures from my galaxy s6 to my computer anymore
How do you take a screen shot with Galaxy S6 Edge?
[Community]
I've tried to hold down the home and power button, home and volume button, and also tried to swipe the screen. None of these methods are working.  Any ideas?
Samsung Galaxy S 6 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
See how to take a picture while recording a video on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Zooming In and Out
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S 6.
Why can't I download pictures to my laptop?
[Community]
When I try to download pictures from my phone GS6 my laptop says that i need to unlock my phone.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content with this Interactive Guide
[Online Tool]
Use an online tool to guide you step by step to back up and transfer content with Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Can I print a copy of my contacts?
[Community]
I need to print out my contacts from my S6 Edge phone is this possible?
How do I assign a ringtone to a contact?
[Community]
How do I assign a ringtone to a contact (in my case on a Samsung Galaxy S6 Edge+)? I can't find a clear answer to this anywhere in Verizon documentation. A search of the Verizon forums shows this question is asked very frequently, with two kinds of results: either no answer is given, oran ...
How do I assign a ringtone to a contact?
[Community]
I can't seem to find a way to assign a ringtone to a specific contact for when an individual calls.
How do I sync my email contacts with my Galaxy S6?
[Community]
Just got the Samsung Galaxy S6 and was setting up email (yahoo/att). Emails are not a problem; they sync fine. However I cannot see any of my email contacts when I want to create a new email. How do I sync my email contacts?
How do I transfer contacts from my old droid ultra to my S6?
[Community]
Only 22 out of about 140 contacts transferred. I have free version of Youmail and I see them on my account on their web site. Anyone have tips? This is my first Samsung and I never had trouble transferring between Motorola phonesAlso, I have set the screen brightness to automatic several times only to...
How do I transfer phone contacts to a desktop computer?
[Community]
My previous HP desktop computer became corrupted so I bought a new HP computer.  I would like to transfer the contacts from my S6 android phone to the desk top.
How do I view deleted contacts?
[Community]
I accidentally deleted several contacts.  My phone has backed up since then.  Is there any way to go to an earlier backup and get those contacts back?  Kind of like restore points on a PC?
Samsung Galaxy S 6 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 6 without looking at it.
Samsung Galaxy S 6 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S 6.
Will the Android Switch app transfer all my email settings including email server names, usernames and passwords?
[Community]
Will the Android Switch app transfer all my email settings including email servers, usernames, and passwords from my Galaxy S 4 to a Galaxy S 6?

