Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps – Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]

Activation & Initial Setup

Samsung Galaxy S6 and S6 edge Activation Support
[General Information]
Learn how to activate and set up your Samsung Galaxy S6 and S6 edge.
Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Turn On Android™ Device Protection
[Device-Specific Instructions]
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne

Alerts & Reminders

Alerts - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]

Back Up & Transfer Content

Samsung Galaxy S6 and S6 edge Transfer Content Support
[General Information]
Get help sharing and transferring pictures, videos and music on your Samsung Galaxy S6 and Galaxy S6 edge.
Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Android™
[Device-Specific Instructions]

Basics

Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Samsung Galaxy S 6 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S 6.

Battery & Power

Samsung Galaxy S6 and S6 edge Battery Support
[General Information]
Tips on how to manage your power usage and access the battery on the Samsung Galaxy S6 and S6 edge.
Samsung Galaxy S6 and S6 edge Reset and Restore Support
[General Information]
Learn about backing up and restoring content on your Samsung Galaxy S6 and S6 edge. We'll also show you how to reset your phone if it's experiencing a problem.
Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Power Saving Mode on Your Samsung Galaxy S® 6
[Video]
Learn how to use the Ultra Power Saving Mode to extend your battery life on your Samsung Galaxy S® 6.
Length: 1:32
Battery Tips for Your Samsung Galaxy S® 6
[Video]
Get the most out of your battery by learning power saving tips on your Samsung Galaxy S® 6.
Length: 2:11
Can I use a wireless charger with a device that has water damage?
[Community]
galaxy s6 - fell in toilet, put in rice, was working, and now it wont charge with any charger.  It did say can charge wireless.  Any suggestions, should i spend money on wireless charger.
Can I use my Galaxy S4 charger on my new Galaxy S6?
[Community]
I recently got anS6 Galaxy phone. I'd like to use my charger that I used on my Galaxy S4 instead of the one that came with it. Any problem here?
How do I replace the battery on my Galaxy S6?
[Community]
So the issue im concerned about is getting the battery replaced in the S6 seeing as how it has a non removable battery. Like every battery in every phone/car/toy, they have a life expediency, and will eventually at some point down the road after numerous recharges, the battery will  no longer hold...
How do I restart my phone?
[Community]
Can anyone help me.  This is the 2nd time this has happened.  Phone just shut down.  The store held the start button and something else to restart.  I can't seen to get it back on.  Help.
Samsung Galaxy S 6 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
Learn how to switch to Emergency mode to save your Samsung Galaxy S 6's battery life for the most important functions.
Why Is My Samsung Galaxy s6 Battery Dying Fast?
[Community]
After an upgrade on my Samsung Galaxy s6 last week my batterydoesn't stay charged. Just 4,-6 hours standby on a full charge. It's never been like this. Any ideas if what I can do?

Battery & Power Issues

Bluetooth

Samsung Galaxy S6 and S6 edge Bluetooth Support
[General Information]
Tips on how to turn Bluetooth on and off and connect to Bluetooth devices with the Samsung Galaxy S6 and S6 edge.
Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6
[Video]
Learn how to pair your Samsung Galaxy S® 6 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:10
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Can I sync my Bluetooth S6 edge with Ford SYNC?
[Community]
I travel quite frequently and I have had no problems pairing Bluetooth with Chevrolet rental vehicles. But I cannot pair with my 2014 Ford F150 SYNC.I have paired and unpaired 6 times with different PIN numbers, have done a factory rest, have turned off SMART LOCK, have cleared data and cache in Bluetooth...
Galaxy S6 Car Bluetooth Problems
[Community]
I was wondering if anybody else is having car Bluetooth issues with the Galaxy S6.  I previously had an S3 that worked great in my car (2013 Subaru XV Crosstrek) with no problems. The phone is paired with the Bluetooth in my car, but every time I shut the car off the Call Audio and Media Audio shut...
Samsung Galaxy S 6 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Find out how to pair your Samsung Galaxy S 6 with your Bluetooth device.
Why Does Bluetooth Automatically Answer Calls When Driving?
[Community]
When I'm driving and a call comes in through the bluetooth, the phone automatically answers without accepting.  It displays Accept or Ignore on the vehicle screen but automatically accepts the call.  In other words, you cannot reject the call.
Why Won't My Device Pair With my Car?
[Community]
I have a galaxy-s6-sm-g920v. What is going on? 2013 toyota tundra with NAV system.  Will not pair with audio, phone only.  Deleted the previous list of phones and reentered.  Provided passcode to phone... same deal.  Any Ideas

