Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Account Sync Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to sync account settings if your K20 V is not receiving email or app notifications.
First time setup and activation - out of the box experience - LG K20™ V
[Device-Specific Instructions]
Here's full setup instructions for how to activate your K20 V for the first time.
LG K20 V User Guide (PDF)
[PDF]
This LG K20 V User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.
Set Up Device - LG K20™ V
[Device-Specific Instructions]
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.
Turn Off Android® Device Protection - LG K20™ V
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your K20 V.
Turn On Android® Device Protection - LG K20™ V
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your K20 V.

Alerts & Reminders

Manage Alerts / Notifications - LG K20™ V
[Device-Specific Instructions]
Here's how to change the notification sound for incoming calls and/or messages on your K20 V.

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Move Files from Internal Storage to SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to move files from internal storage to a memory card in your K20 V.
Move Music Files from Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer music files between your K20 V and a computer.
Move Music Files to Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer or move music files/songs between your device and a computer/PC.
Move Pictures / Videos from Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer picture or video files between your K20 V and a computer.
Move Pictures / Videos to Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer picture or video files between your K20 V Live and a computer.
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices
Transfer Content with LG Mobile Switch App
[Device-Specific Instructions]
Here's how to transfer media, contacts, call logs, text messages, etc. via the LG Mobile Switch app.

Basics

LG K20™ V Simulator: Charging Your Phone
[Interactive Simulation]
Learn how to charge your LG K20 V.
LG K20™ V Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your LG K20 V.
LG K20™ V Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your LG K20 V.
LG K20™ V Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your LG K20 V.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - LG K20™ V
[Device-Specific Instructions]
Here's how to view the battery specs (e.g., Usage Time, Standby Time, etc.) for your K20 V.
Extend Battery Life - LG K20™ V
[Device-Specific Instructions]
Here's how to extend the battery life of your K20 V.
Insert Battery - LG K20™ V
[Device-Specific Instructions]
Here's how to insert the battery into your K20 V.
Power Saver Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust power saver settings to maximize battery life for your K20 V.
Remove Battery - LG K20™ V
[Device-Specific Instructions]
Here's how to remove the battery from your K20 V.
Turn Power Saver On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Power saver for your K20 V on or off.
View Battery Status - LG K20™ V
[Device-Specific Instructions]
Here's how to see charging status, battery life and which apps use the most battery on your K20 V.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Bluetooth® Discovery Mode - LG K20™ V
[Device-Specific Instructions]
Here's how to make your K20 V visible to Bluetooth devices.
LG K20™ V Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your LG K20 V with your Bluetooth device.
Send Contact via Bluetooth® - LG K20™ V
[Device-Specific Instructions]
Here's how to send a contact from your K20 V to another device via Bluetooth.
Turn Bluetooth® On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Bluetooth for your K20 V on or off.

Calling & Dialing

Activate Wi-Fi Calling - LG
[Device-Specific Instructions]
Add a Speed Dial - LG K20™ V
[Device-Specific Instructions]
Here's how to add a speed dial to your K20 V.
Auto Reject or Ignore Call - LG K20™ V
[Device-Specific Instructions]
Here's how to forward calls from a saved contact directly to voicemail.
Call History - LG K20™ V
[Device-Specific Instructions]
Here's how to view or clear the call history on your K20 V.
Call a Number - LG K20™ V
[Device-Specific Instructions]
Here's how to complete a call using your K20 V.
DTMF - LG K20™ V
[Device-Specific Instructions]
Here's how to update the K20 V dialpad settings if entries are not recognized by automated systems.
LG K20™ V Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your LG K20 V.
LG K20™ V Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your LG K20 V to call a new number.
LG K20™ V Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to turn on HD Voice on your LG K20 V.
LG K20™ V Simulator: Calling with Video
[Interactive Simulation]
Learn how to turn on HD Voice on your LG K20 V.
LG K20™ V Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your LG K20 V.
LG K20™ V Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your LG K20 V.
LG K20™ V Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your LG K20 V.
LG K20™ V Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your LG K20 V.
LG K20™ V Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn on HD Voice on your LG K20 V.
LG K20™ V Simulator: Turning on Wi-Fi Calling
[Interactive Simulation]
Learn how to use Wi-Fi Calling on your LG K20 V.
LG K20™ V Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your LG K20 V.
LG K20™ V Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your LG K20 V.
Manage the Call Reject / Ignore List - LG K20™ V
[Device-Specific Instructions]
Here's how to manage the blocked contact list on your K20 V.
Place a Conference Call - LG K20™ V
[Device-Specific Instructions]
Here's how to place a conference call from your K20 V.
Redial - LG K20™ V
[Device-Specific Instructions]
Here's how to use the redial feature on your K20 V.
Remove a Speed Dial - LG K20™ V
[Device-Specific Instructions]
Here's how to remove a number you have saved as a speed dial to your K20 V.
Turn Wi-Fi Calling On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Wi-Fi Calling from your K20 V on / off.