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I turn off all roaming on my Galaxy S6?
[Community]
How do I turn off all roaming on my Galaxy S6 so I don't incur data and any other charges?
How do I turn off unecessary apps?
[Community]
My new phone is using up data too quickly and I would like to know if there are apps, etc that I can delete or turn off to minimize the data loss.
Where do I get the My Verizon app on my S6?
[Community]
What happened to the Verizon data usage mobile app with the pie graph so I can see at glance of my home screen where I'm at in usage. Upgraded to the S6 and the app didn't transfer.
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Can I have different vibration patterns for email and messaging alerts?
[Community]
On my S3 I had it set to vibrate once for email and twice for messaging.  Can this be done on the S6, I cannot find a setting for that.
How can I disable S6 Edge split screen?
[Community]
How can I disable the split screen 'attribute' on my S6 Edge? It is constantly jumping to that, often without even being touched.
How can I get my Galaxy6 to connect to my home wifi?
[Community]
How can I get my Samsung Galaxy 6 to connect to my home wifi?
How do I block a number on a new phone?
[Community]
Sorry to be so dramatic. lol Today I bought a galaxy s6 and had verizon transfer all of my old stuff over to my new phone. I had blocked a number on my old android and was checking to see if that number even showed up on this new one, which it did, and then I somehow dialed it. YIKES! Will that person...
How do I change the font to a larger size?
[Community]
How do I change the lettering to a larger size
How do I change the notification sounds?
[Community]
I just bought the S6 edge+ and I'm using Messaging+.  The notification sound it uses is the system notification I selected.  I like to keep that as silent.  How do I change the notification sound in just Message+ for all contacts?  Changing it under system settings/sound and notification/Ringtones...
How do I disable the Samsung calendar app?
[Community]
Is there a way to uninstall or disable the Samsung calendar app? I use the google calendar app.
How do I get my phone to turn on?
[Community]
Blue light is flashing but I cant get the phone to do anything? It`s not even a week old!!!!!!!!!!!!
How do I get rid of a proxy error?
[Community]
I have started to get a proxy error today when browsing, I noticed when I turned off "Mobile Data" (which saves data costs) it works with Wi-Fi then proxy error comes up.
How do I get the windows 10 driver for my Galaxy S6?
[Community]
My laptop says I have no pictures on my phone and my cloud will not upload everything even tho it has room.  I just want to hook the darn cord up loike I used to and upload everything that used to be so simple.  I pay enough for the phone, I don't want to pay for a driver to do this!
How do I prevent an auto update from using data?
[Community]
My auto update caused my data overage. How do I prevent an auto update using data?
How do I reset my phone when my screen goes black?
[Community]
My phone has been in the OtterBox Defender case since I received it in May of this year. I just made a phone call and put my phone back into my pocket. When I got it out to check the time, the screen was black like it usually is when not in use. However, none of the buttons work and I cannot power the...
How do I set up GPS on my phone?
[Community]
How do I set up GPS on my phone
How do I stop a "backup canceled" error?
[Community]
Keep getting error message flashing on screen! "Warning. Backup canceled. Make sure you have a data connection and try again."
How do I stop my device from vibrating constantly?
[Community]
My phone went through a recent software update. Now, it vibrates once about every 30 seconds. I have cleared caches and did a system reboot to no avail. So frustrating. Any ideas?
How do I stop my phone from going into drive mode?
[Community]
I have recently upgraded from htc droid dna to a samsung s6.  Recently I have noticed that my google maps navigator was not speaking while I was driving as well as not being notified that I was receiving calls while in the office.  I found that the 'drive mode' was coming on randomly, whether...
How do I transfer photos from a Galaxy S6 to my computer?
[Community]
I connected the cord to the computer but do not see anything on the hp laptop screen.
How do you turn off talk back?
[Community]
how do you turn off the talk actavader
Is there a way to access your device without your backup password after being locked out?
[Community]
Somehow this morning when I woke up, I was on my last fingerprint swipe and it didn't work and so I am currently locked out of my phone. I don't remember my backup password and Verizon is saying that the only thing I can do is reset to factory, which would lose everything. Is there any other way to do...
Is there a way to make the icons smaller?
[Community]
The Galaxy 6 just had an update a couple days ago. The icons are now much smaller. Is there a way of getting the version prior to this recent update back ?@
Is there no longer a slot for an SD Memory card on the S6?
[Community]
Tita91 asked Verizon Wireless: Q: Is there no longer a slot for an SD Memory card? A: There is no longer a Micro SD slot in the Galaxy S6. This choice was made to allow the phone to access its own memory very quickly, resulting in a snappier device. The 32GB model comes with 23GB of available...
My device is giving me notifications constantly. How do I stop this?
[Community]
After the recent update G925VVRU3BOG5 my S6 Edge now chirps the default notification like every 5 minutes.  There is no visual notification on the device to indicate why it is chirping at me. anyone else experiencing this?
My screen got stuck while rotating. How do I fix it?
[Community]
I have no clue how it happened other than to say my son was using my wife's new S6 this morning and the screen shifted diagonally.  I've never seen or heard of a smartphone doing this.  What makes it even more interesting is that none of the buttons work now.  She can't do a power reset...
Samsung Galaxy S 6 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S 6 to change alert sounds, turn off GPS and more.
Samsung Galaxy S 6 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S 6 by adjusting the screen timeout.
Samsung Galaxy S 6 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S 6 to Airplane mode.
Where can I find USSD codes for my Samsung Galaxy S6 Edge?
[Community]
I recently bought at Best Buy a Verizon Samsung Galaxy S6 Edge+ and tried several different USSD codes but the phone seems not to recognize them. All I get is an "unkown application" message. Does anyone of you guys know how can I overcome this particular issue? As I brought the phone to Brazil, the phone...
Where do I find my USB icon?
[Community]
Where do I find my USB icon?
Where do I find the option to turn auto rotate on and off after the Marshmallow update?
[Community]
Under Lollipop the "quick setting" menu had an option to turn auto rotate on or off. After updating to Marshmallow that option is gone and I don't see it available anywhere else to turn it on or off. As of now, my screen is always in portrait mode and never rotates to landscape. Anyone else having this...
Where is the talk to text microphone icon?
[Community]
After the update I don't have the speech microphone in messages anymore. How do I get it back??
Why do I have to manually enable USB file transfer?
[Community]
I remember on previous Galaxy phone models, file transfer would be enabled once you plugged your phone into the USB. But on the Galaxy S6, it seems as though I have to manually enable this every time...even when I've installed Samsung drivers. (Therefore, the Samsung Windows drivers are essentially useless.) When...
Why do I still see the 4g LTE Indicator when I am on wi-fi?
[Community]
The 4g LTE indicator on my new Galaxy S6 does not disappear when I am on wifi as it did on my Galaxy S3.  Is there a way to fix this?
Why does my phone get warm during use?
[Community]
I have had my phone about 2 weeks, really noticing that while on it that is gets warm to the touch..is this normal?
Why is my device telling me mobile data is not available?
[Community]
After the marshmallow update, I get "Mobile data is not available while you are on this call." Never had this issue before, I always talk on the phone and use Waze at the same time...what's the fix?  I tried changing network mode from Global to LTE/CDMA.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy S® 6
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy S® 6.
Length: 2:59
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S 6 Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S 6.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
How Can I Retrieve Information From My Broken Samsung S6?
[Community]
My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded...