Calendar

Calling & Dialing

Samsung Galaxy S6 and S6 edge Calling Support
[General Information]
Tips on how to make calls and manage your in-call settings, speed dial and Call Reject/Ignore list on the Samsung Galaxy S6 and S6 edge.
Wi-Fi Calling FAQs
[FAQs]
Make and receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.
Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android™
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Place a Voice call - Wi-Fi Calling
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Change Emergency Address - Wi-Fi Calling
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S® 6
[Video]
Learn how to call and message using Bluetooth® and contacts on your Samsung Galaxy S® 6.
Length: 1:10
Can the Galaxy S6 make video calls to other smartphones?
[Community]
Can you make a video phone call from the galaxy s 6 to any other smartphone? Or only other galaxy phones?
DTMF - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
How do I hide my phone number when I make an outgoing call?
[Community]
How do I hide my phone number when I make an outgoing call on my Samsung Galaxy 6S?
How do I make a video call on the Samsung Galaxy S6 Edge?
[Community]
I have a new Samsung Galaxy S6 Edge and have been unable to make a video call.  The settings are set to allow it but I am missing something.  Any help would be greatly appreciated.
Redial - Samsung Galaxy S® 6 / S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S 6 to call a new number.
Samsung Galaxy S 6 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Teaching Kids to Call 911
[Interactive Simulation]
Find out how to teach kids to call 911 on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S 6.
Why Is My Phone Missing Calls?
[Community]
I'm not really sure how many missed calls I get. But I do know I miss about 75% of my calls from my wife. And she misses about 75% of mine. Really don't know about other calls she is who I call the most. Texting both ways is fine. Just missed calls. Does anybody else have this problem and how do you fix...
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Why don't I receive missed call notifications?
[Community]
My S6 doesn't show missed calls that occurred when my phone was turned off.  I believe that I used to get those notifications with earlier Samsung phones. Is there something wrong with my phone or is this feature not available on the S6?

Camera, Photos & Videos

Samsung Galaxy S6 and S6 edge Camera Support
[General Information]
Tips on how to take and share your pictures and videos and how to use camera features like panoramic photo on the Samsung Galaxy S6 and S6 edge.
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Advanced Camera Features on Your Samsung Galaxy S® 6
[Video]
Explore fun camera settings on your Samsung Galaxy S® 6.
Length: 1:33
Camera/Camcorder Overview for Your Samsung Galaxy S® 6
[Video]
Learn the basics of taking, sharing and storing photos and videos with the camera on your Samsung Galaxy S® 6.
Length: 1:37
Can I recover deleted photos?
[Community]
I deleted some photos that didn't upload to the cloud and was hoping someone could help me recover them
Can the S6 do slow motion videos?
[Community]
Clark59 asked Verizon Wireless: Q: Can the S6 do slow motion videos? A: Slow motion videos are definitely fun to watch! I want to confirm that the S6 Edge does have the ability to record slow motion videos.- Yosef
How Do I Transfer Pictures From My Samsung Galaxy 6 To My PC?
[Community]
how transfer pictures from Samsung galaxy 6 to PC?
How do I get my camera to start working again?
[Community]
I just got the Galaxy S6 edge today and after i charge it up and everything to find out the camera wont work. It goes black then warning camera failed. going here to see if I can get help before returning to the store.
How do you take a screen shot with Galaxy S6 Edge?
[Community]
I've tried to hold down the home and power button, home and volume button, and also tried to swipe the screen. None of these methods are working.  Any ideas?
Samsung Galaxy S 6 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a picture using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
See how to take a picture while recording a video on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Zooming In and Out
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S 6.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]

Contacts

Samsung Galaxy S6 and S6 edge Contacts Support
[General Information]
Tips on creating and editing contacts and managing your contact list with the Samsung Galaxy S6 and S6 edge.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
How do I assign a ringtone to a contact?
[Community]
I can't seem to find a way to assign a ringtone to a specific contact for when an individual calls.
How do I sync my email contacts with my Galaxy S6?
[Community]
Just got the Samsung Galaxy S6 and was setting up email (yahoo/att). Emails are not a problem; they sync fine. However I cannot see any of my email contacts when I want to create a new email. How do I sync my email contacts?
How do I transfer contacts from my old droid ultra to my S6?
[Community]
Only 22 out of about 140 contacts transferred. I have free version of Youmail and I see them on my account on their web site. Anyone have tips? This is my first Samsung and I never had trouble transferring between Motorola phonesAlso, I have set the screen brightness to automatic several times only to...
How do I view deleted contacts?
[Community]
I accidentally deleted several contacts.  My phone has backed up since then.  Is there any way to go to an earlier backup and get those contacts back?  Kind of like restore points on a PC?
My S6 keeps backing up contacts with old information. How do I stop this?
[Community]
Galaxy S6 keeps updating contacts with old, deleted information. How do I make the changes and have them "stick" once and for all?
Samsung Galaxy S 6 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S 6 without looking at it.
Samsung Galaxy S 6 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S 6.
Will the Android Switch app transfer all my email settings including email server names, usernames and passwords?
[Community]
Will the Android Switch app transfer all my email settings including email servers, usernames, and passwords from my Galaxy S 4 to a Galaxy S 6?