Camera, Photos & Videos

Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - LG K20™ V
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K20 V.
LG K20™ V Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your LG K20 V.
LG K20™ V Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your LG K20 V.
LG K20™ V Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Find out how to change the picture or video file size on your LG K20 V.
LG K20™ V Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your LG K20 V.
LG K20™ V Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your LG K20 V.
LG K20™ V Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your LG K20 V.
LG K20™ V Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your LG K20 V.
LG K20™ V Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your LG K20 V.
LG K20™ V Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
Learn how to free up memory on your phone by moving photos to your SD card using your LG K20 V.
LG K20™ V Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your LG K20 V.
LG K20™ V Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your LG K20 V.
Move Pictures / Videos from Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer picture or video files between your K20 V and a computer.
Move Pictures / Videos to Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer picture or video files between your K20 V Live and a computer.
Record and Play File - Voice Recorder - LG K20™ V
[Device-Specific Instructions]
Here's how to record and play a sound file on your K20 V.
Record and Share a Video - LG K20™ V
[Device-Specific Instructions]
Here's how to record and share a video from your K20 V.
Share Picture from Gallery - LG K20™ V
[Device-Specific Instructions]
Here's how to share a saved picture from your K20 V gallery.
Share Video from Gallery - LG K20™ V
[Device-Specific Instructions]
Here's how to share a saved video from your K20 V gallery.
Take and Share a Picture - LG K20™ V
[Device-Specific Instructions]
Here's how to take and share a picture from your K20 V.
View Pictures / Videos - LG K20™ V
[Device-Specific Instructions]
Here's how to view pictures and/or videos from your K20 V gallery.

Computer/PC Connectivity

USB Debugging Mode - LG K20™ V
[Device-Specific Instructions]
Here's how to connect your K20 V and a computer using the Android Software Development Kit.
Windows® Device Manager Conflicts - LG K20™ V
[Device-Specific Instructions]
Here's how to manage conflicts if you can't transfer media between your K20 V and PC.

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Add a Contact - LG K20™ V
[Device-Specific Instructions]
Here's how to add a contact to your K20 V.
Contact Display Options - LG K20™ V
[Device-Specific Instructions]
Here's how to configure how your contacts display on your K20 V.
Delete a Contact - LG K20™ V
[Device-Specific Instructions]
Here's how to delete a contact from your K20 V.
Edit a Contact - LG K20™ V
[Device-Specific Instructions]
Here's how to edit an existing contact in your K20 V.
Export Contacts to SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to export contacts from your K20 V to a memory card.
Export Contacts to SIM Card - LG K20™ V
[Device-Specific Instructions]
Import Contacts from SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to import contacts from the memory card in your K20 V.
Import Contacts from SIM Card - LG K20™ V
[Device-Specific Instructions]
LG K20™ V Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your LG K20 V.
LG K20™ V Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your LG K20 V.
LG K20™ V Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your LG K20 V.
LG K20™ V Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your LG K20 V without looking at it.
LG K20™ V Simulator: Blocking and Unblocking a Number
[Interactive Simulation]
Discover how to block and unblock a number on your LG K20 V.
LG K20™ V Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your LG K20 V.
LG K20™ V Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your LG K20 V.
Link / Unlink Contacts - LG K20™ V
[Device-Specific Instructions]
Here's how to link or unlink contacts in your K20 V. This can help with duplicate or missing contacts.
Send Contact via Bluetooth® - LG K20™ V
[Device-Specific Instructions]
Here's how to send a contact from your K20 V to another device via Bluetooth.
View Contact Sync Source - LG K20™ V
[Device-Specific Instructions]
Here's how to view where a phonebook contact was imported from on your K20 V.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Data Roaming - LG K20™ V
[Device-Specific Instructions]
Here's how to manage data roaming settings if your K20 V cannot send / receive messages.
Manage Data Usage - LG K20™ V
[Device-Specific Instructions]
Here's how to change the data usage cycle, view usage and set warnings and limits on your K20 V.
Restrict Data Usage by App - LG K20™ V
[Device-Specific Instructions]
Here's how to restrict the amount of data an app uses on your K20 V.
Turn Data On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn the mobile data for your K20 V on or off.