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
How do I set up GPS on my phone?
[Community]
How do I set up GPS on my phone

Home Screen

Customizing Your Samsung Galaxy S® 6
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S® 6.
Length: 2:36
How can I disable S6 Edge split screen?
[Community]
How can I disable the split screen 'attribute' on my S6 Edge? It is constantly jumping to that, often without even being touched.
How do I add phone numbers to the main screen?
[Community]
how do you place a phone number onto the main screen of a s-6
Is there a way to make the icons smaller?
[Community]
The Galaxy 6 just had an update a couple days ago. The icons are now much smaller. Is there a way of getting the version prior to this recent update back ?@
Samsung Galaxy S 6 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 6 for quick access to them.
Samsung Galaxy S 6 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S 6 to help organize your apps.
Samsung Galaxy S 6 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 6.
What is this new "icon" that locks the screen and how do I get rid of it?
[Community]
Ok, this is really strange, I now have this "icon" similar to a Facebook Messenger Chat Head, that won't go away and if you tap it, it locks your screen and you cannot do anything.  I finally figured out how to do a soft boot from on here, but now I'm trying to figure out how to get rid of this "icon" ...
Why doesn't my Galaxy S6 open correctly?
[Community]
My new Samsung 6 opens to the phone dialer, not the home page. Is there any way to correct this?
Why is my device taking me to the dialer when I swipe?
[Community]
After the recent update, when I swipe the screen to release (which tech support told me cannot be changed) it takes me directly to the phone dialer. Does any one know how to change this to my main screen. I've looked everywhere and cannot find the answer

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I use my device as a hotspot and be on a call at the same time?
[Community]
how do i use my hotspot and be on a call at the same time with the galaxy S6?
Can the S6 be used as a hot spot for other devices?
[Community]
Bfantaliii asked Verizon Wireless: Q: Can the S6 be used as a hot spot for other devices? A: Hi Bfantaliii, Yes the Samsung Galaxy S6 is hotspot capable. Thank you for your question.
How do I make a call while Mobile Hotspot is active?
[Community]
I have a Samsung Galaxy 6, and need to make phone calls while the Mobile Hotspot is active. Right now, of course, the data connection drops when I receive a phone call. Some helpful people say I need "AC" which I think means Advanced Calling? and is a feature that Verizon can enable if I ask the right...
How do I set up a mobile hotspot on my Galaxy S6?
[Community]
How do I set up the mobile hotspot on my galaxy s6
How do I use the hot spot on my phone?
[Community]
How do I use the hot spot on my samsung phone?
Samsung Galaxy S 6 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S 6 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy S® 6
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S® 6.
Length: 1:56
Samsung Galaxy S 6 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 6, so it's easy to find later.
Samsung Galaxy S 6 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 6.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S 6 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S 6.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How to Use Fingerprint Lock on Your Samsung Galaxy S® 6
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy S® 6 from Verizon.
Length: 1:54
Customizing Lock Screen Settings on Your Samsung Galaxy S® 6
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S® 6.
Length: 2:10
Restore Default Settings - Samsung
[Device-Specific Instructions]
How can I unlock my device?
[Community]
The pin Code That I Set Last Night, Is Now Not Working, Causing me To Be Locked Out & Will Not Give Me Back Up Question As An Option. How Else Am I Unable To Unlock My Phone?
How do I retrieve my password for a Galaxy S6 Edge?
[Community]
So when i shut off my phone, it requires a password when you turn it back on before the fingerprint . i changed the password about a month ago and it must have been something that didn't get typed in right so i have the wrong password. how do i fix this?
Is there any way to change my password without knowing it?
[Community]
i use fingerprint to unlock my phone, but i want to change it. it wants a password, and i don't remember it. is there a way to change it on the verizon site?
Samsung Galaxy S 6 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S 6 to help protect your private information.
Samsung Galaxy S 6 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S 6.
What should I do if I forget the unlock code for my Galaxy S6?
[Community]
How do I get back into my phone?   I have forgot my unlock code and do not want to get locked out.  I only have 3 or 4 attempts before that happens and it wipes itself and resets.
Why can't I change my pattern lock?
[Community]
I set a pattern lock, and confirmed it. Now I'm trying to change it,and it keeps saying that it's the wrong pattern. So now I'm stuck. What can I do?