Data

Samsung Galaxy S6 and S6 edge Data Support
[General Information]
Tips on how to monitor and manage how much data you use on your Samsung Galaxy S6 and S6 edge.
Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
How do I turn off all roaming on my Galaxy S6?
[Community]
How do I turn off all roaming on my Galaxy S6 so I don't incur data and any other charges?
How do I turn off unecessary apps?
[Community]
My new phone is using up data too quickly and I would like to know if there are apps, etc that I can delete or turn off to minimize the data loss.
Where do I get the My Verizon app on my S6?
[Community]
What happened to the Verizon data usage mobile app with the pie graph so I can see at glance of my home screen where I'm at in usage. Upgraded to the S6 and the app didn't transfer.
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help

Date & Time

Auto Date and Time - Android™
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Samsung Galaxy S6 and S6 edge Printing Support
[General Information]
Learn how to wirelessly connect to a printer with your Samsung Galaxy S6 and S6 edge.
Samsung Galaxy S6 and S6 edge Settings Support
[General Information]
Learn how to use common settings on your Samsung Galaxy S6 and S6 edge. We'll also show you where to find important information about your phone.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Can I have different vibration patterns for email and messaging alerts?
[Community]
On my S3 I had it set to vibrate once for email and twice for messaging.  Can this be done on the S6, I cannot find a setting for that.
How can I get the Auto Brightness feature to stop turning itself off?
[Community]
I just moved from a GS5 to the GS6. I'm having several issues with the GS6. For this discussion: I check the box for Auto Brightness control. Shortly thereafter, the box seemingly un-checks itself and the brightness blasts up. That's not easy to read and it certainly will deplete my battery charge more...
How do I block a number on a new phone?
[Community]
Sorry to be so dramatic. lol Today I bought a galaxy s6 and had verizon transfer all of my old stuff over to my new phone. I had blocked a number on my old android and was checking to see if that number even showed up on this new one, which it did, and then I somehow dialed it. YIKES! Will that person...
How do I change the font to a larger size?
[Community]
How do I change the lettering to a larger size
How do I change the notification sounds?
[Community]
I just bought the S6 edge+ and I'm using Messaging+.  The notification sound it uses is the system notification I selected.  I like to keep that as silent.  How do I change the notification sound in just Message+ for all contacts?  Changing it under system settings/sound and notification/Ringtones...
How do I disable the Samsung calendar app?
[Community]
Is there a way to uninstall or disable the Samsung calendar app? I use the google calendar app.
How do I get my keyboard back to its normal size?
[Community]
My keyboard is shrunk. How do I get it back to its normal size?
How do I get my phone to turn on?
[Community]
Blue light is flashing but I cant get the phone to do anything? It`s not even a week old!!!!!!!!!!!!
How do I get rid of a proxy error?
[Community]
I have started to get a proxy error today when browsing, I noticed when I turned off "Mobile Data" (which saves data costs) it works with Wi-Fi then proxy error comes up.
How do I reset my phone when my screen goes black?
[Community]
My phone has been in the OtterBox Defender case since I received it in May of this year. I just made a phone call and put my phone back into my pocket. When I got it out to check the time, the screen was black like it usually is when not in use. However, none of the buttons work and I cannot power the...
How do I stop a "backup canceled" error?
[Community]
Keep getting error message flashing on screen! "Warning. Backup canceled. Make sure you have a data connection and try again."
How do I stop my device from vibrating constantly?
[Community]
My phone went through a recent software update. Now, it vibrates once about every 30 seconds. I have cleared caches and did a system reboot to no avail. So frustrating. Any ideas?
How do I stop my phone from going into drive mode?
[Community]
I have recently upgraded from htc droid dna to a samsung s6.  Recently I have noticed that my google maps navigator was not speaking while I was driving as well as not being notified that I was receiving calls while in the office.  I found that the 'drive mode' was coming on randomly, whether...
How do you turn off talk back?
[Community]
how do you turn off the talk actavader
Is there a way to access your device without your backup password after being locked out?
[Community]
Somehow this morning when I woke up, I was on my last fingerprint swipe and it didn't work and so I am currently locked out of my phone. I don't remember my backup password and Verizon is saying that the only thing I can do is reset to factory, which would lose everything. Is there any other way to do...
Is there no longer a slot for an SD Memory card on the S6?
[Community]
Tita91 asked Verizon Wireless: Q: Is there no longer a slot for an SD Memory card? A: There is no longer a Micro SD slot in the Galaxy S6. This choice was made to allow the phone to access its own memory very quickly, resulting in a snappier device. The 32GB model comes with 23GB of available...
My device is giving me notifications constantly. How do I stop this?
[Community]
After the recent update G925VVRU3BOG5 my S6 Edge now chirps the default notification like every 5 minutes.  There is no visual notification on the device to indicate why it is chirping at me. anyone else experiencing this?
My screen got stuck while rotating. How do I fix it?
[Community]
I have no clue how it happened other than to say my son was using my wife's new S6 this morning and the screen shifted diagonally.  I've never seen or heard of a smartphone doing this.  What makes it even more interesting is that none of the buttons work now.  She can't do a power reset...
Samsung Galaxy S 6 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S 6 to change alert sounds, turn off GPS and more.
Samsung Galaxy S 6 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S 6 by adjusting the screen timeout.
Samsung Galaxy S 6 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S 6 to Airplane mode.
Where can I find USSD codes for my Samsung Galaxy S6 Edge?
[Community]
I recently bought at Best Buy a Verizon Samsung Galaxy S6 Edge+ and tried several different USSD codes but the phone seems not to recognize them. All I get is an "unkown application" message. Does anyone of you guys know how can I overcome this particular issue? As I brought the phone to Brazil, the phone...
Where do I find the option to turn auto rotate on and off after the Marshmallow update?
[Community]
Under Lollipop the "quick setting" menu had an option to turn auto rotate on or off. After updating to Marshmallow that option is gone and I don't see it available anywhere else to turn it on or off. As of now, my screen is always in portrait mode and never rotates to landscape. Anyone else having this...
Why do I still see the 4g LTE Indicator when I am on wi-fi?
[Community]
The 4g LTE indicator on my new Galaxy S6 does not disappear when I am on wifi as it did on my Galaxy S3.  Is there a way to fix this?
Why does my phone get warm during use?
[Community]
I have had my phone about 2 weeks, really noticing that while on it that is gets warm to the touch..is this normal?
Why is my device telling me mobile data is not available?
[Community]
After the marshmallow update, I get "Mobile data is not available while you are on this call." Never had this issue before, I always talk on the phone and use Waze at the same time...what's the fix?  I tried changing network mode from Global to LTE/CDMA.