Date & Time

Date and Time Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to correct your K20 V if it shows the incorrect date and/or time.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN/ IMEI / MEID) - LG K20™ V
[Device-Specific Instructions]
Here's how to view the device ID for your K20 V.
View MAC Address - LG K20™ V
[Device-Specific Instructions]
View Phone Info - LG K20™ V
[Device-Specific Instructions]
Here's how to view phone info for your K20 V.
View Phone Number - LG K20™ V
[Device-Specific Instructions]
Here's how to view the phone number for your K20 V.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Adjust Brightness Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the brightness settings on your K20 V.
Adjust Display Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the display settings for your K20 V.
Adjust Font Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the font settings for your K20 V.
Airplane Mode - LG K20™ V
[Device-Specific Instructions]
Here's how to turn the Verizon network services on/off. If turned on, voice and data services won't function.
LG K20™ V Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your LG K20 V to change alert sounds, turn off GPS and more.
LG K20™ V Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your LG K20 V by adjusting the screen timeout.
LG K20™ V Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your LG K20 V.
LG K20™ V Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your LG K20 V.
LG K20™ V Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your LG K20 V.
LG K20™ V Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your LG K20 V.
LG K20™ V Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your LG K20 V.
LG K20™ V Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your LG K20 V to Airplane mode.
LG K20™ V Simulator: Updating the Phone OS
[Interactive Simulation]
Learn how to update the OS on your LG K20 V.
LG K20™ V Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your LG K20 V's battery life for the most important functions.
Manage Interruptions - LG K20™ V
[Device-Specific Instructions]
Here's how to manage notification settings on your K20 V if you're not receiving calls or messages.
Reset All Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to reset all settings if your K20 V crashes or runs slow, or apps freeze or reset the device.
Restriction Settings - LG K20™ V
[Device-Specific Instructions]
Screen Mirroring - LG K20™ V
[Device-Specific Instructions]
Touch Screen Settings - LG K20™ V
[Device-Specific Instructions]
Turn Screen Inversion On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to reverse the color scheme on your K20 V.
Turn Screen Rotation On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to rotate the display on your K20 V.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Add a Personal Email Account - LG K20™ V
[Device-Specific Instructions]
Here's how to add a personal email account to your K20 V.
Add an Existing Google™ Account - LG K20™ V
[Device-Specific Instructions]
Here's how to add an existing Google account to your K20 V.
Compose and Send Email Message - LG K20™ V
[Device-Specific Instructions]
Here's how to compose and send email messages from your K20 V.
Corporate Email (Exchange ActiveSync®) Common Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to configure common work email settings (e.g., account name, etc.) for your K20 V.
Corporate Email (Exchange ActiveSync®) Data Usage Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to modify data usage options for the work email account on your K20 V.
Corporate Email (Exchange ActiveSync®) Notification Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to manage account settings if you're your K20 V Live is not getting work email notifications.
Corporate Email (Exchange ActiveSync®) Server Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to update the work email password/server settings for your K20 V.
Corporate Email (Exchange ActiveSync®) Signature Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to enter or edit the work email signature on your K20 V.
Corporate Email (Exchange ActiveSync®) Sync Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the work email sync frequency settings on your K20 V.
Create a New Google™ Account - LG K20™ V
[Device-Specific Instructions]
Here's how to create a new Google account for your K20 V.
Delete Email Messages - LG K20™ V
[Device-Specific Instructions]
Here's how to delete email messages on your K20 V.
Email Account Common Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to manage common personal email settings (e.g., account name, etc.) for your K20 V.
Email Account Data Usage Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to modify data usage options for the personal email account on your K20 V.
Email Account Notification Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to manage account settings if you're not getting personal email notifications on your K20 V.
Email Account Password and Server Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to update the personal email password/server settings for your K20 V.
Email Account Signature Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to enter or edit the personal email signature on your K20 V.
Email Account Sync Frequency Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the personal email sync frequency settings on your K20 V.
Gmail™ Sync - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your K20 V on / off.
LG K20™ V Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your LG K20 V.
LG K20™ V Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your LG K20 V.
LG K20™ V Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your LG K20 V.
LG K20™ V Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your LG K20 V.
LG K20™ V Simulator: Sending an Email to a Group
[Interactive Simulation]
Find out how to send an email to a group on your LG K20 V.
LG K20™ V Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your LG K20 V.
LG K20™ V Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your LG K20 V.
LG K20™ V Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your LG K20 V.
Manually Set Up Corporate Email (Exchange ActiveSync®) - LG K20™ V
[Device-Specific Instructions]
Here's how to complete a manual (advanced) corporate email setup for your K20 V.
Remove Corporate Email Account (Exchange ActiveSync®) - LG K20™ V
[Device-Specific Instructions]
Here's how to remove then re-add a work email account on your K20 V to fix email issues.
Remove Gmail™ Account - LG K20™ V
[Device-Specific Instructions]
Remove a Personal Email Account - LG K20™ V
[Device-Specific Instructions]
Here's how to remove then re-add an email account on your K20 V to fix email issues.
Reply to an Email Message - LG K20™ V
[Device-Specific Instructions]
Here's how to reply to an email message from your K20 V.
Set Up Corporate Email (Exchange ActiveSync®) - LG K20™ V
[Device-Specific Instructions]
Here's how to add a work email account on your K20 V.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Turn Message Delivery Confirmation Setting On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to receive delivery confirmation for messages sent from your K20 V.
View Email Messages - LG K20™ V
[Device-Specific Instructions]
Here's how to view email messages on your K20 V.