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
See how to put in and take out a microSD card from your Samsung Galaxy S 6 to add memory for photos, videos, music, documents and more.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy S6 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music™ with your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music on your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S 6.

Navigating & Multitasking

How to Use the Split Screen Feature on Your Samsung Galaxy S® 6
[Video]
Multitask by using two apps at the same time with Split Screen on your Samsung Galaxy S® 6 from Verizon.
Length: 1:34
Navigating Your Samsung Galaxy S® 6
[Video]
Take a tour of your Samsung Galaxy S® 6, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:41
Samsung Galaxy S 6 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Multi Window™
[Interactive Simulation]
Learn how to use Multi Window on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover how to use picture-in-picture video on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S 6.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy S® 6
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S® 6.
Length: 2:02
Samsung Galaxy S 6 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Samsung Galaxy S 6 to wirelessly transmit information to other compatible devices.

Operating System & Software

Samsung Galaxy S 6 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Can I Change The Time Of When I Get Software Updates?
[Community]
Verizon software updates are always sent to my phone (Samsung Galaxy S6) in the middle of the night, accompanied by a notification chime.  I need to keep notifications on as I'm On-Call 24/7, but I don't want to be awakened for the routine software update.  Is there a way to silence only the...
Can I manually download software upgrade assistant?
[Community]
Is there a link where I can manually download the Software Upgrade Assistant for the Samsung S6?  The autorun file won't install on my computer for some unknown reason.  I've disabled my AV and it still won't install.  I've found a link for the SUA download for the S4 but can't find anything...
How do I get the windows 10 driver for my Galaxy S6?
[Community]
My laptop says I have no pictures on my phone and my cloud will not upload everything even tho it has room.  I just want to hook the darn cord up loike I used to and upload everything that used to be so simple.  I pay enough for the phone, I don't want to pay for a driver to do this!
How do I prevent an auto update from using data?
[Community]
My auto update caused my data overage. How do I prevent an auto update using data?
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?
Will I be able to re-install the Amazon Music app?
[Community]
As part of the latest Verizon Galaxy S6 update (MMB29K.G925VVRU4CPD2, release Tue. May 24, 2016), it is removing the Amazon Music app. Does the update restrict the app from being reinstalled? Users of the Amazon Prime music app use this app even though it's considered bloatware, which it is to those that...

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne
Can I use an overseas SIM card in my Galaxy S6?
[Community]
I think it's too difficult to try to figure out which international plan to select, so I want to buy a sim card in Europe and insert it into my phone to use when I'm there.  How do I know if my device is locked or unlocked?
Can I use the SIM card from my droid in my Galaxy S6?
[Community]
Can I use my sim card out of my droid in this galaxy 6
Can we swap our Galaxy S6 with a Note 5?
[Community]
My Mother In Law really likes the S6 Edge + my wife and I got on the payment plan, but they are no longer being offered.  If she buys a Note 5 on payments can she swap with me being that we will both still be making the agreed upon payments?
How can I use my Samsung Galaxy S6 outside the US?
[Community]
Everything I have read says that the Galaxy S6 from Verizon is already unlocked for use outside the US. I have installed a sim card from a local carrier, but I get a message that states "the mobile network is not available." What are my next steps in resolving this issue?
How do I change the APN settings on my device before I travel internationally?
[Community]
I just got a new SamsungGalaxy S6 and since I will be travelling internationally I was trying to update my APN settings for my travel so I would use a UK sim while I travel.  How do I do it? I was able to do that on my S4 when i travel.
How do I find my SIM card id?
[Community]
How do I find it?
Insert SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your Samsung Galaxy S 6.
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?
Will my Galaxy S6 work with an Italian SIM card?
[Community]
Will the S6 work in Italy on either the TIM or Vodafone SIM card networks ?Especially need a data plan.