Email/Gmail

Samsung Galaxy S6 and S6 edge Work Email Support
[General Information]
Learn how to connect to your work email with your Samsung Galaxy S6 and S6 edge. We'll also show you how to send email, create a signature and more.
Samsung Galaxy S6 and S6 edge Gmail Support
[General Information]
Get tips on using Gmail, including how to add and sync your Google account, add an email signature and set up email notifications on the Samsung Galaxy S6 and S6 edge.
Samsung Galaxy S6 and S6 edge Personal Email Support
[General Information]
Get help with email, like sending and viewing messages. Learn advanced options like server settings and how to limit your email data usage on your Galaxy S6 and S6 edge.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Email Setup on Your Samsung Galaxy S® 6
[Video]
Learn how to set up email quickly and efficiently on your Samsung Galaxy S® 6.
Length: 2:59
Create Gmail™ Account
[Device-Specific Instructions]
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Galaxy S 6 Simulator: Attaching a File to an Email
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S 6.

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On/Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

Can I get my text messages from my old device?
[Community]
i am trying to put my old text message to the cloud, but i cant figure out how to or if its even possible to put the old messages on my new phone? is it possible?
Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
How Can I Retrieve Information From My Broken Samsung S6?
[Community]
My wifes S6 screen started to pixel and then went black. The touch screen is still responding as i feel the vibe from trying to enter the password in the black (no pund). I have connected it to my computer to try to retrieve her pictures, contacts and calendar but the phone will not connect. I also downloaded...