Gestures & Motions

Motions and Gestures - LG K20™ V
[Device-Specific Instructions]

Google Backup & restore

Google™ Backup and Restore - LG K20™ V
[Device-Specific Instructions]
Here's how to ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Turn GPS Location On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn GPS location services for your K20 V on / off.

Home Screen

Access Notification Panel - LG K20™ V
[Device-Specific Instructions]
Here's how to access the notification panel for your K20 V.
Add Folders to Home Screen - LG K20™ V
[Device-Specific Instructions]
Here's how to add folders to the Home screen of your K20 V.
Add Home Screen Panels - LG K20™ V
[Device-Specific Instructions]
Here's how to add Home screen panels to your K20 V.
Add Shortcuts to Home Screen - LG K20™ V
[Device-Specific Instructions]
Here's how to add shortcuts a Home screen on your LG K20 V.
Add Widgets to Home Screen - LG K20™ V
[Device-Specific Instructions]
Here's how to add a widget (e.g., weather, clock, calendar, etc.) to your K20 V Home screen.
LG K20™ V Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your LG K20 V for quick access to them.
LG K20™ V Simulator: Adding Emergency Information to Your Lock Screen
[Interactive Simulation]
Find out how to add emergency information on your LG K20 V.
LG K20™ V Simulator: Adding Folders the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your LG K20 V to help organize your apps.
LG K20™ V Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
Discover to add shortcuts to the lock screen on your LG K20 V.
LG K20™ V Simulator: Adding and Deleting a Home Screens
[Interactive Simulation]
See how to add and delete Home screens on your LG K20 V.
LG K20™ V Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your LG K20 V.
LG K20™ V Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your LG K20 V.
LG K20™ V Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your LG K20 V.
LG K20™ V Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your LG K20 V.
Mode Change - LG K20™ V
[Device-Specific Instructions]
Here's how to manage the Home screen mode for your K20 V.
Remove Home Screen Panels - LG K20™ V
[Device-Specific Instructions]
Remove Items from Home Screen - LG K20™ V
[Device-Specific Instructions]
Here's how to remove items from your K20 V Home screen.
Rename Home Screen Folder - LG K20™ V
[Device-Specific Instructions]
Here's how to rename a folder on your K20 V Home screen.
Set Default Home Screen Panel - LG K20™ V
[Device-Specific Instructions]
Here's how to set the default Home screen panel for your K20 V.
View Home Screen Panels - LG K20™ V
[Device-Specific Instructions]
Here's how to view Home screen panels on your K20 V.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Change Mobile Hotspot Password - LG K20™ V
[Device-Specific Instructions]
Here's how to change the mobile hotspot password on your K20 V.
Configure Broadcast Settings - Mobile Hotspot - LG K20™ V
[Device-Specific Instructions]
Here's how to configure broadcast settings if you're K20 V is having issues connecting to a Mobile Hotspot.
Mobile Hotspot Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your K20 V.
Turn Mobile Hotspot On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn your K20 V Mobile Hotspot on / off if you can't connect to Wi-Fi.

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Change the Browser Start / Home Page - LG K20™ V