Social Networking

Samsung Galaxy S 6 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S 6 to help protect your account.
Samsung Galaxy S 6 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 6.

Starter Mode

Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 6.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Can I retrieve deleted texts on my Galaxy s6?
[Community]
Can I retrieve deleted text from android Galaxy s6? Verizon
Can I retrieve text messages from a device with a broken screen?
[Community]
My galaxy s6 broke and I can not see the screen but there are very important text messages I have to retrieve.  I thought they would be saved in cloud but apparently not.  I just recieved my replacement phone and was wondering how I can move those existing messages from s6 to s7? Thank...
How Do I Cancel A Sent Text From My Samsung s6?
[Community]
help!  I need to know how I cancel a text on my samsun s6 I just sent
How can I print my text messages?
[Community]
I have been trying to figure out how to either print my text from my Galaxy 6 phone or forward them to my e-mail ? Could someone please helpme figure out how to do this.
How do I attach photos to text messages?
[Community]
HOW TO ATTACH PHOTOS TO TEXT MSG
How do I avoid getting invalid links in text messages?
[Community]
Hello, I’m experiencing an issue with incoming text messages from at least one person. My friend is a new Android user (on the S6 from an iPhone) and is still getting used to the keyboard. In almost every text she sends me, she inadvertently double-taps the spacebar which automatically drops in...
How do I forward a text message with Message+?
[Community]
Seems like this would be pretty simple but I can't figure it out. I have a S6 and I am using Message +. In the past if I wanted to forward a text message I would simply hold down the message I want to forward and message options would come up to allow me to forward. Now when I do this, message options...
How do I get text emergency alerts?
[Community]
For text emergency alerts, where are the settings?
How do I reset the "Remember this Choice" option for automated text messages?
[Community]
How do I reset the "remember this choice" setting when replying to automated text messages? I accidentally selected to block replies to these text messages so now I'm unable to reply to any automated message (such as to confirm a doc appt or table reservation). Is there a way to reset this feature? I...
How do I send a text without closing the keyboard?
[Community]
I have to close the keyboard beforethe send button will work on texts.  This just started this week Anyone else having this problem
How do I send a vcard from my S6?
[Community]
When I click on "More" in a contact screen I do not get a "share contact" option. Also can't find "enhanced messaging" setting option either. WTH?
How do I send video text messages on a Galaxy S6?
[Community]
I am using Message+ for texting. I have video setting on VGA (640 × 480). I get a msg saying can't send too large. Is there something else I need to change?
How do I set up Outlook on my device?
[Community]
I just got a galaxy s6 edge and i'm trying to figure out how to send a text to it from my work corporate outlook email account. We send out group text blasts for overtime and it's refusing to send to my new phone. Same number just new provider. I can'tell figure out how to talk to a blasted person with...
How do I use a downloaded sound for the message notification?
[Community]
I want to use the whistle for the text message notification and I've downloaded it. But it doesn't show up as an option for the app.
Text Message Signature - Android™
[Device-Specific Instructions]
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
Hello,After the newest Android update I can't find the microphone on my message plus screen. I have tried the following without any success:I have already double checked the Android Keyboard Settings for Voice Input Key.  It's currently set for "On Main Keyboard".  I've tried changing it to...
Where did voice to text go?
[Community]
Wife and I downloaded G928VVRU2BPC2 last night. After reboot, opened text app and found the mic button missing. It has been replaced with a settings button and the feature is no longer available.  Called VZ tech support and the guy said they've been getting calls all day on this. What gives?!
Where is the microphone for talk to text?
[Community]
After the update I don't have the speech microphone in messages anymore.  And how do I get rid of the power saving pop-up everytime I open the phone
Where is the talk to text microphone icon?
[Community]
After the update I don't have the speech microphone in messages anymore. How do I get it back??
Why am I not receiving text messages?
[Community]
I am not getting all of the texts that people send me and vice versa I have tried powering off my phone and nothing seems to work any suggestions? ?
Why do my text messages keep getting sent to e-mail?
[Community]