GPS & Location Based Services

Samsung Galaxy S6 and S6 edge GPS Support
[General Information]
GPS is essential for your location-based apps to work properly. Learn how to enable and manage the GPS setting on your Samsung Galaxy S6 and S6 edge.
Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android™
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Samsung Galaxy S6 and S6 edge Home Screen Support
[General Information]
Tips on how to customize and organize your Home Screen panels with widgets, wallpaper, folders and shortcuts on the Samsung Galaxy S6 and S6 edge.
Customizing Your Samsung Galaxy S® 6
[Video]
Add apps and widgets to your home screen. Customize your wallpaper. Learn how on your Samsung Galaxy S® 6.
Length: 2:36
How do I add phone numbers to the main screen?
[Community]
how do you place a phone number onto the main screen of a s-6
How do I get my deleted clock and weather display back?
[Community]
Lost my clock and weather display on my home page. I don't know how it was deleted? How can I get it back?
Samsung Galaxy S 6 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S 6 for quick access to them.
Samsung Galaxy S 6 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S 6 to help organize your apps.
Samsung Galaxy S 6 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to access your favorite apps right from the Lock screen on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
Discover how to remove widgets and apps from the Home screen of your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S 6.
What is this new "icon" that locks the screen and how do I get rid of it?
[Community]
Ok, this is really strange, I now have this "icon" similar to a Facebook Messenger Chat Head, that won't go away and if you tap it, it locks your screen and you cannot do anything.  I finally figured out how to do a soft boot from on here, but now I'm trying to figure out how to get rid of this "icon" ...
Why is my device taking me to the dialer when I swipe?
[Community]
After the recent update, when I swipe the screen to release (which tech support told me cannot be changed) it takes me directly to the phone dialer. Does any one know how to change this to my main screen. I've looked everywhere and cannot find the answer

Hotspot

Samsung Galaxy S6 and S6 edge Mobile Hotspot Support
[General Information]
Learn to share your Verizon Internet connection with other devices on your Samsung Galaxy S6 and S6 edge using Mobile Hotspot or a tethered modem connection.
Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I use my device as a hotspot and be on a call at the same time?
[Community]
how do i use my hotspot and be on a call at the same time with the galaxy S6?
Can the S6 be used as a hot spot for other devices?
[Community]
Bfantaliii asked Verizon Wireless: Q: Can the S6 be used as a hot spot for other devices? A: Hi Bfantaliii, Yes the Samsung Galaxy S6 is hotspot capable. Thank you for your question.
How do I make a call while Mobile Hotspot is active?
[Community]
I have a Samsung Galaxy 6, and need to make phone calls while the Mobile Hotspot is active. Right now, of course, the data connection drops when I receive a phone call. Some helpful people say I need "AC" which I think means Advanced Calling? and is a feature that Verizon can enable if I ask the right...
How do I set up a mobile hotspot on my Galaxy S6?
[Community]
How do I set up the mobile hotspot on my galaxy s6
Samsung Galaxy S 6 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S 6 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

Samsung Galaxy S6 and S6 edge Web Browsing Support
[General Information]
Learn how to browse and bookmark favorite sites on the Internet with your Samsung Galaxy S6 and S6 edge. We'll show you how to manage cookies and Javascript, too.
View Browser History - Android™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Browsing the Web on Your Samsung Galaxy S® 6
[Video]
Browse the web on the go with Google Chrome on your Samsung Galaxy S® 6.
Length: 1:56
Samsung Galaxy S 6 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S 6, so it's easy to find later.
Samsung Galaxy S 6 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
See how to search the web using your voice with your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S 6.

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S 6 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S 6.

Lock, Unlock, Password & Security

Samsung Galaxy S6 and S6 edge Security Support
[General Information]
Learn how to set up a standard lock or fingerprint lock on your Samsung Galaxy S6 and S6 edge to prevent others from using it. Or you can use one of the Smart Lock features.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
How to Use Fingerprint Lock on Your Samsung Galaxy S® 6
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy S® 6 from Verizon.
Length: 1:54
Customizing Lock Screen Settings on Your Samsung Galaxy S® 6
[Video]
Increase the security of your phone. This video shows how to set a pattern lock on your Samsung Galaxy S® 6.
Length: 2:10
Restore Default Settings - Samsung
[Device-Specific Instructions]
How can I unlock my device?
[Community]
The pin Code That I Set Last Night, Is Now Not Working, Causing me To Be Locked Out & Will Not Give Me Back Up Question As An Option. How Else Am I Unable To Unlock My Phone?
How do I retrieve my password for a Galaxy S6 Edge?
[Community]
So when i shut off my phone, it requires a password when you turn it back on before the fingerprint . i changed the password about a month ago and it must have been something that didn't get typed in right so i have the wrong password. how do i fix this?
Is there any way to change my password without knowing it?
[Community]
i use fingerprint to unlock my phone, but i want to change it. it wants a password, and i don't remember it. is there a way to change it on the verizon site?
Samsung Galaxy S 6 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S 6 to help protect your private information.
Samsung Galaxy S 6 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S 6.
Why can't I change my pattern lock?
[Community]
I set a pattern lock, and confirmed it. Now I'm trying to change it,and it keeps saying that it's the wrong pattern. So now I'm stuck. What can I do?

Memory/Storage

Samsung Galaxy S6 and S6 edge Memory Card Support
[General Information]
Steps on how to insert, remove and reformat the SD card on your Samsung Galaxy S6 and S6 eddge. Also, find how much storage is available on your memory card.
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
See how to put in and take out a microSD card from your Samsung Galaxy S 6 to add memory for photos, videos, music, documents and more.