[Device-Specific Instructions]
Here's how to change the browser start / home page on your K20 V.
LG K20™ V Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your LG K20 V, so it's easy to find later.
LG K20™ V Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your LG K20 V.
LG K20™ V Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your LG K20 V.
LG K20™ V Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG K20 V.
Web Browser - LG K20™ V
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
LG K20™ V Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your LG K20 V.
Language Selection - LG K20™ V
[Device-Specific Instructions]
Here's how to change the language selection for your K20 V.

Lock, Unlock, Password & Security

Add Additional Fingerprints - LG K20™ V
[Device-Specific Instructions]
Here's how to add additional fingerprints to unlock your K20 V.
Change Device Password - LG K20™ V
[Device-Specific Instructions]
Here's how to change the device password method used to lock or unlock your K20 V.
LG K20™ V Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your LG K20 V to help protect your private information.
LG K20™ V Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your LG K20 V.
Lock Screen Notifications - LG K20™ V
[Device-Specific Instructions]
Here's how to display lock screen notifications on your K20 V.
Manage Screen Lock Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust the screen lock settings for your K20 V.
Remove Saved Fingerprints - LG K20™ V
[Device-Specific Instructions]
Here's how to delete a fingerprint used to unlock and access features on your K20 V.
Set Up Face Recognition - LG K20™ V
[Device-Specific Instructions]
Here's how to set up facial recognition to unlock the screen on your K20 V.
Set Up Fingerprint Recognition - LG K20™ V
[Device-Specific Instructions]
Here's how to setup fingerprint recognition to unlock your K20 V.
Set Up Screen Lock - LG K20™ V
[Device-Specific Instructions]
Smart Lock - LG K20™ V
[Device-Specific Instructions]
Here's how to turn on and customize the Smart Lock setting on your K20 V.
Turn Off Screen Lock - LG K20™ V
[Device-Specific Instructions]
Here's how to disable the screen lock setting on your K20 V.
Unlock Screen - LG K20™ V
[Device-Specific Instructions]
Here's how to unlock the screen on your K20 V.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Check Memory - LG K20™ V
[Device-Specific Instructions]
Here's how to free up space if your K20 V runs slow / crashes, freezes or you can't save media.
Export Contacts to SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to export contacts from your K20 V to a memory card.
Format SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to format the memory (SD) card for your LG K20 V.
Import Contacts from SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to import contacts from the memory card in your K20 V.
Insert SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to insert a memory card into your K20 V.
Move Files from Internal Storage to SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to move files from internal storage to a memory card in your K20 V.
Remove SD Card - LG K20™ V
[Device-Specific Instructions]
Here's how to remove the memory card from your K20 V.
Turn Phone Storage Encryption On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to encrypt the memory (SD) card in your K20 V.

