Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
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Apple® iPad® 2
Droid Turbo by Motorola
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Pixel™ XL, Phone by Google
LG G4™
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
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Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
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Samsung Galaxy S6 edge +
V20™
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GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
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Stylo™ 2 V
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Microsoft Lumia 735
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Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
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Verizon 4G LTE USB Modem UML295
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DuraXV
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Moto G™ by Motorola
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Microsoft Surface 3
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moto e4 Prepaid
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DROID 3 by MOTOROLA
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Motorola moto e4 plus™ Prepaid
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iPad® Pro
HTC Desire® 526
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DROID TURBO 2 - Designed by You
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Gear S2
BlackBerry® Q10 smartphone
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Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
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LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
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BlackBerry® Tour™ 9630 smartphone
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LG VX8300
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LG enV®2
iPad® mini 3
DROID DNA by HTC
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Verizon Wireless USB720 Modem
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Transpyre™ Prepaid
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DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
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Pantech Hotshot™
Pantech Perception™
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LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
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Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
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Lancet™
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Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
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Verizon Wireless UM175 USB Modem
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HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
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Enact™ by LG
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Lucid™3 by LG
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DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
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Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
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Lucid™ by LG
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Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
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LG Versa™
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Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
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G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
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Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
LG VX3300
Samsung SCH-a650
LG VX4500
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Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Transfer Content - Content Transfer App - Android Smartphone

NotesNotes:

  • Video Icon For a quick overview, watch this video.
  • Use Verizon Cloud to backup contacts, media, etc.
    Note The Content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

Transfer Content Process:

From the Old Device
The old phone contains the desired media files.
To the New Device
The new phone is where media files are going to.
Transferring to or from an iPhone
Refer to Transfer Content - Content Transfer App - iPhone for further assistance.

Old Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. If prompted, enter the 10-digit mobile phone number then tap OK.
    Tap OK
  3. Tap This is my old phone then tap Next.
    Tap Next
  4. If prompted with a Wi-Fi disconnected screen, tap I understand.
    Tap I Understand
  5. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  6. If prompted to change the default Messaging app, tap OK.
    Tap OK
  7. If prompted with a switch Messaging app confirmation page, tap OK.
    Tap OK
  8. Scan the QR code that is displayed on the new device.
    Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
    Scan the QR Code
  9. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.
    • Contacts
    • Photos
    • Videos
    • Audio (Android to Android only)
    • Call Logs (Android to Android only)
    • SMS (Android to Android only)
    Tap Transfer
  10. If prompted to change the default messaging, tap OK.
    Tap OK
  11. When the transfer is finished, tap Done.
    Tap Done

Top

New Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. Tap This is my new phone then tap Next.
    Tap Next
  3. Tap an option then tap Next.
    • Android to Android
    • iPhone to Android
    Tap Next
  4. If prompted with a switch Messaging app confirmation page, tap OK.
    Tap OK
  5. If prompted to change the default messaging app, select Yes.
    Tap Yes
  6. Using the old phone, scan the QR code that is displayed on the new device.
  7. If receiving a connection invitation tap Accept.
    Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi.
    Tap Accept
  8. Tap OK.
    Tap OK
  9. Tap Done.
    Tap Done

Top

Transfer from the Old Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. Tap Start Transfer.
    Tap Start Transfer
  3. Tap This is my old phone then tap Next.
    Tap Next
  4. Tap I understand.
    Tap I Understand
  5. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  6. Tap OK.
    Tap OK
  7. Tap Yes.
    Tap Yes
  8. Tap Manual Setup.
    Tap Manual Setup
  9. Tap OK.
    Tap OK
  10. Select I don't see my phone then tap Next.
    Note Selected when a check mark is present.
    Tap Next
  11. Tap Wi-Fi settings.
  12. Tap the appropriate Wi-Fi network then tap Next.
    Tap Next
  13. Tap Next.
    Tap Next
  14. Enter the code displayed on the new device, tap Done then tap Next.
    Tap Next
  15. Continue to transfer content.

Top

Transfer to the New Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. Tap Start Transfer.
    Tap Start Transfer
  3. Tap This is my new phone then tap Next.
    Tap Next
  4. Tap an option then tap Next.
    • Android to Android
    • iPhone to Android
    Tap Next
  5. Tap Manual Setup.
    Tap Manual Setup
  6. Tap OK.
    Tap OK
  7. If prompted to change the default messaging app, select Yes.
    Tap Yes
  8. Tap I don't see it.
    Tap I Don
  9. Tap Wi-Fi settings.
    Tap Wi-Fi Settings
  10. Tap the appropriate Wi-Fi network, tap Connect then tap Next.
    Tap Next
  11. Tap Next.
    Tap Next
  12. Tap OK.
    Tap OK
  13. Tap Done.
    Tap Done

Top

For additional info on backing up or transferring media content, refer to Transfer Content Between Devices.

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