My text messages are showing up in my email on my new G6, and I can not figure out how to change this setting.
Why don't some people receive my group texts?
[Community]
So, apparently I cannot send mass text messages through Messages+. Whenever I do, it will send to the first person on the list and that's it. I sent a simple text message to two different customers and the second one sat at "sending" for over an hour before I deleted the conversation (since there is no...
Why is the talk to text key missing?
[Community]
my talk to text key is missing after download.  How can i get it back?
Will sms messages with voice recording count against my data allowance?
[Community]
I never had to worry about data plan minutes (was grandfathered in the Verizon unlimited data plan until recently) but with the new SMS app on the S6 if I use a voice recording to send an SMS message does it counts towards my data plan usage or is it still considered a plain old text message? Is there...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Can I Connect My Phone To The TV?
[Community]
All I want to do is to be able to play videos/photos I have recorder on my phone on my TV, wirelessly.  And yes, I know about the existence of Roku, Chromecast, etc.  I know that they all advertise hundreds of thousands of movies and tv shows I can watch.  What an awesome deal!!!! EXCEPT...
Can I use the fingerprint unlock in ultra power save mode?
[Community]
When using ultra power saving mode is it possible to enable fingerprint rather than just password to unlock your screen
Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
How do I remove all my information from my galaxy s6 edge?
[Community]
I am getting a new phone. How do I remove all my information from my galaxy s6 edge?
My Galaxy S6 turned off over night and will not turn back on. What should I do?
[Community]
If have the phone since they were released and have never had this issue.  When I woke this morning the green LED light was on, but the screen wouldn't come on.  I can't take the battery out, and I can't do a hard reset, nothing is working.  Short of going to a Verizon Store and getting...
Samsung Galaxy S 6 Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 6.
What are the differences between the S6 and S6 Edge?
[Community]
hirsh49 asked Verizon Wireless:Q: What are the differences between the S6 and S6 Edge?A: The S6 edge has a slightly larger battery. The edge also has functions that work on those curved edges of the screen on both sides. Otherwise, these phones have the same hardware and software. There are plenty of...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S 6 Simulator: Changing the Wallpaper
[Interactive Simulation]
Find out how to change the background of the Home screen on your Samsung Galaxy S 6.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6
[Video]
Learn how to pair your Samsung Galaxy S® 6 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:10
Can I use my Galaxy S6 in Europe?
[Community]
Can I use my Galaxy S6 there.  What are the fees?  Is there a fee for using WiFi there?
Can will wi-fi calling work with messenger?
[Community]
I have Messenger on my Samsung S6 and also on my computer. The area I live in has poor reception. If I send a message from the computer it goes instantly but if I use the phone it sometimes takes a very long time to go. I have my phone set to use WIFI calling when mobile network is not available. If I...
How can I get my Galaxy6 to connect to my home wifi?
[Community]
How can I get my Samsung Galaxy 6 to connect to my home wifi?
How do I print from my device?
[Community]
How do I print from my phone
How do I set my device to update on wi-fi only?
[Community]
Galaxy S6. Running up data use with downloads when wifi isn't available. I want to do downloads and updates ONLY over WiFi.
How do I stop Verizon Message+ from notifying me I'm connected over wifi?
[Community]
I started using Verizon Message+ due to the fact that it allows messaging over wifi.The problem is that it creates a notifications every couple minutes on my Galaxy S6 telling me that it's connected to wifi, which causes my smart band to vibrate.Currently I've setup my smart band to not vibrate for notifications...
Samsung Galaxy S 6 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S 6 to connect to a Wi-Fi network, so you can access the Internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help
Why does the mobile data still show connected when the phone is connected to wifi?
[Community]
I set up my wifi and when the phone connects to the wifi, it still shows the 4GLTE lit up like its connected to mobile network also, why is that? is it using both at the same time? do i have to disable mobile data completely?
Why won't my apps update over wi-fi?
[Community]
Ever since I updated to the marshmallow, my wifi doesn't work, won't update my Google Apps unless I'm on my 4g network burning up my data plan!!! NEED HELP!!!!!!

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