Mobile Hotspot

LG K20™ V Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your LG K20 V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Move Music Files from Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer music files between your K20 V and a computer.
Move Music Files to Device - LG K20™ V
[Device-Specific Instructions]
Here's how to transfer or move music files/songs between your device and a computer/PC.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]

Navigating & Multitasking

LG K20™ V Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your LG K20 V.
LG K20™ V Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your LG K20 V.
LG K20™ V Simulator: Using Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your LG K20 V.

Near Field Communication (NFC)

Transfer Data via S Beam™ - LG K20™ V
[Device-Specific Instructions]
Turn Android Beam On / Off - LG K20™ V
[Device-Specific Instructions]

Operating System & Software

Factory Data Reset (Powered Off) - LG K20™ V
[Device-Specific Instructions]
Here's how to reset your K20 V if it has a blank / frozen screen or calling, app, and syncing issues.
Factory Data Reset (Powered On) - LG K20™ V
[Device-Specific Instructions]
Here's how to reset your K20 V if it has a blank / frozen screen or calling, app, audio or sync issues.
Install Device Software Update - LG K20™ V
[Device-Specific Instructions]
Here's how to check for or to install software updates on your K20 V.
LG K20 V Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
View Software Version - LG K20™ V
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Delete a SIM Phone Book Entry - LG K20™ V
[Device-Specific Instructions]
Export Contacts to SIM Card - LG K20™ V
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Import Contacts from SIM Card - LG K20™ V
[Device-Specific Instructions]
Insert SIM Card - LG K20™ V
[Device-Specific Instructions]
Here's how to insert a SIM Card into your K20 V.
LG K20™ V Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your LG K20 V to add memory for photos, videos, music, documents and more.
LG K20™ V Simulator: Inserting and Removing a the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your LG K20 V.
Modify SIM PIN - LG K20™ V
[Device-Specific Instructions]
Here's how to change the SIM card lock code for your K20 V.
Remove SIM Card - LG K20™ V
[Device-Specific Instructions]
Here's how to remove a SIM card from your K20 V.
Turn SIM PIN On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn the SIM PIN for your K20 V on or off.
Unblock SIM PIN - LG K20™ V
[Device-Specific Instructions]
Here's how to unblock the SIM PIN for your K20 V.
View SIM Card Number - LG K20™ V
[Device-Specific Instructions]

Social Networking

LG K20™ V Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your LG K20 V.
LG K20™ V Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your LG K20 V to help protect your account.
LG K20™ V Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your LG K20 V.
Manage Facebook® Privacy
[Device-Specific Instructions]

Sounds, Volume & Audio

Call Sound Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to manage call sound settings for your K20 V.
Save a Ringtone - LG K20™ V
[Device-Specific Instructions]
Here's how to save an audio attachment as a ringtone on your K20 V.
Set Ringtones - LG K20™ V
[Device-Specific Instructions]
Here's how to set a ringtone for your K20 V.
Speakerphone - LG K20™ V
[Device-Specific Instructions]
Here's how to utilize the speakerphone functionality on your K20 V.
Turn Off All Sounds - LG K20™ V
[Device-Specific Instructions]
Here's how to turn all sounds on your K20 V on / off.
Vibrate Mode - LG K20™ V
[Device-Specific Instructions]
Here's how to turn vibrate mode for your K20 V on / off.
Volume Controls - LG K20™ V
[Device-Specific Instructions]
Here's how to adjust volume controls for your K20 V.