Music

Samsung Galaxy S6 and S6 edge Music Support
[General Information]
Learn how to play music and customize music playlists on your Samsung Galaxy S6 and S6 edge. We'll even show you how to record your voice.
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy S6 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music™ with your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music on your Samsung Galaxy S 6.
Samsung Galaxy S6 Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S 6.

Navigating & Multitasking

How to Use the Split Screen Feature on Your Samsung Galaxy S® 6
[Video]
Multitask by using two apps at the same time with Split Screen on your Samsung Galaxy S® 6 from Verizon.
Length: 1:34
Navigating Your Samsung Galaxy S® 6
[Video]
Take a tour of your Samsung Galaxy S® 6, including unlocking the phone, viewing the notifications panel, tips on apps and more.
Length: 2:41
Samsung Galaxy S 6 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Multi Window™
[Interactive Simulation]
Learn how to use Multi Window on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover how to use picture-in-picture video on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S 6.

Near Field Communication (NFC)

Samsung Galaxy S6 and S6 edge Near Field Communications (NFC) and Pay Options Support
[General Information]
Learn to set up and use NFC on your Samsung Galaxy S6 and S6 edge. You can share media and buy things by simply tapping your phone to another NFC device.
How to Use NFC (Near Field Communications) on Your Samsung Galaxy S® 6
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S® 6.
Length: 2:02
Samsung Galaxy S 6 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Samsung Galaxy S 6 to wirelessly transmit information to other compatible devices.

Operating System & Software

Samsung Galaxy S6 and S6 edge Software Updates Support
[General Information]
Learn how to get new features and better performance with the latest software update for your Samsung Galaxy S6. Learn more about updating your phone.
Samsung Galaxy S 6 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Connect your device to a computer with Internet access using your USB cable to download the Software Upgrade Assistant to your computer and update your device.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Repair Assistant
[Updates]
If you run into software issues while updating your device, our Software Repair Assistant tool can attempt to repair them. The tool may be helpful if your device isn't fully or can't power up to the Home screen.
Can I Change The Time Of When I Get Software Updates?
[Community]
Verizon software updates are always sent to my phone (Samsung Galaxy S6) in the middle of the night, accompanied by a notification chime.  I need to keep notifications on as I'm On-Call 24/7, but I don't want to be awakened for the routine software update.  Is there a way to silence only the...
Can I manually download software upgrade assistant?
[Community]
Is there a link where I can manually download the Software Upgrade Assistant for the Samsung S6?  The autorun file won't install on my computer for some unknown reason.  I've disabled my AV and it still won't install.  I've found a link for the SUA download for the S4 but can't find anything...
Why can't I access my mobile data?
[Community]
I lose mobile data very often when not connected to wifi yet have a strong 4G connection. If I restart my phone, mobile data is connected and all is well. Has anyone else experienced this problem and found a solution?

SIM Card

Samsung Galaxy S6 and S6 edge SIM Card Support
[General Information]
Learn how to insert and remove the SIM card for your Samsung Galaxy S6 and S6 edge. You'll also find how to lock your SIM card so others can't use it.
4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I buy an unlocked Galaxy S6 and activate it?
[Community]
Can I buy an unlocked Cellphone and have it work on my Verizon system?Lynne
Can I use the SIM card from my droid in my Galaxy S6?
[Community]
Can I use my sim card out of my droid in this galaxy 6
Can we swap our Galaxy S6 with a Note 5?
[Community]
My Mother In Law really likes the S6 Edge + my wife and I got on the payment plan, but they are no longer being offered.  If she buys a Note 5 on payments can she swap with me being that we will both still be making the agreed upon payments?
How can I use my Samsung Galaxy S6 outside the US?
[Community]
Everything I have read says that the Galaxy S6 from Verizon is already unlocked for use outside the US. I have installed a sim card from a local carrier, but I get a message that states "the mobile network is not available." What are my next steps in resolving this issue?
How do I change the APN settings on my device before I travel internationally?
[Community]
I just got a new SamsungGalaxy S6 and since I will be travelling internationally I was trying to update my APN settings for my travel so I would use a UK sim while I travel.  How do I do it? I was able to do that on my S4 when i travel.
How do I find my SIM card id?
[Community]
How do I find it?
How do i open the sim card slot?
[Community]
how do I open the sim card slot
Insert SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Insert SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S® 6 edge
[Device-Specific Instructions]
Samsung Galaxy S 6 Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Discover how to put in and take out a Nano SIM card from your Samsung Galaxy S 6.
Why can't I make calls with an unlocked device?
[Community]
Hello,I bought an unlocked cell phone Samsung Galaxy S6 SM-G920V of Verizon from a friend and I brought with me to Brazil. I am working here and will stay here for a long time. I bought a SIM card of the operator VIVO. I am able to access the data network, but I can not make calls. every time I make a...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?
Will my Galaxy S6 work with an Italian SIM card?
[Community]
Will the S6 work in Italy on either the TIM or Vodafone SIM card networks ?Especially need a data plan.

