Transfer Content - Content Transfer App - Android® Smartphone

Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the Content Tranfer app and need to be restored to the device using the same service. The Content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

Video Icon For a quick overview, watch this video.

 

Transfer Content Process:
Note The Content Transfer App must be open on both devices at the same time.
Note Ensure that screen resolution is at standard size to see all options.

From the Old Device
The old phone contains the desired media files.
To the New Device
The new phone is where media files are going to.
Transferring to or from an iPhone
Refer to Transfer Content - Content Transfer App - iPhone for further assistance.

 

Old Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. Tap This is my old phone then tap Next.
    Tap Next
  3. If presented with a Wi-Fi disconnect screen, tap I Understand.
    Tap I Understand
  4. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  5. If prompted with a default messaging screen, tap OK.
    Tap OK
  6. Tap Yes.
    Tap Yes
  7. Using the old device, scan the QR code that is displayed on the new device.
    Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi.
    Scan the QR Code
  8. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.
    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    • Messages
    • Call Logs
    • Documents
    • Apps
    Tap Transfer
  9. When the transfer is finished, tap Done.
    Tap Done

 

Related Topic: Video Icon Transfer Content using the Content Transfer app

 

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For additional info on backing up or transferring media content, refer to Transfer Contacts & Other Content Between Devices.

 

New Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. Tap This is my new phone then tap Next.
    Tap Next
  3. If presented with a Wi-Fi disconnect screen, tap I Understand.
    Tap I Understand
  4. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  5. If prompted with a default messaging screen, tap OK/Yes.
    Tap OK
  6. If prompted to change the messaging app, tap Yes.
    Tap Yes
  7. Place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
    Scan the QR Code
  8. If presented with an invitation to connect to the old device, tap Accept/Connect.
    Tap Accept
  9. Tap Done.
    Tap Done

 

Related Topic: Video Icon Transfer Content using the Content Transfer app

 

Top

 

For additional info on backing up or transferring media content, refer to Transfer Contacts & Other Content Between Devices.

 

Transfer Content from the Old Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. If prompted to connect the devices manually, tap OK.
    Tap OK
  3. Tap Start transfer.
    Tap Start Transfer
  4. Tap This is my old phone then tap Next.
    Tap Next
  5. If presented with a Wi-Fi disconnect screen, tap I Understand.
    Tap I Understand
  6. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  7. If prompted with a default messaging screen, tap OK.
    Tap OK
  8. Tap Yes.
    Tap Yes
  9. Tap I don't see my phone.
    Tap Next
  10. Tap Wi-Fi settings.
    Tap Wi-Fi Settings
  11. Select a Wi-Fi network, if prompted tap Connect,then tap Next.
    Tap Next
  12. Verify the phones are on the same Wi-Fi network then tap Next.
    Tap Next
  13. Enter the code displayed on the new device then tap Next.
    Tap Next
  14. Select the desired media to transfer to the new phone then tap Transfer.
    Note Selected when a check mark is present.
    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    • Messages
    • Call Logs
    • Documents
    • Apps
    Tap Transfer
  15. Tap Done.
    Tap Done

 

Related Topic: Video Icon Transfer Content using the Content Transfer app

 

Top

 

For additional info on backing up or transferring media content, refer to Transfer Contacts & Other Content Between Devices.

 

Transfer to the New Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. If prompted to connect the devices manually, tap OK.
    Tap OK
  3. Tap Start transfer.
    Tap Start Transfer
  4. Tap This is my new phone then tap Next.
    Tap Next
  5. If presented with a Wi-Fi disconnect screen, tap I Understand.
    Tap I Understand
  6. Tap an option then tap Next.
    • Android to Android
    • Android to iPhone
    Tap Next
  7. If prompted with a default messaging screen, tap OK/Yes.
    Tap OK
  8. If prompted to change the messaging app, tap Yes.
    Tap Yes
  9. Tap I don't see my phone then tap Next.
    Tap Next
  10. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi network password then tap Join/Connect.
    Tap Join or Connect
  11. Tap Next.
    Note If using an iPhone, tap the back arrow to return to Content Transfer (located upper-left).
    Tap Next
  12. Verify the phones are on the same Wi-Fi network then tap Next.
    Tap Next
  13. Enter the code from the new phone into the old phone.
    View the Code
  14. If prompted to change your default messaging app, tap OK.
  15. Tap Done.
    Tap Done

 

Related Topic: Video Icon Transfer Content using the Content Transfer app

 

Top

 

For additional info on backing up or transferring media content, refer to Transfer Contacts & Other Content Between Devices.

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