Starter Mode

LG K20™ V Simulator: Accessing Easy Settings
[Interactive Simulation]
Find out how to access settings in Easy mode on your LG K20 V.
LG K20™ V Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your LG K20 V.
LG K20™ V Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your LG K20 V.
LG K20™ V Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your LG K20 V.
LG K20™ V Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your LG K20 V.
LG K20™ V Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your LG K20 V.
LG K20™ V Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your LG K20 V.
LG K20™ V Simulator: Switching to Easy Mode
[Interactive Simulation]
See how to switch to Easy mode for simplified Home screens on your LG K20 V.

Status Indicators/Lights

View Signal Strength - LG K20™ V
[Device-Specific Instructions]
Here's how to view signal strength on the LG K20 V.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Auto Receive Messages - LG K20™ V
[Device-Specific Instructions]
Here's how to enable your K20 V to auto receive multimedia (picture / video) messages.
Create and Send a Text Message - LG K20™ V
[Device-Specific Instructions]
Here's how to create and send a text message from your K20 V.
Cut, Copy and Paste Text - LG K20™ V
[Device-Specific Instructions]
Here's how to cut, copy and paste text on your K20 V.
Delete Messages - LG K20™ V
[Device-Specific Instructions]
Here's how to delete text messages from your K20 V.
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Set Default Messaging App - LG K20™ V
[Device-Specific Instructions]
Here's how to set the default messaging app on your K20 V.
Text Message Notification Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to turn text message notifications for your K20 V on or off.
Text Message Signature - LG K20™ V
[Device-Specific Instructions]
Here's how to add, remove or edit the text message signature on your K20 V.
Turn Premium SMS Permissions On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to change permissions to allow or block sending premium texts from your K20 V.
View Text Messages - LG K20™ V
[Device-Specific Instructions]
Here's how to view text messages on your K20 V via the Messaging app.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Capture a Screenshot - LG K20™ V
[Device-Specific Instructions]
Here's how to capture a screenshot using your K20 V.
LG K20™ V Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your LG K20 V.
Set Up Printing - LG K20™ V
[Device-Specific Instructions]
Here's how to set up your K20 V for printing.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to change the TTY settings on your K20 V.
Turn Assisted Dialing On / Off - LG Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.

Wallpapers/Theme

LG K20™ V Simulator: Changing the Theme
[Interactive Simulation]
Learn how to change the theme on your LG K20 V.
LG K20™ V Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your LG K20 V.
Set Wallpaper - LG K20™ V
[Device-Specific Instructions]
Here's how to set the wallpaper for your K20 V.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Access Wi-Fi Direct - LG K20™ V
[Device-Specific Instructions]
Here's how to turn on Wi-Fi direct to transfer data between your K20 V and compatible devices.
Activate Wi-Fi Calling - LG
[Device-Specific Instructions]
Add a Virtual Private Network - LG K20™ V
[Device-Specific Instructions]
Here's how to add a Virtual Private Network (VPN) to your K20 V.
Add a Wi-Fi Network - LG K20™ V
[Device-Specific Instructions]
Here's how to add a Wi-Fi network to your K20 V.
Auto Switch Between Wi-Fi & Mobile Data Networks - LG K20™ V
[Device-Specific Instructions]
Here's how to allow your K20 V to auto switch between Wi-Fi and mobile data.
LG K20™ V Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your LG K20 V to connect to a Wi-Fi network, so you can access the internet without using data.
Manually Add a Wi-Fi Network - LG K20™ V
[Device-Specific Instructions]
Here's how to add a Wi-Fi network to your K20 V.
Network Mode Settings - LG K20™ V
[Device-Specific Instructions]
Here's how to manage Network Mode settings if you're K20 V cannot send or receive calls or messages.
Remove Wi-Fi Connection - LG K20™ V
[Device-Specific Instructions]
Tethered Modem Connection - LG K20™ V
[Device-Specific Instructions]
Here's how to set up a tethered modem connection using your K20 V.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi Calling On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Wi-Fi Calling from your K20 V on / off.
Turn Wi-Fi On / Off - LG K20™ V
[Device-Specific Instructions]
Here's how to turn Wi-Fi connectivity for your K20 V on / off.
  • Smart Setup
    Get your new phone up and running
    with our step-by-step setup guide.

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