Social Networking

Samsung Galaxy S 6 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S 6 to help protect your account.
Samsung Galaxy S 6 Simulator: Posting Status Updates and Photos to Facebook®
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S 6.

Sounds, Volume & Audio

Samsung Galaxy S6 and S6 edge Sounds and Tones Support
[General Information]
Learn how to change the volume settings for your Samsung Galaxy S6 and S6 edge. We'll also show you how to save and change ringtones.
Resolve Volume Issues
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S 6 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode
[Interactive Simulation]
Discover how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Learn how to switch back to Standard mode from Easy mode on your Samsung Galaxy S 6.
Samsung Galaxy S 6 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S 6.

Status Indicators/Lights

Text & Multimedia Messaging

Samsung Galaxy S6 and S6 edge Messages Support
[General Information]
Tips on using the text messaging and Verizon Messages apps on your Samsung Galaxy S6 and S6 edge.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Garbled Message
[Device-Specific Instructions]
Can I retrieve deleted texts on my Galaxy s6?
[Community]
Can I retrieve deleted text from android Galaxy s6? Verizon
Can you receive a phone call while texting?
[Community]
A friend of mine has a Samsung Galaxy 6 and tells me not to text when she is waiting for a phone call. If she is typing, receiving or sending a text she can still receive phone calls, correct ?
How can I print my text messages?
[Community]
I have been trying to figure out how to either print my text from my Galaxy 6 phone or forward them to my e-mail ? Could someone please helpme figure out how to do this.
How do I attach photos to text messages?
[Community]
HOW TO ATTACH PHOTOS TO TEXT MSG
How do I avoid getting invalid links in text messages?
[Community]
Hello, I’m experiencing an issue with incoming text messages from at least one person. My friend is a new Android user (on the S6 from an iPhone) and is still getting used to the keyboard. In almost every text she sends me, she inadvertently double-taps the spacebar which automatically drops in...
How do I forward a text message with Message+?
[Community]
Seems like this would be pretty simple but I can't figure it out. I have a S6 and I am using Message +. In the past if I wanted to forward a text message I would simply hold down the message I want to forward and message options would come up to allow me to forward. Now when I do this, message options...
How do I send a text without closing the keyboard?
[Community]
I have to close the keyboard beforethe send button will work on texts.  This just started this week Anyone else having this problem
How do I send a vcard from my S6?
[Community]
When I click on "More" in a contact screen I do not get a "share contact" option. Also can't find "enhanced messaging" setting option either. WTH?
How do I send video text messages on a Galaxy S6?
[Community]
I am using Message+ for texting. I have video setting on VGA (640 × 480). I get a msg saying can't send too large. Is there something else I need to change?
How do I set up Outlook on my device?
[Community]
I just got a galaxy s6 edge and i'm trying to figure out how to send a text to it from my work corporate outlook email account. We send out group text blasts for overtime and it's refusing to send to my new phone. Same number just new provider. I can'tell figure out how to talk to a blasted person with...
Text Message Signature - Android™
[Device-Specific Instructions]
The voice input microphone is missing from my keyboard. How do I find it?
[Community]
Hello,After the newest Android update I can't find the microphone on my message plus screen. I have tried the following without any success:I have already double checked the Android Keyboard Settings for Voice Input Key.  It's currently set for "On Main Keyboard".  I've tried changing it to...
Where did voice to text go?
[Community]
Wife and I downloaded G928VVRU2BPC2 last night. After reboot, opened text app and found the mic button missing. It has been replaced with a settings button and the feature is no longer available.  Called VZ tech support and the guy said they've been getting calls all day on this. What gives?!
Where is the microphone for talk to text?
[Community]
After the update I don't have the speech microphone in messages anymore.  And how do I get rid of the power saving pop-up everytime I open the phone
Why do my text messages keep getting sent to e-mail?
[Community]
My text messages are showing up in my email on my new G6, and I can not figure out how to change this setting.
Why does the screen go blank when I open a text message?
[Community]
I purchased a galaxy s6 2 days ago. It is brand new. I am using the verizon messages rather than the stock messages for texting. Everytime I reiceve a text, I will get the notification and when I go to open that conversation the screen will go blank! I have to always press the back key to go back to the...
Why don't some people receive my group texts?
[Community]
So, apparently I cannot send mass text messages through Messages+. Whenever I do, it will send to the first person on the list and that's it. I sent a simple text message to two different customers and the second one sat at "sending" for over an hour before I deleted the conversation (since there is no...
Will sms messages with voice recording count against my data allowance?
[Community]
I never had to worry about data plan minutes (was grandfathered in the Verizon unlimited data plan until recently) but with the new SMS app on the S6 if I use a voice recording to send an SMS message does it counts towards my data plan usage or is it still considered a plain old text message? Is there...

