Content Transfer App - Transfer Content - Apple® iPhone®

Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud®, Google Drive, etc.) are not transferred by the Content Transfer app and need to be restored to the device using the same service. The Content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

Video Icon For a quick overview, watch this video.

 

Transfer Content Process:
Note The Content Transfer app must be open on both devices at the same time.
Note Ensure that screen resolution is at standard size to see all options.

 

Old Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. If prompted, tap OK to allow access to the following items:
    • Contacts
    • Photos
    • Calendar
    • Reminders
    • Apple Music
    • Music
    • Videos
    • Media library
    • Camera
    Tap OK
  3. Tap This is my old phone then tap Next.
    Tap Next
  4. Tap an option then tap Next:
    • iPhone to iPhone
    • iPhone to Other
    Tap Next
  5. Tap Allow permission to access to the device location.
    Tap Allow
  6. If prompted, turn off Bluetooth:
    1. Tap Turn off.
    2. Tap the Bluetooth switch to turn it off Bluetooth Switch Off.
    3. Tap the Content Transfer back arrow (upper-left).
    Turn of Bluetooth
  7. Place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If the connection name doesn't appear or you're using an older phone connect via Wi-Fi.
    Scan the QR Code
  8. Select the content to transfer the tap Transfer.
    Note Selected when a check mark is present.
    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    Tap Transfer
  9. Tap Done.
    Tap Done

 

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New Device Transfer Process

  1. While in the Content Transfer app on both phones, tap Start Transfer.
    Tap Start Transfer
  2. Tap This is my new phone then tap Next.
    Tap Next
  3. Tap an option then tap Next.
    • iPhone to iPhone
    • Other to iPhone
    Tap Next
  4. Place the old phone over the new phone to scan the QR code that is displayed on the new device.
    Note If a phone name doesn't appear or you're using an older phone connect via Wi-Fi:
    Scan the QR Code
  5. If prompted, tap Confirm to continue with the transfer.
    Tap Confirm
  6. Tap Done.
    Tap Done

 

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Transfer from the Old Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. When prompted to connect the device manually tap OK.
    Tap OK
  3. Tap Start Transfer.
    Tap Start Transfer
  4. Tap This is my old phone then tap Next.
    Tap Next
  5. Tap an option then tap Next.
    • iPhone to iPhone
    • iPhone to Other
    Tap Next
  6. If prompted to turn Wi-Fi on, tap Continue.
  7. Verify that both phones are on the same Wi-Fi network then tap Next.
    Note To change the Wi-Fi network:
    1. Tap I don't see my phone.
    2. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi password then tap Join.
    3. Once connected, tap the back arrow to return to Content Transfer (upper-left).
    4. Enter the code being displayed on the new phone then tap Connect.
    Tap Next
  8. Select the desired media to transfer to the new phone then tap Transfer:
    Note Selected when a check mark is present.
    • Contacts
    • Photos
    • Videos
    • Calendars
    • Audio
    Tap Transfer
  9. When the transfer is finished, tap Done.
    Tap Done

 

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Transfer to the New Device Using Wi-Fi

  1. Tap Manual Setup.
    Tap Manual Setup
  2. If prompted to connect the devices manually, tap OK.
    Tap OK
  3. Tap Start transfer.
    Tap Start Transfer
  4. Tap This is my new phone then tap Next.
    Tap Next
  5. Tap an option then tap Next:
    • iPhone to iPhone
    • iPhone to Other
    Tap Next
  6. Tap Continue.
    Tap Continue
  7. Tap Confirm to begin the transfer.
    Note To change the Wi-Fi network:
    1. Tap I don't see my phone.
    2. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi password then tap Join.
    3. Once connected, tap the back arrow to return to Content Transfer (upper-left).
    4. Enter the code being displayed in to the old phone then tap Connect.
    Tap Confirm
  8. Tap Done.
    Tap Done

 

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For additional info on backing up or transferring media content, refer to Transfer Content Between Devices.

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