Tips, Tricks & Shortcuts

Samsung Galaxy S6 and S6 edge Screenshot Support
[General Information]
Learn how to take a picture of your phone's screen with your Samsung Galaxy S6 and S6 edge.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Can my Bookmarks be recovered?
[Community]
I had to do a factory reset and was able to recover everything except for my bookmarks. I wasn't synced to my home computer at the time so they're not there. Can they be recovered ? Would it be possible to do at a Verizon store? Thanks for any help .
How do I remove all my information from my galaxy s6 edge?
[Community]
I am getting a new phone. How do I remove all my information from my galaxy s6 edge?
My Galaxy S6 turned off over night and will not turn back on. What should I do?
[Community]
If have the phone since they were released and have never had this issue.  When I woke this morning the green LED light was on, but the screen wouldn't come on.  I can't take the battery out, and I can't do a hard reset, nothing is working.  Short of going to a Verizon Store and getting...
Samsung Galaxy S 6 Simulator: Finding Additional Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S 6.
What are the differences between the S6 and S6 Edge?
[Community]
hirsh49 asked Verizon Wireless:Q: What are the differences between the S6 and S6 Edge?A: The S6 edge has a slightly larger battery. The edge also has functions that work on those curved edges of the screen on both sides. Otherwise, these phones have the same hardware and software. There are plenty of...
Will My Sim Card Work In The Galaxy S4?
[Community]
My son has a Galaxy S4. If I give him my S6, will his sim card be compatible?

Visual & Hearing Accessibility

Samsung Galaxy S6 and S6 edge Accessibility Support
[General Information]
Tips on using the TTY feature to make your phone easier to hear for those with hearing impairments.
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S 6 Simulator: Changing the Wallpaper
[Interactive Simulation]
Find out how to change the background of the Home screen on your Samsung Galaxy S 6.

Wi-Fi & Network

Samsung Galaxy S6 and S6 edge Network Settings Support
[General Information]
Learn how to connect to a VPN (Virtual Private Network) with your Samsung Galaxy S6 and S6 edge.
Samsung Galaxy S6 and S6 edge Wi-Fi Support
[General Information]
Learn how to connect to Wi-Fi so you can save on data with your Samsung Galaxy S6 and S6 edge.
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Setting Up Wi-Fi & Bluetooth® on Your Samsung Galaxy S® 6
[Video]
Learn how to pair your Samsung Galaxy S® 6 with a Bluetooth® device and connect to a Wi-Fi network.
Length: 2:10
Verify LTE Advanced Devices
[Device-Specific Instructions]
Can will wi-fi calling work with messenger?
[Community]
I have Messenger on my Samsung S6 and also on my computer. The area I live in has poor reception. If I send a message from the computer it goes instantly but if I use the phone it sometimes takes a very long time to go. I have my phone set to use WIFI calling when mobile network is not available. If I...
How do I print from my device?
[Community]
How do I print from my phone
How do I set my device to update on wi-fi only?
[Community]
Galaxy S6. Running up data use with downloads when wifi isn't available. I want to do downloads and updates ONLY over WiFi.
How do I stop Verizon Message+ from notifying me I'm connected over wifi?
[Community]
I started using Verizon Message+ due to the fact that it allows messaging over wifi.The problem is that it creates a notifications every couple minutes on my Galaxy S6 telling me that it's connected to wifi, which causes my smart band to vibrate.Currently I've setup my smart band to not vibrate for notifications...
Samsung Galaxy S 6 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S 6 to connect to a Wi-Fi network, so you can access the Internet without using data.
Why does my Galaxy s6 shows 4g when using wi-fi?
[Community]
I am at home using wi-fi but my galaxy s6 shows wi-fi and 4g in use all the time. Help
Why does the mobile data still show connected when the phone is connected to wifi?
[Community]
I set up my wifi and when the phone connects to the wifi, it still shows the 4GLTE lit up like its connected to mobile network also, why is that? is it using both at the same time? do i have to disable mobile data completely?
Why won't my apps update over wi-fi?
[Community]
Ever since I updated to the marshmallow, my wifi doesn't work, won't update my Google Apps unless I'm on my 4g network burning up my data plan!!! NEED HELP!!!!!!

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